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Exa PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
If I could recommend a specific improvement, it would be to expand the dashboard and reporting...
What I like most about Exa PACS is the combination of its powerful functionality and the exceptional...
What I like most about the product is its robust functionality, user-friendly design, and...
While the product is very robust, user friendly, and scalable, there are always opportunities for...
I’d say that things are more of a roller coaster with Konica Minolta, and we have more problems than...
I haven't been working at this job long, and we just have a lot of problems. Everything in...
If there is one thing I could ask for from Konica Minolta is a functioning platform that works in a...
We don't have AI in our system, so we are doing everything. I mean, we've got automatic routing...
Honestly, I don't know what our long term plans are with Exa PACS. If things keep going the way they...
Exa PACS is for an organization that operates in radiology and teleradiology 10 years ago, not for...
The vendor escalates things, and they get to the tickets, but it takes weeks to get resolutions. I...
The vendor needs to catch up on the AI side of everything. They're so outdated that it feels like we...
I don't even know what the vendor's road map is. The last time I talked to them was a few months...
I just use Exa PACS for raw data ingestion. We don't even read studies in Exa PACS. Instead, we have...
The most important thing that Konica Minolta could do is to just get caught up with their platform....
I don't know of a self-learning center with Konica Minolta. I'd like to see something where we can...
Konica Minolta has had drastic cuts in headcount as an organization, and a lot of that was targeted...
Exa PACS lacks the customizable features that some of the other systems offer, particularly...
Konica Minolta has been behind the ball on a number of things with APIs and API integrations with...
We have a package with the vendor, and it covers all of our modalities and a lot of our needs for...
The vendor's customer service depends on who we are working with. There are some new people who are...
The vendor will escalate things. There are individuals who understand our facility, and their...
The vendor has the solutions that we need. Sometimes we have problems with compatibility and...
Something that we are excited about that the vendor has developed is echocardiograms, and we are...
In terms of what we use the system for, it's mainly an archive because our radiologists don't read...
Exa PACS is pretty reasonably priced. The price is really good for the amount of time we use the system....
If we end up getting a new EHR, we might need to get a more robust PACS. Now that I know Exa PACS so...
With Konica Minolta, we don't really get training unless we ask for it. But Konica Minolta has...
Konica Minolta doesn't have a lot of training information that they provide that we can do ourselves....
We are in the process of changing solutions. We are replacing our PACS and dictation solutions with...
We have calls with higher-ups at Konica Minolta, and we are still talking about the same things year...
Konica Minolta has been super flexible with the things we have needed. We did move away from Exa...
Konica Minolta put a log system in place where they actually have someone watching the logs to see...
Our implementation was a big task, but Konica Minolta provided both on-site and remote resources for...
Exa PACS is definitely part of our long-term plans. We actually just talked with Konica Minolta...
Konica Minolta’s executive team has been very involved. The higher-ups have called us a few times,...
The first time we did training, it left a little to be desired. The second time around, I think...
Our relationship with Konica Minolta has grown stronger over the past year, even though it started...
Konica Minolta came back and said that they realized they were not able to offer a certain...
Exa PACS is probably one of the easier systems I have used. It is relatively straightforward. We...
When we look at what we spent on Exa PACS compared to what we could have spent on something else,...
Konica Minolta is really open to feedback from end users. Some of the things that did not go well...
Since all our organization's sites are on the same instance, I can go into Exa PACS and set filters...
Commentary Summary
Comment Type Breakout