Merge PACS Commentary

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Merge's overnight support is absolutely awful. The overnight support people are in India, and they...

The US-based support has improved dramatically over the last several years. The support is great....

Merge is a larger company, so they're focused on professional services, but we're power users. We...

The PACS is stable and mature, but it hasn't changed much. It's pretty much the same thing it's been...

Merge PACS is a stable environment. It's pretty solid. With the customization we've been able to do...

With Merge PACS, we haven't done training in a long time, but I know we're pretty well trained on...

The system construction and operation for Merge PACS seems backward or overly complicated. It...

We went live with multiple hospitals, and we had very few tickets overall. The system just works....

I would say we are getting a return on our investment with Merge PACS. At this point, it would be...

A recommendation from me is just not going to happen. Merge is somewhat outdated in terms of the...

We're doing an upgrade. We have several hours of training for this upgrade. That training is okay,...

Merge is trying to keep up with everything these days, and we just don't have it in the budget to do...

I wouldn't buy the PACS or the VNA again. I deal mostly on the project side, and I deal with Merge's...

With Merge PACS, we still have to cache studies on the computer, and that's an outdated thing. It's...

We work with Merge's support team and their client relations team, and they do try. The people are...

Support is one of my biggest pain points because I'm on the phone with Merge all the time. Their...

Merge is easy to work with. Having a history and relationship with Merge does make things a little...

Merge PACS still gets releases, but it's always months behind the universal viewer.

The improvements that we often recommend are just smaller tools that would make our jobs easier....

Merge’s platforms are the most functional. That's why we use their solutions. We have such a unique...

The training for the PACS is middle of the road. It’s really kind of left up to us internally to...

I can't think of anything else I could possibly want from a PACS. Overall, the ROI seems in line...

The support team for Merge PACS is much larger than the teams for other Merge products, so we really...

Merge PACS is solid, it's stable, and it's been around forever. Whether an organization is on...

There are applications out there with features that Merge PACS isn’t close to having. Some examples...

I like Merge as a company. I like where they're going, I like what they're trying to do, and I like...

I don't really deal with billing at all, but I don't believe that we've had complaints about...

We get a pretty quick response from Merge by Merative, depending on the product and the issue at...

Merge PACS works well for what we are using it for. I like the way it functions, and I like the...

We had a lot of issues recently with slowness with Merge PACS. There were enough reports from...

With our new upgrade to Merge PACS, the monitor scaling is finally supposed to work correctly. Most...

We just had an upgrade for Merge PACS that was supposed to sync our data. Just before the go-live,...

We could have looked at Merge PACS when consolidating our PACS solutions, but we wanted to limit the...

Merge PACS has been a very powerful tool. It has been upgraded, and that has been really great....

The product is very solid and reliable, but the vendor needs to be a bit more flexible with changes...

We have no intentions of replacing Merge by Merative from a radiology or VNA perspective. We want to...

Merge has one of the lower price points in the market; they are still below a lot of comparable...

We have had a good relationship and a pretty good deployment with Merge. The only thing Merge PACS...

We do a lot of remote work. Merge PACS has made this possible. Our previous solution would not allow...

Overall, it's been really good working with Merge. I get good responses from their support group, so...

We are very happy with Merge PACS. Our success and partnership with Merge are extremely helpful....

Merge PACS is a very user-friendly application that allows for a lot of flexibility while not...

I’m not very happy with Merge PACS. But I know that our corporate IT team certainly has the solution...

I sure as hell hope Merge PACS is not part of our long-term plans. But I don't know because there...

Merge PACS is not straightforward with anything, literally. I can't describe how much the solution...

I know Merge did an installation somewhere and had to undo it, at least temporarily. I know that...

I am desperately trying to get us to switch PACS solutions because it has been miserable. Merge PACS...

The support and service can be hit and miss. In some areas and transitions, it is good, and there...

We have a really good account representative who is fair and very transparent. They will give us...

The support is good when we get to the right person. Our biggest issue is getting to the right...

When it comes to partnership, we feel differently about different areas. If I could rate my...

I feel like Merge by Merative is very ahead of things in terms of their mammography capabilities. We...

I would love to see more granular cache capabilities and more openness to that. I would also like to...

