AI Copilot Commentary
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
With Navina’s implementation, it seemed like they were kind of figuring things out as they went in...
Login or Create an Account to see details.
Product
Knowing what I know about the competition, I would say AI Copilot is a superior solution for...
Login or Create an Account to see details.
Culture
Navina is new, and they are sort of catching up to the incumbent vendors in terms of their...
Login or Create an Account to see details.
Culture
Navina is really missing a strong solution-engineering capability. They have a salesperson, and the...
Login or Create an Account to see details.
Relationship
Our providers are really engaged with Navina at this point. They love the system. They have even...
Login or Create an Account to see details.
Relationship
The executive leadership team at Navina is really supportive. Normally, when we contract for a...
Login or Create an Account to see details.
Loyalty
We had several different solutions before getting AI Copilot. Most of those never actually got...
Login or Create an Account to see details.
Product
A major pain point is people with no clinical background uploading records to our EMR; they just...
Login or Create an Account to see details.
Product, Value
The principal outcome of using AI Copilot was increased productivity for my team, especially the...
Login or Create an Account to see details.
Relationship, Product
Navina's folks are people of their word. Once we sign the contract, it is what it is. They don't do...
Login or Create an Account to see details.
Relationship, Product
We had had some experience with Navina in the past as a business partner and software developer, and...
Login or Create an Account to see details.
Product
We use Navina's AI tools for risk coding. We have had a good partnership there. We decided to try AI...
Login or Create an Account to see details.
Product, Value
The outcomes we have seen from using AI Copilot have been a reduction in burnout, an easing of...
Login or Create an Account to see details.
Relationship
All in all, we are very happy with the functionality, recording, and customer service for AI...
Login or Create an Account to see details.
Loyalty, Product
Navina just updated AI Copilot to make fewer clicks for the clinician, and that is good. However,...
Login or Create an Account to see details.
Product
There are some potential diagnoses that get missed by AI Copilot, but it is far better than any...
Login or Create an Account to see details.
Product
If we could connect Navina with our payers through our native EHR, we would be in a better position...
Login or Create an Account to see details.
Relationship
We have visited with some of the higher-ups from Navina, and they are very accessible and open to...
Login or Create an Account to see details.
Product
Navina measures performance by looking at things that are addressed, including things that are...
Login or Create an Account to see details.
Loyalty, Product
Navina delivers new technology that meets our needs. However, we have decided to skip out on some of...
Login or Create an Account to see details.
Loyalty, Product
We would like better interoperability with our EHR. We would like the solution to communicate...
Login or Create an Account to see details.
Value
With AI Copilot, we are seeing good outcomes. We have seen an improvement in our recapture rates,...
Login or Create an Account to see details.
Relationship
We have had multiple account success managers. Every year, we basically get a new one, and I'm...
Login or Create an Account to see details.
Operations
There was no training initially. There is no ongoing training either. However, AI Copilot is very...
Login or Create an Account to see details.
Relationship, Product
Navina seems to cater to practices and provider groups that are just starting out in the value-based...
Login or Create an Account to see details.
Product
We need to be able to unlink documents. Sometimes, AI Copilot suggests a condition and links to an...
Login or Create an Account to see details.
Value
We are charged for portraits, so that is an example of Navina charging for every little thing. I do...
Login or Create an Account to see details.
Relationship, Product
We just had a big industry change related to national healthcare program requirements and reporting...
Login or Create an Account to see details.
Relationship, Product
I would tell others looking at Navina that the response to any issues that they may have will not be...
Login or Create an Account to see details.
Relationship
Navina is not responsive to tickets, but that is how we report problems and issues. In the...
Login or Create an Account to see details.
Relationship
AI Copilot isn't stable, but that isn't because of a flaw in the programming. If Navina fixes...
Login or Create an Account to see details.
Product
Recently, our workflows have been negatively impacted. AI Copilot has slowed us down with our chart...
Login or Create an Account to see details.
Product
Navina could make some of the tabs in the solution more clickable so that we can add things from the...
Login or Create an Account to see details.
Relationship, Product
Navina has been an outstanding third-party solution for the failure of our primary EMR software....
Login or Create an Account to see details.
Relationship
Navina rolls out new features, so I believe we have the latest bells and whistles. Navina actually...
Login or Create an Account to see details.
Product, Value
One outcome we have seen from using AI Copilot has been more comprehensive charts, especially...
Login or Create an Account to see details.
Relationship
Navina has been really great. There are always going to be hiccups, but generally, I don't think...
Login or Create an Account to see details.
Loyalty
With AI Copilot, we put garbage in, but we pull garbage out. That is the problem. Part of the issue...
Login or Create an Account to see details.
Product
Navina does updates, and then they break something else that already existed in the solution. It...
Login or Create an Account to see details.
Relationship
Navina needs to deliver on what they say they are going to do and not diminish or fail to recognize...
Login or Create an Account to see details.
Operations
Navina doesn’t provide training; it is usually up to us to do things. Navina showed up when we...
