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NextGen Enterprise EHR Commentary
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User Commentary

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Manager

Product

The biggest thing for us with NextGen Healthcare is the ability to have flexibility with designs and...

May 2025
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Manager

Relationship

The vendor changed their support a couple of years ago, and their design is horrible. When we put in...

May 2025
||
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Manager

Product

We have had issues with NextGen Healthcare from the get-go. Their database is humongous and...

May 2025
||
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Manager

Product

We do our own reports. NextGen Healthcare has some canned reports, but those lack flexibility. Our...

May 2025
||
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Manager

Loyalty, Product

We have a lot of daily dashboards that get updated overnight for providers about the patients that...

May 2025
||
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Manager

Relationship

NextGen Healthcare always overpromises. They have a habit of always taking on brand-new products and...

May 2025
||
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Manager

Culture, Value

NextGen Enterprise EHR has a lot of the functionalities that we need but haven't procured. Since...

Apr 2025
||
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Manager

Operations

I like NextGen Healthcare's new certification program for superusers. That is really helpful. The...

Apr 2025
||
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Manager

Product

I would recommend modernizing the product’s cosmetic look and feel. I definitely see and hear...

Apr 2025
||
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Manager

Relationship, Product

The vendor is good at keeping up with all of the CMS requirements. The vendor continually puts...

Apr 2025
||
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Manager

Product

The customization capabilities are definitely a double-edged sword. The product has an advantage...

Apr 2025
||
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VP/Other Executive

Value

Our annual expenditure continues to increase with NextGen Healthcare year after year, and our...

Apr 2025
||
(0)
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VP/Other Executive

Relationship, Product

Sharing information with other health systems through NextGen Share can be a challenge. That works,...

Apr 2025
||
(0)
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VP/Other Executive

Product

I wouldn't buy NextGen Healthcare's product again because of its overall ease of use and...

Apr 2025
||
(0)
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VP/Other Executive

Operations

We recently went through an implementation of a new application, and that was a failed...

Apr 2025
||
(0)
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VP/Other Executive

Operations

As we bring on new products, NextGen Healthcare has good training programs. They also have been...

Apr 2025
||
(0)
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VP/Other Executive

Value

NextGen Enterprise EHR is a good product and is reasonably priced in the EHR world. NextGen...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...

Mar 2025
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Analyst/Coordinator

Operations, Product

I am not super familiar with the new-user onboarding and how new users are able to adapt to the...

Mar 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....

Mar 2025
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Analyst/Coordinator

Relationship

In terms of support, in the past, the responses were quicker and more detailed. Within the past few...

Mar 2025
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(0)
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VP/Other Executive

Product

NextGen Enterprise EHR is pretty robust, and it meets a lot of our needs. NextGen Healthcare does a...

Feb 2025
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VP/Other Executive

Loyalty, Product

NextGen Enterprise EHR integrates with a ton of other third-party products. The vendor has a...

Feb 2025
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Manager

Relationship

The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...

Feb 2025
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Manager

Relationship

With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...

Feb 2025
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(0)
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Manager

Relationship

I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...

Feb 2025
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Manager

Culture, Value

We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...

Feb 2025
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Manager

Operations, Value

The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...

Feb 2025
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(0)
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Manager

Loyalty, Product

NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...

Feb 2025
||
(0)
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Manager

Relationship

NextGen Healthcare sends notifications about any issues that they identify.

Feb 2025
||
(0)
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Manager

Relationship, Operations

NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...

Feb 2025
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Director

Culture, Relationship, Operations, Product

NextGen Healthcare uses a best-of-breed model. They say that their portal is no good, so they buy a...

Jan 2025
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(0)
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Director

Product

NextGen Enterprise EHR really has two big strengths. One is that the cost is great, and the other is...

Jan 2025
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(0)
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Director

Culture, Value

NextGen Enterprise EHR costs very little compared to other EHRs we considered; however, I'm not...

Jan 2025
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(0)
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CEO/President

Product

I refer to NextGen Healthcare as NextGillette because people always have to keep buying razor...

Jan 2025
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(0)
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CEO/President

Product

With NextGen Enterprise EHR, everything can be integrated. Some of the system's APIs need to be...

Jan 2025
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(0)
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CEO/President

Operations, Product

NextGen Enterprise EHR can be customized to any specialty. That is the beauty of it. I came into...

Jan 2025
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CEO/President

Loyalty, Relationship

NextGen Healthcare has tremendous account management support. Their people are talented,...

Jan 2025
||
(0)
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Director

Operations

Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...

Dec 2024
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Director

Relationship

NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...

Dec 2024
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(0)
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Director

Product

NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...

Dec 2024
||
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Director

Culture, Loyalty, Relationship

NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...

Dec 2024
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(0)
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Director

Product

End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...

Dec 2024
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(0)
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Director

Value

NextGen Healthcare avoids charging for everything. I have been happy with our relationship.

Dec 2024
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(0)
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Manager

Product

NextGen Enterprise EHR is user friendly, and the providers can learn it really quickly. It is...

Dec 2024
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(0)
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Manager

Operations

NextGen Healthcare did really well with ongoing training, and their support is there if anything...

Dec 2024
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(0)
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Director

Culture, Product

Every time we take an upgrade for NextGen Enterprise EHR, we have slowness in the system to the...

