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CADD-Solis (PCA) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The users are very happy with the CADD-Solis pumps, so we are not going anywhere with them. In fact,...
When we had battery issues with the CADD-Solis, ICU Medical sent us new batteries. That was very...
We’re happy with ICU Medical. They have an online portal system, and they typically get back to me...
Pump interoperability was on the horizon for the CADD-Solis pumps, but the vendor hasn’t engaged...
I think ICU Medical could have more robust self-guided videos and training modules available. In the...
The partnership with ICU Medical has actually been pretty good. They've truly consolidated under the...
The CADD-Solis's strength is ease of use. It has very limited interfaces for nurses to change...
In this day and age, the capability to interface with EHRs is the number-one ask from every...
I don’t know whether there is a ton of innovation out there for the CADD-Solis pump, but the...
Since the acquisition of Smiths Medical, we have had no product representative, and no one responds...
ICU Medical is available to help triage issues and run diagnostics on the pumps. I can run a log...
The CADD-Solis pumps are doing well for where they are. The plan is to keep them and hopefully get...
We're waiting for the new ICU Medical to work through some of the issues and wish-list items. ICU...
We've been waiting for a syringe pump from ICU Medical for years. The fact that the PCA pump isn't...
I feel like we don't use the PCA pumps very often anymore, but the nurses like them. We definitely...
ICU Medical's pumps are just stuck where they are. I've had questions about furthering things, but...
For what we use the CADD-Solis for, it meets our needs just fine. We are coming to the end of the...
The CADD-Solis pumps are reliable. ICU Medical provided what we asked for. I would recommend the...
ICU Medical is very responsive, but they aren't as proactive with their communication. They provide...
We're expanding our CADD-Solis fleet, so we are going to buy new pumps, but the process is much a...
The software for the CADD-Solis is pretty straightforward and easy to use; the nurses haven’t had...
ICU Medical was relatively helpful and responsive during training. We had some IT people who were...
The pumps that we have are no longer supported by ICU Medical, so we will be updating our pump fleet....
It sometimes takes ICU Medical's customer support people some time to call us back, so it is a...
We have always liked the CADD-Solis pump. It is a durable piece of equipment. We don’t have a lot of...
When we implemented the CADD-Solis, ICU Medical had clinicians who got on calls with us and went...
The CADD-Solis pump is fine. It is durable, and we haven’t had a lot of issues with it. There is...
I currently like that we are able to get our solutions from a single vendor. That is very helpful in...
There was definitely a decent amount of support for the implementation of the CADD-Solis. ICU...
One of the biggest selling points was that the CADD-Solis would be able to go on our wireless...
We are seeing some problems with the CADD-Solis pump. The design of the pump was originally driven...
I haven't been contacted by the vendor on the CADD-Solis about potential issues, pitfalls, or things...
We have had some difficulties with the CADD-Solis pump. We have had some issues with our end users...
The CADD-Solis pump is wonderful. I haven't had the pump promise to do anything that it hasn't done...
ICU Medical was great at coming in and educating us the first time, and we have not needed them back...
We had some road bumps during the go-live with the CADD-Solis, but the pumps seem to be working...
ICU Medical purchased a fleet of pumps, and they are nearing the end of their lives, leading to some...
ICU Medical was pretty supportive in their recent upgrades for the CADD-Solis pumps. However, we...
The CADD-Solis devices are solid, well-liked, and widely used. In my research on PCA devices, I have...
The CADD-Solis pump is missing integration. It doesn’t integrate at all. I think it has a limited...
What is important to us right now is having accurate and precise documentation. We currently rely on...
The staff members are used to the CADD-Solis pumps, and ICU Medical was pretty good with the training....
There was a notice about a possible issue with the CADD-Solis pumps. It hasn’t caused a major...
Commentary Summary
Comment Type Breakout