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Merge PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

Merge PACS is a good PACS. Our radiologists are familiar with it, and they have found it to be easy...

Oct 2021
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Manager

We have seen more consistency from the vendor's team lately, and they have been better at keeping...

Oct 2021
||
(0)
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Manager

The vendor's team members are pretty good, but sometimes it seems like they have to jump through...

Oct 2021
||
(0)
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Director

IBM Watson Health needs to do more development. There is a lack of effectiveness in the vendor's...

Oct 2021
||
(0)
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Manager

I don't think highly of IBM Watson Health. They don't innovate their product. Their updates are slow...

Oct 2021
||
(0)
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Manager

There are some features that I think should be in the product that aren't in it, and without regular...

Oct 2021
||
(0)
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Manager

The vendor’s support people are capable, but they aren't exactly responsive. They are slow. We have...

Oct 2021
||
(0)
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Manager

Merge PACS is a lot of money, so we would think the vendor would do some things better. We are going...

Oct 2021
||
(0)
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Manager

The vendor's charges are a little high. They recently raised their rates. That was a pain point...

Oct 2021
||
(0)
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Manager

For any system-driven events, we would like a heads-up. The server could use some proactive...

Oct 2021
||
(0)
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Manager

IBM Watson Health has been more organized, and things are going really well. I have a lot of...

Sep 2021
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(0)
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Manager

More proactive outreach from IBM Watson Health's executive team to our executive team would be...

Sep 2021
||
(0)
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Manager

The IBM Watson Health team has been pretty good during the COVID-19 crisis and all the changes we...

Sep 2021
||
(0)
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Manager

The solution's move to the cloud has definitely met our needs. The vendor has been driving outcomes...

Sep 2021
||
(0)
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Manager

We definitely had some challenges with the vendor in the beginning. They were doing a lot of things...

Sep 2021
||
(0)
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Manager

I have talked about the vendor with other partners that I have. They have done a really good job....

Sep 2021
||
(0)
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Manager

The vendor has been a great partner. They are really helpful, and they have stuck to the things that...

Sep 2021
||
(0)
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VP/Other Executive

Sometimes our providers will say the PACS is down when it is really not. If they can’t get in, that...

Jul 2021
||
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VP/Other Executive

It is difficult because a lot of our support doesn’t come from local support; it comes from what I...

Jul 2021
||
(0)
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VP/Other Executive

We pay IBM Watson Health good money to provide their services. If we pay them a dollar, we expect a...

Jul 2021
||
(0)
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VP/Other Executive

I would buy the product again because of the familiarity with the system that we have. A lot of...

Jul 2021
||
(0)
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VP/Other Executive

We are a big client, so we can make a lot of noise, and IBM Watson Health will know it, so they try...

Jul 2021
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(0)
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Manager

With Merge PACS, we can create our own interfacing points. We interface with HL7. That has been easy...

Jun 2021
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(0)
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Manager

IBM Watson Health has been really good at taking our feedback. For the most part, the things that we...

Jun 2021
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(0)
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Manager

We have had a pretty high success rate with the things that we have been involved in, including...

Jun 2021
||
(0)
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Manager

Since IBM Watson Health acquired Merge, they have canceled the financial product. They killed that...

Jun 2021
||
(0)
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Manager

IBM Watson Health mostly keeps their promises. The promises that they haven't kept haven't...

Jun 2021
||
(0)
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Manager

We had a bunch of recent upgrades for Merge PACS. Those upgrades were some of our better projects....

Jun 2021
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(0)
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Manager

During our last upgrade, the vendor had some sloppy documentation. It didn't match the things that...

Jun 2021
||
(0)
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Manager

My future satisfaction with IBM Watson Health depends on whether they up their game. There is a lot...

Jun 2021
||
(0)
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Manager

The major benefits of using Merge PACS are the fault tolerance, the highly available configurations,...

Jun 2021
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(0)
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Manager

The architecture of the client is quite behind the curve in terms of what other vendors are...

Jun 2021
||
(0)
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CEO/President

IBM has finally started to deliver on the new technology portion we have been waiting for on the...

Jun 2021
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(0)
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CEO/President

Support has been improving for both Merge PACS and the iConnect Suite. The vendor has moved some...

Jun 2021
||
(0)
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CEO/President

We feel like we have the ear of the executive team again. For some time, they seemed very...

