PowerScribe 360/One Commentary
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Mac Boyter
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User Commentary

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Manager

Product

Nuance put us in a state where they upgraded us to a version of PowerScribe One and then pulled it...

Apr 2025
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Manager

Product

There isn't a whole lot that we like about PowerScribe One. It isn't an easy application for an...

Apr 2025
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Manager

Product

PowerScribe One is reliable to the point where it keeps us afloat. However, it doesn't do much more...

Apr 2025
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Manager

Product

PowerScribe One's design is adequate. PowerScribe One allows us to do some structured reporting.

Apr 2025
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Manager

Loyalty

Our radiologists want to replace PowerScribe One, and they want to use another application to do...

Apr 2025
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Manager

Relationship

I would like to see improved responsiveness and more dedicated resources from Nuance. We struggle...

Apr 2025
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VP/Other Executive

Culture, Loyalty, Product

PowerScribe 360 is rapidly falling behind market standards, and we are looking for alternate systems...

Apr 2025
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VP/Other Executive

Loyalty

We might stay with the system. It is the longest-standing product in the market, so there is a...

Apr 2025
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VP/Other Executive

Relationship

If we have functionality issues, Nuance will absolutely help us resolve them.

Apr 2025
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VP/Other Executive

Value

We have exceptional pricing with Nuance. They allow the massive financial engine of our organization...

Apr 2025
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VP/Other Executive

Relationship

I believe that some customer service elements have fallen off with Nuance. They are losing our...

Apr 2025
||
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VP/Other Executive

Loyalty

We still have major concerns about the system's ability to scale. We also have general concerns...

Apr 2025
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VP/Other Executive

Culture, Value

Nuance charges us at an easy and very straightforward negotiated rate. They don't nickel-and-dime...

Apr 2025
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VP/Other Executive

Product

The system's impression generator works seamlessly with the system, and there is an interface engine...

Apr 2025
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Analyst/Coordinator

Relationship, Value

When Nuance was a small company, they were more customer-oriented and took care of us. But now, the...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

End users are pretty happy with PowerScribe One, but we are planning to do an upgrade this year...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

It takes a while to get answers when we have a support question that needs to go to specific people...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

I like to be nice to Nuance, but I like to be nice to us too. When they publish their manual and...

Apr 2025
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Manager

Operations, Product

One of the big things that we encountered with a recent upgrade for PowerScribe 360 was that it...

Apr 2025
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Manager

Culture, Value

Nuance will bill us for every hour that they spend working on something for us. It would be better...

Apr 2025
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Manager

Relationship

To get Nuance's support, we go through a standard phone call or email. We have a pretty good rapport...

Apr 2025
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Manager

Operations

We just upgraded PowerScribe 360, and the implementation was rocky, but we got it all done. The...

Mar 2025
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Manager

Product, Value

We would absolutely buy the solution again. It is a night-and-day difference from our previous...

Mar 2025
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Manager

Operations

Nuance's training was a long time ago for us, but it was excellent when the vendor came on-site and...

Mar 2025
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Manager

Relationship

Nuance's support used to be really great, but more recently, when I have had to call them, our wait...

Mar 2025
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Manager

Loyalty, Product

If someone were looking at the solution, I would tell them about its advancement. It seems like as...

Mar 2025
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CIO

Loyalty

We are considering leaving PowerScribe 360 because it won't be around forever, though the vendor...

Mar 2025
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Manager

Operations, Product

When we first went live with PowerScribe 360, we set it up with two different environments because...

Mar 2025
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Physician

Loyalty

PowerScribe 360 is definitely not in our long-term plans. We are actively looking at other vendors...

Mar 2025
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Manager

Loyalty

I would most likely buy PowerScribe One again. Overall, we have been very happy with the Nuance...

Mar 2025
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Manager

Product

What I'm seeing right now with Microsoft is that they are constantly making changes to the software...

Mar 2025
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Manager

Relationship, Product

We have had a couple of upgrades in the last several months. The only functionality Nuance really...

