PowerScribe 360/One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
I would like to see improved responsiveness and more dedicated resources from Nuance. We struggle...
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Culture, Loyalty, Product
PowerScribe 360 is rapidly falling behind market standards, and we are looking for alternate systems...
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Loyalty
We might stay with the system. It is the longest-standing product in the market, so there is a...
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Relationship
If we have functionality issues, Nuance will absolutely help us resolve them.
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Value
We have exceptional pricing with Nuance. They allow the massive financial engine of our organization...
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Relationship
I believe that some customer service elements have fallen off with Nuance. They are losing our...
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Loyalty
We still have major concerns about the system's ability to scale. We also have general concerns...
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Culture, Value
Nuance charges us at an easy and very straightforward negotiated rate. They don't nickel-and-dime...
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Product
The system's impression generator works seamlessly with the system, and there is an interface engine...
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Relationship, Value
When Nuance was a small company, they were more customer-oriented and took care of us. But now, the...
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Loyalty, Product
End users are pretty happy with PowerScribe One, but we are planning to do an upgrade this year...
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Loyalty, Relationship
It takes a while to get answers when we have a support question that needs to go to specific people...
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Relationship, Operations
I like to be nice to Nuance, but I like to be nice to us too. When they publish their manual and...
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Operations, Product
One of the big things that we encountered with a recent upgrade for PowerScribe 360 was that it...
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Culture, Value
Nuance will bill us for every hour that they spend working on something for us. It would be better...
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Relationship
To get Nuance's support, we go through a standard phone call or email. We have a pretty good rapport...
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Operations
We just upgraded PowerScribe 360, and the implementation was rocky, but we got it all done. The...
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Product, Value
We would absolutely buy the solution again. It is a night-and-day difference from our previous...
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Operations
Nuance's training was a long time ago for us, but it was excellent when the vendor came on-site and...
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Relationship
Nuance's support used to be really great, but more recently, when I have had to call them, our wait...
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Loyalty, Product
If someone were looking at the solution, I would tell them about its advancement. It seems like as...
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Loyalty
We are considering leaving PowerScribe 360 because it won't be around forever, though the vendor...
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Operations, Product
When we first went live with PowerScribe 360, we set it up with two different environments because...
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Loyalty
PowerScribe 360 is definitely not in our long-term plans. We are actively looking at other vendors...
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Loyalty
I would most likely buy PowerScribe One again. Overall, we have been very happy with the Nuance...
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Product
What I'm seeing right now with Microsoft is that they are constantly making changes to the software...
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Relationship, Product
We have had a couple of upgrades in the last several months. The only functionality Nuance really...
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Relationship
Our relationship with Nuance is mostly positive. We have gone through some minor upgrades, and they...
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Loyalty, Value
If the organization were starting over, PowerScribe 360 would be a strong candidate. Our...
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Operations
Nuance avoids charging for every little thing. They are pretty easy to work with. Nuance's...
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Product
PowerScribe 360 is a very reliable product. I don't waste any time troubleshooting Nuance's product....
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Relationship
Everything has been great with Nuance. They are very good with proactive service. They are very...
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Relationship, Operations
Nuance does not keep all their promises. We have been trying to move to a new version of PowerScribe...
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Culture
Nuance is actually pretty fair on charges. The model that they have makes it pretty easy to...
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Loyalty, Relationship
In Nuance’s next platform, they have made some leaps and bounds from what they have had. The...
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Culture, Relationship
There are some things that Nuance has taken away from PowerScribe 360 that have hurt a bit. The...
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Product
PowerScribe 360 is great. Compared to the other vendors' products in the industry, PowerScribe 360...
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Relationship, Operations
Nuance doesn't really send any kind of updates or new tips and tricks for PowerScribe 360.
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Relationship
We have no complaints or issues with Nuance. Anytime we do any upgrades with the vendor, those are...
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Operations
We haven't upgraded PowerScribe 360 in a while because it is such a solid product, but the last time...
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Relationship
I don't know any of Nuance's executives, and I don't know how to get in touch with any of them. They...
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Value
Because everybody would be moving to the PowerScribe One platform, I would not recommend PowerScribe...
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Loyalty, Product, Value
PowerScribe 360 works really well. It does a very good job of driving patient care, which is the...
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Relationship
Nuance’s support is great outside of the fact that there are some foreign members of the support...
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Culture, Loyalty
Nuance has a new platform called PowerScribe One. That comes at a cost, so we upgrade to new...
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Product
I like PowerScribe 360. It is fairly easy. We have to do a lot of troubleshooting with PowerScribe...
