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Exa PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have a package with the vendor, and it covers all of our modalities and a lot of our needs for...
The vendor's customer service depends on who we are working with. There are some new people who are...
The vendor will escalate things. There are individuals who understand our facility, and their...
The vendor has the solutions that we need. Sometimes we have problems with compatibility and...
Something that we are excited about that the vendor has developed is echocardiograms, and we are...
In terms of what we use the system for, it's mainly an archive because our radiologists don't read...
Exa PACS is pretty reasonably priced. The price is really good for the amount of time we use the system....
If we end up getting a new EHR, we might need to get a more robust PACS. Now that I know Exa PACS so...
With Konica Minolta, we don't really get training unless we ask for it. But Konica Minolta has...
Konica Minolta doesn't have a lot of training information that they provide that we can do ourselves....
We are in the process of changing solutions. We are replacing our PACS and dictation solutions with...
We have calls with higher-ups at Konica Minolta, and we are still talking about the same things year...
Konica Minolta has been super flexible with the things we have needed. We did move away from Exa...
Konica Minolta put a log system in place where they actually have someone watching the logs to see...
Our implementation was a big task, but Konica Minolta provided both on-site and remote resources for...
Exa PACS is definitely part of our long-term plans. We actually just talked with Konica Minolta...
Konica Minolta’s executive team has been very involved. The higher-ups have called us a few times,...
The first time we did training, it left a little to be desired. The second time around, I think...
Our relationship with Konica Minolta has grown stronger over the past year, even though it started...
Konica Minolta came back and said that they realized they were not able to offer a certain...
Exa PACS is probably one of the easier systems I have used. It is relatively straightforward. We...
When we look at what we spent on Exa PACS compared to what we could have spent on something else,...
Konica Minolta is really open to feedback from end users. Some of the things that did not go well...
Since all our organization's sites are on the same instance, I can go into Exa PACS and set filters...
Konica Minolta doesn’t charge for every little thing. I think Exa PACS is a good product.
The executives at Konica Minolta keep changing. I sometimes don't know who the best point of contact...
Konica Minolta will send a document with instructions or refer users to a site with instructions. I...
We have problems with our interfaces and the duplication of messages. Exa PACS is not what we expected....
We haven't really seen many new things. We keep asking for recommendations on hardware and setups,...
In the near future, we are going to be looking at different PACS that offer cloud solutions. Also,...
The time it takes Konica Minolta to resolve a problem has been a challenge. There are a lot of...
The support is the one area where I would complain because of the response time. The time frame for...
I would rate the training high. I don’t believe I left the training with any more questions. I felt...
For the most part, the vendor keeps their promises, at least with what a sales representative...
Konica Minolta could improve their support and the ability to print x-rays to paper without being...
Konica Minolta's strength is training, and Exa PACS is user-friendly. The PACS team comes in person...
Commentary Summary
Comment Type Breakout