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NextGen Enterprise EHR Comments
Filtered view: (11-75 Physicians)
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
I was not hired to build NextGen Enterprise EHR. However, I do it because there isn't anyone else to...
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Analyst/Coordinator
Support from NextGen Healthcare is helpful, and I usually get what I need. I call them a lot because...
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Manager
We will see what comes with the next release because our score may drop in a year from now. The...
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Manager
I think the product is great. We are a square peg that doesn’t fit into a round hole. The system...
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Manager
The vendor does not avoid charging for every little thing. Just like with any other vendor, NextGen...
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Manager
The vendor has changed their structure of upgrades. We have to involve their technical resources or...
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Manager
Some of my team members find the system to be very difficult, but that is also based on their...
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Manager
The vendor touts their ability to have moved to FHIR API, but they are also closing doors. They are...
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Manager
The vendor's support is not the best. Some of the folks on the customer service team and practice...
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Manager
The vendor has known issues around proactivity. I do appreciate that they send out a news flash...
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Manager
The vendor releases upgrades, and things break. I don’t know whether the vendor tests things enough....
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CIO
NextGen Healthcare has gone above and beyond to help us. NextGen Enterprise EHR was our top choice....
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CIO
I like NextGen Enterprise EHR. NextGen Healthcare is up and coming. More people are learning about...
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Director
We are able to integrate with NextGen Enterprise EHR just because of the open database that the...
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Director
NextGen Healthcare does a lot of webinars and communication before an upgrade so that we are aware...
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Director
NextGen Healthcare tries hard to deliver new technology; however, they could do things better. For...
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Director
We couldn't manage the EHR at first, so we hired a programmer. It required a programming brain to...
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Director
We have to redo a lot of our enhancements when there is an upgrade. I wouldn't say that things...
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Director
I know some practices that have been through three or four EMRs, and still nobody is totally happy...
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Director
NextGen Healthcare keeps promises as well as any company does, but NextGen Healthcare is sometimes...
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Director
The most frustrating thing about NextGen Enterprise EHR was that the workflow was not compatible...
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Director
NextGen Healthcare has good technical support. The support people are responsive and usually reply...
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Manager
We have been on NextGen Enterprise EHR for many years, and I have worked with other EHRs that are a...
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Manager
The product works well. We have been able to navigate and develop the whole workflow for our...
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Director
NextGen Healthcare has never really delivered very well on having a good ROI. The system is really...
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Director
I would be happy to recommend NextGen Enterprise EHR to others, but I would tell them that they...
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Manager
We are able to get quick responses from the vendor’s people who do work in the application with...
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Manager
I would like it if NextGen Healthcare got a panel of providers together in our specialty to talk...
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Manager
With what we ask of them, NextGen Healthcare keeps promises. We sometimes want to ask for the stars...
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Manager
NextGen Healthcare loves charging for every little thing. They are big on sales, so they always have...
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Manager
I would mention to peers considering NextGen Healthcare that the application specialist within their...
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Director
We love the interoperability that we have been able to achieve with NextGen Enterprise EHR. It is...
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Analyst/Coordinator
NextGen Enterprise EHR is fairly easy to use. We get a lot of good feedback from our providers about...
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Analyst/Coordinator
I wouldn't say that NextGen Healthcare charges us for every little thing, but there is definitely a...
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Analyst/Coordinator
There are some special measures and guidelines that we have to go by with our EHR. Sometimes, I feel...
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Analyst/Coordinator
NextGen Healthcare responds to web support cases within a reasonable time frame. I have a contact...
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Director
NextGen Healthcare provides us with unique flexibility on the EHR side. We have been able to tailor...
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Director
Our understanding was that the system's future upgrades would be included as part of our maintenance...
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Director
Overall, our experience with NextGen Enterprise EHR has been positive. Our relationship with NextGen...
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Analyst/Coordinator
With NextGen Healthcare's solution, a lot of the built-in functionality isn’t geared toward our...
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Analyst/Coordinator
If we are looking to add on more things that don’t come out of the box, NextGen Healthcare will...
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Analyst/Coordinator
NextGen Healthcare has a training portal, but it isn’t very well organized. They also have a...
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Analyst/Coordinator
We can customize the EHR, and because each practice is different, there is no real training. It is...
