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HealthShare CMS Solution Pack Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
InterSystems is fantastic. I met with their training staff before we stood anything up, and they...
The vendor’s out-of-the-box solutions are very easy to understand in terms of what is available out...
InterSystems is pretty expensive, but they have done an excellent job of tracking costs and making...
We chose InterSystems because our larger organization utilizes the InterSystems tool, so we saw an...
The majority of the time, we get quick responses from the InterSystems support team; some things...
We got up and running pretty quickly on HealthShare CMS Solution Pack. The struggles we’re having...
The only reason HealthShare CMS Solution Pack is not part of our long-term plans is that we have...
InterSystems’ support used to be excellent, but that hasn't been the case over the past year. The...
We are looking at alternative options for implementing interoperability because of some of the...
InterSystems is offering a product that basically does everything. For organizations that just want...
It isn’t easy to do upgrades in the system in some ways. InterSystems was actively thinking about...
With InterSystems, getting a realistic picture of what effort it would take to accomplish something...
As long as we aren't making changes to our contract with InterSystems, the predictability is easy...
HealthShare CMS Solution Pack takes a decent amount of effort to get implemented. Once we did get it...
The most important thing the vendor could do for us is help us with some new CMS requirements that...
The solution is part of our long-term plans because I don't think we know of an alternative...
Commentary Summary
Comment Type Breakout