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Master Data Management Commentary
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Subject Expert
Boyd Stewart
Chief Insights Officer
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have the cloud version, so I feel like the system still needs a lot more testing to be a full-on...
Informatica used consultants to teach the system to us. That was effective, and the consultants that...
The support is always through tickets. And the tickets take forever to resolve. Some tickets are...
We had some issues with the pricing and contracts. There were just misunderstandings with the...
We are having some issues with keys. The vendor has a process where if we have to update the ETL to...
Commentary Summary
Comment Type Breakout