Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


NextGen Enterprise EHR Comments
Filtered view: (11-75 Physicians)

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

I was not hired to build NextGen Enterprise EHR. However, I do it because there isn't anyone else to...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Support from NextGen Healthcare is helpful, and I usually get what I need. I call them a lot because...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will see what comes with the next release because our score may drop in a year from now. The...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the product is great. We are a square peg that doesn’t fit into a round hole. The system...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not avoid charging for every little thing. Just like with any other vendor, NextGen...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has changed their structure of upgrades. We have to involve their technical resources or...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of my team members find the system to be very difficult, but that is also based on their...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor touts their ability to have moved to FHIR API, but they are also closing doors. They are...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is not the best. Some of the folks on the customer service team and practice...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has known issues around proactivity. I do appreciate that they send out a news flash...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor releases upgrades, and things break. I don’t know whether the vendor tests things enough....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare has gone above and beyond to help us. NextGen Enterprise EHR was our top choice....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I like NextGen Enterprise EHR. NextGen Healthcare is up and coming. More people are learning about...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We are able to integrate with NextGen Enterprise EHR just because of the open database that the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare does a lot of webinars and communication before an upgrade so that we are aware...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare tries hard to deliver new technology; however, they could do things better. For...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We couldn't manage the EHR at first, so we hired a programmer. It required a programming brain to...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to redo a lot of our enhancements when there is an upgrade. I wouldn't say that things...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I know some practices that have been through three or four EMRs, and still nobody is totally happy...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare keeps promises as well as any company does, but NextGen Healthcare is sometimes...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The most frustrating thing about NextGen Enterprise EHR was that the workflow was not compatible...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has good technical support. The support people are responsive and usually reply...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been on NextGen Enterprise EHR for many years, and I have worked with other EHRs that are a...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works well. We have been able to navigate and develop the whole workflow for our...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has never really delivered very well on having a good ROI. The system is really...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would be happy to recommend NextGen Enterprise EHR to others, but I would tell them that they...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are able to get quick responses from the vendor’s people who do work in the application with...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like it if NextGen Healthcare got a panel of providers together in our specialty to talk...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

With what we ask of them, NextGen Healthcare keeps promises. We sometimes want to ask for the stars...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare loves charging for every little thing. They are big on sales, so they always have...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would mention to peers considering NextGen Healthcare that the application specialist within their...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We love the interoperability that we have been able to achieve with NextGen Enterprise EHR. It is...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Enterprise EHR is fairly easy to use. We get a lot of good feedback from our providers about...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wouldn't say that NextGen Healthcare charges us for every little thing, but there is definitely a...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some special measures and guidelines that we have to go by with our EHR. Sometimes, I feel...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare responds to web support cases within a reasonable time frame. I have a contact...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare provides us with unique flexibility on the EHR side. We have been able to tailor...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Our understanding was that the system's future upgrades would be included as part of our maintenance...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, our experience with NextGen Enterprise EHR has been positive. Our relationship with NextGen...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With NextGen Healthcare's solution, a lot of the built-in functionality isn’t geared toward our...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we are looking to add on more things that don’t come out of the box, NextGen Healthcare will...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare has a training portal, but it isn’t very well organized. They also have a...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can customize the EHR, and because each practice is different, there is no real training. It is...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We won’t be using NextGen Healthcare's software for long. We are moving to a different system as a...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We struggled with the implementation. We were learning the system, and we struggled a lot with the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had numerous physicians come on board with us over the last couple of years, and they comment...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has really grown in terms of patient-centered care. The vendor has really listened to us...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's support needs improvement. We struggle to run UDS reports in the system every...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of functions in the system that aren't automated. Those functions could be much more...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, I have used solutions that are similar to NextGen Enterprise EHR. If I had to choose...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does really well at not charging for every little thing. They charge us on big huge...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our go-live process was perfect with the vendor. Everything went really well. They did an upgrade...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t really train. They provide us with the training material, which is good. It is...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does what it was promoted to do, but there are always variables with every product we...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our doctors have seen other products that they like better. They really want to be able to have a...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support does get issues resolved, but it can take them three weeks just to call back....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service is proactive. The vendor is always sending out information. The vendor...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system’s usability has come a long way in the last few years, but we still have to have somebody...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's interoperability is great. It works with Direct messaging and with our HL7 interfaces....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support has dramatically improved over the last few years. We are very pleased with...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is a server-based application that we install on a PC or on servers, and that has led...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Being an installed client on the workstation can lead to issues with printing. Especially when the...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Quality Systems purchased Mirth Corporation several years ago, and they haven't really leveraged...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Templates are not always super quick to load. There is not a whole lot of customization that can be...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare does a lot of things without telling us. There isn't a lot of transparency....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR is hard to use. There are a lot more steps than we are used to. We have to go to a lot of...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training experience was negative. I would definitely give the training a low score. The...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is no phone support because all NextGen Healthcare does is put in a ticket for us and call us...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We absolutely love NextGen Enterprise EHR. We can work with the EHR because we can make...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

