NextGen Enterprise EHR Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
The interconnectivity with other EHRs for independent physicians was touted very highly, but that...
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Relationship, Operations
The support of the product is an issue. The product is very customizable. The product works as a...
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Loyalty, Relationship, Product
NextGen Healthcare forgets that they are a healthcare organization. They have a great vision but...
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Product
All EHRs are bad in one way or another. NextGen Enterprise EHR's intuitiveness leaves a lot to be...
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Loyalty, Operations, Product, Value
NextGen Healthcare puts out major upgrades once or twice a year, and since NextGen Enterprise EHR is...
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Operations, Product
As long as an organization has someone on staff who can learn how to customize things, the...
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Product
Prior authorization is a big thing right now, especially for some of the medications that we are...
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Relationship
NextGen Healthcare’s support team has improved recently. It was terrible for several years, but it...
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Product
NextGen Enterprise EHR is highly customizable, and that is helpful for our setting. Our providers...
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Relationship
It seems that each time NextGen Healthcare changes ownership, their support model is reworked. When...
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Culture, Value
With our most recent upgrade to NextGen Enterprise EHR, we were charged for items that had...
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Operations
NextGen Healthcare's training follows the same routine each time, walking through each module and...
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Product
We recently completed a major upgrade to NextGen Enterprise EHR that included several cosmetic...
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Loyalty, Product
NextGen Enterprise EHR is a legacy system, and many of our users are entrenched in workflows that...
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Culture, Relationship, Product
The system does not work as promoted. It should, but it does not. There could be various reasons for...
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Product
I have been in the medical field for a long time, and NextGen Enterprise EHR is probably one of my...
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Culture, Product, Value
NextGen Healthcare does a good dog-and-pony show for everything. If the system worked the way they...
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Relationship
The vendor is not proactive except in one area. They always give us reminders when they have ICD-10s...
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Product
In the vendor's portal, I can never find what I am looking for. I go into the knowledge base to find...
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Relationship
We definitely have to work our way up the food chain when we report an issue to the vendor. If we...
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Product
We can get our work done with NextGen Enterprise EHR, so in that sense, it is kind of meeting our needs....
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Relationship, Product
We have experienced significant bugs within NextGen Enterprise EHR. Every time, the vendor would...
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Operations
NextGen Healthcare provided on-site training during the initial implementation, but all subsequent...
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Product
We use several third-party solutions. While NextGen Healthcare offers most of those capabilities,...
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Value
NextGen Healthcare charges for everything. In terms of opportunities for improvement, part of the...
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Relationship
Some of NextGen Healthcare’s support staff members and project managers are simply overloaded. A...
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Operations
Our last upgrade was a difficult process. NextGen Healthcare didn’t take the time to really teach us...
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Culture, Value
There is a charge for every add-on, and that creates additional challenges for us because of our...
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Relationship
Since I have been managing and maintaining the system, NextGen Healthcare has been bought out three...
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Loyalty
NextGen Healthcare's patient portal is extremely broken. We decided to look for another solution...
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Product
During one of the upgrades, NextGen Enterprise EHR broke all of our insurance assignments. It made...
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Product, Value
NextGen Healthcare's upgrades keep breaking NextGen Enterprise EHR, and that is creating a ton of...
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Loyalty, Product
I find the upgrades frustrating, but I understand that change is necessary to move forward. Right...
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Culture, Value
In the past, NextGen Healthcare didn't nickel-and-dime us, but now it feels like they charge for...
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Product
The user interface is something that NextGen Healthcare could work on. They should be able to...
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Operations
NextGen Healthcare needs to allow their training to be more self-paced. Right now, they make us go...
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Product, Value
The ability to configure things in this solution without having to use the vendor has been a benefit....
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Operations
Some of NextGen Healthcare’s training is very outdated. We have had to go through a lot of training,...
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Relationship, Product
Because NextGen Enterprise EHR is a hosted application, we sometimes have issues with users getting...
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Relationship, Product
People get by pretty well with using NextGen Enterprise EHR. I don't have anybody who doesn't...
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Culture, Relationship
When it comes to unkept promises that the vendor has made, there are some issues we have with...
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Loyalty
NextGen Healthcare has been pretty good about working with other products. We are going to...
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Value
I don't know how much we pay for NextGen Enterprise EHR, but our accounting team hasn't complained...
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Product, Value
The benefit of using multiple solutions from NextGen Healthcare is the ease of integration and how...
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Loyalty, Product
In NextGen Enterprise EHR, we have to go into different sections to find the information we want....
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Loyalty, Product
The product quality of NextGen Enterprise EHR has improved somewhat. There are some good aspects...
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Relationship
NextGen Healthcare’s support is a ticket system, and it is a long process. However, NextGen...
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Operations
NextGen Healthcare’s training was poor. It didn't seem that it met the needs of our providers in...
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Product, Value
NextGen Enterprise EHR has been difficult to integrate with third-party applications, APIs, and so...
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Product
The providers always complain about the time spent and the number of clicks to complete tasks in...
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Product
I would not buy NextGen Enterprise EHR again just because there are better solutions that would...
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Culture, Value
NextGen Healthcare charges for everything. Every add-on or improvement requires a charge. Things...
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Product, Value
Specific tangible benefits our organization has seen by using multiple offerings from the same EHR...
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Relationship
We are hosted by NextGen Healthcare, and if we have a lot of problems, sometimes there are...
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Relationship
NextGen Healthcare is really good about sending emails about known issues.
