NextGen Enterprise EHR Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...
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Relationship
Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...
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Loyalty
We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...
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Product
Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...
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Loyalty, Product, Value
I would like to see functionality from the vendor that doesn't require us to go out and work with...
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Relationship
I don't feel like the vendor's service is proactive. I think part of that is because our current...
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Product
I know it is inevitable, but our providers don't always like the system's updates because of the...
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Product
The ability to customize templates in NextGen Enterprise EHR is very important to us. We can set up...
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Value
I would put my rating for receiving my money's worth for the system slightly above the middle of the...
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Value
With NextGen Enterprise EHR, anything related to integration and even a lot of the new features that...
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Operations
NextGen Healthcare has actually gotten better with their training. They are putting a lot of...
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Value
NextGen Enterprise EHR’s integrations are pretty awesome. The vendor has a very large team. They...
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Relationship
NextGen Healthcare’s support has really needed improvement for a while. They are working on that....
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Operations, Product
NextGen Enterprise EHR has always been an upgrade simply because part of its appeal is the fact that...
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Relationship
We mostly struggle with the vendor keeping their promises around NextGen Enterprise EHR. NextGen...
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Value
NextGen Healthcare is being very vocal right now about Ambient Assist, which is a fabulous product....
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Product
We are happy with NextGen Enterprise EHR overall, but our providers use another EHR in another...
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Culture, Value
NextGen Healthcare charges us for everything. We buy a clinical virtual-visit license, but then we...
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Operations, Product
NextGen Enterprise EHR is not an easy system to learn. It is very click happy, and nothing prompts...
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Product
One of the best things about NextGen Enterprise EHR is the ability to modify it to meet our office...
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Relationship
NextGen Healthcare doesn't keep their promises all the time. They do struggle, but they are getting...
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Relationship, Product
NextGen Healthcare releases a lot of stuff with defects in it, and they should do a better job of...
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Loyalty
Our future plans with NextGen Healthcare are now more questionable. We are finding that more of our...
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Loyalty, Product
I like that NextGen Enterprise EHR is customizable and configurable. That is the reason we went with...
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Loyalty, Product
I would love for NextGen Healthcare to build a specialized module for or with us, and I want the...
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Product
We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...
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Product
With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...
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Operations
NextGen Healthcare's implementation services are not good. It seems like all of NextGen Healthcare's...
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Operations
I would rate NextGen Healthcare's training as being very poor. There isn't much. It would be more...
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Relationship, Value
NextGen Enterprise EHR technically does its job. And it is a relatively inexpensive product. Also,...
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Relationship
NextGen Healthcare is not good proactively. We find the problems, and we reach out to them, and then...
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Loyalty
We have decided to move to another vendor's product. From an end-user standpoint, NextGen Healthcare...
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Relationship, Product
It seems like the discrete data points from one EHR to the other are a challenge. I'm not from the...
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Relationship
Some of this comes down to how long I have been around the software, but some of NextGen...
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Product, Value
I like the layout of the master documentation in NextGen Enterprise EHR. It is tailored to separate...
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Relationship, Operations
NextGen Healthcare does a nationwide user group event every year. It is pretty awesome. They do a...
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Product
The reporting in NextGen Enterprise EHR needs improvement. We have to use an SQL person to pull some...
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Value
I feel like NextGen Healthcare charges us for everything. We wanted to do some in-line edits in the...
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Relationship, Operations
During the NextGen Enterprise EHR implementation, training for providers was not available. NextGen...
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Product
There have been a lot of issues with the ease of use of NextGen Enterprise EHR. Our providers...
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Loyalty, Value
NextGen Enterprise EHR cost significantly less than some of the other products we looked at when the...
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Relationship
NextGen Healthcare has done better with keeping promises of late. We receive our expected measurable...
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Culture, Loyalty, Value
I would not buy NextGen Enterprise EHR again. It doesn't have the functionality that Epic's system...
