Machinify Post-Payment Accuracy and Integrity Commentary

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Machinify is really easy to work with, and they’re very fair with charges. It’s not like every time...

I would like to see Machinify add some focus on the third-party administrator world and provide...

Machinify's strengths are their technology and people. The vendor is amazing at identifying...

Machinify is a very experienced and knowledgeable subrogation vendor. They also have a lot of...

Machinify is very collaborative and highly experienced in what they do, and they know their business...

For Machinify, the opportunity is to develop a compelling prepayment coordination-of-benefits...

Machinify has really stepped up their training efforts. We've done a lot of train-the-trainer...

Machinify doesn't necessarily get into provider facilities themselves, so they really don't have a...

Machinify’s costs are a little higher than I wish. In fact, we would probably give them more work,...

In terms of data mining, there was no change when Machinify acquired Rawlings. We wouldn't have even...

We didn't really buy Machinify. The vendor only gets paid if they find stuff and we agree on it, so...

Machinify is very easy to work with. They take our information and do a lot of data mining for us....

We always bring up whether Machinify could do the coordination of benefits for the pharmacy. That...

The customer service is phenomenal. Even though Machinify is in another state, they make our...

I hate to give a perfect score because nobody's perfect, but honestly, Machinify is there for me all...

We have had some integration issues, but those have mostly been related to data feeds. Besides that,...

We get our money's worth. I work with other vendors as well, and in comparison, Rawlings' rates are...

To explain who they were, Machinify did provider education for us when we started working with them....

At my previous employer, we didn't outsource anything, so I was a little skeptical when I came here,...

We're not currently doing any subrogation with Machinify, but I'd like to because they are very...

Since the acquisition, the vendor's support and savings have both taken a dramatic decline. We've...

Machinify needs to hit their financial targets. They need to be partners with us in solving...

Machinify has held true to everything they promised in the beginning. We have built a really strong...

We have been very established with Machinify for many years, so we have a great working...

Machinify's services are great. They provide recovery subrogation for us. They identify members who...

Machinify's account team is very accessible. When we talk about contractual issues, we like to have...

One of the biggest benefits of our relationship with Machinify is collaboration. Prior to this...

Machinify has significantly increased their goals for this year, but I would still say that their...

Machinify tends to speak at a very high level but doesn’t consistently deliver concrete, operational...

Communication is no longer what it used to be with Machinify. It feels like our usual contacts are...

Response times have worsened since Machinify took over; while our customer service representatives...

We had a massive issue that Machinify couldn't resolve themselves; our IT team was required to help....

The people are outstanding, very responsive, and great to work with. From a service perspective,...

Machinify doesn’t reduce provider operational burden; it actually makes it worse. Providers don’t...

Machinify identified a problem with something, and instead of notifying us immediately and...

There is no perfect solution. With Machinify, the only things that we have had some bumps with have...

Machinify is pretty good about coming to the table, and I have no problem with getting ahold of...

I have seen a dip in the level of support that Machinify provides as Machinify has grown. That is...

The training that Machinify offers is fine. I have requested certain training for a very long time,...

There is a disconnect between what Machinify told me they could produce and what I’m seeing. They...

Our providers hate Machinify; the solution is very abrasive for providers. I can understand why they...

We had something happen recently, but Machinify didn’t handle it very delicately, and it was a...

I do not know who our executive from Machinify is. Every time we get on the call, there is somebody...

Because Machinify was just acquired, they are throwing different people trying to sell us everything...

I’m dependent on Machinify to run the rate sheets, but it isn't done as often as I would like. The...

We selected Machinify's system because Machinify appears to have advanced predictive modeling and...

When an organization implements Machinify's system, their team has to be open-minded and to do...

Machinify's key strength is definitely their people. Those people seem to have an edge when it comes...

Our concern is that as Machinify gets bigger and buys more, we don't know that we will continue to...

Machinify is a strong entity in the subrogation space, and we derive a significant amount of value...

We have been with Machinify for a very long time, so we have a very steady-state relationship. We...

The vendor was originally VARIS. They recently merged with a couple of different organizations to...

The advice I would give a customer who is implementing Machinify's system would be to have the...

We struggle with Machinify’s secure email platform. Their file limitations are quite small, so we...

When we originally onboarded VARIS, they had made a promise to meet with providers in addition to...

Machinify does not have phone support; everything is done via email. Providers have to deal with...

Machinify is a third-party auditor for us. They audit our claims post-payment and look for...

When providers dispute the Machinify findings, they handle all of the requests for medical records,...