Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Analyst/Coordinator
Loyalty, Product
I have heard that NextGen Healthcare has had all sorts of problems...
Analyst/Coordinator
Relationship
I feel like some of the techs at NextGen Healthcare are more...
Analyst/Coordinator
Value
The product is very expensive, and every time we want some new...
Analyst/Coordinator
Product
Overall, the product is good, and it meets our needs. It is nice to...
Analyst/Coordinator
Relationship, Product
I'm really disappointed with NextGen Healthcare right now. I have been...
Analyst/Coordinator
Value
With the added charges, we simply can’t afford NextGen Healthcare's...
Analyst/Coordinator
Product, Value
With every new release, we are finding major problems. Even NextGen...
Analyst/Coordinator
Product
At the moment, NextGen Healthcare's PM system isn't stable. A...
Analyst/Coordinator
Relationship
NextGen Healthcare's support is a major problem. When we submit...
Analyst/Coordinator
Value
In general, NextGen Healthcare is becoming increasingly cost...