When we've discussed things around adding providers on our side, which adds business to Merge by...

We started off with Merge just in our mammo department years ago, and as they developed and had a...

Merge by Merative has always had a dedicated training team, which is helpful. I think the team...

We are currently fully on premises for our PACS and VNA solutions, but we've recently seen a lot of...

We are early with AI and are using a third party for strokes now, but we do have plans to expand AI...

There was a functionality that we used and thought was standard. One day, Merge by Merative told us...

When it comes to Merge by Merative being fair and transparent with ongoing charges, that is a loaded...

Merge by Merative has done a good job at expanding their PACS and other imaging solutions, so we...

We are doing an upgrade, and it is going pretty well. There is a better sense of partnership there....

The training for Merge PACS is in person, but it is not detailed enough. Merge by Merative delivers...

I hadn't talked to anybody from Merge by Merative until we got an email notifying us that the...

Everything works well with Merge PACS. It is simple and very streamlined for the technologists....

I am able to meet with a representative from Merge every so often to go through my challenges with...

Merge’s support people for the radiology PACS aren't as good as their counterparts on the cardiology...

Merge gave us a demo on an upcoming upgrade, and there were some enhancements but nothing drastic....

Merge by Merative has some stuff we can read for training; we had a new person start, and they could...

If an organization has issues past five in the evening, the vendor's tech support will roll over to...

We are not looking at any sort of AI for the system. We are using third-party products, and we...

Merge PACS has left a bad taste in our mouth. We are also behind when it comes to having the capital...

If we were to have a major and obscure issue with Merge PACS, I am not comfortable saying that the...

The transition to Merge PACS hasn’t gone smoothly. It has been much harder than anticipated. It is...

The radiologist’s schedules are already very tight, and it’s difficult to free up time for training....

If someone is considering Merge PACS, my advice is to make sure all prior data is fully migrated...

Merge PACS does offer stability. It is pretty intuitive when it comes to training and getting anyone...

The vendor is clearly making the effort. The original sales team is still involved and participates...

For the implementation, the vendor provided on-site training for both radiologists and...

We evaluated other options but ultimately chose to stay with Merge PACS, largely because core...

The vendor is clearly moving forward. In the PACS space, they hired new leaders about two years ago....

The system has the features and functions that we need. We operate with a peer-to-peer system model....

Merge PACS needs an updated UI. Even the vendor's own product managers acknowledge that the system...

Some of our people don't have major issues with the system, though they have areas that they would...

Merge PACS has served its purpose. The technology has changed from what the vendor is doing, and...

The PACS has gotten better. It does what it does. We have quite a bit of flexibility in it. I like...

The vendor has a vision, but that won't fix our problem. They have remote reading, but we aren't...

We are looking at other PACS products. Some of the competitive systems have been cloud based. That...

Merge by Merative is the devil we know, and we have the system worked out, but we are having...

Merge is a good vendor, especially with support and engagement.

There is no cloud version of Merge PACS. The vendor knows that their customer base wants to go to...

Merge's support has been better this year. I have also noticed that Merge isn't nickel-and-diming...

Our user groups are back, and our team has enjoyed the participation and education. We also...

The vendor's executives are involved, and they seem to have a handle on how things are operating....

I think Merge has good technology. They seem to be a bit behind, but they are working to catch up...

We have been working with Merge on our strategy and talking through cloud, AI, and overall...

Merge by Merative has been having a better presence in building back the user group community. We...

We are making a small shift to the cloud but are taking our time to do it. We are a large...

We have been talking with Merge leaders about their strategies and road maps for moving to the cloud...

While we see Merge putting thought into moving to the cloud and integrating AI, we don't see a lot...

Merge seems to be tightening their belt, and that often means an acquisition is coming. I don't know...

Merge PACS is stable, and we rarely have any issues or incidents of downtime. Merge has really...

Merge's support team is good. It feels like the team is more stable and better trained than in the...

For us, the biggest issue with Merge is the cost involved in doing any project with them. Merge...

Merge PACS doesn't operate like a dedicated mammography viewer. It cannot automatically distribute...

Merge's off-hours support is offshore, and the offshore staff members aren't as knowledgeable about...

