VigiLanz Infection Control Monitor (ICM) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
I used a different system previously, and VigiLanz Infection Control Monitor is far better. I don't...
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Operations
The training from Inovalon was fine at the time. The vendor has a couple of trainings, but I don't...
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Loyalty, Value
We don't need a third party now because there is so much integration with EHRs that we are able to...
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Relationship, Product
We had an issue where there was a hiccup in the flow of VigiLanz Infection Control Monitor, and that...
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Relationship
The response time from Inovalon’s support people is good. If I have something that needs to be...
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Relationship
The vendor’s communication was good in the past, but this year, it has been bad. They keep switching...
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Product
Something I didn't like about the vendor being acquired by Inovalon is that Inovalon redid the...
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Operations
VigiLanz Infection Control Monitor generally works for what I do. I like all the components, and it...
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Operations
We need better communication from Inovalon about their training. They have a good initial training...
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Loyalty, Product
VigiLanz Infection Control Monitor lacks the evolution we are looking for. The vendor is switching...
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Relationship
Inovalon’s technical support people are fantastic. They are very responsive and very helpful. Their...
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Loyalty
Our hospital didn't move forward with it, but Inovalon has a new research module that would be very...
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Loyalty
Inovalon has outpaced what we are willing to pay for. That is one reason we are moving away from...
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Loyalty, Product
The reporting structure is probably the system's weakest point. The vendor was going to make a...
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Operations, Product
VigiLanz Infection Control Monitor has been pretty good to work with. The vendor has online training...
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Relationship
Inovalon has a ticket system where we can submit a ticket if we have any issues. Overall, they try...
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Culture
When we have had to renew contracts with Inovalon, it isn't always clarified up front that there are...
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Product
The one thing that would be absolutely amazing would be for the solution to read for continuous...
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Product
The solution is super great. It is easy for data pulls. We use it to support our pharmacists on the...
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Relationship
I appreciate the one-to-one communication we get from VigiLanz. We have a standing meeting with our...
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Relationship
The support and interaction we have from the vendor is fantastic. The one thing that is a little pet...
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Value
I like that the system helps with our workflows throughout the day. It is pretty easy to navigate,...
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Operations
I haven't seen a lot of education for the system's updates. VigiLanz should let us know about any...
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Product
The vendor could improve the process of grabbing data out of the system so that we don't have to do...
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Relationship
In the past, we had issues with VigiLanz's support, and it was hard to get ahold of people. However,...
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Relationship, Product
VigiLanz has been doing a lot of good. We can see that they have made a lot of changes.
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Product
I have two requests to make the product greater. The first is to make it so it doesn't log us out so...
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Relationship, Product, Value
Dynamic Infection Control Monitor has really changed how we monitor our patients, and it is...
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Product
We would like to have easier reporting. Dynamic Infection Control Monitor has a lot of filters and...
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Relationship
VigiLanz is very quick to respond when we reach out. They are very knowledgeable as well. I don't...
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Product, Value
The biggest benefit for me when it comes to Dynamic Infection Control Monitor is the automatic...
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Product
If someone needed a third party to do data mining, I would definitely recommend VigiLanz's system....
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Product
There are a lot more advanced systems out there that are more AI integrated, but VigiLanz's system...
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Product
The only room for improvement is the solution’s ability to pick up alerts directly from our medical...
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Relationship
VigiLanz is very supportive and responsive. Their support is pretty strong. We get almost an instant...
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Relationship, Product
The product has the strongest support system I have ever experienced with an IT software system.
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Relationship
My colleague said that the team at VigiLanz was very collaborative in working through how to get the...
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Loyalty, Product, Value
We would buy the system again. We are fairly happy with the way it is working, but I don't know that...
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Product
It took me a bit of practice to work through how things are. There are some things that are not...
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Product
The product interfaces with our EMR effectively. As far as I know, we aren't missing cases or...
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Operations
One thing that VigiLanz does really well is they offer VigiLanz University for our new users. There...
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Relationship, Product
We find out about a lot of changes that come through via email or something, but there is not a...
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Product
Regarding the product functionality meeting all our needs, there are still some reports that could...
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Product
As far as daily surveillance goes, VigiLanz’s system is really helpful to us. It pulls out...
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Loyalty, Product
The information that comes from our end doesn't always translate to the system. It is more about how...
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Operations
The system has a lot of opportunities. It just comes down to whether we know that they exist. I did...
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Loyalty
I really hope that Dynamic Infection Control Monitor will be part of our long-term plans. I really...
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Culture, Operations
For a lot of the reports that I pull from the system, I have to get my account manager to tweak...
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Relationship
VigiLanz doesn’t ever reach out to me, but when I was having problems with Dynamic Infection Control...
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Product
I can use Dynamic Infection Control Monitor very easily. But we don't know what we don't know until...
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Product
VigiLanz's system is very good for the NHSN reporting we do to the CDC. The system works very well...
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Relationship
VigiLanz's support is excellent. VigiLanz is very responsive, and they will respond to our needs...
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Relationship
There are always improvements that we can make, and we put in a lot of help tickets. That is what we...
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Product
The system's reports are really good. There are a lot of different reports that we can look at with...
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Relationship
VigiLanz is really responsive with delivering new technology, and their support is extremely good....
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Loyalty, Product
I don't want to say that I would not buy Dynamic Infection Control Monitor again, but I don't want...
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Relationship
There are a couple of things that could be upgraded with VigiLanz and their support system. We put...
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Product
In terms of surveillance monitoring systems, Dynamic Infection Control Monitor is the only one that...
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Product
There was a hiccup with Dynamic Infection Control Monitor recently where there was a system upgrade....
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Product, Value
It is vital to have Dynamic Infection Control Monitor in order to complete our infection prevention...
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Relationship
I like the responsiveness of the VigiLanz team. We have infection preventionists who work for...
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Operations
For the go-live, VigiLanz is very good. They build things, test them, and train our staff. They give...
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Relationship, Product
VigiLanz has some room for improvement and some work to do. There are some things that are not...
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Loyalty
VigiLanz was bought out by Inovalon, but they are still keeping the vendor name. Their parent...
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Relationship
VigiLanz keeps their promises. They don't promise things that they can't provide, and they tell us...
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Commentary Summary
Comment Type Breakout