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NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
NextGen Enterprise PM is a solid revenue cycle system, front to back. It does everything. It...
In NextGen Enterprise PM, people struggle with entering charges, visibility of charges, and account...
We used to have a stronger partnership with NextGen Healthcare. There is a lack of support. Their...
I’d like transparency and more inclusive pricing, especially on the NextGen Healthcare side. They...
NextGen Enterprise PM is an encounter-driven system. I'd like to see them make things easier from a...
The challenge with NextGen Healthcare is establishing timelines to kick off projects. Sometimes...
NextGen Healthcare has brought in a unique set of talent and capabilities across the organization....
We've been on NextGen Enterprise EHR for many years now. We have done a lot of work in NextGen...
NextGen Healthcare could tighten up some of their training. In healthcare, one of the challenges...
NextGen Healthcare has the new Ambient Assist offering, and they are using a lot of AI products...
NextGen Healthcare has made a lot of improvements. I would have given NextGen Healthcare a lower...
We have integrated deeply with NextGen Healthcare. We use all their internal products.
Consistency and reliability is probably one of the biggest reasons I would want to buy NextGen...
The ability for customization is the strength of NextGen Healthcare's EHR. Adding more customization...
NextGen Enterprise PM meets our reporting requirements really well. The system does a good job of...
Support has not been great lately with NextGen Healthcare. We just lost our dedicated technical...
A lot of what NextGen Healthcare delivered with the recent upgrade came with a lot of new issues. We...
NextGen Healthcare is lagging behind the market in solution capabilities. But they are about to leap...
On the PM side, if we know what we're doing, we get pretty good outcomes. The system has some...
NextGen Healthcare is transparent in the fact that they tell us what they’re charging us.
NextGen Healthcare doesn't give us a lot of options in terms of which clearinghouse we can work...
NextGen Healthcare is not part of our long-term plans. We are going with another solution. That was...
NextGen Healthcare stays on top of regulations. That is a key thing in any healthcare setting.
NextGen Healthcare recently updated their support portal, so now we have a dashboard to see the...
I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...
The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...
Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...
NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...
We were looking to move away from NextGen Healthcare's system, but due to the current state of the...
Commentary Summary
Comment Type Breakout