ControlCheck Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
In general, our outcome has been more precise monitoring of the chain of custody for controlled...
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Product
We see some highly limited ability to utilize ControlCheck for continuous infusions or titrated...
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Operations
Initially, there was a fairly small group from Bluesight for the implementation. There was a lot of...
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Relationship, Value
Bluesight has made several fairly quick improvements and has been very open about taking feedback....
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Product
In ControlCheck, there are still some things that need optimization, not necessarily around the...
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Relationship
Sometimes Bluesight’s support team has failed me, and that has been terrible. But the support people...
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Product
I have had some issues lately. Bluesight bought Medacist, so it seems like they are rolling out a...
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Product, Value
ControlCheck is the only system I personally have worked with, and it is better than nothing. It is...
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Operations
Bluesight offers a lot of training, but I have not been going to the sessions because I don't have...
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Relationship
Bluesight is constantly updating things, and that is not a bad thing. The vendor is not complacent...
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Loyalty, Product
If it were all or nothing, I would say that ControlCheck is great and that I would buy it again, but...
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Product
ControlCheck works from a queue, and all of the behavioral analysis is separate from that. The...
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Culture, Value
ControlCheck is priced appropriately. I don't think Bluesight has an implementation fee; however,...
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Product
We really like the product. We use it every day. There are definitely things that could be improved,...
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Relationship, Product
We have had a couple of system issues that were unknown by Bluesight and that we had to bring to...
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Product
ControlCheck has a feature where we can put notes and other documents and updates into a repository....
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Product, Value
ControlCheck absolutely helps us to target certain behaviors or practice issues within our...
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Relationship, Operations
At times, I have gotten choked up because of the support from Bluesight. Their help through the...
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Relationship, Operations, Product
The amount of resource documents from Bluesight is incredible. I had to make an entire folder. There...
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Product
I am a very quick learner, and I am very tech savvy. I went to a conference, saw ControlCheck, and...
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Loyalty
Due to our experience with Bluesight, other facilities are adopting ControlCheck as well. We are...
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Relationship
We were accustomed to Bluesight being really responsive to us. However, as Bluesight has expanded...
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Operations, Product
The system is easy to use. We have clinical leaders who use the vendor's website too. The system is...
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Relationship, Product
The solution has allowed us to monitor end-user activity with more transparency. We have also been...
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Operations
Our implementation with Bluesight was rough. The people from Bluesight who we interacted with...
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Relationship, Product
In terms of incremental changes that have been made through the system's upgrades, we feel like...
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Culture
When we initially did a demo for ControlCheck, Bluesight talked about adding pain scores to the...
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Product
As our diverters have gotten more sophisticated, we have started to see a forgery of medication...
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Product, Value
Some of the outcomes that we have seen from Bluesight have been misaligned. I think that the...
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Relationship, Product
Bluesight acquired another software company, and they have been able to take what customers liked...
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Operations, Product
With ControlCheck, there really isn't something where we need a lot of support. The system is fairly...
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Culture
When we first bought ControlCheck, we thought it was going to be the magic bullet. We thought it was...
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Relationship, Product
ControlCheck is giving us a lot of reports and information to help inform our decision-making....
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Product
ControlCheck grabs our invoices and shipping notices of controlled substances from our wholesaler....
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Operations, Product
ControlCheck is quick and incredibly intuitive. I can go in and just flip through the system myself,...
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Operations
Training for ControlCheck is a joint effort. Bluesight does overall training classes, and they...
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Product, Value
One thing that I am really intrigued about with this product is that we are able to identify what a...
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Product, Value
We have seen a lot of great outcomes using the drug diversion tool. It has helped us capture data...
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Loyalty
ControlCheck was the first thing on the market at the time when we needed a system. It was better...
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Loyalty
The important things are utilization and how easy the product is to use. We don't just have a...
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Product
ControlCheck is not meeting my needs. ControlCheck is its own system, and it is not able to...
