Machinify Post-Payment Accuracy and Integrity Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Relationship, Product
I would like to see Machinify add some focus on the third-party administrator world and provide...
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Relationship
Machinify's strengths are their technology and people. The vendor is amazing at identifying...
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Relationship
Machinify is a very experienced and knowledgeable subrogation vendor. They also have a lot of...
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Relationship
Machinify is very collaborative and highly experienced in what they do, and they know their business...
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Value
For Machinify, the opportunity is to develop a compelling prepayment coordination-of-benefits...
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Operations
Machinify has really stepped up their training efforts. We've done a lot of train-the-trainer...
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Relationship, Product
Machinify doesn't necessarily get into provider facilities themselves, so they really don't have a...
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Value
Machinify’s costs are a little higher than I wish. In fact, we would probably give them more work,...
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Relationship, Operations, Product
In terms of data mining, there was no change when Machinify acquired Rawlings. We wouldn't have even...
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Value
We didn't really buy Machinify. The vendor only gets paid if they find stuff and we agree on it, so...
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Relationship
Machinify is very easy to work with. They take our information and do a lot of data mining for us....
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Product
We always bring up whether Machinify could do the coordination of benefits for the pharmacy. That...
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Relationship
The customer service is phenomenal. Even though Machinify is in another state, they make our...
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Relationship
I hate to give a perfect score because nobody's perfect, but honestly, Machinify is there for me all...
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Product
We have had some integration issues, but those have mostly been related to data feeds. Besides that,...
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Value
We get our money's worth. I work with other vendors as well, and in comparison, Rawlings' rates are...
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Operations
To explain who they were, Machinify did provider education for us when we started working with them....
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Relationship
At my previous employer, we didn't outsource anything, so I was a little skeptical when I came here,...
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Relationship
We're not currently doing any subrogation with Machinify, but I'd like to because they are very...
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Relationship
Since the acquisition, the vendor's support and savings have both taken a dramatic decline. We've...
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Relationship, Value
Machinify needs to hit their financial targets. They need to be partners with us in solving...
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Relationship
Machinify has held true to everything they promised in the beginning. We have built a really strong...
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Relationship
We have been very established with Machinify for many years, so we have a great working...
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Relationship
Machinify's services are great. They provide recovery subrogation for us. They identify members who...
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Relationship
Machinify's account team is very accessible. When we talk about contractual issues, we like to have...
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Relationship
One of the biggest benefits of our relationship with Machinify is collaboration. Prior to this...
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Product
There is no perfect solution. With Machinify, the only things that we have had some bumps with have...
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Relationship
Machinify is pretty good about coming to the table, and I have no problem with getting ahold of...
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Relationship
I have seen a dip in the level of support that Machinify provides as Machinify has grown. That is...
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Operations
The training that Machinify offers is fine. I have requested certain training for a very long time,...
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Culture
There is a disconnect between what Machinify told me they could produce and what I’m seeing. They...
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Relationship, Value
Our providers hate Machinify; the solution is very abrasive for providers. I can understand why they...
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Relationship
We had something happen recently, but Machinify didn’t handle it very delicately, and it was a...
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Relationship
I do not know who our executive from Machinify is. Every time we get on the call, there is somebody...
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Culture
Because Machinify was just acquired, they are throwing different people trying to sell us everything...
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Relationship, Product
I’m dependent on Machinify to run the rate sheets, but it isn't done as often as I would like. The...
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Loyalty
We selected Machinify's system because Machinify appears to have advanced predictive modeling and...
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Relationship, Operations
When an organization implements Machinify's system, their team has to be open-minded and to do...
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Relationship, Product
Machinify's key strength is definitely their people. Those people seem to have an edge when it comes...
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Loyalty, Relationship
Our concern is that as Machinify gets bigger and buys more, we don't know that we will continue to...
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Loyalty, Relationship, Value
Machinify is a strong entity in the subrogation space, and we derive a significant amount of value...
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Loyalty, Value
We have been with Machinify for a very long time, so we have a very steady-state relationship. We...
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Relationship
The vendor was originally VARIS. They recently merged with a couple of different organizations to...
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Operations
The advice I would give a customer who is implementing Machinify's system would be to have the...
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Product
We struggle with Machinify’s secure email platform. Their file limitations are quite small, so we...
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Relationship
When we originally onboarded VARIS, they had made a promise to meet with providers in addition to...
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Relationship, Product
Machinify does not have phone support; everything is done via email. Providers have to deal with...
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Value
Machinify is a third-party auditor for us. They audit our claims post-payment and look for...
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Relationship, Product
When providers dispute the Machinify findings, they handle all of the requests for medical records,...
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Product
The counsel I would suggest to anybody working with Machinify is to be careful with agreements. For...
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Loyalty
We chose Machinify primarily because of the cost and the solution's ability to be flexible with...
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Relationship, Product
Machinify is very easy to work with. The solution so far has been very flexible. If we need to tweak...
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Relationship
Machinify offers expertise to help us work through sentinels and policies. They have a wide range of...
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Relationship, Product
Things are still up in the air with Machinify because of the merger. They are developing their...
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Commentary Summary
Comment Type Breakout