PowerScribe 360/One Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
A lot of the functionality that was supposed to be present in the product was not ready for...
Login or Create an Account to see details.
Product
There are a lot of wish-list items for PowerScribe 360, including basic things, like the ability to...
Login or Create an Account to see details.
Relationship
With support from Nuance, the main issue that usually comes up from our IT team, which does the...
Login or Create an Account to see details.
Loyalty
PowerScribe One is Nuance’s new product; they are moving away from PowerScribe 360. However, we are...
Login or Create an Account to see details.
Product
Nuance put us in a state where they upgraded us to a version of PowerScribe One and then pulled it...
Login or Create an Account to see details.
Product
There isn't a whole lot that we like about PowerScribe One. It isn't an easy application for an...
Login or Create an Account to see details.
Product
PowerScribe One is reliable to the point where it keeps us afloat. However, it doesn't do much more...
Login or Create an Account to see details.
Product
PowerScribe One's design is adequate. PowerScribe One allows us to do some structured reporting.
Login or Create an Account to see details.
Loyalty
Our radiologists want to replace PowerScribe One, and they want to use another application to do...
Login or Create an Account to see details.
Relationship
I would like to see improved responsiveness and more dedicated resources from Nuance. We struggle...
Login or Create an Account to see details.
Culture, Loyalty, Product
PowerScribe 360 is rapidly falling behind market standards, and we are looking for alternate systems...
Login or Create an Account to see details.
Loyalty
We might stay with the system. It is the longest-standing product in the market, so there is a...
Login or Create an Account to see details.
Relationship
If we have functionality issues, Nuance will absolutely help us resolve them.
Login or Create an Account to see details.
Value
We have exceptional pricing with Nuance. They allow the massive financial engine of our organization...
Login or Create an Account to see details.
Relationship
I believe that some customer service elements have fallen off with Nuance. They are losing our...
Login or Create an Account to see details.
Loyalty
We still have major concerns about the system's ability to scale. We also have general concerns...
Login or Create an Account to see details.
Culture, Value
Nuance charges us at an easy and very straightforward negotiated rate. They don't nickel-and-dime...
Login or Create an Account to see details.
Product
The system's impression generator works seamlessly with the system, and there is an interface engine...
Login or Create an Account to see details.
Relationship, Value
When Nuance was a small company, they were more customer-oriented and took care of us. But now, the...
Login or Create an Account to see details.
Loyalty, Product
End users are pretty happy with PowerScribe One, but we are planning to do an upgrade this year...
Login or Create an Account to see details.
Loyalty, Relationship
It takes a while to get answers when we have a support question that needs to go to specific people...
Login or Create an Account to see details.
Relationship, Operations
I like to be nice to Nuance, but I like to be nice to us too. When they publish their manual and...
Login or Create an Account to see details.
Operations, Product
One of the big things that we encountered with a recent upgrade for PowerScribe 360 was that it...
Login or Create an Account to see details.
Culture, Value
Nuance will bill us for every hour that they spend working on something for us. It would be better...
Login or Create an Account to see details.
Relationship
To get Nuance's support, we go through a standard phone call or email. We have a pretty good rapport...
Login or Create an Account to see details.
Operations
We just upgraded PowerScribe 360, and the implementation was rocky, but we got it all done. The...
Login or Create an Account to see details.
Product, Value
We would absolutely buy the solution again. It is a night-and-day difference from our previous...
Login or Create an Account to see details.
Operations
Nuance's training was a long time ago for us, but it was excellent when the vendor came on-site and...
Login or Create an Account to see details.
Relationship
Nuance's support used to be really great, but more recently, when I have had to call them, our wait...
Login or Create an Account to see details.
Loyalty, Product
If someone were looking at the solution, I would tell them about its advancement. It seems like as...
Login or Create an Account to see details.
Loyalty
We are considering leaving PowerScribe 360 because it won't be around forever, though the vendor...
Login or Create an Account to see details.
Operations, Product
When we first went live with PowerScribe 360, we set it up with two different environments because...
Login or Create an Account to see details.
Loyalty
PowerScribe 360 is definitely not in our long-term plans. We are actively looking at other vendors...
Login or Create an Account to see details.
Loyalty
I would most likely buy PowerScribe One again. Overall, we have been very happy with the Nuance...
Login or Create an Account to see details.
Product
What I'm seeing right now with Microsoft is that they are constantly making changes to the software...
Login or Create an Account to see details.
