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INFINITT PACS Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
INFINITT PACS is easy to use and easy to navigate. It's just very user friendly.
INFINITT has a Wikipedia-type page where we can look things up, as well as their support platform.
INFINITT has certainly been able to partner with other AI companies. That's a lot of their focus,...
INFINITT's support started strong, but there's been latency in their response times. We've had some...
Something that INFINITT PACS lacks is the ability to build automated functions, and we call those...
There's been a lot of the same, but there have definitely been some improvements. We've finally been...
Our radiologists have seen other viewers, are very impressed by their capabilities, and essentially...
Sometimes our radiologists just want certain worklist changes so that it's easy to write queries,...
INFINITT is still playing catch-up with their features. A lot of the build is difficult to work...
INFINITT has been trying to incorporate some of our site-specific customs into their global...
INFINITT PACS is reliable for the most part. We don't have as many problems with it as we have with...
The implementation of INFINITT PACS was semi-difficult. A lot fell on us in a train-the-trainer type...
I think INFINITT has a pretty good training setup, although it's not really provided by the vendor....
With INFINITT, we're having some problems with their encounter-based workflow. That isn't something...
We have several different configurations for INFINITT PACS. We have different settings so that...
For cloud-based solutions, we are looking at upgrading our PACS because INFINITT PACS is fairly old....
The nice thing about INFINITT is that they literally take on anything that we give them. If we ask...
INFINITT is doing upgrades, and if we're looking for something customized, they're willing to work...
We had some challenges during the implementation of INFINITT PACS because the scoping process was...
I appreciate INFINITT’s overall support and the relationship they provide. They are more of a...
On the PACS side, we've experienced a few more instances of downtime than we have with the...
INFINITT’s response time to service tickets is quick, and they're very knowledgeable about fixing...
INFINITT has online training resources that I could utilize better for myself, so that's on me, not...
There are integration issues. We wanted certain integrations that didn't happen. And the cardiology...
I like INFINITT's support system. When we have issues, they try to work with us to fix things.
INFINITT's after-hours support is a problem. They need to work on that. They need more people on...
INFINITT PACS is user friendly and easy. The application is quite monkey proof for the technicians...
INFINITT PACS is highly regarded by radiologists, who report strong satisfaction with the system...
There is nothing that I would really like to see INFINITT change. Any issues are more on our side,...
Everything works great with INFINITT PACS. The radiologists love it, and the techs like it. We just...
I'm pretty happy with INFINITT's support team. When I call, they get back to me and are very...
INFINITT PACS has been the one constant in terms of uptime. There have been times when INFINITT PACS...
There is still a gap between INFINITT’s sense of urgency and our repetitive communication. The main...
Our organization wants to migrate all our servers to a remote hosted facility and migrate our...
INFINITT tries to accommodate our scheduling preferences and minimize the downtime window for...
INFINITT PACS is part of our long-term plan simply because there is a lack of funding to go through...
I want to give INFINITT props because when we have a specific customization, they try to find ways...
We started regular service calls to improve the response on tickets that were aging for months to...
Commentary Summary
Comment Type Breakout