NextGen Enterprise EHR/EPM - Small Practices Commentary
Filtered view: (Independent)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Value
NextGen Healthcare got acquired by some group a few years ago, and things have shifted. We have seen...
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Relationship
When we started with the system, NextGen Healthcare's support was very poor. Things have been...
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Loyalty
To use the system, users have to do a lot of clicking and go to multiple different folders and tabs....
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Operations
When we initially transitioned to the system, our transition was very difficult. We had some NextGen...
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Product
NextGen Healthcare's system is good, but it could be improved. However, it is better than other EHRs...
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Product
NextGen Healthcare is really lagging when it comes to development and integration. That doesn't seem...
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Product
I don't think I could put a referral into NextGen Healthcare's system correctly because it is so...
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Relationship
When I have issues, I put a ticket in. The ticket goes to our liaison. The liaison then reaches out...
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Relationship
NextGen Healthcare sends out a lot of emails about critical issues that are being addressed, but...
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Loyalty, Product
I'm told that NextGen Healthcare's solution is excellent from a billing perspective, and that is why...
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Product
NextGen Healthcare's ambient dictation application doesn't show a history, physical, or anything...
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Relationship, Operations
NextGen Healthcare has a community portal where organizations can pose different questions, but for...
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Product
I would definitely not recommend NextGen Healthcare's solution. Some of our new employees have...
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Product
The behavioral health nurse practitioner template 1000% needs to be overhauled to actually reflect...
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Product
I can't trust that my prescriptions make it to the pharmacy. I can't trust that when I order labs,...
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Loyalty
We aren't on the current version of NextGen Healthcare's solution, so we are going to have a patch...
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Operations
I didn't get any training for NextGen Healthcare's solution. Another user gave me a like two-hour...
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Value
Every little thing that we want to update or change in NextGen Enterprise EHR/EPM either has a...
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Operations
NextGen Healthcare’s implementation people are great. NextGen Enterprise EHR/PM is super easy to...
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Relationship
When we have cases, NextGen Healthcare gets back to us right away, but for months now, I have been...
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Culture, Value
NextGen Healthcare avoids charging for every little thing, but there is still always something they...
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Culture, Relationship, Product
Overall, the product pretty much works as promoted, but there tend to be a lot of longstanding bugs...
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Loyalty, Product
NextGen Healthcare supports our integration goals. There are a lot of platforms that work with...
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Loyalty, Relationship
NextGen Healthcare has their big user group meeting at the end of the year, and that is usually when...
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Relationship
NextGen Healthcare's support is pretty helpful as long as I can explain myself well enough when I...
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Loyalty
NextGen Healthcare does their big things at the end of the year, and they are doing a big facelift...
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Loyalty, Operations, Product
I hope we will be able to piggyback off of all the changes NextGen Healthcare is making and change...
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Relationship
We didn't have an account manager for the longest time. I had no clue who we were supposed to...
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Operations
Things got really messy with the last few upgrades. I know NextGen Healthcare reworked their whole...
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Culture, Value
The vendor charges us for a portal that doesn't work, and I think that is because the vendor charges...
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Relationship, Operations
When we put in support calls, the vendor's people will call us back, set up a Webex meeting, and...
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Product
The only thing NextGen Healthcare really excels at is behavioral health. That may be because they...
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Loyalty, Relationship, Operations
I don't see a whole lot of changes coming to our overall satisfaction with the product in the...
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Product
The system works wonderfully, and its workflows are great. We use scribes, and they do pretty well...
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Loyalty
We have looked at a couple of other systems. The system we like the most is simple and has a good...
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Culture, Value
The vendor had a promotion going on that would allow organizations to sign up for NextGen Mobile at...
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Product
The vendor has a vision for new technology, but I would argue about their delivery. When a provider...
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Commentary Summary
Comment Type Breakout