MatrixCare Hospice Commentary
Filtered view: (Independent)
Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship, Product
There are struggles on the billing side. The system is very manual, and there are a lot of...
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Operations
Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...
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Loyalty, Product
If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...
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Operations
MatrixCare has a great customer portal that has all their training videos. The portal is very well...
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Relationship, Product
MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...
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Relationship
MatrixCare has great customer service. I appreciate the engagement that I get from my account...
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Loyalty, Relationship, Product
We are extremely large and have business lines across the board, but MatrixCare doesn't have a...
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Product
I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...
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Relationship, Operations
MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...
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Product
We have had to develop workarounds for case management in the system. We have to use Excel...
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Relationship
MatrixCare has been submitting broken things that don't work well out of the box, and then the...
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Operations
MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...
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Relationship, Product
MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...
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Product
MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...
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Relationship, Product
MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...
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Relationship
MatrixCare does a really good job with customer support. The vendor has both web-based and...
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Product
We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...
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Relationship
MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...
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Relationship
I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...
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Product
MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...
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Culture, Operations, Value
MatrixCare definitely follows through with what they tell us. They offer new products, and there are...
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Operations
We had great support during our implementation and onboarding process from our project manager and...
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Product
The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...
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Relationship
Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...
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Product
We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...
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Product
MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...
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Relationship
MatrixCare is pretty proactive. Their executive involvement has been pretty good.
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Operations, Product
If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...
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Operations
With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...
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Culture, Value
When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...
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Relationship, Product
MatrixCare does have some good integrations. But we keep looking for improved communication between...
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Relationship, Operations
I have access to various levels at MatrixCare. I can go to different people to ask what is going on...
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Loyalty, Relationship, Operations, Product
The biggest place where MatrixCare fell short was when we went live, their scheduling module really...
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Loyalty, Relationship
MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...
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Product
A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...
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Relationship
MatrixCare is pretty good at alerting us if there is a problem with the system.
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Operations
The order in which different things were taught to the superusers by MatrixCare didn't make sense...
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Value
MatrixCare doesn't charge for everything, but they sure charge for an awful lot of things.
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Loyalty, Product
We are still using some third-party tools because certain functionalities are not available in...
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Relationship, Product
MatrixCare has some intelligent routing for AI that they plan on rolling out for scheduling. With...
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Loyalty
MatrixCare Hospice is going to continue on as it is. That is fine. It is a good product, but I have...
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Product
We would definitely buy the system again. MatrixCare Hospice is very intuitive for all levels of...
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Operations
MatrixCare just doesn't have updated training videos. We have to seek out a lot of reading. When the...
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Product
My only disappointment is that MatrixCare is not ONC-certified yet. I would like MatrixCare to have...
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Value
MatrixCare could be better about charging us, but they are mostly good. We pay them to do some...
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Loyalty, Operations
There is a big change coming in the hospice area where a new mandatory assessment tool is being...
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Loyalty, Relationship
The main thing that we were looking for when we were auditioning a new EMR was the customer service...
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Product
In terms of ease of documentation and acquiring real, actionable data from the system, one data item...
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Relationship
We are a small organization, and that limits the extent to which we can utilize the features...
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Loyalty, Relationship, Product
MatrixCare doesn't have a beta for me to look at for their new care system that is coming out. It...
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Loyalty, Relationship, Product
We have had issues with the vendor, and they don’t keep all their promises. MatrixCare has to get in...
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Loyalty, Product
With the charting at the bedside in MatrixCare Hospice, I wish that there were a way to do it with...
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Operations
MatrixCare has increased the trainings available on their website, so there are a lot of newer...
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Loyalty, Product
MatrixCare Hospice works the way I expect it to work. We use MatrixCare Link for documents and forms...
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Relationship
The MatrixCare support team is my favorite thing about the vendor. They are good about answering or...
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Relationship, Product
We have an inpatient unit in addition to our home care team, and they struggle some with the way...
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Relationship, Product
Medicare is revamping what data we have to turn in and what data we have to gather, and it is a huge...
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Commentary Summary
Comment Type Breakout