IKS Health Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Relationship, Services

We have worked with AQuity Solutions for quite a while, and we have a good partnership. They are...

Aug 2024
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Director

Relationship

The thing about AQuity Solutions, especially with our inpatient services, is that they adjust to our...

Jul 2024
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Director

Services

Outsourced coding doesn’t always easily mesh with our team, and AQuity Solutions does such a good...

Jul 2024
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Director

Relationship

We have specialized coding needs that we can’t find in many places, and we needed some help in that...

Jul 2024
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Director

Services

Sometimes the coders are requesting clinical documentation for queries that aren't necessary. We...

Jul 2024
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Director

Loyalty, Relationship, Value

If I were to do it again, I would not work with AQuity Solutions again because they don't offer all...

Jul 2024
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Director

Relationship, Value

We had an issue where we wanted to stop a service, but AQuity Solutions continued to do it and...

Jul 2024
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Director

Relationship

I have a personal distaste for AQuity Solutions right now, but they are a solid organization and...

Jul 2024
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Director

Relationship

AQuity Solutions has changed the resource. They were originally MModal. It was a very different...

Jul 2024
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Director

Services

With AQuity Solutions, we will periodically have some coders who are problematic, but they deliver...

Jul 2024
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Director

Relationship

AQuity Solutions will not support us for inpatient work unless we want to do it offshore. Where they...

Jul 2024
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Director

Relationship

AQuity Solutions has stepped up to the plate and taken on extra work when we needed it, and it has...

Jul 2024
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Director

Loyalty

I would tell a peer that I would choose AQuity Solutions as a partner very consistently if I were to...

Jul 2024
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Director

Operations

One thing that AQuity Solutions could have done to exceed expectations would have been to better...

Jul 2024
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Director

Relationship, Services

AQuity Solutions basically doesn't have turnover.

Jul 2024
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Manager

Relationship

We have regular meetings with AQuity Solutions to make sure everything is going well. We have been...

Jul 2024
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Manager

Relationship

There have been a couple of issues where people who are not coders have gotten in the way of our...

Jul 2024
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Manager

Relationship, Operations

We have been extremely satisfied with AQuity Solutions' ability to reduce impact when there has been...

Jul 2024
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Manager

Value

I feel like outsourcing coding shouldn't be necessary, and we would love to be able to provide our...

Jul 2024
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Manager

Relationship, Services

We had an issue with AQuity Solutions where they made a mistake that caused a headache for us. I...

Jul 2024
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Director

Relationship

Like anything else, it is sometimes difficult to get feedback as soon as I might need it. When the...

May 2024
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Director

Services, Value

In terms of AQuity Solutions driving tangible outcomes, things are a little difficult. When we have...

May 2024
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Director

Relationship

Overall, the quality of AQuity Solutions’ customer service has always been excellent. I have been...

May 2024
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Director

Loyalty, Relationship

I would definitely recommend AQuity Solutions. I really enjoy working with them, so I hope our...

May 2024
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Director

Services, Value

When we are redoing our contracts, our vendors usually ask for an increase, but AQuity Solutions has...

May 2024
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Director

Relationship

I met with one of IKS Health's representatives, and they let me know that they acquired AQuity...

May 2024
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Director

Relationship, Services

AQuity Solutions has the ability to keep the workflow going when turnover issues arise. New coders...

May 2024
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Director

Relationship

AQuity Solutions exceeds our expectations because every now and then, we have specialty requests,...

May 2024
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Director

Relationship, Services

In terms of the staff’s quality, we usually don't have too many errors with the coders. I only...

May 2024
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Director

Services

AQuity Solutions is able to provide us with reports. Sometimes I have to do presentations, and I can...

May 2024
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Director

Value

AQuity Solutions avoids charging for every little thing. The invoicing is very straightforward.

Apr 2024
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Director

Relationship

AQuity Solutions definitely meets our expectations. They are very quick to respond to any issues....

Apr 2024
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Director

Relationship

AQuity Solutions always responds to our needs. We had regularly scheduled meetings with them...

Apr 2024
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Director

Relationship

When AQuity Solutions loses someone for a week because they go on vacation, it takes a bit to get...

Mar 2024
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Director

Value

AQuity Solutions likes to go to the extreme of charging for things that we expect to be covered....

Mar 2024
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Director

Relationship, Operations

AQuity Solutions audits their coding staff. If someone is below the threshold that our facility...

