Merge PACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....
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Product
Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...
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Operations
Merative needs to do more discovery with their implementation process. They failed to notice that we...
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Relationship
A couple of times when we were in crisis, Merative only had a few available analysts. It is very...
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Loyalty, Relationship
Merative has been a partner for us for a while. We have actually utilized them for a lot. We...
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Operations
Things were a little negative during the first migration or upgrade to our hardware with Merative....
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Operations
Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...
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Loyalty, Value
We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....
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Product, Value
Launching an application takes time, so providers want more and more time where they are productive...
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Product
I like the freedom and flexibility of being able to change things in Merge PACS and customize them...
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Value
Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...
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Relationship, Product
Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...
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Culture, Value
From my experience, sometimes Merative will try to sell us some promises that they can't hold up...
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Value
With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...
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Operations, Product
There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...
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Value
Something that would add value to the product would be to continue to fold in more of the...
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Loyalty, Product
At the Merative user conference, I saw their newest version and didn't see many new features. The...
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Product
The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...
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Loyalty, Product
The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...
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Product
The blue thumbtacks in the system need to stand out more so that they don't get accidentally...
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Product
The system has flaws in terms of pulling similar studies when different organizations call a study...
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Operations, Product
When there is an upgrade for the system, nothing should change for users, but the users should be...
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Loyalty, Product, Value
Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...
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Relationship
The vendor's after-hours support is offshore. That support comes from India, and those support...
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Relationship
Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....
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Loyalty
Merative has said that the system isn't going away, but our biggest concern is that they will stop...
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Culture
The vendors told us that they had certain integrations, but those integrations didn't work nearly as...
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Relationship, Product
Merative rewrote some codes for us in a previous update, and that helped us get the update.
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Product
There are a lot of different ways to set things up in Merge PACS, and getting certain features for...
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Operations
When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...
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Operations, Value
With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...
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Loyalty, Value
We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...
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Relationship
We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...
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Loyalty
We recently met with the vendor's team, and we were happy that things were getting back to the good...
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Relationship, Product
The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...
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Relationship
The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...
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Loyalty, Relationship
Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...
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Loyalty, Relationship
Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...
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Product
The mammo piece of the product is a little hard to use, but that is probably because we are not on...
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Relationship
The vendor meets with us regularly, and they talk to us about all their products. They talk to us...
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Product
Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...
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Relationship, Product
System stability and reliability are some recommendations of things that Merative could improve....
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Relationship
As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...
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Product
This is the only PACS that I have dealt with, but other users that I work with come from other...
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Product
The product is a very user-friendly PACS, and it is very well supported. If we have a product...
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Relationship
Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...
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Loyalty, Value
We reached out to Merative because we are migrating another solution, and for their software to be...
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Value
I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...
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Relationship
The quality of customer support has changed with the acquisition. There is a cycle that we see often...
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Value
Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...
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Relationship
Our overall experience with Merge PACS as a product has been positive, and we like the product....
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Product
Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...
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Value
Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...
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Relationship, Product
iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...
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Relationship, Product
Some of the low points of working with Merative are their application architecture and their ability...
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Product
In general, things are okay with the system, but we are still waiting for someone to build a better...
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Operations
The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...
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Product, Value
We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...
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Relationship
Since the company moved from IBM to Merative, the support has been less than desirable
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Product
There are a lot of problems with the PACS because it has not kept up with the rest of the industry....
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Product
The voice recognition the product uses is a proprietary version of MModal software, so I can't use...
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Product
The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...
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Relationship
It has been a few years since the vendor said they were going to make a software fix for something,...
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Value
If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...
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Loyalty, Relationship
The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...
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Operations, Product
It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....
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Product
The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...
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Product
The system has good integration with our imaging solution for vascular work. Lots of things that...
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Loyalty
We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...
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Operations, Product
Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...
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Relationship
The vendor's support has been better, and it feels like more members of the team are up to speed and...
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Relationship
Merative works really well with us. They truly have a partnership with us. If we have new needs, we...
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Product
I like that we have a backup solution with Merge PACS. If we are trying to do an upgrade or...
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Culture, Product
Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...
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Loyalty, Relationship
Merative has done a good job of going in the right direction with the cloud. We are still not there...
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Relationship
Merative has been more proactive and responsive overall since the acquisition. They have been better...
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Operations
Merative has been good with their continuing education sessions and training. They recently had a...
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Relationship
We have seen an uptick in support and feel it is better, but also the team is more experienced and...
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Relationship
Merge PACS is good, it is reliable, and we have a lot of stability. I think sometimes we take that...
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Loyalty, Relationship
We would like to see Merative move faster when it comes to innovation. I am sure some innovation was...
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Loyalty, Relationship
One of the things I have appreciated over the years is the stability and talent of the leadership...
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Relationship, Operations
We recently went through an implementation, and there were a few bumps, but the bumps were not more...