Mar 2025
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Analyst/Coordinator

Relationship

Our relationship with Nuance is mostly positive. We have gone through some minor upgrades, and they...

Mar 2025
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Analyst/Coordinator

Loyalty, Value

If the organization were starting over, PowerScribe 360 would be a strong candidate. Our...

Mar 2025
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Manager

Operations

Nuance avoids charging for every little thing. They are pretty easy to work with. Nuance's...

Feb 2025
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Manager

Product

PowerScribe 360 is a very reliable product. I don't waste any time troubleshooting Nuance's product....

Feb 2025
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Manager

Relationship

Everything has been great with Nuance. They are very good with proactive service. They are very...

Feb 2025
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Director

Relationship, Operations

Nuance does not keep all their promises. We have been trying to move to a new version of PowerScribe...

Feb 2025
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Director

Culture

Nuance is actually pretty fair on charges. The model that they have makes it pretty easy to...

Feb 2025
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Director

Loyalty, Relationship

In Nuance’s next platform, they have made some leaps and bounds from what they have had. The...

Feb 2025
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Director

Culture, Relationship

There are some things that Nuance has taken away from PowerScribe 360 that have hurt a bit. The...

Feb 2025
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Director

Product

PowerScribe 360 is great. Compared to the other vendors' products in the industry, PowerScribe 360...

Feb 2025
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Manager

Relationship, Operations

Nuance doesn't really send any kind of updates or new tips and tricks for PowerScribe 360.

Feb 2025
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Manager

Relationship

We have no complaints or issues with Nuance. Anytime we do any upgrades with the vendor, those are...

Feb 2025
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Analyst/Coordinator

Operations

We haven't upgraded PowerScribe 360 in a while because it is such a solid product, but the last time...

Feb 2025
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Analyst/Coordinator

Relationship

I don't know any of Nuance's executives, and I don't know how to get in touch with any of them. They...

Feb 2025
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Analyst/Coordinator

Value

Because everybody would be moving to the PowerScribe One platform, I would not recommend PowerScribe...

Feb 2025
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Analyst/Coordinator

Loyalty, Product, Value

PowerScribe 360 works really well. It does a very good job of driving patient care, which is the...

Feb 2025
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Manager

Relationship

Nuance’s support is great outside of the fact that there are some foreign members of the support...

Feb 2025
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Manager

Culture, Loyalty

Nuance has a new platform called PowerScribe One. That comes at a cost, so we upgrade to new...

Feb 2025
||
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Manager

Product

I like PowerScribe 360. It is fairly easy. We have to do a lot of troubleshooting with PowerScribe...

Feb 2025
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Director

Loyalty, Product

Nuance said that their main struggle with PowerScribe 360 is that they have some audio transcription...

Feb 2025
||
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Manager

Relationship

Nuance has a pretty solid grasp on the market. However, since the acquisition of this solution by...

Feb 2025
||
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Manager

Value

Nuance has shifted a little in recent years in the direction of charging for every little thing.

Feb 2025
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Manager

Relationship, Product

We are struggling a little with integration. I am unsure whose side the issue is on, but getting our...

Feb 2025
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Manager

Relationship

Nuance keeps their overall promise to provide a safe, secure, accessible, and communicative...

Feb 2025
||
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Manager

Relationship, Value

If there is anything we want outside of the baseline PowerScribe 360 application, Nuance comes right...

Feb 2025
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Manager

Relationship

I don't think I have ever heard from Nuance proactively. If we dropped off the planet, they wouldn’t...

Feb 2025
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Manager

Relationship

The issue I have with Nuance is that their service people don't respond in a timely fashion and fix...

Feb 2025
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Manager

Operations

No salesperson can deliver everything they promise. They are not motivated to tell us the things...

Feb 2025
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Manager

Loyalty, Value

We haven’t been doing upgrades on PowerScribe 360 because Nuance is putting their money into...

