PowerScribe 360/One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Nuance still has the best product, and they are behaving like they do. Everyone is integrated, so it...
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Relationship
I am not trying to target Nuance, but Nuance has to be more responsive. They have really faded. The...
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Relationship
Nuance's support is off. The issue is not the product. The vendor doesn't engage the upper-level...
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Relationship
We are having massive issues where PowerScribe One is inserting words, and I found out that we...
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Loyalty, Product
PowerScribe One has a lot of room for improvement. It is not good. We are not on the latest version...
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Value
Nuance is the worst at nickel-and-diming. Nuance is way behind on their AI and the things they want...
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Operations, Product
The vendor's upgrades were a little rocky initially. Now I think things are better. We recently did...
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Loyalty, Product
With all the AI and everything else that is coming and has been promised, I think some of the future...
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Relationship
The vendor's support is lacking. I frequently have to escalate up to pretty high levels in the...
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Relationship
For me, the way I get things done is to talk to the vendor's executives, and they eventually push...
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Value
The vendor charges too much per case. Also, there has been an open API that every hospital that...
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Operations, Product
Radiologists know the product because the vendor hasn't changed much of the UI in over 30 years. The...
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Product
In terms of integration, the product does what it needs. It uses HL7, and the API, as long as the...
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Operations, Value
For the training, everything is remote right now. Generally, it is not one-on-one; it is a class. We...
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Operations, Product
I like the solution's ease of use and the ease of training doctors. It is one of the biggest adopted...
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Product
We would like the product to have backward compatibility with some things. We need to get a server...
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Loyalty
The vendor is moving forward with cloud solutions. They are working hard. I saw a demonstration of...
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Relationship
PowerScribe One is very reliable. In fact, I have almost no issues with it ever even hiccuping. My...
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Loyalty, Product
Nuance’s stuff is just so easy. PowerScribe One is not as large of a product as PACS products are....
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Relationship
Since Nuance was acquired by Microsoft, their customer service has changed just a little. But the...
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Loyalty, Product, Value
We did an upgrade to PowerScribe One, which is the new, evolved platform. PowerScribe 360 is the old...
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Relationship
If we need immediate support with the server and stuff like that, we can call and get service pretty...
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Loyalty, Product
Nuance works toward making things more intuitive with each upgrade. From v.2019 to v.2023, there...
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Operations
Nuance has a good combination of hands-on training with both the clinical and informatics sides....
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Product
PowerScribe 360 is such an industry standard that most of our staff members are used to it. It is...
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Product
We don’t have any issues with report integrations or reporting flowing between PowerScribe 360 and...
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Relationship
The vendor is very supportive. We went with PowerScribe One, and we have routine meetings, although...
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Relationship
We have seen some shifts since Microsoft took over Nuance. The company is large, and we hope Nuance...
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Relationship, Operations
PowerScribe One works well operationally. However, it takes a long time to implement. It requires a...
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Value
Nuance is going to charge us for every single thing. There is no wiggle room with Nuance. I have...
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Product
The radiologists use PowerScribe 360. They love it. The thing about PowerScribe 360 is other than in...
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Relationship
Nuance keeps all their promises. If they didn't, we wouldn't be with them. Also, I don't really have...
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Relationship
Nuance has phenomenal customer support, and PowerScribe 360 has excellent voice recognition....
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Loyalty, Relationship
Nuance has kept all of their promises so far. Unfortunately, they are going to force us to go to...
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Value
Nuance charges for every little thing. PowerScribe 360 is a great product, but it is very expensive,...
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Loyalty
I never hear from Nuance; they never reach out, and they never alert me of really anything other...
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Loyalty, Value
I know Nuance is phasing PowerScribe 360 out and moving to PowerScribe One. The feedback I have...
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Operations
I would love to do more in-depth training with Nuance, but that is no fault of theirs. The issue is...
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Product
PowerScribe 360 works fine, but it is difficult because it is complex; there is a lot to it. With...
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Operations, Product
With the last upgrade we did for PowerScribe 360, we had some trouble with the installation. We...
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Operations, Product
There are a lot of clicks to accomplish anything in the product. If we copy a template from one user...
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Product, Value
PowerScribe One has been a struggle for us, but I am unfamiliar with the competition, so I don't...
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Relationship, Operations
The vendor doesn't keep promises because we still have not received support for some of our issues...
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Relationship
The doctors like PowerScribe 360. There are a few complaints about the voice recognition...
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Product
PowerScribe 360 doesn't have the new stuff, but it is very functional and stable, and we have been...
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Loyalty, Product
For its time, PowerScribe 360 is solid product, but Nuance is not really updating it to make it into...
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Relationship, Value
We had a big capital outlay originally for PowerScribe 360, but we have been using it forever, and...
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Loyalty, Relationship
I have been a fan of PowerScribe 360, but the past few years, especially while trying to make the...
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Relationship
The vendor's upgrade people I worked with were great, but then the support moved offshore, and that...
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Relationship
Nuance doesn't really notify us if there is a bug or something like that in a version. Basically, we...
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Loyalty
I can't think of a thing that I am needing with PowerScribe 360 at this point. Everything is working...
