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INFINITT PACS Commentary
Filtered view: (Small - Under 300K Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

We have a good reputation with INFINITT. The system is easy to use, and the techs and radiologists...

Apr 2025
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Manager

Loyalty, Relationship, Product

From the tech side of things, everything is great, and I can’t think of anything to improve there....

Apr 2025
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Manager

Relationship

INFINITT is excellent to work with. I put in tickets about the system all the time, and the vendor's...

Apr 2025
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Manager

Loyalty, Operations, Product

Nothing comes to mind about what INFINITT could improve. We did an upgrade a while ago that went...

Apr 2025
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Manager

Culture, Value

I don't know what we paid for INFINITT PACS, but from my perspective, we are certainly receiving our...

Apr 2025
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Manager

Product

INFINITT PACS is intuitive and fairly easy to use. That comes with a huge quantifier that I am only...

Apr 2025
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(0)
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Physician

Loyalty, Relationship

INFINITT’s support is pretty good. They are pretty responsive. INFINITT PACS has met our...

Feb 2025
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Physician

Loyalty, Product

INFINITT PACS is very good. We are very happy with it. A lot of that is because we have been using...

Feb 2025
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Physician

Loyalty, Relationship

If we went out today and evaluated other options, it might be more challenging to decide whether we...

Feb 2025
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(0)
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Physician

Loyalty

When we first purchased INFINITT PACS, we were migrating from another solution. It was a huge step...

Feb 2025
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(0)
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Manager

Relationship

If the management from INFINITT were more involved, that would be awesome because sometimes we don't...

Feb 2025
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(0)
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Manager

Relationship

I like the knowledge of the technicians and engineers at INFINITT. I like that if there is a...

Feb 2025
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(0)
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Director

Culture, Value

INFINITT definitely doesn't avoid charging for every little thing. For example, integrating our fax...

Feb 2025
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(0)
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Director

Operations

We went through a recent upgrade of INFINITT PACS, and there is so much that we can't really foresee...

Feb 2025
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(0)
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Director

Operations

Any training that we try to get from INFINITT has a cost. I received one formal training several...

Feb 2025
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(0)
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Director

Operations

Some components of INFINITT PACS could work a little more smoothly. Parts of it seem a little...

Feb 2025
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(0)
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Director

Relationship, Product

A common issue that we run into with INFINITT PACS is that we constantly run out of storage space on...

Feb 2025
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Director

Value

If someone were considering INFINITT PACS, I would give them a spiel. Based on other PACS solutions...

Feb 2025
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(0)
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Director

Culture, Relationship

There are definitely some things that we have been promised that haven't been delivered, but more...

Feb 2025
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(0)
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Director

Relationship

INFINITT's support is pretty good. The quality really comes down to the techs that I get assigned to...

Feb 2025
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(0)
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CEO/President

Loyalty, Product

Our studies have increased rapidly with INFINITT PACS because there is a shortage of radiologists,...

Feb 2025
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(0)
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CEO/President

Relationship

I have already recommended the system to all of my peers in the facilities we work with. I would...

Feb 2025
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(0)
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CEO/President

Loyalty, Relationship

The main reason for choosing INFINITT PACS over other PACS solutions is that I like INFINITT’s...

Feb 2025
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(0)
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CEO/President

Culture, Relationship, Value

INFINITT absolutely keeps all their promises. They overdeliver. They do services for us that they...

Feb 2025
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(0)
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CEO/President

Operations

What the vendor did well in terms of implementation was troubleshooting and being responsive....

Feb 2025
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(0)
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Manager

Operations

The vendor's training was good, but their update was definitely more robust. I think I have had...

Feb 2025
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Manager

Operations, Product

We were using a local PACS to send things. The INFINITT PACS upgrade was supposed to make INFINITT...

Feb 2025
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Manager

Product

We got an upgrade, and the vendor did several things to help and accommodate us. With the new...

Feb 2025
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(0)
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Manager

Operations

I haven't run into anything in the product that the product implementation team hasn't been able to...

Feb 2025
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Manager

Relationship, Operations

We got INFINITT’s most current platform, and the upgrade was very good. It was seamless, and the...

