PowerScribe 360/One Commentary
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Mac Boyter
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User Commentary

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Physician

Relationship, Product

Nuance still has the best product, and they are behaving like they do. Everyone is integrated, so it...

Nov 2024
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Physician

Relationship

I am not trying to target Nuance, but Nuance has to be more responsive. They have really faded. The...

Nov 2024
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Physician

Relationship

Nuance's support is off. The issue is not the product. The vendor doesn't engage the upper-level...

Nov 2024
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Physician

Relationship

We are having massive issues where PowerScribe One is inserting words, and I found out that we...

Nov 2024
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Physician

Loyalty, Product

PowerScribe One has a lot of room for improvement. It is not good. We are not on the latest version...

Nov 2024
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Physician

Value

Nuance is the worst at nickel-and-diming. Nuance is way behind on their AI and the things they want...

Nov 2024
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COO

Operations, Product

The vendor's upgrades were a little rocky initially. Now I think things are better. We recently did...

Nov 2024
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COO

Loyalty, Product

With all the AI and everything else that is coming and has been promised, I think some of the future...

Nov 2024
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COO

Relationship

The vendor's support is lacking. I frequently have to escalate up to pretty high levels in the...

Nov 2024
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COO

Relationship

For me, the way I get things done is to talk to the vendor's executives, and they eventually push...

Nov 2024
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COO

Value

The vendor charges too much per case. Also, there has been an open API that every hospital that...

Nov 2024
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COO

Operations, Product

Radiologists know the product because the vendor hasn't changed much of the UI in over 30 years. The...

Nov 2024
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COO

Product

In terms of integration, the product does what it needs. It uses HL7, and the API, as long as the...

Nov 2024
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COO

Operations, Value

For the training, everything is remote right now. Generally, it is not one-on-one; it is a class. We...

Nov 2024
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Analyst/Coordinator

Operations, Product

I like the solution's ease of use and the ease of training doctors. It is one of the biggest adopted...

Oct 2024
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Analyst/Coordinator

Product

We would like the product to have backward compatibility with some things. We need to get a server...

Oct 2024
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Analyst/Coordinator

Loyalty

The vendor is moving forward with cloud solutions. They are working hard. I saw a demonstration of...

Oct 2024
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Manager

Relationship

PowerScribe One is very reliable. In fact, I have almost no issues with it ever even hiccuping. My...

Oct 2024
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Manager

Loyalty, Product

Nuance’s stuff is just so easy. PowerScribe One is not as large of a product as PACS products are....

Oct 2024
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Manager

Relationship

Since Nuance was acquired by Microsoft, their customer service has changed just a little. But the...

Oct 2024
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Manager

Loyalty, Product, Value

We did an upgrade to PowerScribe One, which is the new, evolved platform. PowerScribe 360 is the old...

Oct 2024
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Manager

Relationship

If we need immediate support with the server and stuff like that, we can call and get service pretty...

Oct 2024
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Manager

Loyalty, Product

Nuance works toward making things more intuitive with each upgrade. From v.2019 to v.2023, there...

Oct 2024
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Manager

Operations

Nuance has a good combination of hands-on training with both the clinical and informatics sides....

Sep 2024
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Manager

Product

PowerScribe 360 is such an industry standard that most of our staff members are used to it. It is...

Sep 2024
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Manager

Product

We don’t have any issues with report integrations or reporting flowing between PowerScribe 360 and...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor is very supportive. We went with PowerScribe One, and we have routine meetings, although...

Sep 2024
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Director

Relationship

We have seen some shifts since Microsoft took over Nuance. The company is large, and we hope Nuance...

Aug 2024
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Manager

Relationship, Operations

PowerScribe One works well operationally. However, it takes a long time to implement. It requires a...

Aug 2024
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Manager

Value

Nuance is going to charge us for every single thing. There is no wiggle room with Nuance. I have...

Aug 2024
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Manager

Product

The radiologists use PowerScribe 360. They love it. The thing about PowerScribe 360 is other than in...

Aug 2024
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Manager

Relationship

Nuance keeps all their promises. If they didn't, we wouldn't be with them. Also, I don't really have...

Aug 2024
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Manager

Relationship

Nuance has phenomenal customer support, and PowerScribe 360 has excellent voice recognition....

