NextGen Enterprise PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
NextGen Healthcare’s PM product is extremely user friendly. Setting up the product is easy, and we...
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Functionality and Upgrades
NextGen Enterprise PM has some great programming and reporting features. It is somewhat modifiable....
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Implementation and Training
NextGen Healthcare has some training tools, but the vendor doesn't do anything without a fee. There...
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Lessons Learned
NextGen Enterprise PM is not a Windows-based system, and it isn't easy to learn. It took me a long...
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Functionality and Upgrades
The system has a lot of known issues (KIs). A lot of service tickets get sent to the vendor, and a...
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Service and Support
I would have given the vendor's support a lower rating in the past, but things have gotten a little...
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Implementation and Training
The vendor's implementation services and training are not very robust. NextGen Healthcare does some...
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Technology
NextGen Enterprise PM is a good standard tool, but the degree of enhancements and modernization is...
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Service and Support
Sometimes NextGen Healthcare’s support team will close tickets saying that the issues are resolved...
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Relationship
The vendor has created a community for us to reach out to whenever a target situation happens, but...
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Relationship
I don't think I have had any interactions with anybody other than the team that we have been working...
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Technology
For our specialty, the product is as good a tool as we can get. I feel NextGen Healthcare's product...
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Implementation and Training
NextGen Healthcare could offer more targeted training because we do a lot of programming and...
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Functionality and Upgrades
NextGen Healthcare constantly improves little things. Recently, we had a big hiccup based on some...
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Functionality and Upgrades
I wish that the programming would be more cohesive so that when a person fixes one part on one side...
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Functionality and Upgrades
NextGen Healthcare tends to put products out that are not optimized at the time of release. Years...
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Implementation and Training
NextGen Healthcare’s training was pretty much putting our ship in the water and setting us out to...
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Functionality and Upgrades
The functionality we have within NextGen Enterprise PM meets our needs. The system is robust, and...
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Functionality and Upgrades
NextGen Enterprise PM is a very robust solution, and that robustness can be overwhelming. Once the...
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Service and Support
There have been times when I have been waiting for something from the support people and their...
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Functionality and Upgrades
When new functionality comes out, NextGen Healthcare often touts it as the latest and greatest. They...
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Functionality and Upgrades
There is always a glitch with upgrades. Also, NextGen Healthcare is horrible at templates for a...
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Other Observations & Comments
The vendor doesn’t make any promises. The vendor just takes forever to respond. If the vendor told...
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Implementation and Training
We have actually done our own training. We have had to videotape our own training modules because...
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Interfacing and Integration
The vendor takes things out of their package that we need in order to do our jobs, and that makes us...
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Functionality and Upgrades
NextGen Enterprise PM is very similar to most of the other systems out there, so it is user friendly...
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Service and Support
Customers that call in and get ahold of NextGen Healthcare's tier-one support team have the worst...
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Service and Support
When I open a case with NextGen Healthcare, I always get ahold of onshore, high-tier support people,...
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Relationship
NextGen Healthcare's executives absolutely do not care about their clients. I wish the vendor would...
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Technology
The product has been pretty stable and has worked effectively, but NextGen Healthcare hasn’t done a...
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Service and Support
We have had experiences where we have opened cases to get something fixed or have an enhancement...
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Relationship
There is a lot of fluff around clients and very little transparency on NextGen Healthcare’s side....
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Service and Support
The upgrades always take longer than promised. Unfortunately, NextGen Healthcare uses an offshore...
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Implementation and Training
NextGen Healthcare offers a ton of free webinars for certain things, but we are charged a fee when...
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Implementation and Training
When we look at NextGen Healthcare's user guides, a lot of them don't match what actually happens in...
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Functionality and Upgrades
We run into issues all the time with the vendor's software because of how we export reporting files....
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Implementation and Training
The ongoing training has been self-directed and has not been great overall. NextGen Healthcare...
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Functionality and Upgrades
The basic reporting mechanisms are very opaque, and the reports themselves are really hard to get...
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Functionality and Upgrades
The vendor keeps about half of their promises. Sometimes things work well. There tends to be a huge...
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Sales and Contracting
It feels like every feature requires an extra fee. Basically, any change or fix that we need comes...
