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CADD-Solis (PCA) Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

The users are very happy with the CADD-Solis pumps, so we are not going anywhere with them. In fact,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

When we had battery issues with the CADD-Solis, ICU Medical sent us new batteries. That was very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We’re happy with ICU Medical. They have an online portal system, and they typically get back to me...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Pump interoperability was on the horizon for the CADD-Solis pumps, but the vendor hasn’t engaged...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I think ICU Medical could have more robust self-guided videos and training modules available. In the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The partnership with ICU Medical has actually been pretty good. They've truly consolidated under the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

The CADD-Solis's strength is ease of use. It has very limited interfaces for nurses to change...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

In this day and age, the capability to interface with EHRs is the number-one ask from every...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don’t know whether there is a ton of innovation out there for the CADD-Solis pump, but the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Since the acquisition of Smiths Medical, we have had no product representative, and no one responds...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

ICU Medical is available to help triage issues and run diagnostics on the pumps. I can run a log...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The CADD-Solis pumps are doing well for where they are. The plan is to keep them and hopefully get...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

We're waiting for the new ICU Medical to work through some of the issues and wish-list items. ICU...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

We've been waiting for a syringe pump from ICU Medical for years. The fact that the PCA pump isn't...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

I feel like we don't use the PCA pumps very often anymore, but the nurses like them. We definitely...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

ICU Medical's pumps are just stuck where they are. I've had questions about furthering things, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

For what we use the CADD-Solis for, it meets our needs just fine. We are coming to the end of the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The CADD-Solis pumps are reliable. ICU Medical provided what we asked for. I would recommend the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

ICU Medical is very responsive, but they aren't as proactive with their communication. They provide...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We're expanding our CADD-Solis fleet, so we are going to buy new pumps, but the process is much a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The software for the CADD-Solis is pretty straightforward and easy to use; the nurses haven’t had...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

ICU Medical was relatively helpful and responsive during training. We had some IT people who were...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The pumps that we have are no longer supported by ICU Medical, so we will be updating our pump fleet....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

It sometimes takes ICU Medical's customer support people some time to call us back, so it is a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have always liked the CADD-Solis pump. It is a durable piece of equipment. We don’t have a lot of...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

When we implemented the CADD-Solis, ICU Medical had clinicians who got on calls with us and went...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The CADD-Solis pump is fine. It is durable, and we haven’t had a lot of issues with it. There is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I currently like that we are able to get our solutions from a single vendor. That is very helpful in...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There was definitely a decent amount of support for the implementation of the CADD-Solis. ICU...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

One of the biggest selling points was that the CADD-Solis would be able to go on our wireless...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We are seeing some problems with the CADD-Solis pump. The design of the pump was originally driven...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I haven't been contacted by the vendor on the CADD-Solis about potential issues, pitfalls, or things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have had some difficulties with the CADD-Solis pump. We have had some issues with our end users...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The CADD-Solis pump is wonderful. I haven't had the pump promise to do anything that it hasn't done...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

ICU Medical was great at coming in and educating us the first time, and we have not needed them back...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We had some road bumps during the go-live with the CADD-Solis, but the pumps seem to be working...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

ICU Medical purchased a fleet of pumps, and they are nearing the end of their lives, leading to some...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

ICU Medical was pretty supportive in their recent upgrades for the CADD-Solis pumps. However, we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The CADD-Solis devices are solid, well-liked, and widely used. In my research on PCA devices, I have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The CADD-Solis pump is missing integration. It doesn’t integrate at all. I think it has a limited...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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What is important to us right now is having accurate and precise documentation. We currently rely on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The staff members are used to the CADD-Solis pumps, and ICU Medical was pretty good with the training....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

There was a notice about a possible issue with the CADD-Solis pumps. It hasn’t caused a major...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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