NextGen Enterprise PM Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Product
With NextGen Healthcare, our interfaces are frequently broken, and the vendor cannot tell us when...
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Loyalty, Value
As long as we have money, NextGen Healthcare can do whatever we want them to do. Each year, costs...
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Value
With NextGen Healthcare, there are usually ways to make things work, but multiple extra steps are...
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Culture, Value
NextGen Healthcare bills for everything. For example, every time we have upgraded the system in the...
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Relationship
The vendor has good support for NextGen Enterprise PM. I love the vendor's tier-two and tier-three...
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Relationship
NextGen Healthcare's tier-one support is bad, but I am not an average client. I know the product...
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Loyalty, Product
NextGen Healthcare needs to upgrade their core PM product to make it a better product in the...
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Product
NextGen Healthcare's billing rules are very old school. The vendor is black and white, and billing...
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Loyalty, Product, Value
I don't think that anyone has the time or energy right now to start from scratch with a practice...
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Culture, Relationship
Before NextGen Healthcare changed their leadership structure, our partnership with them was pretty...
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Value
I don't think that NextGen Enterprise PM is worth the price. The system is extremely expensive. It...
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Loyalty, Product
We are a little bitter about NextGen Enterprise PM. I love NextGen Healthcare, but if I could start...
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Product
The scheduling system is very basic. The scheduling customization, where we can schedule what an...
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Loyalty, Operations, Product
The system is super flexible. NextGen Healthcare has just about every billing scenario built into...
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Product, Value
NextGen Enterprise PM is fairly straightforward when it comes to billing and charge capture. It...
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Loyalty, Product
We are currently having issues with clearinghouses in NextGen Enterprise PM, including eligibility...
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Culture
NextGen Healthcare is not transparent with its prices and items that were not previously charged and...
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Relationship
With NextGen Healthcare's support, sometimes our support tickets remain open for months. That is...
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Product
I think the vendor tries to deliver new technology, but they just don’t quite make it. The...
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Relationship
I have been through enough computer changes to know that there are always issues after any upgrade,...
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Operations
When I am training new staff members on how to use NextGen Enterprise PM, the training is all over...
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Product
If we are looking for an outcome that is part of reporting, I can run a quick report or query to see...
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Relationship, Value
We have not received tangible benefits from using the solution. The only thing that I currently like...
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Operations
The vendor’s training is horrible. We get online with them, and they click through everything so...
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Relationship
We have regular calls with NextGen Healthcare, but the response is often the same. They are always...
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Product, Value
We have benefited from the tight integration among the NextGen Healthcare modules. That has the...
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Loyalty
We have used NextGen Enterprise PM for a very long time, and we have heavily customized it to fit...
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Loyalty, Product
I have heard that NextGen Healthcare has had all sorts of problems with their portal, so we have...
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Relationship
I feel like some of the techs at NextGen Healthcare are more interested in closing our ticket...
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Value
The product is very expensive, and every time we want some new functionality, we get...
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Product
Overall, the product is good, and it meets our needs. It is nice to have the ability to customize...
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Relationship, Product
I'm really disappointed with NextGen Healthcare right now. I have been a big fan of NextGen...
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Value
With the added charges, we simply can’t afford NextGen Healthcare's population health upgrade. They...
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Product, Value
With every new release, we are finding major problems. Even NextGen Healthcare's people are telling...
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Product
At the moment, NextGen Healthcare's PM system isn't stable. A colleague of mine just had to cancel...
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Relationship
NextGen Healthcare's support is a major problem. When we submit tickets, the priority levels are...
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Value
In general, NextGen Healthcare is becoming increasingly cost prohibitive. They even changed their...
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Relationship
I have a competent account manager. They give me advance notice and keep me informed about what is...
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Product
The main thing we use the system for is scheduling. The system is intuitive and easy to use. We...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from NextGen...
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Loyalty
We went with another vendor for scheduling. I tried to go with Luma, NextGen Healthcare’s own...
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Product
NextGen Enterprise PM doesn't really need anything. It is a well-oiled product and doesn't break. We...
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Relationship
There are some fantastic people on the NextGen Healthcare support team. When we reach someone that...