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Relationship
One thing I have appreciated as we have grown and as Merative has grown is that we work well with...
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Relationship
The support is solid, and we work with people who have a deep knowledge of our systems and our...
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Loyalty, Product
It feels like Merge PACS has been in a good rhythm with updates and getting out new releases. We...
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Relationship
The Merative team is the best team we work with, all vendors considered. We have our issues, and we...
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Relationship, Product
We have had some interesting changes in our healthcare system and now work in a more hybrid and...
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Loyalty, Relationship
The Merge Healthcare team is coming out of a blue fog from the IBM period, and that fog has really...
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Product
Merge PACS does a lot of things in a weird and unconventional way that is very difficult to convey...
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Operations
Merative had good training. I went to a lot of the training. And they came on-site.
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Operations, Product
Merge PACS has gotten more difficult with its upgrades. Merative comes out with new stuff all the...
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Relationship
Merative’s support has been pretty good. We have to call in the morning, so the support people are a...
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Product
Merge PACS’ worklist functionality is pretty good. It lets us move stuff around. We even use the...
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Product
A few years ago, Merative changed the privileges in Merge PACS. They made it more of an enterprise...
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Product
Merative could push the worklist down to the modalities like a regular RIS vendor would instead of...
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Loyalty, Value
We bought Merge PACS because it was the cheaper option. And we have had it for years. We have...
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Relationship
Merative does not always keep their promises, but they have been better. And Merge PACS has gotten...
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Product
The mammography hanging protocols in Merge PACS do not work well. We have radiologists who are...
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Product, Value
I like Merge PACS because I have full access to it and can do anything I want with it. It is highly...
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Relationship
I have not talked to anybody at any level since Merative took over Merge PACS. Nobody at any level...
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Relationship
I am happy with Merge PACS. The support is great. We can usually get someone the first time we call,...
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Loyalty, Product
Our providers just want a product that works. They don't want to have to customize a bunch of...
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Loyalty
We wouldn’t buy Merge PACS again, but that is only because we no longer need a full-blown PACS to do...
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Loyalty, Operations, Product
The most recent upgrade had its challenges, but it went pretty smoothly. Like with any upgrade,...
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Product
We don't have a lot of issues with the PACS when it is up and going. That is a strong point. There...
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Relationship, Operations
During the whole transition to Merative, we worked with a few different teams, and we were told a...
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Relationship
It is really hard to get ahold of the customer support team during the day. Once we get somebody on...
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Operations, Product
We recently did an upgrade, and that was seamless and smooth. We felt that the vendor's preplanning...
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Relationship
We appreciate how responsive the vendor's support team is, and we like the vendor's ticketing...
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Relationship
Merative's support is good, and they have an after-hours team in India. The handoff from the...
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Loyalty
We have talked about moving to the cloud, and we have looked at some options. Merative's team...
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Loyalty, Relationship
The vendor's support team is excellent. We have been with the vendor for a long time, and we have...
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Loyalty
Merge PACS is definitely a lot better than it used to be, and the future state seems promising. Our...
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Relationship
We work pretty hand to hand with Merative. They are awesome. When we had an incident at our facility...
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Loyalty, Product
There are a few things I would like to see in Merge PACS. Right now, it is tedious to search within...
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Operations
We have some issues that Merative swore were big, hot items that would be resolved, and those things...
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Operations, Product
There are some functions that Merative brought into the product that really sounded great, but the...
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Relationship
Merative’s support team is not on top of things at all, but then when we do reach out, they are very...
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Product, Value
There were some functionalities in Merge PACS that we expected to be normal, but Merative tells us...
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Product
Interfacing Merge PACS with our other systems, including our EMR, is a lot of work. It can take...
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Product
When we compare Merative to other vendors, Merative is not quite as innovative. Merge PACS doesn't...
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Relationship
If we don’t have everything current, Merative should be communicating that with us and telling us...
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Operations, Product
Upgrades in Merge PACS are not simple to implement or install, so they have to be planned in advance...
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Loyalty
Merge PACS is not part of our long-term plans. With the growth that our organization is...
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Value
I have looked at a couple of other PACS, and the overall price per patient or price per year seems...
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Product, Value
The biggest benefit of Merge PACS is the ability to customize and make our own changes for our...
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Relationship
We have easy access to users within the Merative organization to be able to ask direct questions. We...
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Product
I am happy with the product. It is rock solid and does what it does. It is somewhat outdated, but it...
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Relationship
We don't call Merative's support people often, but we have had some struggles. I don't see the...
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Loyalty, Loyalty, Product, Product
The solution is a functional, successful, no-frills PACS product. I work with a different PACS...
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Operations, Operations
We have a train-the-trainer setup where Merative’s folks train our PACS supervisors. The vendor is...
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Value, Value
Every upgrade costs us, and we also pay a monthly fee. Most software companies in the medical world...
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