AI Copilot Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Navina does a really good job with integration if they have the necessary information. I would like...
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Product
AI Copilot is really intuitive. It is easy to use, and it simplifies scrolling though hundreds and...
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Loyalty
Navina is in the process of updating a lot of things and moving into the world of AI with notetaking...
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Relationship
Navina is really easy to work with. If we have questions, they will usually respond within an hour...
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Loyalty
Navina is very good at delivering new technology. The technology that is coming out will be really...
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Product
We monitor and track different things in AI Copilot, and I have used different vendors' solutions...
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Product
The upgrades in AI Copilot have been fairly seamless. I sense that Navina is continually looking at...
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Culture, Value
Navina doesn't charge for anything other than what we have paid. We have a contract with them that...
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Loyalty
Navina is working on a quality tool that will find information that was put in the wrong place, and...
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Product, Value
The Navina tool has been great with risk adjustment factor (RAF) scoring. It allows us to accelerate...
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Operations, Product
We started relatively small with AI Copilot just to see how things would go. We wanted to see the...
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Relationship
Navina is a remarkably good company. They are very responsive and not just to me but also to the...
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Product, Value
Since we began using the solution, we have seen higher engagement within the solution. Providers...
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Product
There is always a fear among many people that AI is going to take the jobs of the CDI people....
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Operations
There is a huge community of people who speak a certain language in our area, and Navina...
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Product
In the most recent update, Navina Technologies organized the reporting more appropriately so that...
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Culture, Loyalty, Operations
We have lots of older providers, and they were really worried that they would have to quit when we...
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Relationship
Navina Technologies' executive involvement is really good. Whenever I need a meeting with the...
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Relationship
I have been reviewing a lot of new AI technology and everything with other vendors, and honestly,...
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Loyalty, Value
Things are fantastic with the vendor. One of the big concerns we had was the investment. We didn't...
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Culture
Navina Technologies delivered a product that actually works as they promised it would. There is...
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Product
The product is actually embedded in our EHR at the point of care. So when a provider logs on to our...
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Product
A piece that the vendor offers is document management. So each EHR has some way of managing scan...
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Loyalty, Value
So far, we have already seen a dramatic increase when it comes to our Hierarchical Condition...
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Loyalty, Product
Hierarchical Condition Category was the piece that the vendor was initially selling, but there are...
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Culture, Loyalty, Relationship
The vendor keeps in the loop pretty well. They are very agile and responsive. That is one of the...
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Product, Value
We were struggling with providers complaining about having to do a lot of chart time, click time,...
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Product, Value
We bought a secondary module from Navina Technologies to help with our clinical quality measures....
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Loyalty
One of the things that people don't understand about the system is that it was part of the AAFP...
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Product, Value
The system helps us decrease burnout. Our people are happier. Our doctors don't have to spend as...
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Relationship
Navina Technologies has one of the most responsive customer service groups that I have ever worked...
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Value
Navina Technologies is great at avoiding charging for every little thing. I have never felt...
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Operations
Our implementation was perfect. Turning on the system was easy. The vendor did a great job of...
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Product
Navina Technologies says that they have some new things coming out, but the system is still new to...
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Loyalty, Product, Value
I love the system. Buying it was one of the best decisions that we made. Our population health team...
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Product, Value
Prior to Navina Technologies, we had to go into several different payer portals, print several...
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Product
Navina Technologies provides a full suite of services, and the solution does all the things that are...
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Relationship, Product
We have a collaborative relationship with the vendor, and Navina Technologies is partnering with...
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Relationship
The vendor is based out of Israel. They have a ton of domestic staff who are highly responsive...
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Product
One of the limiting functions today in Navina Technologies' product is its ability to integrate with...
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Product, Value
One outcome we have seen from the solution is the coding capture. Coding tends to be one of the most...
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Relationship, Product, Value
Navina Technologies' team has been really supportive by answering questions and providing...
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Relationship
We like the engagement of the vendor's team. We meet regularly. Those meetings are really helpful to...
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Operations
The vendor appreciates the importance of proper implementation and execution of new technology. We...
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Relationship
The vendor can't work miracles, but I guess they keep their promises. There are things that I wish...
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Relationship
One of the beauties of working with Navina Technologies Ltd. is they are very open to our...
