NextGen Enterprise EHR
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Operations

All of the training that I have gotten for NextGen Enterprise EHR has been from the success...

Sep 2023
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Manager

Product

I like the product’s ease of use. I like the fact that everything is right where we need it to be....

Sep 2023
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Manager

Product

I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...

Sep 2023
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Manager

Product

The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...

Sep 2023
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Manager

Relationship, Product

One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...

Sep 2023
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Manager

Culture, Loyalty, Product

With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...

Sep 2023
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Manager

Loyalty, Product

We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...

Sep 2023
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Manager

Relationship

We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...

Sep 2023
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Director

Product

NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...

Aug 2023
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Director

Operations, Product

Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...

Aug 2023
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Director

Operations

The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...

Aug 2023
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Director

Relationship

The vendor’s support services continually require enhancements and refinements. There should be...

Aug 2023
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Director

Relationship

The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...

Aug 2023
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VP/Other Executive

Product

The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...

Aug 2023
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VP/Other Executive

Loyalty, Value

When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...

Aug 2023
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VP/Other Executive

Loyalty, Product

We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...

Aug 2023
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VP/Other Executive

Relationship

I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...

Aug 2023
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VP/Other Executive

Loyalty, Product

There are so many glitches in the system, and physicians are saying they have gotten kicked out of...

Aug 2023
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VP/Other Executive

Relationship

We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...

Aug 2023
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Manager

Relationship

If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...

Aug 2023
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Analyst/Coordinator

Culture, Product

The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...

Jul 2023
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Analyst/Coordinator

Product

There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...

Jul 2023
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Analyst/Coordinator

Product

We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...

Jul 2023
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Analyst/Coordinator

Culture, Relationship, Operations

I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...

Jul 2023
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VP/Other Executive

Product

What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...

Jul 2023
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VP/Other Executive

Product, Value

We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...

Jul 2023
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Manager

Loyalty

We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...

Jun 2023
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Manager

Operations

Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...

Jun 2023
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Manager

Relationship

From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...

Jun 2023
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Manager

Product

NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...

Jun 2023
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Analyst/Coordinator

Operations, Product, Value

NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...

Jun 2023
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Analyst/Coordinator

Loyalty

We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...

Jun 2023
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Manager

Culture, Relationship

NextGen Healthcare does not keep 100% of their promises, but I don't think that is different from...

Apr 2023
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Manager

Product

NextGen Enterprise EHR’s benefits are also a double-edged sword in terms of versatility and...

Apr 2023
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Manager

Relationship, Product

I would tell NextGen Healthcare to focus on the current product and on resolving current issues...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

NextGen Healthcare hasn't been able to keep all of their promises. We have had some issues with...

Apr 2023
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Director

Product

NextGen Enterprise EHR has been good for our company because it allows for flexibility in provider...

Apr 2023
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Director

Relationship, Operations

What our problems boil down to are our timelines. The times we have had to work with NextGen...

Apr 2023
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Director

Culture

NextGen Healthcare does a good job selling their products with the capabilities they have. There are...

Apr 2023
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Director

Relationship, Product

Our systems work well together. In the early days, it was questionable because the vendor basically...

Apr 2023
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Director

Product

Our providers complain about the ease of use of NextGen Enterprise EHR all the time. The product is...

Apr 2023
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Director

Loyalty, Relationship

NextGen Healthcare's support team takes way too long, and that is part of the reason why we continue...

Apr 2023
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Director

Culture, Relationship

I don't think NextGen Healthcare is all that proactive; they wait for us to come to them with...

Apr 2023
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Director

Relationship

I feel like NextGen Healthcare has a lot of executives on the calls with us or higher-level senior...

Apr 2023
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Director

Product, Value

NextGen Enterprise EHR is a good tool for us. It allows for a lot of flexibility, but we have pushed...

Apr 2023
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Director

Product, Value

The product is fairly time consuming and labor intensive. It has several steps to accomplish a...

Apr 2023
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Director

Product

The product doesn't work very well. There are a lot of things that we thought it would be able to do...

Apr 2023
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Director

Operations

When we needed training, we got about 30 minutes on the phone with the vendor, and we had to figure...

Apr 2023
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Director

Culture, Relationship, Product

From a lab standpoint, the product doesn't work well. When we were investigating EMRs several years...

Apr 2023
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Director

Product

The product doesn't integrate very well with other things.

Apr 2023
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Manager

Value

Now that things have stabilized, we are getting value out of the product, but for a while, the...

