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NextGen Enterprise EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...

Aug 2024
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Director

Loyalty

We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...

Aug 2024
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Director

Operations, Product

NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...

Jul 2024
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Director

Product

When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...

Jul 2024
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Director

Product

For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...

Jul 2024
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Director

Relationship

For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...

Jul 2024
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Director

Product

For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...

Jul 2024
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Director

Loyalty, Product

If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...

Jul 2024
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CIO

Product

NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...

Jun 2024
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CIO

Value

We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...

Jun 2024
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CIO

Operations

I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...

Jun 2024
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CIO

Loyalty, Product

The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...

Jun 2024
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CIO

Relationship

NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...

Jun 2024
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CIO

Relationship

We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...

Jun 2024
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Director

Product

I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...

Jun 2024
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Director

Product

NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...

Jun 2024
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Director

Operations, Product

We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...

Jun 2024
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Director

Relationship

NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...

Jun 2024
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Analyst/Coordinator

Product, Value

I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...

Apr 2024
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(0)
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Analyst/Coordinator

Value

I would say the vendor does not avoid charging for every little thing. That is not to their...

Apr 2024
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(0)
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Manager

Product, Value

NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...

Feb 2024
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Manager

Loyalty, Product

I would like to see customizations be more available in the system. That is a direction that NextGen...

Feb 2024
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(0)
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Manager

Operations, Value

To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...

Feb 2024
||
(0)
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CMIO

Product

NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...

Jan 2024
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(0)
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CMIO

Product, Value

NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...

Jan 2024
||
(0)
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CMIO

Product

I would like the vendor to change the system's search function. When we go to schedule an operation,...

Jan 2024
||
(0)
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Physician

Product

NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...

Jan 2024
||
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Physician

Loyalty, Product

There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...

Jan 2024
||
(0)
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Physician

Operations

Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...

Jan 2024
||
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Physician

Product

Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...

Jan 2024
||
(0)
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Physician

Relationship

When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.

Jan 2024
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(0)
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Physician

Relationship

NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...

Jan 2024
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(0)
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Manager

Product

NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...

Dec 2023
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Manager

Relationship

I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...

Dec 2023
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Manager

Loyalty, Operations, Product

I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...

Dec 2023
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Manager

Product

The product used to be a lot better when we first started. It has changed probably within the last...

Dec 2023
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Manager

Relationship

When we open a ticket, we may not hear back from the vendor for two or three days depending on how...

Dec 2023
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(0)
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Manager

Loyalty, Product, Value

The vendor should be more advanced in their technology and have an all-in-one system. We had to...

Dec 2023
||
(0)
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Manager

Operations

Our implementation wasn't the best, and it could have been. But when we went live with the system,...

Dec 2023
||
(0)
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Manager

Product

Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...

Dec 2023
||
(0)
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