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NextGen Enterprise EHR Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
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KLAS Research Director - Chris Clune
 
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Director

Culture, Value

We were trying to implement some new hardware with NextGen Healthcare that were ancient pieces of...

Jun 2025
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Director

Product, Value

Frankly, the mobile application has turned into an entire full-time job because the care and...

Jun 2025
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Director

Culture, Product

NextGen Healthcare promoted that they have this great API that makes interconnectivity super easy,...

Jun 2025
||
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Director

Loyalty, Product

We absolutely do not have a simple user interface in this solution. We were put onto existing...

Jun 2025
||
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Manager

Relationship

With NextGen Healthcare's support system, we have to turn in a ticket and wait 24 hours for somebody...

May 2025
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Manager

Operations, Product

The providers are frustrated because when we have upgrades to NextGen Enterprise EHR, the templates...

May 2025
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Manager

Loyalty, Product

NextGen Healthcare is supposed to do an upgrade to NextGen Enterprise EHR soon, so we will see what...

May 2025
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CEO/President

Product

There is a functionality in NextGen Enterprise EHR that was implemented several years ago that...

May 2025
||
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CEO/President

Product

I like the template editor in NextGen Enterprise EHR. I like that we have control and are able to...

May 2025
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CIO

Product

I like that NextGen Enterprise EHR has functionality across multiple specialties. We can use it in...

Apr 2025
||
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CIO

Product

NextGen Enterprise EHR needs improved reporting. It needs to be more user-friendly. It isn't...

Apr 2025
||
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CIO

Product

In NextGen Enterprise EHR, I would like to see more workflows geared toward health maintenance. We...

Apr 2025
||
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CIO

Value

I never think I get my money's worth with NextGen Enterprise EHR. It costs way more than it should....

Apr 2025
||
(0)
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Director

Loyalty, Value

We upgraded the EHR, and now we are going to have to upgrade again. Every time we upgrade, it is...

Apr 2025
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Manager

Loyalty, Product

My overall satisfaction with the system has only diminished because I am not sure how the vendor has...

Apr 2025
||
(0)
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Manager

Operations, Product

I feel like vendor's upgrades are released before they are ready for use in practice. At one point a...

Apr 2025
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Director

Loyalty

NextGen Enterprise EHR is not part of our long-term plans. We are going to replace it. There has...

Apr 2025
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Director

Culture, Value

We are not satisfied with the cost of NextGen Enterprise EHR. NextGen Healthcare doesn't avoid...

Apr 2025
||
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Director

Product

NextGen Healthcare fails in terms of interoperability and reporting for MIPS. Essentially, we have...

Apr 2025
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Director

Product, Value

I don't loathe NextGen Enterprise EHR; I just loathe the way that it was built for our particular...

Apr 2025
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Director

Relationship

In terms of executive involvement, we have all of the executives involved, but they are not...

Apr 2025
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Director

Relationship, Product

NextGen Healthcare has something called NextGen Ambient Assist in their EHR. Our providers do not...

Apr 2025
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Director

Product, Value

We don't have what we would call an authorization tracker in NextGen Enterprise EHR. There isn't a...

Apr 2025
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COO

Product

I do appreciate both NextGen Enterprise PM and NextGen Enterprise EHR having the API ability now....

Apr 2025
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(0)
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COO

Product

NextGen Healthcare has done a lot with NextGen Enterprise EHR. My providers don't really complain...

Apr 2025
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COO

Culture, Relationship

NextGen Healthcare isn’t terrible with proactivity, but they aren't great either. They are very good...

Apr 2025
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(0)
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COO

Value

NextGen Healthcare has actually gotten worse about charging for everything. They are...

Apr 2025
||
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Manager

Value

We are still trying to get NextGen Mobile off the ground. It just isn't what we expected. Obviously,...

Mar 2025
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Manager

Relationship, Product

We are a little behind on any new technology for NextGen Enterprise EHR because NextGen Healthcare...

Mar 2025
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Manager

Loyalty, Operations, Product

The upgrades have been a nightmare. NextGen Healthcare couldn't get the patient portal working, and...

Mar 2025
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Manager

Relationship

NextGen Healthcare got taken over, and their support team’s priority now seems to be to close...

Mar 2025
||
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Manager

Relationship, Operations

A few people at NextGen Healthcare are pretty good, and we can reach out to them because we have...

Mar 2025
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Nurse

Product

I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...

Mar 2025
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Nurse

Relationship

Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...

Mar 2025
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Nurse

Loyalty

We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...

Mar 2025
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Nurse

Product

Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...

Mar 2025
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Analyst/Coordinator

Loyalty, Product, Value

I would like to see functionality from the vendor that doesn't require us to go out and work with...

Mar 2025
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Analyst/Coordinator

Relationship

I don't feel like the vendor's service is proactive. I think part of that is because our current...

