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Impact Advisors HIT Staffing Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

If I were talking with someone about Impact Advisors, I’d tell them how satisfied we were with the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Impact Advisors did a good job, and the quality of the candidate was very high too. Also, I was...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I engage with my direct contact from Impact Advisors regularly just to see how things are going.

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

When it comes to Epic and Epic implementations, Impact Advisors is the leader, but we have to pay...

Comment Tone Neutral
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Impact Advisors is very expensive. They should come back to reality and realize that we're in...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Impact Advisors sourced very specialized resources that we needed for a very specific space in our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

A lot of our satisfaction with Impact Advisors' account management comes down to cultural...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We have seen the most variability in project manager consistency and PMO skill sets from Impact...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Impact Advisors has met our expectations overall. In some areas, they have even exceeded them. But...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Some of what impacts our strategic partnership with Impact Advisors is organization specific. We are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Impact Advisors is very expensive, and given the level of inconsistency, that is a concern. While...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The majority of the time, the resources from Impact Advisors are the right resources, but we have...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

Impact Advisors has executed very well. They are very responsive. They always communicate and share...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CIO

Impact Advisors was a better fit in their approach. They were already experts in a significant...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

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