InteleOne
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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Director

ROI / Cost (care and feeding)

With the economic situation now, a lot of vendors, including Intelerad, are trying to bill for...

Nov 2022
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Director

Service and Support

The vendor has a very streamlined way for us to engage with support people and for the support...

Nov 2022
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CEO/President

Relationship

For the current suite that we are on, our implementation is taking much longer than it was...

Jul 2022
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Director

Technology

There are some deficiencies in InteleOne, especially with the rigidity of the system when it comes...

Mar 2022
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Director

Functionality and Upgrades

Intelerad does a passable job of serving mammography readers in a PACS. Our doctors are reasonably...

Mar 2022
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Director

Service and Support

One of Intelerad's shortcomings is with their responsiveness. There is a bit of a delay in getting...

Mar 2022
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Director

Service and Support

Some of the people who run Intelerad aren't easy to communicate with, but once we get to the right...

Mar 2022
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Director

Functionality and Upgrades

Our experience with InteleOne has been fine. We had another PACS vendor for many years, so moving to...

Mar 2022
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Director

Lessons Learned

InteleOne isn't a bad platform in any way, but I would tell others to be aware of what they are...

Mar 2022
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Director

Relationship

Intelerad's people are making their best efforts. I can't recommend Intelerad enough. They have a...

Mar 2022
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Director

Relationship

Intelerad should keep their current customers up to speed when it comes to the health of their...

Mar 2022
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Director

Service and Support

Our issues with Intelerad are directly related to the staffing shortages on their support and...

Mar 2022
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Director

Other Observations & Comments

Intelerad keeps most of their promises, but they don't keep all of them.

Mar 2022
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Director

Relationship

We have people who we can reach out to at Intelerad who handle our problems very well.

Mar 2022
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Manager

Functionality and Upgrades

InteleOne is a great product. We could not exist without the integrations. InteleOne integrates the...

Mar 2022
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Manager

Functionality and Upgrades

InteleOne gets improved incrementally. There are not a lot of dramatic changes to the product, but...

Mar 2022
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Manager

Relationship

There has been some fluctuation in Intelerad’s support due to turnover, which most likely comes from...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Although we have seen Intelerad nickel-and-dime us more recently, we still receive a strong value...

Mar 2022
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Director

ROI / Cost (care and feeding)

The solution is pretty good for driving outcomes. We have received our money's worth from the solution....

Mar 2022
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Director

Functionality and Upgrades

We don't really need new technology in InteleOne. Stability is very important in medical systems,...

Mar 2022
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Director

Functionality and Upgrades

InteleOne's ease of use and customizability are good. The solution has well-designed image-streaming...

Mar 2022
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Director

Service and Support

Our organization is growing quickly, so we are bringing more facilities onto InteleOne. We are...

Mar 2022
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Director

Service and Support

There is a lack of attention from the vendor when it comes to their system's security. They leave...

Mar 2022
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CTO

Functionality and Upgrades

With InteleOne, we like the simplified PACS. We can take a bunch of other PACS solutions and overlay...

Jan 2022
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CTO

Functionality and Upgrades

We would like improvement in the alerts that tell us that additional images have been added to the...

Jan 2022
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CTO

Lessons Learned

InteleOne is like a marketing lingo for Intelerad. They are showing that they will install the PACS...

Jan 2022
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