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Exa PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

In terms of what we use the system for, it's mainly an archive because our radiologists don't read...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Exa PACS is pretty reasonably priced. The price is really good for the amount of time we use the system....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

If we end up getting a new EHR, we might need to get a more robust PACS. Now that I know Exa PACS so...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

With Konica Minolta, we don't really get training unless we ask for it. But Konica Minolta has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Konica Minolta doesn't have a lot of training information that they provide that we can do ourselves....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We are in the process of changing solutions. We are replacing our PACS and dictation solutions with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We have calls with higher-ups at Konica Minolta, and we are still talking about the same things year...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Konica Minolta has been super flexible with the things we have needed. We did move away from Exa...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Konica Minolta put a log system in place where they actually have someone watching the logs to see...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Our implementation was a big task, but Konica Minolta provided both on-site and remote resources for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Exa PACS is definitely part of our long-term plans. We actually just talked with Konica Minolta...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Konica Minolta’s executive team has been very involved. The higher-ups have called us a few times,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The first time we did training, it left a little to be desired. The second time around, I think...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Our relationship with Konica Minolta has grown stronger over the past year, even though it started...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Konica Minolta came back and said that they realized they were not able to offer a certain...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Director

Exa PACS is probably one of the easier systems I have used. It is relatively straightforward. We...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

When we look at what we spent on Exa PACS compared to what we could have spent on something else,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Konica Minolta is really open to feedback from end users. Some of the things that did not go well...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Since all our organization's sites are on the same instance, I can go into Exa PACS and set filters...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Konica Minolta doesn’t charge for every little thing. I think Exa PACS is a good product.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The executives at Konica Minolta keep changing. I sometimes don't know who the best point of contact...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Konica Minolta will send a document with instructions or refer users to a site with instructions. I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have problems with our interfaces and the duplication of messages. Exa PACS is not what we expected....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We haven't really seen many new things. We keep asking for recommendations on hardware and setups,...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

In the near future, we are going to be looking at different PACS that offer cloud solutions. Also,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The time it takes Konica Minolta to resolve a problem has been a challenge. There are a lot of...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

The support is the one area where I would complain because of the response time. The time frame for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would rate the training high. I don’t believe I left the training with any more questions. I felt...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

For the most part, the vendor keeps their promises, at least with what a sales representative...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Konica Minolta could improve their support and the ability to print x-rays to paper without being...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Konica Minolta's strength is training, and Exa PACS is user-friendly. The PACS team comes in person...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Konica Minolta needs to work on some of the aspects for radiologists viewing things in Exa PACS....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We just got in a version of Exa PACS where Konica Minolta started actually using an API. Not having...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We can ask Konica Minolta for training at any time. The vendor has an online university where they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

There is constant communication from Konica Minolta. We have an account manager. I can basically...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Konica Minolta wants to be proactive. They have definitely made improvements to their proactivity,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Exa PACS is easily accessible. We can access it through a browser and on our iPads. Konica Minolta...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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