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Manager
We won’t be using NextGen Healthcare's software for long. We are moving to a different system as a...
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Manager
We struggled with the implementation. We were learning the system, and we struggled a lot with the...
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Manager
I have had numerous physicians come on board with us over the last couple of years, and they comment...
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Manager
The system has really grown in terms of patient-centered care. The vendor has really listened to us...
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Manager
NextGen Healthcare's support needs improvement. We struggle to run UDS reports in the system every...
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Manager
There are a lot of functions in the system that aren't automated. Those functions could be much more...
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Manager
In the past, I have used solutions that are similar to NextGen Enterprise EHR. If I had to choose...
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Manager
The vendor does really well at not charging for every little thing. They charge us on big huge...
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Manager
Our go-live process was perfect with the vendor. Everything went really well. They did an upgrade...
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Manager
The vendor doesn’t really train. They provide us with the training material, which is good. It is...
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Manager
The product does what it was promoted to do, but there are always variables with every product we...
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Manager
Our doctors have seen other products that they like better. They really want to be able to have a...
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Manager
The vendor's support does get issues resolved, but it can take them three weeks just to call back....
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Manager
The vendor's service is proactive. The vendor is always sending out information. The vendor...
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Director
The system’s usability has come a long way in the last few years, but we still have to have somebody...
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Director
The system's interoperability is great. It works with Direct messaging and with our HL7 interfaces....
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Director
The vendor's support has dramatically improved over the last few years. We are very pleased with...
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Director
The solution is a server-based application that we install on a PC or on servers, and that has led...
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Director
Being an installed client on the workstation can lead to issues with printing. Especially when the...
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Director
Quality Systems purchased Mirth Corporation several years ago, and they haven't really leveraged...
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Director
Templates are not always super quick to load. There is not a whole lot of customization that can be...
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Manager
NextGen Healthcare does a lot of things without telling us. There isn't a lot of transparency....
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Manager
The EHR is hard to use. There are a lot more steps than we are used to. We have to go to a lot of...
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Manager
The training experience was negative. I would definitely give the training a low score. The...
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Manager
There is no phone support because all NextGen Healthcare does is put in a ticket for us and call us...
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Manager
We absolutely love NextGen Enterprise EHR. We can work with the EHR because we can make...
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CIO
The documentation is integrated within NextGen Enterprise EHR. It is a telehealth visit thing, but...
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CIO
NextGen Healthcare probably charges us for every little thing. At the end of the day, all the...
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CIO
The EHR is not perfect, but it is pretty good. NextGen Healthcare is not there yet, but they are...
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CIO
NextGen Healthcare is proactive from an EHR standpoint, and they know the regulations that are...
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CIO
NextGen Healthcare is really good at ongoing support. They are getting there, but they got an influx...
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CIO
I talk to the NextGen Healthcare leaders, but never the executives. They do pretty well. Things have...
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CIO
I would absolutely recommend this system, for what it brings to the table and the integration...
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CEO/President
We have our chronic challenges with NextGen Healthcare, and we are working with them to better use...
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Manager
I would like NextGen Healthcare to have things more relevant to my specialty in their system....
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Manager
We can’t use the patient portal. It has a bunch of issues, and patients always have issues with it....
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Manager
We are thinking about switching EHRs. With NextGen Enterprise EHR, the amount of resources we need...
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Manager
We have actually had to start using NextGen Healthcare’s telehealth platform because of COVID-19....
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Manager
The cost for anything we want to add has been getting higher on a regular basis. We feel...
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Director
I would like to see NextGen Healthcare provide more information on the updates and make it more cost...
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Director
One of the concerns I have is the ability to do customizations with newer versions of the product....
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Director
I have gotten an account manager that is outstanding. It doesn’t feel like that person only works...
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Director
I have a few support issues with our general support. NextGen Healthcare seems to be going through a...
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VP/Other Executive
There are some clinical people in our organization who would like to change products. We are looking...
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VP/Other Executive
We have had problems with interfaces and interoperability. We have a small company that we work...
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VP/Other Executive
When we have issues, the quality of support is very mixed. Sometimes we get somebody who can solve...
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VP/Other Executive
A lot of the vendor's software has become dated. Most applications we run into these days are web...
