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CADD-Solis (PCA) Commentary
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Jackson Tate
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User Commentary

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Director

Product

I appreciate that epidurals can come in a cassette with the CADD-Solis pump, which has a very...

Apr 2024
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(0)
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Director

Product

We program the data set to be really clunky. If I get a computer upgrade, I lose everything. We...

Apr 2024
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(0)
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Director

Relationship

When ICU Medical rolled out their new technology pumps, they sent their emails to a nursing...

Apr 2024
||
(0)
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Director

Product

The CADD-Solis pump is meeting expectations. We like the fact that we are able to use unsupported technology....

Apr 2024
||
(0)
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Director

Product

We are still using a CADD-Solis pump. We could make the argument that because we are using an older...

Apr 2024
||
(0)
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Director

Product

The CADD-Solis pump has been great for our L&D nurses because they use it all the time. The...

Apr 2024
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(0)
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Manager

Product

I would love to go wireless with the pumps, and I would love to integrate them, but that is not my...

Mar 2024
||
(0)
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Manager

Value

I don't know what we pay for pumps, but they are worth it.

Mar 2024
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(0)
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Manager

Operations, Product

Transparently, the CADD-Solis pumps are probably a mixed bag. When we send pumps in for repair to...

Feb 2024
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(0)
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Manager

Value

Our biggest rub with the CADD-Solis pumps is that the lines break all the time. We do a lot of...

Feb 2024
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(0)
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VP/Other Executive

Value

The CADD-Solis pumps are expensive.

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

ICU Medical is doing everything they can right now.

Jan 2024
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(0)
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Director

Loyalty, Product

We don't have many issues with the CADD-Solis from a durability perspective. The pumps do what they...

Jan 2024
||
(0)
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Director

Relationship, Product

ICU Medical could improve the phone trees when we are calling in to ICU Medical’s support line. The...

Jan 2024
||
(0)
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Manager

Product

Generally, 99% of the time, the product does exactly what it is supposed to do.

Jan 2024
||
(0)
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Manager

Product

We would like to see ICU Medical provide a single software platform for all of their pumps.

Jan 2024
||
(0)
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Manager

Relationship

The vendor's support team has been very good. We had an urgent need, and they got back to us pretty...

Dec 2023
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(0)
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Manager

Culture, Value

The vendor doesn't charge for every little thing. For example, we needed some firmware updates and...

Dec 2023
||
(0)
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Manager

Product

The CADD-Solis pumps are reaching the end of their lives with us. They are not Wi-Fi connected. So...

Dec 2023
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(0)
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Manager

Relationship, Product

The CADD-Solis model we have is no longer supported and needs a total update internally. The server...

Nov 2023
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(0)
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Manager

Product

Unless somebody is talking directly to our end users, we don't always know whether we are getting...

Oct 2023
||
(0)
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Manager

Product

The product is very serviceable. We start getting nitpicky when we get down to the details, and I...

Oct 2023
||
(0)
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Manager

Relationship, Operations

ICU Medical did a great job at getting us started. The vendor is responsive. If we need additional...

Oct 2023
||
(0)
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Manager

Relationship

ICU Medical seems responsive. I haven't had any issues with getting ahold of anybody or getting...

Oct 2023
||
(0)
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Manager

Operations

The person who did the training for the system was very effective and easy to communicate with.

Sep 2023
||
(0)
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Director

Product

The pumps are pretty easy to use, but we haven't been able to improve our pain management because we...

Aug 2023
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(0)
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Director

Product

I had to sit and push buttons on the pump to come up with what is on the pump currently to support...

Aug 2023
||
(0)
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Manager

Operations

One of the implementations we did could have been better because the vendor was working through a...

Aug 2023
||
(0)
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Manager

Product

We haven't had any issues with the product. And the feedback that I had from nursing when we did...

Aug 2023
||
(0)
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Manager

Relationship, Operations

The vendor has great support websites that are easy to use and that are accessible. We have access...

