Expanse Ambulatory PM Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Operations
MEDITECH has a knowledge base, and we can go to it and search for something like how to get room...
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Product
MEDITECH has certain people who work certain modules, but I like it when my modules touch multiple...
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Product
We have been using a third-party software to do some of our scheduling reminders, and that...
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Relationship
MEDITECH’s support is not the worst, but it is just like any other vendor, so it depends on who we...
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Relationship
Our MEDITECH account manager and support manager are very engaged with us. We have routine...
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Operations
A lot of the MEDITECH trainers were wet behind the ears, so to speak. They seemed like they were...
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Relationship
MEDITECH will work with us if we have any problems. They are always fully engaged, and we have a...
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Value
It doesn’t seem like MEDITECH being involved has had a big impact on what is actually on the road...
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Product
There is a difference between hospitals that are directly connected to MEDITECH and those that are...
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Operations
When we went live with MEDITECH, we moved off our paper chart. MEDITECH didn't really train us. We...
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Product
Expanse Ambulatory PM is MEDITECH’s newest product, and it is pretty good.
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Product, Value
The ambulatory side is not linked to the hospital side for some of the charges, and the vendor needs...
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Relationship
If I were starting over, I would choose MEDITECH. Not everything is perfect, but I have no real...
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Product
There are a few things I would like MEDITECH to improve on. When they built the system, they were...
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Product
There are some things that we wish we could do in Expanse Ambulatory PM that aren't easily...
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Relationship
MEDITECH’s support team is attentive and responsive to questions, so we don't have to spend a lot of...
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Operations
Everything is online, and that is sometimes a little difficult. Whenever we ask for training, the...
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Relationship, Product
It just seems like the clinical side is a little more responsive and quicker to reply. We may wait a...
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Loyalty, Product
We are happy with MEDITECH Expanse and have no plans to change anytime soon. It integrates the...
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Relationship
Support and development are slow. Innovation is lagging.
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Relationship
MEDITECH develops strong partnerships with the user community.
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Relationship, Value
The solution is too rigid. There is very little customization. We sometimes have to wait three days...
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Product
There are some processes that are manual or more complicated or complex than they probably need to...
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Relationship
We have regular calls with the vendor, and MEDITECH allows us to escalate things when we need to....
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Operations
With MEDITECH, we had to purchase an education system to train our staff, and the feedback was...
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Product
One clinical problem that MEDITECH really needs to address is that if labs need to be drawn with a...
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Operations
The training material for Expanse Ambulatory PM was out of date when we used it, but I know they...
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Relationship, Product
MEDITECH’s road map and vision are solid, but the issue comes when we talk about the vision...
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Loyalty, Product
MEDITECH needs to keep developing their ambulatory products. They are still fairly new to the...
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Loyalty, Relationship
MEDITECH is a good partner. They have always listened very well to their customers. They are good at...
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Operations
MEDITECH has best practice documents that are pretty good. Their documentation is good for getting...
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Relationship, Value
I see MEDITECH as a good partner if they are the only option an organization has. They try to...
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Product, Value
The benefit we receive from using multiple solutions from MEDITECH is that everything ultimately...
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Product, Value
Our organization has realized several benefits by using multiple solutions from MEDITECH. We have...
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Product
MEDITECH can always make things a little bit easier with workflows in Expanse Ambulatory PM and...
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Product
We use an ambient speech solution right now, but there is no integration with Expanse Ambulatory PM...
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Relationship
Some things with MEDITECH’s support team are good, and some things could definitely be worked on. We...
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Loyalty, Relationship, Product
MEDITECH is starting to get on the AI bandwagon and stuff, but things change so frequently in...
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Loyalty, Product
If we were looking at another EHR for our ambulatory clinics, we would want something that would be...
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Loyalty
We are moving from MEDITECH's solutions to Epic's solutions because Epic offers many functionalities...
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Operations
Part of the problem was that we did one build for multiple hospitals that were spread out all over...
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Loyalty
I would tell a friend to do their homework, talk to other clients, visit sites, and find somebody...
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Product
We are having difficulties with the ambulatory side, which is kind of our clinic package. When I...
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Operations, Product
I like MEDITECH's system. It works really well. Once we have been in it a little bit, if something...
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Value
Our balance sheet is significantly stronger than it was when we first started using MEDITECH's...
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Loyalty, Value
Part of our reason for switching away from MEDITECH's system is that at the time we went with it, we...
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Commentary Summary
Comment Type Breakout