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VP/Other Executive
NextGen Healthcare has itemized charges for a lot of things. They don't avoid charging us. We have...
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VP/Other Executive
The modernization of the product has been miserably slow. We are unable to use it on different...
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VP/Other Executive
We can't resize some of the screens. We have touchscreens, but some of the boxes are so small that...
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VP/Other Executive
NextGen Healthcare seems to want to develop integration themselves and have the pieces on their...
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VP/Other Executive
NextGen Healthcare does respond to tickets, so the support is relatively good. They don't answer the...
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Director
I would like the vendor to continue enhancing their tools. NextGen Healthcare had a few years where...
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Director
NextGen Healthcare has some challenges with the compartmentalization of functionality. They kind of...
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Director
NextGen Healthcare's system is still the best system to integrate with by far. There has never been...
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Director
The vendor does a nice job with their executive involvement. If there is an issue, the vendor will...
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Director
The vendor does a nice job with the regulatory changes. The vendor is very proactive and up to date...
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Director
Some of the physicians don't feel that the system is specialty friendly, but they always feel that...
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Director
I would like for the vendor to focus on the quality of their service and support, the ease of use,...
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Director
We have gone through some changes that have reduced the amount of nickel-and-diming, but NextGen...
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Director
We did an upgrade with a patch recently, and it was devastating and very painful. It was the worst...
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Director
There are too many options in the EHR. It has the ability to do things, but it is not streamlined....
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Director
We purchased NextGen Healthcare's system because of the flexibility regarding custom templates. The...
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Director
There are often bugs and workarounds that we have to use. We would like to see fewer clicks in the...
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Director
NextGen Healthcare is making advancements. They are going to a new platform for their templates, and...
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Manager
The product is part of our long-term plans. I have used the product at another health system, and I...
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Manager
The top three areas I would like the vendor to focus on would be practice management, price and...
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Manager
I like that we have the ability to make modifications to the templates we use at our clinic.
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Manager
The system is slow and clunky. It takes multiple clicks to get from point A to point B. The system...
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Manager
NextGen Enterprise EHR's weakness is that it is very complex. I daydream of vendors coming out with...
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Manager
Primary care doctors used to do everything. We might see a nurse practitioner for our preventive...
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Manager
My problem with NextGen Healthcare is the support. The support has been great, but the vendor moved...
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Manager
NextGen Healthcare’s interface is 10–15 years old. It works well, but it is very antiquated because...
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Manager
The EHR does everything we need as far as we know, so the overall functionality is excellent....
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Manager
I wouldn't give the system a super high rating for ease of use because we can’t adjust the screen...
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Manager
The vendor has really stepped up their game in the last few years in terms of delivering new...
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Manager
The vendor needs to work on minimizing the providers' involvement to do an encounter. Doctors have...
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Analyst/Coordinator
The templates for NextGen Enterprise EHR are the weakest pieces. I don’t have the flexibility to do...
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Analyst/Coordinator
I am really happy with the rules engine in NextGen Enterprise EHR. That is a strength.
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Analyst/Coordinator
NextGen Healthcare fulfills all their promises about their product. We like the EHR, the workflow,...
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Analyst/Coordinator
I think we are generally satisfied with the product. If there were anything the vendor could...
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Nurse
I don't know that I would recommend this system. NextGen Healthcare has been really good, but...
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Nurse
We did a fairly significant upgrade and didn't get any training. We literally had to hunt and find...
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Nurse
The EHR is fine. My providers think they have to hunt for things too much, though. They would like...
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Nurse
We aren't on the most current version. We are waiting until the 2021 regulations come out. We also...
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Manager
We will give NextGen Healthcare the benefit of the doubt for how the system supports...
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Manager
Implementation services, including upgrades, are pretty good. We are often the broken cog. We are...
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Manager
The overall product quality, including upgrades, is better than average. It is still buggy though....
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Manager
NextGen Healthcare supported us through the pandemic very well. They came out with some COVID-19...
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Director
If I were given the power to choose, maybe I wouldn’t choose NextGen Healthcare again. I think I...
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Manager
We pay for everything that we have from NextGen Healthcare, and I think that is appropriate. I don't...
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Manager
Interoperability is a larger conversation that involves more parties than just NextGen Healthcare....