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Loyalty, Product
Nuance said that their main struggle with PowerScribe 360 is that they have some audio transcription...
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Relationship
Nuance has a pretty solid grasp on the market. However, since the acquisition of this solution by...
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Value
Nuance has shifted a little in recent years in the direction of charging for every little thing.
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Relationship, Product
We are struggling a little with integration. I am unsure whose side the issue is on, but getting our...
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Relationship
Nuance keeps their overall promise to provide a safe, secure, accessible, and communicative...
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Relationship, Value
If there is anything we want outside of the baseline PowerScribe 360 application, Nuance comes right...
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Relationship
I don't think I have ever heard from Nuance proactively. If we dropped off the planet, they wouldn’t...
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Relationship
The issue I have with Nuance is that their service people don't respond in a timely fashion and fix...
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Operations
No salesperson can deliver everything they promise. They are not motivated to tell us the things...
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Loyalty, Value
We haven’t been doing upgrades on PowerScribe 360 because Nuance is putting their money into...
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Culture, Relationship
Nuance has always had a solid product in PowerScribe 360, and they have always had good, reasonable...
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Culture, Relationship
The relationship we have with Nuance is really good. We work with a customer specialist on the...
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Operations
Nuance has a pretty stable platform that has kind of taken a bit of a hit since the move from...
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Loyalty, Product
Voice recognition is now in the cloud, and there is a delay. I don't know if it all needs to go into...
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Product, Value
The voice recognition with PowerScribe One is really good. It has improved so much. Back in the day...
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Value
The vendor could definitely be better at integration. It is a little confusing that the system...
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Value
I would buy PowerScribe 360 again. It would still be worth purchasing just for us. We have different...
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Culture
Nuance is spread a little thin, and it is sometimes hard to get them to help out and look at error...
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Relationship, Product
Nuance is a big vendor, and they provide a solution for big organizations, but maybe they should...
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Loyalty, Relationship, Product
We are just hanging on to PowerScribe 360. We haven't done anything new with Nuance. We have had...
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Operations, Product
We upgraded to PowerScribe One recently, and we have to do another upgrade because PowerScribe One...
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Loyalty
At this point, we are looking around, and we will be transitioning away from Nuance. They are not...
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Relationship, Product
We like PowerScribe One, but we have seen some changes as Nuance has grown, and now they are part of...
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Product
The non-user-friendly parts of the product are due to its flexibility. We built some templates that...
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Product
The product integrates with the systems that we want it to. The integrations haven't been working...
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Product
I would certainly buy the product again in a heartbeat. There is no comparable technology out there...
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Loyalty, Product
The product is not meeting our needs. That is why we need an updated version. We need Microsoft...
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Relationship
When I need support, I make a phone call, and I get somebody. Sometimes they take notes and call me...
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Product, Value
The doctors dictate, and they have to talk. That is the nature of the job. But for some reason,...
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Loyalty, Value
PowerScribe 360 has paid for itself over and over again. Doctors can correct things and dictate...
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Loyalty
We will be getting an AI tool from another vendor, but the AI tool will be integrated with...
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Value
The vendor can't give anything out for free, but I don't feel like they charge for every little...
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Loyalty, Product
I'm really happy with the product in general. I can't think of anything that needs improvement...
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Loyalty
We will be upgrading to a new version, and we will probably see some drastic improvements. We have...
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Loyalty, Product
PowerScribe 360 was a solution that was traditionally designed for on-premises, client-server-based...
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Loyalty, Value
PowerScribe 360 is not part of our long-term plans. We are reviewing other options. Right now, we...
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Culture, Value
Nuance's products and services are expensive. They don't charge for every little thing, but what...
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Culture, Loyalty
PowerScribe 360 is a good product that works as it should. Nuance is just falling behind. Some of...
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Relationship, Product
PowerScribe 360 embeds and integrates with Epic well. It does what we need it to. I don't hear many...
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Relationship, Product
Nuance still has the best product, and they are behaving like they do. Everyone is integrated, so it...
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Relationship
I am not trying to target Nuance, but Nuance has to be more responsive. They have really faded. The...
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Relationship
Nuance's support is off. The issue is not the product. The vendor doesn't engage the upper-level...
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Relationship
We are having massive issues where PowerScribe One is inserting words, and I found out that we...
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Loyalty, Product
PowerScribe One has a lot of room for improvement. It is not good. We are not on the latest version...
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Value
Nuance is the worst at nickel-and-diming. Nuance is way behind on their AI and the things they want...
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Operations, Product
The vendor's upgrades were a little rocky initially. Now I think things are better. We recently did...
