Merge PACS
Filtered view: All

Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

IBM Watson Health is spot on in their pricing for a sustainable product and service. The vendor also...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the product's reliability, scalability, interoperability, and adaptability to various workflows....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health's support has gone downhill in the last couple of years. I don't know whether the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The timing of IBM Watson Health's training with our upgrades really hasn't been optimal. I think the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There isn't anything specific that stands out about Merge PACS. It is hard to define the system's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy all the products we have from IBM Watson Health again except for Merge PACS, and this is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor provides very good support on all the imaging products we use. We have access to people...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we have tried to leverage more Merge PACS functionality, like the automatic assignment engine,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have tried to bring more value to our doctors with hanging protocols, but that functionality in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had challenges with the Merge PACS upgrade. The thing that was most frustrating was that there...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The positives of Merge PACS are its customization, robustness, real-time worklist, and ability for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health no longer supports Citrix in the Merge PACS environment. It would be an...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Upgrades generally go well, but our biggest complaint is that we have several test and production...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Merge PACS is not perfect, but it has a nice GUI, and it handles an organization of our size. We...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have set up logging and monitoring tools and alert systems of our own. We want to take a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM Watson Health is pretty good at being proactive. The vendor gives us an account manager, and we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that we have the ability to drive tangible outcomes in our partnership with IBM Watson...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the vendor's weaknesses is that their after-hours support people are overseas. That is a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account manager is really good at letting us know about changes ahead of time. We have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very easy to support because it is based on a URL. That is good. There isn't a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM Watson Health's customer service is excellent. The vendor has a salesperson who is basically...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the product's strengths is its interoperability. We have a lot of security needs, and the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM Watson Health offers us the technology that we want, like AI.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health generally produces what they promise, but they don't always fulfill their promises...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS has a nice radiology interface. The radiologists like the interface quite a bit. Working...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see the vendor move faster with development and provide more transparency on the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t have any issues with Merge PACS. The image quality is excellent, and the system is very easy...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support for Merge PACS is very good. We have a great relationship with the vendor and great...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would love to see more tools available in Merge PACS to teach new users how to use the system. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We aren't sure what will happen to the solution now that a new acquisition is taking place, but we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like Merge PACS. It is a good-quality system. I enjoy the vendor's service. I can call them...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only issue I have had with IBM Watson Health is that they have sometimes been short staffed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health gets a little charge happy. I sometimes feel like they charge more for their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When IBM Watson Health does an upgrade, it would be nice if they would contact us and explain how...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS does a pretty good job of exchanging information. We have a lot of ways to get our images...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have used Merge PACS for a long time. We have had some challenges with the added processes and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We feel that the solution has good functionality, and its VNA is solid. We hope that the vendor will...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been a longtime customer, and IBM Watson Health has dropped the ball more than once in terms...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS' worklist, QA, quality splitting, and data manipulation for fixes are extremely powerful....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking to move away from our Merge PACS infrastructure because of the contractual...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very reliable, and the vendor is very accessible. When there has been a problem, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, there was an upgrade that kept getting delayed. There was also a time when we didn’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, the product wouldn’t work well sometimes depending on job aversion and things like...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor avoids charging for every little thing. They use our leftover training hours to cover the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would buy the product again because the vendor offers great support. We have regular phone calls...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system isn't very integrated, but we are upgrading it. Our organization forced us to wait, so I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is working on some upgrades to the system that will make it a lot better. Right now, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The trainers from the vendor were good. However, with the upgrades, the vendor made the software...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The new technology is there, but we don’t have the means to get it. The vendor has a vision, but we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s quality of support depends on who picks up the phone. Most of the support people are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM really changed the culture of the company, so I would not recommend Merge PACS. I have no idea...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We wanted to implement something that probably should have been included with the original quote but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor was great before they became IBM Watson Health. Once the vendor went to IBM Watson...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

IBM Watson Health charges us a lot. They charge us astronomical amounts of money just for an upgrade...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We started looking for a PACS a few years ago to see whether we could possibly even replace Merge...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have enjoyed Merge Healthcare; they have been great. They are very helpful. Their service started...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution offers great tangible outcomes. The PACS has been rock solid.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor brings in a fix, they think it is going to fix A, B, and C, but it never fixes...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Whether the product is part of our long-term plans depends on who buys Watson Health. Right now, the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The user interface side of Merge PACS is teetering on the edge of extreme greatness. There are just...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we moved to this product years ago, it was a bit daunting at first. Our providers were...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has user groups that all of their customers can join. That is a way to connect with other...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a support line via a 1-800 number. We have to know what team to call for each product...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The best thing about IBM’s PACS is that it is paid for, and I don't have to pay for it again because...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The support for Merge PACS stinks. A lot of our issues with IBM Watson Health stem from the vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t had any big issues with IBM Watson Health’s PACS, other than when we were trying to run a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support went downhill when IBM Watson Health took over Merge Healthcare. I had high...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I like about Merge PACS is its ease of use. The system seems like it is pretty easy to learn,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have a better reporting section in Merge PACS for management reports, and I want...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor just sold their Watson Health side to a private company, so things are up in the air. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Prior to coming on board and being hired, we have folks do a lot of training on Merge PACS through a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have developed a relationship and good rapport with the support people, who are very good. They...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only thing I would tell others to consider when working with IBM Watson Health is that the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can accomplish tasks in Merge PACS in a minute or two, and the same tasks would take 20 or 25...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our version of Merge PACS is slightly archaic. It is a few years old at this point. We actually have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health goes above and beyond. They are very friendly and professional when they come to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is easy to work with for end users. Once we train them, they don't have too much...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a big fan of Merge PACS. I have worked with the product for a long time, and I have always had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS has a beautiful GUI. We can go in and simply click to add columns and create new...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are no unexpected costs from IBM Watson Health.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS is one of the most user-friendly PACS. Users can set it up to be whatever they want it to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health is top notch in the support area. Their support people are awesome. We never get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health's salespeople don't drop clients just because they have already sold the product...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Merge PACS has been an interesting system for us this year. We thought things were going in a better...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to being proactive, I have a hard time giving one rating. On one hand, we see a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a major problem that was painful enough for IBM Watson Health's executive leaders to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