Jul 2024
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Manager

Loyalty, Relationship

Nuance has kept all of their promises so far. Unfortunately, they are going to force us to go to...

Jul 2024
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Manager

Value

Nuance charges for every little thing. PowerScribe 360 is a great product, but it is very expensive,...

Jul 2024
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Analyst/Coordinator

Loyalty

I never hear from Nuance; they never reach out, and they never alert me of really anything other...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

I know Nuance is phasing PowerScribe 360 out and moving to PowerScribe One. The feedback I have...

Jul 2024
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Analyst/Coordinator

Operations

I would love to do more in-depth training with Nuance, but that is no fault of theirs. The issue is...

Jul 2024
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Analyst/Coordinator

Product

PowerScribe 360 works fine, but it is difficult because it is complex; there is a lot to it. With...

Jul 2024
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Analyst/Coordinator

Operations, Product

With the last upgrade we did for PowerScribe 360, we had some trouble with the installation. We...

Jul 2024
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Analyst/Coordinator

Operations, Product

There are a lot of clicks to accomplish anything in the product. If we copy a template from one user...

Jun 2024
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Analyst/Coordinator

Product, Value

PowerScribe One has been a struggle for us, but I am unfamiliar with the competition, so I don't...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

The vendor doesn't keep promises because we still have not received support for some of our issues...

Jun 2024
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Manager

Relationship

The doctors like PowerScribe 360. There are a few complaints about the voice recognition...

May 2024
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VP/Other Executive

Product

PowerScribe 360 doesn't have the new stuff, but it is very functional and stable, and we have been...

Apr 2024
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VP/Other Executive

Loyalty, Product

For its time, PowerScribe 360 is solid product, but Nuance is not really updating it to make it into...

Apr 2024
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VP/Other Executive

Relationship, Value

We had a big capital outlay originally for PowerScribe 360, but we have been using it forever, and...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

I have been a fan of PowerScribe 360, but the past few years, especially while trying to make the...

Apr 2024
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Analyst/Coordinator

Relationship

The vendor's upgrade people I worked with were great, but then the support moved offshore, and that...

Apr 2024
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Manager

Relationship

Nuance doesn't really notify us if there is a bug or something like that in a version. Basically, we...

Apr 2024
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Manager

Loyalty

I can't think of a thing that I am needing with PowerScribe 360 at this point. Everything is working...

Apr 2024
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Manager

Relationship

Anytime we need a change or development, Nuance at least puts in the work to get it developed for...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

I don't know anything about any other vendor. We didn't go through a selection process because we...

Apr 2024
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Analyst/Coordinator

Value

I am a bit unhappy about Nuance’s charging because when something didn't work, they told us we had...

Apr 2024
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Analyst/Coordinator

Operations

We don't have ongoing training. With the package, we got a lot of training for radiologists. A lot...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

Whoever wants to do an upgrade with PowerScribe One must do their own research, a lot of due...

Apr 2024
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Manager

Relationship, Product

PowerScribe One has worked out really well for us. They really do a pretty good job. On occasion, I...

Apr 2024
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Manager

Relationship

Nuance's service is really good. There is always somebody who speaks English fluently and can walk...

Apr 2024
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Manager

Relationship, Product

With PowerScribe One, the integration is really good between the PACS and the EMRs, and we are able...

Apr 2024
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Manager

Culture, Value

In terms of costs, the vendor has been very helpful, and I don't believe I have been presented with...

Mar 2024
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Manager

Product

PowerScribe 360 is the best voice dictation product I have seen. I don't think I have anything bad...

Mar 2024
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CEO/President

Product

PowerScribe One uses AI behind the scenes, not only for better voice recognition but for an option...

Mar 2024
||
(0)
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CEO/President

Product

Back in the day, the screen was bright white, and we would have to go in and change our settings if...

Mar 2024
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CEO/President

Product, Value

PowerScribe One is an incredibly powerful tool I use every single day. I use PowerScribe One to...

Mar 2024
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CEO/President

Operations

For the implementation, we had a very clear timeline and very clear communication. We had point...

Mar 2024
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CEO/President

Operations, Product

With PowerScribe One, we are up-to-date. The updates are not incredibly frequent such that they are...

Mar 2024
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CEO/President

Operations

With PowerScribe One, there was an onboarding specialist who taught me everything, and we had a...