Merge PACS has an excellent worklist configuration. It allows a large amount of flexibility for...

Merge's training runs over a multiple-day period for PACS administrators. Then, organizations have...

The main reason I wouldn't buy Merge PACS again is that it has two separate databases. One is for...

I feel comfortable with the implementations that we do for Merge PACS. The system is very strong and...

I would like to see Merge change their number of trainers for implementations. We do so much that we...

The quality of Merge PACS' product is quite high. The vendor has a couple of opportunities with how...

Merge usually tries to get ahead of things. Every once in a while, we will wish that they had done...

We have strategically moved on to Merge's platform because it meets a series of needs. In...

There is nothing that I specifically like about the PACS off the top of my head. It is an okay PACS....

The implementation was very much less than perfect. I don't know whether that really reflects on the...

Due to our type of organization, we are constantly asking for changes and requesting different...

There are so many pieces to the PACS. Something is failing constantly. There is just always...

To improve the system’s functionality, Merge by Merative could listen to the customer. There are...

The vendor could be better prepared. When they plan downtime, they need to be more accurate on their...

We have been using the system for years. The upgrades have been very incremental over that time, so...

We are able to see when the vendor is monitoring a situation or when they have remoted in to fix...

In the last year, we did a big upgrade. I believe we are on the latest version of Merge PACS today,...

There are some processes for making corrections. Our techs are human. If they make a mistake, the...

Technically, we are doing what we need to do. Even though we don't always like Merge PACS, we are...

Since we went live with the product, we have had a few incidents that haven’t been good, especially...

There was an incident years ago that we still don't have a resolution to, and it is very...

I would rate the current product functionality a few points from the top of the scale, and that is...

I would buy Merge by Merative’s system again if it were the new version. In terms of the company and...

Merge by Merative didn’t initially keep all their promises. We went with a big upgrade many years...

Coming from another vendor's product, there are some extremely quirky things about Merge PACS that...

We don't have any training. Something that drives me crazy is that Merge just sends product release...

Merge absolutely doesn't keep all of their promises with Merge PACS. There were a lot of promises...

If I were asked whether I would buy Merge PACS again several years ago, I would have said absolutely...

Caching in the system is a huge issue that we deal with on a regular basis. Users have to have...

Right now, everything from Merge works fine. Their products do what they need to do.

There are a lot of things that I like about Merge PACS, like how we can customize its worklists and...

When we are bringing up priors in Merge PACS, we have to base them on a body-part rule. A previous...

There are a couple of things that we had in a previous version of Merge PACS that we lost in this...

We asked for an enhancement from Merge by Merative many years ago, and they put it in the product...

Merge PACS could be better. In this day and age, with radiologists all over the world reading for...

I have loved Merge PACS for so long. We just did an upgrade, and the quality was great. There was no...

I think things are going very well. I believe my PACS team feels that the support is very good....

The positives of the solution are that Merge PACS is stable, highly configurable, and familiar to...

We have been with Merge for so long that we have built strong relationships. We have really...

Merge PACS is pretty stable, and it does its job well enough. It meets our needs.

Our techs have issues with navigating Merge PACS.

When we implemented Merge PACS, we went fast, and the vendor brought in a lot of people who gave us...

Merge has done a good job with the implementation of Merge PACS. We have gone through a couple of...

Merge has done a really nice job with the integration of Merge PACS. The solution works well with...

We did a PACS upgrade in one of our environments awhile ago. And we just discovered something with...

When we ask Merge by Merative for new technology, they open up a ticket or a request to go to their...

Merge by Merative is not great with training. It is challenging to get PACS training for the PACS...

We do have Merge by Merative monitoring things. I would give them a pretty good score for their...

I can't recommend Merge PACS. I'm not a fan of the PACS. There are other products that are tied to...

I don't think Merge by Merative's technology has kept up with the current state of technology. It is...

For the PACS, Merge by Merative is a pain point. They don't reduce pain points. In one of our...

The interoperability with Merge PACS works as expected. And the PACS is pretty intuitive.

Merge has to go through FDA approval for their upgrades. That is why we don't always get bug fixes...

Compared to other PACS that I have used, Merge PACS is easy to use. When users get in it, they won't...