Aug 2023
||
(0)
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Director

Product

The CADD-Solis pumps are probably the best pumps that we can have. They are the easiest pumps to use...

Jun 2023
||
(0)
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Director

Relationship

I haven't seen anybody from ICU Medical in quite a while. The only time that anybody has ever come...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Product

Nothing is easy with the CADD-Solis pumps. They aren't wireless, so we have to get every pump to...

Jun 2023
||
(0)
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Director

Loyalty, Value

Even though we have had a ton of problems with the CADD-Solis pumps, they are very cost-effective...

Jun 2023
||
(0)
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Director

Loyalty, Value

In order for us to get a newer version of the CADD-Solis software, we have to upgrade and buy things...

Jun 2023
||
(0)
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Director

Relationship, Product

I would absolutely not buy the CADD-Solis pumps again. ICU Medical is very difficult to deal with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

ICU Medical is my least favorite vendor. Some of my biggest challenges are that the support is bad...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Particular devices in the CADD-Solis pumps have to be manually updated and connected to a computer....

Jun 2023
||
(0)
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Manager

Product

The highlights of the CADD-Solis pumps are that they seem very durable, reliable, and secure. For...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

ICU Medical is challenging as a partner. The vendor's products are decent, so I don't think we made...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I am not happy with some of ICU Medical's charges. I don't think I really get charged a lot for the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

I have not had any complaints about the product. ICU Medical is not perfect, but they are good.

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

One opportunity for improvement with the CADD-Solis would be to have WiFi capabilities to upload the...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

ICU Medical hasn't really offered us a lot of ongoing training for the pumps. I don't know whether...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When I had questions for ICU Medical, they were pretty responsive. When we implemented the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our pumps are old, but they work well. We don't get much support from the vendor, but we don't need...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

ICU Medical is not prompt to reply to us when we contact them. By the time they respond, I have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our experience with ICU Medical has been a little rocky. They issued a recall on the tubing. As soon...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like the functionality of the pump. We like that we can control the drug library and can have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When we went live, ICU Medical promised availability if we had concerns or questions, and then they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We did find that the staff really struggled with some of the loading and unloading of the pumps.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The training could be better. Aside from the go-live training, I don't believe ICU Medical has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I don't even know if the CADD-Solis has integration functionalities. Nobody has reached out about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

I have not had any billing disputes or anything, so I feel like we are being appropriately charged...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With the CADD-Solis, we are wasting drugs. The product isn't as intuitive as our older pumps. We are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor had a pharmacist that trained me and went through all of the things that I needed to know....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor hasn’t delivered any new technology, but I don't need any new technology. The product...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Several years back, the vendor didn't have a way to connect the product to the Wi-Fi so that there...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

The product is not currently compatible with our new EHR system. We would like to get the pumps to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product provides safe and accurate infusions of the medications. We are happy with the product....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations, Product, Product

The CADD-Solis has well-laid-out test procedures, and we have no questions about how to support the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Value, Value

We just have a lot of real problems with the CADD-Solis pumps. Our problems range from internal hard...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The CADD-Solis pumps largely go off campus to housing units, and it would not be feasible to...

Apr 2023
||
(0)
 Thank you  Helpful

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CNIO

Product, Product

At the time we bought the product, it served us well. But now there are greater development,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

I never hear from ICU Medical. I don't even know whether I could tell anyone the actual name of the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Product, Product

The CADD-Solis has just been a steady and solid platform for us to use without any real issues.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

There are safety features in the product, like keys. But there are only so many keys, and the pumps...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations, Operations, Product, Product

As far as training material goes, the basic visuals, the expert availability, and so on are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Value, Value

The pumps are a bit tedious to scroll through, and the fluid shields on the front of the product get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

There are a few different types of medication delivery options, such as a bag or a cartridge. The...

Apr 2023
||
(0)
 Thank you  Helpful

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