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NextGen Enterprise EHR
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User Commentary

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Analyst/Coordinator

There are a lot of tools and features that competing systems have that are missing in NextGen...

Jun 2022
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Analyst/Coordinator

The templates available for specialists tend to be outdated, or they aren't addressed for years on...

Jun 2022
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Analyst/Coordinator

If we have a recommendation or something that we would like to have done, we can submit an idea via...

Jun 2022
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VP/Other Executive

NextGen Enterprise EHR has nice enhancements that we have to pay for, but getting those implemented...

Jun 2022
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VP/Other Executive

NextGen Healthcare knows how important interoperability is, and they work with us on whatever needs...

Jun 2022
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VP/Other Executive

NextGen Healthcare has a telehealth solution that we have to subscribe to instead of integrating the...

Jun 2022
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VP/Other Executive

There is a lot of work that needs to be done in implementation projects. NextGen Healthcare has...

Jun 2022
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VP/Other Executive

NextGen Healthcare has an escalation path for support, and the vendor is pretty responsive.

Jun 2022
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VP/Other Executive

NextGen Healthcare's product is expensive. It is a very large application. it is not unwieldy or...

Jun 2022
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Manager

I would recommend buying NextGen Enterprise EHR. The strength of NextGen Healthcare’s EHR is that it...

Jun 2022
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Manager

NextGen Enterprise EHR is a bit pricey, but it is probably not the most expensive EHR on the market....

Jun 2022
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Manager

I would like NextGen Healthcare to spend research and development time on making the product better...

Jun 2022
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Manager

NextGen Healthcare’s support leaves a lot to be desired. The time it takes to fix broken things and...

Jun 2022
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Manager

NextGen Healthcare has offered a couple of webinars and lunch-and-learn sessions about various...

Jun 2022
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CMO

There is some core programming in NextGen Enterprise EHR that the vendor doesn't let us touch. They...

Jun 2022
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CMO

The vendor really needs to step up their game on the patient portal. If they are going up against...

Jun 2022
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CMO

The vendor had some pretty low-quality, low-caliber trainers on-site during the first week. We...

Jun 2022
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CMO

For the go-live, we didn't do things cheap; we took our time. It would have been nice for the vendor...

Jun 2022
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Director

Our users would like to see more fluff. They want software that looks flashy. NextGen Healthcare...

Jun 2022
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Director

The vendor uses a product called Chatter for an online chat group. If we don't know what we are...

Jun 2022
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CIO

NextGen Enterprise EHR has really strong APIs. The system's interoperability is really strong. We...

Jun 2022
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CIO

The best thing that NextGen Healthcare does is make their EHR system customizable. We can customize...

Jun 2022
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CIO

We get our money's worth, particularly because the product is customizable. We are able to make...

Jun 2022
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CIO

We have been with NextGen Healthcare for years now, and we are very happy that we chose them. There...

Jun 2022
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CIO

My fear is that in an effort to simplify things, because that is what the marketplace is demanding,...

Jun 2022
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CIO

NextGen Healthcare is lousy at training. I think a lot of it is because NextGen Enterprise EHR is so...

Jun 2022
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CIO

NextGen Healthcare's service is not proactive. I think that NextGen Healthcare is absolutely...

Jun 2022
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CIO

NextGen Enterprise EHR is my favorite EHR system that I am aware of, but the system is not perfect....

Jun 2022
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Director

The biggest problem we have seen with NextGen Healthcare is that the known issues will stay known...

Jun 2022
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Director

There are no audit trails for data reporting of front-end operations in terms of measuring how well...

Jun 2022
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Director

NextGen Healthcare has had some leadership changes that have affected some of their overall...

May 2022
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Director

We have seen an increase in the vendor's additional fees and extra licensing costs. It is nice to...

May 2022
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Director

NextGen Enterprise EHR's basic functionality is good. The system has a lot of bells and whistles. A...

May 2022
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Director

The vendor recently changed their support model. Now, their low-knowledge folks are their front...

May 2022
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Director

We have had terrible experiences with the solution's upgrades and development. One of the system's...

May 2022
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Analyst/Coordinator

We are leaving NextGen Enterprise EHR mainly because of the lack of integration with other sites. We...

May 2022
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Analyst/Coordinator

We were able to get certified as a PCMH using NextGen Enterprise EHR, but it took a lot of work, and...

