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Impact Advisors ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've had a few little bumps in the road; they were nothing major, but they were bumps that needed...
We had a group of leaders that wanted to use another firm and a group of leaders that wanted to use...
We brought Impact Advisors through a very robust vetting process and a competitive bid. Impact...
Our expected outcomes are to be on time and on budget, have a successful implementation, and have...
The expertise of Impact Advisors' consultants varies because there are so many different modules and...
For the most part, the implementation was successful. Every implementation has issues, but we bent...
The subject matter experts in all the primary areas were exceptional. I couldn't imagine a better...
Commentary Summary
Comment Type Breakout