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Merge PACS Comments
Subject Expert
Commentary Summary
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User Commentary
CIO
Other Observations & Comments
The system is part of our long-term plans, but plans can change very quickly. As long as our...
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CIO
Implementation and Training
The initial training was great, but that was back before the product was owned by IBM Watson Health....
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CIO
Functionality and Upgrades
If we took mammography out of the equation, I would rate the product higher, but because of...
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CIO
Lessons Learned
The ease of use could be higher or lower based on how the system is implemented. The system is so...
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CIO
Service and Support
The executive involvement depends on how far up the food chain is considered the executive level....
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CIO
Technology
I really feel like Merge could revamp the system. Other products on the market are more updated and...
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Manager
Functionality and Upgrades
Merge PACS works really well. The whole picture works for me. IBM Watson Health's service is very...
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Manager
Other Observations & Comments
I would really like to see IBM Watson Health be able to do what Hologic does. I don't know whether...
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Manager
Relationship
I would probably say the vendor keeps 85% of their promises. The world is a gray place in terms of...
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Manager
ROI / Cost (care and feeding)
Since IBM Watson Health has taken over, they have started charging for every little instance, and...
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Manager
Functionality and Upgrades
The vendor is making the ease of use for the PACS more complex for end users. They are making the...
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Manager
Relationship
The real issue is that the vendor needs to fully integrate the system with their worklist product...
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Manager
Functionality and Upgrades
When we need training, the training is fine. But there is always something that breaks or doesn't...
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Manager
Service and Support
The vendor's support teams know what we are talking about when we call. With some vendors, we reach...
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Analyst/Coordinator
ROI / Cost (care and feeding)
IBM Watson Health doesn’t avoid charging for every little thing. It is just the add-ons that we ask...
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Analyst/Coordinator
ROI / Cost (care and feeding)
IBM Watson Health does a good job with their service contract. If we have a service contract, all of...
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Analyst/Coordinator
Functionality and Upgrades
I like that everything is under one roof with Merge PACS, including voice recognition and reporting....
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Manager
Service and Support
If something is rejected, I can find out why. The PACS is my second favorite solution. Overall, the...
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Manager
Service and Support
We have gotten to a point where Merge PACS is pretty reliable. The quality of the support has...
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Manager
Functionality and Upgrades
On the technology side, I would like to see IBM use more modern and mobile platforms in order to...
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CIO
Functionality and Upgrades
Merge PACS is solid, and we don't see the issues and bugs we used to see. We feel like IBM Watson...
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CIO
ROI / Cost (care and feeding)
The cost of getting upgrades for Merge PACS is ridiculous. There is always some charge, but that...
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Manager
Technology
The reliability of Merge PACS is a huge plus for us. The system has amazing uptime. It is also easy...
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Manager
Technology
The radiologists seem to like Merge PACS. It is geared for them. They are the ones looking at it day...
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Director
Functionality and Upgrades
I really like that Merge PACS is very customizable. It is very easy to use once it is set up, and...
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Director
ROI / Cost (care and feeding)
Our most recent upgrade from IBM Watson Health has dragged out. This is probably partially our fault...
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Director
Functionality and Upgrades
The ease of use for the staff has always been a high point for us, and the system’s integration with...
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Director
Technology
The system is older and server based. I am unsure whether it is part of our long-term plans because...
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Director
ROI / Cost (care and feeding)
IBM does keep their promises. They do what they say they are going to do, and they don’t...
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Director
Implementation and Training
The initial training we received from the vendor was good, but the ongoing training is not good. The...
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Director
Relationship
The system’s integration is pretty good, but IBM used to be faster. Their ongoing support is pretty...
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CIO
Functionality and Upgrades
I spend more time in escalation calls for Merge PACS than I would like. I have a whole bunch of...
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Analyst/Coordinator
Interfacing and Integration
I like the way Merge PACS is so flexible working with other systems. We have the whole suite, and...
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Analyst/Coordinator
Service and Support
I like that I have one support line to call and that I speak to the same people who know me and the...
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Director
Lessons Learned
Merge PACS can inherently display digital breast tomosynthesis images. Once a certain piece is set...
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Director
Technology
Nothing about Merge PACS is intuitive. The hanging protocols are not intuitive, and even the layout...
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Director
Functionality and Upgrades
Merge PACS has been difficult. There have been several upgrades for the server and the software over...
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Manager
Technology
The PACS is okay. Our younger residents feel that the tool is pretty easy to use. Providers who have...
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Manager
Service and Support
IBM Watson Health's support team doesn't seem to have the necessary knowledge. The vendor had one...
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Manager
Win/Loss - Why they were selected (by current clients)
When we purchased the product, we purchased it for the AI technology that IBM Watson Health said was...
