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NextGen Enterprise EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Product, Value

I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...

Apr 2024
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Analyst/Coordinator

Value

I would say the vendor does not avoid charging for every little thing. That is not to their...

Apr 2024
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(0)
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Manager

Product, Value

NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...

Feb 2024
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Manager

Loyalty, Product

I would like to see customizations be more available in the system. That is a direction that NextGen...

Feb 2024
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Manager

Operations, Value

To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...

Feb 2024
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CMIO

Product

NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...

Jan 2024
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(0)
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CMIO

Product, Value

NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...

Jan 2024
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(0)
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CMIO

Product

I would like the vendor to change the system's search function. When we go to schedule an operation,...

Jan 2024
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(0)
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Physician

Product

NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...

Jan 2024
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(0)
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Physician

Loyalty, Product

There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...

Jan 2024
||
(0)
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Physician

Operations

Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...

Jan 2024
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(0)
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Physician

Product

Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...

Jan 2024
||
(0)
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Physician

Relationship

When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.

Jan 2024
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(0)
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Physician

Relationship

NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...

Jan 2024
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(0)
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Manager

Product

NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...

Dec 2023
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Manager

Relationship

I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...

Dec 2023
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Manager

Loyalty, Operations, Product

I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...

Dec 2023
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(0)
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Manager

Product

The product used to be a lot better when we first started. It has changed probably within the last...

Dec 2023
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(0)
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Manager

Relationship

When we open a ticket, we may not hear back from the vendor for two or three days depending on how...

Dec 2023
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(0)
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Manager

Loyalty, Product, Value

The vendor should be more advanced in their technology and have an all-in-one system. We had to...

Dec 2023
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(0)
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Manager

Operations

Our implementation wasn't the best, and it could have been. But when we went live with the system,...

Dec 2023
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(0)
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Manager

Product

Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...

Dec 2023
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(0)
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Manager

Operations

All of the training that I have gotten for NextGen Enterprise EHR has been from the success...

Sep 2023
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(0)
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Manager

Product

I like the product’s ease of use. I like the fact that everything is right where we need it to be....

Sep 2023
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(0)
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Manager

Product

I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...

Sep 2023
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(0)
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Director

Product

NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...

Aug 2023
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(0)
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Director

Operations, Product

Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...

Aug 2023
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(0)
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Director

Operations

The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...

Aug 2023
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(0)
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Director

Relationship

The vendor’s support services continually require enhancements and refinements. There should be...

Aug 2023
||
(0)
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Director

Relationship

The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...

Aug 2023
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(0)
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VP/Other Executive

Relationship

I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...

Aug 2023
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(0)
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VP/Other Executive

Loyalty, Product

There are so many glitches in the system, and physicians are saying they have gotten kicked out of...

Aug 2023
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(0)
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VP/Other Executive

Relationship

We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...

Aug 2023
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(0)
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Manager

Relationship

If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...

Aug 2023
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(0)
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Manager

Loyalty

We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...

Jun 2023
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(0)
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Manager

Operations

Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...

Jun 2023
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(0)
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Manager

Relationship

From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...

Jun 2023
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(0)
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Manager

Product

NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...

Jun 2023
||
(0)
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