ICU Medical: CADD-Solis (PCA) (Smiths Medical)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
The training could be better. Aside from the go-live training, I don't believe ICU Medical has...
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Product
I don't even know if the CADD-Solis has integration functionalities. Nobody has reached out about...
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Culture, Value
I have not had any billing disputes or anything, so I feel like we are being appropriately charged...
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Product
With the CADD-Solis, we are wasting drugs. The product isn't as intuitive as our older pumps. We are...
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Operations
The vendor had a pharmacist that trained me and went through all of the things that I needed to know....
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Product
The vendor hasn’t delivered any new technology, but I don't need any new technology. The product...
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Culture, Product
Several years back, the vendor didn't have a way to connect the product to the Wi-Fi so that there...
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Product
The product is not currently compatible with our new EHR system. We would like to get the pumps to...
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Relationship, Product
The product provides safe and accurate infusions of the medications. We are happy with the product....
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Relationship, Relationship, Operations, Operations, Product, Product
The CADD-Solis has well-laid-out test procedures, and we have no questions about how to support the...
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Product, Product, Value, Value
We just have a lot of real problems with the CADD-Solis pumps. Our problems range from internal hard...
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Product, Product
The CADD-Solis pumps largely go off campus to housing units, and it would not be feasible to...
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Product, Product
At the time we bought the product, it served us well. But now there are greater development,...
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Relationship, Relationship
I never hear from ICU Medical. I don't even know whether I could tell anyone the actual name of the...
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Relationship, Relationship, Product, Product
The CADD-Solis has just been a steady and solid platform for us to use without any real issues.
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Product, Product
There are safety features in the product, like keys. But there are only so many keys, and the pumps...
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Operations, Operations, Product, Product
As far as training material goes, the basic visuals, the expert availability, and so on are...
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Product, Product, Value, Value
The pumps are a bit tedious to scroll through, and the fluid shields on the front of the product get...
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Product, Product
There are a few different types of medication delivery options, such as a bag or a cartridge. The...
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Product
The ICU Medical pumps are simple, and they are workhorses. Our people like them because they almost...
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Relationship
The ICU Medical team could reach out more and make more contact with their customers. We do not have...
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Product
The ability to promote updates from the drug library software across the enterprise and then accept...
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Product
The fact that our providers can send the product home with a patient and have it be effective means...
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Relationship
The transition from Smiths Medical to ICU Medical has been rough. As we have tried to transition to...
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Product
I like that the CADD-Solis pumps are super small and wireless.
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Product
The only downside to the CADD-Solis pumps is that they are wireless, so they have to be charged. The...
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Relationship, Operations
When we had an issue, someone at a high level in the company came down to verify that our pumps were...
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Relationship, Operations, Product
When I did a software upgrade, I was having the hardest time, but the vendor’s software engineer...
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Loyalty, Product
The server stopped running the application a couple of times without warning anybody. We went in and...
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Culture, Relationship
The vendor is a bit more reactive than proactive. For example, there have been a couple of times...
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Loyalty, Product
The security and safety features in the PCA pumps have had advancements. With the v.3 pumps and...
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Relationship
We have had limited but fruitful conversations about the product with the vendor.
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Product, Value
The product has worked directly as advertised. Ever since putting in the product, we have been able...
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Relationship, Product
It is hard to know which number to call at ICU Medical for support. Somebody at our facility read...
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Product
The CADD-Solis is easy for nurses to use because the library matches the standard order. The device...
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Product, Value
Using the CADD-Solis pumps is going well. We have no issues. The pumps are precise and accurate when...
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Loyalty, Product
The product is the best of the epidural options that are out there. It also has some alternative...
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Relationship
Our support person is very responsive when we email and has very helpful information. I really like...
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Loyalty
As we are looking at our pump fleet, we are considering which pump vendor we want to go with for the...
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Relationship, Product
None of the vendors are perfect. We have had some challenges over the years with cybersecurity...
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Operations, Product
The implementation went really quick with the CADD-Solis pump. We are using it for a very limited...
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Product
We really haven't had to replace things or had things break with the CADD-Solis pumps.
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Loyalty
When we switch to Epic's EMR, we will be looking at more EMR integration. In the current state,...
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Product, Value
Other Pumps have had significant recalls and have impacted health systems in a negative way. ICU...
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Relationship
Usually, I can get issues worked out within an email. Very seldom do I have to escalate anything,...
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Loyalty
We would prefer to stick with the CADD-Solis pumps as we look to update because of familiarity. From...
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Product
The more I investigate the CADD-Solis pumps, the more problems I find because we have continuously...
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Loyalty
Our pharmacy and nursing departments both really like the security of the CADD-Solis pumps. When we...
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Operations
I was not the person who developed the libraries; I just kind of inherited them. I have had trouble....
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Product
It sounds like there was a cord shortage. The product is something that plugs in and unplugs, and...
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Relationship
ICU Medical was very responsive and communicative when we upgraded the pumps with some new technology....
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Relationship, Product
The pumps are pretty good, and we do not have any issues with them. We do not do a lot of drug...