Mar 2025
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Analyst/Coordinator

Product

I know it is inevitable, but our providers don't always like the system's updates because of the...

Mar 2025
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Analyst/Coordinator

Product

The ability to customize templates in NextGen Enterprise EHR is very important to us. We can set up...

Mar 2025
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Analyst/Coordinator

Value

I would put my rating for receiving my money's worth for the system slightly above the middle of the...

Mar 2025
||
(0)
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Director

Value

With NextGen Enterprise EHR, anything related to integration and even a lot of the new features that...

Feb 2025
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Director

Operations

NextGen Healthcare has actually gotten better with their training. They are putting a lot of...

Feb 2025
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Director

Value

NextGen Enterprise EHR’s integrations are pretty awesome. The vendor has a very large team. They...

Feb 2025
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Director

Relationship

NextGen Healthcare’s support has really needed improvement for a while. They are working on that....

Feb 2025
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(0)
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Director

Operations, Product

NextGen Enterprise EHR has always been an upgrade simply because part of its appeal is the fact that...

Feb 2025
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Director

Relationship

We mostly struggle with the vendor keeping their promises around NextGen Enterprise EHR. NextGen...

Feb 2025
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Analyst/Coordinator

Value

NextGen Healthcare is being very vocal right now about Ambient Assist, which is a fabulous product....

Feb 2025
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(0)
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Analyst/Coordinator

Product

We are happy with NextGen Enterprise EHR overall, but our providers use another EHR in another...

Feb 2025
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(0)
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Director

Culture, Value

NextGen Healthcare charges us for everything. We buy a clinical virtual-visit license, but then we...

Feb 2025
||
(0)
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Director

Operations, Product

NextGen Enterprise EHR is not an easy system to learn. It is very click happy, and nothing prompts...

Feb 2025
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(0)
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Director

Product

One of the best things about NextGen Enterprise EHR is the ability to modify it to meet our office...

Feb 2025
||
(0)
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Director

Relationship

NextGen Healthcare doesn't keep their promises all the time. They do struggle, but they are getting...

Feb 2025
||
(0)
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Director

Relationship, Product

NextGen Healthcare releases a lot of stuff with defects in it, and they should do a better job of...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty

Our future plans with NextGen Healthcare are now more questionable. We are finding that more of our...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty, Product

I like that NextGen Enterprise EHR is customizable and configurable. That is the reason we went with...

Feb 2025
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(0)
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VP/Other Executive

Loyalty, Product

I would love for NextGen Healthcare to build a specialized module for or with us, and I want the...

Feb 2025
||
(0)
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Physician

Product

We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...

Feb 2025
||
(0)
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Physician

Product

With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...

Feb 2025
||
(0)
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VP/Other Executive

Operations

NextGen Healthcare's implementation services are not good. It seems like all of NextGen Healthcare's...

Jan 2025
||
(0)
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VP/Other Executive

Operations

I would rate NextGen Healthcare's training as being very poor. There isn't much. It would be more...

Jan 2025
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(0)
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VP/Other Executive

Relationship, Value

NextGen Enterprise EHR technically does its job. And it is a relatively inexpensive product. Also,...

Jan 2025
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(0)
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VP/Other Executive

Relationship

NextGen Healthcare is not good proactively. We find the problems, and we reach out to them, and then...

Jan 2025
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(0)
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VP/Other Executive

Loyalty

We have decided to move to another vendor's product. From an end-user standpoint, NextGen Healthcare...

Jan 2025
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(0)
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VP/Other Executive

Relationship, Product

It seems like the discrete data points from one EHR to the other are a challenge. I'm not from the...

Jan 2025
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(0)
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Manager

Relationship

Some of this comes down to how long I have been around the software, but some of NextGen...

Jan 2025
||
(0)
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Manager

Product, Value

I like the layout of the master documentation in NextGen Enterprise EHR. It is tailored to separate...

Jan 2025
||
(0)
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Manager

Relationship, Operations

NextGen Healthcare does a nationwide user group event every year. It is pretty awesome. They do a...

Jan 2025
||
(0)
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Manager

Product

The reporting in NextGen Enterprise EHR needs improvement. We have to use an SQL person to pull some...

Jan 2025
||
(0)
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Manager

Value

I feel like NextGen Healthcare charges us for everything. We wanted to do some in-line edits in the...

Jan 2025
||
(0)
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Director

Relationship, Operations

During the NextGen Enterprise EHR implementation, training for providers was not available. NextGen...

Jan 2025
||
(0)
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Director

Product

There have been a lot of issues with the ease of use of NextGen Enterprise EHR. Our providers...

Jan 2025
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(0)
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Director

Loyalty, Value

NextGen Enterprise EHR cost significantly less than some of the other products we looked at when the...

