INFINITT PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Director

Relationship

INFINITT has tried to resolve our issues. INFINITT's executives got involved when we raised a flag...

Jul 2025
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Director

Loyalty

We are moving away from INFINITT's system. We have a lot of issues with INFINITT's updates and...

Jul 2025
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CTO

Product

INFINITT has always been able to adjust to our needs. Ideally, we would like more upgrades in terms...

Jul 2025
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CTO

Operations, Product

Converting INFINITT PACS to the cloud has gone pretty smoothly for the most part. We haven't really...

Jul 2025
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CTO

Product

INFINITT PACS is a fairly reliable product. We have been using it for a long time, and it doesn’t...

Jul 2025
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Manager

Relationship

Some simple things error out, like when we send a study to another facility. Also, things are better...

Jul 2025
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Manager

Product

INFINITT PACS is very user-friendly. What makes it user-friendly is just the ability to send and...

Jul 2025
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VP/Other Executive

Operations, Product

There have been some hiccups at times with upgrades, but INFINITT’s upgrades mostly go smoothly. At...

Jun 2025
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VP/Other Executive

Relationship

INFINITT is mostly able to interface with just about everybody, and they have done pretty well. We...

Jun 2025
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VP/Other Executive

Product, Value

I would definitely buy INFINITT PACS again. It is very intuitive. INFINITT is great. They do what...

Jun 2025
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Manager

Product

INFINITT PACS is very robust. It is a pretty good system, and it is very straightforward. I like it...

Jun 2025
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Manager

Product

The product is simple for our technicians and front-desk people, but it is a little more complicated...

Jun 2025
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Manager

Relationship

Once the vendor gets involved, they are really good at being proactive. When they are working, they...

Jun 2025
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Manager

Relationship, Value

We aren't charged for support when it comes to how tough a problem is, but if the vendor says that...

Jun 2025
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Manager

Product

I would recommend the product for a small company that doesn't have any modalities, but I wouldn't...

Jun 2025
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Manager

Product

I don't know why the system's hanging protocols are so complicated. Using the system is almost like...

Jun 2025
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Manager

Product

I work a lot with our technicians, and we have standardized what images need to be sent where. My...

Jun 2025
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Manager

Relationship

My experience with the vendor's tech support has been great. It used to be perfect, but I would give...

Jun 2025
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Director

Loyalty, Relationship, Product

INFINITT has a lot of stuff on the forefront. We have had a lot of development requests that the...

Jun 2025
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Director

Product, Value

INFINITT PACS is a good product, but it wasn’t set up for teleradiology originally, so there has...

Jun 2025
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Director

Operations

We do teleradiology, so we interface with all our hospitals, and INFINITT's implementation team for...

Jun 2025
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Director

Relationship, Operations

INFINITT’s daytime support is pretty good, and their implementation team's support is very good, but...

Jun 2025
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Director

Relationship

We have had several things come up that INFINITT hasn't told us are happening until after the fact....

Jun 2025
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Manager

Relationship

INFINITT PACS is very user-friendly, but mainly why I give INFINITT a high score is that anytime I...

Jun 2025
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Manager

Operations

With training, INFINITT has some good application people with radiology backgrounds, so that makes...

Jun 2025
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Manager

Relationship

My biggest frustration with INFINITT is support. When we have issues, it takes a very long time for...

Jun 2025
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Analyst/Coordinator

Relationship

INFINITT is extremely responsive if we are looking to upgrade things or explore new services. The...

May 2025
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Director

Relationship

INFINITT has shown the ability to lead the project properly and quickly troubleshoot and fix errors.

May 2025
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Manager

Relationship

We have a good reputation with INFINITT. The system is easy to use, and the techs and radiologists...

Apr 2025
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Manager

Loyalty, Relationship, Product

From the tech side of things, everything is great, and I can’t think of anything to improve there....

Apr 2025
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Manager

Relationship

INFINITT is excellent to work with. I put in tickets about the system all the time, and the vendor's...

Apr 2025
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Manager

Loyalty, Operations, Product

Nothing comes to mind about what INFINITT could improve. We did an upgrade a while ago that went...

