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NextGen Enterprise EHR
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User Commentary

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Manager

Operations

All of the training that I have gotten for NextGen Enterprise EHR has been from the success...

Sep 2023
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Manager

Product

I like the product’s ease of use. I like the fact that everything is right where we need it to be....

Sep 2023
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Manager

Product

I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...

Sep 2023
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Manager

Product

The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...

Sep 2023
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Manager

Relationship, Product

One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...

Sep 2023
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Manager

Culture, Loyalty, Product

With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...

Sep 2023
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Manager

Loyalty, Product

We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...

Sep 2023
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Manager

Relationship

We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...

Sep 2023
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Director

Product

NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...

Aug 2023
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Director

Operations, Product

Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...

Aug 2023
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Director

Operations

The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...

Aug 2023
||
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Director

Relationship

The vendor’s support services continually require enhancements and refinements. There should be...

Aug 2023
||
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Director

Relationship

The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...

Aug 2023
||
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VP/Other Executive

Product

The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...

Aug 2023
||
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VP/Other Executive

Loyalty, Value

When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...

Aug 2023
||
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VP/Other Executive

Loyalty, Product

We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...

Aug 2023
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VP/Other Executive

Relationship

I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...

Aug 2023
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VP/Other Executive

Loyalty, Product

There are so many glitches in the system, and physicians are saying they have gotten kicked out of...

Aug 2023
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VP/Other Executive

Relationship

We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...

Aug 2023
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Manager

Relationship

If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...

Aug 2023
||
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Analyst/Coordinator

Culture, Product

The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...

Jul 2023
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Analyst/Coordinator

Product

There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...

Jul 2023
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Analyst/Coordinator

Product

We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...

Jul 2023
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Analyst/Coordinator

Culture, Relationship, Operations

I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...

Jul 2023
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VP/Other Executive

Product

What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...

Jul 2023
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VP/Other Executive

Product, Value

We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...

Jul 2023
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Manager

Loyalty

We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...

Jun 2023
||
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Manager

Operations

Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...

Jun 2023
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Manager

Relationship

From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...

Jun 2023
||
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Manager

Product

NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...

Jun 2023
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Analyst/Coordinator

Operations, Product, Value

NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...

Jun 2023
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Analyst/Coordinator

Loyalty

We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...

Jun 2023
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Manager

Culture, Relationship

NextGen Healthcare does not keep 100% of their promises, but I don't think that is different from...

Apr 2023
||
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Manager

Product

NextGen Enterprise EHR’s benefits are also a double-edged sword in terms of versatility and...

Apr 2023
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Manager

Relationship, Product

I would tell NextGen Healthcare to focus on the current product and on resolving current issues...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

NextGen Healthcare hasn't been able to keep all of their promises. We have had some issues with...

Apr 2023
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(0)
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Director

Product

NextGen Enterprise EHR has been good for our company because it allows for flexibility in provider...

Apr 2023
||
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Director

Relationship, Operations

What our problems boil down to are our timelines. The times we have had to work with NextGen...

Apr 2023
||
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Director

Culture

NextGen Healthcare does a good job selling their products with the capabilities they have. There are...

Apr 2023
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Director

Relationship, Product

Our systems work well together. In the early days, it was questionable because the vendor basically...

Apr 2023
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Director

Product

Our providers complain about the ease of use of NextGen Enterprise EHR all the time. The product is...

Apr 2023
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Director

Loyalty, Relationship

NextGen Healthcare's support team takes way too long, and that is part of the reason why we continue...

Apr 2023
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Director

Culture, Relationship

I don't think NextGen Healthcare is all that proactive; they wait for us to come to them with...

Apr 2023
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(0)
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Director

Relationship

I feel like NextGen Healthcare has a lot of executives on the calls with us or higher-level senior...

Apr 2023
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(0)
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Director

Product, Value

NextGen Enterprise EHR is a good tool for us. It allows for a lot of flexibility, but we have pushed...

Apr 2023
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Director

Product, Value

The product is fairly time consuming and labor intensive. It has several steps to accomplish a...

Apr 2023
||
(0)
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Director

Product

The product doesn't work very well. There are a lot of things that we thought it would be able to do...

Apr 2023
||
(0)
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Director

Operations

When we needed training, we got about 30 minutes on the phone with the vendor, and we had to figure...

Apr 2023
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Director

Culture, Relationship, Product

From a lab standpoint, the product doesn't work well. When we were investigating EMRs several years...

Apr 2023
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(0)
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Director

Product

The product doesn't integrate very well with other things.

Apr 2023
||
(0)
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Manager

Value

Now that things have stabilized, we are getting value out of the product, but for a while, the...