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Relationship, Value
We heard from other hospitals that they had incurred possible charges during updates. But ICU...
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Operations
We had a pretty good initial hands-on training with ICU Medical, but there has not been much after...
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Product
The pumps are easy to use. New users seem to be pretty fluent with the pumps even when they have not...
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Product
We tried other items, but the CADD-Solis worked best for us. The system came in absolutely seamlessly....
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Loyalty
Smiths Medical had a recall in the past year with the CADD-Solis devices, and the pumps only work...
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Relationship, Product
With Smiths Medical, I can reach out directly to the pharmacist via email at any time, and they are...
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Product
The CADD-Solis really does most everything. With PCAs, it is hard to know how things are going. So...
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Product
The CADD-Solis pumps are all-in-one products. They do break and fail, but the wireless communication...
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Operations
Other than the initial training from Smiths Medical, we have never had any requests for additional training....
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Relationship, Product
Smiths Medical has been difficult to engage with. It has been difficult to navigate the shortage of...
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Relationship
Smiths Medical’s clinical engineering team does a lot of the support, and they struggle. The vendor...
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Product
There aren't many products on the market that can do all the things the CADD-Solis can do.
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Operations
I have been very dissatisfied with Smiths Medical's implementation and training. We had a pretty...
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Operations, Product
The PCA library in the CADD-Solis is worse than the libraries in the other products I have used. I...
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Product
We haven't been able to maintain the system for the CADD-Solis because we have limited access to the...
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Relationship
Anytime I get the opportunity, I am happy to throw Smiths Medical under the bus. I know that the...
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Product
One of the macro-level challenges is that we don't having a version of the solution that is capable...
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Relationship
Smiths Medical's support team is ineffective at resolving problems. The information we get back just...
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Operations
I am not aware of the vendor telling us about educational opportunities we could take advantage of...
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Relationship, Operations
I have not really felt supported by Smiths Medical, and I do not know whether I necessarily feel...
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Product, Value
Tangible outcomes are really not existent for us because we do not have wireless pumps. We would...
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Loyalty, Value
The CADD-Solis pumps are the safest way for us to administer epidurals, and we can get the epidurals...
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Value
Smiths Medical nickel-and-dimes us for everything. We went through a software upgrade process to the...
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Relationship
To improve our experience with the CADD-Solis, the vendor needs to provide some level of ongoing...
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Product
There have been several times that I have not recommended the CADD-Solis because the CADD-Solis is...
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Loyalty, Product
We have a very small number of CADD-Solis pumps, and I have not heard any complaints. The product...
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Loyalty
I do not feel the communication is strong with Smiths Medical. We had the vendor’s pump for years,...
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Operations
I don’t hold grudges generally, but I do against Smiths Medical. I will never buy their product...
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Product, Value
We may make our EMR interoperable with the CADD-Solis at a future date. Doing that would depend on...
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Loyalty, Product
I would buy the CADD-Solis again if we couldn’t combine our large volume with our PCAs and...
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Operations
When we went live, Smiths Medical had people come out and do hands-on training with the nursing...
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Relationship
The executives were involved in the initial phone calls, but that was it.
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Product
It would be nice if the pump could interface with a pulse oximeter and the epidural so that if the...
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Product
The CADD-Solis is nice because it allows us to do PCAs and epidurals together. The pump is...
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Operations
The product is nice enough to use, but the implementation part with the representatives left a lot...
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Operations, Product
I would like it if Smiths Medical would have a virtual pump for training. That way as we entered the...
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Relationship
Smiths Medical's support has been very good, and the products are functioning pretty well. The...
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Product
Smiths Medical's library is not big enough for everything. The library doesn't have enough entries...
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Operations
The vendor could improve their project implementation documentation. The documentation is very...
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Culture, Relationship, Operations
I am waiting on a quote for new software, and that is taking a while. I am waiting on the agreement...
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Loyalty, Product
Smiths Medical's supplies are not available. We were going to ditch the whole CADD-Solis line, but...
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Operations, Value
We were recently trying to update our pumps. The updates cost a lot of money, and then we found out...
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Relationship
Smiths Medical has no representative person. Nobody has contacted us, and nobody talks to us about...
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Product
The solution has no interoperability. There is no way for the system to work with another system.
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Loyalty
The CADD-Solis is very reliable, and our staff likes it. The product is compact and easy to use....
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Relationship
Smiths Medical needs a more cohesive model. There needs to be someone there who has answers or at...
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Loyalty, Relationship
Smiths Medical is not part of our long-term plans. We may be migrating to another vendor. We are...
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Product
The CADD-Solis pump’s power cords don’t last. We do some mechanical engineering frequently. The pump...
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Product
The product does not communicate with our EMR, and I know that technology is out there to make that...
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Operations
I would like to see an online training module from Smiths Medical because that is how we do most of...
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Operations
The vendor's team was here on-site during the implementation. Prior to going live, we had weekly...
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Relationship
I have never really had to escalate an issue. But if I couldn't speak with an empowered person from...
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Relationship, Operations, Product
The product is good and fairly easy to use. I don't hear anything from the vendor about upgrades or...
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