IKS Health Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Services
Technology is very important because there are so many changes. Security is even more important....
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Relationship
IKS Health has an exchange of coders that come in and out, and they are able to quickly get staff on...
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Relationship
We have a director of coding from IKS Health who is definitely well experienced, and they can help...
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Value
IKS Health is very affordable. We are happy with the fact that when IKS Health comes up for renewal,...
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Relationship
I would highly recommend IKS Health. Overall, the coding environment has been professional. The firm...
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Relationship, Services
One thing that has always been an area of improvement for IKS Health is making sure that they...
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Relationship
IKS Health has a good team, and everybody is always kept abreast of everything. Every now and then,...
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Relationship
We have been using IKS Health for outsourced coding for so long, and the service works because we...
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Loyalty, Relationship, Operations
From my perspective, IKS Health should not be part of our long-term plans. They are not providing...
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Relationship, Operations
Whenever any organization hires someone, they run a risk. Résumés and interviews are not always...
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Operations, Value
The value we really get from using IKS Health is that we have coding going on pretty much 24/7...
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Relationship, Operations
IKS Health meets expectations in our engagement. There is not really a gray area. They are working...
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Relationship, Services
I struggle with IKS Health’s staff members, and that is partly due to the language barrier. However,...
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Relationship, Services
When we have needed coding audits or documentation to support claim information, IKS Health has...
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Relationship, Operations
I don't think IKS Health has fully met our expectations, but they haven't fully missed them either.
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Relationship
If we went with IKS Health again, I would probably word our contract a little differently. Our...
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Operations, Value
As our contract has progressed with IKS Health, the level of onshore participation we were...
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Operations
If I’m being really transparent, I would say that the only thing that keeps me from giving IKS...
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Relationship, Operations
IKS Health is consistent in sharing their quality scores with us regularly. They also meet with us...
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Operations, Value
IKS Health does really well. IKS Health meets all of our expectations. Two of the main metrics that...
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Relationship
I don't really think that there is anything that I don't like about IKS Health. Relationships are...
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Relationship, Operations
I always know that IKS Health’s goal is to exceed our expectations. I have no doubt that they want...
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Operations, Services
We like to see improvements in the communication of whether facilities are sending IKS Health what...
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Relationship, Operations, Services
We have communicated things that we would like to see from IKS Health, and we aren't quite there yet...
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Relationship, Operations
IKS Health is easy to work with. I have been using them for a little while now, and they essentially...
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Operations
Exceeding expectations means going above and beyond, and I would say that IKS Health is not doing...
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Relationship, Value
My view on offshoring outsourced coding services with IKS Health is mixed. From a business...
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Loyalty, Operations
The firm’s technology was very important in our decision to go with IKS Health. We placed a lot of...
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Relationship, Operations
IKS Health is clearing things up almost daily now. Three months into the engagement, my answers...
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Relationship, Services
We have a person from IKS Health who is from the US and manages the offshore team. We do talk to the...
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Relationship, Services
IKS Health is very easy to work with. Past contract coding companies have wanted a definitive...
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Relationship, Services
I was very hesitant when we first started using offshore coders from IKS Health, mostly because of...
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Relationship
The time difference is the biggest problem that we have with IKS Health's offshore resources, and...
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Relationship
Having regular meetings with IKS Health helps in utilizing offshore resources. Email communication...
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Relationship, Operations
One of the benefits of using IKS Health's offshore resources is that they are readily available. We...
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Value
There have been times when something happened or services weren't up to snuff, and IKS Health didn't...
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Relationship
We sometimes have some issues with having to request that the consultants do things multiple times...
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Relationship
My sentiment toward offshoring is pretty positive. It is rough with the time difference and some...
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Relationship, Operations
IKS Health is very easy to work with. They are adaptable and professional, and they have good...
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Loyalty, Operations
Regarding improvements, the only thing that comes to mind at the moment would be IKS Health’s...
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Relationship, Operations
IKS Health has learned about our application, and that is a huge positive for us. They are willing...
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Relationship, Services
I can't think of anything that we have brought to IKS Health that hasn't been addressed really well....
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Relationship, Operations
IKS Health maintains high coding accuracy. Their leadership is very engaged with addressing any...
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Relationship
Coding was a service that we had in-house for years, and we wanted to make sure that the quality...
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Loyalty, Services
The offshore coders for IKS Health are very versatile. We are in a high-growth environment, and they...
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Services, Value
IKS Health’s biggest strengths are their consistency, their scalability, and the quality of their...
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Relationship
IKS Health is dedicated to actually partnering with those they are serving and solving problems. The...
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Relationship
One of the firm's strengths is timeliness with giving feedback. So anytime we see a quality concern,...
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Relationship, Value
The cost of the system's offshore coding is fantastic. It has helped us bridge budget concerns among...
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Relationship, Services
There is a quality concern that comes with IKS Health Outsourced Coding. The firm audits their own...
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Relationship, Services
IKS Health is great to work with. They are very open to feedback. When I came on and started doing...
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Operations, Services
The biggest pain point for me is that our range of specialties is niche, so we have to deal with...
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Relationship, Operations
There is definitely room for improvement with how the firm executes, but they do fill a need that I...
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Relationship, Operations
The firm works best under specific guidance. The more that we can give them to work off of, the...
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Relationship, Operations
IKS Health is really great to work with. They have turned things around. They are always very quick...
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Operations, Services
With the skill set of the offshore coders from IKS Health, we have to do quite a bit of training.
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Relationship, Services
We have a positive relationship with IKS Health. IKS Health has some really slick tools that they...
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Value
We definitely get our money’s worth for the work that IKS Health does. They are very flexible; they...
