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User Commentary
Operations
All of the training that I have gotten for NextGen Enterprise EHR has been from the success...
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Product
I like the product’s ease of use. I like the fact that everything is right where we need it to be....
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Product
I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...
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Product
The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...
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Relationship, Product
One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...
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Culture, Loyalty, Product
With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...
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Loyalty, Product
We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...
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Relationship
We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...
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Product
NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...
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Operations, Product
Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...
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Operations
The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...
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Relationship
The vendor’s support services continually require enhancements and refinements. There should be...
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Relationship
The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...
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Product
The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...
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Loyalty, Value
When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...
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Loyalty, Product
We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...
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Relationship
I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...
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Loyalty, Product
There are so many glitches in the system, and physicians are saying they have gotten kicked out of...
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Relationship
We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...
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Relationship
If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...
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Culture, Product
The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...
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Product
There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...
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Loyalty, Product
When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...
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Product
We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...
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Culture, Relationship, Operations
I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...
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Product
What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...
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Product, Value
We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...
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Loyalty
We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...
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Operations
Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...
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Relationship
From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...
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Product
NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...
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Operations, Product, Value
NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...
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Loyalty
We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...
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Culture, Relationship
NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...
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Culture, Relationship
NextGen Healthcare does not keep 100% of their promises, but I don't think that is different from...
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Product
NextGen Enterprise EHR’s benefits are also a double-edged sword in terms of versatility and...
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Relationship, Product
I would tell NextGen Healthcare to focus on the current product and on resolving current issues...
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Culture, Culture, Relationship, Relationship
NextGen Healthcare hasn't been able to keep all of their promises. We have had some issues with...
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Product
NextGen Enterprise EHR has been good for our company because it allows for flexibility in provider...
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Relationship, Operations
What our problems boil down to are our timelines. The times we have had to work with NextGen...
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Culture
NextGen Healthcare does a good job selling their products with the capabilities they have. There are...
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Relationship, Product
Our systems work well together. In the early days, it was questionable because the vendor basically...
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Product
Our providers complain about the ease of use of NextGen Enterprise EHR all the time. The product is...
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Loyalty, Relationship
NextGen Healthcare's support team takes way too long, and that is part of the reason why we continue...
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Culture, Relationship
I don't think NextGen Healthcare is all that proactive; they wait for us to come to them with...
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Relationship
I feel like NextGen Healthcare has a lot of executives on the calls with us or higher-level senior...
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Product, Value
NextGen Enterprise EHR is a good tool for us. It allows for a lot of flexibility, but we have pushed...
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Product, Value
The product is fairly time consuming and labor intensive. It has several steps to accomplish a...
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Product
The product doesn't work very well. There are a lot of things that we thought it would be able to do...
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Operations
When we needed training, we got about 30 minutes on the phone with the vendor, and we had to figure...
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Culture, Relationship, Product
From a lab standpoint, the product doesn't work well. When we were investigating EMRs several years...
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Product
The product doesn't integrate very well with other things.
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Value
Now that things have stabilized, we are getting value out of the product, but for a while, the...
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Product
In terms of integration, the vendor's APIs do a good job.
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Relationship, Product
In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...
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Loyalty
If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...
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Culture, Relationship, Operations
The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...
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Loyalty
Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...
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Relationship
NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...
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Relationship
NextGen Healthcare has been a really great partner. Even when we thought that we were going to...
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Product
NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...
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Operations, Product
NextGen Enterprise EHR is pretty stable. It is not a system that is frequently down, at least in our...
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Product
NextGen Healthcare mostly fails in delivering functionality in terms of changing the clinician...
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Loyalty
We are moving away from NextGen Enterprise EHR because the clinical documentation is a major burden....
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Product
We wish that NextGen Healthcare would allow us to have more preferences as a practice so we can...
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Relationship, Product
Sometimes we get functionality that we later find out doesn’t transfer across everything the way we...
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Loyalty, Product
The product's functionality is good. There are a lot of great features; for example, we can copy and...
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Relationship
Sometimes there are miscommunications in the sense that the support team just does not understand...
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Relationship
NextGen Healthcare works with our account manager and really tries to be helpful.
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Loyalty, Relationship
We decided to go to NextGen Healthcare's cloud. Our customer service experience with the vendor has...
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Loyalty, Product
We originally purchased NextGen Healthcare's system because our colleagues purchased it and did some...
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Relationship
There are a lot of pieces that we could add to the system. However, we are a specialty, and looking...
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Product
In the beginning, the vendor gave us the ability to sort of customize the things that we needed in...
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Operations, Product
The product's ease of use depends on the technical expertise of the user. However, with the way that...
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Culture, Relationship
The vendor is very slow to tell us when there is an issue with something. Whenever they want to do...
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Operations
We train our staff members on how to use the system, but it would be nice if the vendor could answer...
