Mobile Pro AI Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Product
Mobile Pro AI has a trigger system for integration with the NextGen Healthcare EHR, but it does not...
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Product, Value
Since Mobile Pro AI is a NextGen Healthcare product, the type of integration between the mobile...
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Product, Value
Recently, with Mobile Pro AI, the vendor has introduced more free-text options, and I think those...
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Operations
NextGen Healthcare did training with our initial group, but as we grew, it became more difficult to...
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Value
We want there to be innovation without us having to spend additional dollars, but we don’t know...
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Relationship
We don't have a lot of need for support, but when we do, it seems to take a while to get a response....
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Loyalty, Value
I'm piloting another product that is being offered by another vendor that would be more affordable...
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Product
We would like to see patient summary documents in the solution. We want more sophisticated coding...
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Loyalty, Relationship, Product, Value
NextGen Healthcare is very focused on AI and interoperability, and that is obviously the direction...
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Relationship, Product
With NextGen Healthcare, the timeliness of getting back with a response to some issues can take...
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Loyalty, Product
NextGen Healthcare is working through some issues now in Mobile Pro AI. We are about to do an...
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Product
New patient visits are definitely easier with Mobile Pro AI. Whether follow-up visits are easier...
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Product
With Mobile Pro AI, we don't have a certain integration. The system's AI could also be more...
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Value
Mobile Pro AI is definitely worth it if NextGen Healthcare keeps the same price that they are...
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Culture, Operations
Initially, NextGen Healthcare just showed us the basics of how things are done in the system. They...
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Relationship
Our experience with NextGen Healthcare has been much better with Mobile Pro AI than with other...
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Product
Mobile Pro AI is fully integrated, but I don't think it is bidirectional. Sometimes, if I move data...
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Operations
It took a couple of months to see outcomes from the solution. There was a training session for a few...
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Loyalty
We selected Mobile Pro AI because it was the truly NextGen Healthcare–integrated product. There were...
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Operations
With the planning, preparation, and training, my advice to others would be to make sure the...
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Loyalty, Product
The Ambient Assist product and the AI side of Mobile Pro AI work really well. I don't think there is...
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Product
The consistency of the notes is the product’s key strength. We like having a structure so that every...
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Product, Value
Mobile Pro AI works well. The AI is great for documenting using Ambient Assist. The client could be...
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Value
We were expecting the product to save providers’ time. As we demand that the providers see more...
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Product
I love the solution. It is excellent, regardless of whether we pay extra for certain features....
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Product, Value
Mobile Pro AI makes me much more efficient when preparing to enter an exam room. Because I can just...
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Operations, Product, Value
There is some training on how to speak to improve ambient accuracy in Mobile Pro AI and on the...
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Product
The key strengths of Mobile Pro AI are accuracy, efficiency, and reliability. The system works as...
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Product
Whether there is room for improvement with Mobile Pro AI is largely dependent on connectivity. With...
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Operations
The overall implementation of Mobile Pro AI was pretty smooth. NextGen Healthcare did respond to...
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Value
Some of the added solutions that NextGen Healthcare offered to begin with eventually had an extra...
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Loyalty, Product
We have been using NextGen Healthcare's solutions for several years, and we are married to NextGen...
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Product
Mobile Pro AI is a multispecialty solution to begin with. NextGen Healthcare just added pediatrics...
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Loyalty
We chose Mobile Pro AI because we were already with NextGen Healthcare to begin with, and I don’t...
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Loyalty, Product
We expected to achieve better documentation, billing, and coding with Mobile Pro AI. Month by month,...
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Product, Value
I have been in practice for several years, so I am confident that I got pretty good at using EHRs...
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Product
The AI suggestions in Mobile Pro AI don’t always work. There are various tabs we have to go through,...
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Loyalty
We selected Mobile Pro AI because of our long-standing relationship with NextGen Healthcare and the...
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Loyalty, Product
The biggest gaps with Mobile Pro AI in our specialty are the limited integration with existing...
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Loyalty, Product
NextGen Healthcare needs deeper integration into the current system. Data still has to be manually...