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Operations
I wish we had somebody from NextGen Healthcare here for our go-live to help walk us through learning...
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Product, Value
NextGen Enterprise PM is built on 32-bit architecture and looks like it is stuck in the late '90s....
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Culture, Value
NextGen Healthcare promotes a billing system so that they can do our billing or so that we can get...
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Culture
I found out recently that NextGen Healthcare actually has a whole module for our specialty. If they...
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Loyalty
NextGen Healthcare was not the driving force behind us leaving; it was more that we wanted to go to...
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Relationship, Operations
For training, it would be cool to have a NextGen Healthcare support person who is familiar with us...
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Value
All the good features from NextGen Healthcare are add-ons that we have to pay for. For example, they...
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Relationship
We have a NextGen Healthcare person that we can reach out to, but they are not super responsive. We...
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Product
NextGen Healthcare makes using NextGen Enterprise PM fairly easy, but some people really struggle...
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Loyalty
I recently learned that NextGen Healthcare is working on some RCM AI, and we want to start looking...
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Relationship, Product
The vendor has a lot of known issues, and there are problems with the application itself. The...
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Operations
NextGen Healthcare provides zero training other than videos. They are really hands off. There are...
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Value
NextGen Enterprise PM is not completely intuitive, but it is not terrible. However, we have to use a...
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Product
I have been using NextGen Enterprise PM for over a decade, and it really hasn’t changed that much....
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Product
Using multiple products from NextGen Healthcare, we have visibility and granularity into operations....
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Operations
NextGen Healthcare’s training depends on what package someone purchases. There is either a...
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Relationship, Product
When it comes to outcomes, NextGen Enterprise PM rates in the middle of the road. It just does the...
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Product, Value
From where we were before to now, we have definitely benefited. We have learned a lot through that...
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Product
One of NextGen Healthcare’s biggest pros and cons is that the system is highly customizable, so they...
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Loyalty
The decision to switch from NextGen Enterprise PM came from higher up at the company. There was a...
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Loyalty, Product
I would buy NextGen Enterprise PM again. I'm a longtime NextGen Healthcare user. They have had some...
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Value
With NextGen Healthcare, it has recently felt like there has been a license per provider for...
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Relationship, Operations
NextGen Healthcare could support us better by having more frequent lunch-and-learn webinars and more...
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Operations, Product
NextGen Enterprise PM has a steep learning curve at first for users. There are multiple ways to do...
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Relationship
NextGen Healthcare recently shifted a lot of their support overseas, and that can make scheduling...
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Operations
For training from NextGen Healthcare, we basically have to go and download their white papers. They...
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Loyalty, Value
I would probably buy NextGen Enterprise PM again; it would be one of the solutions that we would...
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Loyalty, Product
NextGen Enterprise PM can integrate with HL7 interfaces. The vendor is starting to move everything...
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Product
The main problem with NextGen Healthcare is that their technology is fairly stagnant. I have not...
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Loyalty
I have some concerns about how NextGen Healthcare is going to do in the long run because of...
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Relationship
NextGen Healthcare’s support has taken a hit lately. Their Success Community is the web portal we...
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Relationship
The telehealth in NextGen Enterprise PM works well, and I haven’t heard about any problems with it....
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Product
The reporting mechanism and canned reports work really well. It is hard to track claim progress in...
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Product
The reporting could use a little work. Some of the filters could add a little more. When doing big...
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Value
With NextGen Healthcare, it seems like every little thing is an extra. If we wanted to do behavioral...
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Operations
I have never received training from NextGen Healthcare. When we do an upgrade, they just send us a...
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Product
For the most part, NextGen Healthcare has a great EHR for smaller organizations, like a doctor's...
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Loyalty, Product
With NextGen Enterprise PM, there always seems to be a miss. The system is almost there. It has...
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Relationship
When we reach out for help from NextGen Healthcare, the support is painfully slow. It drags on for...
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Relationship, Product
We recently had some disconnects on upgrades because NextGen Healthcare has had a lot of staff...
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Value
The reporting is there in NextGen Enterprise PM; it just isn't as great as I would like. On the...
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Product, Value
Regarding billing and collections, NextGen Healthcare is very efficient.