Mar 2024
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Director

Relationship

I have an AQuity Solutions coding manager, and I communicate with them regularly. They provide me...

Mar 2024
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Director

Value

We had an increase in AQuity Solutions' pricing, but the firm did give us the opportunity to change...

Mar 2024
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Director

Relationship

When I provide AQuity Solutions with our plans, they offer assistance with how they can help with...

Mar 2024
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Director

Relationship, Operations

Not all coders know how to code for certain facilities, and AQuity Solutions does have people who...

Mar 2024
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Director

Relationship

AQuity Solutions met expectations. I wouldn't say they exceed expectations by any means. They met...

Mar 2024
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Director

Value

The only beef I have with AQuity Solutions is that their service costs too much. It is way...

Mar 2024
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Director

Relationship

We would work with AQuity Solutions again without a doubt. We have had other coding contracts in the...

Feb 2024
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Director

Value

AQuity Solutions charges us strictly by the contract. That was a concern because the previous...

Feb 2024
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Director

Relationship

We have the same coders on our account instead of a constant flow of people coming and going. We...

Feb 2024
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Director

Relationship, Operations

I really cannot think of anything that AQuity Solutions could do better; they actually even offer...

Feb 2024
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Manager

Relationship

We have worked with one of AQuity Solutions' team members for years, and things have been fine....

Feb 2024
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Manager

Services

AQuity Solutions satisfies our needs. However, they don't really strategically plan or do things...

Feb 2024
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Manager

Operations

For us, when we onboard one of AQuity Solutions' coders, once they go through our onboarding process...

Feb 2024
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Manager

Relationship

We have a long rapport with one of the firm's people, and there have probably been three or four...

Feb 2024
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Manager

Relationship

Most times, AQuity Solutions is very responsive to our needs. They have a quality team that can...

Feb 2024
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Manager

Relationship, Services

We like the work AQuity Solutions does for us and the coders doing that work. We have been working...

Feb 2024
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Manager

Relationship

Over the last few years that I have had a chance to work with AQuity Solutions, I have enjoyed...

Feb 2024
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Manager

Relationship, Operations

I would recommend that AQuity Solutions provide better communication about coders taking time off or...

Jan 2024
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Manager

Relationship

AQuity Solutions doesn’t go above and beyond; they do just what we expect them to do. There is a...

Jan 2024
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Manager

Loyalty, Relationship

We work with one reliable coder from AQuity Solutions. The coder’s manager really likes them, and...

Jan 2024
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Manager

Relationship

I have decided that I won't use AQuity Solutions again because they don't have the capacity or the...

Jan 2024
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Manager

Services, Value

We have AQuity Solutions’ coders clock in with our time and attendance system to validate their...

Jan 2024
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Manager

Relationship

The quality of AQuity Solutions’ staff varies because they may have one or two people who are good...

Jan 2024
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Manager

Relationship

AQuity Solutions should provide more prompt feedback to their staff. Sometimes I feel like I am...

Jan 2024
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Director

Relationship, Value

The firm did not exceed our expectations in two scenarios. One was with a coder that was not meeting...

Nov 2023
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Director

Operations

The firm’s biggest strength was their flexibility, in that they could pick up additional hours if I...

Nov 2023
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Director

Relationship

I enjoy working with AQuity Solutions. Their oversight and management team are fantastic. The firm...

Nov 2023
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Director

Relationship

AQuity Solutions is just a super strong company. Everybody is very easy to work with from bringing...

Nov 2023
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Director

Relationship

AQuity Solutions does a really good job of managing coder turnover. The turnaround time is usually...

Oct 2023
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Director

Operations

AQuity Solutions could do a little better in terms of communication back and forth between the...

Oct 2023
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Director

Relationship

AQuity Solutions has a team of auditors, and they place a lot of the accounts in a work queue so...

Oct 2023
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Director

Relationship, Operations

Working with our representatives at AQuity Solutions has really been helpful. We had some questions...

Oct 2023
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Director

Relationship

Even though AQuity Solutions has changed companies within the time I have been with them, I have had...

Oct 2023
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Director

Loyalty, Relationship

The offshore coder allocation has been working. Honestly, I am going to say those resources are...

Oct 2023
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Director

Relationship

When there is turnover, AQuity Solutions will send me an email and let me know that a particular...

Oct 2023
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Director

Value

AQuity Solutions’ pricing is really fair. They have a fairly large team. My financial person has...

Oct 2023
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