The documentation is integrated within NextGen Enterprise EHR. It is a telehealth visit thing, but...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare probably charges us for every little thing. At the end of the day, all the...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

The EHR is not perfect, but it is pretty good. NextGen Healthcare is not there yet, but they are...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare is proactive from an EHR standpoint, and they know the regulations that are...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare is really good at ongoing support. They are getting there, but they got an influx...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I talk to the NextGen Healthcare leaders, but never the executives. They do pretty well. Things have...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would absolutely recommend this system, for what it brings to the table and the integration...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have our chronic challenges with NextGen Healthcare, and we are working with them to better use...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like NextGen Healthcare to have things more relevant to my specialty in their system....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can’t use the patient portal. It has a bunch of issues, and patients always have issues with it....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are thinking about switching EHRs. With NextGen Enterprise EHR, the amount of resources we need...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have actually had to start using NextGen Healthcare’s telehealth platform because of COVID-19....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The cost for anything we want to add has been getting higher on a regular basis. We feel...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see NextGen Healthcare provide more information on the updates and make it more cost...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the concerns I have is the ability to do customizations with newer versions of the product....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have gotten an account manager that is outstanding. It doesn’t feel like that person only works...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a few support issues with our general support. NextGen Healthcare seems to be going through a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are some clinical people in our organization who would like to change products. We are looking...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had problems with interfaces and interoperability. We have a small company that we work...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we have issues, the quality of support is very mixed. Sometimes we get somebody who can solve...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of the vendor's software has become dated. Most applications we run into these days are web...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare has itemized charges for a lot of things. They don't avoid charging us. We have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The modernization of the product has been miserably slow. We are unable to use it on different...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We can't resize some of the screens. We have touchscreens, but some of the boxes are so small that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare seems to want to develop integration themselves and have the pieces on their...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare does respond to tickets, so the support is relatively good. They don't answer the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like the vendor to continue enhancing their tools. NextGen Healthcare had a few years where...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has some challenges with the compartmentalization of functionality. They kind of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare's system is still the best system to integrate with by far. There has never been...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a nice job with their executive involvement. If there is an issue, the vendor will...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a nice job with the regulatory changes. The vendor is very proactive and up to date...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the physicians don't feel that the system is specialty friendly, but they always feel that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like for the vendor to focus on the quality of their service and support, the ease of use,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have gone through some changes that have reduced the amount of nickel-and-diming, but NextGen...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We did an upgrade with a patch recently, and it was devastating and very painful. It was the worst...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There are too many options in the EHR. It has the ability to do things, but it is not streamlined....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We purchased NextGen Healthcare's system because of the flexibility regarding custom templates. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There are often bugs and workarounds that we have to use. We would like to see fewer clicks in the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is making advancements. They are going to a new platform for their templates, and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is part of our long-term plans. I have used the product at another health system, and I...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The top three areas I would like the vendor to focus on would be practice management, price and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that we have the ability to make modifications to the templates we use at our clinic.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is slow and clunky. It takes multiple clicks to get from point A to point B. The system...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Enterprise EHR's weakness is that it is very complex. I daydream of vendors coming out with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Primary care doctors used to do everything. We might see a nurse practitioner for our preventive...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My problem with NextGen Healthcare is the support. The support has been great, but the vendor moved...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare’s interface is 10–15 years old. It works well, but it is very antiquated because...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR does everything we need as far as we know, so the overall functionality is excellent....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't give the system a super high rating for ease of use because we can’t adjust the screen...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has really stepped up their game in the last few years in terms of delivering new...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor needs to work on minimizing the providers' involvement to do an encounter. Doctors have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The templates for NextGen Enterprise EHR are the weakest pieces. I don’t have the flexibility to do...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am really happy with the rules engine in NextGen Enterprise EHR. That is a strength.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare fulfills all their promises about their product. We like the EHR, the workflow,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think we are generally satisfied with the product. If there were anything the vendor could...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don't know that I would recommend this system. NextGen Healthcare has been really good, but...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We did a fairly significant upgrade and didn't get any training. We literally had to hunt and find...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The EHR is fine. My providers think they have to hunt for things too much, though. They would like...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We aren't on the most current version. We are waiting until the 2021 regulations come out. We also...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will give NextGen Healthcare the benefit of the doubt for how the system supports...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation services, including upgrades, are pretty good. We are often the broken cog. We are...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The overall product quality, including upgrades, is better than average. It is still buggy though....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare supported us through the pandemic very well. They came out with some COVID-19...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were given the power to choose, maybe I wouldn’t choose NextGen Healthcare again. I think I...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We pay for everything that we have from NextGen Healthcare, and I think that is appropriate. I don't...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interoperability is a larger conversation that involves more parties than just NextGen Healthcare....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the product functionality is good out of the box, I consider that to be proactive. When we do...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that NextGen Healthcare keeps all promises because I see their effort. Their training...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The EHR is mainly used by our providers, our physicians, and nurse practitioners, and for those in...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We do not really interact with executives unless we are in a NextGen Healthcare User Group Meeting...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t just tell friends that the solution is a good product. I would recommend that they check...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think my satisfaction in a year is still going to be the same. I am never going to hit a perfect...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare was really on top of things with support for the EHR during the COVID-19 crisis....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support from NextGen Healthcare has been good. The support depends on who we get. Typically, we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With NextGen Healthcare’s web support, I deal with basic people who sometimes don’t have knowledge...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would consider a NextGen Healthcare executive to be our account representative. We got another...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We haven't had to do too much with executive involvement. When we have needed help, the vendor has...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