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Manager
If the product functionality is good out of the box, I consider that to be proactive. When we do...
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Director
I would say that NextGen Healthcare keeps all promises because I see their effort. Their training...
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Director
The EHR is mainly used by our providers, our physicians, and nurse practitioners, and for those in...
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Director
We do not really interact with executives unless we are in a NextGen Healthcare User Group Meeting...
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Director
I wouldn’t just tell friends that the solution is a good product. I would recommend that they check...
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Director
I think my satisfaction in a year is still going to be the same. I am never going to hit a perfect...
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Director
NextGen Healthcare was really on top of things with support for the EHR during the COVID-19 crisis....
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Manager
The support from NextGen Healthcare has been good. The support depends on who we get. Typically, we...
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Manager
With NextGen Healthcare’s web support, I deal with basic people who sometimes don’t have knowledge...
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Manager
I would consider a NextGen Healthcare executive to be our account representative. We got another...
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CEO/President
We haven't had to do too much with executive involvement. When we have needed help, the vendor has...
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CEO/President
NextGen Healthcare is really good at delivering new technology. They have integrated a lot of...
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CEO/President
NextGen Healthcare absolutely keeps their promises. They are very good. They do everything that they...
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CEO/President
When we have issues, we are told they are known problems. That is all NextGen Healthcare tells us....
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CEO/President
It is very hard to get integration done through the EHR. It is a standalone system that doesn’t...
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Director
There are some issues with NextGen Healthcare's integration with our HIE.
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Director
NextGen Healthcare is definitely delivering new technology. I see upgrades all the time. I don’t...
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CEO/President
We have waited now for a long time to add an upgrade that relates to doing CPT II functions. We need...
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Director
I believe that NextGen Healthcare has a learning module, but there is no ongoing training. They...
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Director
NextGen Healthcare is great at working with other vendors to import data. Once providers have had...
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Director
The system supports patient-centered care because we are able to set it up exactly how we want to....
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Director
We have had great success with NextGen Healthcare, and we get quick responses from them. That is...
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Director
The experience wasn't bad, but with our previous representative, we had to be the ones to reach out....
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Director
The charges are pretty straightforward. NextGen Healthcare doesn't charge us for every little thing.
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Director
The EHR works like we thought it would. If there is an issue, like a delay with an upgrade, that can...
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Director
If we want upgrades, we are able to get them. It is not NextGen Healthcare's fault that we are...
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Director
Rating the training would be hard because we do the training in-house rather than through the...
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Director
With NextGen Healthcare, there always seems to be something that we have to go back and try to fix.
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Director
I want to see more new technology from NextGen Healthcare. If some of the additional software that...
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Analyst/Coordinator
I am not a huge fan of NextGen Enterprise EHR. I find the flow and navigation to be clunky, and...
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Director
NextGen Healthcare is getting better. They have a new mobile app coming out that we will implement...
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Director
One of the things we would like NextGen Healthcare to focus on would be their first-tier support....
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Director
We renegotiated some things with NextGen Healthcare, and that has been pretty helpful. They are...
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Director
NextGen Healthcare has decent online resources. They have better ones if we want to pay for them,...
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Director
NextGen Healthcare is getting better in terms of meeting our needs. Part of it is that we are in an...
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Manager
The most important attributes that I would like NextGen Healthcare to focus on are the ease of use...
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Manager
NextGen Healthcare has supported us well during the COVID-19 crisis. We still have regular contact...
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Manager
NextGen Healthcare's recent upgrades were relatively good, but we did come across some issues with...
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Manager
NextGen Healthcare's training was pretty good, and the product works. The vendor supports our...
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Manager
The ease of use depends on the user. We have a wide range of users. Some people really grasp the...
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Manager
I really like the workflow of the system's inbox. That definitely helps the communication between...
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Manager
The system captures services based on encounters. We could easily do multiple services for a patient...
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Manager
We would like to see edits be made to the individualized service plan. There are a lot of...
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Manager
The most important attributes I would like NextGen Healthcare to focus on are customer service,...
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Manager
The product upgrades are phenomenal. NextGen Healthcare makes it so easy to upgrade, and they assign...
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Manager
It would be hard for NextGen Healthcare to guess who is going to have what challenge, so they can’t...