Jun 2021
||
(0)
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CEO/President

I have to give IBM credit for being willing to work with us as well as other third-party AI vendors...

Jun 2021
||
(0)
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CEO/President

One of the things I have seen and appreciated is the integration with third-party vendors, and this...

Jun 2021
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(0)
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Physician

Merge PACS has been pretty good, but we have had some issues getting it to work with our 3D...

May 2021
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(0)
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Physician

The support from Merge PACS has been better lately. I think that the vendor has stepped it up. They...

May 2021
||
(0)
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Manager

Merge PACS works as advertised and is easy to learn. When I started here, I was brought up to speed...

May 2021
||
(0)
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Manager

During normal business hours, we tend to get the same support people over and over, and they are...

May 2021
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(0)
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Manager

There is a support product called Merge Monitoring. It is a complete disappointment. It monitors our...

May 2021
||
(0)
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Manager

The system is a little expensive, but as long as an organization licenses per physician, they are...

May 2021
||
(0)
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Manager

Merge PACS is our preferred solution for one of our specialties, and it is here to stay. I would...

May 2021
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(0)
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Manager

I haven’t seen any major improvements to Merge PACS since we acquired it. There are some minor...

May 2021
||
(0)
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Manager

IBM Watson Health has done something with their support. At one point, I called the help desk, and I...

May 2021
||
(0)
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Manager

If we could switch Merge PACS completely to be a zero-footprint viewer or at least have a plan to do...

May 2021
||
(0)
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Manager

The vendor is large, and we don’t deal with their side of things that much. It is almost like we are...

May 2021
||
(0)
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Manager

The vendor doesn’t avoid charging for every little thing anymore. They do charge us for everything...

May 2021
||
(0)
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Manager

The vendor is lacking in their training. They don’t have as many offerings as they used to have, and...

May 2021
||
(0)
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Manager

The system is fairly complex, but the vendor has made substantial improvements to the system.

May 2021
||
(0)
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Manager

The vendor executive involvement is pretty high. The executives meet with us on a regular basis....

May 2021
||
(0)
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Analyst/Coordinator

We would probably purchase Merge PACS again. Things are coming along pretty well with the system....

Apr 2021
||
(0)
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Analyst/Coordinator

We have been on the system for so long that we haven't really gotten any training for Merge PACS. We...

Apr 2021
||
(0)
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Analyst/Coordinator

We have received much more interaction for other systems than we have for Merge PACS. With the...

Apr 2021
||
(0)
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Analyst/Coordinator

Merge PACS is up about 99% of the time. We don't have major crashes. That is very good.

Apr 2021
||
(0)
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Manager

The vendor offers new technology all the time for Merge PACS. We have not picked up on a lot of it...

Apr 2021
||
(0)
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Manager

Even though IBM Watson Health’s team has all been virtual at home, it has been very easy to access...

Apr 2021
||
(0)
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Manager

We could reach out to an executive at IBM Watson Health if we needed, to but we haven’t had to. I...

Apr 2021
||
(0)
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Manager

Normally, training for Merge software is a nice diversion because we get to go down to their...

Apr 2021
||
(0)
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Manager

Merge PACS is part of our long-term plans. There is no reason to move from it right now. There are...

Apr 2021
||
(0)
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Director

We have had a long-standing history with IBM Watson Health. There definitely are things that they...

Apr 2021
||
(0)
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Director

IBM Watson Health charges for anything we need from them. I get that they have got to keep a...

Apr 2021
||
(0)
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Director

IBM Watson Health loves charging us for every little thing. They nickel-and-dime us to death. We...

Mar 2021
||
(0)
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Director

We had a very abbreviated training with the vendor. It was supposed to be a full day, but it ended...

Mar 2021
||
(0)
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Director

We can get support from the vendor as long as we call them during their daytime hours. We haven't...

Mar 2021
||
(0)
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Director

Merge PACS is not as good as it was before it was purchased by IBM Watson Health. Once the product...

Mar 2021
||
(0)
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Manager

Merge PACS is pretty stellar. IBM Watson Health struggles a little bit with their archiving system...

Mar 2021
||
(0)
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Manager

IBM Watson Health is not particularly proactive. Outside of recommending updates, they don't do...

Mar 2021
||
(0)
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Manager

IBM Watson Health rolls out pretty good upgrades that we can go live with. IBM Watson Health tends...

Mar 2021
||
(0)
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Manager

I have been IBM Watson Health's customer for a long time, so I can navigate their services pretty...

