NextGen Enterprise EHR Commentary

Filtered view: (11-75 Physicians)(Independent)

NextGen Healthcare does not improve the solution's functionality on a regular basis. The support...

There are just so many clicks in NextGen Enterprise EHR. My staff members have to click 42 different...

NextGen Enterprise EHR doesn't cross-reference the information from all the appropriate places and...

Personally, if I were buying a new EHR, I don't think I would choose NextGen Enterprise EHR again. I...

We're getting more support from NextGen Healthcare now that we've gone to the cloud. If that...

I have no idea what we're paying for the NextGen EHR, but we're either not paying enough or paying...

Overall, certain products just don't work for NextGen Healthcare, like the patient portal. The...

When we implemented the EHR years ago, it was great, but that was a different time. We don’t get the...

NextGen Healthcare does some great little things that are very minor to them, like alerts, but on...

With NextGen Healthcare's support, it can be a challenge to get good answers in a timely manner. A...

The way NextGen Healthcare is exploiting its API partnerships is shameful. It violates the Cures...

The problem with NextGen Healthcare is that APIs already exist, and organizations should be able to...

NextGen Healthcare does not have a training program. We are the training program, and my staff has...

The effort from some people employed by NextGen Healthcare is so great that they are beating their...

With NextGen Healthcare, when things come up, I typically work with salespeople who are focused on...

NextGen Enterprise EHR was built for federally qualified health centers. The vendor made it cheaper...

With NextGen Enterprise EHR, if we are approaching it as a new EHR, it has a good chance. But with...

NextGen Healthcare seems very siloed in their efforts. We submit a ticket through a larger portal,...

NextGen Healthcare does not support customizations, but we can pay to have customizations done. If...

When we are doing version upgrades with NextGen Healthcare, we get a named resource. That helps...

NextGen Healthcare’s virtual visits are an issue because they are forcing everyone to be hosted in...

There is not a lot of support in training with NextGen Enterprise EHR, from an analyst standpoint or...

We are going through a merger. We have adopted NextGen Enterprise EHR, and we only use it for...

NextGen Healthcare can stop nickel-and-diming everybody. That's what they're good at doing. We had...

NextGen Healthcare is considerably less than Epic. But dollar to dollar, if I were to compare, I...

We would like NextGen Healthcare to focus on the reliability of upgrades and on their willingness to...

There is essentially a requirement goal with NextGen Enterprise EHR that by 2028, 100% of the...

The interconnectivity with other EHRs for independent physicians was touted very highly, but that...

The support of the product is an issue. The product is very customizable. The product works as a...

NextGen Healthcare forgets that they are a healthcare organization. They have a great vision but...

All EHRs are bad in one way or another. NextGen Enterprise EHR's intuitiveness leaves a lot to be...

NextGen Healthcare puts out major upgrades once or twice a year, and since NextGen Enterprise EHR is...

As long as an organization has someone on staff who can learn how to customize things, the...

Prior authorization is a big thing right now, especially for some of the medications that we are...

NextGen Healthcare’s support team has improved recently. It was terrible for several years, but it...

NextGen Enterprise EHR is highly customizable, and that is helpful for our setting. Our providers...

It seems that each time NextGen Healthcare changes ownership, their support model is reworked. When...

With our most recent upgrade to NextGen Enterprise EHR, we were charged for items that had...

NextGen Healthcare's training follows the same routine each time, walking through each module and...

We recently completed a major upgrade to NextGen Enterprise EHR that included several cosmetic...

NextGen Enterprise EHR is a legacy system, and many of our users are entrenched in workflows that...

The system does not work as promoted. It should, but it does not. There could be various reasons for...

I have been in the medical field for a long time, and NextGen Enterprise EHR is probably one of my...

NextGen Healthcare does a good dog-and-pony show for everything. If the system worked the way they...

The vendor is not proactive except in one area. They always give us reminders when they have ICD-10s...

In the vendor's portal, I can never find what I am looking for. I go into the knowledge base to find...

We definitely have to work our way up the food chain when we report an issue to the vendor. If we...

We can get our work done with NextGen Enterprise EHR, so in that sense, it is kind of meeting our needs....

We have experienced significant bugs within NextGen Enterprise EHR. Every time, the vendor would...

NextGen Healthcare provided on-site training during the initial implementation, but all subsequent...