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Implementation and Training
NextGen Healthcare is pretty good about putting training out.
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Functionality and Upgrades
The solution is pretty user friendly. I like the ease of use. The product's out-of-box reports are...
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Service and Support
We can't get our support tickets resolved in a timely manner. We have been on the product for a long...
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Functionality and Upgrades
There are a lot of things we try to do, and it is hard to manipulate the templates. We customize the...
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Service and Support
Usually, when our IT team calls the vendor's support team with a question about something going on...
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Functionality and Upgrades
One of our biggest issues with NextGen Enterprise PM is the reporting. If we click one thing, it...
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Functionality and Upgrades
It is easy to find our issues when we are billing claims, and it is easy to manipulate claims...
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Functionality and Upgrades
Overall, I am happy with the vendor, but coming off of the most recent upgrade, all of the features...
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Other Observations & Comments
NextGen Healthcare does a good job of having a good training model. We just haven't been able to get...
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Interfacing and Integration
NextGen Healthcare has put a lot of effort into integration and has been stronger there, but there...
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Relationship
NextGen Healthcare is not very proactive. The vendor is trying to be more proactive with this last...
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Service and Support
When we have had an issue that the frontline support team at NextGen Healthcare has not dealt with...
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Functionality and Upgrades
NextGen Enterprise PM requires a lot of work on the front end to get a good value on the back end....
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Technology
NextGen Enterprise PM allows us to schedule physicians, nonphysicians, and nonprovider entities for...
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Functionality and Upgrades
I would like the product to be able to do electronic registrations and signatures natively instead...
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Interfacing and Integration
NextGen Enterprise PM has been pretty decent with regard to interoperability and interfaces.
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Other Observations & Comments
We have an account manager from NextGen Healthcare, but there is not a whole lot they can do. I love...
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Implementation and Training
There is no ongoing training from NextGen Healthcare. I don't like the vendor's training mechanisms....
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Lessons Learned
I would tell a potential customer that the behind-the-scenes setup of the product is imperative for...
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Lessons Learned
NextGen Healthcare is doing well. Our staff has had some issues, so we have had to set up different...
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Service and Support
We have an account manager. We used to have more of a hands-on one, but I think there is a staff...
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Service and Support
We have been able to meet with NextGen Healthcare’s sales account person, who is one that generates...
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Implementation and Training
NextGen Healthcare would benefit from offering more training.
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Relationship
We have done a lot of our own upgrades, but we have gotten support from NextGen Healthcare when we...
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Implementation and Training
NextGen Healthcare is really bad at communicating. They think that they are training us, but really,...
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Functionality and Upgrades
There are some things that are broken in the system that are known issues. I am not sure why NextGen...
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Service and Support
We get alerts from NextGen Healthcare when they have ongoing issues.
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Future Outlook
NextGen Healthcare’s UGMs are all about the new things that the vendor is tacking onto the product;...
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Future Outlook
Overall, NextGen Enterprise PM is a strong product. The vendor's strengths are long-term stability...
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Service and Support
There are a lot of proposed user enhancements that seem very quick and easy to do, but NextGen...
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Functionality and Upgrades
We are not on the current version of NextGen Enterprise PM, but we are scheduled for an upgrade. We...
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ROI / Cost
The vendor always tries to charge us every time we try to integrate anything.
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Future Outlook
We are switching vendors because the NextGen Healthcare product isn’t easy to use. There are a lot...
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Functionality and Upgrades
The practice management side of the application is easy to use.
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Functionality and Upgrades
NextGen Enterprise PM needs cleaner user interfaces and a greater ability for practices to be...
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Lessons Learned
If people want customized content, they should be prepared to pay a consulting group for a large...
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Functionality and Upgrades
NextGen Enterprise PM is pretty user friendly. I haven't had too many issues with it. The system...
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Functionality and Upgrades
I wish that there were more reports in NextGen Enterprise PM. We want to generate some reports from...
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Implementation and Training
Our recent upgrades for the system have gone pretty well. We haven't had any problems with...
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Functionality and Upgrades
We have to do a lot of clicking just to bill a claim in the system. NextGen Enterprise PM isn't easy...
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Functionality and Upgrades
I would tell a friend that the NextGen Healthcare PM system works fine. I wouldn't rave about it,...
