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Nordic Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

Nordic is a great partner. In IT consulting, we can never control the individuality of resources,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We had some challenges with our Nordic project where someone had to leave, and the person who was...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Nordic met our expectations. We ended in a good place, but we had some rocky moments. The funny...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Nordic has really tried to become less of a body shop or staff augmentation shop and more of a...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

We went with Nordic because we had previous experience with one of their people, who was the most...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

Nordic definitely provided us with technical expertise, and they did an excellent job. They were...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We have had multiple different candidates come in from Nordic. The core few have been here from the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

We chose Nordic because we felt like they had the breadth of services. So when we looked at what...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

CIO

We could have used more planning up front because we had to react to issues that came up during the...

Comment Tone Negative
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

CIO

The major area of improvement for Nordic is that they are not the most cost-effective partner. That...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Nordic has met our expectations, but to exceed our expectations, they would need to have individuals...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Nordic has been pretty flexible with us around charges, but they have gotten a little more expensive...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Director

Nordic’s leaders are very flexible. They are very willing to work with us and do what it takes to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The developers from Nordic truly understand the development tools deeply, and our internal...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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