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Value
Bluesight wants thousands of dollars to do a couple of upgrades that I need, and I don't want to...
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Relationship, Product
Bluesight has been working on their maneuverability and their audit tables so that we can do more...
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Product
I want to be able to open an event closed by ControlCheck. Sometimes, Bluesight closes an event that...
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Loyalty, Operations
If things break, they get fixed. Bluesight is always there, and they are always available. If we...
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Product
The basic functionality of having a closed loop is a strength of ControlCheck. For a long time,...
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Product
We can download the IRIS report in ControlCheck, but it downloads as a PDF that is not easy to read....
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Product
I can't complain about ControlCheck because it is doing stuff for us that we couldn’t do previously,...
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Product
ControlCheck has really opened our eyes to nursing practice issues, documentation issues, and waste...
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Relationship
ControlCheck’s biggest strength is that the vendor has invested a lot of resources in it, and...
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Relationship
There really hasn’t been much improvement, new ideas, or options for ControlCheck. We would like to...
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Product, Value
One of the outcomes that has been most noticeable since using ControlCheck is the speed at which we...
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Product, Value
ControlCheck has freed up valuable time for our nurse managers by shortening the amount of time that...
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Product, Value
I am never pleased with changes that don't provide any value to me and make me change the way I use...
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Product
Things were overpromised and underachieved. The system still requires a considerable amount of...
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Operations
I wish we could have had more help with training. I realize that controlled substance policies are...
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Product, Value
The system has made the diversion workflow much easier and streamlined. It also makes it very easy...
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Product
We love the fact that ControlCheck captures every controlled substance transaction, from dispensing...
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Product
There is one limitation currently with ControlCheck, and that is that it doesn't capture or...
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Product
One of my biggest concerns is that ControlCheck captures administration but does not capture whether...
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Relationship, Product
ControlCheck is time consuming, but it is better than our old manual process. The product is a...
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Loyalty, Product
The product is thorough, and when we did our comparison with other products on the market,...
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Product
I don't think the issue is the product itself, but ControlCheck has some foibles where it has issues...
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Loyalty, Relationship, Product
Bluesight is working on significant improvements, in which they are addressing a lot of the issues...
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Relationship, Product
Bluesight is good. They are always willing to upgrade the product and make things better for us. And...
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Product
ControlCheck works well in terms of running the reports and everything coming through okay. It is...
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Value
I think Bluesight nickel-and-dimes a little. We have to get approval for upgrades because they do...
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Product
On the pharmacy side of ControlCheck, we have it set up to pull our invoices so that it can match up...
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Product
I thought ControlCheck would show me all the transactions for when my technicians take a narcotic...
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Product
If procedure areas only use their EHR and their automated dispensing cabinets and anesthesia carts...
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Loyalty, Relationship
Bluesight's customer service is good, and overall, we have been very pleased. ControlCheck is a good...
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Product
The nursing component of ControlCheck works really well. We are learning our way through it. There...
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Value
With ControlCheck, we have been able to streamline our review process of controlled substances....
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Relationship, Operations
Overall, things have been going very well with ControlCheck, and we are pretty happy with the...
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Operations
If I were to give advice to someone looking to implement ControlCheck, I would tell them that they...
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Product
One area where the vendor could improve the system would be with its benchmarking reports and...
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Relationship, Product
One thing Bluesight could work on in ControlCheck would be compliance monitoring. We have built...
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Product, Value
ControlCheck has done a phenomenal job in terms of reconciling waste and helping us with...
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Operations
Bluesight had plenty of support at our disposal for our rollout of the system. There were speed...
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Loyalty, Product
ControlCheck has done a phenomenal job in terms of reconciling events and serving as a bridge...
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Product
Some types of transactions can be problematic for the system. For example, nonprofile dispensing...
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Operations
ControlCheck is intuitive, easy to follow, and easy to navigate. We have designated personnel who...