NextGen Healthcare is really good at delivering new technology. They have integrated a lot of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

NextGen Healthcare absolutely keeps their promises. They are very good. They do everything that they...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we have issues, we are told they are known problems. That is all NextGen Healthcare tells us....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It is very hard to get integration done through the EHR. It is a standalone system that doesn’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some issues with NextGen Healthcare's integration with our HIE.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is definitely delivering new technology. I see upgrades all the time. I don’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have waited now for a long time to add an upgrade that relates to doing CPT II functions. We need...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I believe that NextGen Healthcare has a learning module, but there is no ongoing training. They...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is great at working with other vendors to import data. Once providers have had...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system supports patient-centered care because we are able to set it up exactly how we want to....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had great success with NextGen Healthcare, and we get quick responses from them. That is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The experience wasn't bad, but with our previous representative, we had to be the ones to reach out....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The charges are pretty straightforward. NextGen Healthcare doesn't charge us for every little thing.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The EHR works like we thought it would. If there is an issue, like a delay with an upgrade, that can...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If we want upgrades, we are able to get them. It is not NextGen Healthcare's fault that we are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Rating the training would be hard because we do the training in-house rather than through the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

With NextGen Healthcare, there always seems to be something that we have to go back and try to fix.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I want to see more new technology from NextGen Healthcare. If some of the additional software that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not a huge fan of NextGen Enterprise EHR. I find the flow and navigation to be clunky, and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is getting better. They have a new mobile app coming out that we will implement...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things we would like NextGen Healthcare to focus on would be their first-tier support....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We renegotiated some things with NextGen Healthcare, and that has been pretty helpful. They are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has decent online resources. They have better ones if we want to pay for them,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is getting better in terms of meeting our needs. Part of it is that we are in an...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most important attributes that I would like NextGen Healthcare to focus on are the ease of use...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has supported us well during the COVID-19 crisis. We still have regular contact...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's recent upgrades were relatively good, but we did come across some issues with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's training was pretty good, and the product works. The vendor supports our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use depends on the user. We have a wide range of users. Some people really grasp the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the workflow of the system's inbox. That definitely helps the communication between...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system captures services based on encounters. We could easily do multiple services for a patient...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like to see edits be made to the individualized service plan. There are a lot of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most important attributes I would like NextGen Healthcare to focus on are customer service,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product upgrades are phenomenal. NextGen Healthcare makes it so easy to upgrade, and they assign...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be hard for NextGen Healthcare to guess who is going to have what challenge, so they can’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has been doing this forever. The product is awesome because it allows us to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product quality is awesome. The only thing I would say is a little difficult is the workflow. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very easy for end users, and NextGen Healthcare is excellent at delivering new...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support is proactive. I cannot say enough great things about it. The executives are involved. I...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I especially love the new features, and the doctors love the inbox where they can get their notes...