NextGen Enterprise EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...
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Operations, Product
NextGen Healthcare could have better information on upgrades and could actually make sure things...
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Relationship, Product
The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...
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Relationship
I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...
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Culture, Value
NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...
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Operations
When NextGen Healthcare has user group meetings, they have courses with people who show us best...
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Loyalty, Relationship
We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...
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Product
Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...
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Relationship
With NextGen Healthcare, I have a great relationship with our account executive and account service...
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Relationship, Product
NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...
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Operations
It seems like the initial training was pretty robust.
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Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
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Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
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Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
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Loyalty, Relationship
Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...
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Operations, Product
I am not super familiar with the new-user onboarding and how new users are able to adapt to the...
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Loyalty, Product
The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....
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Relationship
In terms of support, in the past, the responses were quicker and more detailed. Within the past few...
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Product
I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...
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Relationship
Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...
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Loyalty
We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...
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Product
Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...
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Product
We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...
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Product
With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...
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Relationship
The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...
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Relationship
With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...
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Relationship
I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...
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Culture, Value
We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...
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Operations, Value
The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...
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Loyalty, Product
NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...
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Relationship
NextGen Healthcare sends notifications about any issues that they identify.
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Relationship, Operations
NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...
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Operations
Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...
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Relationship
NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...
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Product
NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...
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Culture, Loyalty, Relationship
NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...
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Product
End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...
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Value
NextGen Healthcare avoids charging for everything. I have been happy with our relationship.
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