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Value
I have no idea what we spent on ControlCheck, but I know that it is an amazing tool. The outcomes we...
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Product
I would tell a peer that ControlCheck is a program that integrates our web-based EHR with our...
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Relationship, Product
ControlCheck's real-time responses could be improved. Things don't load in the system for up to 24...
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Operations
There are a lot of things in Bluesight's community that we don't know about or didn't learn until we...
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Relationship, Product
When the files don't get transmitted or someone thinks they are missing something, Bluesight is very...
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Culture
The vendor told us up front what the product can and can’t do. They told us what was available. We...
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Product
The product is pretty complicated to use. But we are also trying to get nursing involvement, and the...
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Relationship, Operations, Product
We have had some updates come out, and the vendor is really promoting their user group. We can vote...
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Loyalty
We saw presentations from Bluesight on their ControlCheck product, and the web access is probably a...
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Loyalty, Product
One of the biggest holes in the program is the tracking of controlled substances when they leave the...
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Product
On the investigation portfolio of ControlCheck where we document all our research when there is a...
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Culture, Value
There haven't been charges from Bluesight for improvements or add-ons unless we have had a specific...
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Product, Value
ControlCheck has been a very useful tool. We have revamped our whole diversion program around the...
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Loyalty, Product
We still see a lot of individuals who have divergent behavior that is explainable by things like...
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Relationship, Product
Bluesight has done a good job of making improvements throughout the time we have had ControlCheck....
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Loyalty, Relationship
Bluesight has been doing a lot of improvements and enhancements since we started with ControlCheck....
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Loyalty, Value
Bluesight is constantly moving forward and looking to improve themselves. Some of our scores are a...
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Product
Bluesight's anesthesia module could use some work because the vendor bases its scores on the same...
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Loyalty, Product
When we use ControlCheck, our action times are all over the board. Our action times are well outside...
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Relationship
For fixing breaks, the turnaround time for Bluesight's support team is a few days at most, and they...
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Loyalty, Product
Bluesight could improve their monitoring of continuous infusions, and they have plans to eventually...
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Loyalty, Relationship
We are on the phone with Bluesight pretty regularly. They are working on customizing the product....
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Product
ControlCheck is very intuitive and easy to use once users get into it a bit. We are still developing...
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Relationship, Product
No product works by itself. If users are going to be successful with any product, they need someone...
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Relationship, Product
Since drug diversion software is new and there isn't a gold standard for it, Bluesight is willing to...
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Relationship, Product
Sometimes, getting data and files across the system is difficult. That has caused some delays for us...
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Relationship, Product
Bluesight responds quickly when I open a case with them. For example, sometimes I will find a piece...
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Operations
Bluesight had a really good implementation process that was nice, and they were very helpful. We had...
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Relationship, Product
ControlCheck had some hiccups early on, but Bluesight pushed out updates regularly. The vendor sends...
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Value
ControlCheck is a little expensive, but it is a good product. It saves us a lot of time because we...
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Product
I would tell someone who was looking at ControlCheck that its workflow is a little different...
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Loyalty
We decided to go with ControlCheck because we liked the integration it had with Epic's systems....
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Product
ControlCheck is advertised as being able to proactively detect diversion, but at the end of the day,...
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Product
Bluesight integrated their solution with our other solutions. We didn't think they would do that.
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Culture
The problem with Bluesight is that they overpromised, They said that their system could take a lot...
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Operations
The vendor's installer and project managers were good and easy to work with, even though their...
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Relationship, Operations
I am very happy with ControlCheck. Bluesight has been absolutely fantastic to work with in every...
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Product
The only thing Bluesight hasn’t figured out yet is infusions. The system is unable to reconcile...
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Loyalty, Product
ControlCheck is very simple to navigate and complete tasks in. The system is pretty intuitive to me....
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Relationship, Operations
We came out of the gate and closed almost 100% of our transactions automatically, and that was...