We use several third-party solutions. While NextGen Healthcare offers most of those capabilities,...

NextGen Healthcare charges for everything. In terms of opportunities for improvement, part of the...

Some of NextGen Healthcare’s support staff members and project managers are simply overloaded. A...

Our last upgrade was a difficult process. NextGen Healthcare didn’t take the time to really teach us...

There is a charge for every add-on, and that creates additional challenges for us because of our...

Since I have been managing and maintaining the system, NextGen Healthcare has been bought out three...

NextGen Healthcare's patient portal is extremely broken. We decided to look for another solution...

During one of the upgrades, NextGen Enterprise EHR broke all of our insurance assignments. It made...

NextGen Healthcare's upgrades keep breaking NextGen Enterprise EHR, and that is creating a ton of...

I find the upgrades frustrating, but I understand that change is necessary to move forward. Right...

In the past, NextGen Healthcare didn't nickel-and-dime us, but now it feels like they charge for...

The user interface is something that NextGen Healthcare could work on. They should be able to...

NextGen Healthcare needs to allow their training to be more self-paced. Right now, they make us go...

The ability to configure things in this solution without having to use the vendor has been a benefit....

Some of NextGen Healthcare’s training is very outdated. We have had to go through a lot of training,...

Because NextGen Enterprise EHR is a hosted application, we sometimes have issues with users getting...

People get by pretty well with using NextGen Enterprise EHR. I don't have anybody who doesn't...

When it comes to unkept promises that the vendor has made, there are some issues we have with...

NextGen Healthcare has been pretty good about working with other products. We are going to...

I don't know how much we pay for NextGen Enterprise EHR, but our accounting team hasn't complained...

The benefit of using multiple solutions from NextGen Healthcare is the ease of integration and how...

In NextGen Enterprise EHR, we have to go into different sections to find the information we want....

The product quality of NextGen Enterprise EHR has improved somewhat. There are some good aspects...

NextGen Healthcare’s support is a ticket system, and it is a long process. However, NextGen...

NextGen Healthcare’s training was poor. It didn't seem that it met the needs of our providers in...

NextGen Enterprise EHR has been difficult to integrate with third-party applications, APIs, and so...

The providers always complain about the time spent and the number of clicks to complete tasks in...

I would not buy NextGen Enterprise EHR again just because there are better solutions that would...

NextGen Healthcare charges for everything. Every add-on or improvement requires a charge. Things...

Specific tangible benefits our organization has seen by using multiple offerings from the same EHR...

We are hosted by NextGen Healthcare, and if we have a lot of problems, sometimes there are...

NextGen Healthcare is really good about sending emails about known issues.

When we file a ticket with the NextGen Healthcare analysts, we have categories that we pick for our...

If it were up to me, I would not go with NextGen Healthcare. I would point out to others that...

NextGen Healthcare's biggest need for improvement is in project management. During our last upgrade,...

NextGen Healthcare listens when it comes to product feedback, but they need to revisit features they...

I have shared things through the Voice of the Client program and have a strong relationship with our...

NextGen Healthcare needs to make the customer more aware of the training videos that they have and...

NextGen Healthcare charges separately for each component upgrade as well as project management...

We appreciate the benefit of using multiple solutions from NextGen Healthcare. It is all one system,...

The pandemic accelerated everything, and at that time, NextGen Enterprise EHR wasn’t prepared for...

NextGen Enterprise EHR is starting to meet most of our needs that we didn't know we had. There are...

Part of the reason we had to go to a third-party vendor to be an intermediary and to advocate for us...

Ultimately, one of my goals with any patient education tool is for Ambient Assist to not only help...

NextGen Enterprise EHR is not intuitive at all. I can get certain stuff from NextGen Enterprise EHR,...

NextGen Enterprise EHR lags behind. One of the things about NextGen Healthcare is that to get the...

NextGen Enterprise EHR is meeting our needs. I feel like NextGen Healthcare is doing a good job of...

At some point in the last two years, NextGen Healthcare moved a lot of their tech support offshore....

There is no perfect system. NextGen Enterprise EHR gets into trouble because there are multiple ways...

Using NextGen Enterprise EHR is like working in a DOS programming system. The system isn't...

NextGen Healthcare is not innovative. I think they are lagging behind. That is why they are more on...

NextGen Healthcare is not part of our long-term plans. I think the main reason is that they were...