May 2022
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Analyst/Coordinator

NextGen Enterprise EHR is not that difficult for me to use, but a lot of the functionality is not...

May 2022
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Analyst/Coordinator

We have had so much back-and-forth with the vendor trying to get upgraded to the new version that we...

May 2022
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Analyst/Coordinator

NextGen Healthcare was really on top of initial training years ago, but ongoing training has fallen...

May 2022
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Analyst/Coordinator

NextGen Healthcare's support is mediocre. The vendor is not proactive. NextGen Healthcare has some...

May 2022
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(0)
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Analyst/Coordinator

NextGen Enterprise EHR is familiar because we have had the system for so long. Setting up electronic...

May 2022
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Analyst/Coordinator

NextGen Healthcare could find a better way to make the templates more uniform. Right now, we have...

May 2022
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Director

It seems like we are nickel-and-dimed with NextGen Enterprise EHR. We are stuck with the price...

May 2022
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Director

I am struggling with the vendor's overseas support. I am not happy with the support team. If I get...

May 2022
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Director

The system currently rocks. We can customize NextGen Enterprise EHR and make the system ours....

May 2022
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Director

With the upgrade coming to NextGen Enterprise EHR, I don't have a clear picture of what I will and...

May 2022
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Analyst/Coordinator

Unfortunately, because there are so many regulatory things, which the vendor has no control over,...

May 2022
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Analyst/Coordinator

I am happy with NextGen Healthcare. I have every intention of staying with NextGen Healthcare. They...

May 2022
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Manager

With upgrades, NextGen Healthcare doesn't have really good documentation of what level we are on or...

May 2022
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Manager

We run a pretty large business through NextGen Healthcare, and they have everything for us. For the...

May 2022
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Manager

NextGen Healthcare doesn't miss one opportunity to nickel-and-dime. NextGen Healthcare’s billing is...

May 2022
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Manager

It is really difficult to run reports on the EHR side. Running workflow and productivity reports is...

May 2022
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Manager

We have to buy training hours to have people come out for implementations. That is not cool.

May 2022
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CEO/President

NextGen Enterprise EHR has been working fine for us. We have customized the product a lot because of...

Apr 2022
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CEO/President

We have multiple physicians, and they are pleased with the product. It works for them and their...

Apr 2022
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CEO/President

NextGen Healthcare does a presentation every now and then on where they are going and what their...

Apr 2022
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COO

It seems like NextGen Healthcare continuously buys new products to purchase that bolt onto NextGen...

Apr 2022
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COO

NextGen Enterprise EHR is a good product. I really haven't had much concern from the registration...

Apr 2022
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COO

Overall, we have really been unhappy with the system. My CMO really hates the clinical system for...

Apr 2022
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COO

We are not satisfied with the solution's integration. We are still working on it. I am still not...

Apr 2022
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COO

Getting support from the vendor is so hard to do. The vendor needs to focus on supporting the...

Apr 2022
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COO

NextGen Healthcare can't seem to virtualize the platform. We have a certain number of on-site...

Apr 2022
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Manager

In terms of upgrades, we need better communication, better outreach in order for us to educate the...

Apr 2022
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Manager

The product's ease of use depends on the user and how computer savvy they are. Some providers pick...

Apr 2022
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Manager

I wish there were other improvements for our specialty in certain areas. There are certain things...

Apr 2022
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Manager

The vendor provides training for us, and if we need additional training that is more catered to us,...

Apr 2022
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Manager

The vendor has kept their promises on the product. They are pretty transparent about changes. As a...

Apr 2022
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Manager

The vendor charges for every little thing. They don't avoid that.

Apr 2022
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Manager

I don't know whether the vendor could do any better with their support. They always send email...

Apr 2022
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Manager

I would tell others that they should use any products that integrate with NextGen Enterprise EHR. We...

Apr 2022
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Manager

The system is unfortunately not part of our long-term plans. We are moving to another EHR. That...

Apr 2022
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Manager

If I were making the decision, I would purchase this system again. As with any EHR, my decision...

Apr 2022
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Manager

My main focus is quality service and support. Our main support team is in a different time zone, and...

Apr 2022
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Manager

I want NextGen Healthcare to receive my willingness to share and help them better the system, not...

Apr 2022
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Manager

It has been pretty easy to teach users the basics of the templates, teach users ways to do common...

