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Merge PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
Merge PACS is a good PACS. Our radiologists are familiar with it, and they have found it to be easy...
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Manager
We have seen more consistency from the vendor's team lately, and they have been better at keeping...
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Manager
The vendor's team members are pretty good, but sometimes it seems like they have to jump through...
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Director
IBM Watson Health needs to do more development. There is a lack of effectiveness in the vendor's...
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Manager
I don't think highly of IBM Watson Health. They don't innovate their product. Their updates are slow...
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Manager
There are some features that I think should be in the product that aren't in it, and without regular...
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Manager
The vendor’s support people are capable, but they aren't exactly responsive. They are slow. We have...
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Manager
Merge PACS is a lot of money, so we would think the vendor would do some things better. We are going...
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Manager
The vendor's charges are a little high. They recently raised their rates. That was a pain point...
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Manager
For any system-driven events, we would like a heads-up. The server could use some proactive...
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Manager
IBM Watson Health has been more organized, and things are going really well. I have a lot of...
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Manager
More proactive outreach from IBM Watson Health's executive team to our executive team would be...
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Manager
The IBM Watson Health team has been pretty good during the COVID-19 crisis and all the changes we...
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Manager
The solution's move to the cloud has definitely met our needs. The vendor has been driving outcomes...
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Manager
We definitely had some challenges with the vendor in the beginning. They were doing a lot of things...
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Manager
I have talked about the vendor with other partners that I have. They have done a really good job....
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Manager
The vendor has been a great partner. They are really helpful, and they have stuck to the things that...
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VP/Other Executive
Sometimes our providers will say the PACS is down when it is really not. If they can’t get in, that...
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VP/Other Executive
It is difficult because a lot of our support doesn’t come from local support; it comes from what I...
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VP/Other Executive
We pay IBM Watson Health good money to provide their services. If we pay them a dollar, we expect a...
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VP/Other Executive
I would buy the product again because of the familiarity with the system that we have. A lot of...
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VP/Other Executive
We are a big client, so we can make a lot of noise, and IBM Watson Health will know it, so they try...
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Manager
With Merge PACS, we can create our own interfacing points. We interface with HL7. That has been easy...
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Manager
IBM Watson Health has been really good at taking our feedback. For the most part, the things that we...
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Manager
We have had a pretty high success rate with the things that we have been involved in, including...
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Manager
Since IBM Watson Health acquired Merge, they have canceled the financial product. They killed that...
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Manager
IBM Watson Health mostly keeps their promises. The promises that they haven't kept haven't...
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Manager
We had a bunch of recent upgrades for Merge PACS. Those upgrades were some of our better projects....
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Manager
During our last upgrade, the vendor had some sloppy documentation. It didn't match the things that...
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Manager
My future satisfaction with IBM Watson Health depends on whether they up their game. There is a lot...
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Manager
The major benefits of using Merge PACS are the fault tolerance, the highly available configurations,...
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Manager
The architecture of the client is quite behind the curve in terms of what other vendors are...
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CEO/President
IBM has finally started to deliver on the new technology portion we have been waiting for on the...
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CEO/President
Support has been improving for both Merge PACS and the iConnect Suite. The vendor has moved some...
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CEO/President
We feel like we have the ear of the executive team again. For some time, they seemed very...
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CEO/President
I have to give IBM credit for being willing to work with us as well as other third-party AI vendors...
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CEO/President
One of the things I have seen and appreciated is the integration with third-party vendors, and this...
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Physician
Merge PACS has been pretty good, but we have had some issues getting it to work with our 3D...
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Physician
The support from Merge PACS has been better lately. I think that the vendor has stepped it up. They...
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Manager
Merge PACS works as advertised and is easy to learn. When I started here, I was brought up to speed...
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Manager
During normal business hours, we tend to get the same support people over and over, and they are...
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Manager
There is a support product called Merge Monitoring. It is a complete disappointment. It monitors our...
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Manager
The system is a little expensive, but as long as an organization licenses per physician, they are...
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Manager
Merge PACS is our preferred solution for one of our specialties, and it is here to stay. I would...
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Manager
I haven’t seen any major improvements to Merge PACS since we acquired it. There are some minor...
