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INFINITT PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

There's been a lot of the same, but there have definitely been some improvements. We've finally been...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Our radiologists have seen other viewers, are very impressed by their capabilities, and essentially...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Sometimes our radiologists just want certain worklist changes so that it's easy to write queries,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

INFINITT is still playing catch-up with their features. A lot of the build is difficult to work...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

INFINITT has been trying to incorporate some of our site-specific customs into their global...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

INFINITT PACS is reliable for the most part. We don't have as many problems with it as we have with...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The implementation of INFINITT PACS was semi-difficult. A lot fell on us in a train-the-trainer type...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I think INFINITT has a pretty good training setup, although it's not really provided by the vendor....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

With INFINITT, we're having some problems with their encounter-based workflow. That isn't something...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have several different configurations for INFINITT PACS. We have different settings so that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

For cloud-based solutions, we are looking at upgrading our PACS because INFINITT PACS is fairly old....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The nice thing about INFINITT is that they literally take on anything that we give them. If we ask...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

INFINITT is doing upgrades, and if we're looking for something customized, they're willing to work...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

We had some challenges during the implementation of INFINITT PACS because the scoping process was...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

 or  to see details.

Director

I appreciate INFINITT’s overall support and the relationship they provide. They are more of a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

On the PACS side, we've experienced a few more instances of downtime than we have with the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

INFINITT’s response time to service tickets is quick, and they're very knowledgeable about fixing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

INFINITT has online training resources that I could utilize better for myself, so that's on me, not...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

There are integration issues. We wanted certain integrations that didn't happen. And the cardiology...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I like INFINITT's support system. When we have issues, they try to work with us to fix things.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

INFINITT's after-hours support is a problem. They need to work on that. They need more people on...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

INFINITT PACS is user friendly and easy. The application is quite monkey proof for the technicians...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

INFINITT PACS is highly regarded by radiologists, who report strong satisfaction with the system...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

There is nothing that I would really like to see INFINITT change. Any issues are more on our side,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Everything works great with INFINITT PACS. The radiologists love it, and the techs like it. We just...

Comment Tone Positive
Pillars Culture, Operations
Evaluation Unrated

 or  to see details.

Physician

I'm pretty happy with INFINITT's support team. When I call, they get back to me and are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Physician

INFINITT PACS has been the one constant in terms of uptime. There have been times when INFINITT PACS...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There is still a gap between INFINITT’s sense of urgency and our repetitive communication. The main...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our organization wants to migrate all our servers to a remote hosted facility and migrate our...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

INFINITT tries to accommodate our scheduling preferences and minimize the downtime window for...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

INFINITT PACS is part of our long-term plan simply because there is a lack of funding to go through...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

I want to give INFINITT props because when we have a specific customization, they try to find ways...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

We started regular service calls to improve the response on tickets that were aging for months to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I won't ding INFINITT on this, but I know that there are many other facets, licensing options, and...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

INFINITT PACS is customizable and has multiple permission levels, so we can set different security...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

INFINITT actually monitors things remotely. So if anything goes wrong and we don't know about it,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Depending on a facility's needs, INFINITT has anything from truly off-site solutions to on-premises...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The system's search criteria can be changed because there could be anywhere from three fields to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have several programs stored in INFINITT PACS. We can customize those so that only the orders of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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