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Neurealm Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We recommended that Neurealm add more resources, and they were able to do that. They brought on a...
I appreciate that when we transitioned to Neurealm, they gave us continuity of knowledge. They...
Neurealm is meeting our service level agreements. They're available, they answer the calls, and they...
Neurealm misses things in terms of getting regular invoices back on a regular basis. They're...
We considered some other firms, but they weren’t cheaper. We weren't certain that we would get the...
One thing we like about Neurealm is that they are willing to come to the table and listen. Their...
We pay a fixed fee for our scope of work, so there is no nickel-and-diming.
Commentary Summary
Comment Type Breakout