Jan 2025
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Manager

Product

We are doing well with INFINITT, and I like them. Their system is not the best compared to other...

Jan 2025
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(0)
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Manager

Product

For any modality or other remote system, like an EMR, that connects to INFINITT PACS, the vendor is...

Jan 2025
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Director

Operations

We were very keen to upgrade INFINITT PACS to see the latest INFINITT had to offer. The upgrade was...

Jan 2025
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Director

Operations

INFINITT’s staff was very responsive during the implementation. The staff is excellent.

Jan 2025
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VP/Other Executive

Product

INFINITT PACS has a RIS-driven workflow. I like that. When an organization has three different...

Dec 2024
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VP/Other Executive

Operations

INFINITT brought us on-site for training and had classrooms for us. It is just a matter of resources...

Dec 2024
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VP/Other Executive

Loyalty, Product

Our radiology area is expanding to off-site remote readers. There are a couple of companies that do...

Dec 2024
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VP/Other Executive

Relationship

I can get INFINITT on the phone in two seconds and get a ticket open. I feel like all of INFINITT...

Dec 2024
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VP/Other Executive

Value

INFINITT PACS is pretty solid. It never holds us back from caring for a patient. Sometimes, we will...

Dec 2024
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VP/Other Executive

Relationship, Operations

We had a difficult integration for INFINITT PACS. I don't think that a lot of vendors would have...

Dec 2024
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VP/Other Executive

Culture

INFINITT PACS works as advertised. We had to work out some things on our end, though, like our...

Dec 2024
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VP/Other Executive

Relationship, Operations, Product

I have been through a lot of upgrades, and they are never as smooth as we want them to be. Compared...

Dec 2024
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Manager

Relationship, Product

I'm familiar with both INFINITT and Sectra, and it seems as though someone from Sectra resigned and...

Nov 2024
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Manager

Loyalty, Operations

Our health system has a few different PACS vendors, and our board is going to decide which PACS...

Nov 2024
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Manager

Relationship

One thing I like about INFINITT is their tech support. As soon as I create a ticket, it doesn't take...

Nov 2024
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Manager

Culture, Value

Once we bought the package from INFINITT, everything was included. We have access to the solution...

Nov 2024
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(0)
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Manager

Relationship, Operations

With a different vendor, if we needed help with our servers, the vendor's support could just log in...

Nov 2024
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(0)
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Manager

Operations

The vendor provides training videos; they record and send every training session that they have...

Nov 2024
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(0)
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Manager

Relationship

The vendor does great with integration. They have an HL7 expert, and the way that person works is...

Nov 2024
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(0)
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Manager

Product

INFINITT's product is pretty stable and pretty reliable. The interface is probably a little bit more...

Nov 2024
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(0)
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Manager

Product

The vendor offers all the capabilities we need, and we use them.

Nov 2024
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(0)
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Manager

Relationship

On a routine basis, we get a call from our client success person. That person asks us how everything...

Nov 2024
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(0)
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Manager

Relationship, Value

We have a different vendor that charges different rates for regular tech support versus after-hours...

Nov 2024
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(0)
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Manager

Relationship, Operations

The vendor has helped me with different projects. The project manager was extremely helpful. They...

Nov 2024
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(0)
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Manager

Loyalty

I recommended INFINITT to my friend. Now that they are transitioning to INFINITT, I told my friend...

Nov 2024
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(0)
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Manager

Relationship

We found ourselves in a tough situation with our RIS. INFINITT was understanding. Instead of taking...

Nov 2024
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(0)
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Manager

Product

The vendor has implemented other enhancements that have fit some of our workflow needs, but that...

Nov 2024
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(0)
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Manager

Loyalty, Product

We don't have a good deal with INFINITT. We still lack some functionality that was present in the...

Nov 2024
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(0)
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Manager

Product

Our radiologists really want to use the conference feature, but INFINITT said that it is half baked,...

Nov 2024
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(0)
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Manager

Relationship

Ultimately, it takes INFINITT too long to do just about anything. We have had support tickets that...