Jan 2025
||
(0)
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Director

Relationship

NextGen Healthcare has done better with keeping promises of late. We receive our expected measurable...

Jan 2025
||
(0)
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Director

Culture, Loyalty, Value

I would not buy NextGen Enterprise EHR again. It doesn't have the functionality that Epic's system...

Jan 2025
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(0)
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Director

Value

I believe that NextGen Healthcare’s structure where we pay for additions is different than what Epic...

Jan 2025
||
(0)
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Manager

Loyalty, Value

With NextGen Healthcare, there have been some things that I consider standard functionality that...

Dec 2024
||
(0)
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Manager

Operations, Value

If we need a new interface or a new template, we can manage to get it done in most cases. For...

Dec 2024
||
(0)
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Manager

Relationship

One thing that NextGen Healthcare does well is our client services representative and account...

Dec 2024
||
(0)
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Manager

Relationship

NextGen Healthcare’s support is not flawless. I had a situation where I had scheduled an appointment...

Dec 2024
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(0)
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Manager

Loyalty, Product

My reason for not wanting to buy NextGen Enterprise EHR is that it is built off of a 32-bit...

Dec 2024
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(0)
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Manager

Relationship, Operations

NextGen Healthcare’s development has seemingly degraded a bit with things like the quality of the...

Nov 2024
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(0)
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Manager

Product, Value

With NextGen Enterprise EHR, everything is an interface, and that is fine. That seems to be the way...

Nov 2024
||
(0)
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Manager

Operations

NextGen Healthcare doesn’t really offer training. They have their e-learning platform, and a lot of...

Nov 2024
||
(0)
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Manager

Loyalty, Relationship

The experience with NextGen Healthcare has degraded dramatically over the last few years or so. We...

Nov 2024
||
(0)
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CEO/President

Relationship

We have had a lot of problems with NextGen Healthcare lately. Their support has gone way downhill,...

Nov 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Relationship, Product

NextGen Healthcare used to be very good, but they have gone downhill. There is not a lot of content...

Nov 2024
||
(0)
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CEO/President

Product

We have issues with NextGen Enterprise EHR. It is too clunky and not intuitive like Apple products...

Nov 2024
||
(0)
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CEO/President

Relationship

NextGen Healthcare went with their own patient intake management product, and they tried to restrict...

Nov 2024
||
(0)
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CEO/President

Loyalty, Relationship

NextGen Healthcare has taken a big fall, and I don't know what they are going to do about it, but it...

Nov 2024
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(0)
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Manager

Loyalty

The product is in our long-term plans so far, though there are considerations to perform an RFP to...

Nov 2024
||
(0)
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Manager

Product

The product's biggest strength is the configuration. Within the EHR template set, we are able to...

Nov 2024
||
(0)
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Manager

Operations

It is challenging to find some of the vendor's training resources. When we have a one-on-one or we...

Nov 2024
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(0)
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Manager

Value

We have been with the vendor for a very long time, so I understand that there have been structural...

Nov 2024
||
(0)
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Manager

Loyalty

I'm hoping that the upcoming upgrade will increase our satisfaction. I'm hoping it will improve the...

Nov 2024
||
(0)
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Manager

Product

Our issues with integration go back to people needing more resources and an understanding of...

Nov 2024
||
(0)
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Manager

Product

The product's ease of use could be better, and part of it is that there are so many ways to do the...

Nov 2024
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(0)
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Manager

Culture, Operations, Product

A lot of things don't function the way they are supposed to because our facility is unique. There is...

Nov 2024
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(0)
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Manager

Loyalty

I certainly don't expect NextGen Healthcare to invest heavily in our field of practice, but if they...

Oct 2024
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(0)
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Manager

Loyalty, Product

For what it's designed for NextGen Enterprise EHR probably works really well. They very heavily...

Oct 2024
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(0)
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VP/Other Executive

Product

The technology meets our basic needs. There could be much better functionality around population...

Oct 2024
||
(0)
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VP/Other Executive

Culture, Value

The things that NextGen Healthcare touts will make the product better are always an additional fee....

Oct 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations

We had one terrible project manager, but a more recent project manager was wonderful.

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

There has been a push for us to get on Epic's system, so I don't think NextGen Healthcare is in our...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

NextGen Healthcare made some significant changes in the workflow and the overlay of the EHR. I think...

Oct 2024
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(0)
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VP/Other Executive

Operations

During an upgrade implementation, we were supposed to essentially have a different skin on the...