Mar 2023
||
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Manager

Product

In terms of integration, the vendor's APIs do a good job.

Mar 2023
||
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Manager

Relationship, Product

In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...

Mar 2023
||
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Manager

Loyalty

If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...

Mar 2023
||
(0)
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Manager

Culture, Relationship, Operations

The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...

Mar 2023
||
(0)
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Manager

Loyalty

Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...

Mar 2023
||
(0)
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Manager

Relationship

NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare has been a really great partner. Even when we thought that we were going to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...

Mar 2023
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VP/Other Executive

Operations, Product

NextGen Enterprise EHR is pretty stable. It is not a system that is frequently down, at least in our...

Feb 2023
||
(0)
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VP/Other Executive

Product

NextGen Healthcare mostly fails in delivering functionality in terms of changing the clinician...

Feb 2023
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VP/Other Executive

Loyalty

We are moving away from NextGen Enterprise EHR because the clinical documentation is a major burden....

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We wish that NextGen Healthcare would allow us to have more preferences as a practice so we can...

Feb 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Sometimes we get functionality that we later find out doesn’t transfer across everything the way we...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The product's functionality is good. There are a lot of great features; for example, we can copy and...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Sometimes there are miscommunications in the sense that the support team just does not understand...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare works with our account manager and really tries to be helpful.

Feb 2023
||
(0)
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Director

Loyalty, Relationship

We decided to go to NextGen Healthcare's cloud. Our customer service experience with the vendor has...

Jan 2023
||
(0)
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Director

Loyalty, Product

We originally purchased NextGen Healthcare's system because our colleagues purchased it and did some...

Jan 2023
||
(0)
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Director

Relationship

There are a lot of pieces that we could add to the system. However, we are a specialty, and looking...

Jan 2023
||
(0)
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Director

Product

In the beginning, the vendor gave us the ability to sort of customize the things that we needed in...

Jan 2023
||
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Director

Operations, Product

The product's ease of use depends on the technical expertise of the user. However, with the way that...

Jan 2023
||
(0)
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Director

Culture, Relationship

The vendor is very slow to tell us when there is an issue with something. Whenever they want to do...

Jan 2023
||
(0)
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Director

Operations

We train our staff members on how to use the system, but it would be nice if the vendor could answer...

Jan 2023
||
(0)
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CIO

Loyalty, Relationship, Operations

We are still going through the ins and outs of the post-implementation issues. The brain drain of...

Jan 2023
||
(0)
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CIO

Loyalty, Product

When we went through an upgrade with NextGen Healthcare, the program itself was not bad, but the...

Jan 2023
||
(0)
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CIO

Operations

We end up having to do all of our training and build our own content while deciphering what is...

Jan 2023
||
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CIO

Loyalty, Relationship

There is a lot of competition out there, so we will do whatever we can to hopefully help the company...

Jan 2023
||
(0)
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CIO

Relationship

As a result of the leadership changes within NextGen Healthcare, the support is not where it needs...

Jan 2023
||
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CIO

Product

NextGen Enterprise EHR is a good EHR, and it digitizes a lot of the information we need from a...

Jan 2023
||
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Director

Loyalty

There were some concerns about data validity and data integrity in our EHR. We found that the...

Jan 2023
||
(0)
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Director

Product

Rating the ease of use with NextGen Enterprise EHR is a tough call because the ease of use really...

Jan 2023
||
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Manager

Relationship

NextGen Healthcare is terrible at initiating any communication telling us they are going to be...

Jan 2023
||
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Manager

Operations

The EHR training is a little nebulous at times, and it isn't quite concrete. The trainers from...

Jan 2023
||
(0)
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Manager

Loyalty, Product

NextGen Healthcare's ability to customize is one of their strong points. We always take their...

Jan 2023
||
(0)
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Manager

Culture, Value

With the EHR, NextGen Healthcare will tell us that something is free, and then later on, we find out...

Jan 2023
||
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Manager

Relationship, Product

We are a multispecialty organization, and NextGen Healthcare has made promises of templates...

Jan 2023
||
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Manager

Operations, Product

Every time we upgrade the EHR, even though we do a bunch of prep and everything and the vendor tells...

Jan 2023
||
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Director

Loyalty

The solution is pretty good, although it is not great. We have a lot of needs. We are looking...

Jan 2023
||
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Director

Relationship

I have a great relationship with the vendor's support team. They do everything we ask and then some....

Jan 2023
||
(0)
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Director

Culture

NextGen Healthcare has some work to do in terms of the product working as promoted. I love the...

Jan 2023
||
(0)
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Director

Relationship, Operations, Product

We help NextGen Healthcare a lot with their reliability and stability. I wish the upgrades were a...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

NextGen Healthcare's culture is correct, and that will make them a big player in the long term...

