INFINITT PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
I'm pretty happy with INFINITT's support team. When I call, they get back to me and are very...
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Product
INFINITT PACS has been the one constant in terms of uptime. There have been times when INFINITT PACS...
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Relationship
There is still a gap between INFINITT’s sense of urgency and our repetitive communication. The main...
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Loyalty
Our organization wants to migrate all our servers to a remote hosted facility and migrate our...
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Operations
INFINITT tries to accommodate our scheduling preferences and minimize the downtime window for...
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Loyalty
INFINITT PACS is part of our long-term plan simply because there is a lack of funding to go through...
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Operations, Product
I want to give INFINITT props because when we have a specific customization, they try to find ways...
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Relationship
We started regular service calls to improve the response on tickets that were aging for months to...
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Culture
I won't ding INFINITT on this, but I know that there are many other facets, licensing options, and...
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Product
INFINITT PACS is customizable and has multiple permission levels, so we can set different security...
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Relationship
INFINITT actually monitors things remotely. So if anything goes wrong and we don't know about it,...
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Relationship, Product
Depending on a facility's needs, INFINITT has anything from truly off-site solutions to on-premises...
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Product
The system's search criteria can be changed because there could be anywhere from three fields to...
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Product
We have several programs stored in INFINITT PACS. We can customize those so that only the orders of...
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Loyalty
INFINITT PACS rates just above middle of the road for meeting all our needs. However, we just need...
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Operations, Product
INFINITT PACS is easy to use. The end users like the solution's ease of use. It is easy to navigate....
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Relationship
INFINITT’s responsiveness to phone calls and emails has been really good. Even though we have had a...
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Relationship, Product
The only improvement I could have would be to address our issue with our drives running out of...
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Product
The ease of use is going well. Everything is pretty much spelled out for us. There is no mystery....
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Product, Value
While there are some pain points, overall, I think the system is amazing. For almost any user, it is...
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Relationship, Product
The vendor delivers new technology. We have to coax it out of them a little, but once we do, they...
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Product
The dose-monitoring product in the PACS is easy to use. From a management standpoint, I have to...
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Product
INFINITT PACS is the best PACS solution that any practice can have.
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Relationship
INFINITT keeps their promises but probably not in the initial timeline that they indicate. It may...
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Relationship
We had a couple of instances recently that were disappointing. We had a situation that could have...
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Product
Having things flow a little more easily between our EMR and INFINITT’s system would be helpful....
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Value
For the things that we want, it feels like INFINITT is reasonable with the cost.
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Operations
With implementations, communication could help, and expectation management would be helpful. We...
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Relationship, Operations
INFINITT is willing to train and give us answers, so I don't know that there has been anything bad...
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Product, Value
I think I would buy the system again. There have been a few hiccups along the way, but I think...
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Product
INFINITT has updated the system, so it is good. It works very well right now. The vendor does very...
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Relationship, Operations, Product
One of the big issues we had with INFINITT PACS was when we would do an upgrade, certain options or...
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Relationship
INFINITT has been pretty consistent. They are very hands-on when we are asking for things like...
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Loyalty, Operations
I'm very happy we chose INFINITT PACS. When we were going live with INFINITT, they ran into some...
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Loyalty, Product
INFINITT PACS has the ability to be more than just a radiology PACS. It works really well in...
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Operations
The person from INFINITT who worked with us on interfacing had way too many things on their plate....
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Culture, Relationship
INFINITT has kept their promises, even when we have asked them for some technically hard things to...
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Culture
INFINITT has pretty much stuck with their quote. There was a little bit of misunderstanding at one...
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Relationship
INFINITT has done an above-average job on support for sure. They have even stuck with some hard...
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Loyalty, Value
One of the things that really drew us to INFINITT PACS is that we felt like it fit our needs well....
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Operations
We would buy INFINITT PACS again because it seemed to be well suited for a smaller organization like...
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Relationship
There seems to be a disconnect between the system's applications and engineers. The engineers will...