While IBM Watson has a really good executive team, we should not have to go to the executives to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support for Merge PACS is good, I would say it is improving. That said, the night support has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's communication around upgrades has improved, and our last upgrade went smoothly. Another...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support seems to be doing better. I think that some of their newer people are still...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health has strategically helped us in different ways. We knew the system and what we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge Healthcare and IBM Watson Health have daytime support and after-hours, overseas support, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS viewer is simple to use for radiologists. It is very intuitive, so they can sit down and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS has been a lot of work. The main thing that they can probably improve on is the support;...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Upgrades are a weakness for the vendor. IBM Watson Health last minute will tell us we need...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do like the system. We make the best of it; we get used to a system and just deal with it. From my...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With one upgrade, we tried to engage the executive saying we don't know how many final chances we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training was really great and detailed for getting certified for PACS. But for upgrades, there...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The operating system was very old. IBM delayed the software release that actually works with the new...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I got a call from a peer at another hospital, I would tell them to choose a different system and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has proven to be pretty flexible and fast. The vendor does caching, so they don't do...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to focus more on developing stability and tools that we can use to keep the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We struggle a lot, often with the first level of support, because the product is such a complex...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been a Merge Healthcare customer for some time. We have seen the good and the bad, and we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't have bad things to say about Merge PACS. It gets the job done. But I also can't say that the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Merge PACS is reliable and solid. We have to deal with things here and there, but we don't have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from the IBM Watson Health team is good, but they have struggled to keep the needed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t charge extra unless we ask for some sort of additional integration with our PACS....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product pretty much works exactly like the vendor said it would. The vendor executives are right...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hope I rate the product at the top of the scale a year from now. The vendor is supposed to be...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Users are able to fix a lot of their own mistakes in the system. It is very simple to use and not...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s service teams haven’t been very responsive lately. The service teams don’t respond in a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS is rock solid. It doesn't go down. We are always up and running, and the system does a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some good days and some terrible days with support. I cannot stand the terrible days. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the latest upgrade, there were a few glitches that took the vendor a couple of weeks to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I like the ability to customize Merge PACS. Out of all our products, it is the most customizable....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The mammography hanging protocols need to be improved. They don't work for reverse raters, so the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The training could be better; it is very basic and isn't as good as it used to be. I am not a fan of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If we are calling the support people during the day and get the US team, things are great. But if we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Merge PACS has been solid, and we don't have a lot of downtime or issues that slow us down. It feels...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The support seems to be more stable now, but it is not always consistent. IBM Watson Health is in a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS is a good PACS. Our radiologists are familiar with it, and they have found it to be easy...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have seen more consistency from the vendor's team lately, and they have been better at keeping...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's team members are pretty good, but sometimes it seems like they have to jump through...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM Watson Health needs to do more development. There is a lack of effectiveness in the vendor's...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think highly of IBM Watson Health. They don't innovate their product. Their updates are slow...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some features that I think should be in the product that aren't in it, and without regular...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s support people are capable, but they aren't exactly responsive. They are slow. We have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Merge PACS is a lot of money, so we would think the vendor would do some things better. We are going...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's charges are a little high. They recently raised their rates. That was a pain point...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For any system-driven events, we would like a heads-up. The server could use some proactive...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health has been more organized, and things are going really well. I have a lot of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

More proactive outreach from IBM Watson Health's executive team to our executive team would be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The IBM Watson Health team has been pretty good during the COVID-19 crisis and all the changes we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's move to the cloud has definitely met our needs. The vendor has been driving outcomes...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We definitely had some challenges with the vendor in the beginning. They were doing a lot of things...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have talked about the vendor with other partners that I have. They have done a really good job....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been a great partner. They are really helpful, and they have stuck to the things that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes our providers will say the PACS is down when it is really not. If they can’t get in, that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is difficult because a lot of our support doesn’t come from local support; it comes from what I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We pay IBM Watson Health good money to provide their services. If we pay them a dollar, we expect a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would buy the product again because of the familiarity with the system that we have. A lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are a big client, so we can make a lot of noise, and IBM Watson Health will know it, so they try...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Merge PACS, we can create our own interfacing points. We interface with HL7. That has been easy...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health has been really good at taking our feedback. For the most part, the things that we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a pretty high success rate with the things that we have been involved in, including...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since IBM Watson Health acquired Merge, they have canceled the financial product. They killed that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health mostly keeps their promises. The promises that they haven't kept haven't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a bunch of recent upgrades for Merge PACS. Those upgrades were some of our better projects....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During our last upgrade, the vendor had some sloppy documentation. It didn't match the things that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My future satisfaction with IBM Watson Health depends on whether they up their game. There is a lot...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The major benefits of using Merge PACS are the fault tolerance, the highly available configurations,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The architecture of the client is quite behind the curve in terms of what other vendors are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

IBM has finally started to deliver on the new technology portion we have been waiting for on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Support has been improving for both Merge PACS and the iConnect Suite. The vendor has moved some...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We feel like we have the ear of the executive team again. For some time, they seemed very...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have to give IBM credit for being willing to work with us as well as other third-party AI vendors...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

One of the things I have seen and appreciated is the integration with third-party vendors, and this...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Merge PACS has been pretty good, but we have had some issues getting it to work with our 3D...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support from Merge PACS has been better lately. I think that the vendor has stepped it up. They...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles