MatrixCare Home Health Commentary
Filtered view: (Health System Owned)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...
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Culture, Value
I don't think I have ever had any vendor keep all their promises. I know when we needed certain...
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Product
The area we live in occasionally has spotty service, and that is a limiting factor in using...
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Operations
MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...
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Operations
Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...
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Loyalty, Relationship
We built some things in the system with MatrixCare's people by our side, but now when those things...
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Operations
MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...
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Product
There are some things in MatrixCare Home Health that make the system really inefficient, and we want...
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Relationship
With MatrixCare's support, we call in, but there is no really good ticket process where we have a...
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Relationship
When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...
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Operations
I wish we were told that we have to have an IT person in our department who was dedicated 100% to...
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Operations, Product
Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...
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Loyalty
I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...
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Value
Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.
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Loyalty, Operations
I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...
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Product
There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...
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Relationship, Product
One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...
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Loyalty, Product, Product
Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...
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Operations
The only areas where MatrixCare's system could use more support would be with billing, adding...
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Relationship
The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...
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Product
The system is easy to use, and the reports are really good. We can easily adapt them and make them...
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Operations, Product
One disadvantage of this system is that the way the program looks on the website and the way it...
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Relationship, Product
One positive aspect of working with MatrixCare is that we are hospital based, and they are...
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Relationship, Product
We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....
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Relationship
MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...
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Product
I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...
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Operations
With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...
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Product
The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...
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Culture, Relationship, Operations
MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...
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Operations
The vendor doesn't really offer ongoing training to the level that I would expect. I know the...
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Relationship, Operations
I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...
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Operations, Product
MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...
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Relationship
Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...
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Relationship, Product, Value
We are reviewing our revenue, and it has been extremely difficult for us to get reports from...
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Operations
Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...
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Relationship
MatrixCare doesn’t keep all of their promises. When we went with MatrixCare, the idea was that we...
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Product
The mobile application has been freeing for the clinicians. That tool has done very well.
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Product
The scheduling application in the back office is a little clunky. It is not quite as user friendly...
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Relationship, Value
I had a feature added for some of my clinicians who have some impairments, and the vendor charged me...
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Operations
The vendor’s initial training was really good. They also have a robust video-training library; when...
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Relationship
My favorite thing about the vendor is that I can actually get ahold of them, and they fix problems...
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Operations
The vendor’s onboarding process was rigorous. I thought that there was no way I could commit the...
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Product
The only thing that I would like to see changed is a way to chart the patient visits outside of an...
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Relationship, Operations
Our MatrixCare trainer was really good. They were patient and listened to us. They answered all of...
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Product
Our nurses like the iPads they use with MatrixCare Home Health. The nurses can easily navigate...
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Product
We would like the main and mobile versions of the app to be more similar. That would help with...
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Product
The product does what it has to do, and it is user friendly once we use it.
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Relationship
The vendor keeps me up-to-date if there are issues going on, and the vendor is good about notifying...
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Relationship, Operations, Product
When we are trying to learn or figure out something about the product, it is hard to find the topic...
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Relationship
It would be nice if we could partner with someone specific at MatrixCare to help us if we need to...
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Product
Financial reporting has been a struggle with MatrixCare. We are trying to get financial reports from...
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Relationship
MatrixCare has been a responsive vendor, and their support has improved a lot over the years. I can...
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Value
For every additional integration with MatrixCare, there is a fee. We pay for anything that is not...
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Product
MatrixCare’s user interface for clinicians is very nice. The solution can capture clinical...
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Relationship, Product
From a technical perspective, MatrixCare has been on top of making sure they test iOS compatibility...
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Relationship, Product
The home health area is a revolving door in that its payment methods constantly change. I like that...
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Relationship
I would like to see the vendor help us a little more with value-based purchasing options on how to...
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Culture, Relationship
We did an upgrade with the vendor to help us with our billing and insurance, and the vendor assured...
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Culture, Value
MatrixCare has been doing a lot more charging recently, such as with little add-ons and interfaces....
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