Enterprise Medical Record 6.x and Expanse (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Operations, Product
We have a level of digital maturity, and we were pushed really hard to achieve things over the years...
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Relationship
We have had some challenging conversations with MEDITECH around the software, but we’ll get things...
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Relationship
I would buy MEDITECH again. One of the interesting things is that because of our relationship with...
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Operations
We’re a bit of an outlier. The model we’ve always adopted when it comes to deploying MEDITECH...
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Value
One of my frustrations when I get involved with hospitals struggling with deployments is that they...
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Relationship, Product
MEDITECH had a bit of an epiphany that the days of providing an EPR just within the confines of our...
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Operations
If we had end-user training, but our people still aren’t quite getting the system, I can ask...
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Relationship
Partnership is the key factor to having such good results from MEDITECH. We put a lot of effort and...
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Relationship
If there’s anything the system doesn’t do that we want it to do, MEDITECH is really receptive to...
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Value
With MEDITECH, we tend to go for a capital versus revenue model where we try to buy as much of the...
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Relationship
I’ve seen MEDITECH projects succeed, and I’ve seen some fail. Some of that depends on the supplier...
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Operations
MEDITECH doesn’t do a lot of direct training themselves. It's a bit of a train-the-trainer...
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Loyalty
We've seen a newer version of Enterprise Medical Record in demos, and we've seen it in different...
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Loyalty, Product
Most organizations in our country, in terms of looking for transformations and changes, are focusing...
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Product, Value
MEDITECH is of good value, compared to the costliness of other providers. I appreciate Enterprise...
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Product
With MEDITECH itself, we’re in a slightly different situation because we are due to have an EPR...
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Relationship
I appreciate MEDITECH’s customer service and the ability we have to get in touch with them if...
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Relationship, Product
We have worked well with MEDITECH to do what we need to do, and things have probably been more...
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Relationship, Product
MEDITECH has strong ongoing relationship management and response times to our needs. Something I...
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Relationship, Product
I would like the vendor to develop a way for there to be direct patient engagement through the app...
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Loyalty, Product
We can’t move Expanse Acute Care EHR to the cloud because the vendor won't support that unless we go...
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Relationship, Operations
MEDITECH is not always good at adapting to different requirements. They stick to their own timeline....
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Product
The things that stand out most about the product are its flexibility, comprehensive design, and...
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Relationship
To improve our experience as a customer, the vendor should prioritize accelerated investment in road...
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Product
Key opportunities for product improvement include modernizing the user with a particular emphasis on...
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Relationship
MEDITECH's value lies in the reliability of their solutions, their provider-friendly customizations,...
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Loyalty, Operations, Product
We are still learning how to actually use Expanse Acute Care EHR. We have quite a few data-quality...
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Relationship, Operations, Product
MEDITECH’s support around the go-live was very good. But the jury is still out on some of their...
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Culture, Loyalty, Product
We are using a clinical coder that MEDITECH recommended. It doesn't work very well. It is too slow....
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Operations, Product
I would recommend MEDITECH. People need to know that MEDITECH's business model is that we build the...
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Product
We have a long way to go before Expanse Acute Care EHR’s functionality meets all our needs. The...
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Loyalty
Getting into the system has been hard, but I would buy Expanse Acute Care EHR again. We are still...
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Relationship
The people we work with at MEDITECH have been empowered to solve our problems to some extent. There...
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Loyalty, Product
We are on a journey with outcomes. A struggle we have had with MEDITECH is getting data out of the...
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Commentary Summary
Comment Type Breakout