MatrixCare Home Health Commentary
Filtered view: (Health System Owned)
Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
Our MatrixCare customer success manager doesn't always guide us in the right direction. Sometimes...
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Relationship, Product
MatrixCare has a lot of visions on their road map in terms of AI solutions and everything. They do...
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Product
The strength of MatrixCare Home Health is the iPad application, and functionally, when it works...
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Operations
MatrixCare has improved their training, but I wish we could tailor the training. A lot of their...
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Relationship
One of MatrixCare’s weaknesses is probably support. While sometimes we get an answer from...
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Product
MatrixCare Home Health is easy to use; there is no downtime, and the iPads are very user-friendly...
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Product
The business side of MatrixCare Home Health and the iPad product are two totally different views....
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Loyalty
One of the reasons that we are with MatrixCare is that they partnered with Oracle Health. We get a...
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Culture, Relationship
When we first started using MatrixCare Home Health, the support from MatrixCare was very robust. We...
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Product
The one report that MatrixCare Home Health does not provide very well is our average daily census....
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Relationship
I haven't had any problems getting senior executives on the line from MatrixCare if needed.
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Relationship, Product, Value
This isn’t true for just MatrixCare, but in general, home health vendors tend to be more niche in...
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Relationship
MatrixCare’s support has actually been great. The support people are pretty speedy at handling...
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Product
MatrixCare Home Health is very user-friendly for our clinicians out in the field. It is app based,...
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Loyalty, Product
MatrixCare Home Health is a solid EHR. We are pretty happy with what it provides, and MatrixCare...
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Operations, Value
Some things weren't set up correctly in MatrixCare Home Health, so we had to pay for more training...
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Culture, Product
The one thing that we struggle with a little is timeliness in setting up payers. MatrixCare could...
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Product
MatrixCare Home Health is user-friendly. Being able to go paperless because of the solution has been...
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Relationship, Operations, Product
MatrixCare keeps up-to-date with regulatory requirements and changes. They provide a wealth of...
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Product
On MatrixCare’s Care Anyware site, they have a reports section as well as the My Analytics view....
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Relationship
MatrixCare takes a very long time when it comes to tickets. They have a very slow turnaround. They...
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Value
MatrixCare does have good programs, but there is always a significant cost with those programs for...
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Product
We like the convenience of using MatrixCare Home Health on the iPad wherever we are. Then, we can...
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Loyalty, Relationship
If there is an internet outage or a natural disaster that results in lost connectivity, MatrixCare...
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Relationship, Value
MatrixCare is just not very good at keeping us in the loop with things like the new versions that...
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Product
Some processes, like faxing things to providers, are really wonky in the system. If I fax things,...
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Relationship
We rarely use the support because everything just works fine. However, when we do use the support,...
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Operations, Product
I find MatrixCare's system extremely easy to use. It doesn't take a ton of in-depth training to get...
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Product
MatrixCare Home Health has a MyAnalytics feature that I really like. The system's report section is...
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Relationship
MatrixCare is pretty quick at responding. We can put a ticket in, and we will usually get an answer...
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Relationship, Product
We have had some EVV issues with the system here and there.
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Product
MatrixCare Home Health meets all of our needs because it keeps us in compliance.
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Relationship, Product
I like MatrixCare Home Health's compliance. That has been great.
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Culture
MatrixCare didn't tell me that their AI tool was going to be a several-year build. They are still in...
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Loyalty, Product
There are other systems that have a true web-based focus, so that when providers open up a visit,...
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Operations
With MatrixCare Home Health, some of the educational things have gotten better because the vendor...
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Operations
I have had some issues when training a new hire on the software because I'm not going to rebuy the...
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Value
MatrixCare's system is kind of expensive. We bought their home health package, and then when we went...
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Operations
MatrixCare did a really good job with the implementation and training. Everything was remote; there...
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Product
We came from a pretty archaic system, so it was nice to have the option of checking boxes and making...
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Relationship
MatrixCare offers good support. They reach out, ask whether we have any questions, and make sure we...
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Product
I have MatrixCare’s MyAnalytics software, so I can get a breakdown of things, and it is like an...
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Loyalty, Relationship, Product
MatrixCare Link has even more communication problems than MatrixCare Home Health. The vendor has...
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Relationship
We don’t get updates and communication from MatrixCare when things break in MatrixCare Home Health....
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Relationship, Product
Our clinicians want keyboards on their tablets for MatrixCare Home Health. But since the system...
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Commentary Summary
Comment Type Breakout