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Manager
NextGen Healthcare has been doing this forever. The product is awesome because it allows us to...
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Manager
The product quality is awesome. The only thing I would say is a little difficult is the workflow. We...
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Manager
The system is very easy for end users, and NextGen Healthcare is excellent at delivering new...
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Analyst/Coordinator
The support is proactive. I cannot say enough great things about it. The executives are involved. I...
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Analyst/Coordinator
I especially love the new features, and the doctors love the inbox where they can get their notes...
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Analyst/Coordinator
I need NextGen Healthcare to work on diagnosis lookups, which are just clunky. It took a lot of work...
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Analyst/Coordinator
We used to be able to get help with recordings and fixes to our database. Now we have to pay for...
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Analyst/Coordinator
I haven’t had a problem with the EHR. If I had the choice, I would work on the solution again....
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Analyst/Coordinator
We were never trained on the system, so we have had to learn it ourselves. If we had the proper...
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Analyst/Coordinator
Our sales and account managers are good. Those are about the highest levels we go up to.
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Analyst/Coordinator
We want NextGen Healthcare to focus on the ease of use. That is what our providers and staff members...
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CIO
The short answer is that I would buy the EHR again. The long answer is that NextGen Healthcare would...
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CIO
The training was not very good. It showed us how to use the module but didn't show why we use the...
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CIO
The EHR generally does pretty well, and it is a comprehensive product. NextGen Healthcare is...
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CIO
NextGen Healthcare does a pretty good job with integration. I think their focus on interoperability...
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CIO
The functionality is meeting our needs, but NextGen Healthcare does not have referral tracking. They...
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CIO
NextGen Healthcare's support has improved. I don't think that NextGen Healthcare is overly...
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Analyst/Coordinator
We were choosing from three big vendors. NextGen Healthcare was a happy medium because they gave us...
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Analyst/Coordinator
The newest version makes it a lot easier to use the system straight out of the box, so I am happy...
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Analyst/Coordinator
Providers don’t like additional clicks. The implementation of smart phrases, called My Phrases, was...
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Analyst/Coordinator
I have some oldsters that remember paper charts. They like that they can get everything all in one...
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Analyst/Coordinator
NextGen Healthcare is very supportive. They can support us very quickly. Unfortunately, because we...
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Analyst/Coordinator
For COVID-19, everything is remote. NextGen Healthcare acquired OTTO Health just before the COVID-19...
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Analyst/Coordinator
The product runs the entire gamut for patient-centered solutions. But the patient portal is kind of...
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Manager
I am going to retire before we move from the product because I am not implementing another EHR. For...
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Manager
I want to say that NextGen Healthcare should focus on technical support, but we do have a custom...
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Manager
NextGen Healthcare should focus on the ease of use because in the modules that we don’t have control...
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Manager
NextGen Healthcare touts a lot of things, such as APIs and how NextGen Share works. And the...
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Manager
There is some work that could be done on the cost for support and maintenance. There are some...
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Manager
I don’t work with a bunch of executive folks, but our executive has a good rapport and an open line...
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Manager
What we pay annually for our maintenance and support is pretty high. Sometimes upgrades break...
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Manager
I would recommend the system only because we use all the custom things with it, so it works so well...
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Director
There are some changes on the horizon. Unless NextGen Healthcare delivers these changes the right...
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Director
We view this solution as a development platform instead of a completed EMR. Every day, our doctors...
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Director
As far as interoperability goes, we are charged way too much for interfaces. The more interoperable...
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Director
NextGen Healthcare has supported us through the COVID-19 crisis only because of telemedicine. They...
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Director
There is room for improvement with NextGen Healthcare’s technology supporting patient-centered care....
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Director
NextGen Healthcare used to invest in the Indian Health Service, like with special templates and so...
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Director
We don’t really do any trainings through the vendor. With the trainings that we have done, we can...
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Director
We have been able to use many of NextGen Healthcare's out-of-the-box reports. The reporting module...
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Director
NextGen Healthcare doesn't avoid charging us for every little thing. There are some hidden fees. But...
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Director
At the executive level, NextGen Healthcare has been very encouraging and quick to respond in terms...
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Director
NextGen Healthcare is making strides in terms of patient engagement and their patient portal....
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