IKS Health Outsourced Coding Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
IKS Health is dedicated to actually partnering with those they are serving and solving problems. The...
Login or Create an Account to see details.
Relationship
One of the firm's strengths is timeliness with giving feedback. So anytime we see a quality concern,...
Login or Create an Account to see details.
Relationship, Value
The cost of the system's offshore coding is fantastic. It has helped us bridge budget concerns among...
Login or Create an Account to see details.
Relationship, Services
There is a quality concern that comes with IKS Health Outsourced Coding. The firm audits their own...
Login or Create an Account to see details.
Services
Going overseas brings data concerns. There are perceptions about India and data hacks, so technology...
Login or Create an Account to see details.
Relationship, Services
IKS Health is great to work with. They are very open to feedback. When I came on and started doing...
Login or Create an Account to see details.
Operations, Services
The biggest pain point for me is that our range of specialties is niche, so we have to deal with...
Login or Create an Account to see details.
Relationship, Operations
There is definitely room for improvement with how the firm executes, but they do fill a need that I...
Login or Create an Account to see details.
Relationship, Operations
The firm works best under specific guidance. The more that we can give them to work off of, the...
Login or Create an Account to see details.
Relationship, Operations
IKS Health is really great to work with. They have turned things around. They are always very quick...
Login or Create an Account to see details.
Operations, Services
With the skill set of the offshore coders from IKS Health, we have to do quite a bit of training.
Login or Create an Account to see details.
Relationship, Services
We have a positive relationship with IKS Health. IKS Health has some really slick tools that they...
Login or Create an Account to see details.
Value
We definitely get our money’s worth for the work that IKS Health does. They are very flexible; they...
Login or Create an Account to see details.
Value
IKS Health doesn’t exceed expectations. They specifically gave us a certain turnaround time, and we...
Login or Create an Account to see details.
Relationship
IKS Health speaks a lot in terms of FTEs, but we are focused totally on volume. We have tools in...
Login or Create an Account to see details.
Relationship, Operations
I have some reservations about saying I would use IKS Health for outsourced coding again because of...
Login or Create an Account to see details.
Operations, Value
We had some issues when IKS Health had a new coder who was taking significantly longer than one of...
Login or Create an Account to see details.
Loyalty
Recommending IKS Health would be tricky because if I recommended them, they might take a good coder...
Login or Create an Account to see details.
Relationship, Operations, Services
In the area that a certain coder works in, sometimes it can take a while for things to be scanned...
Login or Create an Account to see details.
Relationship, Services
We have worked with a very consistent coder, and we have built a good relationship and good...
Login or Create an Account to see details.
Relationship, Operations, Services
IKS Health is very comfortable with bringing a coder in on a call so that we can talk to them...
Login or Create an Account to see details.
Relationship, Services
I am not a huge fan of nondomestic coding in general. Basically, we were given no option but to use...
Login or Create an Account to see details.
Relationship
We have used IKS Health for several years, and I have been very pleased overall. I would recommend...
Login or Create an Account to see details.
Relationship
What makes IKS Health better than the average is that they have a very good support structure. IKS...
Login or Create an Account to see details.
Relationship
If there is a problem, the firm is really good at finding a solution and trying to fix the problem....
Login or Create an Account to see details.
Relationship
Some of the people from IKS Health who we worked with in the beginning didn't work out very well,...
Login or Create an Account to see details.
Relationship
IKS Health's offshore coders have been great to work with. I have been very happy with them. I...
Login or Create an Account to see details.
Relationship, Operations
Coding guidelines are finicky. Any two coders who review something are going to have a difference of...
Login or Create an Account to see details.
Relationship, Value
IKS Health is very good at driving the results we have contracted them to do. I have pressured them...
Login or Create an Account to see details.
Relationship, Operations
IKS Health does exceed expectations. They are much better than some other firms by comparison, but...
Login or Create an Account to see details.