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Relationship
We want more outreach. We almost never hear from NextGen Healthcare unless we reach out first. We...
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Functionality and Upgrades
NextGen Enterprise PM is a workhorse. The product is not sexy or glamorous, and it doesn’t wow me,...
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Functionality and Upgrades
We never have big software issues with NextGen Enterprise PM. Whenever we get upgrades from NextGen...
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Implementation and Training
I had a few people on my team do some training with me on the NextGen Healthcare software. I...
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Relationship
NextGen Healthcare does a really good job of keeping their support promises. They have recently had...
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Functionality and Upgrades
It is nice to see certain information on the front screen of NextGen Enterprise PM. Having the date...
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Functionality and Upgrades
NextGen Healthcare has done a good job of fine-tuning their product. The system's reports are...
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Functionality and Upgrades
If NextGen Healthcare could find a way to hide the last encounter button, that would help us with...
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Implementation and Training
The vendor's initial training was great. We haven't used the vendor's ongoing training, but NextGen...
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Functionality and Upgrades
NextGen Healthcare is always trying to improve, so a suggestion I have is fixing the issues we have...
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Functionality and Upgrades
The system has a learning curve, so it might take new users a week or so to get used to all of the...
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Functionality and Upgrades
I like the system. Its PM side is much more intuitive than its EHR side. We don't have to go through...
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Functionality and Upgrades
For the most part, the product has been meeting our needs very well. We have a lot of flexibility...
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Technology
I would like to see more control over reporting. Prior to NextGen Enterprise PM, we were on a...
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Relationship
On NextGen Healthcare’s Success Community, which is their website for clients, we have a mechanism...
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Functionality and Upgrades
NextGen Healthcare has known issues that they fix in the latest version of the product, but they...
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Service and Support
I think there is a high turnover in NextGen Healthcare’s technical staff, so the techs have only...
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Service and Support
The vendor doesn't personally notify us about issues, but they do update their website with known...
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Functionality and Upgrades
The solution has a couple of glitches. Sometimes, when new versions of the solution come out, we...
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Technology
The vendor provided us with a mobile app. They are always looking to develop things to help their clients....
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Service and Support
I have worked with the vendor's support people a lot. NextGen Healthcare has a good support website....
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Implementation and Training
NextGen Healthcare has free training that is very basic. That training is great for someone who is...
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ROI / Cost
We definitely get our money's worth from the vendor. I would recommend NextGen Healthcare to a peer...
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Functionality and Upgrades
The vendor could offer an option for electronic signatures. Other companies can provide...
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Implementation and Training
We really need good training from NextGen Healthcare. Their training mostly involves us looking...
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Functionality and Upgrades
For the most part, NextGen Enterprise PM is pretty good. What I would like to see is some...
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Functionality and Upgrades
NextGen Enterprise PM is not that easy to use. I am hoping that the ease of use is going to improve,...
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Relationship
The communication from NextGen Healthcare could be better. We get flash news about possible major...
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Relationship
NextGen Healthcare’s system delivers on its proclaimed functionalities. When there is something...
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Service and Support
NextGen Healthcare is struggling with its resources. They have slow response times for...
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ROI / Cost
The current clients of NextGen Healthcare have an opportunity to capitalize on the vendor’s...
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Implementation and Training
The training has been substandard with NextGen Healthcare, and I feel like there is a catch-22...
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Functionality and Upgrades
When mandates come out, NextGen Healthcare responds and is able to deliver on the products that our...
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Relationship
NextGen Healthcare's support changed, so we no longer have a person assigned to our account....
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ROI / Cost
When NextGen Healthcare started out with billing, they were very proficient and good at billing, but...
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Functionality and Upgrades
The billing system meets our needs. We are not going to change it. Our organization previously...
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Relationship
We have been dealing with NextGen Healthcare for a long time, and honestly, things have been great....
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Functionality and Upgrades
Usually, when we upgrade, we have to do two upgrades, one for the PM system and one for the EHR....
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ROI / Cost
NextGen Enterprise PM is set up for small practices, and it is the most affordable and...
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Implementation and Training
NextGen Healthcare's ongoing training is mediocre and not very effective. A lot of the vendor's...
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Functionality and Upgrades
NextGen Healthcare’s software works pretty well, especially the billing and the reporting pieces....
