Forcura Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
When we first started with Forcura, their initial onboarding was amazing. They had videos. When we...
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Product, Value
Forcura definitely streamlines the order processing currently and gives a way for referrals to come...
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Loyalty, Product
Previously, I would have said secure communication with the staff is a benefit of Forcura. However,...
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Relationship
We haven't seen much willingness to incorporate our needs into the product road map as we saw in the...
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Relationship, Product
We are still dealing with a number of issues with Forcura, but we do recognize that the vendor is...
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Product
We would like a mobile app for Forcura dashboard back-office users. The dashboard is strong, but our...
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Operations
Forcura offers a strong library of training videos that are very accessible for users and that...
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Value
The cost of Forcura is extremely high. While it is not our EMR, its cost continues to increase and...
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Product
Uploading and importing files into Forcura automatically increases the file size, and using the...
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Product, Value
The top benefit we have seen from using Forcura is increased speed with referrals.
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Relationship
One of Forcura’s strongest differentiators is their support. They have consistently provided...
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Product
In Forcura, some reports could be improved, particularly around reporting metrics.
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Product
Forcura is a great tool for tracking orders and managing referrals. It functions as a centralized...
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Relationship
Forcura has always been very responsive. They often provide same-day resolution or timely status...
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Product
I can't think of anything that is missing from the system. The system has been very effective for...
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Product
To be honest, I am probably underutilizing Forcura's system. There are likely other features that I...
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Product
Whether I would recommend Forcura's system would depend on the organization and how well their EMR...
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Loyalty
We ultimately chose Forcura's system because one of our people had used it in a previous role at...
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Relationship
I haven't had to use Forcura's help desk or ticketing feature in a long time. I can add a new...
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Relationship
We had some items that weren't flowing over correctly in the system, and those required...
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Operations, Value
We have used Forcura's orders management platform to fill the role of our orders staff member. The...
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Relationship
Forcura seems to be on the cutting edge of things. I love Forcura. Generally, if I have a question...
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Product
The users of the system like that the system and its buckets are customizable. Users don't like that...
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Relationship
Forcura has a help center, and they will usually release any notes that we can view on upcoming...
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Loyalty, Product
I would like to see some new items come out to reduce some of the manual labor that we are doing....
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Product
The vendor could create interoperability with the EHR for us to build charts. The vendor could make...
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Relationship
The system is pretty simple. I think it is a great product, especially for those who are currently...
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Product
Right now, we have to manually sort our faxes into different buckets. Eventually, there could be an...
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Product
If we could get all of our referrals to flow into one main dashboard automatically, then we could...
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Product
The system is integrated with our EHR, but I wish it were bidirectionally connected with some of the...
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Product, Value
The top benefit of Forcura's system is organization throughout the referral process. We have also...
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Loyalty, Relationship, Product
This wasn't true before, but since the vendor merged with a new company and changed names, there has...
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Product
The top benefits that I have seen from using this technology include its ease of access throughout...
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Loyalty
One of the reasons we went with Forcura's system was the AI technology to capture the referral...
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Operations
Forcura did a very good job with their initial training and onboarding. I don't know what they could...
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Loyalty
We chose Forcura's system because of its ease of use. We were losing a lot of documents at the time....
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Product
I don't like the most recent upgrade for identifying referrals in faxes. There used to be a toggle...
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Product
We adopted the referral summary feature in Forcura, and that is an add-on to the vendor's referral...
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Loyalty, Product
We are starting to feel Forcura’s age in terms of other products that are coming to market. Forcura...
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Relationship, Product
We use Forcura for effective document management, both inbound and outbound. Forcura recently did...
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Loyalty
Forcura could address the price of their physician platform. We would love to use that platform...
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Product
The integration for Forcura's system needs to be built properly to enforce resending orders. We can...
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Product, Value
Forcura's platform is an amazing orders platform. I have worked with it for many years, and I am not...
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Value
Forcura has really revolutionized how we do centralized intake. The system holds all of our...
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Product
The system is pretty efficient in terms of orders. Our orders management team stays in the system...
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Relationship, Operations
We feel well supported. During the implementation, we had to work through different things like...
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Loyalty, Product
The biggest gripe that I have, and I think there is a plan to work on it, is that we utilize secure...
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Product
A top benefit of Forcura is that we have things in one centralized area. I also like the fact that...
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Product
There are a few things with Forcura’s batch faxing we would like fixed, but they aren't imperative....
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Product
There are a few things that Forcura hasn't focused on that they need to. A lot of the problems have...
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Relationship, Product
The system meets my needs and is really easy. We are even using the technology outside of the scope...
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Loyalty, Product
The only piece of the solution that we don't use is the referral summary piece because we tested...