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Loyalty, Product
With all the AI and everything else that is coming and has been promised, I think some of the future...
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Relationship
The vendor's support is lacking. I frequently have to escalate up to pretty high levels in the...
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Relationship
For me, the way I get things done is to talk to the vendor's executives, and they eventually push...
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Value
The vendor charges too much per case. Also, there has been an open API that every hospital that...
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Operations, Product
Radiologists know the product because the vendor hasn't changed much of the UI in over 30 years. The...
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Product
In terms of integration, the product does what it needs. It uses HL7, and the API, as long as the...
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Operations, Value
For the training, everything is remote right now. Generally, it is not one-on-one; it is a class. We...
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Operations, Product
I like the solution's ease of use and the ease of training doctors. It is one of the biggest adopted...
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Product
We would like the product to have backward compatibility with some things. We need to get a server...
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Loyalty
The vendor is moving forward with cloud solutions. They are working hard. I saw a demonstration of...
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Relationship
PowerScribe One is very reliable. In fact, I have almost no issues with it ever even hiccuping. My...
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Loyalty, Product
Nuance’s stuff is just so easy. PowerScribe One is not as large of a product as PACS products are....
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Relationship
Since Nuance was acquired by Microsoft, their customer service has changed just a little. But the...
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Loyalty, Product, Value
We did an upgrade to PowerScribe One, which is the new, evolved platform. PowerScribe 360 is the old...
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Relationship
If we need immediate support with the server and stuff like that, we can call and get service pretty...
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Loyalty, Product
Nuance works toward making things more intuitive with each upgrade. From v.2019 to v.2023, there...
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Operations
Nuance has a good combination of hands-on training with both the clinical and informatics sides....
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Product
PowerScribe 360 is such an industry standard that most of our staff members are used to it. It is...
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Product
We don’t have any issues with report integrations or reporting flowing between PowerScribe 360 and...
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Relationship
The vendor is very supportive. We went with PowerScribe One, and we have routine meetings, although...
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Relationship
We have seen some shifts since Microsoft took over Nuance. The company is large, and we hope Nuance...
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Relationship, Operations
PowerScribe One works well operationally. However, it takes a long time to implement. It requires a...
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Value
Nuance is going to charge us for every single thing. There is no wiggle room with Nuance. I have...
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Product
The radiologists use PowerScribe 360. They love it. The thing about PowerScribe 360 is other than in...
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Relationship
Nuance keeps all their promises. If they didn't, we wouldn't be with them. Also, I don't really have...
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Relationship
Nuance has phenomenal customer support, and PowerScribe 360 has excellent voice recognition....
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Loyalty, Relationship
Nuance has kept all of their promises so far. Unfortunately, they are going to force us to go to...
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Value
Nuance charges for every little thing. PowerScribe 360 is a great product, but it is very expensive,...
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Loyalty
I never hear from Nuance; they never reach out, and they never alert me of really anything other...
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Loyalty, Value
I know Nuance is phasing PowerScribe 360 out and moving to PowerScribe One. The feedback I have...
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Operations
I would love to do more in-depth training with Nuance, but that is no fault of theirs. The issue is...
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Product
PowerScribe 360 works fine, but it is difficult because it is complex; there is a lot to it. With...
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Operations, Product
With the last upgrade we did for PowerScribe 360, we had some trouble with the installation. We...
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Operations, Product
There are a lot of clicks to accomplish anything in the product. If we copy a template from one user...
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Product, Value
PowerScribe One has been a struggle for us, but I am unfamiliar with the competition, so I don't...
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Relationship, Operations
The vendor doesn't keep promises because we still have not received support for some of our issues...
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Relationship
The doctors like PowerScribe 360. There are a few complaints about the voice recognition...
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Product
PowerScribe 360 doesn't have the new stuff, but it is very functional and stable, and we have been...
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Loyalty, Product
For its time, PowerScribe 360 is solid product, but Nuance is not really updating it to make it into...
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Relationship, Value
We had a big capital outlay originally for PowerScribe 360, but we have been using it forever, and...
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Loyalty, Relationship
I have been a fan of PowerScribe 360, but the past few years, especially while trying to make the...
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Relationship
The vendor's upgrade people I worked with were great, but then the support moved offshore, and that...
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Relationship
Nuance doesn't really notify us if there is a bug or something like that in a version. Basically, we...
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Loyalty
I can't think of a thing that I am needing with PowerScribe 360 at this point. Everything is working...
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Relationship
Anytime we need a change or development, Nuance at least puts in the work to get it developed for...
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