NextGen Enterprise EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
We have had very clear partnerships in terms of what our needs are. NextGen Healthcare is willing to...
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Product
NextGen Healthcare is a little behind in innovation for NextGen Enterprise EHR. Unfortunately, they...
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Product
NextGen Enterprise EHR is highly customized to meet our needs, and it is pretty straightforward. It...
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Loyalty, Value
Interoperability is probably the largest and most pressing issue that we have with NextGen...
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Relationship, Product
NextGen Healthcare's support tickets go through our internal IT team, but our people have been...
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Product
NextGen Healthcare's system isn't connected to a population database the way other systems are, so a...
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Product
NextGen Healthcare moved some things around in the version of the system we are on, but this...
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Value
NextGen Healthcare tends to nickel-and-dime us. They seem to look for opportunities to charge us...
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Product, Value
I have been very disappointed with NextGen Healthcare’s approach to upgrades. They are proposing to...
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Product
There are many complaints about the patient portal in NextGen Enterprise EHR. It is not agile,...
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Loyalty, Product
NextGen Enterprise EHR doesn’t make sense in our current environment because we want a single EHR...
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Product
The biggest strength of NextGen Enterprise EHR is its customizability. The ability to report on and...
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Relationship
NextGen Healthcare’s customer support needs improvement and remains far from good. Response times...
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Product, Value
Using various tools from NextGen Healthcare helps in some areas and some departments. However,...
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Culture
Sometimes, NextGen Healthcare has a bit of a difficult time with promises. Recently, we purchased an...
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Loyalty
We are switching away from NextGen Healthcare's system soon. That was not a decision that we made....
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Product
NextGen Healthcare doesn't consolidate documents, so if a patient requests their chart, we can't...
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Value
The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...
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Operations, Product
NextGen Healthcare could have better information on upgrades and could actually make sure things...
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Relationship, Product
The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...
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Relationship
I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...
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Culture, Value
NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...
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Operations
When NextGen Healthcare has user group meetings, they have courses with people who show us best...
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Loyalty, Relationship
We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...
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Product
Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...
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Relationship
With NextGen Healthcare, I have a great relationship with our account executive and account service...
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Relationship, Product
NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...
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Operations
It seems like the initial training was pretty robust.
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Operations, Product
NextGen Healthcare's upgrades have been pretty good. The system is fairly simple and easy for a new...
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Relationship
Our account manager from NextGen Healthcare has been eager to help us with problems and proactively...
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Relationship
NextGen Healthcare has had some challenges with their support. In the past, they would always allow...
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Loyalty, Relationship
I don't always have to like NextGen Healthcare's road map, but NextGen Healthcare will communicate...
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Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
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Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
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Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
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Commentary Summary
Comment Type Breakout