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Product, Value
I love ControlCheck. I would highly recommend it to anyone. It saves us time and puts things in...
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Product
I would like to see Bluesight grow their pharmacy module. They have some things that help us monitor...
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Product
ControlCheck functions on the reports that we send every day; it is just using data, not pulling it....
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Product
The system right now does very basic reconciliation for continuous infusions. It is a lot of work to...
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Loyalty, Relationship, Operations
The vendor has done a good job with customer engagement. They have set up a couple of different...
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Relationship
When we went with ControlCheck, we didn’t expect it to be perfect; we knew there were going to be...
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Relationship, Product
The analytics from the software has been helpful and useful, and we have been able to identify...
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Relationship, Product, Value
ControlCheck and our homegrown solutions have helped give us a full picture of an individual's...
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Product, Value
The greatest benefit that we have seen from the solution has been the ability to discern where...
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Culture
Bluesight didn't quite meet some of the promises they made in our original contract with them. Most...
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Operations
The person from Bluesight who we have been working with recently has been killing it. The latest...
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Product, Value
The system is made for mid to large hospitals. That means that some of the smaller hospitals in our...
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Relationship
Sometimes there is a delay in Bluesight’s support. We are not calling IT people on-site and getting...
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Relationship
Whether our IT folks or VPs get on a call, the vendor is very responsive. They work with us to...
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Loyalty
There are some things that we have asked the vendor for, and with their recent acquisition of...
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Operations
When we did our implementation, a lot of the tip sheets and things that are available weren’t...
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Operations
Bluesight does a great job with ongoing training. They have a Bluesight collaborative where folks...
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Product
There are some things that we would like to be able to track with the product that we can't. Some of...
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Relationship
Sometimes things are a little delayed, but overall, Bluesight definitely keeps their promises. One...
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Value
The only time that we got an extra charge from Bluesight was for an update to our automated...
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Value
There is only one area where Bluesight is nickel-and-diming a little. For example, with...
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Operations, Product
The biggest strength is the product is that it is very user friendly and very easy to navigate....
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Product
From a pharmacy receiving standpoint, the vendor does a great job with tracking the wholesaler...
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Loyalty, Product
Epidurals and PCAs cannot be mapped in ControlCheck, but I think the vendor is working toward that....
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Loyalty, Product
ControlCheck has robust analytics. The analytics piece is a pretty neat tool, and I like the...
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Loyalty, Relationship, Operations
The communication between the customer and Bluesight is really robust, and they do a really good job...
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Operations, Product
We would like more robust training on analytics and how we, as customers, can utilize the metrics...
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Operations
Bluesight’s training is very scripted. I understand that they have to keep things standardized, but...
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Relationship
ControlCheck helps us find issues more often, and when we find them, we can resolve them.
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Product
The dashboard that a user sees when they log in to the system has been fairly consistent for the...
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Loyalty, Product
One of the biggest things that I can say about ControlCheck is that it is constantly moving forward...
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Product
The strength of ControlCheck being a web-based platform is also its greatest weakness. If there are...
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Product
Once we get the hang of using ControlCheck and get to a stable point where we are feeding into the...
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Relationship
Communication with Bluesight is very frequent, and because of that frequency, we are basically able...
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Relationship
Overall, there are a few things deep in ControlCheck that are a little tricky and hard to use....
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Loyalty, Relationship, Product
Bluesight is a little slower at responding now that they have gotten bigger, but they are working on...
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Product, Value
The most beneficial outcome of ControlCheck is that we are able to identify and act on any issues...
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Operations, Value
I would tell others that ControlCheck has a pretty painless installation and go-live as far as the...
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Product
As far as outcomes go, ControlCheck contributes by providing additional sources of readily...
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Culture, Loyalty
I was not privy to the sales pitch that Bluesight made in the beginning, but on the implementation...
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Product
ControlCheck lacks the ability to dive into and differentiate data. For example, with PCA pumps,...
