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Merge PACS Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
I like the versatility and flexibility of Merge PACS. We can adapt it to our internal needs....
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Manager
The project management could be improved on the radiology side. On the cardiology side, IBM does a...
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Manager
When IBM is looking at product design, they need to incorporate their current client base and see...
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Analyst/Coordinator
IBM Watson Health was not very flexible during COVID-19. They raised their support rates during that...
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Analyst/Coordinator
IBM Watson Health's support is really bad, and they are not proactive at all. There are monitoring...
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Analyst/Coordinator
We are unhappy with the upgrade paths that IBM Watson Health offers us. We are going through an...
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Analyst/Coordinator
The infrastructure that IBM Watson Health provides with Merge PACS is not very flexible. Everyone...
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Manager
We have been trying to upgrade the product for a long time. I think the vendor has dropped the ball...
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Manager
The vendor's ongoing training is very poor. I would have preferred to have a different trainer. I...
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Manager
The system has been fine over the years. It isn't outrageously expensive. It is hard to say whether...
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Manager
The vendor's phone and web support have been good. I have been happy with IBM Watson Health. There...
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Manager
The system upgrade has been our one issue. We didn't realize that the vendor wasn't going to migrate...
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Manager
Some of the information doesn’t always cross over into our EMR correctly. The product chooses a...
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Manager
In the many years that we have had the system, it has been okay. But recently, we have been really...
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Manager
As far as I know, the product is part of our long-term plans. I don't have anything else to compare...
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Manager
I don't have many regrets about having the system, but the radiologists have complained that it is a...
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COO
IBM Watson Health seems to be in a good spot right now. I think working remotely and taking the time...
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Manager
We are happy with Merge PACS. Merge does a great job in their market space. We are pleased with the...
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Manager
Since the last upgrade, I have noticed that some images are a little bit blurry. We have addressed...
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Manager
IBM Watson Health does a good job of telling us what they can and can’t do. However, the things they...
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CEO/President
The product is technology, so overall, the product has been very good. Just like any other software,...
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CEO/President
Regarding COVID-19, we haven't needed the vendor's assistance. Every vendor has hiccups, but IBM...
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CEO/President
We are constantly looking at the value for what we spend. This product is by far not the least...
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CEO/President
We align ourselves with the best products for our organization. Everyone has a different culture in...
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CEO/President
Right now, the product continues to meet our needs. Historically, doctors don't tend to look for...
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CEO/President
The vendor keeps every promise they are able to keep. They will tell us where they want to be in...
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CEO/President
With us, the vendor is not a penny pincher. I don't want to give the impression that we haven't ever...
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CEO/President
The vendor is very specific in their commitments to us. There are specific goals with tangible and...
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Manager
Merge is a large company with funding behind it. They do not treat us poorly, but we don’t receive...
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Director
What I really like about the Merge products is the interoperability between them all. Starting with...
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Director
One thing that I have liked is the vendor's support. We have gotten to the point where we feel...
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Director
If something happens with the system, the vendor works to get us a fix for it. I haven’t heard any...
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Manager
We have been with the vendor for so long that they are willing to negotiate the pricing. If we take...
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Manager
The vendor outsources their support to India at night. That is when getting support becomes very...
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Manager
I can see what is coming over the next 12 months. With AI and all the new upgrades for the products,...
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Manager
Early last year, IBM Watson Health had a conference that wasn't a typical conference where a vendor...
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Manager
IBM Watson Health helped us understand getting into the cloud. IBM Watson Health will house the...
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Manager
Sometimes IBM Watson Health is slow to get back to us, and the loop isn't always closed unless we...
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Manager
When we have a question, the vendor is quick to get back to us. We appreciate that. The support...
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Manager
Merge PACS has been good and is stable. We don't have any issues that cause us a lot of concern. The...
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Analyst/Coordinator
I am not sure whether the product is part of our long-term plans. Our radiologist reading group...
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Manager
There are some core subsets of PACS functionality that aren't included, and I really wish the vendor...
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Manager
My only real beef with the vendor has been around the upgrade that we have been working on for a...
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Manager
The vendor's support group is probably the best that I work with. I have been working with the...
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Analyst/Coordinator
We are not enamored with Merge PACS; it is an okay product. The migration was a bumpy road, but we...
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Analyst/Coordinator
We route a lot of studies around and send them to different destinations, and I don’t get why we...
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Analyst/Coordinator
We have had a technical issue that I have been working with the vendor for months now trying to get...
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Manager
There is always some type of glitch happening with every version. Some issues aren't present for a...
