AI Copilot Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Product
I like that AI Copilot has a search feature that lets us look through documents. If I’m looking for...
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Product
AI Copilot is starting to provide a summary of each diagnosis. For risk adjustment factors and HCC...
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Relationship
I’m a little biased because I work with the Navina team all the time, but they’ve been incredibly...
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Loyalty, Product
Navina is working on having AI Copilot generate an overall one-paragraph summary of the patient, and...
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Product
AI Copilot gives us really actionable information very quickly. It sits in a sidebar alongside our...
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Product, Value
Sometimes people can be resistant to using AI Copilot. Before we implemented it, some of my...
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Value
Navina is among the most transparent vendors I have ever met with their charging. They are very...
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Product, Value
We have a lot of value-based care contracts, and there has been a lot of change in risk coding...
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Product
There are a few things that Navina has done with me that were not to their benefit. When I'm doing...
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Loyalty, Relationship
Navina is doing fantastic work, and some of that is really important. Based on their road map and...
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Value
The satisfaction with the tool is exceedingly high. There is competition to get the tool because we...
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Relationship, Product
The physician or clinician can report a problem or question to Navina right at the point of care,...
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Product
An ambient listening tool is good, but when it produces a note, it doesn’t really give us the...
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Operations
The training from Navina is very good and easy. I think we do a 30-minute training as a standard,...
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Loyalty, Product
In Medicare Advantage, we don’t have a long period to report things like we do in the Medicare...
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Product, Value
We have seen a couple of outcomes from using AI Copilot. The most important is clinician...
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Product
AI Copilot is a really nicely designed application. It makes it easy for us to pick a code because...
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Value
AI Copilot is very nice, but we pay for it based on an attributed population. It is a PMPM cost, and...
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Loyalty, Value
We have been using AI Copilot for a little while now, but we have not gotten the return they...
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Operations, Product
With Navina’s implementation, it seemed like they were kind of figuring things out as they went in...
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Product
Knowing what I know about the competition, I would say AI Copilot is a superior solution for...
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Culture
Navina is new, and they are sort of catching up to the incumbent vendors in terms of their...
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Culture
Navina is really missing a strong solution-engineering capability. They have a salesperson, and the...
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Relationship
Our providers are really engaged with Navina at this point. They love the system. They have even...
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Relationship
The executive leadership team at Navina is really supportive. Normally, when we contract for a...
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Loyalty
We had several different solutions before getting AI Copilot. Most of those never actually got...
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Product
A major pain point is people with no clinical background uploading records to our EMR; they just...
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Product, Value
The principal outcome of using AI Copilot was increased productivity for my team, especially the...
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Relationship, Product
Navina's folks are people of their word. Once we sign the contract, it is what it is. They don't do...
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Relationship, Product
We had had some experience with Navina in the past as a business partner and software developer, and...
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Product
We use Navina's AI tools for risk coding. We have had a good partnership there. We decided to try AI...
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Product, Value
The outcomes we have seen from using AI Copilot have been a reduction in burnout, an easing of...
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Relationship
All in all, we are very happy with the functionality, recording, and customer service for AI...
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Loyalty, Product
Navina just updated AI Copilot to make fewer clicks for the clinician, and that is good. However,...
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Product
There are some potential diagnoses that get missed by AI Copilot, but it is far better than any...
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Product
If we could connect Navina with our payers through our native EHR, we would be in a better position...
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Relationship
We have visited with some of the higher-ups from Navina, and they are very accessible and open to...
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Product
Navina measures performance by looking at things that are addressed, including things that are...
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Loyalty, Product
Navina delivers new technology that meets our needs. However, we have decided to skip out on some of...
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Loyalty, Product
We would like better interoperability with our EHR. We would like the solution to communicate...
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Value
With AI Copilot, we are seeing good outcomes. We have seen an improvement in our recapture rates,...
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Relationship
We have had multiple account success managers. Every year, we basically get a new one, and I'm...
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Operations
There was no training initially. There is no ongoing training either. However, AI Copilot is very...
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Relationship, Product
Navina seems to cater to practices and provider groups that are just starting out in the value-based...
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Product
We need to be able to unlink documents. Sometimes, AI Copilot suggests a condition and links to an...