Oct 2024
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(0)
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VP/Other Executive

Product, Value

In theory, NextGen Healthcare delivers new technology. For example, they have an ambient speech...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

One of the challenges that we run into is that anytime we customize anything with NextGen...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

Our relationship with NextGen Healthcare could be better. Part of the problem is overpromising and...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Product

From the point of care all the way down to reports, NextGen Enterprise EHR is definitely meeting our...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Relationship

We have a strong relationship with NextGen Healthcare. I know both the project management people and...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare has done a fantastic job on certain things. They were number one in the country...

Oct 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

I have been on the system for many years. If my organization were brand new and were starting from...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

I would love to see the system's radiology interfaces work better. I would also love to see how we...

Oct 2024
||
(0)
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Director

Relationship

With NextGen Healthcare, once I get to the person that I need, they are helpful, but I sometimes...

Sep 2024
||
(0)
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Director

Loyalty, Value

I don't know that we would buy NextGen Enterprise EHR again. I just don't know that any of the...

Sep 2024
||
(0)
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Director

Value

Recently, NextGen Healthcare has been increasing their prices. Their maintenance fees are going up....

Sep 2024
||
(0)
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Director

Product

We are making things work with NextGen Enterprise EHR. It works okay. The flexibility of being able...

Sep 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

I have enjoyed working with the account managers and salespeople that have been assigned to us over...

Sep 2024
||
(0)
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Analyst/Coordinator

Culture, Product

NextGen Enterprise EHR works as it is promoted. It just takes a lot of clicks to do things. The ease...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

We have to hire a consultant from an outside source to come in every time we do an upgrade to help...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare's web support is really good. I will get a response back immediately that a...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

NextGen Healthcare's reporting system for quality metrics is not that great. It is not of value to...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty

We are looking at another vendor's product. It is not that NextGen Enterprise EHR is not utilized....

Sep 2024
||
(0)
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Analyst/Coordinator

Value

NextGen Healthcare charges for every little thing. For example, NextGen Enterprise EHR supports our...

Sep 2024
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Analyst/Coordinator

Loyalty, Product, Value

I would buy NextGen Enterprise EHR again if there weren't a better solution. Looking at how NextGen...

Sep 2024
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Analyst/Coordinator

Operations

NextGen Healthcare was pretty good about their part of the implementation. However, they may have...

Sep 2024
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Analyst/Coordinator

Loyalty, Operations, Product

NextGen Healthcare has had some difficulties with upgrades. They are introducing more bugs than they...

Sep 2024
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Analyst/Coordinator

Value

NextGen Enterprise EHR is good; it is just expensive. I like NextGen Healthcare's training, but they...

Sep 2024
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Analyst/Coordinator

Relationship, Product, Value

NextGen Healthcare allows us to push things up the chain. We have gotten up really high before. They...

Sep 2024
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Analyst/Coordinator

Product

Whether or not I would recommend this solution depends on what is wanted. If someone wants to...

Sep 2024
||
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Analyst/Coordinator

Product

NextGen Enterprise EHR is a really good product for what we bought it for; it is very customizable....

Sep 2024
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Analyst/Coordinator

Relationship

When it comes to support, NextGen Healthcare's employees tend to be pass-the-buck people. We have...

Sep 2024
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Director

Product, Value

NextGen Healthcare is a leader in add-on charges. Their system is very fully featured but suffers...

Aug 2024
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Director

Culture, Value

NextGen Healthcare has a lot of different stuff that comes out that they try to implement and go...

Jul 2024
||
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Director

Loyalty, Product

NextGen Healthcare’s technology is growing, and they are always coming out with new and advanced...

Jul 2024
||
(0)
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Director

Loyalty, Product

NextGen Healthcare has talked about bringing dual authentication out, and that will give us more...

Jul 2024
||
(0)
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Director

Product

NextGen Healthcare is a big company, and they have a lot of different avenues and different stuff....

Jul 2024
||
(0)
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Manager

Operations, Product, Value

The operational workflow is difficult to set up so that it is easy for staff and individuals to use....

Jul 2024
||
(0)
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Manager

Relationship

We have to log on and report a case to the NextGen Healthcare customer-support team, and we have to...

Jul 2024
||
(0)
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Manager

Relationship, Product

We would like NextGen Healthcare to let us know when systems are down before we actually start...

Jul 2024
||
(0)
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Manager

Loyalty

NextGen Healthcare is working on AI integration with NextGen Enterprise EHR, and some of our...

Jul 2024
||
(0)
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Manager

Product

NextGen Enterprise EHR can capture a lot of data, but it is difficult to find the data. We need an...

Jul 2024
||
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CIO

Product

NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...

Jun 2024
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CIO

Value

We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...

Jun 2024
||
(0)
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CIO

Operations

I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...

Jun 2024
||
(0)
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CIO

Loyalty, Product

The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...

Jun 2024
||
(0)
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CIO

Relationship

NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...

Jun 2024
||
(0)
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CIO

Relationship

We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...

Jun 2024
||
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