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Relationship
Anytime we need a change or development, Nuance at least puts in the work to get it developed for...
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Loyalty, Relationship
I don't know anything about any other vendor. We didn't go through a selection process because we...
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Value
I am a bit unhappy about Nuance’s charging because when something didn't work, they told us we had...
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Operations
We don't have ongoing training. With the package, we got a lot of training for radiologists. A lot...
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Relationship, Operations
Whoever wants to do an upgrade with PowerScribe One must do their own research, a lot of due...
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Relationship, Product
PowerScribe One has worked out really well for us. They really do a pretty good job. On occasion, I...
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Relationship
Nuance's service is really good. There is always somebody who speaks English fluently and can walk...
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Relationship, Product
With PowerScribe One, the integration is really good between the PACS and the EMRs, and we are able...
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Culture, Value
In terms of costs, the vendor has been very helpful, and I don't believe I have been presented with...
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Product
PowerScribe 360 is the best voice dictation product I have seen. I don't think I have anything bad...
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Product
PowerScribe One uses AI behind the scenes, not only for better voice recognition but for an option...
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Product
Back in the day, the screen was bright white, and we would have to go in and change our settings if...
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Product, Value
PowerScribe One is an incredibly powerful tool I use every single day. I use PowerScribe One to...
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Operations
For the implementation, we had a very clear timeline and very clear communication. We had point...
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Operations, Product
With PowerScribe One, we are up-to-date. The updates are not incredibly frequent such that they are...
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Operations
With PowerScribe One, there was an onboarding specialist who taught me everything, and we had a...
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Loyalty, Product
The product works and doesn’t break; there is no downtime with PowerScribe One, and that is...
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Product
I would probably like to see Nuance get more into AI. I know that they have touched a little on...
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Relationship
The customer service from Nuance has been great. Anytime we have any issues, they get back with us....
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Loyalty
We don't know how long we can stay on PowerScribe 360. Nuance has a new product that we are...
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Culture, Value
We have a very straightforward contract for PowerScribe 360. There aren't a lot of other things for...
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Product
At this point, PowerScribe 360 is working the way it is supposed to work. I have never had any...
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Relationship, Product
When it comes to integration, some things just can't be done. That isn't necessarily due to a lack...
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Operations
Due to our inability to get PowerScribe One and the fact that we aren't on it already, I would rate...
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Relationship, Value
Nuance has allowed us to be very productive and effective. I am disappointed that they aren't on a...
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Relationship, Product
The more times Nuance gets acquired, the less we know about them. They have multiple products, but...
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Loyalty
PowerScribe One is definitely a part of our long-term plans, but Nuance has really taken a hit since...
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Value
I find Nuance to be pretty expensive for what they are. It would be nice to have a lower cost structure....
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Relationship
As far as Nuance's executive involvement goes, it would be nice for them to have an annual business...
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Value
Nuance has moved away from proprietary licenses to subscriptions. Now they charge us for things that...
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Product
The vendor was great when we integrated a product with their product. All our doctors have used...
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Loyalty, Product
PowerScribe 360 is certainly one of the top considerations, but I don't think it is a slam dunk by...
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Value
PowerScribe 360 is expensive. Nuance probably charges for every little thing. That is one of our...
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Loyalty
Nuance has the right idea with their PowerScribe One, but they need to execute it better. The...
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Relationship
Nuance’s support is good. I think they do okay, but I don't know whether we get a lot of proactive service....
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Loyalty
I hope PowerScribe One becomes what we hope it will and that the vendor gets a reality check with...
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Product
Nuance does a good job of keeping promises. PowerScribe 360 is incredibly flexible, and it allows...
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Value
Nuance doesn’t nickel-and-dime us, but the product is fairly expensive.
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Relationship
PowerScribe 360 is pretty reliable, and Nuance is probably one of the best vendors that we deal...
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Loyalty
We have used PowerScribe One to make our business as successful and efficient as possible. This...
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Product, Value
PowerScribe One is a very powerful and intelligent voice recognition system. It allows me to dictate...
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Product
PowerScribe One is not perfect, and there are certain things it still doesn't recognize. Maybe that...
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Value
PowerScribe One has dramatically improved my efficiency in dictating. That is measurable, and the...
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Relationship, Product
I would like the reports in the system to be better. There was a point when users who had a reports...
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Loyalty
Hopefully, Nuance's partnership with Microsoft will be good. It already looks like it will be. We...
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Product
We used a different vendor's voice recognition software before going with Nuance's. PowerScribe One...
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Value
Nuance was bought by Microsoft, so dealing with their corporate team is a bit difficult right now....
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Product
PowerScribe 360 has been a reliable, solid, industry-leading product for years. Also, one thing that...
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Loyalty, Operations, Product
We have had no problem at all with integrating PowerScribe 360 with other solutions. Since Nuance is...
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Relationship, Product
Nuance supports some AI integrations already. We are using a little widget called Rad AI Omni that...
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Operations
For training, Nuance had some videos that they gave us beforehand that we were able to look at, and...
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Product
PowerScribe 360 works really well. Our last speech recognition solution would miss or duplicate...
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Relationship, Product
There are no calls about PowerScribe 360 to our IT department. There have been a few small things....
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