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Functionality and Upgrades
We would like to see a better self-scheduling piece within the system. We are looking for a solution...
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Relationship
I would never buy the product again. NextGen Healthcare doesn’t do thorough research and doesn’t...
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Functionality and Upgrades
The scheduling functionality in NextGen Enterprise PM is robust. The whole PM side of the system...
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Technology
I have noticed that there are many processes that are automated in billing systems other than...
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Service and Support
NextGen Healthcare's support processes are bad. It takes too long to get help or to get a response....
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Sales and Contracting
NextGen Healthcare could improve their pricing structure. If someone has a lot of part-time and per...
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Implementation and Training
As far as training goes, NextGen Healthcare has really evolved their eLearning platform. It is...
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Future Outlook
The new versions look really nice in NextGen Healthcare's software, so we are anticipating good...
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Functionality and Upgrades
When the vendor was moving to the new patient portal platform and keeping the cost low, they were...
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ROI / Cost
I have had some companies that do worse with nickel-and-diming, but I have had some that have done...
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Implementation and Training
We are doing an upgrade, and it does seem to be going much smoother than upgrades have gone before....
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Functionality and Upgrades
We do pretty much all of our scheduling just utilizing the PM system. There is a little more...
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Functionality and Upgrades
In terms of delivering new technology, NextGen Healthcare is not doing very well. The system has...
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Relationship
NextGen Healthcare is very noncommittal. There are a lot of known issues that the vendor will not...
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ROI / Cost
NextGen Healthcare is great, and all their products are very responsive. The outcomes are fabulous,...
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Service and Support
A few years ago, NextGen Healthcare started outsourcing their support, and ever since then, we have...
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Functionality and Upgrades
Everything is going smoothly for the billing staff and the front office staff with scheduling and...
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Service and Support
Most vendors' response times are between two and eight hours on a business day. However, we have...
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Technology
We are hosted by NextGen Healthcare. They provide support for our application. The vendor's hosting...
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Future Outlook
NextGen Enterprise PM is an okay system. However, everybody who has one of the big EMRs has issues...
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Relationship
NextGen Healthcare tries to keep their promises. They have a business, so they have to make business...
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ROI / Cost
There is so much information to be collected, and there are a lot of different places to go with the...
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Functionality and Upgrades
I really like how easy the system is to use. NextGen Healthcare has a forum to suggest ideas. Users...
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Functionality and Upgrades
Between NextGen Healthcare's product and our hard work, we have kept our days in A/R consistently...
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Functionality and Upgrades
I would like the reporting features to be upgraded in the system. We don’t have a lot of government...
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Service and Support
A few years ago, there was a new executive at NextGen Healthcare who revamped the support. That was...
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Relationship
We have a very good relationship with NextGen Healthcare. One of our executives is very strategic in...
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Implementation and Training
The vendor gives their customers as much training as the customer wants. The vendor charges for some...
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Service and Support
The vendor's tier-one support is horrible. If we can bypass tier one and get to a subject matter...
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Implementation and Training
The vendor has changed how they do upgrades, so we decided to revisit that and let them do our...
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Implementation and Training
NextGen Healthcare delayed the implementation services a bit to make sure all the insurance...
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Functionality and Upgrades
The only issues I see with NextGen Enterprise PM are very small things. Some things change what I do...
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Service and Support
Any time we have a problem or there is a glitch in the system, if we need something fixed, NextGen...
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ROI / Cost
NextGen Healthcare's practice management solution is the best in class. It works for small and large...
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Functionality and Upgrades
Billing insurance is a nightmare, and that is just getting worse. NextGen Enterprise PM has really...
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Functionality and Upgrades
Upgrades with NextGen Enterprise PM are incredibly painful; it takes months of sustained effort to...
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Implementation and Training
We don't get a lot of ongoing training from NextGen Healthcare. The vendor has the same redundant...
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Functionality and Upgrades
NexGen Healthcare does have a vision they are trying to deliver on. I would love to see them slow...
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Win/Loss - Why they were selected (by current clients)
We got tired of our previous system, so we evaluated different vendors, and we decided to go with...
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Functionality and Upgrades
There are things that we like about the system, and there are things we don't like about it, but...
