IKS Health Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
Staffing has definitely been one of IKS Health’s setbacks recently. There has been a pretty high...
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Operations
I think I would hire IKS Health again. Working with IKS Health is relatively easy. The contract...
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Relationship
IKS Health is extremely transparent, and I have worked with their leadership team in the past,...
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Relationship, Services
In the years that I have been at the organization in multiple different position capacities, we have...
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Relationship
IKS Health’s vendor management is really good. When we identify an issue or an increase in volume or...
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Relationship
What I like about AQuity Solutions is that they are pretty good if something were to arise. When we...
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Loyalty
All AQuity Solutions does for us is provide a part-time inpatient coder. That is filling a gap right...
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Relationship, Services
We get really good coders from AQuity Solutions the majority of the time. Every once in a while,...
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Relationship, Services
We have worked with AQuity Solutions for quite a while, and we have a good partnership. They are...
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Relationship
The thing about AQuity Solutions, especially with our inpatient services, is that they adjust to our...
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Services
Outsourced coding doesn’t always easily mesh with our team, and AQuity Solutions does such a good...
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Relationship
We have specialized coding needs that we can’t find in many places, and we needed some help in that...
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Services
Sometimes the coders are requesting clinical documentation for queries that aren't necessary. We...
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Loyalty, Relationship, Value
If I were to do it again, I would not work with AQuity Solutions again because they don't offer all...
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Relationship, Value
We had an issue where we wanted to stop a service, but AQuity Solutions continued to do it and...
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Relationship
I have a personal distaste for AQuity Solutions right now, but they are a solid organization and...
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Relationship
AQuity Solutions has changed the resource. They were originally MModal. It was a very different...
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Services
With AQuity Solutions, we will periodically have some coders who are problematic, but they deliver...
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Relationship
AQuity Solutions will not support us for inpatient work unless we want to do it offshore. Where they...
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Relationship
AQuity Solutions has stepped up to the plate and taken on extra work when we needed it, and it has...
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Loyalty
I would tell a peer that I would choose AQuity Solutions as a partner very consistently if I were to...
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Operations
One thing that AQuity Solutions could have done to exceed expectations would have been to better...
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Relationship, Services
AQuity Solutions basically doesn't have turnover.
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Relationship
We have regular meetings with AQuity Solutions to make sure everything is going well. We have been...
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Relationship
There have been a couple of issues where people who are not coders have gotten in the way of our...
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Relationship, Operations
We have been extremely satisfied with AQuity Solutions' ability to reduce impact when there has been...
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Value
I feel like outsourcing coding shouldn't be necessary, and we would love to be able to provide our...
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Relationship, Services
We had an issue with AQuity Solutions where they made a mistake that caused a headache for us. I...
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Relationship
Like anything else, it is sometimes difficult to get feedback as soon as I might need it. When the...
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Services, Value
In terms of AQuity Solutions driving tangible outcomes, things are a little difficult. When we have...
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Relationship
Overall, the quality of AQuity Solutions’ customer service has always been excellent. I have been...
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Loyalty, Relationship
I would definitely recommend AQuity Solutions. I really enjoy working with them, so I hope our...
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Services, Value
When we are redoing our contracts, our vendors usually ask for an increase, but AQuity Solutions has...
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Relationship
I met with one of IKS Health's representatives, and they let me know that they acquired AQuity...
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Relationship, Services
AQuity Solutions has the ability to keep the workflow going when turnover issues arise. New coders...
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Relationship
AQuity Solutions exceeds our expectations because every now and then, we have specialty requests,...
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Relationship, Services
In terms of the staff’s quality, we usually don't have too many errors with the coders. I only...
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Services
AQuity Solutions is able to provide us with reports. Sometimes I have to do presentations, and I can...
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Value
AQuity Solutions avoids charging for every little thing. The invoicing is very straightforward.
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Relationship
AQuity Solutions definitely meets our expectations. They are very quick to respond to any issues....
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Relationship
AQuity Solutions always responds to our needs. We had regularly scheduled meetings with them...
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Relationship
When AQuity Solutions loses someone for a week because they go on vacation, it takes a bit to get...
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Value
AQuity Solutions likes to go to the extreme of charging for things that we expect to be covered....
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Relationship, Operations
AQuity Solutions audits their coding staff. If someone is below the threshold that our facility...
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Relationship
I have an AQuity Solutions coding manager, and I communicate with them regularly. They provide me...
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Value
We had an increase in AQuity Solutions' pricing, but the firm did give us the opportunity to change...
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Relationship
When I provide AQuity Solutions with our plans, they offer assistance with how they can help with...
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Relationship, Operations
Not all coders know how to code for certain facilities, and AQuity Solutions does have people who...
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Relationship
AQuity Solutions met expectations. I wouldn't say they exceed expectations by any means. They met...
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Value
The only beef I have with AQuity Solutions is that their service costs too much. It is way...
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Relationship
We would work with AQuity Solutions again without a doubt. We have had other coding contracts in the...
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Value
AQuity Solutions charges us strictly by the contract. That was a concern because the previous...
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Relationship
We have the same coders on our account instead of a constant flow of people coming and going. We...
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Relationship, Operations
I really cannot think of anything that AQuity Solutions could do better; they actually even offer...
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Relationship
We have worked with one of AQuity Solutions' team members for years, and things have been fine....
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Services
AQuity Solutions satisfies our needs. However, they don't really strategically plan or do things...
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Operations
For us, when we onboard one of AQuity Solutions' coders, once they go through our onboarding process...
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Relationship
We have a long rapport with one of the firm's people, and there have probably been three or four...
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Relationship
Most times, AQuity Solutions is very responsive to our needs. They have a quality team that can...
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Relationship, Services
We like the work AQuity Solutions does for us and the coders doing that work. We have been working...
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Relationship
Over the last few years that I have had a chance to work with AQuity Solutions, I have enjoyed...
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Relationship, Operations
I would recommend that AQuity Solutions provide better communication about coders taking time off or...
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Relationship
AQuity Solutions doesn’t go above and beyond; they do just what we expect them to do. There is a...
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Loyalty, Relationship
We work with one reliable coder from AQuity Solutions. The coder’s manager really likes them, and...
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Relationship
I have decided that I won't use AQuity Solutions again because they don't have the capacity or the...
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Services, Value
We have AQuity Solutions’ coders clock in with our time and attendance system to validate their...
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Relationship
The quality of AQuity Solutions’ staff varies because they may have one or two people who are good...
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Relationship
AQuity Solutions should provide more prompt feedback to their staff. Sometimes I feel like I am...
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