Mar 2023
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Manager

Product

In terms of integration, the vendor's APIs do a good job.

Mar 2023
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Manager

Relationship, Product

In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...

Mar 2023
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Manager

Loyalty

If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...

Mar 2023
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Manager

Culture, Relationship, Operations

The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...

Mar 2023
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Manager

Loyalty

Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...

Mar 2023
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Manager

Relationship

NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...

Mar 2023
||
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Analyst/Coordinator

Relationship

NextGen Healthcare has been a really great partner. Even when we thought that we were going to...

Mar 2023
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Analyst/Coordinator

Product

NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...

Mar 2023
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VP/Other Executive

Operations, Product

NextGen Enterprise EHR is pretty stable. It is not a system that is frequently down, at least in our...

Feb 2023
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VP/Other Executive

Product

NextGen Healthcare mostly fails in delivering functionality in terms of changing the clinician...

Feb 2023
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VP/Other Executive

Loyalty

We are moving away from NextGen Enterprise EHR because the clinical documentation is a major burden....

Feb 2023
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Analyst/Coordinator

Product

We wish that NextGen Healthcare would allow us to have more preferences as a practice so we can...

Feb 2023
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Analyst/Coordinator

Relationship, Product

Sometimes we get functionality that we later find out doesn’t transfer across everything the way we...

Feb 2023
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Analyst/Coordinator

Loyalty, Product

The product's functionality is good. There are a lot of great features; for example, we can copy and...

Feb 2023
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Analyst/Coordinator

Relationship

Sometimes there are miscommunications in the sense that the support team just does not understand...

Feb 2023
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Analyst/Coordinator

Relationship

NextGen Healthcare works with our account manager and really tries to be helpful.

Feb 2023
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Director

Loyalty, Relationship

We decided to go to NextGen Healthcare's cloud. Our customer service experience with the vendor has...

Jan 2023
||
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Director

Loyalty, Product

We originally purchased NextGen Healthcare's system because our colleagues purchased it and did some...

Jan 2023
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Director

Relationship

There are a lot of pieces that we could add to the system. However, we are a specialty, and looking...

Jan 2023
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Director

Product

In the beginning, the vendor gave us the ability to sort of customize the things that we needed in...

Jan 2023
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Director

Operations, Product

The product's ease of use depends on the technical expertise of the user. However, with the way that...

Jan 2023
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Director

Culture, Relationship

The vendor is very slow to tell us when there is an issue with something. Whenever they want to do...

Jan 2023
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Director

Operations

We train our staff members on how to use the system, but it would be nice if the vendor could answer...

Jan 2023
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CIO

Loyalty, Relationship, Operations

We are still going through the ins and outs of the post-implementation issues. The brain drain of...

Jan 2023
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CIO

Loyalty, Product

When we went through an upgrade with NextGen Healthcare, the program itself was not bad, but the...

Jan 2023
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CIO

Operations

We end up having to do all of our training and build our own content while deciphering what is...

Jan 2023
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CIO

Loyalty, Relationship

There is a lot of competition out there, so we will do whatever we can to hopefully help the company...

Jan 2023
||
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CIO

Relationship

As a result of the leadership changes within NextGen Healthcare, the support is not where it needs...

Jan 2023
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CIO

Product

NextGen Enterprise EHR is a good EHR, and it digitizes a lot of the information we need from a...

Jan 2023
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Director

Loyalty

There were some concerns about data validity and data integrity in our EHR. We found that the...

Jan 2023
||
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Director

Product

Rating the ease of use with NextGen Enterprise EHR is a tough call because the ease of use really...

Jan 2023
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Manager

Relationship

NextGen Healthcare is terrible at initiating any communication telling us they are going to be...

Jan 2023
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Manager

Operations

The EHR training is a little nebulous at times, and it isn't quite concrete. The trainers from...

Jan 2023
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Manager

Loyalty, Product

NextGen Healthcare's ability to customize is one of their strong points. We always take their...

Jan 2023
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Manager

Culture, Value

With the EHR, NextGen Healthcare will tell us that something is free, and then later on, we find out...

Jan 2023
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Manager

Relationship, Product

We are a multispecialty organization, and NextGen Healthcare has made promises of templates...

Jan 2023
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Manager

Operations, Product

Every time we upgrade the EHR, even though we do a bunch of prep and everything and the vendor tells...

Jan 2023
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Director

Loyalty

The solution is pretty good, although it is not great. We have a lot of needs. We are looking...

