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NextGen Enterprise EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Featured  Report

EHR Interoperability Overview 2025: A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
EHR Interoperability Overview 2025:
A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
December 2025
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Commentary Summary

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User Commentary

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VP/Other Executive

Product, Value

I have been very disappointed with NextGen Healthcare’s approach to upgrades. They are proposing to...

Jan 2026
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VP/Other Executive

Product

There are many complaints about the patient portal in NextGen Enterprise EHR. It is not agile,...

Jan 2026
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VP/Other Executive

Loyalty, Product

NextGen Enterprise EHR doesn’t make sense in our current environment because we want a single EHR...

Jan 2026
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VP/Other Executive

Product

The biggest strength of NextGen Enterprise EHR is its customizability. The ability to report on and...

Jan 2026
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VP/Other Executive

Relationship

NextGen Healthcare’s customer support needs improvement and remains far from good. Response times...

Jan 2026
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(0)
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Manager

Product, Value

Using various tools from NextGen Healthcare helps in some areas and some departments. However,...

Dec 2025
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Manager

Culture

Sometimes, NextGen Healthcare has a bit of a difficult time with promises. Recently, we purchased an...

Dec 2025
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Manager

Loyalty

We are switching away from NextGen Healthcare's system soon. That was not a decision that we made....

Dec 2025
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Manager

Product

NextGen Healthcare doesn't consolidate documents, so if a patient requests their chart, we can't...

Dec 2025
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Physician

Value

The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...

Nov 2025
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Physician

Operations, Product

NextGen Healthcare could have better information on upgrades and could actually make sure things...

Nov 2025
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(0)
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Physician

Relationship, Product

The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...

Nov 2025
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Physician

Relationship

I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...

Nov 2025
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Manager

Culture, Value

NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...

Oct 2025
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Manager

Operations

When NextGen Healthcare has user group meetings, they have courses with people who show us best...

Oct 2025
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Manager

Loyalty, Relationship

We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...

Oct 2025
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Manager

Product

Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...

Oct 2025
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Manager

Relationship

With NextGen Healthcare, I have a great relationship with our account executive and account service...

Sep 2025
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(0)
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Manager

Relationship, Product

NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...

Sep 2025
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Manager

Operations

It seems like the initial training was pretty robust.

Sep 2025
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(0)
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Director

Operations, Product

NextGen Healthcare's upgrades have been pretty good. The system is fairly simple and easy for a new...

Sep 2025
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(0)
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Director

Relationship

Our account manager from NextGen Healthcare has been eager to help us with problems and proactively...

Sep 2025
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(0)
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Director

Relationship

NextGen Healthcare has had some challenges with their support. In the past, they would always allow...

Sep 2025
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Director

Loyalty, Relationship

I don't always have to like NextGen Healthcare's road map, but NextGen Healthcare will communicate...

Sep 2025
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(0)
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Director

Relationship, Operations

NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...

May 2025
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(0)
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Director

Product

We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...

May 2025
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(0)
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Director

Product

NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...

May 2025
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Analyst/Coordinator

Loyalty, Relationship

Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...

Mar 2025
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Analyst/Coordinator

Operations, Product

I am not super familiar with the new-user onboarding and how new users are able to adapt to the...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

In terms of support, in the past, the responses were quicker and more detailed. Within the past few...

Mar 2025
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(0)
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Nurse

Product

I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...

Mar 2025
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(0)
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Nurse

Relationship

Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...

Mar 2025
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(0)
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Nurse

Loyalty

We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...

Mar 2025
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(0)
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Nurse

Product

Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...

Mar 2025
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Physician

Product

We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...

Feb 2025
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Physician

Product

With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...

Feb 2025
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(0)
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Manager

Relationship

The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...

Feb 2025
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(0)
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Manager

Relationship

With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...

Feb 2025
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(0)
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Manager

Relationship

I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...

Feb 2025
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(0)
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Manager

Culture, Value

We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...

Feb 2025
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(0)
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Manager

Operations, Value

The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...

Feb 2025
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Manager

Loyalty, Product

NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...

Feb 2025
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(0)
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Manager

Relationship

NextGen Healthcare sends notifications about any issues that they identify.

Feb 2025
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Manager

Relationship, Operations

NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...

Feb 2025
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