Bluesight for Controlled Substances Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:50:28 PM and Model.EvProductId = 197893

Commentary Summary

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Neither
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User Commentary

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Director

Technology

Unfortunately, the product continues to be a challenge. It isn’t accurate. It doesn’t track all...

Aug 2020
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Director

Other Observations & Comments

The product certainly has potential, but not all of the outcomes that we want are there. I don’t see...

Aug 2020
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Director

Service and Support

We have been requesting additional medication builds and fixes for a lot of glitches, but those...

Aug 2020
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Manager

Other Observations & Comments

We recently went live on the product, and that was pretty exciting. People are generally pretty...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor keeps about 90% of their promises. The vendor has a subscription model, so we basically...

Jul 2020
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Manager

Relationship

I would rate the vendor high for their implementation. They did quite well, and their market support...

Jul 2020
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Manager

Service and Support

I know that Kit Check has been in contact about COVID-19. There hasn't been much contact about that...

Jun 2020
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Manager

Service and Support

Kit Check keeps all of their promises. Some promises are easier to fulfill, and some take a while,...

Jun 2020
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Manager

Functionality and Upgrades

The system saves us a lot of time when we are reviewing narcotic records. All the data is face up....

Jun 2020
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Manager

Service and Support

The vendor is continually trying to evolve the product and bring in more aspects of the controlled...

Jun 2020
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Manager

Functionality and Upgrades

The only issue I have with the product is that the data feeds for nursing aren't correct. We are...

Jun 2020
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Director

Technology

I really like that the solution is web based. There is no requirement for a physical install, and...

Jun 2020
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Director

Service and Support

There was a change or a realignment, so our support changed. With our most recent change, we have...

Jun 2020
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Director

Relationship

Kit Check checks in with us, and they check in with the accounts on a regular basis to see how we...

Jun 2020
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Director

Technology

I would like to see tailored reports that cater to different audiences. With the product, what a...

Jun 2020
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Director

Functionality and Upgrades

Bluesight for Controlled Substances works exactly as promoted. I absolutely would recommend the...

May 2020
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Director

Functionality and Upgrades

There are opportunities for improvement and for making integration better. The solution is currently...

May 2020
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Director

Service and Support

Bluesight for Controlled Substances is not exceptional, but it does get the job done. The vendor...

May 2020
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Director

Functionality and Upgrades

There is some room for improvement with the reporting modules. There are areas where there is not an...

May 2020
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Director

Relationship

I have had some interactions with the vendor’s executives, especially during the kickoff, but not so...

May 2020
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Director

Other Observations & Comments

The product has helped us achieve tangible outcomes, but it hasn’t really done anything that is...

May 2020
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VP/Other Executive

Relationship

Kit Check is an excellent partner. They are very responsive. They have people from the president all...

May 2020
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VP/Other Executive

Other Observations & Comments

There is opportunity for any system to improve on integration and usability between pharmacy and...

May 2020
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VP/Other Executive

Relationship

The vendor has an opportunity to do any system business, like a quarterly business review, at an...

May 2020
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VP/Other Executive

Other Observations & Comments

Bluesight for Controlled Substances is fairly expensive, and it is hard to put a dollar value on the...

May 2020
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Manager

Functionality and Upgrades

We haven't really trained a lot of people on the product since we started. We are actually rolling...

May 2020
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Manager

Service and Support

The vendor has sent out information on how their software can be used for COVID-19. They are...

May 2020
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Manager

Functionality and Upgrades

The product is web based and updates easily and automatically. We are acting on findings from the...

May 2020
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Manager

Functionality and Upgrades

The product is part of our long-term plans. Ideally, I would like the product to be in our EMR. But...

May 2020
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Manager

Service and Support

The vendor has done what they have told us they are going to do. We used to get a pretty quick...

May 2020
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Manager

Relationship

The vendor hasn't been keeping all of their promises. The vendor was starting something new with...

May 2020
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Manager

Interfacing and Integration

The system has done very well in supporting our integration goals. We have almost a 100% audit. The...

May 2020
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Manager

Relationship

I would give the vendor a low rating for being proactive. We haven't heard anything from the vendor.

May 2020
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Manager

Implementation and Training

The initial training was pretty good, but when it comes to ongoing training, there has been zilch....

May 2020
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Manager

Functionality and Upgrades

We are having an issue with linking some of the oral tablets in the system. There are a lot of...

May 2020
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Manager

Functionality and Upgrades

The system has really helped to make the nurses accountable for their controlled substances and to...

May 2020
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Manager

Relationship

The system is pretty simple to use, but we run into problems when we need help. The vendor's support...

May 2020
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Manager

ROI / Cost (care and feeding)

Despite all of my complaints about the vendor and their lack of support, the vendor has a really...

May 2020
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Manager

Relationship

The vendor has some work that they need to do with the system. We have had a lot of issues. As a...

May 2020
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Manager

ROI / Cost (care and feeding)

We paid one big lump sum for the system, but I still feel like the vendor is charging for every...

May 2020
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Manager

Service and Support

We received an email from Kit Check about the COVID-19 crisis. The vendor let us know that there is...