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Value
We are charged for portraits, so that is an example of Navina charging for every little thing. I do...
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Relationship, Product
We just had a big industry change related to national healthcare program requirements and reporting...
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Relationship, Product
I would tell others looking at Navina that the response to any issues that they may have will not be...
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Relationship
Navina is not responsive to tickets, but that is how we report problems and issues. In the...
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Relationship
AI Copilot isn't stable, but that isn't because of a flaw in the programming. If Navina fixes...
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Product
Recently, our workflows have been negatively impacted. AI Copilot has slowed us down with our chart...
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Product
Navina could make some of the tabs in the solution more clickable so that we can add things from the...
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Relationship, Product
Navina has been an outstanding third-party solution for the failure of our primary EMR software....
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Relationship
Navina rolls out new features, so I believe we have the latest bells and whistles. Navina actually...
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Product, Value
One outcome we have seen from using AI Copilot has been more comprehensive charts, especially...
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Relationship
Navina has been really great. There are always going to be hiccups, but generally, I don't think...
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Loyalty
With AI Copilot, we put garbage in, but we pull garbage out. That is the problem. Part of the issue...
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Product
Navina does updates, and then they break something else that already existed in the solution. It...
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Relationship
Navina needs to deliver on what they say they are going to do and not diminish or fail to recognize...
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Operations
Navina doesn’t provide training; it is usually up to us to do things. Navina showed up when we...
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Product, Value
With AI Copilot, we have had a good recapture rate. We can add things ourselves, and we can augment...
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Product
Navina presented us with an update that they promised us. The update was months late, and it wasn't...
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Relationship, Product
Navina’s staff members are involved. Sometimes we have to go up the ladder and make sure we are...
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Product
The highlight that we would mention to others about AI Copilot would be just the ability of the tool...
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Loyalty, Product
I like that AI Copilot will track back to the source of the suggested HCC. A provider can simply...
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Value
It doesn't feel like we are being nickel-and-dimed by Navina, but there are definitely add-ons that...
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Product
AI Copilot is great. We are running into some problems and some collateral damage from the...
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Product, Value
An outcome we have seen from using AI Copilot is a change in provider behavior as it relates to...
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Relationship, Product
In terms of opportunities to improve, AI Copilot is a technology. Sometimes Navina has to go back to...
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Value
We are seeing higher rates of addressed suggestions from using AI Copilot. This means the providers...
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Product
AI Copilot has integrated with exactly what we needed on several EMRs. We have integrated multiple...
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Loyalty, Product
The best path forward is for us to leverage AI Copilot in the way it should be leveraged. AI...
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Relationship
Overall, things are very good with Navina. Their customer service team is one of the best I have...
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Relationship, Product
Navina could improve their clinical algorithms. They have a good set of algorithms to standardize...
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Relationship, Product
Navina told us that they would have documentation support by a certain time this year so that when a...
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Product
The doctors love AI Copilot. It is right there at their point of care within their EHR. Navina also...
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Loyalty
We chose Navina's system because of its ease of integration with our EHR. Some other vendors we...
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Relationship
Navina’s support team is really good. However, when someone in our organization wanted to meet with...
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Operations, Product
Technology is not a clinician's favorite part of their day. When we integrated AI Copilot, providers...
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Relationship, Product
When looking at solutions in the industry, we can tell that a lot of them are built by people who...
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Relationship
I have been a client of Navina for several years now, so I'm a repeat client already. I introduced...
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Product, Value
The outcome we have seen from using AI Copilot is excellent provider engagement, and that has helped...
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Loyalty, Product
We went with AI Copilot because we liked its provider workflow. That is the number-one thing I would...
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Product, Value
The outcomes we have seen from using AI Copilot are improved efficiency around coding and improved...
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Product
We have several different EHRs that AI Copilot doesn't integrate with yet. Some of our partners'...
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Loyalty
Navina has really kept their promises; they have done a great job. They have some timelines for new...
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Operations
Navina could probably do a little better from a training perspective. There is a little more...
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Loyalty, Product
I like the fact that AI Copilot is embedded right into the provider’s workflow. That is the biggest...
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Relationship
Navina does a really good job of supporting us. Anytime we call the vendor's support people, we can...