Mar 2021
||
(0)
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Manager

IBM Watson Health doesn’t keep all their promises, but they have gotten close. They tend to just not...

Mar 2021
||
(0)
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Manager

IBM Watson Health doesn’t move very quickly. We have managed to find ways to integrate, but Merge...

Mar 2021
||
(0)
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Manager

The core structure of Merge PACS is pretty good. The upgrades are usually well done. The product has...

Mar 2021
||
(0)
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Manager

If something is broken in Merge PACS, we might have to pay thousands of dollars to get it fixed....

Mar 2021
||
(0)
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Manager

The vendor has been pretty good lately with support, but they are not responsive to customer...

Mar 2021
||
(0)
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Analyst/Coordinator

We probably wouldn’t buy Merge PACS again. Hopefully, IBM Watson Health will be better in 12 months...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor’s teams are siloed. We have another team, and that team sometimes doesn't talk to the...

Mar 2021
||
(0)
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Analyst/Coordinator

The functionality of the PACS gives us a big jump over our old PACS that was basic. Merge PACS has a...

Mar 2021
||
(0)
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Manager

I like the versatility and flexibility of Merge PACS. We can adapt it to our internal needs....

Jan 2021
||
(0)
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Manager

The project management could be improved on the radiology side. On the cardiology side, IBM does a...

Jan 2021
||
(0)
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Manager

When IBM is looking at product design, they need to incorporate their current client base and see...

Jan 2021
||
(0)
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Analyst/Coordinator

IBM Watson Health was not very flexible during COVID-19. They raised their support rates during that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM Watson Health's support is really bad, and they are not proactive at all. There are monitoring...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are unhappy with the upgrade paths that IBM Watson Health offers us. We are going through an...

Jan 2021
||
(0)
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Analyst/Coordinator

The infrastructure that IBM Watson Health provides with Merge PACS is not very flexible. Everyone...

Jan 2021
||
(0)
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Manager

We have been trying to upgrade the product for a long time. I think the vendor has dropped the ball...

Jan 2021
||
(0)
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Manager

The vendor's ongoing training is very poor. I would have preferred to have a different trainer. I...

Jan 2021
||
(0)
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Manager

The system has been fine over the years. It isn't outrageously expensive. It is hard to say whether...

Jan 2021
||
(0)
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Manager

The vendor's phone and web support have been good. I have been happy with IBM Watson Health. There...

Jan 2021
||
(0)
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Manager

The system upgrade has been our one issue. We didn't realize that the vendor wasn't going to migrate...

Jan 2021
||
(0)
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Manager

Some of the information doesn’t always cross over into our EMR correctly. The product chooses a...

Jan 2021
||
(0)
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Manager

In the many years that we have had the system, it has been okay. But recently, we have been really...

Jan 2021
||
(0)
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Manager

As far as I know, the product is part of our long-term plans. I don't have anything else to compare...

Jan 2021
||
(0)
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Manager

I don't have many regrets about having the system, but the radiologists have complained that it is a...

Jan 2021
||
(0)
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COO

IBM Watson Health seems to be in a good spot right now. I think working remotely and taking the time...

Jan 2021
||
(0)
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Manager

We are happy with Merge PACS. Merge does a great job in their market space. We are pleased with the...

Jan 2021
||
(0)
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Manager

Since the last upgrade, I have noticed that some images are a little bit blurry. We have addressed...

Jan 2021
||
(0)
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Manager

IBM Watson Health does a good job of telling us what they can and can’t do. However, the things they...

Jan 2021
||
(0)
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CEO/President

The product is technology, so overall, the product has been very good. Just like any other software,...

Jan 2021
||
(0)
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CEO/President

Regarding COVID-19, we haven't needed the vendor's assistance. Every vendor has hiccups, but IBM...

Jan 2021
||
(0)
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CEO/President

We are constantly looking at the value for what we spend. This product is by far not the least...

Jan 2021
||
(0)
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CEO/President

We align ourselves with the best products for our organization. Everyone has a different culture in...

Jan 2021
||
(0)
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CEO/President

Right now, the product continues to meet our needs. Historically, doctors don't tend to look for...

Jan 2021
||
(0)
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CEO/President

The vendor keeps every promise they are able to keep. They will tell us where they want to be in...

Jan 2021
||
(0)
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CEO/President

With us, the vendor is not a penny pincher. I don't want to give the impression that we haven't ever...