Apr 2025
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Manager

Culture, Value

I don't know what we paid for INFINITT PACS, but from my perspective, we are certainly receiving our...

Apr 2025
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Manager

Product

INFINITT PACS is intuitive and fairly easy to use. That comes with a huge quantifier that I am only...

Apr 2025
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Director

Culture, Value

INFINITT definitely doesn't avoid charging for every little thing. For example, integrating our fax...

Feb 2025
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Director

Operations

We went through a recent upgrade of INFINITT PACS, and there is so much that we can't really foresee...

Feb 2025
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Director

Operations

Any training that we try to get from INFINITT has a cost. I received one formal training several...

Feb 2025
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Director

Operations

Some components of INFINITT PACS could work a little more smoothly. Parts of it seem a little...

Feb 2025
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Director

Relationship, Product

A common issue that we run into with INFINITT PACS is that we constantly run out of storage space on...

Feb 2025
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Director

Value

If someone were considering INFINITT PACS, I would give them a spiel. Based on other PACS solutions...

Feb 2025
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Director

Culture, Relationship

There are definitely some things that we have been promised that haven't been delivered, but more...

Feb 2025
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Director

Relationship

INFINITT's support is pretty good. The quality really comes down to the techs that I get assigned to...

Feb 2025
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CEO/President

Loyalty, Product

Our studies have increased rapidly with INFINITT PACS because there is a shortage of radiologists,...

Feb 2025
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CEO/President

Relationship

I have already recommended the system to all of my peers in the facilities we work with. I would...

Feb 2025
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CEO/President

Loyalty, Relationship

The main reason for choosing INFINITT PACS over other PACS solutions is that I like INFINITT’s...

Feb 2025
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CEO/President

Culture, Relationship, Value

INFINITT absolutely keeps all their promises. They overdeliver. They do services for us that they...

Feb 2025
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CEO/President

Operations

What the vendor did well in terms of implementation was troubleshooting and being responsive....

Feb 2025
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Manager

Operations

The vendor's training was good, but their update was definitely more robust. I think I have had...

Feb 2025
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Manager

Operations, Product

We were using a local PACS to send things. The INFINITT PACS upgrade was supposed to make INFINITT...

Feb 2025
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Manager

Product

We got an upgrade, and the vendor did several things to help and accommodate us. With the new...

Feb 2025
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Manager

Operations

I haven't run into anything in the product that the product implementation team hasn't been able to...

Feb 2025
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Manager

Relationship, Operations

We got INFINITT’s most current platform, and the upgrade was very good. It was seamless, and the...

Jan 2025
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Manager

Product

We are doing well with INFINITT, and I like them. Their system is not the best compared to other...

Jan 2025
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Manager

Product

For any modality or other remote system, like an EMR, that connects to INFINITT PACS, the vendor is...

Jan 2025
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Director

Relationship

INFINITT could make the solution more user-friendly by having more explanations for the tools that...

Jan 2025
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Director

Relationship, Product

Recently, the support has not been really great. The quality really depends on the engineer we get,...

Jan 2025
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Director

Operations

I think the training from INFINITT was good. I feel like the materials that they gave us for the...

Jan 2025
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Director

Loyalty, Relationship

We are still in the stage of transitioning and working out all the kinks. There is a lot of stuff we...

Jan 2025
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Director

Operations

We were very keen to upgrade INFINITT PACS to see the latest INFINITT had to offer. The upgrade was...

Jan 2025
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Director

Operations

INFINITT’s staff was very responsive during the implementation. The staff is excellent.

Jan 2025
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VP/Other Executive

Product

INFINITT PACS has a RIS-driven workflow. I like that. When an organization has three different...

Dec 2024
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VP/Other Executive

Operations

INFINITT brought us on-site for training and had classrooms for us. It is just a matter of resources...

Dec 2024
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VP/Other Executive

Loyalty, Product

Our radiology area is expanding to off-site remote readers. There are a couple of companies that do...

Dec 2024
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VP/Other Executive

Relationship

I can get INFINITT on the phone in two seconds and get a ticket open. I feel like all of INFINITT...