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Relationship
With suggestions or enhancements, Forcura really works hard to get to and do those. They have been a...
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Value
Forcura tends to charge for everything. Whenever they introduce a new feature, such as their AI...
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Product, Value
The main benefits we have seen from using Forcura's solution include the ease and reliability of...
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Product
In Forcura's solution, we occasionally have issues with certain clinicians’ documents coming through...
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Relationship
I don't think people even keep their promises. But Forcura tries to deliver on what they say, and...
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Relationship, Product
Especially with Forcura’s growth and how they have changed in the last several years as they have...
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Loyalty, Operations
Once we implemented the system with Forcura, our old vendor did a massive overhaul, and they are...
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Relationship, Operations, Product
I don't think Forcura drives anything. Forcura just has a product, and they try to tell us how to...
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Relationship
I don't think we use the phone support for Forcura. Our organization has our own support people who...
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Product
Forcura’s system isn’t mobile friendly. People can’t interact with the system. The Forcura mobile...
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Loyalty, Product
We are using the system for referral management orders and electronic document management. Forcura...
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Loyalty
Our organization was very excited about the merger, but we aren’t sure how to bring together one...
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Product, Value
The top benefit of the system has been the ease of document management with all the referral...
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Operations
We decided to roll Forcura out quickly, and the vendor did a great job training our teams. They...
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Operations, Product
The solution works pretty well today. It is easy for a supervisor to jump in and get a high-level...
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Product
It would be nice at some point if Forcura had some functionality to help with the actual management...
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Relationship
Forcura has a great team. We are impressed with them and definitely appreciate the fact that they...
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Operations
There isn't a lot of training that was developed by Forcura. If we need something, they will develop...
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Product
With all the faxes that come in due to us being such a big company, it is really good to have them...
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Relationship, Product
We would like Forcura to look at the reporting capabilities in the solution. There are also some...
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Product
The drop-down menus just disappear from one day to the next. It has something to do with the...
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Value
Forcura is super cheap. I'm hoping the vendor gets through the challenges that they have. We get...
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Loyalty, Relationship, Product
We have had a lot of challenges with Forcura, and it has been very time-consuming and frustrating...
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Product
We are still using Forcura, but there are a lot of challenges with it. The vendor has been pumping...
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Operations
Forcura has videos, but they don't do any kind of hands-on training.
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Product
Things are going well with Forcura. They are very supportive. The Citrix environment is pretty...
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Product
We get a little more flow from Forcura. I think I have understood a bit more of it. It is nice to...
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Product
The vendor finally fixed our template for when we are sending something out. It used to be that we...
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Product
I wish that there were a way to tell whether something coming in is an order or a referral; the...
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Product
The users like the system. They don’t have too many questions. But the nurses should be able to fax...
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Loyalty, Product
We do get orders out, so the system does help with that. We don’t have to hand deliver those. The...
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Relationship
The response times from Forcura aren’t bad. The problem has been the quality of the people who are...
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Product
We primarily use Forcura for order management, so it assists us with outgoing and incoming fax management....
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Value
Forcura charges us for every additional thing we add on, and they also go by census. As an...
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Relationship
Forcura was part of an outage, but they were very good about their communication. They let us know...
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Product, Value
Forcura's system is great for intake. We have a place for everything to be faxed in and sent over....
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Loyalty, Product
Forcura works with all facets of intake, but we are not using it in any of our authorization...
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Loyalty
Forcura works as promised, and it never breaks. We stopped using it to its fullest potential pretty...
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Relationship, Product, Value
We have had no problems with the vendor. They seem to know what they are doing, and they deliver...
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Product
Referrals seem to go so much more smoothly with Forcura. There are still a lot of wheels and little...
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Product
There is part of Forcura that we have tried to use, and it just has not worked, no matter what we...
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Product
With Forcura, I love the fact that faxes come in and are digitally uploaded instead of us having to...
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Product
Because Forcura does some barcoding, it automatically understands which patient something goes to....
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Relationship, Value
I don’t have any suggestions for Forcura to improve. They have taught me things that we have...
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Product
Someone interested in the product can expect to see it streamline processes, and they can expect...
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Product
Forcura saves so much paper. Having one dashboard and one central location for fax numbers to tie...
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Product
I don't know whether this issue is on the EHR side or on Forcura’s, but when we build the chart and...
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Product
I like the fact that Forcura integrates with our EHR; that makes uploading to the EHR from other...
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Loyalty
We tried to switch everything to Forcura, but we had to switch back to our previous solution for...
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Loyalty, Relationship
Forcura seems to be a good solution. We made the switch because of where we hoped the vendor was...
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Culture, Operations
Our initial implementation of Forcura's system was really challenging. The vendor oversold the...