Nov 2024
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(0)
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Manager

Relationship, Operations

INFINITT really doesn't reach out to us unless they are trying to get us on board with something new...

Nov 2024
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(0)
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Manager

Product

I have been utilizing INFINITT PACS for years now. The previous PACS viewer that INFINITT had was...

Nov 2024
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(0)
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Manager

Relationship

We usually find and report the problems in INFINITT PACS. We are very active with the system, so...

Nov 2024
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(0)
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Manager

Operations, Product

INFINITT is really great at doing our upgrades and keeping us on the newest versions. They let us...

Nov 2024
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(0)
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Director

Operations, Product

Upgrades take a little long to coordinate and get going, so we have spent a few months trying to get...

Nov 2024
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(0)
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Director

Operations

I would like little videos of how to do things. I had a question about something, and INFINITT sent...

Nov 2024
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(0)
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Director

Relationship

INFINITT is really good with support. We have requested certain little things, and INFINITT has...

Nov 2024
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(0)
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Director

Product

INFINITT PACS meets our needs. There is nothing too fancy that we have to do, so it is just a good,...

Nov 2024
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(0)
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VP/Other Executive

Culture

INFINITT keeps all of their promises. There was a bit of confusion when we purchased the system, but...

Nov 2024
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(0)
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VP/Other Executive

Product

INFINITT could do some small workflow optimizations to get a top rating for their system's ease of...

Nov 2024
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(0)
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VP/Other Executive

Operations

INFINITT PACS is a product that seems to be a good fit for an organization of our size. INFINITT was...

Nov 2024
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(0)
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VP/Other Executive

Loyalty, Value

INFINITT PACS was our favorite product from a demonstration standpoint, and it actually ended up...

Nov 2024
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(0)
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VP/Other Executive

Loyalty

We looked at a few products. Our choice to go with INFINITT PACS was pretty strong after we looked...

Nov 2024
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(0)
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Director

Loyalty, Value

For me to consider buying INFINITT PACS again, INFINITT would have to do some more to their...

Jul 2024
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(0)
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Director

Value

INFINITT used to avoid charging for everything but not anymore.

Jul 2024
||
(0)
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Director

Operations, Product

We are coordinating with INFINITT to have a smooth transition into the new system. The service has...

Jul 2024
||
(0)
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Manager

Culture, Value

The contract with INFINITT is pretty well maintained, and they don't nickel-and-dime for every...

Apr 2024
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(0)
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Manager

Culture, Product

Everything with INFINITT is on contract, so we can't just purchase the newest versions and software....

Apr 2024
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(0)
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Manager

Relationship, Operations

The training slides that INFINITT sends can be confusing, but they have a good support system. We...

Apr 2024
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(0)
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Manager

Relationship, Value

We have had many customizations throughout the years, and INFINITT has been very helpful without...

Apr 2024
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(0)
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Manager

Relationship

INFINITT is pretty good at delivering new technology. They have newsletters and things, and they are...

Apr 2024
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Manager

Relationship, Product

Unfortunately, when we do INFINITT upgrades, we may lose a standard feature we had before. There are...

Apr 2024
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Manager

Relationship

INFINITT’s support is pretty good. They have increased their features for remote support and things....

Apr 2024
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(0)
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Manager

Relationship

INFINITT is proactive. They respond. They have a ticketing system where we can document issues. They...

Apr 2024
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(0)
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Manager

Product, Value

ULite, which is like a separate INFINITT viewer, has been helpful. Our clinicians can view images...

Apr 2024
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(0)
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Manager

Product

I really like the system. There are just a few little minor things that the vendor is having a hard...

Apr 2024
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(0)
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Manager

Operations

As far as training goes, we usually have calls with the vendor when they do upgrades, and they show...

Apr 2024
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(0)
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Manager

Relationship, Operations, Product

When the vendor does upgrades, the upgrades sometimes cause glitches in the system, and I understand...

Apr 2024
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(0)
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Manager

Relationship

When I reach out to the vendor, they sometimes take a bit longer to get back than I would like, but...

Apr 2024
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