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Manager
Implementation and Training
When we were in the implementation phase, we were having all kinds of trouble with our modalities...
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Manager
Sales and Contracting
When we signed the contract, we were told that our first year of support would be free and covered....
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CIO
ROI / Cost (care and feeding)
IBM Watson Health doesn't avoid charging for every little thing. When the product was owned by...
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CIO
Service and Support
Merge PACS is one of the stronger applications on the market. The support is very good. We have a...
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Manager
Service and Support
The vendor's support through the COVID-19 crisis has been fine. I don't know whether there were any...
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Manager
ROI / Cost (care and feeding)
IBM Watson Health doesn't avoid nickel-and-diming by any means. Since being acquired by the vendor,...
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Manager
Service and Support
The quality of support has gone down with the vendor's support. There has been a big delay in...
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Manager
Functionality and Upgrades
The radiologists love using Merge PACS. It is very easy to use, and the worklist for radiologists is...
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Manager
ROI / Cost (care and feeding)
If we were to roll back the clock, I would make the same decision and purchase Merge PACS again. The...
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Manager
Service and Support
I would give the vendor a high rating for supporting us during the COVID-19 crisis. Everything has...
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Manager
Other Observations & Comments
The ease of use of the system depends on the age of the user. Some doctors find it harder than...
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Manager
Functionality and Upgrades
The vendor could improve their ability to fix things, edit things, and make changes to studies. Some...
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Manager
Technology
We are working on a project to move everything to Merge PACS within a year. We plan to use a...
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Manager
Future Outlook
If IBM Watson Health does well installing the cloud, they will be an industry leader. I have high...
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Manager
Functionality and Upgrades
We have had a lot of success with this product, and our radiologists are happy. They rave about the...
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VP/Other Executive
Technology
Merge PACS is likely to be replaced. The solution is not going to get much positive feedback from us....
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VP/Other Executive
Functionality and Upgrades
We continue to have to buy new hardware hours before expecting to go live with an upgrade, even...
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VP/Other Executive
Functionality and Upgrades
Merge PACS performs well from the radiologists’ standpoint. They have a positive view of it. Once we...
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VP/Other Executive
Service and Support
It is hard to get ahold of anyone that is knowledgeable. The people often don’t know what it takes...
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VP/Other Executive
Relationship
We don’t even know who the executives are. We have not heard from IBM during the pandemic.
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VP/Other Executive
Functionality and Upgrades
The biggest area of improvement for the IBM executives to know about is the upgrade paths. I really...
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CEO/President
Lessons Learned
Whether I would recommend the product depends on what the potential client needs it for. The system...
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CEO/President
Interfacing and Integration
I haven’t seen any integration issues with Merge Healthcare. Whatever we need to integrate with, the...
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CEO/President
Functionality and Upgrades
The real functionality problem we have is with the RIS. The PACS is not lacking anything in terms of...
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CEO/President
Other Observations & Comments
Every time I go to the vendor, they are very responsive. They always try to help. I think some of...
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CEO/President
Service and Support
My experience with the vendor's support has been negative. We have Merge Monitoring, but in multiple...
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CEO/President
Relationship
We have had calls with the vendor’s product management and executive folks. We tried to get...
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CEO/President
Sales and Contracting
We asked about Merge Healthcare's road map, and we had a very good showing of the executives coming...
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CEO/President
Functionality and Upgrades
The product has helped us take on large clients. We took on a very large imaging chain that far...
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CEO/President
Relationship
We had a very collegial relationship with the executives at Merge Healthcare. I had their ear, and...
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CEO/President
Functionality and Upgrades
The last upgrade was bad. There was also a database upgrade that was missed. There were multiple...
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CEO/President
Implementation and Training
We had initial training, but we do not have ongoing training. There is additional training if we pay...
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CEO/President
Functionality and Upgrades
Our radiologists like the product and would rate it highly. We are fine with it now that all the...
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Physician
Functionality and Upgrades
IBM’s support is very robust. I have a very strong understanding of the Merge product and how to...
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Physician
Functionality and Upgrades
As we have sized up, there have been some issues with the workflow. So far, the workflow has been...
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Director
Implementation and Training
We recently went through training for an upcoming upgrade, and it was really good. We had already...
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Director
Service and Support
We have had some hits and some misses when it came to upgrades with the Merge and iConnect...
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Director
Other Observations & Comments
IBM is trying to move Merge PACS in a good direction, but they are behind on development. They have...
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Director
Relationship
We have had nonstop communication with IBM during COVID-19, which has not stopped our upgrade...
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Director
Technology
I would not say that Merge PACS is difficult to use, but it is also not as easy as it could be. One...
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Director
Service and Support
The support has actually improved, and we have seen some good changes. IBM has a good team right now...
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