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I need NextGen Healthcare to work on diagnosis lookups, which are just clunky. It took a lot of work...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We used to be able to get help with recordings and fixes to our database. Now we have to pay for...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven’t had a problem with the EHR. If I had the choice, I would work on the solution again....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were never trained on the system, so we have had to learn it ourselves. If we had the proper...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our sales and account managers are good. Those are about the highest levels we go up to.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We want NextGen Healthcare to focus on the ease of use. That is what our providers and staff members...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The short answer is that I would buy the EHR again. The long answer is that NextGen Healthcare would...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The training was not very good. It showed us how to use the module but didn't show why we use the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The EHR generally does pretty well, and it is a comprehensive product. NextGen Healthcare is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare does a pretty good job with integration. I think their focus on interoperability...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The functionality is meeting our needs, but NextGen Healthcare does not have referral tracking. They...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

NextGen Healthcare's support has improved. I don't think that NextGen Healthcare is overly...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were choosing from three big vendors. NextGen Healthcare was a happy medium because they gave us...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The newest version makes it a lot easier to use the system straight out of the box, so I am happy...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Providers don’t like additional clicks. The implementation of smart phrases, called My Phrases, was...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have some oldsters that remember paper charts. They like that they can get everything all in one...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare is very supportive. They can support us very quickly. Unfortunately, because we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For COVID-19, everything is remote. NextGen Healthcare acquired OTTO Health just before the COVID-19...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product runs the entire gamut for patient-centered solutions. But the patient portal is kind of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am going to retire before we move from the product because I am not implementing another EHR. For...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want to say that NextGen Healthcare should focus on technical support, but we do have a custom...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare should focus on the ease of use because in the modules that we don’t have control...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare touts a lot of things, such as APIs and how NextGen Share works. And the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is some work that could be done on the cost for support and maintenance. There are some...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t work with a bunch of executive folks, but our executive has a good rapport and an open line...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

What we pay annually for our maintenance and support is pretty high. Sometimes upgrades break...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system only because we use all the custom things with it, so it works so well...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some changes on the horizon. Unless NextGen Healthcare delivers these changes the right...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We view this solution as a development platform instead of a completed EMR. Every day, our doctors...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as interoperability goes, we are charged way too much for interfaces. The more interoperable...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has supported us through the COVID-19 crisis only because of telemedicine. They...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There is room for improvement with NextGen Healthcare’s technology supporting patient-centered care....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare used to invest in the Indian Health Service, like with special templates and so...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t really do any trainings through the vendor. With the trainings that we have done, we can...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to use many of NextGen Healthcare's out-of-the-box reports. The reporting module...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare doesn't avoid charging us for every little thing. There are some hidden fees. But...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

At the executive level, NextGen Healthcare has been very encouraging and quick to respond in terms...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is making strides in terms of patient engagement and their patient portal....

Oct 2020
(0)
 Thank you  Helpful