Plum Duo/Solo Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
The Plum Duo is pretty easy to use. It works. We get our money's worth.
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Relationship
Some of our challenges with the Plum Duo were our own in that we hadn't had smart pumps before. I...
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Product
Initially, we had a lot of challenges trying to figure out the alarms for the Plum Duo. ICU Medical...
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Operations, Product
I wish ICU Medical could figure out how to make the pump lighter. It is very heavy. The vendor needs...
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Loyalty, Product
The biggest strength of the Plum Duo is the mode of infusion. The pump isn't a gravity pump. From a...
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Loyalty, Product
From a biomed perspective, ICU Medical could improve the Plum Duo by having better optics in all the...
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Loyalty
The downside of moving to ICU Medical's pump was that we have three platforms instead of two. We had...
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Product
The Plum Duo meets our needs. We haven't implemented integration, but the Plum Duo will support us.
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Loyalty
We looked at our decision of which pumps to use from a total cost perspective, including the...
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Operations
We have struggled with our implementation. ICU Medical has a few key features that are still waiting...
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Product
The Plum Duo is intuitive to use, and the touch screen is great. It is really nice that LifeShield...
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Culture, Relationship, Value
Our working relationship with ICU Medical has been really great. They have been very responsive to...
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Product
We had already gone through all the steps with the Plum 360, and there were so many similarities...
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Product
The Plum Duo utilizes cassette technology so that the user does not have to rely on their technique...
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Product
We are utilizing the reporting and analytics from LifeShield. There are lots of options for looking...
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Product
If another site happens to be transitioning from a gravimetric pump to the Plum 360 or the Plum Duo,...
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Product
We have been happy with the cassette technology in the Plum Duo. The Plum Duo almost acts like four...
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Product
Something that I do really like about the Plum Duo is that it breaks reporting down for avoidable...
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Loyalty
We had originally made our decision to go with the Plum 360, and one particular facility refused to...
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Relationship
I appreciated how accessible our point of contact was. They gave me their number, and they rounded...
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Loyalty, Product
This isn't really in ICU Medical’s hands, but the Plum Duo is still not FDA approved for us to use...
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Product
The Plum Duo pumps have an alarm system on them, so there is an alarm that goes off. One of the...
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Operations
We did training for all staff before the pump rollout, and that helped us. We also did superuser...
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Operations
ICU Medical did education before rolling the Plum Duo out, and then after we rolled the pumps out,...
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Loyalty, Product
The Plum Duo does support integration, but we don’t have integration yet. Our organization wants to...
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Product
There have been very minor things with the Plum Duo, like the touch screen would freeze or the pumps...
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Product
Everything has been really good with the Plum Duo. It is successful and easier to use than our old...
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Loyalty, Relationship
The Plum Duo has been an overall success for us thus far. We look forward to launching it at more...
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Loyalty
We ended up going with the Plum Duo because a couple of the other vendors' systems were not...
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Operations
ICU Medical was really great in terms of what they offered us and in terms of meetings. They set the...
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Loyalty, Operations, Product
The product's tubing could use some improvement. One of the big pushes for us in going with the...
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Loyalty
One reason we went with the Plum Duo was the touch technology. I think we were thinking in terms of...
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Operations
What stood out to me about the implementation was how organized the vendor was in transitioning us...
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Product
With the Plum Duo, we were hoping to achieve some patient safety goals, like just the accuracy of...
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Loyalty
I think I will be fully satisfied with the Plum Duo in the future. The pump integration hasn’t been...
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Product
The key strengths of the Plum Duo are that the pumps are not gravity based and that the infusion...
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Product
With the Plum Duo, the customer should make sure that their IT team understands the WiFi...
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Product
One outcome of using the Plum Duo was to be able to bring the pump integration into the...
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Loyalty
We did an RFP process and looked at multiple vendors. I brought the vendors on-site and really let...
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Operations
With the Plum Duo, the clinical team did a really good job of bringing us on board. We had a really...
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Loyalty
The Plum Duo is absolutely part of our long-term plans. The nurses and I are pretty satisfied with...
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Loyalty, Product
The Plum Duo is very user-friendly. It is state-of-the-art, and so is the cassette-driven...
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Relationship, Operations
I had a really good relationship with the team from ICU Medical; they were excellent. ICU Medical's...
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Operations
ICU Medical's implementation services and training were great. Also, ICU Medical always gets back to...
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Product
I am 100% likely to recommend the Plum Duo to a peer or a friend. The nurses love the pump....
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Product
From the Plum Duo, we expected much safer intravenous infusions, easier-to-collect data, and faster...
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Loyalty, Product
There was one issue that we discovered on the go-live, and ICU Medical has a software update that is...
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