Mar 2024
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CEO/President

Loyalty, Product

The product works and doesn’t break; there is no downtime with PowerScribe One, and that is...

Mar 2024
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Analyst/Coordinator

Product

I would probably like to see Nuance get more into AI. I know that they have touched a little on...

Mar 2024
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Analyst/Coordinator

Relationship

The customer service from Nuance has been great. Anytime we have any issues, they get back with us....

Mar 2024
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VP/Other Executive

Loyalty

We don't know how long we can stay on PowerScribe 360. Nuance has a new product that we are...

Mar 2024
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VP/Other Executive

Culture, Value

We have a very straightforward contract for PowerScribe 360. There aren't a lot of other things for...

Mar 2024
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VP/Other Executive

Product

At this point, PowerScribe 360 is working the way it is supposed to work. I have never had any...

Mar 2024
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VP/Other Executive

Relationship, Product

When it comes to integration, some things just can't be done. That isn't necessarily due to a lack...

Mar 2024
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VP/Other Executive

Operations

Due to our inability to get PowerScribe One and the fact that we aren't on it already, I would rate...

Mar 2024
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VP/Other Executive

Relationship, Value

Nuance has allowed us to be very productive and effective. I am disappointed that they aren't on a...

Mar 2024
||
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VP/Other Executive

Relationship, Product

The more times Nuance gets acquired, the less we know about them. They have multiple products, but...

Mar 2024
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Manager

Loyalty

PowerScribe One is definitely a part of our long-term plans, but Nuance has really taken a hit since...

Mar 2024
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Manager

Value

I find Nuance to be pretty expensive for what they are. It would be nice to have a lower cost structure....

Feb 2024
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Manager

Relationship

As far as Nuance's executive involvement goes, it would be nice for them to have an annual business...

Feb 2024
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Manager

Value

Nuance has moved away from proprietary licenses to subscriptions. Now they charge us for things that...

Feb 2024
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Manager

Product

The vendor was great when we integrated a product with their product. All our doctors have used...

Feb 2024
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CIO

Loyalty, Product

PowerScribe 360 is certainly one of the top considerations, but I don't think it is a slam dunk by...

Feb 2024
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CIO

Value

PowerScribe 360 is expensive. Nuance probably charges for every little thing. That is one of our...

Feb 2024
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CIO

Loyalty

Nuance has the right idea with their PowerScribe One, but they need to execute it better. The...

Feb 2024
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CIO

Relationship

Nuance’s support is good. I think they do okay, but I don't know whether we get a lot of proactive service....

Feb 2024
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CIO

Loyalty

I hope PowerScribe One becomes what we hope it will and that the vendor gets a reality check with...

Feb 2024
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CIO

Product

Nuance does a good job of keeping promises. PowerScribe 360 is incredibly flexible, and it allows...

Feb 2024
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Analyst/Coordinator

Value

Nuance doesn’t nickel-and-dime us, but the product is fairly expensive.

Jan 2024
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Analyst/Coordinator

Relationship

PowerScribe 360 is pretty reliable, and Nuance is probably one of the best vendors that we deal...

Jan 2024
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CEO/President

Loyalty

We have used PowerScribe One to make our business as successful and efficient as possible. This...

Jan 2024
||
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CEO/President

Product, Value

PowerScribe One is a very powerful and intelligent voice recognition system. It allows me to dictate...

Jan 2024
||
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CEO/President

Product

PowerScribe One is not perfect, and there are certain things it still doesn't recognize. Maybe that...

Jan 2024
||
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CEO/President

Value

PowerScribe One has dramatically improved my efficiency in dictating. That is measurable, and the...

Jan 2024
||
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Manager

Relationship, Product

I would like the reports in the system to be better. There was a point when users who had a reports...

Jan 2024
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Manager

Loyalty

Hopefully, Nuance's partnership with Microsoft will be good. It already looks like it will be. We...

Jan 2024
||
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Manager

Product

We used a different vendor's voice recognition software before going with Nuance's. PowerScribe One...

Jan 2024
||
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Manager

Value

Nuance was bought by Microsoft, so dealing with their corporate team is a bit difficult right now....

Dec 2023
||
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Manager

Product

PowerScribe 360 has been a reliable, solid, industry-leading product for years. Also, one thing that...

Dec 2023
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