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Manager
IBM Watson Health has done something with their support. At one point, I called the help desk, and I...
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Manager
If we could switch Merge PACS completely to be a zero-footprint viewer or at least have a plan to do...
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Manager
The vendor is large, and we don’t deal with their side of things that much. It is almost like we are...
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Manager
The vendor doesn’t avoid charging for every little thing anymore. They do charge us for everything...
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Manager
The vendor is lacking in their training. They don’t have as many offerings as they used to have, and...
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Manager
The system is fairly complex, but the vendor has made substantial improvements to the system.
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Manager
The vendor executive involvement is pretty high. The executives meet with us on a regular basis....
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Analyst/Coordinator
We would probably purchase Merge PACS again. Things are coming along pretty well with the system....
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Analyst/Coordinator
We have been on the system for so long that we haven't really gotten any training for Merge PACS. We...
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Analyst/Coordinator
We have received much more interaction for other systems than we have for Merge PACS. With the...
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Analyst/Coordinator
Merge PACS is up about 99% of the time. We don't have major crashes. That is very good.
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Manager
The vendor offers new technology all the time for Merge PACS. We have not picked up on a lot of it...
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Manager
Even though IBM Watson Health’s team has all been virtual at home, it has been very easy to access...
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Manager
We could reach out to an executive at IBM Watson Health if we needed, to but we haven’t had to. I...
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Manager
Normally, training for Merge software is a nice diversion because we get to go down to their...
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Manager
Merge PACS is part of our long-term plans. There is no reason to move from it right now. There are...
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Director
We have had a long-standing history with IBM Watson Health. There definitely are things that they...
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Director
IBM Watson Health charges for anything we need from them. I get that they have got to keep a...
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Director
IBM Watson Health loves charging us for every little thing. They nickel-and-dime us to death. We...
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Director
We had a very abbreviated training with the vendor. It was supposed to be a full day, but it ended...
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Director
We can get support from the vendor as long as we call them during their daytime hours. We haven't...
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Director
Merge PACS is not as good as it was before it was purchased by IBM Watson Health. Once the product...
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Manager
Merge PACS is pretty stellar. IBM Watson Health struggles a little bit with their archiving system...
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Manager
IBM Watson Health is not particularly proactive. Outside of recommending updates, they don't do...
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Manager
IBM Watson Health rolls out pretty good upgrades that we can go live with. IBM Watson Health tends...
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Manager
I have been IBM Watson Health's customer for a long time, so I can navigate their services pretty...
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Manager
IBM Watson Health doesn’t keep all their promises, but they have gotten close. They tend to just not...
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Manager
IBM Watson Health doesn’t move very quickly. We have managed to find ways to integrate, but Merge...
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Manager
The core structure of Merge PACS is pretty good. The upgrades are usually well done. The product has...
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Manager
If something is broken in Merge PACS, we might have to pay thousands of dollars to get it fixed....
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Manager
The vendor has been pretty good lately with support, but they are not responsive to customer...
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Analyst/Coordinator
We probably wouldn’t buy Merge PACS again. Hopefully, IBM Watson Health will be better in 12 months...
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Analyst/Coordinator
The vendor’s teams are siloed. We have another team, and that team sometimes doesn't talk to the...
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Analyst/Coordinator
The functionality of the PACS gives us a big jump over our old PACS that was basic. Merge PACS has a...
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Manager
I like the versatility and flexibility of Merge PACS. We can adapt it to our internal needs....
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Manager
The project management could be improved on the radiology side. On the cardiology side, IBM does a...
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Manager
When IBM is looking at product design, they need to incorporate their current client base and see...
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Analyst/Coordinator
IBM Watson Health was not very flexible during COVID-19. They raised their support rates during that...
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Analyst/Coordinator
IBM Watson Health's support is really bad, and they are not proactive at all. There are monitoring...
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Analyst/Coordinator
We are unhappy with the upgrade paths that IBM Watson Health offers us. We are going through an...
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Analyst/Coordinator
The infrastructure that IBM Watson Health provides with Merge PACS is not very flexible. Everyone...