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Product, Value
Mobile Pro AI has reduced documentation time and increased face-to-face time with patients. Charting...
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Product
With Mobile Pro AI on a mobile device, it is available on my phone, including when I am outside the...
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Product
One improvement in Mobile Pro AI that would be helpful would be easier visibility into scheduled...
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Product
Mobile Pro AI's output falls into a fixed template. A physician who hasn’t adopted the system...
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Product
There is some peace of mind in using Mobile Pro AI, particularly in certain visits where a lot is...
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Operations
With Mobile Pro AI, the training was us just doing it on our own; that is the main gap for me. We...
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Product
Mobile Pro AI is pretty user-friendly. The interface is good. Mobile Pro AI is intuitive; we don’t...
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Loyalty, Product
I would really like to use the solution exclusively for specialty visits, but I don’t think we are...
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Loyalty, Product
We still have people here who aren’t using Mobile Pro AI, and I’m the primary driver pushing...
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Product
Mobile Pro AI’s impact on documentation time could be greater if we were able to reduce or eliminate...
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Product
The biggest change we have made, which is critical to getting the notes we want, is giving a brief...
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Product
When I use the ambient assistance tool, it does a very good job of producing a professional,...
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Product
The transcription is very clunky when it gets integrated into the EHR system. When we incorporate it...
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Product
I have a very difficult time if I dictate when I'm seeing the patient and doing a procedure. I will...
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Product, Value
Mobile Pro AI is definitely a time-saver. I probably spend at least a few hours less on things a...
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Value
I don't think NextGen Healthcare is nickel-and-diming. It will be way less expensive for me to do AI...
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Product
The content of what the AI is doing is quite good, and the ambient notes are good. The AI picks up a...
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Loyalty, Product
There was hesitation to move forward because Mobile Pro AI wasn't integrated, and the lack of...
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Product
Before AI, my answer would have probably been no to buying all the NextGen Healthcare products again...
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Product
Mobile Pro AI listens to what I say and what the patient says, and it generates a beautiful note. It...
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Product, Value
Mobile Pro AI completely brings users' lives back. I have been able to do other things in my life...
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Product
I would like to see the family history on the app under the face sheet, not just the medical...
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Product
We are finished with the pilot, and there is a ton of interest. I always use Mobile Pro AI. There is...
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Product
Users have to be able to spend some time with Mobile Pro AI, but it is really quick and easy to...
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Product
Mobile Pro AI is not available in as many languages as the providers would like it to be. Some of...
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Relationship, Product
We had a major issue with NextGen Healthcare recently that we are still trying to climb out of. We...
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Relationship
NextGen Healthcare’s support is good. The vendor is pretty good at notifying us of issues that they...
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Operations, Product
We had a couple of early adopters of Mobile Pro AI, so I would recommend that someone new to the...
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Loyalty
The integration with our NextGen Healthcare EHR was key to us choosing Mobile Pro AI. We don't have...
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Product
Mobile Pro AI moves anything the physicians do right into the chart. But just like many other AI...
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Product, Value
Mobile Pro AI allows for conversational discussions to be turned into the physician SOAP notes...
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Product, Value
Mobile Pro AI captures both sides of the conversation between the provider and the patient. It...
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Product
The key strength of Mobile Pro AI is its full integration with NextGen Healthcare's EHR. AI is...
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Operations
The implementation of Mobile Pro AI was fine when we first onboarded, but we recently expanded...
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Product
We don’t find the patient AI summary in Mobile Pro AI to be as helpful. The providers don't trust...
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Product
We would suggest that NextGen Healthcare make Mobile Pro AI a little bit more customizable. We would...
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Relationship
NextGen Healthcare is good at being proactive. Our account managers have been excellent at trying to...
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Loyalty, Operations
We decided to go with Mobile Pro AI because it is fully integrated with NextGen Healthcare's EHR....
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Product
Mobile Pro AI gives us the ability to have the clinician utilize an iOS device, whether it be a...
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Operations
Over the years, we heavily customized our version of the system because the out-of-the-box solution...
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Operations, Product
I would tell someone implementing Mobile Pro AI to standardize training and understand that Mobile...