Relationship, Product
We have had a couple of upgrades in the last several months. The only functionality Nuance really...
Login or Create an Account to see details.
Relationship
Our relationship with Nuance is mostly positive. We have gone through some minor upgrades, and they...
Login or Create an Account to see details.
Loyalty, Value
If the organization were starting over, PowerScribe 360 would be a strong candidate. Our...
Login or Create an Account to see details.
Operations
Nuance avoids charging for every little thing. They are pretty easy to work with. Nuance's...
Login or Create an Account to see details.
Product
PowerScribe 360 is a very reliable product. I don't waste any time troubleshooting Nuance's product....
Login or Create an Account to see details.
Relationship
Everything has been great with Nuance. They are very good with proactive service. They are very...
Login or Create an Account to see details.
Relationship, Operations
Nuance does not keep all their promises. We have been trying to move to a new version of PowerScribe...
Login or Create an Account to see details.
Culture
Nuance is actually pretty fair on charges. The model that they have makes it pretty easy to...
Login or Create an Account to see details.
Loyalty, Relationship
In Nuance’s next platform, they have made some leaps and bounds from what they have had. The...
Login or Create an Account to see details.
Culture, Relationship
There are some things that Nuance has taken away from PowerScribe 360 that have hurt a bit. The...
Login or Create an Account to see details.
Product
PowerScribe 360 is great. Compared to the other vendors' products in the industry, PowerScribe 360...
Login or Create an Account to see details.
Relationship, Operations
Nuance doesn't really send any kind of updates or new tips and tricks for PowerScribe 360.
Login or Create an Account to see details.
Relationship
We have no complaints or issues with Nuance. Anytime we do any upgrades with the vendor, those are...
Login or Create an Account to see details.
Operations
We haven't upgraded PowerScribe 360 in a while because it is such a solid product, but the last time...
Login or Create an Account to see details.
Relationship
I don't know any of Nuance's executives, and I don't know how to get in touch with any of them. They...
Login or Create an Account to see details.
Value
Because everybody would be moving to the PowerScribe One platform, I would not recommend PowerScribe...
Login or Create an Account to see details.
Loyalty, Product, Value
PowerScribe 360 works really well. It does a very good job of driving patient care, which is the...
Login or Create an Account to see details.
Relationship
Nuance’s support is great outside of the fact that there are some foreign members of the support...
Login or Create an Account to see details.
Culture, Loyalty
Nuance has a new platform called PowerScribe One. That comes at a cost, so we upgrade to new...
Login or Create an Account to see details.
Product
I like PowerScribe 360. It is fairly easy. We have to do a lot of troubleshooting with PowerScribe...
Login or Create an Account to see details.
Loyalty, Product
Nuance said that their main struggle with PowerScribe 360 is that they have some audio transcription...
Login or Create an Account to see details.
Relationship
Nuance has a pretty solid grasp on the market. However, since the acquisition of this solution by...
Login or Create an Account to see details.
Value
Nuance has shifted a little in recent years in the direction of charging for every little thing.
Login or Create an Account to see details.
Relationship, Product
We are struggling a little with integration. I am unsure whose side the issue is on, but getting our...
Login or Create an Account to see details.
Relationship
Nuance keeps their overall promise to provide a safe, secure, accessible, and communicative...
Login or Create an Account to see details.
Relationship, Value
If there is anything we want outside of the baseline PowerScribe 360 application, Nuance comes right...
Login or Create an Account to see details.
Relationship
I don't think I have ever heard from Nuance proactively. If we dropped off the planet, they wouldn’t...
Login or Create an Account to see details.
Relationship
The issue I have with Nuance is that their service people don't respond in a timely fashion and fix...
Login or Create an Account to see details.
Operations
No salesperson can deliver everything they promise. They are not motivated to tell us the things...
Login or Create an Account to see details.
Loyalty, Value
We haven’t been doing upgrades on PowerScribe 360 because Nuance is putting their money into...
Login or Create an Account to see details.
Culture, Relationship
Nuance has always had a solid product in PowerScribe 360, and they have always had good, reasonable...
Login or Create an Account to see details.
Culture, Relationship
The relationship we have with Nuance is really good. We work with a customer specialist on the...
Login or Create an Account to see details.
Operations
Nuance has a pretty stable platform that has kind of taken a bit of a hit since the move from...
Login or Create an Account to see details.
Loyalty, Product
Voice recognition is now in the cloud, and there is a delay. I don't know if it all needs to go into...
