Merge PACS Comments

 

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Current Time Inside Cache Tag Helper: 11/25/2020 4:10:10 AM and Model.EvProductId = 1673

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Other Observations & Comments

The system is part of our long-term plans, but plans can change very quickly. As long as our...

Nov 2020
 Helpful

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CIO

Implementation and Training

The initial training was great, but that was back before the product was owned by IBM Watson Health....

Nov 2020
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CIO

Functionality and Upgrades

If we took mammography out of the equation, I would rate the product higher, but because of...

Nov 2020
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CIO

Lessons Learned

The ease of use could be higher or lower based on how the system is implemented. The system is so...

Nov 2020
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CIO

Service and Support

The executive involvement depends on how far up the food chain is considered the executive level....

Nov 2020
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CIO

Technology

I really feel like Merge could revamp the system. Other products on the market are more updated and...

Nov 2020
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Manager

Functionality and Upgrades

Merge PACS works really well. The whole picture works for me. IBM Watson Health's service is very...

Nov 2020
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Manager

Other Observations & Comments

I would really like to see IBM Watson Health be able to do what Hologic does. I don't know whether...

Nov 2020
 Helpful

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Manager

Relationship

I would probably say the vendor keeps 85% of their promises. The world is a gray place in terms of...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Since IBM Watson Health has taken over, they have started charging for every little instance, and...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is making the ease of use for the PACS more complex for end users. They are making the...

Nov 2020
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Manager

Relationship

The real issue is that the vendor needs to fully integrate the system with their worklist product...

Nov 2020
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Manager

Functionality and Upgrades

When we need training, the training is fine. But there is always something that breaks or doesn't...

Nov 2020
 Helpful

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Manager

Service and Support

The vendor's support teams know what we are talking about when we call. With some vendors, we reach...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM Watson Health doesn’t avoid charging for every little thing. It is just the add-ons that we ask...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM Watson Health does a good job with their service contract. If we have a service contract, all of...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like that everything is under one roof with Merge PACS, including voice recognition and reporting....

Nov 2020
 Helpful

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Manager

Service and Support

If something is rejected, I can find out why. The PACS is my second favorite solution. Overall, the...

Nov 2020
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Manager

Service and Support

We have gotten to a point where Merge PACS is pretty reliable. The quality of the support has...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

On the technology side, I would like to see IBM use more modern and mobile platforms in order to...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

Merge PACS is solid, and we don't see the issues and bugs we used to see. We feel like IBM Watson...

Oct 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The cost of getting upgrades for Merge PACS is ridiculous. There is always some charge, but that...

Oct 2020
 Helpful

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Manager

Technology

The reliability of Merge PACS is a huge plus for us. The system has amazing uptime. It is also easy...

Sep 2020
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Manager

Technology

The radiologists seem to like Merge PACS. It is geared for them. They are the ones looking at it day...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I really like that Merge PACS is very customizable. It is very easy to use once it is set up, and...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Our most recent upgrade from IBM Watson Health has dragged out. This is probably partially our fault...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The ease of use for the staff has always been a high point for us, and the system’s integration with...

Sep 2020
 Helpful

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Director

Technology

The system is older and server based. I am unsure whether it is part of our long-term plans because...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

IBM does keep their promises. They do what they say they are going to do, and they don’t...

Sep 2020
 Helpful

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Director

Implementation and Training

The initial training we received from the vendor was good, but the ongoing training is not good. The...

Sep 2020
 Helpful

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Director

Relationship

The system’s integration is pretty good, but IBM used to be faster. Their ongoing support is pretty...

Sep 2020
 Helpful

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CIO

Functionality and Upgrades

I spend more time in escalation calls for Merge PACS than I would like. I have a whole bunch of...

Sep 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I like the way Merge PACS is so flexible working with other systems. We have the whole suite, and...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I like that I have one support line to call and that I speak to the same people who know me and the...

Aug 2020
 Helpful

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Director

Lessons Learned

Merge PACS can inherently display digital breast tomosynthesis images. Once a certain piece is set...

Aug 2020
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Director

Technology

Nothing about Merge PACS is intuitive. The hanging protocols are not intuitive, and even the layout...

Aug 2020
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Director

Functionality and Upgrades

Merge PACS has been difficult. There have been several upgrades for the server and the software over...

Aug 2020
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Manager

Technology

The PACS is okay. Our younger residents feel that the tool is pretty easy to use. Providers who have...

Aug 2020
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Manager

Service and Support

IBM Watson Health's support team doesn't seem to have the necessary knowledge. The vendor had one...

Aug 2020
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

When we purchased the product, we purchased it for the AI technology that IBM Watson Health said was...

