Plum 360 (LVP) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
We did an implementation with ICU Medical, and it was incredibly smooth. Also, the vendor’s support...
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Relationship, Product
Our success with the Plum 360 pumps cannot be emphasized enough. We are very happy. We wouldn't...
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Operations
We have been using the Plum 360 for a long time. We are very happy with the pumps. When we went to...
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Product
I have worked with other vendors’ pumps in the past, and I do like that those have multiple chambers...
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Relationship, Operations
I have never met anyone from ICU Medical’s team, and neither has my colleague, who has been around...
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Operations
For the implementation of the Plum 360, ICU Medical offered a lot of great on-the-ground support....
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Operations
ICU Medical did a great job of making sure that they had personnel on-site when we were deploying...
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Relationship
We have had numerous challenges trying to work with our technical support team to the point where we...
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Relationship, Product
Proactive service has been a little better for the Plum 360 than ICU Medical's other pumps. For the...
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Loyalty, Value
I feel like I got my money's worth with the Plum 360. We are fully online with the Plum 360, and...
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Relationship, Product
We are finding some unusual things with the Plum 360 that aren't explainable, and we think that...
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Operations
During the implementation of the Plum 360, we always had to ask for things that ICU Medical could...
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Relationship
I can't really think of anything ICU Medical could improve. They are really good. If I have a...
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Loyalty, Product
We love the interoperability of the Plum 360. We have been using it for a while, but we love it. I...
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Relationship
ICU Medical has a regular call with us, and they pull our data about how many alerts are firing, how...
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Product, Value
I don't think there are a lot of add-ons. There were some reporting things we did for the Plum 360,...
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Product
The biggest issue was the supply of the little cassettes for the Plum 360 during COVID, but we have...
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Relationship, Product, Value
ICU Medical has made some really good safety improvements to the library setup in the last couple of...
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Relationship, Product
We would tell other sites that we have been able to do wide, sweeping standardization across the...
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Loyalty, Product
I think the Plum 360 is pretty intuitive, but I cannot say how many times I have had to tell people...
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Relationship, Operations
I have multiple fast ways to contact our representative. ICU Medical reaches out when there is a...
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Operations
With implementations, we have scheduled meetings and pull all the teams in and make sure we are...
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Product
I would rate the integration and interoperability at the top of the scale because the Plum 360 is...
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Loyalty, Relationship
We are really struggling right now with ICU Medical. The relationship continues to deteriorate. The...
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Relationship, Product
The Plum 360 pumps are great when they work. They don’t support multichannel needs as well as other...
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Culture, Relationship
The introduction of the Duo pump was supposed to make everyone happy with the Plum 360 and Duo...
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Operations
ICU Medical does basically nothing for training. We have to do our own. They did the bare minimum in...
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Product
It is nice that these pumps don’t rely on gravity. That is one of the things that the vendor touts...
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Loyalty, Product
I would not have bought the Plum 360 if I had a choice. ICU Medical is not selling it anymore now...
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Product
The nurses like everything that they can do with the Plum 360. That is good. The Plum 360 has been...
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Relationship, Operations
I would like to see ICU Medical provide follow-up calls for help. Once someone is live with the Plum...
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Operations
I would tell others looking at the Plum 360 that the training is hard and long, but it is very...
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Operations
The training for the Plum 360 is just time-consuming and difficult. We can't do some of the stuff...
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Loyalty, Product
There haven’t been any complaints about how much the Plum 360 costs. We don't have any problems with...
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Operations
ICU Medical did a lot to get us going on the Plum 360. They were very good at the training portion...
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Product
We have been able to integrate the Plum 360 pumps with our EHR, but there are limitations that might...
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Operations
During the integration, there were a lot of questions that we had with different workflows and...
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Relationship
Sometimes when we ask the day-to-day support team a question, we don't get the right answer, and...
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Loyalty, Product
We love that there is an option for the integration of the Plum 360 pumps with the EHR, and there...
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Operations
The vendor somewhat keeps their promises. The situation is very muddy. With our integration project,...
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Loyalty, Relationship
The software we chose for the Plum 360 pumps allows us functionality. We actually don't even want to...
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Relationship, Operations, Product
ICU Medical has tip sheets and robust video vignettes for using the Plum 360 pumps. If we are having...
