Expanse/MaaS Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
I truly do not know whether Expanse Acute Care EHR is the best solution for an organization of our...
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Loyalty, Product
We have a long history with MEDITECH, but more recently, there have been limited avenues to keep...
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Operations
I do not think MEDITECH’s training program is fully formed. It is very different from what I have...
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Value
The cost of Expanse Acute Care EHR is a key driver for adoption because it is cost-effective, but we...
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Product
There are a lot of opportunities for medication reconciliation in the system. We have had big...
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Loyalty, Relationship, Product
MEDITECH is slow to bring innovations forward. I don't believe for a second that MEDITECH is going...
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Product
The level and longevity of the integrations that we can achieve between MEDITECH's system and...
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Value
MEDITECH has delivered on their acute product very well. They have a good system that is well worth...
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Loyalty, Relationship, Product
We actually influence MEDITECH's priorities and road maps to get them to do some key things for us...
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Loyalty, Operations
I think what MEDITECH is doing to build and improve is right. They are going about how they do AI in...
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Relationship, Value
MEDITECH is a high-value, low-cost solution provider that is very in tune with their customers. They...
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Loyalty
We are moving from MEDITECH's EHR to Epic's EHR due to all of the functionalities that MEDITECH does...
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Loyalty, Product
Expanse Patient Accounting is on the old version and still looks ancient.
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Operations
The ongoing training is done by our team here and not by MEDITECH.
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Loyalty
I think MEDITECH is part of our long-term plans.
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Relationship
When our informatics team reaches out, MEDITECH helps however they can with our version. They are...
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Product, Value
MEDITECH's system is pretty good, but we really need to update it; that is our problem. We haven't...
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Product
When we change a guarantor or insurance company, the system is supposed to automatically message...
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Value
Right now, the system goes down a lot, but I don't know whether those issues are directly related to...
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Product
The system is user friendly and convenient. It has nice workflows for our patient registration. It...
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Product
Being able to see the complete open chart is just very convenient and user-friendly. There is a...
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Product
We get so many phone calls from clinicians asking whether the patient has been capitated to a...
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Product
I would like the insurance plan, the name of the insurance, the IPA, and the capitated hospital to...
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Culture, Product
MEDITECH doesn't keep all their promises. There are some things that we have asked for since the...
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Product
What I like about Expanse Acute Care EHR is that everything is integrated and in one platform. I...
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Operations, Product
I use Expanse Acute Care EHR a lot, so I'm very comfortable using it. The screen is just very easy...
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Relationship, Product
I want MEDITECH to improve some reports in Expanse Acute Care EHR, such as things with the output of...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Value
There are things that MEDITECH won't do, even if we want to pay them for it. Right now, we have a...
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Relationship, Product
MEDITECH as a Service is working pretty well. However, there are a lot of things that MEDITECH...
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Loyalty, Product
MEDITECH is looking for improvement constantly. They always have new products or features coming...
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Loyalty, Relationship
My overall satisfaction with MEDITECH as a Service rates between the middle of the road and the top...
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Loyalty
If I were starting over today, we would go with MEDITECH again or even stick with our previous EHR...
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Operations, Product, Value
I would probably recommend MEDITECH as a Service. I don't have any issues with MEDITECH as a...
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Culture, Value
In terms of supporting our integration goals, MEDITECH rates very close to the top of the scale. A...
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Culture, Relationship
The one good thing about MEDITECH's support team is that they are based in the US. They are not...
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Operations
As far as training goes, lots of companies do the train-the-trainer approach. But I think MEDITECH...
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Relationship, Operations
During the implementation, MEDITECH had a lot of turnover. That probably affected why I gave them a...
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Loyalty
MEDITECH as a Service is part of our long-term plans. We were on our previous product for several...
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Relationship, Product
In terms of proactive service, MEDITECH is pretty good. There are still some features that I wish...
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Value
No matter how we look at it, MEDITECH as a Service is still expensive, but it is not as expensive as...
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Relationship, Value
We never want to reach out to MEDITECH's executives unless there are really big issues. When we have...
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Culture, Value
In a way, MEDITECH has been keeping all the promises they have made. There is a single price. The...
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Operations
The implementation of MEDITECH as a Service was not exactly as smooth as when we converted to...
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Relationship, Product
MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...
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Product
MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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