Impact Advisors Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services, Value
Impact Advisors put together a really comprehensive team on their side that was made of a...
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Relationship
We set a contract with Impact Advisors for a block of hours. We control how many tickets we open and...
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Relationship
Impact Advisors has closed almost all of our tickets within a short time of opening them. The firm...
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Relationship
Impact Advisors is very involved, so I am extremely satisfied. We have an account representative,...
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Relationship, Operations
Impact Advisors had a lot of the same people who we had worked with on another project. They knew...
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Relationship, Operations
All of the consultants at Impact Advisors are very knowledgeable. We haven't had one yet that we...
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Operations
One of the Impact Advisors consultants was kind of eating into our hours with their follow-up, even...
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Value
I would buy the service again, but I would ask more pointed questions. We don't know what we don't...
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Relationship, Operations
One person on our team is extremely knowledgeable, and another one is still learning. I know that...
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Relationship
We have regular meetings where we review the firm’s progress. I get a chance to say what is and...
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Relationship
Previously, we had a replacement for a team member who was gone from the firm, and that backup...
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Relationship
We had a rough start with our staff augmentation engagement with Impact Advisors, but then it...
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Relationship
If I were to use Impact Advisors’ services again, I would be more involved in the interviewing of...
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Loyalty, Relationship
Impact Advisors is struggling, and their execution is in the middle of the road. Hopefully, in the...
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Loyalty, Value
I am using Impact Advisors as my new firm for application management services. We went through a...
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Loyalty, Services
I would not say that Impact Advisors consistently exceeds my expectations. It has been a bit of a...
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