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Manager
We have been trying to upgrade the product for a long time. I think the vendor has dropped the ball...
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Manager
The vendor's ongoing training is very poor. I would have preferred to have a different trainer. I...
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Manager
The system has been fine over the years. It isn't outrageously expensive. It is hard to say whether...
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Manager
The vendor's phone and web support have been good. I have been happy with IBM Watson Health. There...
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Manager
The system upgrade has been our one issue. We didn't realize that the vendor wasn't going to migrate...
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Manager
Some of the information doesn’t always cross over into our EMR correctly. The product chooses a...
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Manager
In the many years that we have had the system, it has been okay. But recently, we have been really...
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Manager
As far as I know, the product is part of our long-term plans. I don't have anything else to compare...
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Manager
I don't have many regrets about having the system, but the radiologists have complained that it is a...
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COO
IBM Watson Health seems to be in a good spot right now. I think working remotely and taking the time...
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Manager
We are happy with Merge PACS. Merge does a great job in their market space. We are pleased with the...
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Manager
Since the last upgrade, I have noticed that some images are a little bit blurry. We have addressed...
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Manager
IBM Watson Health does a good job of telling us what they can and can’t do. However, the things they...
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CEO/President
The product is technology, so overall, the product has been very good. Just like any other software,...
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CEO/President
Regarding COVID-19, we haven't needed the vendor's assistance. Every vendor has hiccups, but IBM...
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CEO/President
We are constantly looking at the value for what we spend. This product is by far not the least...
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CEO/President
We align ourselves with the best products for our organization. Everyone has a different culture in...
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CEO/President
Right now, the product continues to meet our needs. Historically, doctors don't tend to look for...
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CEO/President
The vendor keeps every promise they are able to keep. They will tell us where they want to be in...
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CEO/President
With us, the vendor is not a penny pincher. I don't want to give the impression that we haven't ever...
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CEO/President
The vendor is very specific in their commitments to us. There are specific goals with tangible and...
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Manager
Merge is a large company with funding behind it. They do not treat us poorly, but we don’t receive...
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Director
What I really like about the Merge products is the interoperability between them all. Starting with...
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Director
One thing that I have liked is the vendor's support. We have gotten to the point where we feel...
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Director
If something happens with the system, the vendor works to get us a fix for it. I haven’t heard any...
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Manager
We have been with the vendor for so long that they are willing to negotiate the pricing. If we take...
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Manager
The vendor outsources their support to India at night. That is when getting support becomes very...
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Manager
I can see what is coming over the next 12 months. With AI and all the new upgrades for the products,...
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Manager
Early last year, IBM Watson Health had a conference that wasn't a typical conference where a vendor...
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Manager
IBM Watson Health helped us understand getting into the cloud. IBM Watson Health will house the...
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Manager
Sometimes IBM Watson Health is slow to get back to us, and the loop isn't always closed unless we...
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Manager
When we have a question, the vendor is quick to get back to us. We appreciate that. The support...
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Manager
Merge PACS has been good and is stable. We don't have any issues that cause us a lot of concern. The...
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Analyst/Coordinator
I am not sure whether the product is part of our long-term plans. Our radiologist reading group...
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Manager
There are some core subsets of PACS functionality that aren't included, and I really wish the vendor...
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Manager
My only real beef with the vendor has been around the upgrade that we have been working on for a...
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Manager
The vendor's support group is probably the best that I work with. I have been working with the...
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Analyst/Coordinator
We are not enamored with Merge PACS; it is an okay product. The migration was a bumpy road, but we...
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Analyst/Coordinator
We route a lot of studies around and send them to different destinations, and I don’t get why we...
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Analyst/Coordinator
We have had a technical issue that I have been working with the vendor for months now trying to get...
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Manager
There is always some type of glitch happening with every version. Some issues aren't present for a...
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Manager
We have had times where the server has run out of space, so we have had to go out and purchase more...
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Manager
Merge PACS is a fine product and is very user friendly. It is very configurable for end users'...
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Manager
The vendor's service people are pretty much reactive. There isn't really a lot they can do...
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Manager
There is always room for innovation with artificial intelligence. AI changes on a daily basis. IBM...