Apr 2022
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Director

NextGen Healthcare generally keeps their promises. There is one situation we have that bugs me. When...

Apr 2022
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Director

The major benefit of NextGen Enterprise EHR is the system's template editor. We can customize the...

Apr 2022
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Director

Over the years, one of our biggest complaints has been about the vendor's ongoing licensing charges....

Mar 2022
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Manager

NextGen Enterprise EHR has a good efficiency for workflow, and it is always compliant. It is not a...

Mar 2022
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Director

We are in the cloud. That has been good for our clinics. We like the system's flexibility and...

Mar 2022
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Director

We are deep in preparation for an upgrade. That upgrade will add some features that we have been...

Mar 2022
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Director

I really appreciate the proactive approach that NextGen Healthcare has taken with laying out the...

Mar 2022
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Director

I would say that the solution's workflows and ease of use always top our list as the lifeblood of...

Mar 2022
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Director

We can customize the solution if we really need to, but we try not to get into the weeds too much...

Mar 2022
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Director

Overall, the vendor's communication has been much better in the last year or two. We had a...

Mar 2022
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Director

We would recommend the solution to others. It is a strong system, and it is easy to use and support....

Mar 2022
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Manager

NextGen Healthcare isn't good at implementations and upgrades. They don’t communicate with us, and...

Mar 2022
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Manager

When we purchased NextGen Enterprise EHR, I felt like it was the Lexus of the EHR world. It was the...

Mar 2022
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Manager

If someone were to ask me what my biggest goal is with NextGen Healthcare, I would say partnership....

Mar 2022
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Manager

NextGen Healthcare cannot decide who is hosting their system. The host kept switching between Dell...

Mar 2022
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Director

We would like to see more of a marriage between NextGen Enterprise EHR and the vendor's other...

Mar 2022
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Director

Things within the product could be more private. Our patient portal hasn't worked well for several...

Mar 2022
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Director

NextGen Healthcare is an accountable partner. The one exception is that their support people...

Mar 2022
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Director

One of the problems we have is that the upgrades will occasionally break what was previously...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare does not offer resources that are up to today's technology standards when it...

Mar 2022
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Manager

NextGen Healthcare has made the upgrade process more tedious than it used to be. We have been...

Mar 2022
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Manager

NextGen Healthcare has a community voting system where users can put in enhancement requests and...

Mar 2022
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Manager

My current experience with NextGen Enterprise EHR is great. It has been easy to support, even though...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare needs to focus more on the quality of their support. It is an ongoing battle...

Mar 2022
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Analyst/Coordinator

The majority of our providers do not document in the room. They put in the vitals, but the providers...

Mar 2022
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Analyst/Coordinator

If I were buying this product again, I would do a much better job with the rollout. We really...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare’s applications and support have helped us enhance the utilization of the EHR. The...

Mar 2022
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Analyst/Coordinator

I have been in healthcare for many years, and I know pretty much every leading EMR system that also...

Mar 2022
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Analyst/Coordinator

I know there are a lot of functions that NextGen Enterprise EHR provides that we have not turned on....

Mar 2022
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Analyst/Coordinator

My involvement with our account manager has been active. NextGen Healthcare is proactive in terms of...

Mar 2022
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(0)
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Analyst/Coordinator

I have opened a lot of tickets with NextGen Healthcare's technical support team, and the response...

Mar 2022
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Manager

If NextGen Healthcare’s upgrade lives up to what we have seen in their demo videos, then our overall...

Mar 2022
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Manager

There was an upgrade that we thought we were supposed to get early, and then there was a lot of...

Jan 2022
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Manager

Most of the time, if NextGen Healthcare says they are going to do something, they do it. I have used...

Jan 2022
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Manager

I am satisfied with the product, but there is always a little room for improvement. The system is...

Jan 2022
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(0)
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Director

The product isn't very usable right out of the box. It takes a substantial amount of investment to...

Jan 2022
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(0)
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Director

NextGen Healthcare is heading down the right track with some of the new customizations that they are...

Jan 2022
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(0)
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Director

I am pleased with NextGen Enterprise EHR. The vendor allows their customers to customize things. The...

Jan 2022
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(0)
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Director

The vendor has certain interfaces in the solution that they build and rebuild for every single...