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Service and Support
Since COVID-19 happened, NextGen Healthcare's customer service seems to have declined. The vendor is...
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ROI / Cost
Anytime we sneeze, the vendor wants to charge us. Our leadership is particularly vocal about that.
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Other Observations & Comments
The training is all web based. If we ask a question, the vendor directs us to a web tutorial. The...
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Service and Support
We pretty much initiate any new things. NextGen Healthcare will rarely come to tell us about new...
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Future Outlook
We have several projects that are underway, so once we do an upgrade and implement a couple of...
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Relationship
Our account manager is really good and covers us on all of the software we have from NextGen...
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Service and Support
One area we continue to struggle with is support. The support is good for some things, but it really...
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Functionality and Upgrades
NextGen Enterprise PM is a good product that works well. We just have to stay in contact with the...
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Future Outlook
NextGen Enterprise PM still needs some work on integration. Otherwise, we probably would not be...
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Functionality and Upgrades
In the past, we had good upgrades with NextGen Healthcare, but our most recent upgrade was a...
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Technology
We use both NextGen Enterprise PM and NextGen Enterprise EHR, which function well together as one...
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Functionality and Upgrades
We have run across a problem with NextGen Enterprise PM, and I don't have a good fix for this...
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Service and Support
I don't have any problem with NextGen Enterprise PM's support if I get a quick answer. The answers...
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Functionality and Upgrades
I think NextGen Enterprise PM's lack of customizable features may be for our benefit. The vendor's...
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Interfacing and Integration
There are things that are missing in terms of integrations and connectivity with other products. I...
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Service and Support
The support is actually really good. I usually get people who are fairly knowledgeable, and these...
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Relationship
In terms of proactive service, we don't really get anything from the vendor other than when I ask...
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Implementation and Training
The vendor doesn't really do any training. They do provide training videos that we can go online and...
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ROI / Cost
I don't really mess with NextGen Enterprise PM beyond setting up users, so I would buy the system...
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Functionality and Upgrades
I am not really too thrilled with the way that the program looks. The appearance makes the system...
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Relationship
We don't see any executive involvement. For a company as large as NextGen Healthcare is, their...
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Service and Support
Sometimes when we have to open up a ticket and we mark something critical, we don't get any...
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Service and Support
We have had to bring some things to the vendor's attention to fix after a standard or a law has been...
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Functionality and Upgrades
We love NextGen Healthcare. On the PM side, running reports is really awesome.
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Functionality and Upgrades
On the billing side, I love the system because it is easier to use and more streamlined than what we...
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Interfacing and Integration
The integration with the EMR is very good. We have had a couple of hiccups, but those have been IT...
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Service and Support
NextGen Enterprise PM is very easy to work with. Whenever we have any questions or anything, we just...
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Future Outlook
There is a big upgrade coming out, and I anticipate that the vendor will continue to take care of us...
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Functionality and Upgrades
We use NextGen Healthcare's clearinghouse along with the PM system, and those things meet our needs....
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Functionality and Upgrades
One thing that NextGen Healthcare could do better is their billing. It is complicated to make...
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Functionality and Upgrades
When it comes to the schedules and everything, the system is really dummy friendly. It is not...
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Other Observations & Comments
We are discussing whether the version of NextGen Enterprise PM that we have is sufficient for what...
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Functionality and Upgrades
NextGen Enterprise PM's strength is that it works. We haven't had any significant downtime. What the...
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Functionality and Upgrades
The downside of NextGen Enterprise PM is that we don't have as much control over things as we do in...
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Functionality and Upgrades
The only issue that I am having right now is there is something that is broken in the background,...
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Relationship
We have a support representative that reaches out to us, and they review the tickets I have open....
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ROI / Cost
NextGen Healthcare charges us for every little thing. We try negotiating, but they are pretty much set....
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ROI / Cost
NextGen Healthcare does virtual visits well. They have a tool that they use for virtual visits, and...
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Interfacing and Integration
Remote patient monitoring is not integrated very well within the product, and the vendor could do a...
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Relationship
I would like to see NextGen Healthcare have a better hands-on approach with their customers. The...
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Functionality and Upgrades
NextGen Enterprise PM is used for scheduling and reporting. We use a third party for our billing....
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