NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...
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Product
Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...
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Product
The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.
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Operations, Product
NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...
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Product
When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...
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Product
For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...
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Relationship
For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...
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Product
For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...
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Loyalty, Product
If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...
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Product, Value
If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...
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Product
NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...
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Relationship
NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...
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Product
There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...
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Product
We use another NextGen Healthcare product, which helps us with integration.
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Culture, Value
NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...
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Relationship
We have always had great support from NextGen Healthcare. Actually, we have had better support than...
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Relationship
We would like to have quicker responses from NextGen Healthcare for support and training needs. It...
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Relationship, Product
Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...
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Value
Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...
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Value
We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...
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Operations
We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...
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Relationship
I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...
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Loyalty, Product
Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...
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Product
I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...
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Loyalty, Product
We have been having major performance issues with NextGen Enterprise EHR since we took the last...
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Product
NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...
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Loyalty, Value
NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...
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Relationship
We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...
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Value
My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...
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Operations
NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...
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Culture, Relationship
NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...
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Value
NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...
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Loyalty, Relationship, Product
NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...
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Loyalty, Relationship
NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...
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Loyalty, Operations, Product
Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...
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Loyalty, Product, Value
I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...
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Product
I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...
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Product
NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...
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Operations, Product
We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...
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Relationship
NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...
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Relationship
One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...
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Loyalty
One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...
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Product
Doing upgrades can be hard because we have the practice management side, but then we also have the...
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Product
New staff that come here from external places are a little behind because of all the clicking....
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Product
NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...
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Loyalty, Operations
We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...
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Culture, Value
With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...
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Operations
With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...
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Product
There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...
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Product
There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...
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Loyalty
NextGen Healthcare has worsened. There are many known issues that take a very long time to get...
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Loyalty, Relationship
Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...
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Loyalty, Relationship
What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...
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Loyalty
We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...
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Relationship, Value
NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...
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Loyalty, Relationship
Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...
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Operations
The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...
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Relationship
NextGen Healthcare’s documentation, support, and project plans have definitely improved.
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Product
The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...
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Relationship, Product
I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...
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Product, Value
The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...
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Product
The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...
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Product
There are ways NextGen Enterprise EHR could easily be changed to be better for the end user. It is...
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Product
NextGen Enterprise EHR is a product that does a lot of things and does have a lot of functions. If...
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Operations
We had some training when we first went live years ago with NextGen Enterprise EHR, but we haven't...
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Loyalty
When we first got NextGen Enterprise EHR, it seemed to have the best combination of both the billing...
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Loyalty, Relationship
We have been part of one of NextGen Healthcare's client user groups, and we have been involved with...
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Product
Although the ability to modify and customize the product is a double-edged sword because doctors can...
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Loyalty, Product
Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...
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Product, Value
I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...
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Relationship, Operations
Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...
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Value
I would say the vendor does not avoid charging for every little thing. That is not to their...
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Relationship
NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...
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Operations, Product
With the overall design, there are still challenges even with upgrades. We went through major...
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Culture, Product
NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...
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Culture
The vendor doesn't release things when they say they will, and when the releases happen, they don't...
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Product
The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...
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Product
The vendor could improve by incorporating more user feedback instead of always working on regulatory...
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Relationship, Product
The product's external integration is one of the great things about it. We have significantly...
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Relationship, Value
One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...
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Product
NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....
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Value
NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...
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Loyalty
Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...
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Product
There is no easy way to do Medicare annual wellness visits and transition care management visits in...
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Loyalty
Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...
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Relationship
NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...
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Relationship, Product
NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...
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Product, Value
NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...
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Loyalty, Product
There are so many elements to a complex system like an EHR. Things like technical skills and support...
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Loyalty, Product
NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...
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Operations
The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...
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Operations
If people have the time and wherewithal, instead of buying training, they can delve into the product...
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Loyalty, Product
I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...
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Product
NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...
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Operations
NextGen Healthcare can't train or support us with some of our customizations. What users do with the...
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Loyalty, Product
No product will have everything that an organization needs right out of the box. A lot of an...
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Relationship
NextGen Healthcare is generally pretty good if their system has an outage or something like that....
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Loyalty, Relationship
We are going to go with NextGen Healthcare for a particular service and will see how that works out....
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Product
There are some interoperability standards around continuity of care documents in NextGen Enterprise...
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Culture, Product
NextGen Enterprise EHR just doesn't work as advertised, and the releases tend to break as many...
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Culture, Relationship, Value
I have been very pleased with everything NextGen Healthcare has done on my side, and they are always...
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Product
The NextGen Enterprise EHR workflows are designed to be seamless. We can't advance without taking...
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Relationship
Up until recently, the vendor’s support was tricky. Sometimes, there was a long turnaround time...
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Relationship
The people from NexGen Healthcare who work on the EHR get better every day. We improve the more we...
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Operations
All of the training that I have gotten for NextGen Enterprise EHR has been from the success...
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Product
I like the product’s ease of use. I like the fact that everything is right where we need it to be....
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Product
I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...
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Product
The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...
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Relationship, Product
One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...
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Culture, Loyalty, Product
With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...
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Loyalty, Product
We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...
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Relationship
We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...
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Product
NextGen Healthcare is fantastic regarding the flexibility and customizability of their EHR. Those...
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Product
NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...
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Operations, Product
Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...
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Operations
The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...
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Relationship
The vendor’s support services continually require enhancements and refinements. There should be...
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Relationship
The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...
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Product
The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...
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Loyalty, Value
When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...
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Loyalty, Product
We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...
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Relationship
I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...
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Loyalty, Product
There are so many glitches in the system, and physicians are saying they have gotten kicked out of...
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Relationship
We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...
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Relationship
If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...
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Culture, Product
The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...
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Product
There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...
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Loyalty, Product
When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...
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Product
We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...
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Culture, Relationship, Operations
I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...
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