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Value
I believe that NextGen Healthcare’s structure where we pay for additions is different than what Epic...
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Loyalty, Value
With NextGen Healthcare, there have been some things that I consider standard functionality that...
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Operations, Value
If we need a new interface or a new template, we can manage to get it done in most cases. For...
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Relationship
One thing that NextGen Healthcare does well is our client services representative and account...
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Relationship
NextGen Healthcare’s support is not flawless. I had a situation where I had scheduled an appointment...
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Loyalty, Product
My reason for not wanting to buy NextGen Enterprise EHR is that it is built off of a 32-bit...
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Relationship, Operations
NextGen Healthcare’s development has seemingly degraded a bit with things like the quality of the...
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Product, Value
With NextGen Enterprise EHR, everything is an interface, and that is fine. That seems to be the way...
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Operations
NextGen Healthcare doesn’t really offer training. They have their e-learning platform, and a lot of...
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Loyalty, Relationship
The experience with NextGen Healthcare has degraded dramatically over the last few years or so. We...
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Relationship
We have had a lot of problems with NextGen Healthcare lately. Their support has gone way downhill,...
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Loyalty, Relationship, Product
NextGen Healthcare used to be very good, but they have gone downhill. There is not a lot of content...
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Product
We have issues with NextGen Enterprise EHR. It is too clunky and not intuitive like Apple products...
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Relationship
NextGen Healthcare went with their own patient intake management product, and they tried to restrict...
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Loyalty, Relationship
NextGen Healthcare has taken a big fall, and I don't know what they are going to do about it, but it...
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Loyalty
The product is in our long-term plans so far, though there are considerations to perform an RFP to...
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Product
The product's biggest strength is the configuration. Within the EHR template set, we are able to...
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Operations
It is challenging to find some of the vendor's training resources. When we have a one-on-one or we...
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Value
We have been with the vendor for a very long time, so I understand that there have been structural...
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Loyalty
I'm hoping that the upcoming upgrade will increase our satisfaction. I'm hoping it will improve the...
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Product
Our issues with integration go back to people needing more resources and an understanding of...
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Product
The product's ease of use could be better, and part of it is that there are so many ways to do the...
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Culture, Operations, Product
A lot of things don't function the way they are supposed to because our facility is unique. There is...
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Loyalty
I certainly don't expect NextGen Healthcare to invest heavily in our field of practice, but if they...
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Loyalty, Product
For what it's designed for NextGen Enterprise EHR probably works really well. They very heavily...
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Product
The technology meets our basic needs. There could be much better functionality around population...
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Culture, Value
The things that NextGen Healthcare touts will make the product better are always an additional fee....
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Relationship, Operations
We had one terrible project manager, but a more recent project manager was wonderful.
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Loyalty
There has been a push for us to get on Epic's system, so I don't think NextGen Healthcare is in our...
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Relationship, Product
NextGen Healthcare made some significant changes in the workflow and the overlay of the EHR. I think...
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Operations
During an upgrade implementation, we were supposed to essentially have a different skin on the...
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Product, Value
In theory, NextGen Healthcare delivers new technology. For example, they have an ambient speech...
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Relationship, Product
One of the challenges that we run into is that anytime we customize anything with NextGen...
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Relationship
Our relationship with NextGen Healthcare could be better. Part of the problem is overpromising and...
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Product
From the point of care all the way down to reports, NextGen Enterprise EHR is definitely meeting our...
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Relationship
We have a strong relationship with NextGen Healthcare. I know both the project management people and...
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Relationship, Product
NextGen Healthcare has done a fantastic job on certain things. They were number one in the country...
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Loyalty
I have been on the system for many years. If my organization were brand new and were starting from...
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Product
I would love to see the system's radiology interfaces work better. I would also love to see how we...
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Relationship
With NextGen Healthcare, once I get to the person that I need, they are helpful, but I sometimes...
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Loyalty, Value
I don't know that we would buy NextGen Enterprise EHR again. I just don't know that any of the...