Apr 2020
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Manager

Implementation and Training

I don't necessarily have 100% visibility into the vendor's training because I am not an end user....

Apr 2020
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Manager

Functionality and Upgrades

I really like the product's flexibility. The support for the configuration is really good and has...

Apr 2020
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Manager

Implementation and Training

Kit Check was able to come on-site for a recent implementation, and they used queries and...

Apr 2020
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Manager

Functionality and Upgrades

The product itself is pretty intuitive. The screens and steps are clear, and everything is really...

Apr 2020
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Manager

Service and Support

The vendor's support people are always really quick to respond. We have a direct 800 number. If we...

Apr 2020
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Manager

Functionality and Upgrades

The product enhances our ability to monitor the diversions of controlled substances. A nice thing...

Apr 2020
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Manager

Functionality and Upgrades

Kit Check has definitely saved us a tremendous amount of time in auditing. Prior to getting the...

Jan 2020
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Manager

Relationship

I am very eager to recommend Kit Check; they have been really great at helping us network across the...

Jan 2020
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Manager

Future Outlook

Kit Check is actively working on including ICD-10 procedural codes in the software. That would help...

Jan 2020
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Manager

Functionality and Upgrades

When we first went live, the system didn't have a lot of analytics. The system was more like...

Jan 2020
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Manager

Future Outlook

We intend to keep working with the system. We are bringing on some artificial intelligence tools...

Jan 2020
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Manager

ROI / Cost (care and feeding)

If the decision were solely up to me, I would absolutely buy the system again. I am a very big...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Kit Check doesn’t nickel-and-dime. We have been compensated very well and feel that the contract...

Jan 2020
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Manager

Functionality and Upgrades

There were a few issues in terms of our reporting, but I wouldn’t blame those issues on Kit Check....

Jan 2020
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Manager

Implementation and Training

Kit Check has great training. They ensure that I have everything I need. When we first went live,...

Jan 2020
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Manager

Interfacing and Integration

The system definitely supports our integration goals. We initially had a different way of doing what...

Jan 2020
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Manager

Functionality and Upgrades

Some of the reporting features have a lag, especially when we are working with a big time frame.

Jan 2020
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Manager

Service and Support

The system is definitely helping us, and Kit Check’s support is great. When I have an issue with the...

Jan 2020
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Manager

Relationship

I have visited with Kit Check’s executives before. They asked us what we would like to see with the...

Jan 2020
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Manager

Functionality and Upgrades

The system drives tangible outcomes for us. It has everything that we want in a software.

Jan 2020
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Manager

Relationship

Kit Check is very accommodating and willing to help us in every way. We run a report every day to...

Jan 2020
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Manager

Functionality and Upgrades

Bluesight for Controlled Substances is fantastic. We used a third-party solution last year. We had a...

Jan 2020
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Manager

Functionality and Upgrades

I would like to be able to upload the picture that is overlooking our machines into the narcotic...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

It is easier to dig into a patient's record in Bluesight for Controlled Substances than it is in our...

Jan 2020
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Manager

Functionality and Upgrades

We have recommended Bluesight for Controlled Substances to other hospitals in our area. One...

Jan 2020
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Manager

Relationship

Kit Check is willing to help us, and they keep their promises all the time. If we have an issue,...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I have never seen Kit Check nickel-and-dime.

Jan 2020
 Helpful

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Manager

Relationship

If I could rate my satisfaction higher, it would probably go higher. Kit Check is very proactive...

Jan 2020
 Helpful

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Manager

Interfacing and Integration

Our biggest challenge at our hospital comes from having to integrate our multiple systems together....

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very robust. There is a lot of information on the analytics tab. It would be nice if...

Jan 2020
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Manager

Service and Support

We really like the support we get from Kit Check. If there is a system outage, they are the first to...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Compared to where we came from where we only audited 10% of all controlled substance pools in the...

Jan 2020
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Manager

Relationship

I am optimistic that my satisfaction will stay high. The vendor reaches out when they are developing...

Jan 2020
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Manager

Relationship

We have regular meetings with our representative, yet we continue to have problems.

Dec 2019
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Manager

ROI / Cost (care and feeding)

There are multiple things that I am working on with Kit Check. Sometimes things don't charge...

Dec 2019
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Manager

Implementation and Training

As far as training goes, I would say I learned a lot by using the system without any official...

Dec 2019
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Manager

Functionality and Upgrades

There might be some flawed logic in the system. Maybe there is a bug that Kit Check needs to fix....

Dec 2019
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Manager

Functionality and Upgrades

We have had some problems with patients being mapped to the wrong mobile identification number...

Dec 2019
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Manager

Service and Support

In terms of important things that I would like Kit Check to fix, I tried to understand exactly the...

Dec 2019
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Manager

Functionality and Upgrades

The product is beneficial and is pretty self-explanatory. Everything is easy to use and can be...

Dec 2019
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Director

Functionality and Upgrades

Kit Check provided multiple Webex meetings that were effective. They coordinated with us so that we...

Dec 2019
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Director

Interfacing and Integration

The integration helps us be more cohesive with other departments and gets them what they need more quickly....

Dec 2019
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