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Value
IKS Health doesn’t exceed expectations. They specifically gave us a certain turnaround time, and we...
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Relationship
IKS Health speaks a lot in terms of FTEs, but we are focused totally on volume. We have tools in...
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Relationship, Operations
I have some reservations about saying I would use IKS Health for outsourced coding again because of...
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Operations, Value
We had some issues when IKS Health had a new coder who was taking significantly longer than one of...
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Loyalty
Recommending IKS Health would be tricky because if I recommended them, they might take a good coder...
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Relationship, Operations, Services
In the area that a certain coder works in, sometimes it can take a while for things to be scanned...
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Relationship, Services
We have worked with a very consistent coder, and we have built a good relationship and good...
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Relationship, Operations, Services
IKS Health is very comfortable with bringing a coder in on a call so that we can talk to them...
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Relationship, Services
I am not a huge fan of nondomestic coding in general. Basically, we were given no option but to use...
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Relationship
We have used IKS Health for several years, and I have been very pleased overall. I would recommend...
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Relationship
What makes IKS Health better than the average is that they have a very good support structure. IKS...
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Relationship
If there is a problem, the firm is really good at finding a solution and trying to fix the problem....
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Relationship
Some of the people from IKS Health who we worked with in the beginning didn't work out very well,...
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Relationship
IKS Health's offshore coders have been great to work with. I have been very happy with them. I...
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Relationship, Operations
Coding guidelines are finicky. Any two coders who review something are going to have a difference of...
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Relationship, Value
IKS Health is very good at driving the results we have contracted them to do. I have pressured them...
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Relationship, Operations
IKS Health does exceed expectations. They are much better than some other firms by comparison, but...
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Relationship, Operations
Working with IKS Health’s offshore team has been highly positive. They have been able to scale up...
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Loyalty, Operations
When selecting an outsourced coding firm, the firm’s technology is not important to me, to be...
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Relationship, Operations, Services, Value
The only thing that needs a little fine-tuning is that when IKS Health has questions on the coding...
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Relationship, Services, Value
We do some regular internal audits of the firm, and the compliance between our coders and theirs is...
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Operations, Services
One of IKS Health's strengths is their ability to respond to feedback. One of our groups thought...
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Loyalty, Relationship, Operations, Services
In the past year, we have gone from having quality coders from IKS Health to fighting back and forth...
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Relationship, Operations
The firm used to be very good when they were AQuity Solutions. Since IKS Health acquired AQuity...
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Relationship, Operations
I can't see IKS Health as the best in the business with how they interact with us in meetings and...
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Relationship, Operations
IKS Health tries to fill our positions when we have needs. They put forth the effort to hear what...
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Operations, Value
IKS Health has gotten worse over the years when it comes to charging us. We are trying to get away...
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Value
IKS Health moved to offshore coders and wanted to charge us significantly more money to use onshore...
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Relationship, Services
The quality of IKS Health's staff really depends on where we are using them. I have had mixed...
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Relationship
We have had some trouble with IKS Health ever since AQuity Solutions was acquired by IKS Health. I...
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Relationship, Operations
My sentiment toward offshore outsourced coding services depends on the company. With IKS Health,...
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Relationship, Services
Sometimes there are little things that we have to remind the firm about, but IKS Health watches the...
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Relationship, Operations
IKS Health is able to log in to our system and utilize our systems. Whatever servers they are using,...
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Relationship
IKS Health has worked well with us. If we ever have any issues, they work very closely with our...
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Relationship
There are some things that we have had to go back and express some concerns about, like why we coded...
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Relationship, Value
In the firm's accounting structure, IKS Health is very quick to say that we are late on a bill and...
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Value
Our contract remained when IKS Health acquired AQuity Solutions. The firm has a normal increase in...
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Relationship
We were doing regular calls when we first started with IKS Health, but we have started doing those...
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Relationship, Services
It is nice to have a domestic partner in coding. If we have an issue or a question, IKS Health’s...
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Relationship
IKS Health does a very nice job of auditing their own staff and sending us their audit reports. They...
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Relationship
When we had an issue with our technology that led to a delay in our coding for a long time. IKS...
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Operations
At one point, we had a problem, and IKS Health's coders were without work. I don't know whether IKS...
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Operations, Services
IKS Health's turnover rate is quite high. That makes training and consistency difficult.
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Relationship, Operations
Change is hard, and IKS Health does their job well. We go through coding audits and such, and the...
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Relationship, Services
IKS Health has improved their engagement with us. I work with my CSM and have the ability to reach...
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Relationship
Things with IKS Health are good so far. The firm consistently exceeds expectations. There are always...
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Relationship
Offshore coding with IKS Health initially was frowned upon because people thought having people...
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Relationship
We have been doing coding with offshore resources most of the time we have been with IKS Health, and...
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Relationship
Recently, we had an external event that caused our work to go way down, and IKS Health pulled their...
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Relationship
IKS Health took over AQuity Solutions a little while ago, and I didn't really know that until their...
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Services
Before IKS Health, I had a negative view of global coders, but IKS Health has changed that. Their...
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Operations
IKS Health’s free education is awesome. They have good topics, and my team can get continuing...
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Operations, Services
When IKS Health puts new coders in, they are sometimes too quick to release them if their coding...
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Relationship
I like a lot of stuff about IKS Health. One major thing that I like about IKS Health is that their...
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Relationship
The firm tends to get into their own cycle and forget some of the things that we have asked them to...
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Relationship
I was a little leery in the beginning about the offshore coders from IKS Health because of the...
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Commentary Summary
Comment Type Breakout