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Schedule Management Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We struggle with support and ticket resolutions. Our collaborative meetings are great.
Schedule Management runs well. Once we got into it, it was easy to navigate. If an organization...
I have had difficulties with Inovalon getting back to me when we submit tickets. Now, when I reach...
I have told Inovalon this before, but I would like the solution to show us when people have PTO in a...
I wish Schedule Management could integrate a little better with another solution of ours. The...
For our initial training on the solution, I would have preferred more of a one-on-one live class,...
Commentary Summary
Comment Type Breakout