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Manager
We have had times where the server has run out of space, so we have had to go out and purchase more...
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Manager
Merge PACS is a fine product and is very user friendly. It is very configurable for end users'...
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Manager
The vendor's service people are pretty much reactive. There isn't really a lot they can do...
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Manager
There is always room for innovation with artificial intelligence. AI changes on a daily basis. IBM...
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Manager
We don't have anybody come to visit us. We have a PACS administrator, and that person communicates...
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Director
We have an excellent working relationship with IBM Watson Health. We have a long-standing...
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Director
Merge PACS' ability to be configured is good. We have one vendor with many products that all work...
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CIO
After the acquisition, the vendor lost some talent, and things got quite bumpy, but Merge PACS has...
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CIO
Both our radiologists and orthopedists are happy with Merge PACS. The vendor's support has...
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Manager
IBM Watson Health is very open to working with us and provides us with some great deals. We have a...
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Director
We always had a really strong relationship with Merge, and when IBM Watson Health took over, there...
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Director
The support has been quicker, and the newer team members seem to be getting up to speed. We have a...
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CIO
Merge PACS seems to be more stabilized, so we hope to see IBM Watson Health focus on more of the new...
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CIO
I am still not sure what IBM Watson Health is doing with AI. They have a team that seems to be...
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CIO
We are probably at the tail end of Merge PACS at this point. We have had our ups and downs. Things...
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CIO
We had struggles with Merge, but we could always get answers and work through things. We haven't...
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Manager
We have a standard service contract that is pretty inclusive. We don't see a lot of additional...
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Manager
There is not ongoing training unless we purchase an upgrade or attend the webinar the vendor hosts...
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Manager
We have a few challenges with the current version of the product. We are waiting for a patch. We...
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Manager
We have some workarounds to fill a few gaps, but the current functionality is meeting our needs for...
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Manager
During the COVID-19 crisis, things have been business as usual with the product. The support for...
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CIO
Since IBM took over Merge, dealing with the company is like dealing with the government. The process...
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CIO
Getting people in place who actually know what they are talking about takes a couple of years. But...
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CIO
Merge listens to what we have to say, but then they come up with new releases that no radiologist in...
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CIO
I know a lot of the executives at Merge. I usually never have to escalate that far unless there is a...
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CIO
Merge is constantly racking up the charges because, unfortunately, that is their business model.
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CIO
We like to have things on premises so that we can have control over them. The cloud model is a...
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CIO
Switching PACS vendors is an arduous process that we don't take lightly. There are times when we...
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CIO
We are in the process of doing an upgrade. There is significant capital associated with that, but...
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CIO
The system is part of our long-term plans, but plans can change very quickly. As long as our...
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CIO
The initial training was great, but that was back before the product was owned by IBM Watson Health....
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CIO
If we took mammography out of the equation, I would rate the product higher, but because of...
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CIO
The ease of use could be higher or lower based on how the system is implemented. The system is so...
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CIO
The executive involvement depends on how far up the food chain is considered the executive level....
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CIO
I really feel like Merge could revamp the system. Other products on the market are more updated and...
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Manager
Merge PACS works really well. The whole picture works for me. IBM Watson Health's service is very...
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Manager
I would really like to see IBM Watson Health be able to do what Hologic does. I don't know whether...
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Manager
I would probably say the vendor keeps 85% of their promises. The world is a gray place in terms of...
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Manager
Since IBM Watson Health has taken over, they have started charging for every little instance, and...
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Manager
The vendor is making the ease of use for the PACS more complex for end users. They are making the...
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Manager
The real issue is that the vendor needs to fully integrate the system with their worklist product...
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Manager
When we need training, the training is fine. But there is always something that breaks or doesn't...
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Manager
The vendor's support teams know what we are talking about when we call. With some vendors, we reach...
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Analyst/Coordinator
IBM Watson Health doesn’t avoid charging for every little thing. It is just the add-ons that we ask...
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Analyst/Coordinator
IBM Watson Health does a good job with their service contract. If we have a service contract, all of...
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Analyst/Coordinator
I like that everything is under one roof with Merge PACS, including voice recognition and reporting....
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Manager
If something is rejected, I can find out why. The PACS is my second favorite solution. Overall, the...
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Manager
We have gotten to a point where Merge PACS is pretty reliable. The quality of the support has...
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Manager
On the technology side, I would like to see IBM use more modern and mobile platforms in order to...
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CIO
Merge PACS is solid, and we don't see the issues and bugs we used to see. We feel like IBM Watson...