Aug 2020
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Manager

Implementation and Training

When we were in the implementation phase, we were having all kinds of trouble with our modalities...

Aug 2020
 Helpful

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Manager

Sales and Contracting

When we signed the contract, we were told that our first year of support would be free and covered....

Aug 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

IBM Watson Health doesn't avoid charging for every little thing. When the product was owned by...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

Merge PACS is one of the stronger applications on the market. The support is very good. We have a...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's support through the COVID-19 crisis has been fine. I don't know whether there were any...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

IBM Watson Health doesn't avoid nickel-and-diming by any means. Since being acquired by the vendor,...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The quality of support has gone down with the vendor's support. There has been a big delay in...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The radiologists love using Merge PACS. It is very easy to use, and the worklist for radiologists is...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If we were to roll back the clock, I would make the same decision and purchase Merge PACS again. The...

Jun 2020
 Helpful

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Manager

Service and Support

I would give the vendor a high rating for supporting us during the COVID-19 crisis. Everything has...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The ease of use of the system depends on the age of the user. Some doctors find it harder than...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor could improve their ability to fix things, edit things, and make changes to studies. Some...

Jun 2020
 Helpful

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Manager

Technology

We are working on a project to move everything to Merge PACS within a year. We plan to use a...

May 2020
 Helpful

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Manager

Future Outlook

If IBM Watson Health does well installing the cloud, they will be an industry leader. I have high...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have had a lot of success with this product, and our radiologists are happy. They rave about the...

May 2020
 Helpful

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VP/Other Executive

Technology

Merge PACS is likely to be replaced. The solution is not going to get much positive feedback from us....

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We continue to have to buy new hardware hours before expecting to go live with an upgrade, even...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Merge PACS performs well from the radiologists’ standpoint. They have a positive view of it. Once we...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

It is hard to get ahold of anyone that is knowledgeable. The people often don’t know what it takes...

May 2020
 Helpful

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VP/Other Executive

Relationship

We don’t even know who the executives are. We have not heard from IBM during the pandemic.

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The biggest area of improvement for the IBM executives to know about is the upgrade paths. I really...

May 2020
 Helpful

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CEO/President

Lessons Learned

Whether I would recommend the product depends on what the potential client needs it for. The system...

May 2020
 Helpful

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CEO/President

Interfacing and Integration

I haven’t seen any integration issues with Merge Healthcare. Whatever we need to integrate with, the...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The real functionality problem we have is with the RIS. The PACS is not lacking anything in terms of...

May 2020
 Helpful

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CEO/President

Other Observations & Comments

Every time I go to the vendor, they are very responsive. They always try to help. I think some of...

May 2020
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CEO/President

Service and Support

My experience with the vendor's support has been negative. We have Merge Monitoring, but in multiple...

May 2020
 Helpful

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CEO/President

Relationship

We have had calls with the vendor’s product management and executive folks. We tried to get...

May 2020
 Helpful

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CEO/President

Sales and Contracting

We asked about Merge Healthcare's road map, and we had a very good showing of the executives coming...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The product has helped us take on large clients. We took on a very large imaging chain that far...

May 2020
 Helpful

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CEO/President

Relationship

We had a very collegial relationship with the executives at Merge Healthcare. I had their ear, and...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The last upgrade was bad. There was also a database upgrade that was missed. There were multiple...

May 2020
 Helpful

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CEO/President

Implementation and Training

We had initial training, but we do not have ongoing training. There is additional training if we pay...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Our radiologists like the product and would rate it highly. We are fine with it now that all the...

May 2020
 Helpful

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Physician

Functionality and Upgrades

IBM’s support is very robust. I have a very strong understanding of the Merge product and how to...

May 2020
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Physician

Functionality and Upgrades

As we have sized up, there have been some issues with the workflow. So far, the workflow has been...

May 2020
 Helpful

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Director

Implementation and Training

We recently went through training for an upcoming upgrade, and it was really good. We had already...

May 2020
 Helpful

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Director

Service and Support

We have had some hits and some misses when it came to upgrades with the Merge and iConnect...

May 2020
 Helpful

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Director

Other Observations & Comments

IBM is trying to move Merge PACS in a good direction, but they are behind on development. They have...

May 2020
 Helpful

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Director

Relationship

We have had nonstop communication with IBM during COVID-19, which has not stopped our upgrade...

May 2020
 Helpful

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Director

Technology

I would not say that Merge PACS is difficult to use, but it is also not as easy as it could be. One...

May 2020
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Director

Service and Support

The support has actually improved, and we have seen some good changes. IBM has a good team right now...

May 2020