Exa PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
Konica Minolta doesn’t charge for every little thing. I think Exa PACS is a good product.
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Relationship
The executives at Konica Minolta keep changing. I sometimes don't know who the best point of contact...
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Operations
Konica Minolta will send a document with instructions or refer users to a site with instructions. I...
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Product
We have problems with our interfaces and the duplication of messages. Exa PACS is not what we expected....
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Product, Value
We haven't really seen many new things. We keep asking for recommendations on hardware and setups,...
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Loyalty
In the near future, we are going to be looking at different PACS that offer cloud solutions. Also,...
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Relationship, Product
The time it takes Konica Minolta to resolve a problem has been a challenge. There are a lot of...
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Relationship
The support is the one area where I would complain because of the response time. The time frame for...
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Operations
I would rate the training high. I don’t believe I left the training with any more questions. I felt...
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Culture
For the most part, the vendor keeps their promises, at least with what a sales representative...
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Relationship, Product
Konica Minolta could improve their support and the ability to print x-rays to paper without being...
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Operations
Konica Minolta's strength is training, and Exa PACS is user-friendly. The PACS team comes in person...
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Loyalty, Product
Konica Minolta needs to work on some of the aspects for radiologists viewing things in Exa PACS....
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Loyalty, Product
We just got in a version of Exa PACS where Konica Minolta started actually using an API. Not having...
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Operations
We can ask Konica Minolta for training at any time. The vendor has an online university where they...
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Relationship
There is constant communication from Konica Minolta. We have an account manager. I can basically...
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Relationship
Konica Minolta wants to be proactive. They have definitely made improvements to their proactivity,...
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Product
Exa PACS is easily accessible. We can access it through a browser and on our iPads. Konica Minolta...
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Loyalty
We are happy with Konica Minolta in general, and we like having our PACS, RIS, billing, and...
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Relationship, Product
We have found a few bugs in the system that seem to be ongoing issues. We are not sure whether there...
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Relationship
Konica Minolta is not proactive; they are very reactive. They help when needed, but only when we are...
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Loyalty, Product
Overall, I would say the solution is very good, but we do hope some of the lagging issues improve. I...
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Operations, Product
We went through an upgrade for the solution, and I don't think it had been tested very well or was...
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Relationship
Konica Minolta's support team is great. We usually hear back within an hour of logging a ticket, and...
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Operations
We just don't really get any training. If we could create a training, it would be customizable to...
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Relationship, Product
We would like Konica Minolta to reach out about any potential upgrades that we could do to help...
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Operations, Product
We have had very limited instances of downtime. We are on virtual network virtual servers, and we...
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Culture, Relationship
We have a sales representative for Exa PACS, but if that person is changed out, we don't know who...
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Product
Exa PACS is a pretty user-friendly PACS. Our providers don't seem to have issues with the system. If...
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Value
We are not paying an astronomical amount for Konica Minolta. I have talked to their folks, and Exa...
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Product
With Exa PACS, I would like to have more options for reports. We would like to customize them. For...
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Relationship
Konica Minolta pretty much does keep their promises. We have to go through the help desk, which is...
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Product
Exa PACS has been pretty reliable for storage, archiving, viewing, and ease of use for the...
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Product
Our radiologists didn't like the tools for MRI. We would like more functionality. We bought a...
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Relationship
Konica Minolta could always stand to improve their tier-one support in terms of closing out tickets...
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Loyalty, Product
This issue has supposedly been fixed in the next version of Exa PACS, but in the version we are...
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Product
I would buy Exa PACS again because of its simplicity. It doesn't have a separate section for...
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Operations
I do all of our training. I don't get any training from Konica Minolta. I know how to use all of Exa...
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Relationship
We have a portal for communication with Konica Minolta. When I log into the portal, I can place a...
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Value
The amount of money that we actually invest in the solution and how much we are getting back is not...
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Product
For the staff members who are everyday users of the solution, Exa PACS is very user-friendly. For...
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Product
I would like Konica Minolta to reach out to me about upgrades, security fixes, and training. Also,...