Jan 2021
||
(0)
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CEO/President

The vendor is very specific in their commitments to us. There are specific goals with tangible and...

Jan 2021
||
(0)
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Manager

Merge is a large company with funding behind it. They do not treat us poorly, but we don’t receive...

Jan 2021
||
(0)
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Director

What I really like about the Merge products is the interoperability between them all. Starting with...

Jan 2021
||
(0)
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Director

One thing that I have liked is the vendor's support. We have gotten to the point where we feel...

Jan 2021
||
(0)
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Director

If something happens with the system, the vendor works to get us a fix for it. I haven’t heard any...

Jan 2021
||
(0)
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Manager

We have been with the vendor for so long that they are willing to negotiate the pricing. If we take...

Jan 2021
||
(0)
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Manager

The vendor outsources their support to India at night. That is when getting support becomes very...

Jan 2021
||
(0)
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Manager

I can see what is coming over the next 12 months. With AI and all the new upgrades for the products,...

Jan 2021
||
(0)
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Manager

Early last year, IBM Watson Health had a conference that wasn't a typical conference where a vendor...

Jan 2021
||
(0)
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Manager

IBM Watson Health helped us understand getting into the cloud. IBM Watson Health will house the...

Jan 2021
||
(0)
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Manager

Sometimes IBM Watson Health is slow to get back to us, and the loop isn't always closed unless we...

Jan 2021
||
(0)
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Manager

When we have a question, the vendor is quick to get back to us. We appreciate that. The support...

Jan 2021
||
(0)
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Manager

Merge PACS has been good and is stable. We don't have any issues that cause us a lot of concern. The...

Jan 2021
||
(0)
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Analyst/Coordinator

I am not sure whether the product is part of our long-term plans. Our radiologist reading group...

Jan 2021
||
(0)
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Manager

There are some core subsets of PACS functionality that aren't included, and I really wish the vendor...

Jan 2021
||
(0)
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Manager

My only real beef with the vendor has been around the upgrade that we have been working on for a...

Jan 2021
||
(0)
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Manager

The vendor's support group is probably the best that I work with. I have been working with the...

Jan 2021
||
(0)
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Analyst/Coordinator

We are not enamored with Merge PACS; it is an okay product. The migration was a bumpy road, but we...

Jan 2021
||
(0)
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Analyst/Coordinator

We route a lot of studies around and send them to different destinations, and I don’t get why we...

Jan 2021
||
(0)
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Analyst/Coordinator

We have had a technical issue that I have been working with the vendor for months now trying to get...

Jan 2021
||
(0)
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Manager

There is always some type of glitch happening with every version. Some issues aren't present for a...

Dec 2020
||
(0)
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Manager

We have had times where the server has run out of space, so we have had to go out and purchase more...

Dec 2020
||
(0)
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Manager

Merge PACS is a fine product and is very user friendly. It is very configurable for end users'...

Dec 2020
||
(0)
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Manager

The vendor's service people are pretty much reactive. There isn't really a lot they can do...

Dec 2020
||
(0)
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Manager

There is always room for innovation with artificial intelligence. AI changes on a daily basis. IBM...

Dec 2020
||
(0)
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Manager

We don't have anybody come to visit us. We have a PACS administrator, and that person communicates...

Dec 2020
||
(0)
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Director

We have an excellent working relationship with IBM Watson Health. We have a long-standing...

Dec 2020
||
(0)
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Director

Merge PACS' ability to be configured is good. We have one vendor with many products that all work...

Dec 2020
||
(0)
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CIO

After the acquisition, the vendor lost some talent, and things got quite bumpy, but Merge PACS has...

Dec 2020
||
(0)
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CIO

Both our radiologists and orthopedists are happy with Merge PACS. The vendor's support has...

Dec 2020
||
(0)
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Manager

IBM Watson Health is very open to working with us and provides us with some great deals. We have a...

Dec 2020
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Director

We always had a really strong relationship with Merge, and when IBM Watson Health took over, there...

Dec 2020
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Director

The support has been quicker, and the newer team members seem to be getting up to speed. We have a...

Dec 2020
||
(0)
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CIO

Merge PACS seems to be more stabilized, so we hope to see IBM Watson Health focus on more of the new...

Dec 2020
||
(0)
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CIO

I am still not sure what IBM Watson Health is doing with AI. They have a team that seems to be...