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Product
The top benefits of using the system are its document and referral management pieces. There aren't a...
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Relationship
We have a slight problem with the duplication of attachments in Forcura's solution. It would be nice...
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Relationship, Product
I don't see any issues or deceitfulness from Forcura. Forcura is actually really helpful, and...
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Value
Forcura actually has a strange billing model. Whenever we integrate into a new branch, other vendors...
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Operations, Product
I haven't heard any specific complaints about Forcura's system. There is certainly a learning curve...
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Relationship, Product
We are able to work with Forcura more closely than other vendors. We had a discussion about things...
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Relationship
The solution's ability to interface with our EMR is the top benefit of using Forcura. When we submit...
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Relationship
Forcura's system is great. It does what they say it does. If we were to switch our other vendors, we...
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Product
With Forcura, we have been able to make improvements to our process, and we are able to better track...
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Product
Forcura has what is essentially a digital printer, so if we receive an email, we can print to a PDF....
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Relationship, Product
When our clinicians are out in the field, they have a tablet that they utilize for filling out...
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Product
Forcura could have tighter integrations with EMRs. As we have auditioned other EMRs, we have found...
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Product, Value
Forcura's biggest strength is that it makes up for pretty significant holes in our home health EHR...
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Product
We are able to electronically receive inbound faxes and attach those in Forcura's system. That has...
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Product
The system has a lot of issues with secure messaging. There are some weird glitchy things in the...
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Loyalty
The system has many issues, and there are other applications out there for secure messaging and...
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Relationship
Forcura reacts promptly whenever we call them with an issue. When there are technical difficulties...
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Product
The top benefits of using Forcura's system have been work task assignments, workflow management,...
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Value
Forcura absolutely charges for everything. There are different modules within Forcura's system, and...
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Product
I'm a huge fan of Forcura. Because we no longer have fax machines, Forcura's system has been...
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Operations
Forcura doesn't provide any training unless we ask for it, and they don't have a lot of training materials....
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Value
I'm very happy with the pricing for Forcura. What I was told is what I got. Forcura is doing exactly...
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Product
Forcura is super easy to use and very simplified. That is what we love about it. It has a...
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Operations
Forcura does a great job of training and providing support documentation. They even gave us recorded...
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Value
Forcura’s e-signature platform for physicians to sign orders quickly has helped us reduce our...
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Product
Forcura is a different kind of product. We haven't really heard any noise when the vendor has done...
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Loyalty
I haven't had too many gotchas with the Forcura; the system works well. I haven't heard about any...
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Product
Forcura is a consolidation point for an intake. We bring things into the system from referrals. The...
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Product
I have asked a person who uses Forcura's system every single day, and they like how the orders come...
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Product
The cons of the system are that the plan of care and interim-order format don't look crisp and...
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Product
We thought we could use electronic forms for admissions and all the forms we have to create, but if...
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Product, Value
The product really helps streamline the referral process, the intake process, and the process of...
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Culture, Relationship
Forcura has definitely worked with us anytime we have gotten something on the contract. The vendor...
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Product
We would like to see the interoperability in Forcura work more with our actual EMR.
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Loyalty, Product
We would really love to see more of the AI component be built into Forcura. I know that the vendor...
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Relationship, Product, Value
Forcura has really allowed us to streamline our processes and continue to grow while staying...
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Loyalty, Operations
I went to a conference, and that was how I met Forcura. I really had no idea that anything like...
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Operations
The implementation process went really well, and we had our implementation specialist, who was helpful....
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Relationship
In terms of the vendor delivering technology, if we had an idea, they would be responsive.
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Relationship
When we brought an issue to the vendor, they said it was good feedback because they didn't know the...
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Culture, Value
With Forcura, I know we had a situation with the billing at first. We were charged for something we...
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Operations
The training was a little harder to follow for somebody who wasn't familiar with the platform. The...
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Operations, Product
I have one end user who is really proficient in the platform and one who is still kind of learning...
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Product
I don't think we have really any problems with Forcura. We are still working through some of the...
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Product
The product has an interface with our EMR. The demographics flow over automatically to our EMR. That...
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Value
Forcura does not avoid charging for every little thing. Even with the implementation, there are...
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Product
With Forcura, our orders have been looking a lot better. We are getting them back in a timely manner....
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Operations
The initial training on Forcura was pretty good, but we haven't received any ongoing training. I...
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Product
The app that our clinicians use in the field is not awesome. The mobile app portion could be...
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Product
In the office, the Forcura platform works very well. The desktop application part has been very good....
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Relationship
When there is an issue with the integration, Forcura does a good job of letting us know. I don't...