Jan 2023
||
(0)
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Director

Relationship

We usually tell the vendor in advance that we have a problem, and they tell their other clients a...

Jan 2023
||
(0)
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Director

Culture, Relationship

NextGen Healthcare tries very hard to keep their promises, and they almost always do. There have...

Jan 2023
||
(0)
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Director

Loyalty, Relationship, Product

NextGen Healthcare has gotten stuck in a trap, and they are working their way out of it. They have...

Jan 2023
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(0)
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CIO

Product

We have been pleased with NextGen Enterprise EHR and its integrated care.

Dec 2022
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(0)
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CIO

Loyalty

Our satisfaction with NextGen Enterprise EHR is going to increase. We are looking forward to an...

Dec 2022
||
(0)
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Director

Relationship

Unless we make an issue urgent, we don't get the immediate responsiveness we need on tickets from...

Dec 2022
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(0)
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Director

Product

The solution is malleable to the point where it meets industry standards and allows us to also...

Dec 2022
||
(0)
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Director

Culture, Value

Every time we need an interface to plug in with NextGen Enterprise EHR, we have to pay a license for...

Dec 2022
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(0)
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Director

Loyalty, Product

I got news from NextGen Healthcare that one of the template lines is going to be removed after they...

Dec 2022
||
(0)
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Director

Product

There was a lot of work behind the scenes with the bugginess of the last upgrade with NextGen...

Dec 2022
||
(0)
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Director

Product

The application meets the requirements for federal medical gathering standards. When it does not,...

Dec 2022
||
(0)
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Manager

Loyalty

I have heard great reviews about the next upgrade from NextGen Healthcare from people who have gone...

Dec 2022
||
(0)
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Manager

Relationship

The people who support NextGen Enterprise EHR can resolve more things than the people who support...

Dec 2022
||
(0)
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Manager

Relationship

NextGen Healthcare has to make sure they don't break something else while fixing something for us,...

Dec 2022
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(0)
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Manager

Product

I have used other EHRs, and those EHRs are not as good as NextGen Enterprise EHR.

Dec 2022
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(0)
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Manager

Relationship, Product

It is hard not to put blinders on when thinking about the vendor’s ability to deliver the...

Nov 2022
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(0)
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Manager

Operations, Product

We get upgrades recurringly, and for the most part, the upgrades have been pretty stable recently....

Nov 2022
||
(0)
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Manager

Culture, Value

I would tell a peer considering the product that whether they should get the product really depends...

Nov 2022
||
(0)
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Manager

Culture, Relationship

With NextGen Healthcare, when we have had questions about what the product can and can't do, what...

Nov 2022
||
(0)
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Manager

Product

NextGen Healthcare's integration is a little bit clunkier than we are used to, so there are some...

Nov 2022
||
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Manager

Operations

We are very pleased with the training that we have gotten from NextGen Healthcare. NextGen...

Nov 2022
||
(0)
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Manager

Value

NextGen Healthcare avoids charging for every little thing. There are definitely things that they...

Nov 2022
||
(0)
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CIO

Relationship, Product

NextGen Enterprise EHR is a solid product, and the vendor has been more of a partner than the other...

Nov 2022
||
(0)
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CIO

Relationship, Product

The core system lacks responsiveness. The vendor is slow to get regulation things, like good faith...

Nov 2022
||
(0)
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CIO

Relationship

The responses of solutions are slow for NextGen Healthcare’s core product. The process involves...

Nov 2022
||
(0)
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CIO

Product

The biggest part of NextGen Enterprise EHR is that it is an integrated solution. It can work in many...

Nov 2022
||
(0)
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CIO

Relationship

NextGen Healthcare has a good account manager who works with us on a regular basis. Having a...

Nov 2022
||
(0)
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Director

Culture, Relationship

NextGen Healthcare needs to look at their ticketing system and their response time. Sometimes the...

Oct 2022
||
(0)
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Director

Product

NextGen Healthcare's product is user friendly. We have been using it for a long time, so there is...

Oct 2022
||
(0)
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CIO

Product

Right now, we have an issue that is concrete. Recently, an upgrade was done on the server. A bunch...

Oct 2022
||
(0)
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Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
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Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
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Physician Burnout and Virtual Scribes - Arch Collaborative Summit
28 July 21    |   Dylan Kettering
During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.
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Midsize/Large Ambulatory EMR 2022
05 July 22    |   Aaron Gleave and Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
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Comprehensive Ambulatory Platforms 2021
16 December 21    |   Aaron Gleave and Alex McIntosh
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.
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EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.



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