Plum 360 (LVP) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
After their recall, ICU Medical sent someone to us who had never been trained, so they actually made...
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Relationship
It takes ICU Medical forever to fix things, and when we finally got someone to work with us, they...
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Operations
ICU Medical’s training is like a roofing company whose warranty is up when they drive away.
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Culture, Value
ICU Medical charges for everything they can get away with. They want us to pay for pumps that I have...
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Relationship
ICU Medical had some IT staff members who bent over backward to work with us and get things taken...
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Relationship, Operations, Product
It took us a while to get updates for the Plum 360 pumps because ICU Medical couldn't remember how...
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Relationship, Product
ICU Medical had recalls due to battery issues, so I would think long and hard before taking on...
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Product
The Plum 360 pumps are easy to set up, and maintaining the library is simple. We went live with two...
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Relationship
I have a contact at ICU Medical, so I can just text or email them if I have any issues.
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Product
ICU Medical could use AI for training. The pumps could also be trained to look for things like...
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Relationship
For the most part, ICU Medical has been supportive of us when we have had issues. If I pick up the...
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Operations
ICU Medical is pretty good at training, but there are a couple of things that they could do better....
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Relationship
At one point, ICU Medical's people were helping us deliver pumps, so their involvement was very...
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Value
ICU Medical spends a lot of money on batteries and shipments; there is no nickel-and-diming. When we...
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Product
The battery life on the Plum 360 pumps is terrible. ICU Medical has been very supportive. When they...
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Operations, Product
I have used the Plum 360 pumps for many years, and they have always been easy to use and navigate....
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Value
ICU Medical charges us more than we are comfortable with for parts.
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Product, Value
Once the nurses got used to the pumps and the fact that they had to have multiple pumps for multiple...
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Relationship
Given the competitive market, I would shop for a different system, but I don’t think I would find...
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Product
We are not impressed with the batteries. It is a fight on both sides. We have to get the nurses to...
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Product
We compare the Plum 360 to a multichannel pump product we had before, and that comparison is a bit...
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Relationship, Operations
We purchased full support in the go-live process for the Plum 360 pump, and we were extremely...
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Loyalty
We plan to keep the solution for the next several years. In terms of what ICU Medical offers and...
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Product
From a pharmacy perspective, I would buy the Plum 360 again. Compared to its competitors, the Plum...
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Relationship
ICU Medical could improve their support by providing a quicker response time on some of the tickets...
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Value
We have had the Plum 360 pumps for so long, and the safety software fees that we experience annually...
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Product
The end users don't like the Plum 360 pumps. We have to hit the number one three times to get a C....
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Loyalty
Our Plum 360 pumps are old, so we are looking to upgrade them. We want to go live with automatic...
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Product
The Plum 360 pumps have regular push buttons, and those make the pumps very click heavy. Users are...
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Relationship, Product
We had depleted battery problems with the Plum 360 pumps, but we had to figure the problem out...
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Loyalty
We never achieved the integration we had planned or expected with the Plum 360 pumps. That is one of...
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Operations
The go-live process for the Plum 360 pumps was hectic because we unexpectedly had to replace many...
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Relationship, Product
New technology is where ICU Medical falls short a bit with the communication part of things; we...
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Operations
I feel like ICU Medical’s training on how to build the drug library was really good. I'm not the...
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Loyalty
We have had conversations about integration, but we would have to get a third-party vendor. We are...
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Loyalty
We talked to all the different vendors and had them demonstrate their pumps for us. We were just...
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Product
ICU Medical got their ticketing system, and I don't know how long they have had it, but I just...
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Value
We are getting our money's worth with the Plum 360. The pumps are preventing errors. I have heard...
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Loyalty
We moved away from our last pump vendor because there were major complaints about them. The pumps...
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Relationship
We just did a service pack with ICU Medical, and they were pretty quick about things and were fairly...
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Relationship
ICU Medical has zero presence, and they are very difficult to figure out how to talk to....
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Product
It is easy enough to use the Plum 360, but because the whole point of a smart pump like the Plum 360...
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Relationship, Product
ICU Medical has never contacted me about EMR integration or what they have as a solution. There is...
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Loyalty, Product
The biggest feature that I'm looking for in the Plum 360 is the accessibility of the drug library....
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Product, Value
Our overall drug library compliance has been high since we implemented the Plum 360. We do pretty...
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Operations
We have had pretty good luck with the Plum 360 pumps. The initial training on how to use the Plum...
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Relationship, Operations
ICU Medical usually has a very responsive team. We have a good working relationship with our...
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Relationship
The only hiccup we have had in the past few years with the Plum 360 pumps is that part of our...
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Product
The Plum 360 pump is very easy to use. The build for CCDs, in order to allow each department to have...
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Product
We like the care sets or the care teams. We have up to 40 different care sets that we can build in...
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Loyalty
The Plum 360 is very durable, and the pumps have lasted. However, we did have an issue with the...
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Product
The Plum 360 pumps seem to be meeting our needs. I haven't heard any complaints about them. The Plum...
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Product
We have integrated across multiple units, so there is flexibility and adaptability. ICU Medical...
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Product
The Plum 360 product’s integration with the EMR could be more seamless. Everything works together,...
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Loyalty, Value
The Plum 360 pumps are more than likely part of our long-term plans. As far as I know, there haven’t...
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Operations
The last Plum 360 upgrade was invisible to us because it wasn't so much of a complete free haul but...
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Operations
ICU Medical does a great job with initial training. Their follow-up training is available, but we...
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Loyalty, Product
With our old version of the Plum 360 pump, the motherboard could only accept a limited number of...
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Loyalty, Product
One determining factor in whether I would buy the Plum 360 pump again comes down to EHR integration....
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Product, Value
The Plum 360 pump has been easy to utilize. The smart pump libraries have been fairly easy to manage...
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Relationship, Product
ICU Medical had some issues when they converted the syringe pump to the way the Plum 360 pump was...
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Loyalty, Product, Value
For the Plum 360 pumps, I would look at a 10-year lifespan for actual replacement, and mainly...
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Product, Value
The Plum 360 pump meets all of our needs. The Plum 360 pump has evolved, been modified, and improved...
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Relationship, Product
If I need a service ticket for something pharmacy related, ICU Medical is very responsive, but I...
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Loyalty, Product
There are still some questions on the Plum 360 pump in terms of automatic integration. We need a...
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Product
In my role, I don't use the Plum 360 pump in terms of programming them and such. I do a lot of...
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Value
ICU Medical has been great to work with. ICU Medical has to make their money. However, in the...
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Relationship, Operations
I haven't heard from ICU Medical since we went through our initial training. The only time we call...
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Product
The Plum 360 pumps have worked well since we got them. I like the ease of use. It is really easy to...
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Operations
ICU Medical hasn't come back and done any ongoing training. I would like them to offer ongoing...
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Product, Value
The Plum 360 pump is really easy to use, but now that I have been out and used other pumps, I think...
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Relationship
ICU Medical may think that they have kept all their promises, but that is debatable. I would...
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Operations
The biggest challenge with the implementation services was the vendor not giving us enough time. ICU...
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Product, Value
The pumps haven't been dropped as much as we thought they would be, but sometimes we have to keep...
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Loyalty
When we evaluated pumps years ago, another vendor was neck and neck with ICU Medical. ICU Medical...
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Loyalty
The Plum 360 pumps are a lot heavier than the Baxter pumps, and that weight can sometimes wear on...
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Product
I'm not very happy with the performance of the Plum 360 pumps. Originally I was, but now the...
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