Login or Create an Account to see details.
Product, Value
The voice recognition with PowerScribe One is really good. It has improved so much. Back in the day...
Login or Create an Account to see details.
Value
The vendor could definitely be better at integration. It is a little confusing that the system...
Login or Create an Account to see details.
Value
I would buy PowerScribe 360 again. It would still be worth purchasing just for us. We have different...
Login or Create an Account to see details.
Culture
Nuance is spread a little thin, and it is sometimes hard to get them to help out and look at error...
Login or Create an Account to see details.
Relationship, Product
Nuance is a big vendor, and they provide a solution for big organizations, but maybe they should...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are just hanging on to PowerScribe 360. We haven't done anything new with Nuance. We have had...
Login or Create an Account to see details.
Operations, Product
We upgraded to PowerScribe One recently, and we have to do another upgrade because PowerScribe One...
Login or Create an Account to see details.
Loyalty
At this point, we are looking around, and we will be transitioning away from Nuance. They are not...
Login or Create an Account to see details.
Relationship, Product
We like PowerScribe One, but we have seen some changes as Nuance has grown, and now they are part of...
Login or Create an Account to see details.
Product
The non-user-friendly parts of the product are due to its flexibility. We built some templates that...
Login or Create an Account to see details.
Product
The product integrates with the systems that we want it to. The integrations haven't been working...
Login or Create an Account to see details.
Product
I would certainly buy the product again in a heartbeat. There is no comparable technology out there...
Login or Create an Account to see details.
Loyalty, Product
The product is not meeting our needs. That is why we need an updated version. We need Microsoft...
Login or Create an Account to see details.
Relationship
When I need support, I make a phone call, and I get somebody. Sometimes they take notes and call me...
Login or Create an Account to see details.
Product, Value
The doctors dictate, and they have to talk. That is the nature of the job. But for some reason,...
Login or Create an Account to see details.
Loyalty, Value
PowerScribe 360 has paid for itself over and over again. Doctors can correct things and dictate...
Login or Create an Account to see details.
Loyalty
We will be getting an AI tool from another vendor, but the AI tool will be integrated with...
Login or Create an Account to see details.
Value
The vendor can't give anything out for free, but I don't feel like they charge for every little...
Login or Create an Account to see details.
Loyalty, Product
I'm really happy with the product in general. I can't think of anything that needs improvement...
Login or Create an Account to see details.
Loyalty
We will be upgrading to a new version, and we will probably see some drastic improvements. We have...
Login or Create an Account to see details.
Loyalty, Product
PowerScribe 360 was a solution that was traditionally designed for on-premises, client-server-based...
Login or Create an Account to see details.
Loyalty, Value
PowerScribe 360 is not part of our long-term plans. We are reviewing other options. Right now, we...
Login or Create an Account to see details.
Culture, Value
Nuance's products and services are expensive. They don't charge for every little thing, but what...
Login or Create an Account to see details.
Culture, Loyalty
PowerScribe 360 is a good product that works as it should. Nuance is just falling behind. Some of...
Login or Create an Account to see details.
Relationship, Product
PowerScribe 360 embeds and integrates with Epic well. It does what we need it to. I don't hear many...
Login or Create an Account to see details.
Relationship, Product
Nuance still has the best product, and they are behaving like they do. Everyone is integrated, so it...
Login or Create an Account to see details.
Relationship
I am not trying to target Nuance, but Nuance has to be more responsive. They have really faded. The...
Login or Create an Account to see details.
Relationship
Nuance's support is off. The issue is not the product. The vendor doesn't engage the upper-level...
Login or Create an Account to see details.
Relationship
We are having massive issues where PowerScribe One is inserting words, and I found out that we...
Login or Create an Account to see details.
Loyalty, Product
PowerScribe One has a lot of room for improvement. It is not good. We are not on the latest version...
Login or Create an Account to see details.
Value
Nuance is the worst at nickel-and-diming. Nuance is way behind on their AI and the things they want...
Login or Create an Account to see details.
Operations, Product
The vendor's upgrades were a little rocky initially. Now I think things are better. We recently did...
Login or Create an Account to see details.
Loyalty, Product
With all the AI and everything else that is coming and has been promised, I think some of the future...
Login or Create an Account to see details.
Relationship
The vendor's support is lacking. I frequently have to escalate up to pretty high levels in the...
Login or Create an Account to see details.
