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Impact Advisors Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Impact Advisors has missed our expectations when it comes to managing themselves and managing...
I had my Impact Advisors account contact removed because I didn't think they added any value. They...
Impact Advisors falls short when it comes to looking around the corner. They just fix something and...
There was some dissatisfaction related to contractual discussions with Impact Advisors. Impact...
We had some reasons for not signing Impact Advisors up for implementation services. We do enjoy...
Within the first several months of moving to the firm, Impact Advisors closed all of our tickets...
We’ve had one or two consultants from Impact Advisors not quite work out for us, but the vendor was...
Impact Advisors is very proactive in their communication. When an update to our system is coming...
We chose Impact Advisors because we knew they had quality individuals that had been on our...
I do not know what other firm I would consider at this point. Impact Advisors is better than the...
Sometimes we are excluded from conversations that Impact Advisors has, and then all of a sudden, I...
Impact Advisors is a good company. They are growing, and they are always looking for ways to add...
Impact Advisors does an excellent job with account management. I meet with them regularly. I provide...
Commentary Summary
Comment Type Breakout