Feb 2025
||
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Manager

Culture, Relationship

Nuance has always had a solid product in PowerScribe 360, and they have always had good, reasonable...

Feb 2025
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Manager

Culture, Relationship

The relationship we have with Nuance is really good. We work with a customer specialist on the...

Feb 2025
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Manager

Operations

Nuance has a pretty stable platform that has kind of taken a bit of a hit since the move from...

Feb 2025
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Manager

Loyalty, Product

Voice recognition is now in the cloud, and there is a delay. I don't know if it all needs to go into...

Feb 2025
||
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Manager

Product, Value

The voice recognition with PowerScribe One is really good. It has improved so much. Back in the day...

Feb 2025
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Manager

Value

The vendor could definitely be better at integration. It is a little confusing that the system...

Feb 2025
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VP/Other Executive

Value

I would buy PowerScribe 360 again. It would still be worth purchasing just for us. We have different...

Jan 2025
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VP/Other Executive

Culture

Nuance is spread a little thin, and it is sometimes hard to get them to help out and look at error...

Jan 2025
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VP/Other Executive

Relationship, Product

Nuance is a big vendor, and they provide a solution for big organizations, but maybe they should...

Jan 2025
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VP/Other Executive

Loyalty, Relationship, Product

We are just hanging on to PowerScribe 360. We haven't done anything new with Nuance. We have had...

Jan 2025
||
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Director

Operations, Product

We upgraded to PowerScribe One recently, and we have to do another upgrade because PowerScribe One...

Jan 2025
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Analyst/Coordinator

Loyalty

At this point, we are looking around, and we will be transitioning away from Nuance. They are not...

Jan 2025
||
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Analyst/Coordinator

Relationship, Product

We like PowerScribe One, but we have seen some changes as Nuance has grown, and now they are part of...

Jan 2025
||
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Analyst/Coordinator

Product

The non-user-friendly parts of the product are due to its flexibility. We built some templates that...

Jan 2025
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Analyst/Coordinator

Product

The product integrates with the systems that we want it to. The integrations haven't been working...

Jan 2025
||
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Analyst/Coordinator

Product

I would certainly buy the product again in a heartbeat. There is no comparable technology out there...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

The product is not meeting our needs. That is why we need an updated version. We need Microsoft...

Jan 2025
||
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Analyst/Coordinator

Relationship

When I need support, I make a phone call, and I get somebody. Sometimes they take notes and call me...

Jan 2025
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Analyst/Coordinator

Product, Value

The doctors dictate, and they have to talk. That is the nature of the job. But for some reason,...

Jan 2025
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Analyst/Coordinator

Loyalty, Value

PowerScribe 360 has paid for itself over and over again. Doctors can correct things and dictate...

Jan 2025
||
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Analyst/Coordinator

Loyalty

We will be getting an AI tool from another vendor, but the AI tool will be integrated with...

Jan 2025
||
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Analyst/Coordinator

Value

The vendor can't give anything out for free, but I don't feel like they charge for every little...

Jan 2025
||
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Analyst/Coordinator

Loyalty, Product

I'm really happy with the product in general. I can't think of anything that needs improvement...

Jan 2025
||
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Analyst/Coordinator

Loyalty

We will be upgrading to a new version, and we will probably see some drastic improvements. We have...

Jan 2025
||
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CIO

Loyalty, Product

PowerScribe 360 was a solution that was traditionally designed for on-premises, client-server-based...

Jan 2025
||
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CIO

Loyalty, Value

PowerScribe 360 is not part of our long-term plans. We are reviewing other options. Right now, we...

Jan 2025
||
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Director

Culture, Value

Nuance's products and services are expensive. They don't charge for every little thing, but what...

Jan 2025
||
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Director

Culture, Loyalty

PowerScribe 360 is a good product that works as it should. Nuance is just falling behind. Some of...

Jan 2025
||
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Director

Relationship, Product

PowerScribe 360 embeds and integrates with Epic well. It does what we need it to. I don't hear many...

