PowerScribe 360/One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
I have been a fan of PowerScribe 360, but the past few years, especially while trying to make the...
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Relationship
The vendor's upgrade people I worked with were great, but then the support moved offshore, and that...
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Relationship
Nuance doesn't really notify us if there is a bug or something like that in a version. Basically, we...
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Loyalty
I can't think of a thing that I am needing with PowerScribe 360 at this point. Everything is working...
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Relationship
Anytime we need a change or development, Nuance at least puts in the work to get it developed for...
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Loyalty, Relationship
I don't know anything about any other vendor. We didn't go through a selection process because we...
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Value
I am a bit unhappy about Nuance’s charging because when something didn't work, they told us we had...
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Operations
We don't have ongoing training. With the package, we got a lot of training for radiologists. A lot...
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Relationship, Operations
Whoever wants to do an upgrade with PowerScribe One must do their own research, a lot of due...
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Relationship, Product
PowerScribe One has worked out really well for us. They really do a pretty good job. On occasion, I...
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Relationship
Nuance's service is really good. There is always somebody who speaks English fluently and can walk...
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Relationship, Product
With PowerScribe One, the integration is really good between the PACS and the EMRs, and we are able...
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Culture, Value
In terms of costs, the vendor has been very helpful, and I don't believe I have been presented with...
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Product
PowerScribe 360 is the best voice dictation product I have seen. I don't think I have anything bad...
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Product
PowerScribe One uses AI behind the scenes, not only for better voice recognition but for an option...
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Product
Back in the day, the screen was bright white, and we would have to go in and change our settings if...
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Product, Value
PowerScribe One is an incredibly powerful tool I use every single day. I use PowerScribe One to...
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Operations
For the implementation, we had a very clear timeline and very clear communication. We had point...
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Operations, Product
With PowerScribe One, we are up-to-date. The updates are not incredibly frequent such that they are...
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Operations
With PowerScribe One, there was an onboarding specialist who taught me everything, and we had a...
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Loyalty, Product
The product works and doesn’t break; there is no downtime with PowerScribe One, and that is...
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Product
I would probably like to see Nuance get more into AI. I know that they have touched a little on...
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Relationship
The customer service from Nuance has been great. Anytime we have any issues, they get back with us....
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Loyalty
We don't know how long we can stay on PowerScribe 360. Nuance has a new product that we are...
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Culture, Value
We have a very straightforward contract for PowerScribe 360. There aren't a lot of other things for...
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Product
At this point, PowerScribe 360 is working the way it is supposed to work. I have never had any...
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Relationship, Product
When it comes to integration, some things just can't be done. That isn't necessarily due to a lack...
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Operations
Due to our inability to get PowerScribe One and the fact that we aren't on it already, I would rate...
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Relationship, Value
Nuance has allowed us to be very productive and effective. I am disappointed that they aren't on a...
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Relationship, Product
The more times Nuance gets acquired, the less we know about them. They have multiple products, but...
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Loyalty
PowerScribe One is definitely a part of our long-term plans, but Nuance has really taken a hit since...
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Value
I find Nuance to be pretty expensive for what they are. It would be nice to have a lower cost structure....
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Relationship
As far as Nuance's executive involvement goes, it would be nice for them to have an annual business...
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Value
Nuance has moved away from proprietary licenses to subscriptions. Now they charge us for things that...
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Product
The vendor was great when we integrated a product with their product. All our doctors have used...
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Loyalty, Product
PowerScribe 360 is certainly one of the top considerations, but I don't think it is a slam dunk by...
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Value
PowerScribe 360 is expensive. Nuance probably charges for every little thing. That is one of our...
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Loyalty
Nuance has the right idea with their PowerScribe One, but they need to execute it better. The...
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Relationship
Nuance’s support is good. I think they do okay, but I don't know whether we get a lot of proactive service....
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Loyalty
I hope PowerScribe One becomes what we hope it will and that the vendor gets a reality check with...
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Product
Nuance does a good job of keeping promises. PowerScribe 360 is incredibly flexible, and it allows...
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Value
Nuance doesn’t nickel-and-dime us, but the product is fairly expensive.
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Relationship
PowerScribe 360 is pretty reliable, and Nuance is probably one of the best vendors that we deal...
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Loyalty
We have used PowerScribe One to make our business as successful and efficient as possible. This...
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Product, Value
PowerScribe One is a very powerful and intelligent voice recognition system. It allows me to dictate...