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Operations
Things are going very well with this solution. We recently changed another one of our solutions, and...
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Product, Value
With this solution, we have seen an increase in the accuracy of our coding, particularly the...
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Product
At this point, this solution is working very well, and we are very pleased with it. It is alerting a...
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Operations, Product
I would like to make this solution a bit user friendly in the sense that it could provide the meat...
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Product
One thing that I would caution is this solution does not take clinical judgment out the window. The...
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Loyalty
This solution is great, and we really love it. It has been such a help. It was a very simple...
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Relationship
My experience with Navina Technologies has been overwhelmingly positive. They have been very...
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Product, Value
The results from using Navina Technologies Ltd. Patient Portrait are all good. It is all a benefit...
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Value
Navina Technologies Ltd. Patient Portrait is clearly going to be worth our investment. There are all...
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Loyalty, Product
For this kind of thing, we want to have proof in the pudding. Ours is a very specific EMR. It does a...
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Value
Our true satisfaction rate with Navina Technologies Ltd. Patient Portrait is nearly 100%. We have...
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Product, Value
A high percentage of our clinicians are opening this information. A portrait is developed and...
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Loyalty, Product
We had other experiences with risk-scoring tools, and it takes a deep knowledge to be good at using...
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Loyalty, Operations
We were not planning on implementing this technology. We have a pretty good, robust EMR, but many...
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Product
As a doctor, I might know a patient has heart failure, but I can't just say that. They will ask how...
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Operations
I have never quite seen technology that is this easy. Navina Technologies may advertise thirty...
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Loyalty, Product, Value
One of the outcomes that I'm looking for is physician satisfaction, and that is definitely a top...
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Culture, Relationship
Almost everybody that I work with around new technologies is pretty good at sales. They are nice...
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Relationship
Navina Technologies is a company that is very dedicated to being very responsive to issues. They are...
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Product
Navina Technologies Ltd. Patient Portrait is such a good tool. Risk coding is taking a clinical...
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Product
With any technology, data components are a big deal. There are some key definitions to being...
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Product, Value
In the past, we had a lot of people on our team reviewing charts as CDI coders ahead of patient...
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Relationship, Product
Our experience with Navina Technologies has been very good. There have been a lot of Medicare policy...
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Operations, Product
One of the pieces that stands out about Navina Technologies' system is the end-user experience. They...
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Value
Our time with Navina Technologies has been excellent. We couldn't have had more of a seamless...
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Product, Value
Overall, we have seen outcomes with our adoption and address rates. We have class-leading metrics...
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Relationship
Navina Technologies is very supportive, and I do not recommend many vendors. However, Navina...
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Product
Navina Technologies Ltd. Patient Portrait is click and go. It is really the only solution we have...
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Relationship
Navina Technologies is very good to work with. They are very available to do additional training if...
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Relationship
Navina Technologies has been exceptionally good to work with and collaborative, and that is what we...
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Product, Value
Using Navina Technologies Ltd. Patient Portrait, we have seen an ease in documentation for our...
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Operations
During the implementation process, there seemed to be a bit of a knowledge gap between our network...
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Loyalty, Product
In the system, we have a dashboard where we can track utilization, see who is opening portraits, and...
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Product
Something that has been a benefit in the system has been its document management. I know that a lot...
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Product, Value
The system helps us take care of patients better. It allows us to stay on time and treat patients...
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Loyalty, Product
When it comes to coding, the product will give us code suggestions. A primary suggestion might be...
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Operations
The vendor's people are very easy to work with, and our implementation of the system was very easy....
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Culture, Loyalty, Relationship
We have regular conversations with the vendor about what is on their road map and things like that....
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Product
We are really looking for coding suggestions from the system. Those have really helped our...
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Product
The product's functionality isn't perfect. We have given the vendor some recommendations about...
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Product, Value
The system is a physician assistant tool that helps our providers during patient visits in terms of...
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Product
We wanted Navina Technologies to embed the product into our EMR, so now it is completely embedded,...
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Product, Value
The vendor is a partner. The strength of the product is that it is part of the embedded workflow for...
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Product
One thing the product doesn't do well is link in all the various data sources, meaning that if...
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Value
The vendor didn't always charge for every little thing, but now they do. In the early days when they...
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Product, Value
With this product, we are able to give our patients better and more personalized care because we...
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