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Expanse Patient Accounting Commentary
Filtered view: (Small - 1-150 Beds)

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Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...

May 2024
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(0)
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VP/Other Executive

Operations

MEDITECH doesn’t do very well with training.

May 2024
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VP/Other Executive

Product, Value

MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...

May 2024
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VP/Other Executive

Product

MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...

May 2024
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(0)
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CIO

Relationship

MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...

May 2024
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(0)
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CIO

Relationship

MEDITECH has not kept their promises when it comes to the level of support and technology...

May 2024
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Manager

Loyalty, Product

The system has some limitations that I don't like. There is an upgrade coming for the system, and we...

Mar 2024
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(0)
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Manager

Product

I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...

Mar 2024
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CIO

Operations

MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...

Feb 2024
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CIO

Loyalty, Product

We used to have different vendors for our solutions in two different areas of our organization. We...

Feb 2024
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Manager

Operations

MEDITECH could reach out to us about continuing education or continuing training for things we may...

Jan 2024
||
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Manager

Relationship

Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...

Jan 2024
||
(0)
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Manager

Operations, Product

Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...

Jan 2024
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(0)
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Manager

Product

MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...

Jan 2024
||
(0)
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CNO

Operations

There are some things that we would do differently in terms of product implementation and training...

Jan 2024
||
(0)
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CNO

Relationship, Product

The area where we need the most assistance from the vendor is patient accounting. We need to figure...

Jan 2024
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Analyst/Coordinator

Loyalty

We have a priority pack from MEDITECH with some issues on the financial side of things, and those...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...

Jan 2024
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(0)
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Director

Product

Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...

Dec 2023
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Director

Relationship

We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...

Dec 2023
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Director

Product

Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...

Dec 2023
||
(0)
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Director

Product

We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...

Dec 2023
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(0)
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Director

Relationship, Product

I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...

Dec 2023
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(0)
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Director

Relationship, Operations

It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...

Dec 2023
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(0)
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Director

Value

There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...

Dec 2023
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(0)
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Director

Relationship

How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...

Nov 2023
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(0)
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Director

Operations

MEDITECH could improve the quality of their training for support staff members and end users by...

Nov 2023
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(0)
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Director

Relationship

It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...

Nov 2023
||
(0)
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Director

Product, Value

The product is a highly integrated system that works well with all other parts of MEDITECH's...

Nov 2023
||
(0)
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CEO/President

Relationship

I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...

Nov 2023
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(0)
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CEO/President

Operations, Product

We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...

Nov 2023
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(0)
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CEO/President

Value

We have had trouble with charges not being captured with this solution. Over the first year, we feel...

Nov 2023
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(0)
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Director

Relationship

When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...

Oct 2023
||
(0)
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Director

Operations, Value

We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...

Oct 2023
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(0)
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Director

Product

One thing that I enjoy about the product is the ease of being able to drill down into things like...

Oct 2023
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(0)
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Director

Relationship, Operations

I would recommend that a friend have their revenue cycle team involved in more of the clinical...

Oct 2023
||
(0)
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Director

Operations

Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...

Oct 2023
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(0)
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Director

Relationship, Operations

Our MEDITECH account manager made sure things happened when we asked for them during our...

Oct 2023
||
(0)
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Director

Culture, Value

When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...

Oct 2023
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(0)
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Director

Operations

We have had a fairly stable implementation. I have no complaints about the quality of the...

Sep 2023
||
(0)
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Director

Culture, Value

Generally, the vendor avoids charging for every little thing. They are pretty up front with their...

Sep 2023
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(0)
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Director

Product, Value

MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...

Aug 2023
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(0)
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Director

Culture, Operations, Product, Value

It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...

Aug 2023
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(0)
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Director

Product, Value

I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...

Aug 2023
||
(0)
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Director

Relationship

Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...

Aug 2023
||
(0)
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CIO

Operations, Product

Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Product

From the backside, the product integrates with everything and hits the revenue stream as I would...

Jun 2023
||
(0)
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Director

Relationship

The vendor has been very good to me. I ask a lot of questions, and they get back to me.

Jun 2023
||
(0)
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