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Product
Overall, INFINITT PACS is a good product. Having everything in one system has been a game changer...
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Relationship, Product
The only issue we are still having with the system is that it has frequent downtimes and outages. We...
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Relationship, Operations
We thoroughly enjoy working with INFINITT. They are fabulous. Everyone in the company is very...
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Relationship
INFINITT has tried to resolve our issues. INFINITT's executives got involved when we raised a flag...
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Loyalty
We are moving away from INFINITT's system. We have a lot of issues with INFINITT's updates and...
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Relationship
INFINITT is very good. We are very happy with them. They were very collaborative, and they put a lot...
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Relationship
The vendor's support is pretty good. I never really talk to the vendor's people on the phone. We...
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Loyalty
When we first purchased INFINITT PACS, it was a huge step up in terms of usability performance...
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Relationship, Product
We are pretty happy with the system's stability. In the past, we had a bit of a challenge with that...
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Loyalty, Relationship
We don't have immediate plans to migrate to a new system, despite many new products that are...
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Product
INFINITT has always been able to adjust to our needs. Ideally, we would like more upgrades in terms...
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Operations, Product
Converting INFINITT PACS to the cloud has gone pretty smoothly for the most part. We haven't really...
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Product
INFINITT PACS is a fairly reliable product. We have been using it for a long time, and it doesn’t...
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Relationship
Some simple things error out, like when we send a study to another facility. Also, things are better...
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Product
INFINITT PACS is very user-friendly. What makes it user-friendly is just the ability to send and...
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Operations, Product
There have been some hiccups at times with upgrades, but INFINITT’s upgrades mostly go smoothly. At...
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Relationship
INFINITT is mostly able to interface with just about everybody, and they have done pretty well. We...
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Product, Value
I would definitely buy INFINITT PACS again. It is very intuitive. INFINITT is great. They do what...
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Product
INFINITT PACS is very robust. It is a pretty good system, and it is very straightforward. I like it...
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Product
The product is simple for our technicians and front-desk people, but it is a little more complicated...
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Relationship
Once the vendor gets involved, they are really good at being proactive. When they are working, they...
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Relationship, Value
We aren't charged for support when it comes to how tough a problem is, but if the vendor says that...
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Product
I would recommend the product for a small company that doesn't have any modalities, but I wouldn't...
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Product
I don't know why the system's hanging protocols are so complicated. Using the system is almost like...
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Product
I work a lot with our technicians, and we have standardized what images need to be sent where. My...
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Relationship
My experience with the vendor's tech support has been great. It used to be perfect, but I would give...
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Loyalty, Relationship, Product
INFINITT has a lot of stuff on the forefront. We have had a lot of development requests that the...
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Product, Value
INFINITT PACS is a good product, but it wasn’t set up for teleradiology originally, so there has...
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Operations
We do teleradiology, so we interface with all our hospitals, and INFINITT's implementation team for...
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Relationship, Operations
INFINITT’s daytime support is pretty good, and their implementation team's support is very good, but...
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Relationship
We have had several things come up that INFINITT hasn't told us are happening until after the fact....
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Relationship
INFINITT PACS is very user-friendly, but mainly why I give INFINITT a high score is that anytime I...
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Operations
With training, INFINITT has some good application people with radiology backgrounds, so that makes...
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Relationship
My biggest frustration with INFINITT is support. When we have issues, it takes a very long time for...
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Relationship
INFINITT is extremely responsive if we are looking to upgrade things or explore new services. The...
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Relationship
INFINITT has shown the ability to lead the project properly and quickly troubleshoot and fix errors.
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Relationship
We have a good reputation with INFINITT. The system is easy to use, and the techs and radiologists...
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Loyalty, Relationship, Product
From the tech side of things, everything is great, and I can’t think of anything to improve there....
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Relationship
INFINITT is excellent to work with. I put in tickets about the system all the time, and the vendor's...
