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Nordic EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

Nordic does a phenomenal job of documenting, transitioning things over to us, and ensuring we really...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

Nordic is a lot more expensive than what you would pay any other organization.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I would tell a potential client that Nordic is expensive. I would say that right up front. They are...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

On the Nordic side, there were a number of senior consultants who were extremely knowledgeable about...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

Some of Nordic’s project leaders weren't as strong as they needed to be, and the project drifted a...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

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