MatrixCare Hospice Commentary
Filtered view: (Independent)
Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
When we have issues, MatrixCare’s responses are mostly good. Sometimes it seems like the vendor's...
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Culture, Value
I don't see any of the charges for the solution, but I haven't heard any talk in the office about...
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Operations
For training, MatrixCare does really well in that they have job descriptions. If someone is going in...
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Relationship
MatrixCare has a nice community board where we can ask questions, see what other people have posted,...
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Product
One thing that is frustrating is the connection between the back management side of things and the...
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Operations
We used to have HIS data sets gathering information for Medicare, and now CMS changed it to HOPE....
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Loyalty
While I know that there are some frustrations with MatrixCare Hospice, I don't know how those...
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Product
There are some good things and some bad things with MatrixCare Hospice. I don't have a lot of things...
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Loyalty
Overall, MatrixCare's products are good. So long as MatrixCare keeps up the quality of the product,...
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Relationship, Product
If other providers are interested in MatrixCare Hospice, I'd tell them that the vendor is technology...
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Relationship
Regarding support, some of the responsiveness to the more general how-to questions could be better....
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Value
MatrixCare's charges are usually pretty straightforward. It'd always be great for the system to be...
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Relationship
Customer service is a big thing for me when it comes to areas where MatrixCare is falling short. We...
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Operations
MatrixCare's training program was very good. Then we were struggling. We couldn't get ahold of the...
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Relationship
MatrixCare kept saying they could do things in order to try to keep us from going somewhere else....
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Relationship
Someone at our organization is still waiting for an answer to a question that they submitted to...
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Loyalty, Product
Certain aspects of MatrixCare Hospice are fine, but it falls short in some areas, like the...
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Relationship
I use MatrixCare as a billing agent. My contact is phenomenal. They are very helpful. But when we...
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Relationship
MatrixCare has been great to work with. We have a customer service manager, who pulls in the right...
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Relationship
The time it takes MatrixCare to deliver new capabilities is an issue. MatrixCare might have a vision...
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Product, Value
The ability to help us maintain compliance is the biggest strength of MatrixCare Hospice. It's huge...
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Relationship
MatrixCare's team is really nice. We've asked for a couple of things, and MatrixCare is working with...
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Loyalty, Product
MatrixCare is working on the stuff I've asked for. I'd like to see some integration work more...
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Value
I don't have any complaints about my ability to get my money's worth with the system. I have...
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Relationship, Product
There are struggles on the billing side. The system is very manual, and there are a lot of...
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Operations
Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...
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Loyalty, Product
If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...
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Operations
MatrixCare has a great customer portal that has all their training videos. The portal is very well...
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Relationship, Product
MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...
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Relationship
MatrixCare has great customer service. I appreciate the engagement that I get from my account...
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Loyalty, Relationship, Product
We are extremely large and have business lines across the board, but MatrixCare doesn't have a...
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Product
I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...
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Relationship, Operations
MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...
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Product
We have had to develop workarounds for case management in the system. We have to use Excel...
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Relationship
MatrixCare has been submitting broken things that don't work well out of the box, and then the...
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Operations
MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...
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Relationship, Product
MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...
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Product
MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...
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Relationship, Product
MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...
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Relationship
MatrixCare does a really good job with customer support. The vendor has both web-based and...
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Product
We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...
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Relationship
MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...
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Relationship
I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...
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Product
MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...
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Culture, Operations, Value
MatrixCare definitely follows through with what they tell us. They offer new products, and there are...
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Operations
We had great support during our implementation and onboarding process from our project manager and...
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Product
The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...
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Relationship
Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...
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Product
We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...
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Product
MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...
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Relationship
MatrixCare is pretty proactive. Their executive involvement has been pretty good.
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Operations, Product
If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...
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Operations
With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...
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Culture, Value
When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...
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Relationship, Product
MatrixCare does have some good integrations. But we keep looking for improved communication between...
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Relationship, Operations
I have access to various levels at MatrixCare. I can go to different people to ask what is going on...
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Loyalty, Relationship, Operations, Product
The biggest place where MatrixCare fell short was when we went live, their scheduling module really...
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Loyalty, Relationship
MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...
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Product
A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...
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Relationship
MatrixCare is pretty good at alerting us if there is a problem with the system.
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Operations
The order in which different things were taught to the superusers by MatrixCare didn't make sense...
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Value
MatrixCare doesn't charge for everything, but they sure charge for an awful lot of things.
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Loyalty, Product
We are still using some third-party tools because certain functionalities are not available in...
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Relationship, Product
MatrixCare has some intelligent routing for AI that they plan on rolling out for scheduling. With...
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Loyalty
MatrixCare Hospice is going to continue on as it is. That is fine. It is a good product, but I have...
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Product
We would definitely buy the system again. MatrixCare Hospice is very intuitive for all levels of...
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Operations
MatrixCare just doesn't have updated training videos. We have to seek out a lot of reading. When the...
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Product
My only disappointment is that MatrixCare is not ONC-certified yet. I would like MatrixCare to have...
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Value
MatrixCare could be better about charging us, but they are mostly good. We pay them to do some...
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Loyalty, Operations
There is a big change coming in the hospice area where a new mandatory assessment tool is being...
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Loyalty, Relationship
The main thing that we were looking for when we were auditioning a new EMR was the customer service...
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Product
In terms of ease of documentation and acquiring real, actionable data from the system, one data item...
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Relationship
We are a small organization, and that limits the extent to which we can utilize the features...
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Commentary Summary
Comment Type Breakout