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Loyalty, Operations, Product
Exa PACS works well, and it is intuitive. We don't have to train people on it. They just log in and...
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Product
I would like the vendor to enhance the system's critical test reports. We have regulatory and...
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Product
Konica Minolta works well with all of our other vendors. We have been able to do a very good...
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Relationship
I don't think any PACS vendor keeps all of their promises. I have been around for a long time. In...
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Relationship
The vendor does really well with their support. Konica Minolta's people communicate with my...
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Relationship
The vendor needs to communicate better about the things they are working on and the things that are...
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Loyalty, Product
The system does what it is supposed to with very few problems, and it is a pretty solid platform. It...
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Loyalty, Operations
The vendor could improve their training with more integrations and more engagement. The vendor's...
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Operations, Product
Exa PACS does work. It is just not well designed the way it is set up right now. I have no idea how...
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Product
I have complaints about Exa PACS. I have been working with it for a long time, and I used to work...
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Product
I would not buy Exa PACS again. It is too tedious and not efficient enough for me. There is too much...
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Operations
I have never worked or interacted with Konica Minolta in my life. I have no contact with them. I...
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Product
From time to time, Exa PACS crashes in the morning, and it has to be rebooted, but that doesn't seem...
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Relationship
When we ask for enhancements from Konica Minolta, their answer is usually no, so there is not a lot...
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Product
Exa PACS is relatively straightforward. It is not complicated like some PACS products. When we did a...
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Loyalty, Product
One thing we struggle with is our integration between Exa PACS and our EHR's patient portal where...
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Relationship, Operations, Product, Value
We switched from an on-site server with Exa PACS to a cloud-based version recently. We were a little...
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Operations
The information we got from Konica Minolta during training was good, but the person that they used...
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Loyalty, Operations, Value
We used Exa PACS at our organization before we merged with another organization, so we had to pick a...
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Relationship
Konica Minolta has a really good project manager on our team who has been instrumental in making...
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Culture, Value
Konica Minolta has been very up-front with pricing. Negotiating pricing and making sure that...
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Relationship
Exa PACS is user-friendly. Technologists and radiologists who use it think it is easy to use, and I...
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Loyalty, Operations
We had a lot of struggles with Exa PACS for about a year, and the fault was on both us and Konica...
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Loyalty
We merged with another group, so when our contract with Konica Minolta runs out, we might move over...
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Relationship, Operations, Product
I feel like Konica Minolta has done well with timelines. The vendor should focus on new builds and...
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Loyalty, Product
There were a couple of things that we were looking at customizing, such as being able to show...
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Relationship, Operations
I know everybody's time is valuable and thinly spread, but Konica Minolta could maybe have a...
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Product
One of the things the radiologists like best about Exa PACS is the speed of clicking to images for...
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Relationship
Konica Minolta's support team could use some investment, particularly around adding technical...
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Product
Exa PACS lacks good integration with our EMR, and that is frustrating for decently sized imaging...
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Relationship
The support from Konica Minolta has been spotty. If we have a small issue, they can usually get back...
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Product
Exa PACS has some basic reporting tools, but they really lack beyond the very basic reports. Exa...
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Loyalty, Product
If I were to go back today and look at buying Exa PACS again, I would ask for multiple references...
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Product
I will give the solution credit for the simple admin reporting. I do like how easy it is to get the...
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Value
Exa PACS isn't an expensive system, but it also doesn't do a lot of things, so we have other...
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Loyalty
We are winding down the use of Exa PACS. We finally decided to leave due to issues with scalability,...
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Product
We have no issues at all and are satisfied with the product
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Loyalty, Relationship
Konica Minolta's support has slow responses. Like any large support team, the vendor uses a ticket...
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Relationship
Konica Minolta's senior level is very responsive. They will get someone on the phone with me, and we...
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Relationship
I would advise someone who was considering Exa PACS to do their due diligence on the support side of...
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Product
Based on our current experiences, I would suggest that Konica Minolta focus on HL7 integrations with...
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Relationship, Value
Exa PACS is robust. It works, and it has the ability to do everything that we need. The best thing...
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