NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
NextGen Enterprise EHR is pretty robust, and it meets a lot of our needs. NextGen Healthcare does a...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise EHR integrates with a ton of other third-party products. The vendor has a...
Login or Create an Account to see details.
Relationship
The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...
Login or Create an Account to see details.
Relationship
With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...
Login or Create an Account to see details.
Relationship
I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...
Login or Create an Account to see details.
Culture, Value
We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...
Login or Create an Account to see details.
Operations, Value
The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...
Login or Create an Account to see details.
Relationship
NextGen Healthcare sends notifications about any issues that they identify.
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
NextGen Healthcare uses a best-of-breed model. They say that their portal is no good, so they buy a...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR really has two big strengths. One is that the cost is great, and the other is...
Login or Create an Account to see details.
Culture, Value
NextGen Enterprise EHR costs very little compared to other EHRs we considered; however, I'm not...
Login or Create an Account to see details.
Product
I refer to NextGen Healthcare as NextGillette because people always have to keep buying razor...
Login or Create an Account to see details.
Product
With NextGen Enterprise EHR, everything can be integrated. Some of the system's APIs need to be...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR can be customized to any specialty. That is the beauty of it. I came into...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare has tremendous account management support. Their people are talented,...
Login or Create an Account to see details.
Operations
Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...
Login or Create an Account to see details.
Product
End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...
Login or Create an Account to see details.
Value
NextGen Healthcare avoids charging for everything. I have been happy with our relationship.
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is user friendly, and the providers can learn it really quickly. It is...
Login or Create an Account to see details.
Operations
NextGen Healthcare did really well with ongoing training, and their support is there if anything...
Login or Create an Account to see details.
Culture, Product
Every time we take an upgrade for NextGen Enterprise EHR, we have slowness in the system to the...
Login or Create an Account to see details.
Loyalty, Relationship
Executive involvement from NextGen Healthcare is really high right now because we told the vendor...
Login or Create an Account to see details.
Product
The providers have a lot of pain points where they feel like NextGen Enterprise EHR has a lot of...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has gone through a lot of leadership changes. They have let a lot of staff...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare raises their fees really high all the time, so NextGen Enterprise EHR is not...
Login or Create an Account to see details.
Loyalty
We are moving to another vendor. We were willing to stick with NextGen Healthcare, partly because we...
Login or Create an Account to see details.
Product
We have gone to a new patient portal on NextGen Enterprise EHR that is in their cloud, and we have...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare has a lot of stuff in their cloud. When things stop working, we don't get a...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's revamped support structure is a huge issue. It probably works well for little...
Login or Create an Account to see details.
Loyalty, Value
Whether I would buy NextGen Enterprise EHR again depends on what the other options are. If the...
Login or Create an Account to see details.
Product
A couple of versions ago, NextGen Healthcare came out with a different set of EHR templates, built...
Login or Create an Account to see details.
Culture, Value
We have a really good contract with NextGen Healthcare; we negotiated a heck of a deal, so we have...
Login or Create an Account to see details.
Product
From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...
Login or Create an Account to see details.
Loyalty
We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...
Login or Create an Account to see details.
Loyalty, Value
NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...
Login or Create an Account to see details.
Product
Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...
Login or Create an Account to see details.
Product
The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...
Login or Create an Account to see details.
Product
When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...
Login or Create an Account to see details.
Product
For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...
Login or Create an Account to see details.
Relationship
For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...
Login or Create an Account to see details.
Product
For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...
Login or Create an Account to see details.
Loyalty, Product
If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...
Login or Create an Account to see details.
Product, Value
If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...
Login or Create an Account to see details.
Product
There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...
Login or Create an Account to see details.
Product
We use another NextGen Healthcare product, which helps us with integration.
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...
Login or Create an Account to see details.
Relationship
We have always had great support from NextGen Healthcare. Actually, we have had better support than...
Login or Create an Account to see details.
Relationship
We would like to have quicker responses from NextGen Healthcare for support and training needs. It...
Login or Create an Account to see details.
Relationship, Product
Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...
Login or Create an Account to see details.
Value
Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...
Login or Create an Account to see details.
Value
We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...
Login or Create an Account to see details.
Operations
We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...
Login or Create an Account to see details.
Relationship
I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...
Login or Create an Account to see details.
Loyalty, Product
Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...
Login or Create an Account to see details.
Product
I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...
Login or Create an Account to see details.
Loyalty, Product
We have been having major performance issues with NextGen Enterprise EHR since we took the last...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...
Login or Create an Account to see details.
Loyalty, Value
NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...
Login or Create an Account to see details.
Relationship
We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...
Login or Create an Account to see details.
Value
My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...
Login or Create an Account to see details.
Operations
NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...
Login or Create an Account to see details.
Value
NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...
Login or Create an Account to see details.
Loyalty, Relationship, Product
NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...
Login or Create an Account to see details.
Loyalty, Operations, Product
Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...
Login or Create an Account to see details.
Loyalty, Product, Value
I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...
Login or Create an Account to see details.
Product
I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...
Login or Create an Account to see details.
Operations, Product
We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...
Login or Create an Account to see details.
Relationship
One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...
Login or Create an Account to see details.
Loyalty
One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...
Login or Create an Account to see details.
Product
Doing upgrades can be hard because we have the practice management side, but then we also have the...
Login or Create an Account to see details.
Product
New staff that come here from external places are a little behind because of all the clicking....
Login or Create an Account to see details.
Product
NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...
Login or Create an Account to see details.
Loyalty, Operations
We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...
Login or Create an Account to see details.
Culture, Value
With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...
Login or Create an Account to see details.
Operations
With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...
Login or Create an Account to see details.
Product
There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...
Login or Create an Account to see details.
Product
There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare has worsened. There are many known issues that take a very long time to get...
Login or Create an Account to see details.
Loyalty, Relationship
Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...
Login or Create an Account to see details.
Loyalty, Relationship
What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...
Login or Create an Account to see details.
Loyalty
We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...
Login or Create an Account to see details.
Relationship, Value
NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...
Login or Create an Account to see details.
Loyalty, Relationship
Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...
Login or Create an Account to see details.
Operations
The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s documentation, support, and project plans have definitely improved.
Login or Create an Account to see details.
Product
The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...
Login or Create an Account to see details.
Relationship, Product
I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...
Login or Create an Account to see details.
Product, Value
The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...
Login or Create an Account to see details.
Product
The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...
Login or Create an Account to see details.
Product
There are ways NextGen Enterprise EHR could easily be changed to be better for the end user. It is...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is a product that does a lot of things and does have a lot of functions. If...
Login or Create an Account to see details.
Operations
We had some training when we first went live years ago with NextGen Enterprise EHR, but we haven't...
Login or Create an Account to see details.
Loyalty
When we first got NextGen Enterprise EHR, it seemed to have the best combination of both the billing...
Login or Create an Account to see details.
Loyalty, Relationship
We have been part of one of NextGen Healthcare's client user groups, and we have been involved with...
Login or Create an Account to see details.
Product
Although the ability to modify and customize the product is a double-edged sword because doctors can...
Login or Create an Account to see details.
Loyalty, Product
Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...
Login or Create an Account to see details.
Product, Value
I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...
Login or Create an Account to see details.
Relationship, Operations
Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...
Login or Create an Account to see details.
Value
I would say the vendor does not avoid charging for every little thing. That is not to their...
Login or Create an Account to see details.
​
Featured Report
Preferences