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Value
Recently, NextGen Healthcare has been increasing their prices. Their maintenance fees are going up....
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Product
We are making things work with NextGen Enterprise EHR. It works okay. The flexibility of being able...
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Culture, Relationship
I have enjoyed working with the account managers and salespeople that have been assigned to us over...
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Culture, Product
NextGen Enterprise EHR works as it is promoted. It just takes a lot of clicks to do things. The ease...
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Operations
We have to hire a consultant from an outside source to come in every time we do an upgrade to help...
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Relationship
NextGen Healthcare's web support is really good. I will get a response back immediately that a...
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Loyalty, Product, Value
NextGen Healthcare's reporting system for quality metrics is not that great. It is not of value to...
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Loyalty
We are looking at another vendor's product. It is not that NextGen Enterprise EHR is not utilized....
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Value
NextGen Healthcare charges for every little thing. For example, NextGen Enterprise EHR supports our...
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Loyalty, Product, Value
I would buy NextGen Enterprise EHR again if there weren't a better solution. Looking at how NextGen...
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Operations
NextGen Healthcare was pretty good about their part of the implementation. However, they may have...
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Loyalty, Operations, Product
NextGen Healthcare has had some difficulties with upgrades. They are introducing more bugs than they...
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Value
NextGen Enterprise EHR is good; it is just expensive. I like NextGen Healthcare's training, but they...
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Relationship, Product, Value
NextGen Healthcare allows us to push things up the chain. We have gotten up really high before. They...
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Product
Whether or not I would recommend this solution depends on what is wanted. If someone wants to...
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Product
NextGen Enterprise EHR is a really good product for what we bought it for; it is very customizable....
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Relationship
When it comes to support, NextGen Healthcare's employees tend to be pass-the-buck people. We have...
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Product, Value
NextGen Healthcare is a leader in add-on charges. Their system is very fully featured but suffers...
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Culture, Value
NextGen Healthcare has a lot of different stuff that comes out that they try to implement and go...
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Loyalty, Product
NextGen Healthcare’s technology is growing, and they are always coming out with new and advanced...
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Loyalty, Product
NextGen Healthcare has talked about bringing dual authentication out, and that will give us more...
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Product
NextGen Healthcare is a big company, and they have a lot of different avenues and different stuff....
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Operations, Product, Value
The operational workflow is difficult to set up so that it is easy for staff and individuals to use....
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Relationship
We have to log on and report a case to the NextGen Healthcare customer-support team, and we have to...
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Relationship, Product
We would like NextGen Healthcare to let us know when systems are down before we actually start...
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Loyalty
NextGen Healthcare is working on AI integration with NextGen Enterprise EHR, and some of our...
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Product
NextGen Enterprise EHR can capture a lot of data, but it is difficult to find the data. We need an...
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Product
NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...
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Value
We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...
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Operations
I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...
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Loyalty, Product
The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...
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Relationship
NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...
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Relationship
We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...
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Product
I like the autonomy NextGen Enterprise EHR gives me. I can make changes. However, the EHR could do...
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Loyalty, Product
NextGen Healthcare is not supporting self-scheduling functionality and forms anymore, so I am not...
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Culture
There are things that NextGen Healthcare has not hit the mark on. They said that they would have...
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Product
My doctors say that navigating in NextGen Enterprise EHR takes too many clicks. However, the doctors...
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Product
I like that I can easily see the master document in NextGen Enterprise EHR. In my job, I need to be...
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Operations, Value
One issue I have with NextGen Healthcare is their training. They offer online training courses, and...
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Operations
I would tell a peer or friend considering purchasing the product that it has the flexibility for us...
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Culture, Relationship
NextGen Healthcare merged with another group and gutted their staff. It has been a challenge. My...
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Product
There needs to be a look at how some systems relate to each other, and mostly that is around...
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Product
One of the biggest things is that time has worked against NextGen Healthcare. There was a time when...