Relationship, Operations
Working with IKS Health’s offshore team has been highly positive. They have been able to scale up...
Login or Create an Account to see details.
Loyalty, Operations
When selecting an outsourced coding firm, the firm’s technology is not important to me, to be...
Login or Create an Account to see details.
Relationship, Operations, Services, Value
The only thing that needs a little fine-tuning is that when IKS Health has questions on the coding...
Login or Create an Account to see details.
Relationship, Services, Value
We do some regular internal audits of the firm, and the compliance between our coders and theirs is...
Login or Create an Account to see details.
Operations, Services
One of IKS Health's strengths is their ability to respond to feedback. One of our groups thought...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Services
In the past year, we have gone from having quality coders from IKS Health to fighting back and forth...
Login or Create an Account to see details.
Relationship, Operations
The firm used to be very good when they were AQuity Solutions. Since IKS Health acquired AQuity...
Login or Create an Account to see details.
Relationship, Operations
I can't see IKS Health as the best in the business with how they interact with us in meetings and...
Login or Create an Account to see details.
Relationship, Operations
IKS Health tries to fill our positions when we have needs. They put forth the effort to hear what...
Login or Create an Account to see details.
Operations, Value
IKS Health has gotten worse over the years when it comes to charging us. We are trying to get away...
Login or Create an Account to see details.
Value
IKS Health moved to offshore coders and wanted to charge us significantly more money to use onshore...
Login or Create an Account to see details.
Relationship, Services
The quality of IKS Health's staff really depends on where we are using them. I have had mixed...
Login or Create an Account to see details.
Relationship
We have had some trouble with IKS Health ever since AQuity Solutions was acquired by IKS Health. I...
Login or Create an Account to see details.
Relationship, Operations
My sentiment toward offshore outsourced coding services depends on the company. With IKS Health,...
Login or Create an Account to see details.
Relationship, Services
Sometimes there are little things that we have to remind the firm about, but IKS Health watches the...
Login or Create an Account to see details.
Relationship, Operations
IKS Health is able to log in to our system and utilize our systems. Whatever servers they are using,...
Login or Create an Account to see details.
Relationship
IKS Health has worked well with us. If we ever have any issues, they work very closely with our...
Login or Create an Account to see details.
Relationship
There are some things that we have had to go back and express some concerns about, like why we coded...
Login or Create an Account to see details.
Relationship, Value
In the firm's accounting structure, IKS Health is very quick to say that we are late on a bill and...
Login or Create an Account to see details.
Value
Our contract remained when IKS Health acquired AQuity Solutions. The firm has a normal increase in...
Login or Create an Account to see details.
Relationship
We were doing regular calls when we first started with IKS Health, but we have started doing those...
Login or Create an Account to see details.
Relationship, Services
It is nice to have a domestic partner in coding. If we have an issue or a question, IKS Health’s...
Login or Create an Account to see details.
Relationship
IKS Health does a very nice job of auditing their own staff and sending us their audit reports. They...
Login or Create an Account to see details.
Relationship
When we had an issue with our technology that led to a delay in our coding for a long time. IKS...
Login or Create an Account to see details.
Operations
At one point, we had a problem, and IKS Health's coders were without work. I don't know whether IKS...
Login or Create an Account to see details.
Operations, Services
IKS Health's turnover rate is quite high. That makes training and consistency difficult.
Login or Create an Account to see details.
Relationship, Operations
Change is hard, and IKS Health does their job well. We go through coding audits and such, and the...
Login or Create an Account to see details.
Relationship, Services
IKS Health has improved their engagement with us. I work with my CSM and have the ability to reach...
Login or Create an Account to see details.
Relationship
Things with IKS Health are good so far. The firm consistently exceeds expectations. There are always...
Login or Create an Account to see details.
Relationship
Offshore coding with IKS Health initially was frowned upon because people thought having people...
Login or Create an Account to see details.
Relationship
We have been doing coding with offshore resources most of the time we have been with IKS Health, and...