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Loyalty
We are leaving NextGen Healthcare for another vendor.
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Loyalty
We had the telehealth service from NextGen Healthcare, but there were often operational issues with...
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Relationship
NextGen Healthcare is actually extremely good at providing support. The support people are pretty...
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Loyalty, Value
We looked into integrating the solution with another system, but the cost of that was just so out of...
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Relationship, Product
The billing goes well in NextGen Enterprise PM. It is very intuitive. It is easy to create claims,...
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Product
The reporting in NextGen Enterprise PM isn’t the best; it doesn’t meet my needs. I am pulling my...
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Value
NextGen Healthcare charges for every little thing. Eligibility checks and appointment reminders are...
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Product
NextGen Enterprise PM is showing its age. As payer interactions are getting more complex, we are...
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Culture, Value
When we have to interface with something, NextGen Healthcare charges us a fee to set it up, and then...
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Relationship
NextGen Healthcare switched how their support system works a few years ago. We used to be able to...
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Loyalty, Relationship, Product
I am very disappointed in the hosting and technical services from NextGen Healthcare. We have...
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Operations
We engaged with our PM consultant to do our build. We had them come on-site and learn our workflows...
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Operations
NextGen Healthcare is pretty good with their training.
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Relationship
We have to reach out to NextGen Healthcare when there is an outage to let them know when a module or...
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Loyalty, Product
When COVID-19 happened, we needed to have NextGen Healthcare develop an interface with the COVID-19...
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Value
NextGen Healthcare charges us for every little thing. Even if we need to request a module change,...
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Culture, Value
The line items on our billing are ridiculous. We are going to have somebody go over bills with us...
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Operations
With training, it was like once NextGen Healthcare got our database done, they were ready to drop us...
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Relationship
I have a really good account manager and higher-up now. We also have a really good IT company that...
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Product
I don't have a problem with what I do in NextGen Enterprise PM. The PM side is easy. I don't hear...
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Relationship
We meet with NextGen Healthcare regularly to talk about any issues.
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Product
The reporting functions with NextGen Enterprise PM are fantastic. It is probably the best of any PM...
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Product
In NextGen Enterprise PM, I don’t like the inability to drag and drop appointments. If a patient...
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Culture, Value
It is important for customers to read the statement of work from NextGen Healthcare very carefully....
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Product
Some of the benefits that we have seen from using multiple solutions from NextGen Healthcare have...
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Value
I will be more satisfied with NextGen Enterprise PM if we can get a smooth transition and upgrade...
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Relationship
NextGen Healthcare's support is really just not there. The vendor isn't proactive. We have to call...
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Loyalty, Product
NextGen Enterprise PM has very robust reporting capabilities, but we still hired a company to work...
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Operations
We have received new modules that we had to get training on from NextGen Healthcare, and we had to...
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Value
NextGen Healthcare wants to charge us for everything. In the past, when we would get a module,...
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Operations
Depending on our needs, NextGen Enterprise PM can be a good system. A lot of the issues that we have...
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Product, Value
NextGen Healthcare has a lot of great reporting features where we can track KPIs, but using those...
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Operations, Product
We recently found out that when NextGen Healthcare implemented NextGen Enterprise PM, they actually...
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Product
NextGen Enterprise PM is super user-friendly. The system makes it easy to look at our schedules and...
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Loyalty, Relationship, Value
We are just realizing that we are supplementing a lot of the things that NextGen Healthcare doesn’t...
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Relationship, Product, Value
We have noticed that using multiple NextGen Healthcare solutions gives us more of an opportunity to...
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Operations
NextGen Healthcare could have more intuitive web-based training. I believe that it is hard for them...
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Operations, Product
NextGen Healthcare could have better release notes for upgrades. The notes aren't all-inclusive, and...
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Relationship, Operations
NextGen Healthcare just needs to have better first-line people. We should also be able to call the...
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Loyalty, Product
We couldn't use NextGen Enterprise PM without also using NextGen Enterprise EHR. We have to have...
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Product
There is terrible reporting in NextGen Enterprise PM. Trying to figure out what reports I need to...
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Commentary Summary
Comment Type Breakout