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Operations
My training for Forcura's system has been from other people, not necessarily Forcura, but the...
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Relationship
Forcura's communication about potential problems is sufficient. However, I don't think that we are...
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Loyalty, Relationship
The biggest factor in Forcura's ability to keep all of their promises has been their customer...
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Product
When I think about Forcura holistically, on the front-end side, the top benefit is that we can...
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Loyalty
Whether our EHR vendor’s referral management tool will succeed as a full replacement for Forcura is...
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Product
Integration is a weakness of Forcura. One thing Forcura would benefit from adding would be more...
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Product
There is not a lot of automation in Forcura, so we have to know what we want the workflow to be in...
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Relationship
I had to call Forcura's support recently, and it seems pretty good. They answered, and everybody...
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Operations, Product
I would like Forcura to have more AI built into the product, but I haven't had any trouble using the...
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Value
I would tell others that if they signed up for all the Forcura products, to make sure they have...
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Loyalty, Value
Forcura labels stuff for us. We don't have to upload and download. Being able to source data over...
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Relationship
Forcura tries to keep their promises, but I think they got too big and lost sight of why they do...
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Operations, Value
I had Forcura at another organization, and when the vendor first started, they were more hands on...
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Operations, Product
Overall, I'm pretty happy with the product. I think it is fun and pretty cool. The product's ease of...
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Product
One of the major things that we as a company like about Forcura's system is that it allows us to...
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Operations
Forcura could provide more training materials and documentation that we could access regarding new...
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Product
I would like more administrative capabilities in the system. I would also like the system to have a...
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Value
I am not involved with the billing aspect of the account, but Forcura has specific charges that are...
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Product
Some of the functionalities in the system need improvements. One is that when we are setting up a...
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Relationship, Product
Forcura is open to communication and enhancement requests. They obviously prioritize common...
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Loyalty, Product
The things that Forcura has coming out for the product aren't things that we would really use, so I...
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Product, Value
The top benefits I have seen from using Forcura are order management and referral processing.
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Relationship
We have gotten really lucky with our executive account managers. They don't bypass any issues. They...
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Operations
There was one aspect that we were missing before we went live, so we had to manually go in and fix...
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Product
For the faxing part of Forcura, there is clutter in some areas that confuses people.
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Relationship
The vendor is very responsive. When we need support, I have a direct person, and then I have the...
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Relationship
The vendor's people have promoted any of my ideas to higher levels so we can try to talk about how...
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Product, Value
We don't use all the aspects of Forcura, so what we have is pretty well priced.
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Operations
Forcura didn't drag their training out; it went fast. The training was appropriate. Also, Forcura's...
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Product, Value
Forcura definitely sold the medical records portion of their product very well. Our medical records...
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Relationship
Forcura’s customer support team is excellent; they are just really supportive. We email them, and...
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Product, Value
Forcura is incredibly easy to use. The field staff were hesitant to use it and had a little...
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Product
One downside with the product is that we are not able to use the wound-measuring tool that is...
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Relationship, Product
Whenever the vendor says they are coming out with an update, they do it. They keep their promises....
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Value
Forcura definitely charges at a higher rate than we should be paying for the product. In general,...
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Operations, Product
I really like Forcura, but it is not intuitive for all end users. When we hire new people, we have...
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Loyalty, Relationship, Product
Forcura is so much better than what we had before. I have been around so long and have seen so many...
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Product
One of the things I would really like to see Forcura do is expand their programming abilities. There...
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Operations
When we first implemented Forcura, it went really well. The people were fabulous. They even came...
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Product
Forcura is a great way to organize data into a format that we can monitor, and we can prioritize the...
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Relationship, Product
When we are working on a case, if somebody else is in there when I finish all my tasks, take all my...
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Product
There is some functionality in Forcura for searching the doctor orders. However, we don't currently...
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Product
The product does exactly what the vendor says it does. Being able to have all referrals come into a...
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Relationship, Operations
I was pretty satisfied with the training. Forcura is pretty good at providing support. Forcura has...
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Loyalty, Product
I don't want to knock against Forcura, but our EMR vendor is trying to integrate things within their...
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Value
Forcura doesn't nickel-and-dime us for any little thing. However, for Forcura IQ, they did make us...
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Relationship
We have regular calls with our representative at Forcura and a few other people sometimes where they...
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Operations
Forcura will frequently send out education, like videos and stuff that we can watch. They have all...
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Product, Value
Forcura is an amazing company. They are very friendly, and the product is great. It speaks for...
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Relationship
Anytime we provide Forcura feedback or ask for enhancements, they are always prompt. Whenever people...
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Relationship, Product
With Forcura as a whole, there is always stuff that we can change or do differently. We have sent...
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