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Relationship
When we file a ticket with the NextGen Healthcare analysts, we have categories that we pick for our...
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Loyalty, Relationship, Value
If it were up to me, I would not go with NextGen Healthcare. I would point out to others that...
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Relationship, Operations
NextGen Healthcare's biggest need for improvement is in project management. During our last upgrade,...
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Product
NextGen Healthcare listens when it comes to product feedback, but they need to revisit features they...
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Culture, Relationship
I have shared things through the Voice of the Client program and have a strong relationship with our...
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Operations
NextGen Healthcare needs to make the customer more aware of the training videos that they have and...
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Culture, Value
NextGen Healthcare charges separately for each component upgrade as well as project management...
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Loyalty, Product
We appreciate the benefit of using multiple solutions from NextGen Healthcare. It is all one system,...
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Loyalty
The pandemic accelerated everything, and at that time, NextGen Enterprise EHR wasn’t prepared for...
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Loyalty, Product
NextGen Enterprise EHR is starting to meet most of our needs that we didn't know we had. There are...
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Operations
Part of the reason we had to go to a third-party vendor to be an intermediary and to advocate for us...
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Product
Ultimately, one of my goals with any patient education tool is for Ambient Assist to not only help...
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Relationship, Product
NextGen Enterprise EHR is not intuitive at all. I can get certain stuff from NextGen Enterprise EHR,...
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Product
NextGen Enterprise EHR lags behind. One of the things about NextGen Healthcare is that to get the...
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Product
NextGen Enterprise EHR is meeting our needs. I feel like NextGen Healthcare is doing a good job of...
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Loyalty, Relationship
At some point in the last two years, NextGen Healthcare moved a lot of their tech support offshore....
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Loyalty, Product
There is no perfect system. NextGen Enterprise EHR gets into trouble because there are multiple ways...
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Operations, Product
Using NextGen Enterprise EHR is like working in a DOS programming system. The system isn't...
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Loyalty, Relationship
NextGen Healthcare is not innovative. I think they are lagging behind. That is why they are more on...
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Loyalty
NextGen Healthcare is not part of our long-term plans. I think the main reason is that they were...
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Culture, Value
NextGen Healthcare charges for every line item, module, provider, and remote desktop user. They even...
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Operations
The last time we used the NextGen Healthcare implementation services team, I believe we were...
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Operations
NextGen Healthcare’s training is null and void; it does not happen at all. Usually, when we need...
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Culture, Product
NextGen Enterprise EHR works as promoted. We appreciate the consistency of the tool and the...
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Relationship
One of our solutions is supposed to be running automated reports, but I have opened multiple tickets...
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Relationship, Product
NextGen Healthcare has slipped a lot in the last year with their transition to private equity. Too...
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Relationship
NextGen Healthcare's customer support people have a new type of system where they decide what is...
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Loyalty
Our providers are able to do their charting through ambient speech in NextGen Enterprise EHR, and...
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Operations, Value
We don’t get any real ongoing training from NextGen Healthcare; we have to pay for that, and that is...
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Product
We are able to build entire systems inside NextGen Enterprise EHR. We have a total custom lab...
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Relationship
We have had executive involvement from NextGen Healthcare for some major things. NextGen Healthcare...
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Product
Our doctors all get around in NextGen Enterprise EHR. They have problems and stuff, but I think...
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Product
Some of NextGen Healthcare’s stuff just does not work as advertised. We are obviously using some...
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Operations, Value
NextGen Healthcare’s training needs help. NextGen Enterprise EHR is a very big product, so...
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Product
Almost everything works in NextGen Enterprise EHR. There are just a lot of little bugs, and those...
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Relationship
NextGen Healthcare is proactive, but they are totally overwhelming. We get lists of new bugs almost...
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Relationship
NextGen Healthcare’s support has definitely gone downhill in the last few years, and that is very...
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Loyalty, Operations, Product
A lot of the upgrades are done by me, so I coordinate with an on-call person when I do upgrades for...
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Value
NextGen Healthcare will kick us when we are down. Every little piece of product from NextGen...
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Culture, Value
We were trying to implement some new hardware with NextGen Healthcare that were ancient pieces of...
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Product, Value
Frankly, the mobile application has turned into an entire full-time job because the care and...
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Culture, Product
NextGen Healthcare promoted that they have this great API that makes interconnectivity super easy,...
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Loyalty, Product
We absolutely do not have a simple user interface in this solution. We were put onto existing...
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Relationship
With NextGen Healthcare's support system, we have to turn in a ticket and wait 24 hours for somebody...
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Operations, Product
The providers are frustrated because when we have upgrades to NextGen Enterprise EHR, the templates...
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Loyalty, Product
NextGen Healthcare is supposed to do an upgrade to NextGen Enterprise EHR soon, so we will see what...
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Product
There is a functionality in NextGen Enterprise EHR that was implemented several years ago that...
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Product
I like the template editor in NextGen Enterprise EHR. I like that we have control and are able to...
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Product
I like that NextGen Enterprise EHR has functionality across multiple specialties. We can use it in...
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Product
NextGen Enterprise EHR needs improved reporting. It needs to be more user-friendly. It isn't...
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Product
In NextGen Enterprise EHR, I would like to see more workflows geared toward health maintenance. We...
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Value
I never think I get my money's worth with NextGen Enterprise EHR. It costs way more than it should....
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Commentary Summary
Comment Type Breakout