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Product
PowerScribe One is not perfect, and there are certain things it still doesn't recognize. Maybe that...
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Value
PowerScribe One has dramatically improved my efficiency in dictating. That is measurable, and the...
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Relationship, Product
I would like the reports in the system to be better. There was a point when users who had a reports...
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Loyalty
Hopefully, Nuance's partnership with Microsoft will be good. It already looks like it will be. We...
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Product
We used a different vendor's voice recognition software before going with Nuance's. PowerScribe One...
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Relationship, Value
I would encourage customers to take service packs yearly. The product and the service are great, and...
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Value
Nuance was bought by Microsoft, so dealing with their corporate team is a bit difficult right now....
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Product
PowerScribe 360 has been a reliable, solid, industry-leading product for years. Also, one thing that...
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Loyalty, Operations, Product
We have had no problem at all with integrating PowerScribe 360 with other solutions. Since Nuance is...
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Relationship, Product
Nuance supports some AI integrations already. We are using a little widget called Rad AI Omni that...
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Operations
For training, Nuance had some videos that they gave us beforehand that we were able to look at, and...
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Product
PowerScribe 360 works really well. Our last speech recognition solution would miss or duplicate...
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Relationship, Product
There are no calls about PowerScribe 360 to our IT department. There have been a few small things....
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Loyalty
The product is very self-sufficient. But PowerScribe 360 is at the end of its life, so we have...
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Product
In all my years, PowerScribe One has been the most solid application out there. It is dependent on...
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Product
PowerScribe 360 is user friendly for all aspects for the radiologists and for using the portal. It...
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Relationship
The support quality has gone downhill. We think that is because of the turnover that we have had...
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Product
PowerScribe 360 is okay. It could have better speech recognition. I would change lots of things with...
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Relationship, Product
PowerScribe 360 attaches to the orders in another vendor’s software as a report. It is pretty...
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Value
Nuance is providing us with new technology but telling us we have to pay them a significant amount...
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Relationship
If we call Nuance’s support team, the quality of support depends on the day of the week. Sometimes...
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Loyalty
PowerScribe 360 is reaching the end of its life. Nuance is telling us we have to go to PowerScribe...
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Relationship, Product
PowerScribe 360 is a solid product that doesn't have issues or limitations. Nuance's executive team...
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Product
Things with PowerScribe 360 have been good. The biggest failure or problem is that when the system...
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Value
Nuance is expensive, but they at least do what they say. The current product, PowerScribe 360, isn't...
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Operations, Product
We haven't seen much new technology from Nuance because they are focusing a lot of effort on one of...
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Loyalty
We haven't had many issues with the system beyond maintaining it, so the system has been okay. The...
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Relationship
The vendor hasn’t been quick to respond when issues or questions have come; the support hasn't been...
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Relationship, Product
PowerScribe 360 was acquired by Microsoft. It has been quite some time since that happened, but ever...
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Relationship, Product
PowerScribe 360 used to be at the top of its class with all of the voice recognition products on the...
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Loyalty, Relationship
Nuance delivers what they promise, and the voice recognition works well. Nuance told us not to do...
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Loyalty, Relationship
We recently underwent a change, and Nuance was pretty slow in terms of delivering things at the...
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Relationship, Operations
We haven't needed a ton of updates or training from Nuance at this point, but the vendor is very...
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Operations
Nuance does fantastic with training. They require the administrators to spend a week on-site at the...
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Culture
One of the biggest changes with PowerScribe that caused a few hiccups was that when we tried to...
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Product
PowerScribe 360 has been a very reliable product. It is easy to work with, and we typically don’t...
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Relationship
It seems like our contact with Nuance has decreased over the last couple of years to where we don’t...
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Loyalty
We had plans to go to PowerScribe One, but Nuance had some issues with the rollout and user...
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Operations
Nuance is totally awesome. One trainer gave me some bad advice once, and we had to fix the problem...
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Value
There are different bolt-on options that we could buy for the system for additional fees.
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Relationship
If we call the vendor about a high-priority ticket, Nuance will get right on it. However, if we are...
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Relationship
I don't know that Nuance has ever alerted me to anything. I am indifferent to that, and they might...
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Relationship
Nuance offers solid products and a lot of functionality, and Nuance is pretty responsive.
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Loyalty, Value
There are purchasable options for PowerScribe 360, and we are looking forward to going to...
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Operations
Nuance’s training could improve if they would offer more remote sessions and personable options, but...
