Expanse Ambulatory EHR Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
The benefits our organization has realized by using multiple solutions from MEDITECH are really all...
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Relationship
The service from MEDITECH is good. I’m happy with how they have things structured with dedicated...
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Product
MEDITECH is trying to address interoperability with their product called Traverse. Interoperability...
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Product
If there is one area MEDITECH could improve, it would be developing more for the therapy side. We...
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Product, Value
Expanse Ambulatory EHR is affordable and newer, and it doesn’t have an old DOS look or boxy feel....
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Loyalty, Product
MEDITECH is doing the hospital and emergency room side of things and the clinic side of things. So...
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Product
Everything is functioning. I wish the system were functioning as it should be. One area where we...
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Loyalty, Product
Whether I would buy the system again is a tough question. I think the answer would be a hesitant...
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Product
A couple of guys will want to carry iPads versus laptops and push the buttons in MEDITECH Expanse....
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Product
Because we are on one build, there is a certain issue that makes it hard for other hospitals to...
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Culture, Relationship
MEDITECH keeps 95% of their promises. They are generally up-front when we ask whether we can do...
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Product, Value
Overall, MEDITECH's system is a pretty good, solid product for the price point. It provides pretty...
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Relationship
MEDITECH didn't deliver on the functionalities that we expected them to all the time, and there were...
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Loyalty, Product
Expanse Ambulatory EHR is doing a good job with the things that are in the system already, but it...
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Culture, Value
I feel like more things should have been included with the system. The cost was way too much for...
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Loyalty, Product
We were able to tweak the system to reduce pain points and provide measurable benefits based on our...
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Operations, Value
Expanse Ambulatory EHR is a great product. However, I would tell others going with it to hire their...
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Value
MEDITECH hasn't made it easy for existing customers to move to Expanse Ambulatory EHR. It isn't just...
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Product
When we purchased the system, we hoped that it would have the ability to integrate more effectively...
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Loyalty, Value
MEDITECH's system has been our EHR for many years. In general, it works as promoted. Our feeling...
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Product
Generally, we are using third-party offerings because MEDITECH’s offerings lack functions and...
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Product
Our providers find the system's ambulatory side to be a little more user friendly than its acute...
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Product
MEDITECH's standard reports could be a lot better. Users basically have to create their own. There...
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Relationship, Product
When there is a feature that we want in the system, it becomes an idea, and the vendor is painfully...
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Relationship
MEDITECH could make some progress with their support. They often just tell us to read the document...
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Operations, Product
For the most part, Expanse Ambulatory EHR is fairly intuitive and requires minimal training. The web...
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Loyalty, Relationship, Product
MEDITECH is headed in a good direction by staying up with current trends and trying to get ahead of...
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Product
With Expanse Ambulatory EHR, the flexibility of being able to customize things as we would like them...
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Relationship, Operations
MEDITECH could improve the people who are doing the support and training. Sometimes they don't...
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Relationship
MEDITECH’s customer support is typical. We get frontline support people, and getting to the next...
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Value
Expanse Ambulatory EHR is a good value. We get a pretty good-quality product for what we pay.
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Operations, Product
Our Expanse Ambulatory EHR platform is on premises, and since it is several years old, it is...
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Relationship
MEDITECH could do a little better on their monitoring of our systems so that we can see performance...
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Product, Value
When it comes to MEDITECH, the big thing from an IS standpoint is that it isn't the overall beast...
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Relationship
MEDITECH's timelines can be a bit long. The vendor has been playing with a new feature for almost...
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Loyalty, Product
There are a couple of areas in the system that MEDITECH could work on, and they are working on...
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Culture, Value
MEDITECH doesn't avoid charging for every little thing. We need third-party vendors for everything,...
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Relationship
The problem with MEDITECH's support is that it isn't timely at all. We might get one person in one...
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Operations
MEDITECH's initial training was good, and their ongoing training has been fair. We have access to...
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Relationship
MEDITECH does a pretty fair job of delivering new technology. Most of the time, MEDITECH's service...
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Product, Value
Expanse Ambulatory EHR absolutely helps us reduce pain points and achieve expected and measurable...
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Loyalty, Product
With Expanse Ambulatory EHR, there isn't an issue of functionality, but as MEDITECH implements...
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Relationship
We have problems with MEDITECH’s support. I don't know whether MEDITECH got really slammed through...
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Operations
We had a very good experience with our go-live and implementation of Expanse Ambulatory EHR. It was...
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Product, Value
If we want to integrate Expanse Ambulatory EHR with something else, most of the time, that cost is...
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Operations, Product
We do updates regularly for Expanse Ambulatory EHR, and the upgrades generally go pretty well. At...
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Culture, Loyalty, Product
We don't have a lot of major issues with Expanse Ambulatory EHR. It is fairly reliable. It does what...
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Operations
We do a lot of training on Expanse Ambulatory EHR with people when they first start, and we don't...
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Loyalty
There is some ambient AI stuff that is part of Expanse Ambulatory EHR, and that stuff is also part...
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Relationship
The support from MEDITECH is definitely not perfect. We have some issues that take a while to...
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Relationship, Product
With Expanse Ambulatory EHR, MEDITECH could do a little better with the tangible outcomes, but we...
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Value
MEDITECH doesn't directly charge for every little thing. We can get one-off charges, but because of...
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Product, Value
Expanse Ambulatory EHR meets all of our daily needs, but we have put a lot of time and money into...
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Product, Value
I would probably recommend against getting Expanse Ambulatory EHR just because MEDITECH built this...
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Relationship
MEDITECH is slow to respond to tickets, and that is a big problem. We have a regular call with our...
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Relationship, Product
MEDITECH doesn’t do a lot of hand-holding or walking us through priority pack upgrades. The vendor...
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Relationship, Product
MEDITECH has been really good about trying to help us get to our interoperability goals, but it can...
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Operations
The implementation of Expanse Ambulatory EHR was really rough for the organization. I wasn’t here...
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Loyalty, Operations, Product
Some nuances in MEDITECH's system seem clunky. The system is not as user-friendly as our previous...
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Product
MEDITECH's workflows are new. The vendor hasn't spent a lot of time working on them, so a lot of the...
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Loyalty
Some of the MEDITECH applications are on older programming versions, and they need to bring those up...
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Product, Value
MEDITECH works best for our organization. They are just a bit more cost conscious, and Expanse...
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Operations
MEDITECH does a pretty good job of staying on top of things. MEDITECH continuously rolls out new...
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Value
MEDITECH charges for quite a bit. Any time we want a new piece, it costs. Like if we want a new...
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Relationship
Customer service from MEDITECH is good. We can send in a ticket and get things taken care of. We are...
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Relationship, Product
I would like to see improved interoperability. I would like to see MEDITECH doing more work with...
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Product
A different vendor's system we used is a much easier system to use. We have made Expanse Ambulatory...
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Product
MEDITECH's ambulatory solution is not as strong as the acute solution. Even that probably isn't as...
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Operations
The vendor is very good with training, but they aren't stellar. I would like to see more...
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