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Product, Value
By using AI Copilot, we have seen our ability to close care gaps improve, and we are able to more...
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Relationship
The support from Navina has been phenomenal. We have a dedicated account manager who is great. We...
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Product
Physicians on the Navina end are helping to drive the functionality and the product. They have an...
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Operations
Navina could do better at offering an educational piece for providers. Some additional feedback on...
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Value
The biggest outcome we have seen with this solution is in our accountable care organization. We...
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Relationship
Whenever we have functionality requests or enhancements, Navina is incredibly open to listening to...
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Product, Value
With AI Copilot, we have seen improvements in capturing HCC diagnoses and quality gaps, and we have...
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Relationship
Navina has been very good about alerting us to potential problems. We have also been very happy...
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Loyalty, Product
The integration of the solution is not entirely perfect, but it is very good. Nothing meets all of...
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Operations
I don’t know that the implementation of AI Copilot could have gone better. The things that stood out...
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Value
We always wish AI Copilot were a little less expensive. However, I don't want to be critical; the...
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Product
AI Copilot is probably the first digital product that my physicians actually want to use. Nobody...
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Loyalty
When we bring in new folks, and they have to transition from their old EHR to the one we are on, it...
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Relationship
We meet with Navina regularly, but we haven't really had to solve any problems with them after AI...
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Product
We have had a few hiccups with AI Copilot. It is integrated into our EHR, so that is a huge plus,...
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Product
AI Copilot works well and is very simple to use. Navina designed the application so well. It shows...
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Loyalty, Value
I have to decide whether the cost of the AI Copilot application is worth the incremental improvement...
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Loyalty, Product
We are graded on a lot of value-based care initiatives. One of them is basically the health of our...
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Relationship, Product
Navina is good at being proactive. Whenever we find a flaw or question something that AI Copilot is...
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Loyalty
When we looked at other solutions, we liked the way that Navina's product reads the chart and all...
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Operations, Product
We changed the way providers connect remotely, and our Apple users had some obstacles in getting AI...
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Relationship
We recently had a turnover with our account executive at Navina, and I'm not 100% sold on the new...
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Loyalty, Product, Value
AI Copilot is a pretty expensive tool. I would like to see better pricing options. The coding world...
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Product, Value
Our user rate for AI Copilot is very high. We actually publish reports regularly on how our users...
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Relationship, Operations
We have no buyer's remorse for AI Copilot. The vendor's team has been really excellent, both for the...
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Value
We like Navina as a vendor a lot, and they are a great partner. They are one of the better vendors...
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Relationship, Product
AI Copilot takes a little getting used to, but once users have been shown the way it works, the...
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Product
In the world of value-based reimbursement, there are ebbs and flows with contracts. Contracts are...
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Product
Before using AI Copilot, there were various places inside our EMR where we had to ferret out a...
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Product
The product uses a Chrome plug-in, so when we use our EMR, the plug-in just overlays the AI Copilot...
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Product, Value
The outcomes we have seen with the product are pretty much everything Navina promised. AI Copilot is...
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Product
Navina does a really good job with integration if they have the necessary information. I would like...
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Product
AI Copilot is really intuitive. It is easy to use, and it simplifies scrolling though hundreds and...
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Loyalty
Navina is in the process of updating a lot of things and moving into the world of AI with notetaking...
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Relationship
Navina is really easy to work with. If we have questions, they will usually respond within an hour...
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Loyalty
Navina is very good at delivering new technology. The technology that is coming out will be really...
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Product
We monitor and track different things in AI Copilot, and I have used different vendors' solutions...
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Product
The upgrades in AI Copilot have been fairly seamless. I sense that Navina is continually looking at...
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Culture, Value
Navina doesn't charge for anything other than what we have paid. We have a contract with them that...
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Loyalty
Navina is working on a quality tool that will find information that was put in the wrong place, and...
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Product, Value
The Navina tool has been great with risk adjustment factor (RAF) scoring. It allows us to accelerate...
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Operations, Product
We started relatively small with AI Copilot just to see how things would go. We wanted to see the...
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Relationship
Navina is a remarkably good company. They are very responsive and not just to me but also to the...
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Commentary Summary
Comment Type Breakout