NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...
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Operations
We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...
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Relationship
The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...
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Product
When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...
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Culture, Value
NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...
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Operations
When NextGen Healthcare has user group meetings, they have courses with people who show us best...
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Loyalty, Relationship
We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...
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Product
Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...
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Product
NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...
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Loyalty, Product
I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...
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Operations, Product
NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...
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Relationship
NextGen Healthcare’s support is not good. They tell us they are down when we already know that, so...
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Product
Historically, NextGen Enterprise EHR’s integration was really good, but that was because we had...
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Loyalty, Value
NextGen Enterprise EHR is the best bang for the buck from my perspective, but I'm not a user. For...
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Loyalty, Product
NextGen Healthcare is always shooting themself in the foot. The portal is the most painful thing. I...
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Product
We have a ton of subspecialties at our organization, so there isn't really any out-of-the-box...
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Relationship
When NextGen Healthcare was bought out by a private equity firm, they got rid of the people who...
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Relationship
We do have very good executive involvement from NextGen Healthcare. Whether they are able to solve...
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Loyalty
NextGen Healthcare is making changes in how they are supporting clients, and they are forcing...
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Loyalty, Product
We would like to see fewer clicks in NextGen Enterprise EHR. That is the number-one request from our...
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Product
It is wonderful to have all of these functions with NextGen Healthcare under one umbrella. It is...
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Culture, Value
We pay separately for every piece of functionality that we get from NextGen Healthcare. There are a...
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Loyalty, Product, Value
Using NextGen Healthcare's system, we have been able to move many programs from paper-based manual...
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Product
There is too much variation in all of the different data fields in the system, and we don't have the...
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Loyalty, Product
I like the ability to customize in NextGen Enterprise EHR. We have been on it for a long time, and...
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Relationship, Product
NextGen Healthcare tends to overpromote. They tell us that the next version will do 10 things, then...
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Product, Value
NextGen Enterprise EHR has always been slow. We have always had performance issues. Our database was...
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Operations, Product
We have trouble every time we go through an upgrade for NextGen Enterprise EHR. It does have its own...
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Culture, Relationship
NextGen Healthcare was sold to a capital group. Most of the support from NextGen Healthcare was...
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Product
The biggest thing that the providers would like to see improved in NextGen Enterprise EHR is the...
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Product, Value
The system has made our lives easier. It is straightforward, and it reduces confusion. Having a...
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Relationship, Product
I would recommend NextGen Healthcare to others because the support that we get from NextGen...
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Loyalty
NextGen Healthcare is moving clients to the new version of NextGen Enterprise EHR. We see...
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Product, Value
With NextGen Healthcare, the PM and the EHR work very closely together. That saves us a lot of time...
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Product
NextGen Healthcare has been developing specialty content for quite a while, but we haven't seen the...
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Product
The portal with NextGen Enterprise EHR has been a mixed bag. It started off very primitive, and...
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Culture, Product
A lot of the promises NextGen Healthcare has made have not come through for us. We customize things...
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Operations, Product
NextGen Healthcare’s learning center, which has videos and such, is hard to navigate. It is hard to...
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Loyalty
NextGen Healthcare has some promises coming up, like the mobile version for the clinicians to...
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Product, Value
With NextGen Enterprise EHR, we get a lot of reporting, and we are able to manipulate the EHR to...
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Product
I like the integration of the different solutions with NextGen Healthcare. It just works better than...
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Product
We have many problems with upgrades in NextGen Enterprise EHR. We take a patch and test it, and then...
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Product
After every upgrade patch, there is a series of errors that become known issues (KIs) that come to...
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Relationship
It is hard to get in touch with NextGen Healthcare’s support team. I'm just going off what other...
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Culture, Value
NextGen Healthcare is cheaper than Epic, so we still would have to buy their stuff again. However,...
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Relationship, Operations
When we have had big projects with NextGen Healthcare, they have had their staff help us with the...