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Loyalty, Relationship, Operations
We are still going through the ins and outs of the post-implementation issues. The brain drain of...
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Loyalty, Product
When we went through an upgrade with NextGen Healthcare, the program itself was not bad, but the...
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Operations
We end up having to do all of our training and build our own content while deciphering what is...
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Loyalty, Relationship
There is a lot of competition out there, so we will do whatever we can to hopefully help the company...
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Relationship
As a result of the leadership changes within NextGen Healthcare, the support is not where it needs...
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Product
NextGen Enterprise EHR is a good EHR, and it digitizes a lot of the information we need from a...
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Loyalty
There were some concerns about data validity and data integrity in our EHR. We found that the...
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Product
Rating the ease of use with NextGen Enterprise EHR is a tough call because the ease of use really...
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Relationship
NextGen Healthcare is terrible at initiating any communication telling us they are going to be...
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Operations
The EHR training is a little nebulous at times, and it isn't quite concrete. The trainers from...
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Loyalty, Product
NextGen Healthcare's ability to customize is one of their strong points. We always take their...
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Culture, Value
With the EHR, NextGen Healthcare will tell us that something is free, and then later on, we find out...
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Relationship, Product
We are a multispecialty organization, and NextGen Healthcare has made promises of templates...
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Operations, Product
Every time we upgrade the EHR, even though we do a bunch of prep and everything and the vendor tells...
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Loyalty
The solution is pretty good, although it is not great. We have a lot of needs. We are looking...
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Relationship
I have a great relationship with the vendor's support team. They do everything we ask and then some....
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Culture
NextGen Healthcare has some work to do in terms of the product working as promoted. I love the...
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Relationship, Operations, Product
We help NextGen Healthcare a lot with their reliability and stability. I wish the upgrades were a...
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Loyalty, Relationship
NextGen Healthcare's culture is correct, and that will make them a big player in the long term...
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Relationship
We usually tell the vendor in advance that we have a problem, and they tell their other clients a...
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Culture, Relationship
NextGen Healthcare tries very hard to keep their promises, and they almost always do. There have...
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Loyalty, Relationship, Product
NextGen Healthcare has gotten stuck in a trap, and they are working their way out of it. They have...
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Product
We have been pleased with NextGen Enterprise EHR and its integrated care.
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Loyalty
Our satisfaction with NextGen Enterprise EHR is going to increase. We are looking forward to an...
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Relationship
Unless we make an issue urgent, we don't get the immediate responsiveness we need on tickets from...
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Product
The solution is malleable to the point where it meets industry standards and allows us to also...
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Culture, Value
Every time we need an interface to plug in with NextGen Enterprise EHR, we have to pay a license for...
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Loyalty, Product
I got news from NextGen Healthcare that one of the template lines is going to be removed after they...
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Product
There was a lot of work behind the scenes with the bugginess of the last upgrade with NextGen...
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Product
The application meets the requirements for federal medical gathering standards. When it does not,...
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Loyalty
I have heard great reviews about the next upgrade from NextGen Healthcare from people who have gone...
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Relationship
The people who support NextGen Enterprise EHR can resolve more things than the people who support...
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Relationship
NextGen Healthcare has to make sure they don't break something else while fixing something for us,...
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Product
I have used other EHRs, and those EHRs are not as good as NextGen Enterprise EHR.
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Relationship, Product
It is hard not to put blinders on when thinking about the vendor’s ability to deliver the...
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Operations, Product
We get upgrades recurringly, and for the most part, the upgrades have been pretty stable recently....
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Culture, Value
I would tell a peer considering the product that whether they should get the product really depends...
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Culture, Relationship
With NextGen Healthcare, when we have had questions about what the product can and can't do, what...
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Product
NextGen Healthcare's integration is a little bit clunkier than we are used to, so there are some...
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Operations
We are very pleased with the training that we have gotten from NextGen Healthcare. NextGen...
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Value
NextGen Healthcare avoids charging for every little thing. There are definitely things that they...
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Relationship, Product
NextGen Enterprise EHR is a solid product, and the vendor has been more of a partner than the other...
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Relationship, Product
The core system lacks responsiveness. The vendor is slow to get regulation things, like good faith...
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Relationship
The responses of solutions are slow for NextGen Healthcare’s core product. The process involves...
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Product
The biggest part of NextGen Enterprise EHR is that it is an integrated solution. It can work in many...
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Relationship
NextGen Healthcare has a good account manager who works with us on a regular basis. Having a...
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Culture, Relationship
NextGen Healthcare needs to look at their ticketing system and their response time. Sometimes the...
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Product
NextGen Healthcare's product is user friendly. We have been using it for a long time, so there is...
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Product
Right now, we have an issue that is concrete. Recently, an upgrade was done on the server. A bunch...
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