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Loyalty, Product
ICU Medical has already launched the Plum Duo, which has a touchscreen, color, notifications, and...
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Relationship
I meet with ICU Medical several times a year and have candid conversations about what we are working...
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Value
With inflation and rising costs, ICU Medical has been in line with other manufacturers. I haven't...
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Relationship, Product
ICU Medical is very supportive of our integration goals with several other vendors. We have a really...
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Operations
Ongoing training for the Plum 360 pumps is almost always driven by us. ICU Medical often wants to do...
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Relationship
ICU Medical has put a customer service process in place that is a bit frustrating. Instead of...
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Product
ICU Medical has some legacy products that are redundant. I would love to see them sunset those...
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Loyalty
We are looking at our options for replacing the Plum 360 pumps. Having one system is a major...
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Relationship
ICU Medical has a pretty quick turnaround with support, and I have a direct contact person with them...
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Relationship, Product
ICU Medical’s appetite to be a true partner is important, and they have actually sent clinical folks...
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Operations, Product
ICU Medical's upgrades are good. Their upgrade staff is good.
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Relationship, Product
I have been told by ICU Medical that there are some enhancements and updates coming, but we haven't...
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Relationship
ICU Medical doesn't have much support. The people I worked with at ICU Medical for the...
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Operations, Product, Value
Some integration issues came up with the Plum 360. The integration wasn’t seamless, and there were...
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Product
The rounding is done differently on the ICU Medical side versus our EHR vendor’s side, and there is...
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Relationship
When we request enhancements from ICU Medical, the amount of time it takes to fulfill those requests...
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Relationship, Operations
In terms of ongoing phone and web support, ICU Medical does pretty well with responding quickly....
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Product
The Plum 360 just doesn't have some of the functionalities we need to help streamline things for...
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Product, Value
We recently went to an integration with our EMR, and I do like that. It saves a lot of time,...
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Product
We upgraded the Plum 360 last year, and ICU Medical MedNet was upgraded. We didn't have to do...
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Product
I rate the ease of use for the Plum 360 a few points down from the top score because I now know the...
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Relationship
If we have any sort of question or anything, I shoot the vendor an email and probably get a response...
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Relationship, Product
I can communicate with high-up people from ICU Medical. We have a vendor executive relationship. We...
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Product
I have the outcomes from the bidirectional integration with the Plum 360 pumps. We changed the way...
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Loyalty
The Plum 360 pump was part of our long-term plans until it got replaced by the Plum Duo. We have had...
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Product
The Plum 360 is a phenomenal pump. From an integrated perspective, it has allowed us to use...
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Relationship, Product
We have done a lot with this platform, and ICU Medical has taken the learnings that we have gotten...
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Relationship
We buy consumables from ICU Medical and are contracted with them for pump repair, so they help with...
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Loyalty
I’m excited for the next generation of the Plum 360. ICU Medical has released a new pump, and I have...
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Product
The Plum 360 is reliable and easy to use. From a maintenance standpoint, it is pretty...
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Culture
I don't like that the Plum 360 pumps are single channel. That is a problem. ICU Medical was trying...
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Loyalty, Product
The Plum 360 pumps have been recalled, but I like their recall history. We would stay with ICU...
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Product
I would love for us to be able to use epidurals and PCAs on the Plum 360 pumps, but they just don't...
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Relationship, Product
We have had some issues with the Plum 360 pumps needing frequent repairs, but ICU Medical has been...
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Product
The Plum 360 pumps are easier to use for the nurses than our previous pumps. They don't have to...
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Product
The only thing some people struggle with on the Plum 360 pumps is getting the air bubble correct in...
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Product
We have been fortunate with ICU Medical because we have maintained our supply chain during the...
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Product
If someone was looking into the Plum 360 pump, I would tell them not to get it. I have been in...
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Product
The tubing priming for the Plum 360 pump leaves things to be desired. I like the channel features,...
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Relationship, Operations
When we were going live with the Plum 360 pump, I felt like a lot of the things that we had...
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Product
The Plum 360 pump takes a lot of keystrokes through a lot of libraries to get to anywhere that we...
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Product
Overall, the Plum 360 pump has a learning curve. I am not a huge fan of the pump to be very honest....
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