NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Relationship

NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...

Feb 2024
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VP/Other Executive

Operations, Product

With the overall design, there are still challenges even with upgrades. We went through major...

Feb 2024
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VP/Other Executive

Culture, Product

NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...

Feb 2024
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VP/Other Executive

Culture

The vendor doesn't release things when they say they will, and when the releases happen, they don't...

Jan 2024
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VP/Other Executive

Product

The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...

Jan 2024
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VP/Other Executive

Product

The vendor could improve by incorporating more user feedback instead of always working on regulatory...

Jan 2024
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VP/Other Executive

Relationship, Product

The product's external integration is one of the great things about it. We have significantly...

Jan 2024
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VP/Other Executive

Relationship, Value

One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...

Jan 2024
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CMO

Product

NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....

Jan 2024
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CMO

Value

NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...

Jan 2024
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CMO

Loyalty

Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...

Jan 2024
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CMO

Product

There is no easy way to do Medicare annual wellness visits and transition care management visits in...

Jan 2024
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Director

Loyalty

Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...

Jan 2024
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Director

Relationship

NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...

Jan 2024
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Director

Relationship, Product

NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...

Jan 2024
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Director

Product, Value

NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...

Jan 2024
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Director

Loyalty, Product

There are so many elements to a complex system like an EHR. Things like technical skills and support...

Jan 2024
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Manager

Loyalty, Product

NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...

Dec 2023
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Manager

Operations

The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...

Dec 2023
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Manager

Operations

If people have the time and wherewithal, instead of buying training, they can delve into the product...

Dec 2023
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CIO

Loyalty, Product

I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...

Nov 2023
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Manager

Product

NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...

Nov 2023
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Manager

Operations

NextGen Healthcare can't train or support us with some of our customizations. What users do with the...

Nov 2023
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Manager

Loyalty, Product

No product will have everything that an organization needs right out of the box. A lot of an...

Nov 2023
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Manager

Relationship

NextGen Healthcare is generally pretty good if their system has an outage or something like that....

Nov 2023
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Director

Loyalty, Relationship

We are going to go with NextGen Healthcare for a particular service and will see how that works out....

Oct 2023
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COO

Product

There are some interoperability standards around continuity of care documents in NextGen Enterprise...

Oct 2023
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COO

Culture, Product

NextGen Enterprise EHR just doesn't work as advertised, and the releases tend to break as many...

Oct 2023
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Director

Culture, Relationship, Value

I have been very pleased with everything NextGen Healthcare has done on my side, and they are always...

Oct 2023
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Director

Product

The NextGen Enterprise EHR workflows are designed to be seamless. We can't advance without taking...

Oct 2023
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Director

Relationship

Up until recently, the vendor’s support was tricky. Sometimes, there was a long turnaround time...

Oct 2023
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Director

Relationship

The people from NexGen Healthcare who work on the EHR get better every day. We improve the more we...

Oct 2023
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Manager

Operations

All of the training that I have gotten for NextGen Enterprise EHR has been from the success...

Sep 2023
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Manager

Product

I like the product’s ease of use. I like the fact that everything is right where we need it to be....

Sep 2023
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Manager

Product

I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...

Sep 2023
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Manager

Product

The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...

Sep 2023
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Manager

Relationship, Product

One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...

Sep 2023
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Manager

Culture, Loyalty, Product

With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...

Sep 2023
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Manager

Loyalty, Product

We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...

Sep 2023
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Manager

Relationship

We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...

Sep 2023
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Analyst/Coordinator

Product

NextGen Healthcare is fantastic regarding the flexibility and customizability of their EHR. Those...

Sep 2023
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Director

Product

NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...

Aug 2023
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Director

Operations, Product

Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...

Aug 2023
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Director

Operations

The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...

Aug 2023
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Director

Relationship

The vendor’s support services continually require enhancements and refinements. There should be...

Aug 2023
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Director

Relationship

The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...

Aug 2023
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VP/Other Executive

Product

The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...

Aug 2023
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VP/Other Executive

Loyalty, Value

When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...

Aug 2023
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VP/Other Executive

Loyalty, Product

We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...

Aug 2023
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VP/Other Executive

Relationship

I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...

Aug 2023
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VP/Other Executive

Loyalty, Product

There are so many glitches in the system, and physicians are saying they have gotten kicked out of...

Aug 2023
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VP/Other Executive

Relationship

We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...

Aug 2023
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Manager

Relationship

If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...

Aug 2023
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Analyst/Coordinator

Culture, Product

The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...

Jul 2023
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Analyst/Coordinator

Product

There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...

Jul 2023
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Analyst/Coordinator

Product

We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...

Jul 2023
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Analyst/Coordinator

Culture, Relationship, Operations

I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...

Jul 2023
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VP/Other Executive

Product

What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...

Jul 2023
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VP/Other Executive

Product, Value

We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...

Jul 2023
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Manager

Loyalty

We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...

Jun 2023
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Manager

Operations

Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...

Jun 2023
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Manager

Relationship

From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...

Jun 2023
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Manager

Product

NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...

Jun 2023
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Analyst/Coordinator

Operations, Product, Value

NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...

Jun 2023
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Analyst/Coordinator

Loyalty

We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...

Jun 2023
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Manager

Culture, Relationship

NextGen Healthcare does not keep 100% of their promises, but I don't think that is different from...

Apr 2023
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Manager

Product

NextGen Enterprise EHR’s benefits are also a double-edged sword in terms of versatility and...

Apr 2023
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Manager

Relationship, Product

I would tell NextGen Healthcare to focus on the current product and on resolving current issues...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

NextGen Healthcare hasn't been able to keep all of their promises. We have had some issues with...

Apr 2023
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Director

Product

NextGen Enterprise EHR has been good for our company because it allows for flexibility in provider...

Apr 2023
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Director

Relationship, Operations

What our problems boil down to are our timelines. The times we have had to work with NextGen...

Apr 2023
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(0)
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Director

Culture

NextGen Healthcare does a good job selling their products with the capabilities they have. There are...

Apr 2023
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Director

Relationship, Product

Our systems work well together. In the early days, it was questionable because the vendor basically...

Apr 2023
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(0)
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Director

Product

Our providers complain about the ease of use of NextGen Enterprise EHR all the time. The product is...

Apr 2023
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(0)
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Director

Loyalty, Relationship

NextGen Healthcare's support team takes way too long, and that is part of the reason why we continue...

Apr 2023
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(0)
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Director

Culture, Relationship

I don't think NextGen Healthcare is all that proactive; they wait for us to come to them with...

Apr 2023
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(0)
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Director

Relationship

I feel like NextGen Healthcare has a lot of executives on the calls with us or higher-level senior...

Apr 2023
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Director

Product, Value

NextGen Enterprise EHR is a good tool for us. It allows for a lot of flexibility, but we have pushed...

Apr 2023
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(0)
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Director

Product, Value

The product is fairly time consuming and labor intensive. It has several steps to accomplish a...

Apr 2023
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Director

Product

The product doesn't work very well. There are a lot of things that we thought it would be able to do...

Apr 2023
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(0)
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Director

Operations

When we needed training, we got about 30 minutes on the phone with the vendor, and we had to figure...

Apr 2023
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Director

Culture, Relationship, Product

From a lab standpoint, the product doesn't work well. When we were investigating EMRs several years...

Apr 2023
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(0)
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Director

Product

The product doesn't integrate very well with other things.

Apr 2023
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