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Loyalty, Operations, Product
Nothing comes to mind about what INFINITT could improve. We did an upgrade a while ago that went...
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Culture, Value
I don't know what we paid for INFINITT PACS, but from my perspective, we are certainly receiving our...
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Product
INFINITT PACS is intuitive and fairly easy to use. That comes with a huge quantifier that I am only...
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Product
Hands down, INFINITT is the best PACS vendor I have dealt with in my many years in imaging. INFINITT...
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Culture, Relationship
INFINITT always says yes to things we ask them, and we really like that. They have never told us no...
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Culture, Value
INFINITT definitely doesn't avoid charging for every little thing. For example, integrating our fax...
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Operations
We went through a recent upgrade of INFINITT PACS, and there is so much that we can't really foresee...
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Operations
Any training that we try to get from INFINITT has a cost. I received one formal training several...
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Operations
Some components of INFINITT PACS could work a little more smoothly. Parts of it seem a little...
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Relationship, Product
A common issue that we run into with INFINITT PACS is that we constantly run out of storage space on...
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Value
If someone were considering INFINITT PACS, I would give them a spiel. Based on other PACS solutions...
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Culture, Relationship
There are definitely some things that we have been promised that haven't been delivered, but more...
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Relationship
INFINITT's support is pretty good. The quality really comes down to the techs that I get assigned to...
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Loyalty, Product
Our studies have increased rapidly with INFINITT PACS because there is a shortage of radiologists,...
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Relationship
I have already recommended the system to all of my peers in the facilities we work with. I would...
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Loyalty, Relationship
The main reason for choosing INFINITT PACS over other PACS solutions is that I like INFINITT’s...
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Culture, Relationship, Value
INFINITT absolutely keeps all their promises. They overdeliver. They do services for us that they...
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Operations
What the vendor did well in terms of implementation was troubleshooting and being responsive....
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Operations
The vendor's training was good, but their update was definitely more robust. I think I have had...
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Operations, Product
We were using a local PACS to send things. The INFINITT PACS upgrade was supposed to make INFINITT...
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Product
We got an upgrade, and the vendor did several things to help and accommodate us. With the new...
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Operations
I haven't run into anything in the product that the product implementation team hasn't been able to...
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Relationship, Operations
We got INFINITT’s most current platform, and the upgrade was very good. It was seamless, and the...
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Product
We are doing well with INFINITT, and I like them. Their system is not the best compared to other...
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Product
For any modality or other remote system, like an EMR, that connects to INFINITT PACS, the vendor is...
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Relationship
INFINITT could make the solution more user-friendly by having more explanations for the tools that...
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Relationship, Product
Recently, the support has not been really great. The quality really depends on the engineer we get,...
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Operations
I think the training from INFINITT was good. I feel like the materials that they gave us for the...
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Loyalty, Relationship
We are still in the stage of transitioning and working out all the kinks. There is a lot of stuff we...
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Operations
We were very keen to upgrade INFINITT PACS to see the latest INFINITT had to offer. The upgrade was...
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Operations
INFINITT’s staff was very responsive during the implementation. The staff is excellent.
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Product
INFINITT PACS has a RIS-driven workflow. I like that. When an organization has three different...
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Operations
INFINITT brought us on-site for training and had classrooms for us. It is just a matter of resources...
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Loyalty, Product
Our radiology area is expanding to off-site remote readers. There are a couple of companies that do...
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Relationship
I can get INFINITT on the phone in two seconds and get a ticket open. I feel like all of INFINITT...
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Value
INFINITT PACS is pretty solid. It never holds us back from caring for a patient. Sometimes, we will...
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Relationship, Operations
We had a difficult integration for INFINITT PACS. I don't think that a lot of vendors would have...
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Culture
INFINITT PACS works as advertised. We had to work out some things on our end, though, like our...
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Relationship, Operations, Product
I have been through a lot of upgrades, and they are never as smooth as we want them to be. Compared...
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