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CIO
The cost of getting upgrades for Merge PACS is ridiculous. There is always some charge, but that...
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Manager
The reliability of Merge PACS is a huge plus for us. The system has amazing uptime. It is also easy...
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Manager
The radiologists seem to like Merge PACS. It is geared for them. They are the ones looking at it day...
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Director
I really like that Merge PACS is very customizable. It is very easy to use once it is set up, and...
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Director
Our most recent upgrade from IBM Watson Health has dragged out. This is probably partially our fault...
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Director
The ease of use for the staff has always been a high point for us, and the system’s integration with...
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Director
The system is older and server based. I am unsure whether it is part of our long-term plans because...
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Director
IBM does keep their promises. They do what they say they are going to do, and they don’t...
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Director
The initial training we received from the vendor was good, but the ongoing training is not good. The...
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Director
The system’s integration is pretty good, but IBM used to be faster. Their ongoing support is pretty...
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CIO
I spend more time in escalation calls for Merge PACS than I would like. I have a whole bunch of...
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Analyst/Coordinator
I like the way Merge PACS is so flexible working with other systems. We have the whole suite, and...
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Analyst/Coordinator
I like that I have one support line to call and that I speak to the same people who know me and the...
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Director
Merge PACS can inherently display digital breast tomosynthesis images. Once a certain piece is set...
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Director
Nothing about Merge PACS is intuitive. The hanging protocols are not intuitive, and even the layout...
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Director
Merge PACS has been difficult. There have been several upgrades for the server and the software over...
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Manager
The PACS is okay. Our younger residents feel that the tool is pretty easy to use. Providers who have...
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Manager
IBM Watson Health's support team doesn't seem to have the necessary knowledge. The vendor had one...
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Manager
When we purchased the product, we purchased it for the AI technology that IBM Watson Health said was...
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Manager
When we were in the implementation phase, we were having all kinds of trouble with our modalities...
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Manager
When we signed the contract, we were told that our first year of support would be free and covered....
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CIO
IBM Watson Health doesn't avoid charging for every little thing. When the product was owned by...
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CIO
Merge PACS is one of the stronger applications on the market. The support is very good. We have a...
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Manager
The vendor's support through the COVID-19 crisis has been fine. I don't know whether there were any...
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Manager
IBM Watson Health doesn't avoid nickel-and-diming by any means. Since being acquired by the vendor,...
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Manager
The quality of support has gone down with the vendor's support. There has been a big delay in...
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Manager
The radiologists love using Merge PACS. It is very easy to use, and the worklist for radiologists is...
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Manager
If we were to roll back the clock, I would make the same decision and purchase Merge PACS again. The...
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Manager
I would give the vendor a high rating for supporting us during the COVID-19 crisis. Everything has...
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Manager
The ease of use of the system depends on the age of the user. Some doctors find it harder than...
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Manager
The vendor could improve their ability to fix things, edit things, and make changes to studies. Some...
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Manager
We are working on a project to move everything to Merge PACS within a year. We plan to use a...
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Manager
If IBM Watson Health does well installing the cloud, they will be an industry leader. I have high...
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Manager
We have had a lot of success with this product, and our radiologists are happy. They rave about the...
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VP/Other Executive
Merge PACS is likely to be replaced. The solution is not going to get much positive feedback from us....
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VP/Other Executive
We continue to have to buy new hardware hours before expecting to go live with an upgrade, even...
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VP/Other Executive
Merge PACS performs well from the radiologists’ standpoint. They have a positive view of it. Once we...
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VP/Other Executive
It is hard to get ahold of anyone that is knowledgeable. The people often don’t know what it takes...
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VP/Other Executive
We don’t even know who the executives are. We have not heard from IBM during the pandemic.
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VP/Other Executive
The biggest area of improvement for the IBM executives to know about is the upgrade paths. I really...
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CEO/President
Whether I would recommend the product depends on what the potential client needs it for. The system...
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CEO/President
I haven’t seen any integration issues with Merge Healthcare. Whatever we need to integrate with, the...
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CEO/President
The real functionality problem we have is with the RIS. The PACS is not lacking anything in terms of...
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CEO/President
Every time I go to the vendor, they are very responsive. They always try to help. I think some of...
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CEO/President
My experience with the vendor's support has been negative. We have Merge Monitoring, but in multiple...
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CEO/President
We have had calls with the vendor’s product management and executive folks. We tried to get...
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CEO/President
We asked about Merge Healthcare's road map, and we had a very good showing of the executives coming...