Dec 2024
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VP/Other Executive

Value

INFINITT PACS is pretty solid. It never holds us back from caring for a patient. Sometimes, we will...

Dec 2024
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VP/Other Executive

Relationship, Operations

We had a difficult integration for INFINITT PACS. I don't think that a lot of vendors would have...

Dec 2024
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VP/Other Executive

Culture

INFINITT PACS works as advertised. We had to work out some things on our end, though, like our...

Dec 2024
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VP/Other Executive

Relationship, Operations, Product

I have been through a lot of upgrades, and they are never as smooth as we want them to be. Compared...

Dec 2024
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Manager

Relationship, Product

I'm familiar with both INFINITT and Sectra, and it seems as though someone from Sectra resigned and...

Nov 2024
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Manager

Loyalty, Operations

Our health system has a few different PACS vendors, and our board is going to decide which PACS...

Nov 2024
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Manager

Relationship

One thing I like about INFINITT is their tech support. As soon as I create a ticket, it doesn't take...

Nov 2024
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Manager

Culture, Value

Once we bought the package from INFINITT, everything was included. We have access to the solution...

Nov 2024
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Manager

Relationship, Operations

With a different vendor, if we needed help with our servers, the vendor's support could just log in...

Nov 2024
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Manager

Operations

The vendor provides training videos; they record and send every training session that they have...

Nov 2024
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Manager

Relationship

The vendor does great with integration. They have an HL7 expert, and the way that person works is...

Nov 2024
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Manager

Product

INFINITT's product is pretty stable and pretty reliable. The interface is probably a little bit more...

Nov 2024
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Manager

Product

The vendor offers all the capabilities we need, and we use them.

Nov 2024
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Manager

Relationship

On a routine basis, we get a call from our client success person. That person asks us how everything...

Nov 2024
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Manager

Relationship, Value

We have a different vendor that charges different rates for regular tech support versus after-hours...

Nov 2024
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Manager

Relationship, Operations

The vendor has helped me with different projects. The project manager was extremely helpful. They...

Nov 2024
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Manager

Loyalty

I recommended INFINITT to my friend. Now that they are transitioning to INFINITT, I told my friend...

Nov 2024
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Manager

Relationship

We found ourselves in a tough situation with our RIS. INFINITT was understanding. Instead of taking...

Nov 2024
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Manager

Relationship

We usually find and report the problems in INFINITT PACS. We are very active with the system, so...

Nov 2024
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Manager

Operations, Product

INFINITT is really great at doing our upgrades and keeping us on the newest versions. They let us...

Nov 2024
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Director

Operations, Product

Upgrades take a little long to coordinate and get going, so we have spent a few months trying to get...

Nov 2024
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Director

Operations

I would like little videos of how to do things. I had a question about something, and INFINITT sent...

Nov 2024
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Director

Relationship

INFINITT is really good with support. We have requested certain little things, and INFINITT has...

Nov 2024
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Director

Product

INFINITT PACS meets our needs. There is nothing too fancy that we have to do, so it is just a good,...

Nov 2024
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VP/Other Executive

Culture

INFINITT keeps all of their promises. There was a bit of confusion when we purchased the system, but...

Nov 2024
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VP/Other Executive

Product

INFINITT could do some small workflow optimizations to get a top rating for their system's ease of...

Nov 2024
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VP/Other Executive

Operations

INFINITT PACS is a product that seems to be a good fit for an organization of our size. INFINITT was...

Nov 2024
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VP/Other Executive

Loyalty, Value

INFINITT PACS was our favorite product from a demonstration standpoint, and it actually ended up...

Nov 2024
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VP/Other Executive

Loyalty

We looked at a few products. Our choice to go with INFINITT PACS was pretty strong after we looked...

Nov 2024
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Director

Loyalty, Value

For me to consider buying INFINITT PACS again, INFINITT would have to do some more to their...

Jul 2024
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Director

Value

INFINITT used to avoid charging for everything but not anymore.

Jul 2024
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Director

Operations, Product

We are coordinating with INFINITT to have a smooth transition into the new system. The service has...

Jul 2024
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