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Product
There are a lot of false positives in ControlCheck. The raw material is there for greater resolution...
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Product
I haven't seen anything in ControlCheck that I would categorize as artificial intelligence. There is...
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Product
Bluesight’s program is centered on investigations of people, yet the audit tool is focused on...
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Product
There are two functions of the tool. One function is to look into events, and the other is to...
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Product
ControlCheck could be a very easy-to-use product, but the directions Bluesight gives end users don’t...
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Relationship
Bluesight has an excellent customer satisfaction model. I send an email to the help desk, and within...
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Relationship
We have asked the vendor for a couple of enhancements, but we haven't heard back about those in a...
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Relationship
The vendor has helped us close multiple cases of discrepancies. The vendor has also created better...
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Product
ControlCheck doesn't talk to our EMR very well. We have multiple EMRs for different departments, and...
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Loyalty, Product
Our health system is satisfied with ControlCheck. Otherwise, we would be looking for something else.
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Loyalty, Product
We haven't identified any outcomes since I have been in my current position, so we are trying to...
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Operations, Product
There haven’t been any issues with ControlCheck. There are a lot of functionalities in the program...
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Product
We find a lot of things in the system that we can see in our EMR but that don't come across to...
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Product
There is an overlap between a couple of our departments, and that makes it difficult to tell whose...
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Product
People make rather large jumps in their IRIS scores in a very short time. One person may have had a...
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Product
ControlCheck only looks at one particular medication cabinet, and that is weird because technicians...
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Product
There is a lot of latency in ControlCheck, and we don't love that for a web-based platform. We are a...
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Product
We tell the system there is a variance, and we click on things. The system expands those things and...
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Relationship
We don't love Bluesight’s customer service team. We have to email the support people, and they get...
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Operations, Product
One problem is that we have to clean the data because the end users can't see bad data. Bad data...
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Relationship, Product
If ControlCheck misses a download, Bluesight just sends an email notification to say that the...
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Product
We are putting more structure around the diversion process with ControlCheck, so every division has...
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Relationship
We are getting plenty of attention from Bluesight. We have kept a regular cadence of meetings with...
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Loyalty, Product
Bluesight advertises that they are going to see every transaction and that they will give their...
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Loyalty
We recommended Bluesight's system to a peer. Compared to its competitors, there isn't anything better....
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Relationship
There are some things that Bluesight could do for their reports that would improve their end-user...
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Relationship
Some of our people are happy that Bluesight has a community board. They post some things, ask some...
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Product
We have some problems with the system's mapping. We have had to filter out some medications because...
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Relationship, Product
The vendor does a great job of bringing forward things that we need. However, users don't always...
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Relationship, Product
Bluesight's system has a nice way of capturing everything together and documenting it, but with the...
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Loyalty
Some of the facilities in our health system use a different vendor, and either they are going to go...
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Operations, Product
Bluesight’s software really helps us close out variances and discrepancies in under 24 hours, and...
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Operations
When I purchase something, I prefer having on-site training, but all of Bluesight’s training was virtual....
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Product, Value
This product is amazing to have. It truly changes our workflow to have drug diversion monitoring...
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Product
My main beef with ControlCheck is the reporting. For the type of reports I want, my sales...
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Relationship, Product
We would like the vendor to be proactive about identifying when a file isn't uploaded. There are...
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Product, Value
Using ControlCheck, we are able to identify high-risk areas or high-risk employees based on what...
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Product
We have seen outcomes from using the product, but it hasn't been without its technical snags. Trying...
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Loyalty
We have looked at some other systems, but we still feel that ControlCheck gives us at least as much...
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Value
Bluesight does charge for things that I feel are a bit on the nitpicky side, but they are also...
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Relationship
There has been a lot of turnover at Bluesight in terms of support. We get used to a certain person,...
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Relationship
Bluesight has been pretty good at working with us on enhancing the system and getting some fixes...
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