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CEO/President
The product has helped us take on large clients. We took on a very large imaging chain that far...
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CEO/President
We had a very collegial relationship with the executives at Merge Healthcare. I had their ear, and...
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CEO/President
The last upgrade was bad. There was also a database upgrade that was missed. There were multiple...
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CEO/President
We had initial training, but we do not have ongoing training. There is additional training if we pay...
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CEO/President
Our radiologists like the product and would rate it highly. We are fine with it now that all the...
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Physician
IBM’s support is very robust. I have a very strong understanding of the Merge product and how to...
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Physician
As we have sized up, there have been some issues with the workflow. So far, the workflow has been...
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Director
We recently went through training for an upcoming upgrade, and it was really good. We had already...
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Director
We have had some hits and some misses when it came to upgrades with the Merge and iConnect...
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Director
IBM is trying to move Merge PACS in a good direction, but they are behind on development. They have...
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Director
We have had nonstop communication with IBM during COVID-19, which has not stopped our upgrade...
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Director
I would not say that Merge PACS is difficult to use, but it is also not as easy as it could be. One...
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Director
The support has actually improved, and we have seen some good changes. IBM has a good team right now...
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Manager
I haven’t had any issues with the vendor, and the support has been great. The vendor usually has a...
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Manager
The ease of use depends on how the product is implemented. The product has the tools to make it...
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Manager
We have started reading mammograms from Merge PACS now. There are other products that are better at...
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Manager
The executives are involved with many decisions, and they sit at the table with us a lot of times....
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Manager
We have been really satisfied with the product. We have seen a good ROI over the past few years.
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Manager
I have been dealing with Merge PACS for a long time, so there is a lot that I know that I don’t have...
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Manager
Our radiologists read off of a different PACS that is very complicated and very hard to manage. They...
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VP/Other Executive
Merge PACS seems to be pretty stagnant, and we have seen very little development. We rarely get any...
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VP/Other Executive
We are large enterprise customers for a lot of the IBM Watson Health imaging solutions. One thing I...
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VP/Other Executive
The actual support team is good, but it feels like it is harder to get to a resource. IBM Watson...
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Manager
It has been a bit difficult to navigate the support because IBM has different people managing the...
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Manager
I don’t know a lot about other products or other options, so I would purchase the system again. But...
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Manager
The PACS side is pretty solid and stable. Usually, when we do have an issue, even if it occurs in...
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Director
Merge PACS is highly customizable; that is good and bad. The system’s default iteration is pretty...
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Director
The system is fast and relatively easy to use. The tools seem good or at least adequate. There is...
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Director
We would like to see protocols that are easier to configure. And we would like access to all the...
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Director
With the most recent versions of emergent PACS solutions, the product has become much easier to...
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Director
Like everybody else’s issues, our issues tend to be related to resources. IBM’s resources are...
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Director
Nighttime support could be a lot better. It is overseas support, so it is rare to get somebody that...
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CTO
The solution to our problem a while ago was to do a software upgrade, and we were down for days....
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CTO
We are working to completely rebuild our system and build it from the ground up the way it should...
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CTO
I feel pretty strongly that the vendor is not going to be part of our long-term plans. I would not...
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CTO
In general, we feel like we are being nickel-and-dimed. If we need to clean things up, we are often...
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CTO
Our experience with IBM Watson Health has been pretty poor overall. We have had a long-standing set...
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Manager
The system does have some nice features. I do like the basic way the worklist works and the way we...
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Manager
The vendor executive involvement is low. We have to have somebody who is high up here call someone...
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Manager
The quality and effectiveness of recent upgrades from the vendor have been degrading. I give the...
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Manager
We never have never gotten out of the system what we had expected to. The system does technically...
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Manager
The vendor provides training, but it isn’t that great. I went through a lot of training with the...
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Manager
I don’t really anticipate our satisfaction with the system getting better. The vendor is muscling in...
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Manager
We have a lot of the vendor’s products all together, and when things don't work quite right, the...
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Manager
We chose to go with the system because it was cheaper than the competitor's system and the one we...
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Manager
The ongoing phone and web support we get from the vendor are not good. The support people don't do...
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Manager
Our first bunch of issues with Merge was related to salespeople. We were misled in many ways in...
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Manager
Every vendor says the problems are fixed in the next release, and we have found that information to...
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Manager
We haven’t had an upgrade for Merge PACS in quite a while. It was fine the last time we upgraded it....
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Manager
The support for Merge PACS is pretty quick.
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Manager
There were a few things that relate to nickel-and-diming under IBM. In the beginning, they told us...
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