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NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

NextGen Enterprise EHR has a very outdated infrastructure. Things like the template editor and the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare hasn’t delivered anything that has wowed us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One of the good things we've found with NextGen Enterprise EHR is also part of its downfall, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare’s support is tanking. They need to hire people who know their own product. When...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare's support has gotten better. They have an access hub where we can call in and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One thing our organization wanted when we chose NextGen Healthcare was customizability. We've...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare has decided that customers using NextGen Enterprise EHR have to move to the cloud...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We had a long contract with NextGen Healthcare for NextGen Enterprise EHR. It was completely...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise EHR's problem is that most of the functionality isn't native. NextGen Healthcare...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The problem with the training for NextGen Enterprise EHR is that we can use the tool in many ways....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise EHR is a good bang for the buck. I don't know that we'll find anything better....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

We're leaving NextGen Healthcare because the major hospital systems near us use another EHR, so it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

NextGen Healthcare is attempting to live shift the entire NextGen Enterprise EHR platform, one...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

I see nothing but great things coming out of NextGen Healthcare two to three years down the road....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

We have had no issues with ongoing charges with NextGen Healthcare. We have moved to an enterprise...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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CIO

The development and innovation for what's coming are strong. The current NextGen Enterprise EHR is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

We've seen a wonderful partnership grow with NextGen Healthcare through the continual improvement of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would buy NextGen Enterprise EHR again because NextGen Healthcare has been good to us. But...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

NextGen Healthcare’s training program used to be more open and free, so I could have any of my team...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

NextGen Healthcare could improve things if they could have more onshore support rather than offshore...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

NextGen Enterprise EHR might be part of our long-term plans. We might consider other products. The...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The ability we have to customize the solution is definitely NextGen Enterprise EHR's biggest...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise EHR looks like it's been stuck in the 1980s, and it's cumbersome to access when...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have really good account managers with NextGen Healthcare, and we do have pretty good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise EHR works so well for some organizations, but I think we’re just too big for it.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

With NextGen Enterprise EHR, we like the ease of documentation for office visits. The tasking is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I'd like easier customization with NextGen Enterprise EHR. We can do a lot with the solution, but it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

I would like NextGen Healthcare to develop an enterprise agreement that gives me access to every...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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CIO

NextGen Enterprise EHR’s biggest strength is that it has a mix of the specialties and practices that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

NextGen Healthcare is going through an extensive change in architecture. As an application, the EHR...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We go into NextGen Healthcare's Success Community to help us with training. Success Community is the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

NextGen Healthcare has NextGen Office, which is strictly web based, but the current version that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I think NextGen Healthcare is really good for organizations like us because some people have...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have had very clear partnerships in terms of what our needs are. NextGen Healthcare is willing to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

NextGen Healthcare is a little behind in innovation for NextGen Enterprise EHR. Unfortunately, they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

NextGen Enterprise EHR is highly customized to meet our needs, and it is pretty straightforward. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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I don't know whether functionality is really the biggest issue with the EHR. The issue is just...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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The training videos are very hard to watch. They seem a little outdated. They are hard to follow....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare’s support is pretty good. There is just a lag time on tickets, and if we want to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMO

Interoperability is probably the largest and most pressing issue that we have with NextGen...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CMO

NextGen Healthcare's support tickets go through our internal IT team, but our people have been...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMO

NextGen Healthcare's system isn't connected to a population database the way other systems are, so a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

NextGen Healthcare moved some things around in the version of the system we are on, but this...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

NextGen Healthcare tends to nickel-and-dime us. They seem to look for opportunities to charge us...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

Our organization is happy with NextGen Enterprise EHR. The product works for us, and we like the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The EHR space is lacking in options. Most organizations cannot afford to stay on NextGen Enterprise...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We tried to use three of NextGen Healthcare's patient portal solutions, and each time, the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

NextGen Healthcare charges us a lot, and I think that is a lot of the reason why we don't have all...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

A couple of years ago, NextGen Healthcare's upgrades were really bad. They know that because they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

From the doctors' perspective, it is relatively easy to see a patient and then schedule them. It is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Every time NextGen Enterprise EHR gets an upgrade, it looks the same to me. There is not too much of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I have never been on anything but NextGen Enterprise EHR, but other people have said that...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Right now, I would say yes to buying NextGen Enterprise EHR again, purely because of NextGen...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The NextGen Healthcare offerings are either too expensive or missing features provided by other vendors....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The EHR functions, but it is getting old, and our providers are expecting more and getting nothing...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

When NextGen Healthcare has user group meetings, they have courses with people who show us best...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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