Relationship
For me, the way I get things done is to talk to the vendor's executives, and they eventually push...
Login or Create an Account to see details.
Value
The vendor charges too much per case. Also, there has been an open API that every hospital that...
Login or Create an Account to see details.
Operations, Product
Radiologists know the product because the vendor hasn't changed much of the UI in over 30 years. The...
Login or Create an Account to see details.
Product
In terms of integration, the product does what it needs. It uses HL7, and the API, as long as the...
Login or Create an Account to see details.
Operations, Value
For the training, everything is remote right now. Generally, it is not one-on-one; it is a class. We...
Login or Create an Account to see details.
Operations, Product
I like the solution's ease of use and the ease of training doctors. It is one of the biggest adopted...
Login or Create an Account to see details.
Product
We would like the product to have backward compatibility with some things. We need to get a server...
Login or Create an Account to see details.
Loyalty
The vendor is moving forward with cloud solutions. They are working hard. I saw a demonstration of...
Login or Create an Account to see details.
Relationship
PowerScribe One is very reliable. In fact, I have almost no issues with it ever even hiccuping. My...
Login or Create an Account to see details.
Loyalty, Product
Nuance’s stuff is just so easy. PowerScribe One is not as large of a product as PACS products are....
Login or Create an Account to see details.
Relationship
Since Nuance was acquired by Microsoft, their customer service has changed just a little. But the...
Login or Create an Account to see details.
Loyalty, Product, Value
We did an upgrade to PowerScribe One, which is the new, evolved platform. PowerScribe 360 is the old...
Login or Create an Account to see details.
Relationship
If we need immediate support with the server and stuff like that, we can call and get service pretty...
Login or Create an Account to see details.
Loyalty, Product
Nuance works toward making things more intuitive with each upgrade. From v.2019 to v.2023, there...
Login or Create an Account to see details.
Operations
Nuance has a good combination of hands-on training with both the clinical and informatics sides....
Login or Create an Account to see details.
Product
PowerScribe 360 is such an industry standard that most of our staff members are used to it. It is...
Login or Create an Account to see details.
Product
We don’t have any issues with report integrations or reporting flowing between PowerScribe 360 and...
Login or Create an Account to see details.
Relationship
The vendor is very supportive. We went with PowerScribe One, and we have routine meetings, although...
Login or Create an Account to see details.
Relationship
We have seen some shifts since Microsoft took over Nuance. The company is large, and we hope Nuance...
Login or Create an Account to see details.
Relationship, Operations
PowerScribe One works well operationally. However, it takes a long time to implement. It requires a...
Login or Create an Account to see details.
Value
Nuance is going to charge us for every single thing. There is no wiggle room with Nuance. I have...
Login or Create an Account to see details.
Product
The radiologists use PowerScribe 360. They love it. The thing about PowerScribe 360 is other than in...
Login or Create an Account to see details.
Relationship
Nuance keeps all their promises. If they didn't, we wouldn't be with them. Also, I don't really have...
Login or Create an Account to see details.
Relationship
Nuance has phenomenal customer support, and PowerScribe 360 has excellent voice recognition....
Login or Create an Account to see details.
Loyalty, Relationship
Nuance has kept all of their promises so far. Unfortunately, they are going to force us to go to...
Login or Create an Account to see details.
Value
Nuance charges for every little thing. PowerScribe 360 is a great product, but it is very expensive,...
Login or Create an Account to see details.
Loyalty
I never hear from Nuance; they never reach out, and they never alert me of really anything other...
Login or Create an Account to see details.
Loyalty, Value
I know Nuance is phasing PowerScribe 360 out and moving to PowerScribe One. The feedback I have...
Login or Create an Account to see details.
Operations
I would love to do more in-depth training with Nuance, but that is no fault of theirs. The issue is...
Login or Create an Account to see details.
Product
PowerScribe 360 works fine, but it is difficult because it is complex; there is a lot to it. With...
Login or Create an Account to see details.
Operations, Product
With the last upgrade we did for PowerScribe 360, we had some trouble with the installation. We...
Login or Create an Account to see details.
Operations, Product
There are a lot of clicks to accomplish anything in the product. If we copy a template from one user...
Login or Create an Account to see details.
Product, Value
PowerScribe One has been a struggle for us, but I am unfamiliar with the competition, so I don't...
Login or Create an Account to see details.
Relationship, Operations
The vendor doesn't keep promises because we still have not received support for some of our issues...
Login or Create an Account to see details.
Preferences