Login or Create an Account to see details.
Relationship
Recently, we had an external event that caused our work to go way down, and IKS Health pulled their...
Login or Create an Account to see details.
Relationship
IKS Health took over AQuity Solutions a little while ago, and I didn't really know that until their...
Login or Create an Account to see details.
Services
Before IKS Health, I had a negative view of global coders, but IKS Health has changed that. Their...
Login or Create an Account to see details.
Operations
IKS Health’s free education is awesome. They have good topics, and my team can get continuing...
Login or Create an Account to see details.
Operations, Services
When IKS Health puts new coders in, they are sometimes too quick to release them if their coding...
Login or Create an Account to see details.
Relationship
I like a lot of stuff about IKS Health. One major thing that I like about IKS Health is that their...
Login or Create an Account to see details.
Relationship
The firm tends to get into their own cycle and forget some of the things that we have asked them to...
Login or Create an Account to see details.
Relationship
I was a little leery in the beginning about the offshore coders from IKS Health because of the...
Login or Create an Account to see details.
Relationship, Services
The coder we use with IKS Health helps our team a lot. Usually, when there are any changes or they...
Login or Create an Account to see details.
Loyalty, Relationship
I appreciate having a regular IKS Health meeting where we look at all our stats and know where we...
Login or Create an Account to see details.
Relationship, Services
IKS Health does a good job all around, and they are very helpful. They always ask whether we need...
Login or Create an Account to see details.
Relationship
A firm's technology is very important in terms of selecting an outsourced coding firm because they...
Login or Create an Account to see details.
Value
IKS Health is pretty strict on just charging for the charts that they are actually completing coding....
Login or Create an Account to see details.
Relationship
IKS Health is very responsive. If I send an email and say that we need something done a certain way,...
Login or Create an Account to see details.
Value
We have pretty much maintained what we have paid IKS Health, so their prices haven't gone up. They...
Login or Create an Account to see details.
Relationship, Services
It has been helpful to have IKS Health’s coding team meet with and educate the nursing staff so they...
Login or Create an Account to see details.
Relationship, Operations, Services
IKS Health offers free webinars for people who are part of certain coding professional associations...
Login or Create an Account to see details.
Relationship, Services
I would recommend IKS Health to anyone who is interested because the firm stands by what they offer,...
Login or Create an Account to see details.
Relationship, Services
We have been with IKS Health for a long time, and even though we have changed from the time we...
Login or Create an Account to see details.
Relationship, Services
IKS Health sends us quality reports regularly just to make sure that we can see what is being done...
Login or Create an Account to see details.
Relationship, Services
IKS Health has two levels of leadership; they have a supervisor and a manager. If someone is out,...
Login or Create an Account to see details.
Operations, Value
The coding is great, and IKS Health doesn't charge us anything other than what we expect.
Login or Create an Account to see details.
Relationship, Services
Our representative is so-so. They are not very communicative. When we initially rolled out our...
Login or Create an Account to see details.
Relationship
IKS Health's team has a lot of hands in the pot. That makes it challenging when we are trying to...
Login or Create an Account to see details.
Relationship
IKS Health has allowed us to scale up super quickly when we have needed to. We have always really...
Login or Create an Account to see details.
Relationship
Staffing has definitely been one of IKS Health’s setbacks recently. There has been a pretty high...
Login or Create an Account to see details.
Operations
I think I would hire IKS Health again. Working with IKS Health is relatively easy. The contract...
Login or Create an Account to see details.
Relationship
IKS Health is extremely transparent, and I have worked with their leadership team in the past,...
Login or Create an Account to see details.
Relationship, Services
In the years that I have been at the organization in multiple different position capacities, we have...
Login or Create an Account to see details.
Relationship
IKS Health’s vendor management is really good. When we identify an issue or an increase in volume or...
Login or Create an Account to see details.
​
Featured Report
Preferences