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Product
The vendor's strength is just their longevity in the industry, but I think their solution is behind...
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Loyalty, Operations
Customers should have a few early adopters who can promote the solution to other physicians. Once a...
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Operations
I expected to have less documentation time and more comprehensive documentation, and we are...
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Product, Value
NextGen Healthcare provides an ambient AI dictation solution that composes comprehensive and...
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Relationship, Product
When I speak to some of our IT folks who work with the vendor, they resolve some things. The way the...
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Product, Value
I found the system to be excellent in capturing the instructions that I give to patients and the...
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Relationship
Aside from the issue with getting information from one piece of hardware to the next, I have had...
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Product
My understanding is that the product is supposed to learn from us. I’m not sure whether that is true...
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Product
Mobile Pro AI has different functionalities turned on, but they don’t work very well. The solution...
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Relationship
NextGen Healthcare will send us information about when the mobile app is going to update, and they...
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Product
We had an upgrade for Mobile Pro AI that was supposed to make the dictation functionality a little...
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Relationship
There is supposed to be a NextGen Healthcare community that we can log in to and see frequently...
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Product
When I see patients, I ask about any changes in their health, and the second I ask that question,...
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Loyalty
There is an upgrade coming for Mobile Pro AI that will supposedly unlock some magical mobile...
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Product, Value
With Mobile Pro AI, I expected to have clear, concise documentation of all the aspects of medication...
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Product
Mobile Pro AI does a lot of really dumb stuff. It misunderstands a lot of things, and it doesn't...
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Relationship
We hired someone to be a liaison with NextGen Healthcare, and I love them, but they are not able to...
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Value
Mobile Pro AI is a pay-for-use service, and whatever we are paying for my use of the solution is too...
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Relationship, Operations
I have never talked to anybody or gotten help from anyone from NextGen Healthcare for training, and...
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Product
If I were advising someone who was implementing the solution, I would say that if they are in a...
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Product
The primary care providers, specifically, love Mobile Pro AI. Their notes look good and are...
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Operations
NextGen Healthcare was great with the implementation of Mobile Pro AI, and the training was good....
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Culture, Value
The disappointment for me with Mobile Pro AI is that I have ended up paying for providers' licenses....
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Product
When a provider has a name that sounds like a common word, every time we dictate with Mobile Pro AI,...
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Loyalty
If NextGen Healthcare doesn't fix the things that I want fixed in Mobile Pro AI, then I'm going to...
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Relationship
I have had wonderful support people from NextGen Healthcare. There is a team of people who work on...
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Relationship
There are some terrific people at NextGen Healthcare, and one person is always there to help me...
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Relationship
I wasted months hoping and praying that NextGen Healthcare would get their act together on Mobile...
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Product
As much as I’m a big proponent of AI, I was very disillusioned with Mobile Pro AI. If my practice...
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Product, Value
Mobile Pro AI is a technological way to preserve my sanity and help improve patient care. The most...
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Culture, Value
When it comes to charges, some of Mobile Pro AI's features are tiered, and I don't think that they...
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Relationship
I'm not personally involved in seeking support, but I know that we have some great relationships...
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Product
The accuracy of Mobile Pro AI noting exactly what I'm saying would rate between the middle of the...
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Loyalty, Value
I think our adoption of Mobile Pro AI will increase in the next several months, especially if we can...
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Product, Value
Our physician users have noticed that there has been a decrease in pajama time, so those working...
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Loyalty, Product
We went with NextGen Healthcare because NextGen Healthcare is our EHR vendor, and the system...
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Product
In terms of the actual application, the vendor could improve by having it be more clinical rather...
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Operations, Product
Someone implementing this solution should remember that Rome wasn't built in a day. AI won't act as...
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Product
For surgical specialties, Mobile Pro AI may be more challenging, but if users used voice macros,...
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Operations
Mobile Pro AI helps me create precise, accurate, and concise notes. I love it. The vendor provided a...
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Value
We expected reduced burnout, more efficiency, increased precision, and more concise information from...
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Commentary Summary
Comment Type Breakout