Login or Create an Account to see details.
Product, Value
With AI Copilot, we have had a good recapture rate. We can add things ourselves, and we can augment...
Login or Create an Account to see details.
Product
Navina presented us with an update that they promised us. The update was months late, and it wasn't...
Login or Create an Account to see details.
Relationship, Product
Navina’s staff members are involved. Sometimes we have to go up the ladder and make sure we are...
Login or Create an Account to see details.
Product
The highlight that we would mention to others about AI Copilot would be just the ability of the tool...
Login or Create an Account to see details.
Loyalty, Product
I like that AI Copilot will track back to the source of the suggested HCC. A provider can simply...
Login or Create an Account to see details.
Value
It doesn't feel like we are being nickel-and-dimed by Navina, but there are definitely add-ons that...
Login or Create an Account to see details.
Product
AI Copilot is great. We are running into some problems and some collateral damage from the...
Login or Create an Account to see details.
Product, Value
An outcome we have seen from using AI Copilot is a change in provider behavior as it relates to...
Login or Create an Account to see details.
Relationship, Product
In terms of opportunities to improve, AI Copilot is a technology. Sometimes Navina has to go back to...
Login or Create an Account to see details.
Value
We are seeing higher rates of addressed suggestions from using AI Copilot. This means the providers...
Login or Create an Account to see details.
Product
AI Copilot has integrated with exactly what we needed on several EMRs. We have integrated multiple...
Login or Create an Account to see details.
Loyalty, Product
The best path forward is for us to leverage AI Copilot in the way it should be leveraged. AI...
Login or Create an Account to see details.
Relationship
Overall, things are very good with Navina. Their customer service team is one of the best I have...
Login or Create an Account to see details.
Relationship, Product
Navina could improve their clinical algorithms. They have a good set of algorithms to standardize...
Login or Create an Account to see details.
Relationship, Product
Navina told us that they would have documentation support by a certain time this year so that when a...
Login or Create an Account to see details.
Product
The doctors love AI Copilot. It is right there at their point of care within their EHR. Navina also...
Login or Create an Account to see details.
Loyalty
We chose Navina's system because of its ease of integration with our EHR. Some other vendors we...
Login or Create an Account to see details.
Relationship
Navina’s support team is really good. However, when someone in our organization wanted to meet with...
Login or Create an Account to see details.
Operations, Product
Technology is not a clinician's favorite part of their day. When we integrated AI Copilot, providers...
Login or Create an Account to see details.
Relationship, Product
When looking at solutions in the industry, we can tell that a lot of them are built by people who...
Login or Create an Account to see details.
Relationship
I have been a client of Navina for several years now, so I'm a repeat client already. I introduced...
Login or Create an Account to see details.
Product, Value
The outcome we have seen from using AI Copilot is excellent provider engagement, and that has helped...
Login or Create an Account to see details.
Loyalty, Product
We went with AI Copilot because we liked its provider workflow. That is the number-one thing I would...
Login or Create an Account to see details.
Product, Value
The outcomes we have seen from using AI Copilot are improved efficiency around coding and improved...
Login or Create an Account to see details.
Product
We have several different EHRs that AI Copilot doesn't integrate with yet. Some of our partners'...
Login or Create an Account to see details.
Loyalty
Navina has really kept their promises; they have done a great job. They have some timelines for new...
Login or Create an Account to see details.
Operations
Navina could probably do a little better from a training perspective. There is a little more...
Login or Create an Account to see details.
Loyalty, Product
I like the fact that AI Copilot is embedded right into the provider’s workflow. That is the biggest...
Login or Create an Account to see details.
Relationship
Navina does a really good job of supporting us. Anytime we call the vendor's support people, we can...
Login or Create an Account to see details.
Product, Value
By using AI Copilot, we have seen our ability to close care gaps improve, and we are able to more...
Login or Create an Account to see details.
Relationship
The support from Navina has been phenomenal. We have a dedicated account manager who is great. We...
Login or Create an Account to see details.
Product
Physicians on the Navina end are helping to drive the functionality and the product. They have an...
Login or Create an Account to see details.
Operations
Navina could do better at offering an educational piece for providers. Some additional feedback on...
Login or Create an Account to see details.
Value
The biggest outcome we have seen with this solution is in our accountable care organization. We...
Login or Create an Account to see details.
Relationship
Whenever we have functionality requests or enhancements, Navina is incredibly open to listening to...
Login or Create an Account to see details.
Product, Value
With AI Copilot, we have seen improvements in capturing HCC diagnoses and quality gaps, and we have...
Login or Create an Account to see details.
Relationship
Navina has been very good about alerting us to potential problems. We have also been very happy...
Login or Create an Account to see details.
Loyalty, Product
The integration of the solution is not entirely perfect, but it is very good. Nothing meets all of...
Login or Create an Account to see details.
Operations
I don’t know that the implementation of AI Copilot could have gone better. The things that stood out...
Login or Create an Account to see details.
Value
We always wish AI Copilot were a little less expensive. However, I don't want to be critical; the...
