Bookmark

Medasource Go-Live Support Commentary
Filtered view: All

Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:
 Download as Excel

CCO

The Medasource team was professional and flexible, and they delivered excellent service. I was very...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

The firm's leadership and support were excellent. All issues were dealt with professionally and in a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Determining the quality of staff from Medasource is hard when we bring in so many people for the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Medasource’s account management is their best thing. Our client partner from Medasource is the best....

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Other C-Suite

I had already worked with Medasource on prior engagements, and I was confident in their ability to...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

Other C-Suite

Medasource has been an exceptional partner. They consistently and proactively reach out to make sure...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Other C-Suite

I think we've been fortunate that we're able to share with Medasource the details of what's going...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Other C-Suite

With Medasource, I see our engagement as very focused work, not necessarily strategic. For us, the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Other C-Suite

I think early in our engagement, Medasource was more inclined to focus on what was going well and a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I still think Medasource is expensive.

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Medasource has connected us to other organizations when we've had challenges, just so we could...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

It's like asking for a unicorn from Medasource, but if they have a superuser who can support...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Medasource staffed different departments for us. They augmented our existing superusers, since we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We had a couple of consultants from Medasource who were not as helpful as the others and who were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We have a great account manager from Medasource. This person handed us off to the leader of the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

In the past, when I have had to use these types of engagements, I have been less than impressed with...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

It was money well spent on Medasource. I would spend it again. They came in with budgetary numbers...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We chose Medasource because they were able to underbid on what they could deliver, and some of the...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Medasource’s leadership is really good with the staff members. We could tell that there was a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Medasource provided excellent customer service. The people we worked with were very professional and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Medasource’s account management people are just very professional, experienced, and responsive. They...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Medasource has the right people in the right roles with excellent knowledge of our Epic...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Medasource worked hand in hand with our informatics team, colleagues, and leaders. Their primary...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I would highly recommend Medasource. They were very easy to work with. The project changed as it...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I heard little to nothing of any issues; the go-live went that smoothly. All our leaders were very...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Medasource's price is competitive, and we get what we pay for, which is a good thing.

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

Medasource exceeded our expectations with their general engagement. Particularly when we're on-site...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I'd always like Medasource to be cheaper, but in all honesty, the quality of the consultants was...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I'm hiring Medasource for my next go-live because they did everything I wanted and more. The quality...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CMIO

We chose Medasource because we had people who had prior experiences with them that ended up going...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

CMIO

Our overall experience with Medasource was very good. We had frequent meetings with the leadership...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

CMIO

What set Medasource apart was their ability to flex and accommodate a need with a relatively short...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Medasource didn’t nickel-and-dime us. So contracting for some more hours would be a no-brainer...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

Director

I have done a lot of implementations, and I have dealt with all kinds of consultants. The Medasource...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

This implementation was stressful because the providers were so aggressive, and Medasource delivered...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

Director

The implementation with Medasource had the best executive involvement I have ever had. I had access...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

When I needed additional resources very quickly, I was able to get on a call right away with the...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Director

Our resource manager from Medasource was phenomenal; they were just everywhere and energetic. They...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

Medasource did a great job. I absolutely would contract with them again because they did such a good...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

​