Jan 2022
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Director

We have been NextGen Healthcare customers for many years. We almost think that a reimplementation...

Jan 2022
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Director

For a long time, the integration world has been focused on HL7. I don't know whether the new best...

Jan 2022
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Analyst/Coordinator

We have had some communication issues with people from NextGen Healthcare during our upgrade. We...

Jan 2022
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Analyst/Coordinator

I have had some really good training from NextGen Healthcare. I have gotten some really good help...

Jan 2022
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Analyst/Coordinator

We have to customize a lot of our things because we are a specialty practice, and it seems like...

Jan 2022
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Analyst/Coordinator

NextGen Enterprise EHR is promoted a certain way, but then there is always a known issue. Most of...

Jan 2022
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(0)
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Analyst/Coordinator

NextGen Enterprise EHR is easy to use, and it provides reporting.

Jan 2022
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(0)
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Manager

The doctors are not happy with the EHR because there is a lot of clicking. The ease of use and...

Jan 2022
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Manager

A lot of customization has to be done on the EHR side, and that leads to extra charges. Anytime we...

Jan 2022
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Manager

In the EHR, the reporting is unwieldy. It is hard for anybody to figure out how to get a report out...

Jan 2022
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Analyst/Coordinator

NextGen Healthcare is quick to release things, but they don’t always execute things right from the...

Jan 2022
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Analyst/Coordinator

There are some buggy updates that come with the EHR when NextGen Healthcare releases a new template...

Jan 2022
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(0)
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Analyst/Coordinator

With each new purchase, there is a new charge, if we want a new interface, there is always a charge....

Jan 2022
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(0)
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Analyst/Coordinator

NextGen Healthcare has overseas support people that don’t speak great English, and that makes it...

Jan 2022
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(0)
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Analyst/Coordinator

I would tell someone considering the NextGen Healthcare EHR to get everything in writing and to...

Jan 2022
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(0)
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Analyst/Coordinator

NextGen Healthcare’s overall training process is difficult. It is hard to find training that we...

Jan 2022
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COO

I like that the solution is very customizable. The problem with it is that we now have to be careful...

Jan 2022
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COO

In addition to what we initially paid for the product, I think that we pay enough for monthly...

Jan 2022
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COO

We receive training for the product from our reseller. That training is indirectly from NextGen...

Jan 2022
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(0)
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COO

NextGen Enterprise EHR can integrate with other systems, but NextGen Healthcare charges a lot for interfacing....

Jan 2022
||
(0)
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COO

I don't think that anyone is happy with their EHR. I think that it would be nice if we could take...

Jan 2022
||
(0)
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COO

I wouldn't rate NextGen Healthcare's executives very highly. They pay a lot of lip service to...

Jan 2022
||
(0)
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COO

We spent a lot of time doing our due diligence and looking at EHRs before we chose this system. We...

Jan 2022
||
(0)
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 or  to see details.

COO

My biggest frustration with NextGen Healthcare is that when we originally went with them, everything...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy NextGen Enterprise EHR again because of its old, legacy architecture. If we were...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare tries to charge for certain requests when there is a lack of need. I would like...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare needs to improve their integration. We contracted for a bidirectional interface a...

Jan 2022
||
(0)
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 or  to see details.

Manager

I wish there were an easier method of updating NextGen Healthcare's ancillary items instead of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things in the system don't work the way they are expected to work, and then NextGen Healthcare...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor offers a yearly user group meeting where we can engage with some of their executives and...

Jan 2022
||
(0)
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 or  to see details.

Manager

There are many EHR systems on the market that are heavy hitters. That makes it hard for me to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare finds great out-of-the-box solutions. They are also pretty good about staying up...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have really customized the system and adapted it to our needs. Overall, we are pretty happy with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is aggressively trying to bring their product up to speed so that they can compete with...

Jan 2022
||
(0)
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 or  to see details.

Manager

The vendor sends out constant email communications when there are system or compliance issues. They...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Although I like a different vendor’s EHR a little better, I did get a demo of NextGen Healthcare’s...

Dec 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We moved to another product because we wanted a partnership with an organization.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor relationship guidance with NextGen Healthcare was good. I met with them on a regular basis....

Dec 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare fixed issues when we submitted tickets, but there were bugs. I had to log quite a...

Dec 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare has gotten better as far as nickel-and-diming goes. But when we went live with...