Login or Create an Account to see details.
Product
AI Copilot is probably the first digital product that my physicians actually want to use. Nobody...
Login or Create an Account to see details.
Loyalty
When we bring in new folks, and they have to transition from their old EHR to the one we are on, it...
Login or Create an Account to see details.
Relationship
We meet with Navina regularly, but we haven't really had to solve any problems with them after AI...
Login or Create an Account to see details.
Product
We have had a few hiccups with AI Copilot. It is integrated into our EHR, so that is a huge plus,...
Login or Create an Account to see details.
Product
AI Copilot works well and is very simple to use. Navina designed the application so well. It shows...
Login or Create an Account to see details.
Loyalty, Value
I have to decide whether the cost of the AI Copilot application is worth the incremental improvement...
Login or Create an Account to see details.
Loyalty, Product
We are graded on a lot of value-based care initiatives. One of them is basically the health of our...
Login or Create an Account to see details.
Relationship, Product
Navina is good at being proactive. Whenever we find a flaw or question something that AI Copilot is...
Login or Create an Account to see details.
Loyalty
When we looked at other solutions, we liked the way that Navina's product reads the chart and all...
Login or Create an Account to see details.
Operations, Product
We changed the way providers connect remotely, and our Apple users had some obstacles in getting AI...
Login or Create an Account to see details.
Relationship
We recently had a turnover with our account executive at Navina, and I'm not 100% sold on the new...
Login or Create an Account to see details.
Loyalty, Product, Value
AI Copilot is a pretty expensive tool. I would like to see better pricing options. The coding world...
Login or Create an Account to see details.
Product, Value
Our user rate for AI Copilot is very high. We actually publish reports regularly on how our users...
Login or Create an Account to see details.
Relationship, Operations
We have no buyer's remorse for AI Copilot. The vendor's team has been really excellent, both for the...
Login or Create an Account to see details.
Value
We like Navina as a vendor a lot, and they are a great partner. They are one of the better vendors...
Login or Create an Account to see details.
Relationship, Product
AI Copilot takes a little getting used to, but once users have been shown the way it works, the...
Login or Create an Account to see details.
Product
In the world of value-based reimbursement, there are ebbs and flows with contracts. Contracts are...
Login or Create an Account to see details.
Product
Before using AI Copilot, there were various places inside our EMR where we had to ferret out a...
Login or Create an Account to see details.
Product
The product uses a Chrome plug-in, so when we use our EMR, the plug-in just overlays the AI Copilot...
Login or Create an Account to see details.
Product, Value
The outcomes we have seen with the product are pretty much everything Navina promised. AI Copilot is...
Login or Create an Account to see details.
Product
Navina does a really good job with integration if they have the necessary information. I would like...
Login or Create an Account to see details.
Product
AI Copilot is really intuitive. It is easy to use, and it simplifies scrolling though hundreds and...
Login or Create an Account to see details.
Loyalty
Navina is in the process of updating a lot of things and moving into the world of AI with notetaking...
Login or Create an Account to see details.
Relationship
Navina is really easy to work with. If we have questions, they will usually respond within an hour...
Login or Create an Account to see details.
Loyalty
Navina is very good at delivering new technology. The technology that is coming out will be really...
Login or Create an Account to see details.
Product
We monitor and track different things in AI Copilot, and I have used different vendors' solutions...
Login or Create an Account to see details.
Product
The upgrades in AI Copilot have been fairly seamless. I sense that Navina is continually looking at...
Login or Create an Account to see details.
Culture, Value
Navina doesn't charge for anything other than what we have paid. We have a contract with them that...
Login or Create an Account to see details.
Loyalty
Navina is working on a quality tool that will find information that was put in the wrong place, and...
Login or Create an Account to see details.
Product, Value
The Navina tool has been great with risk adjustment factor (RAF) scoring. It allows us to accelerate...
Login or Create an Account to see details.
Operations, Product
We started relatively small with AI Copilot just to see how things would go. We wanted to see the...
Login or Create an Account to see details.
Relationship
Navina is a remarkably good company. They are very responsive and not just to me but also to the...
Login or Create an Account to see details.
Product, Value
Since we began using the solution, we have seen higher engagement within the solution. Providers...
Login or Create an Account to see details.
Product
There is always a fear among many people that AI is going to take the jobs of the CDI people....
Login or Create an Account to see details.
Operations
There is a huge community of people who speak a certain language in our area, and Navina...
Login or Create an Account to see details.
Product
In the most recent update, Navina Technologies organized the reporting more appropriately so that...
Login or Create an Account to see details.
Culture, Loyalty, Operations
We have lots of older providers, and they were really worried that they would have to quit when we...
Login or Create an Account to see details.
Relationship
Navina Technologies' executive involvement is really good. Whenever I need a meeting with the...
Login or Create an Account to see details.
Relationship
I have been reviewing a lot of new AI technology and everything with other vendors, and honestly,...
Login or Create an Account to see details.
​
Featured Report
Preferences