Meona (Global) Commentary
Filtered view: (Europe - DACH)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Operations
The vendor’s implementation times are very long. Often, Mesalvo installs an update, and then errors...
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Relationship
We have a list of issues from years ago that are still outstanding. I have requested that we have...
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Relationship
The support is very good. The support people are usually proactive. However, we do need to chase...
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Relationship
There is a new guideline coming into force, but the functionality to meet that guideline does not...
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Relationship, Operations
I wouldn't recommend this product. Mesalvo has a problem. There are many project managers who do...
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Culture
We had an agreement on some functionality with Mesalvo. There was even a mock-up. But it wasn't...
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Relationship
Working groups are being formed by customers for certain diseases or certain treatment groups. All...
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Loyalty, Product
The integration is diabolical. We are unable to implement a significant number of interfaces that we...
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Product
The solution is comprehensible and intuitive. It works in principle. It is quite good.
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Relationship
Mesalvo used to be very good at meeting the needs of all their clients. But that led to us having to...
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Product
Meona's greatest strengths are its user friendliness and its intuitive usability.
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Relationship, Product
Mesalvo needs to have faster response times when we have urgent needs.
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Product
In Meona, there are major gaps in billing, particularly when it comes to analysis and reports. Those...
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Product
The vendor’s greatest strength is the product’s ease of use for clinical users.
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Product
The biggest areas of improvement for the product are its quality and reliability.
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Relationship
Mesalvo has friendly and helpful staff in their project management team.
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Product
I like the ease of use and configuration options in Meona.
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Relationship, Product
Mesalvo could have faster issue resolution.
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Relationship, Product
Mesalvo could work on having fewer bugs or new errors in future updates. Also, there could be faster...
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Product
Meona is stable in daily operations, apart from known bugs. I like the clarity and ease of use of...
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