Dec 2020
||
(0)
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Manager

Merge PACS has been more stable since IBM Watson Health took over. I think some would say IBM Watson...

Dec 2020
||
(0)
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Manager

We had a bit of a glitch with our last implementation, and I think it was caused by a lack of...

Dec 2020
||
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Manager

We have a dedicated account manager, and we also work with the same core people on the support side....

Dec 2020
||
(0)
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Manager

We have a standard service contract that is pretty inclusive. We don't see a lot of additional...

Dec 2020
||
(0)
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Manager

There is not ongoing training unless we purchase an upgrade or attend the webinar the vendor hosts...

Dec 2020
||
(0)
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Manager

We have a few challenges with the current version of the product. We are waiting for a patch. We...

Dec 2020
||
(0)
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Manager

We have some workarounds to fill a few gaps, but the current functionality is meeting our needs for...

Dec 2020
||
(0)
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Manager

During the COVID-19 crisis, things have been business as usual with the product. The support for...

Dec 2020
||
(0)
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CIO

Since IBM took over Merge, dealing with the company is like dealing with the government. The process...

Dec 2020
||
(0)
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CIO

Getting people in place who actually know what they are talking about takes a couple of years. But...

Dec 2020
||
(0)
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CIO

Merge listens to what we have to say, but then they come up with new releases that no radiologist in...

Dec 2020
||
(0)
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CIO

I know a lot of the executives at Merge. I usually never have to escalate that far unless there is a...

Dec 2020
||
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CIO

Merge is constantly racking up the charges because, unfortunately, that is their business model.

Dec 2020
||
(0)
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CIO

We like to have things on premises so that we can have control over them. The cloud model is a...

Dec 2020
||
(0)
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CIO

Switching PACS vendors is an arduous process that we don't take lightly. There are times when we...

Dec 2020
||
(0)
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CIO

We are in the process of doing an upgrade. There is significant capital associated with that, but...

Dec 2020
||
(0)
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CIO

The system is part of our long-term plans, but plans can change very quickly. As long as our...

Nov 2020
||
(0)
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CIO

The initial training was great, but that was back before the product was owned by IBM Watson Health....

Nov 2020
||
(0)
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CIO

If we took mammography out of the equation, I would rate the product higher, but because of...

Nov 2020
||
(0)
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CIO

The ease of use could be higher or lower based on how the system is implemented. The system is so...

Nov 2020
||
(0)
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CIO

The executive involvement depends on how far up the food chain is considered the executive level....

Nov 2020
||
(0)
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CIO

I really feel like Merge could revamp the system. Other products on the market are more updated and...

Nov 2020
||
(0)
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Manager

Merge PACS works really well. The whole picture works for me. IBM Watson Health's service is very...

Nov 2020
||
(0)
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Manager

I would really like to see IBM Watson Health be able to do what Hologic does. I don't know whether...

Nov 2020
||
(0)
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Manager

I would probably say the vendor keeps 85% of their promises. The world is a gray place in terms of...

Nov 2020
||
(0)
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Manager

Since IBM Watson Health has taken over, they have started charging for every little instance, and...

Nov 2020
||
(0)
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Manager

The vendor is making the ease of use for the PACS more complex for end users. They are making the...

Nov 2020
||
(0)
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Manager

The real issue is that the vendor needs to fully integrate the system with their worklist product...

Nov 2020
||
(0)
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Manager

When we need training, the training is fine. But there is always something that breaks or doesn't...

Nov 2020
||
(0)
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Manager

The vendor's support teams know what we are talking about when we call. With some vendors, we reach...

Nov 2020
||
(0)
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Analyst/Coordinator

IBM Watson Health doesn’t avoid charging for every little thing. It is just the add-ons that we ask...

Nov 2020
||
(0)
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Analyst/Coordinator

IBM Watson Health does a good job with their service contract. If we have a service contract, all of...

Nov 2020
||
(0)
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Analyst/Coordinator

I like that everything is under one roof with Merge PACS, including voice recognition and reporting....

Nov 2020
||
(0)
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Manager

If something is rejected, I can find out why. The PACS is my second favorite solution. Overall, the...

Nov 2020
||
(0)
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Manager

We have gotten to a point where Merge PACS is pretty reliable. The quality of the support has...

Oct 2020
||
(0)
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Manager

On the technology side, I would like to see IBM use more modern and mobile platforms in order to...

Oct 2020
||
(0)
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