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Product
PowerScribe 360 is a pretty complex product. PowerScribe 360 is kind of like Word. When Nuance...
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Product
The ease of use and accuracy are the primary strengths of PowerScribe 360. I have heard about other...
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Loyalty, Relationship
Nuance has honored everything as far as promises go. I don't have any issues. I have no doubts that...
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Value
When it comes to charges, the vendor goes above and beyond what they probably should do. I don't...
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Product
My favorite thing about the product is that when it works, it works well. Once we get it working, it...
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Relationship
Nuance worked with us on a project, and it was great. I like their staff and support. When we call...
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Product
I can't think of anything Nuance could improve at this point, apart from one small item that is not...
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Relationship, Value
I am pleased that this vendor has been able to put out such good products and maintain them so well....
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Product
With PowerScribe One's recent upgrade, it has gained a lot of better features, but Nuance took away...
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Relationship
Nuance already knew about a couple of issues we identified. It would have been nice to know about...
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Relationship
We have opened up tickets with Nuance that have been escalated. It has been months, but we are still...
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Relationship
Whenever we have to call Nuance's support for something, they are really quick to help us with...
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Operations
One of the project managers during our PowerScribe One implementation wasn't always on top of...
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Product
I would tell others that PowerScribe One has a lot of really nice features. As long as the issues we...
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Loyalty, Relationship, Operations
We are planning on upgrading to Nuance’s newer version eventually. And Nuance is very responsive to...
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Relationship
The one thing I would like more of is email notifications and explanations of new features or...
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Loyalty, Relationship, Product
Nuance is constantly trying to improve. They are working on AI integrations and things like that,...
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Operations
Nuance could maybe send out refresher documents or an email list of neat tricks or radiologist...
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Loyalty
We are using PowerScribe 360 right now, but we are going to transition to PowerScribe One. We are...
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Product
I like PowerScribe 360. It is a pretty easy system to utilize. And PowerScribe 360 is working as the...
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Product, Value
I would recommend PowerScribe One instead of PowerScribe 360. I don't want to recommend an older product....
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Relationship
I have people at all levels of Nuance on speed dial. I have their attention right now because of the...
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Product
The version of the product that we were on didn't have SSL. Now we have a new version that requires...
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Product
Nuance has a portal that we like for our technologists. It is an easy application to use. It is very...
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Product
PowerScribe One meets our needs as an application, but it is not meeting everything we need to...
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Relationship, Product
Nuance used to be great about patching things, but we have been waiting for them to fix something...
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Relationship, Product
PowerScribe 360 is wonderful. It never goes down, and it never has hiccups. It is a finely-tuned...
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Relationship, Product
We are seeing some new things from Nuance around AI and efficiency, and we like what we are seeing...
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Loyalty
We have had a good experience with PowerScribe 360. Nuance's new product looks good and feels like...
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Relationship
The support team is good, and we have good experiences with getting the right people when needed. We...
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Product
PowerScribe 360 is a good product, and it works fine for us. We don’t have any issues with the product....
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Relationship
We have had discussions with our account executive, but none of the leaders at Nuance have ever...
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Culture, Loyalty, Value
We are very cautious with PowerScribe 360 because Nuance is now owned by Microsoft, and the prices...
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Value
Nuance charges for absolutely every little thing. A lot of things about Nuance come back to pricing....
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Product
The product is not an interoperability product. Although it is supposed to integrate with all my...
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Product
I want the vendor to improve their third-party product integration. When I launch the product I...
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Product, Value
The biggest improvement the product needs is in reporting, and the technical support for the...
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Relationship, Product
Nuance is really good about maintenance and updates. PowerScribe is a very stable application, and...
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Relationship
The vendor has done a fair number of upgrades over the years. I haven’t run into any issues with the...
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Product
PowerScribe 360 is customizable. We can really build something good for the radiologists and make...
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Product
I think PowerScribe One is an extremely versatile, flexible system for voice dictation. The system...
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Operations
The implementation of PowerScribe One was a little complicated, but the training was excellent. The...
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Product
PowerScribe One actually has some other applications within the software that prove useful. One of...
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Product, Value
The product is very reliable. We don't really run into any issues. The speech recognition...
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Relationship
Nuance’s support team is very responsive and quick to resolve issues. I don't know whether that is...
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Value
Nuance’s fee went up, but they started including more with the solution and fewer of the à la carte...
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Operations, Product
Outside of the normal little bumps in the road, implementing PowerScribe One went well.
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