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Manager
We don't have anybody come to visit us. We have a PACS administrator, and that person communicates...
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Director
We have an excellent working relationship with IBM Watson Health. We have a long-standing...
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Director
Merge PACS' ability to be configured is good. We have one vendor with many products that all work...
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CIO
After the acquisition, the vendor lost some talent, and things got quite bumpy, but Merge PACS has...
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CIO
Both our radiologists and orthopedists are happy with Merge PACS. The vendor's support has...
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Manager
IBM Watson Health is very open to working with us and provides us with some great deals. We have a...
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Director
We always had a really strong relationship with Merge, and when IBM Watson Health took over, there...
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Director
The support has been quicker, and the newer team members seem to be getting up to speed. We have a...
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CIO
Merge PACS seems to be more stabilized, so we hope to see IBM Watson Health focus on more of the new...
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CIO
I am still not sure what IBM Watson Health is doing with AI. They have a team that seems to be...
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Manager
Merge PACS has been more stable since IBM Watson Health took over. I think some would say IBM Watson...
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Manager
We had a bit of a glitch with our last implementation, and I think it was caused by a lack of...
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Manager
We have a dedicated account manager, and we also work with the same core people on the support side....
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Manager
We have a standard service contract that is pretty inclusive. We don't see a lot of additional...
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Manager
There is not ongoing training unless we purchase an upgrade or attend the webinar the vendor hosts...
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Manager
We have a few challenges with the current version of the product. We are waiting for a patch. We...
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Manager
We have some workarounds to fill a few gaps, but the current functionality is meeting our needs for...
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Manager
During the COVID-19 crisis, things have been business as usual with the product. The support for...
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CIO
Since IBM took over Merge, dealing with the company is like dealing with the government. The process...
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CIO
Getting people in place who actually know what they are talking about takes a couple of years. But...
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CIO
Merge listens to what we have to say, but then they come up with new releases that no radiologist in...
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CIO
I know a lot of the executives at Merge. I usually never have to escalate that far unless there is a...
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CIO
Merge is constantly racking up the charges because, unfortunately, that is their business model.
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CIO
We like to have things on premises so that we can have control over them. The cloud model is a...
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CIO
Switching PACS vendors is an arduous process that we don't take lightly. There are times when we...
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CIO
We are in the process of doing an upgrade. There is significant capital associated with that, but...
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CIO
The system is part of our long-term plans, but plans can change very quickly. As long as our...
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CIO
The initial training was great, but that was back before the product was owned by IBM Watson Health....
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CIO
If we took mammography out of the equation, I would rate the product higher, but because of...
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CIO
The ease of use could be higher or lower based on how the system is implemented. The system is so...
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CIO
The executive involvement depends on how far up the food chain is considered the executive level....
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CIO
I really feel like Merge could revamp the system. Other products on the market are more updated and...
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Manager
Merge PACS works really well. The whole picture works for me. IBM Watson Health's service is very...
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Manager
I would really like to see IBM Watson Health be able to do what Hologic does. I don't know whether...
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Manager
I would probably say the vendor keeps 85% of their promises. The world is a gray place in terms of...
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Manager
Since IBM Watson Health has taken over, they have started charging for every little instance, and...
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Manager
The vendor is making the ease of use for the PACS more complex for end users. They are making the...
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Manager
The real issue is that the vendor needs to fully integrate the system with their worklist product...
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Manager
When we need training, the training is fine. But there is always something that breaks or doesn't...
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Manager
The vendor's support teams know what we are talking about when we call. With some vendors, we reach...
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Analyst/Coordinator
IBM Watson Health doesn’t avoid charging for every little thing. It is just the add-ons that we ask...
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Analyst/Coordinator
IBM Watson Health does a good job with their service contract. If we have a service contract, all of...
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Analyst/Coordinator
I like that everything is under one roof with Merge PACS, including voice recognition and reporting....
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Manager
If something is rejected, I can find out why. The PACS is my second favorite solution. Overall, the...
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Manager
We have gotten to a point where Merge PACS is pretty reliable. The quality of the support has...
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Manager
On the technology side, I would like to see IBM use more modern and mobile platforms in order to...
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