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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've had a lot of discussions about ICU Medical’s training. They've been very receptive. I just...
With ICU Medical, what else could we possibly do with things like AI? There's probably going to be...
We got the Plum Duo. I know ICU Medical has a single pump, but the Plum Duo is a little heavy....
Switching from a nonintegrated pump to an integrated pump is going to be a bit of a steeper hill to...
Is there a way that the pump could let someone know if it's not infusing? I think about things like...
I would definitely recommend ICU Medical. We had our own circus, but we got through it, and we're...
With ICU Medical, it took a while for us to understand each other, our expectations, how to close...
The strength of the system is being able to have a smart pump that we can integrate for sure,...
A bidirectional interface is available with the Plum Duo but not yet with the CADD-Solis or the...
ICU Medical was very organized in their rollout. They took the time to truly understand our hospital...
ICU Medical’s trainers are bedside nurses, and that made a clear difference in our training. They...
To my knowledge, the ICU Medical pump is the only option that meets our needs and is among the...
The most complicated aspect of the Plum Duo/Solo pumps we use today is the need for a special...
With the Plum Duo, the vendor did everything regarding training. We had training days, and the...
With all the Plum Duo's features and ICU Medical’s ongoing leadership in integration and innovation...
ICU Medical just got FDA approval for integration, so we are working on the integration project. The...
Pumps really need to behave differently based on how they are programmed. A pump knows whether it is...
There are three not-well-known secrets about the Plum Duo that folks don't take full advantage of....
LifeShield is a safety software behind the Plum Duo, and there is so much coolness in LifeShield....
Someday, I think pumps will be able to apply different rules from a safety perspective, but the...
I don't know that a lot of hospitals take advantage of syringes on the secondary line, but that has...
Our biomed team is a little happy that the planned maintenance process is not every year; it is now...
From a support level, there has never not been a top score from ICU Medical. They were here on-site...
Aerogen syringes are made specifically for respiratory care and are for inhaled medications, like...
My satisfaction with the Plum Duo will probably be off the scale next year because we will hopefully...
We are Plum Duo believers. Accurate guaranteed delivery so that we don't have to worry about a...
ICU Medical has kept more promises than anyone else. We are very happy, and I know their road map,...
Many things are important when it comes to infusion pumps, including whether we can pump things...
When we are in a drug shortage situation, it is much easier for our pharmacy to use rapid compound...
The goal is that because of how the Plum Duo is built, the physical devices will not need to be...
From a functionality perspective, we want to know how to change or bring better functionality to...
Our Medfusion pumps were just upgraded recently to syringe pumps for certain areas, but because of...
The nice thing about the Plum Duo pumps is that I can pull the logs from them, zip up those logs,...
Commentary Summary
Comment Type Breakout