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Plum Duo/Solo Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Operations

ICU Medical was very organized in their rollout. They took the time to truly understand our hospital...

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Jan 2026

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Manager

Operations

ICU Medical’s trainers are bedside nurses, and that made a clear difference in our training. They...

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Jan 2026

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Manager

Loyalty, Product

To my knowledge, the ICU Medical pump is the only option that meets our needs and is among the...

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Jan 2026

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Manager

Product

The most complicated aspect of the Plum Duo/Solo pumps we use today is the need for a special...

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Jan 2026

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Manager

Operations, Product

With the Plum Duo, the vendor did everything regarding training. We had training days, and the...

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Dec 2025

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Manager

Loyalty, Product

With all the Plum Duo's features and ICU Medical’s ongoing leadership in integration and innovation...

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Dec 2025

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Manager

Loyalty, Product

ICU Medical just got FDA approval for integration, so we are working on the integration project. The...

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Dec 2025

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Manager

Product

Pumps really need to behave differently based on how they are programmed. A pump knows whether it is...

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Dec 2025

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Manager

Product

There are three not-well-known secrets about the Plum Duo that folks don't take full advantage of....

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Dec 2025

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Manager

Product

LifeShield is a safety software behind the Plum Duo, and there is so much coolness in LifeShield....

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Dec 2025

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Manager

Loyalty, Product

Someday, I think pumps will be able to apply different rules from a safety perspective, but the...

Unrated
Dec 2025

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Manager

Product

I don't know that a lot of hospitals take advantage of syringes on the secondary line, but that has...

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Dec 2025

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Manager

Product

Our biomed team is a little happy that the planned maintenance process is not every year; it is now...

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Dec 2025

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Manager

Relationship

From a support level, there has never not been a top score from ICU Medical. They were here on-site...

Unrated
Dec 2025

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Manager

Product

Aerogen syringes are made specifically for respiratory care and are for inhaled medications, like...

Unrated
Dec 2025

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Manager

Loyalty

My satisfaction with the Plum Duo will probably be off the scale next year because we will hopefully...

Unrated
Dec 2025

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Manager

Product

We are Plum Duo believers. Accurate guaranteed delivery so that we don't have to worry about a...

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Dec 2025

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Manager

Loyalty, Product

ICU Medical has kept more promises than anyone else. We are very happy, and I know their road map,...

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Dec 2025

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Manager

Product

Many things are important when it comes to infusion pumps, including whether we can pump things...

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Dec 2025

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Manager

Product

When we are in a drug shortage situation, it is much easier for our pharmacy to use rapid compound...

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Dec 2025

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Manager

Loyalty, Product

The goal is that because of how the Plum Duo is built, the physical devices will not need to be...

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Dec 2025

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Manager

Loyalty, Product

From a functionality perspective, we want to know how to change or bring better functionality to...

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Dec 2025

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Manager

Loyalty

Our Medfusion pumps were just upgraded recently to syringe pumps for certain areas, but because of...

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Dec 2025

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Manager

Relationship, Product

The nice thing about the Plum Duo pumps is that I can pull the logs from them, zip up those logs,...

Unrated
Dec 2025

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CNO

Value

The Plum Duo is pretty easy to use. It works. We get our money's worth.

Unrated
Oct 2025

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CNO

Relationship

Some of our challenges with the Plum Duo were our own in that we hadn't had smart pumps before. I...

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Oct 2025

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CNO

Product

Initially, we had a lot of challenges trying to figure out the alarms for the Plum Duo. ICU Medical...

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Oct 2025

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CNO

Operations, Product

I wish ICU Medical could figure out how to make the pump lighter. It is very heavy. The vendor needs...

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Oct 2025

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CNO

Loyalty, Product

The biggest strength of the Plum Duo is the mode of infusion. The pump isn't a gravity pump. From a...

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Oct 2025

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CNO

Loyalty, Product

From a biomed perspective, ICU Medical could improve the Plum Duo by having better optics in all the...

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Oct 2025

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Director

Loyalty

The downside of moving to ICU Medical's pump was that we have three platforms instead of two. We had...

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Oct 2025

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Director

Product

The Plum Duo meets our needs. We haven't implemented integration, but the Plum Duo will support us.

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Oct 2025

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Director

Loyalty

We looked at our decision of which pumps to use from a total cost perspective, including the...

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Oct 2025

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