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Relationship, Value
We do MIPS reporting, and the NextGen Healthcare regulatory team is on top of that. They try to hold...
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Relationship
It has been a challenge to keep continuity with NextGen Healthcare because they have had large...
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Culture, Value
NextGen Healthcare doesn’t avoid charging for every little thing. They charge all the time. They...
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Loyalty, Product
We definitely try to stay within the box of using solutions from NextGen Healthcare if we can and if...
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Relationship, Product
In the ambulatory space, NextGen Healthcare's functions for the back office, RCM area, and...
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Product
NextGen Enterprise EHR isn't fancy, but it serves our needs very well. It stays up-to-date with new...
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Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
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Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
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Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
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Product
The biggest thing for us with NextGen Healthcare is the ability to have flexibility with designs and...
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Relationship
The vendor changed their support a couple of years ago, and their design is horrible. When we put in...
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Product
We have had issues with NextGen Healthcare from the get-go. Their database is humongous and...
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Product
We do our own reports. NextGen Healthcare has some canned reports, but those lack flexibility. Our...
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Loyalty, Product
We have a lot of daily dashboards that get updated overnight for providers about the patients that...
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Relationship
NextGen Healthcare always overpromises. They have a habit of always taking on brand-new products and...
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Culture, Value
NextGen Enterprise EHR has a lot of the functionalities that we need but haven't procured. Since...
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Operations
I like NextGen Healthcare's new certification program for superusers. That is really helpful. The...
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Product
I would recommend modernizing the product’s cosmetic look and feel. I definitely see and hear...
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Relationship, Product
The vendor is good at keeping up with all of the CMS requirements. The vendor continually puts...
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Product
The customization capabilities are definitely a double-edged sword. The product has an advantage...
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Value
Our annual expenditure continues to increase with NextGen Healthcare year after year, and our...
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Relationship, Product
Sharing information with other health systems through NextGen Share can be a challenge. That works,...
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Product
I wouldn't buy NextGen Healthcare's product again because of its overall ease of use and...
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Operations
We recently went through an implementation of a new application, and that was a failed...
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Operations
As we bring on new products, NextGen Healthcare has good training programs. They also have been...
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Value
NextGen Enterprise EHR is a good product and is reasonably priced in the EHR world. NextGen...
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Loyalty, Relationship
Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...
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Operations, Product
I am not super familiar with the new-user onboarding and how new users are able to adapt to the...
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Loyalty, Product
The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....
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Relationship
In terms of support, in the past, the responses were quicker and more detailed. Within the past few...
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Product
NextGen Enterprise EHR is pretty robust, and it meets a lot of our needs. NextGen Healthcare does a...
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Loyalty, Product
NextGen Enterprise EHR integrates with a ton of other third-party products. The vendor has a...
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Relationship
The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...
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Relationship
With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...
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Relationship
I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...
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Culture, Value
We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...
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Operations, Value
The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...
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Loyalty, Product
NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...
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Relationship
NextGen Healthcare sends notifications about any issues that they identify.
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Relationship, Operations
NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...
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Culture, Relationship, Operations, Product
NextGen Healthcare uses a best-of-breed model. They say that their portal is no good, so they buy a...
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Product
NextGen Enterprise EHR really has two big strengths. One is that the cost is great, and the other is...
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Culture, Value
NextGen Enterprise EHR costs very little compared to other EHRs we considered; however, I'm not...
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Product
I refer to NextGen Healthcare as NextGillette because people always have to keep buying razor...
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Product
With NextGen Enterprise EHR, everything can be integrated. Some of the system's APIs need to be...
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Operations, Product
NextGen Enterprise EHR can be customized to any specialty. That is the beauty of it. I came into...
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Loyalty, Relationship
NextGen Healthcare has tremendous account management support. Their people are talented,...
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Operations
Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...
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Relationship
NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...
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Product
NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...
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Culture, Loyalty, Relationship
NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...
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Product
End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...
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Value
NextGen Healthcare avoids charging for everything. I have been happy with our relationship.
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