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Product
Customizability is NextGen Healthcare’s strength. As much as we try to stay away from customizing...
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Relationship
NextGen Healthcare is not as quick to get to our tickets as they used to be. They recently laid off...
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Loyalty, Product
There are two things that are hard to use in NextGen Enterprise EHR as a provider. The first thing...
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Relationship, Value
Since the vendor was acquired by Thoma Bravo, the support from NextGen Healthcare has been less than...
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Relationship, Product
We are very hesitant about getting what should be an upgrade with NextGen Healthcare, and the fact...
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Relationship
We have been with NextGen Healthcare for a long time. In the last few years, we have had some real...
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Product
The templates in NextGen Enterprise EHR are not that bad. We get help from internal staff when we...
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Product, Value
For a company or a health center our size, I would recommend NextGen Healthcare over Epic just...
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Operations, Product
One of the biggest complaints we get from our providers and prescribers is the NextGen University...
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Relationship, Product
If I had to choose a piece of the NextGen Enterprise EHR technology that needed to be more fluid on...
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Relationship
We had a NextGen Healthcare representative with us for a while who was very good. They cared and...
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Relationship, Operations
Before buying NextGen Enterprise EHR again, I would carefully look at other options. There is a lack...
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Product
NextGen Healthcare never delivers technology that meets our needs. They will change stuff in the...
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Relationship
The support at NextGen Healthcare is all over the place, and the timing is terrible. We are not...
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Value
We are nickel-and-dimed for every little feature of NextGen Enterprise EHR. And the vendor will tell...
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Operations, Product
Learning NextGen Enterprise EHR through blood, sweat, and tears was very difficult for me. If...
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Relationship
We can talk to a human at NextGen Healthcare, but they do a lot of contract labor all outside of the...
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Operations, Product
NextGen Enterprise EHR has an old-school type of technology for the user interface. We can't change...
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Loyalty, Product
NextGen Healthcare is dragging behind in new technologies, and they don't have a way to use any new...
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Product
NextGen Healthcare has this big product that works well and is very stable, but the biggest part of...
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Relationship
NextGen Healthcare has really good executive involvement, but their support people’s hands are tied...
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Product, Value
The system has allowed us to create very specific templates for our service-line needs. We have the...
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Loyalty, Relationship
I don't see us making a change away from NextGen Healthcare, but it is important for us to do our...
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Culture, Relationship
The salesperson we work with at NextGen Healthcare is very helpful and follows through. They help us...
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Loyalty, Product
We have had some challenges with NextGen Enterprise EHR. We want the vendor to reduce the number of...
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Culture, Relationship
When we went on NextGen Enterprise EHR years ago, we realized that the support from NextGen...
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Loyalty, Relationship
We are concerned right now because if clients continue to end their relationships with NextGen...
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Product
Other than the issue we had a while ago with an upgrade, we haven’t had any other issues, surprise...
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Product
The biggest strength of NextGen Enterprise EHR is the template editor. It gives us control over all...
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Relationship
When NextGen Healthcare upgrades or changes things, they tend to break other things that are working...
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Loyalty
We are going to be rolling out NextGen Ambient Assist. I am sure that will bump the rating for...
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Loyalty, Product
We extensively customized NextGen Enterprise EHR because of our business model. It is very unique,...
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Relationship, Product
NextGen Healthcare seems to come out with regular enhancements that make sense. We have a lab system...
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Product
The major issue with NextGen Healthcare is the support. With the patient portal, everybody is trying...
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Relationship, Value
NextGen Healthcare partners well with us. We have limited annual revenue, and our budget prevents us...
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Value
NextGen Healthcare is introducing several new features, including AI-assisted ambient listening, to...
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Product
The most recent upgrade of NextGen Enterprise EHR introduced a technology that caused a lot of...
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Relationship
NextGen Healthcare has done a very good job regarding executive involvement. After an issue, we had...
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