Jan 2023
||
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Director

Relationship

I have a great relationship with the vendor's support team. They do everything we ask and then some....

Jan 2023
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Director

Culture

NextGen Healthcare has some work to do in terms of the product working as promoted. I love the...

Jan 2023
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Director

Relationship, Operations, Product

We help NextGen Healthcare a lot with their reliability and stability. I wish the upgrades were a...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

NextGen Healthcare's culture is correct, and that will make them a big player in the long term...

Jan 2023
||
(0)
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Director

Relationship

We usually tell the vendor in advance that we have a problem, and they tell their other clients a...

Jan 2023
||
(0)
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Director

Culture, Relationship

NextGen Healthcare tries very hard to keep their promises, and they almost always do. There have...

Jan 2023
||
(0)
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Director

Loyalty, Relationship, Product

NextGen Healthcare has gotten stuck in a trap, and they are working their way out of it. They have...

Jan 2023
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CIO

Product

We have been pleased with NextGen Enterprise EHR and its integrated care.

Dec 2022
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CIO

Loyalty

Our satisfaction with NextGen Enterprise EHR is going to increase. We are looking forward to an...

Dec 2022
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(0)
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Director

Relationship

Unless we make an issue urgent, we don't get the immediate responsiveness we need on tickets from...

Dec 2022
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Director

Product

The solution is malleable to the point where it meets industry standards and allows us to also...

Dec 2022
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Director

Culture, Value

Every time we need an interface to plug in with NextGen Enterprise EHR, we have to pay a license for...

Dec 2022
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Director

Loyalty, Product

I got news from NextGen Healthcare that one of the template lines is going to be removed after they...

Dec 2022
||
(0)
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Director

Product

There was a lot of work behind the scenes with the bugginess of the last upgrade with NextGen...

Dec 2022
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(0)
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Director

Product

The application meets the requirements for federal medical gathering standards. When it does not,...

Dec 2022
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Manager

Loyalty

I have heard great reviews about the next upgrade from NextGen Healthcare from people who have gone...

Dec 2022
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(0)
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Manager

Relationship

The people who support NextGen Enterprise EHR can resolve more things than the people who support...

Dec 2022
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Manager

Relationship

NextGen Healthcare has to make sure they don't break something else while fixing something for us,...

Dec 2022
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Manager

Product

I have used other EHRs, and those EHRs are not as good as NextGen Enterprise EHR.

Dec 2022
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Manager

Relationship, Product

It is hard not to put blinders on when thinking about the vendor’s ability to deliver the...

Nov 2022
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Manager

Operations, Product

We get upgrades recurringly, and for the most part, the upgrades have been pretty stable recently....

Nov 2022
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Manager

Culture, Value

I would tell a peer considering the product that whether they should get the product really depends...

Nov 2022
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(0)
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Manager

Culture, Relationship

With NextGen Healthcare, when we have had questions about what the product can and can't do, what...

Nov 2022
||
(0)
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Manager

Product

NextGen Healthcare's integration is a little bit clunkier than we are used to, so there are some...

Nov 2022
||
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Manager

Operations

We are very pleased with the training that we have gotten from NextGen Healthcare. NextGen...

Nov 2022
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Manager

Value

NextGen Healthcare avoids charging for every little thing. There are definitely things that they...

Nov 2022
||
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CIO

Relationship, Product

NextGen Enterprise EHR is a solid product, and the vendor has been more of a partner than the other...

Nov 2022
||
(0)
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CIO

Relationship, Product

The core system lacks responsiveness. The vendor is slow to get regulation things, like good faith...

Nov 2022
||
(0)
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CIO

Relationship

The responses of solutions are slow for NextGen Healthcare’s core product. The process involves...

Nov 2022
||
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CIO

Product

The biggest part of NextGen Enterprise EHR is that it is an integrated solution. It can work in many...

Nov 2022
||
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CIO

Relationship

NextGen Healthcare has a good account manager who works with us on a regular basis. Having a...

Nov 2022
||
(0)
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Director

Culture, Relationship

NextGen Healthcare needs to look at their ticketing system and their response time. Sometimes the...

Oct 2022
||
(0)
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Director

Product

NextGen Healthcare's product is user friendly. We have been using it for a long time, so there is...

Oct 2022
||
(0)
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CIO

Product

Right now, we have an issue that is concrete. Recently, an upgrade was done on the server. A bunch...

Oct 2022
||
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