Oct 2024
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(0)
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Director

Loyalty, Relationship

Executive involvement from NextGen Healthcare is really high right now because we told the vendor...

Oct 2024
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(0)
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Director

Product

The providers have a lot of pain points where they feel like NextGen Enterprise EHR has a lot of...

Oct 2024
||
(0)
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Director

Relationship

NextGen Healthcare has gone through a lot of leadership changes. They have let a lot of staff...

Oct 2024
||
(0)
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Director

Culture, Value

NextGen Healthcare raises their fees really high all the time, so NextGen Enterprise EHR is not...

Oct 2024
||
(0)
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Manager

Loyalty

We are moving to another vendor. We were willing to stick with NextGen Healthcare, partly because we...

Aug 2024
||
(0)
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Manager

Product

We have gone to a new patient portal on NextGen Enterprise EHR that is in their cloud, and we have...

Aug 2024
||
(0)
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Manager

Culture, Relationship

NextGen Healthcare has a lot of stuff in their cloud. When things stop working, we don't get a...

Aug 2024
||
(0)
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Manager

Relationship

NextGen Healthcare's revamped support structure is a huge issue. It probably works well for little...

Aug 2024
||
(0)
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Manager

Loyalty, Value

Whether I would buy NextGen Enterprise EHR again depends on what the other options are. If the...

Aug 2024
||
(0)
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Manager

Product

A couple of versions ago, NextGen Healthcare came out with a different set of EHR templates, built...

Aug 2024
||
(0)
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Manager

Culture, Value

We have a really good contract with NextGen Healthcare; we negotiated a heck of a deal, so we have...

Aug 2024
||
(0)
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Director

Product

From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...

Aug 2024
||
(0)
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Director

Loyalty

We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...

Aug 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Value

NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...

Jul 2024
||
(0)
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CEO/President

Product

Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...

Jul 2024
||
(0)
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CEO/President

Product

The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.

Jul 2024
||
(0)
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Director

Operations, Product

NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...

Jul 2024
||
(0)
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Director

Product

When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...

Jul 2024
||
(0)
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Director

Product

For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...

Jul 2024
||
(0)
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Director

Relationship

For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...

Jul 2024
||
(0)
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Director

Product

For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...

Jul 2024
||
(0)
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Director

Loyalty, Product

If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...

Jul 2024
||
(0)
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CMO

Product, Value

If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...

Jul 2024
||
(0)
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 or  to see details.

CMO

Product

NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...

Jul 2024
||
(0)
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CMO

Relationship

NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...

Jul 2024
||
(0)
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Director

Product

There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...

Jul 2024
||
(0)
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Director

Product

We use another NextGen Healthcare product, which helps us with integration.

Jul 2024
||
(0)
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Director

Culture, Value

NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

We have always had great support from NextGen Healthcare. Actually, we have had better support than...

Jun 2024
||
(0)
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Director

Relationship

We would like to have quicker responses from NextGen Healthcare for support and training needs. It...

Jun 2024
||
(0)
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Director

Relationship, Product

Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...

Jun 2024
||
(0)
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Director

Value

Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...

Jun 2024
||
(0)
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Director

Value

We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...

Jun 2024
||
(0)
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Director

Operations

We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...

Jun 2024
||
(0)
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Director

Relationship

I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...

Jun 2024
||
(0)
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Director

Loyalty, Product

Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...

Jun 2024
||
(0)
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Director

Product

I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...

Jun 2024
||
(0)
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Director

Loyalty, Product

We have been having major performance issues with NextGen Enterprise EHR since we took the last...

Jun 2024
||
(0)
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VP/Other Executive

Product

NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Value

NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...

Jun 2024
||
(0)
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VP/Other Executive

Value

My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...

Jun 2024
||
(0)
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VP/Other Executive

Operations

NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Relationship

NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...

Jun 2024
||
(0)
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VP/Other Executive

Value

NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Operations, Product

Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Product, Value

I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...

Jun 2024
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(0)
 Thank you  Helpful

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Director

Relationship

NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...

Jun 2024
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(0)
 Thank you  Helpful

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Manager

Relationship

One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Doing upgrades can be hard because we have the practice management side, but then we also have the...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Product

New staff that come here from external places are a little behind because of all the clicking....

Jun 2024
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(0)
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Manager

Product

NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations

We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...

Jun 2024
||
(0)
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Director

Operations

With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...

Jun 2024
||
(0)
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Director

Product

There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Product

There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

NextGen Healthcare has worsened. There are many known issues that take a very long time to get...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...

Jun 2024
||
(0)
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CIO

Loyalty

We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...

Jun 2024
||
(0)
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CIO

Relationship, Value

NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...

Jun 2024
||
(0)
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CIO

Operations

The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare’s documentation, support, and project plans have definitely improved.

May 2024
||
(0)
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Analyst/Coordinator

Product

The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...

May 2024
||
(0)
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Analyst/Coordinator

Product, Value

The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...

May 2024
||
(0)
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Analyst/Coordinator

Product

The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...

May 2024
||
(0)
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Physician

Product

There are ways NextGen Enterprise EHR could easily be changed to be better for the end user. It is...

May 2024
||
(0)
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Physician

Product

NextGen Enterprise EHR is a product that does a lot of things and does have a lot of functions. If...

May 2024
||
(0)
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Physician

Operations

We had some training when we first went live years ago with NextGen Enterprise EHR, but we haven't...

May 2024
||
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