Dec 2021
||
(0)
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Director

The EHR allows us the flexibility to share information with other sites and entities without any problems....

Dec 2021
||
(0)
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 or  to see details.

Director

The EHR is an intuitive system. We have the ability to customize the EHR as we see fit without...

Dec 2021
||
(0)
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CEO/President

I have noticed that NextGen Healthcare has difficulty with communication. When we have issues,...

Dec 2021
||
(0)
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CEO/President

I like that we can customize the system according to our workflow. We can also share information...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Enterprise EHR has had its ups and downs. Some parts of the product are really well done....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Currently, we are struggling with the vendor support model. We are a large customer, and we don't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We plan on moving to a new version of NextGen Enterprise EHR. We are taking the opportunity to get...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has really stepped up their game. They are handling upgrades so well.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Enterprise EHR needs a new, modernized, pure GUI so that we can expand and change it to be...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to whether we would purchase NextGen Enterprise EHR again, the devil is in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare is proactive in that they are going to keep me up to date with the regulatory...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have many opportunities for integration with NextGen Healthcare, but we have had a lot of issues...

Oct 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The timeline for upgrades with NextGen Healthcare isn't solid. The vendor hasn't been able to handle...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have really sunken our teeth into NextGen Enterprise EHR in the last year. We have finally dug in...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare’s support is all over the map. We had one guy for all our projects when things...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Hopefully, our satisfaction will be one tick up in a year. There will be growing pains, but I think...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, we have had a pretty good experience with NextGen Healthcare.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is great that NextGen Healthcare has pretty good support, but I wish they allowed more...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training has a long way to go. Ongoing training is done through a portal and costs extra money....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't want to put in a support ticket and wait to have the vendor send it back. They need to be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare needs to work on their support. It has gone downhill. NextGen Healthcare said...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works well. We have interfaces that work with it, but the interoperability is still a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

None of the products from NextGen Healthcare are cheap, but I like that we can customize things...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not the easiest to train new users on. Part of that is because there is a lot of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The appointment reminders leave something to be desired. Generally, if I have to add a physician or...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can definitely tell that the vendor has done a really good job of improving end-user functionality...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One improvement I would like the vendor to make would probably be decreased provider clicks. I still...

Sep 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

My staff is always saying they wish for certain things, so I don’t hear a lot about the product...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the logic in the process, such as things in the product’s intake flow, look like they are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to be able to secure data from different departments without having to specifically...

Sep 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The biggest issue with the vendor not keeping their promises is we are a specialty, and they had a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have some awesome sales and account executives. The vendor is really on top of what the market is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare charges us for any little thing, including interfaces. The system is very expensive....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is always room for improvement with EHRs. NextGen Healthcare is constantly doing upgrades and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is more work to do on the solution. There are processes that we still have to do on paper. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor brings out different versions of the product throughout the year, and many times, we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system lacks the coding requirements that we need to submit specific pay-for-performance or...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has some support departments that are really good at rapidly working on the tickets that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular check-ins with our account executive. In those meetings, we can bring up any...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My experience with NextGen Healthcare has been pretty good. They have been really proactive about...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has outsourced a lot of their customer service, and a lot of their customer...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of charging for every little thing, there was an instance where NextGen Healthcare was...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The biggest problem in NextGen Enterprise EHR is all the scrolling and clicking. I have a really...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are going to spend some time over this next fiscal year looking at our long-term strategy because...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

NextGen Healthcare has been more disappointing this past year than in previous years. I wonder...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I hate electronic medical records. They all malfunction differently. We can bastardize NextGen...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

NextGen Healthcare has not been supportive. They are not proactive, and they are not reactive. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Enterprise EHR is an excellent EHR. Some of its greatest strengths are its customizability...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the IT side of the system, we recommend improving the quality of the product so that we don't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, NexGen Enterprise EHR gets the job done. It supports a multispecialty practice well. We can...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, we get immediate attention from tech support. The support team is really good....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system's search functions aren't very good. In some modules, the system requires that users know...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I have spent the time necessary to make templates in the system, and it hasn't negatively impacted...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

As far as training goes, I would like to see the vendor come back with experts in each clinical area...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare is constantly making improvements. We are waiting on some upgrades, and there are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

NextGen Enterprise EHR works well as a stand-alone product. However, we haven't been able to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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