Jan 2025
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Physician

Relationship, Product

Nuance still has the best product, and they are behaving like they do. Everyone is integrated, so it...

Nov 2024
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Physician

Relationship

I am not trying to target Nuance, but Nuance has to be more responsive. They have really faded. The...

Nov 2024
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Physician

Relationship

Nuance's support is off. The issue is not the product. The vendor doesn't engage the upper-level...

Nov 2024
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Physician

Relationship

We are having massive issues where PowerScribe One is inserting words, and I found out that we...

Nov 2024
||
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Physician

Loyalty, Product

PowerScribe One has a lot of room for improvement. It is not good. We are not on the latest version...

Nov 2024
||
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Physician

Value

Nuance is the worst at nickel-and-diming. Nuance is way behind on their AI and the things they want...

Nov 2024
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COO

Operations, Product

The vendor's upgrades were a little rocky initially. Now I think things are better. We recently did...

Nov 2024
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COO

Loyalty, Product

With all the AI and everything else that is coming and has been promised, I think some of the future...

Nov 2024
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COO

Relationship

The vendor's support is lacking. I frequently have to escalate up to pretty high levels in the...

Nov 2024
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COO

Relationship

For me, the way I get things done is to talk to the vendor's executives, and they eventually push...

Nov 2024
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COO

Value

The vendor charges too much per case. Also, there has been an open API that every hospital that...

Nov 2024
||
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COO

Operations, Product

Radiologists know the product because the vendor hasn't changed much of the UI in over 30 years. The...

Nov 2024
||
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COO

Product

In terms of integration, the product does what it needs. It uses HL7, and the API, as long as the...

Nov 2024
||
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COO

Operations, Value

For the training, everything is remote right now. Generally, it is not one-on-one; it is a class. We...

Nov 2024
||
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Analyst/Coordinator

Operations, Product

I like the solution's ease of use and the ease of training doctors. It is one of the biggest adopted...

Oct 2024
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Analyst/Coordinator

Product

We would like the product to have backward compatibility with some things. We need to get a server...

Oct 2024
||
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Analyst/Coordinator

Loyalty

The vendor is moving forward with cloud solutions. They are working hard. I saw a demonstration of...

Oct 2024
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Manager

Relationship

PowerScribe One is very reliable. In fact, I have almost no issues with it ever even hiccuping. My...

Oct 2024
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Manager

Loyalty, Product

Nuance’s stuff is just so easy. PowerScribe One is not as large of a product as PACS products are....

Oct 2024
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Manager

Relationship

Since Nuance was acquired by Microsoft, their customer service has changed just a little. But the...

Oct 2024
||
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Manager

Loyalty, Product, Value

We did an upgrade to PowerScribe One, which is the new, evolved platform. PowerScribe 360 is the old...

Oct 2024
||
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Manager

Relationship

If we need immediate support with the server and stuff like that, we can call and get service pretty...

Oct 2024
||
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Manager

Loyalty, Product

Nuance works toward making things more intuitive with each upgrade. From v.2019 to v.2023, there...

Oct 2024
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Manager

Operations

Nuance has a good combination of hands-on training with both the clinical and informatics sides....

Sep 2024
||
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Manager

Product

PowerScribe 360 is such an industry standard that most of our staff members are used to it. It is...

Sep 2024
||
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Manager

Product

We don’t have any issues with report integrations or reporting flowing between PowerScribe 360 and...

Sep 2024
||
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Analyst/Coordinator

Relationship

The vendor is very supportive. We went with PowerScribe One, and we have routine meetings, although...

Sep 2024
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Director

Relationship

We have seen some shifts since Microsoft took over Nuance. The company is large, and we hope Nuance...

Aug 2024
||
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Manager

Relationship, Operations

PowerScribe One works well operationally. However, it takes a long time to implement. It requires a...

Aug 2024
||
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Manager

Value

Nuance is going to charge us for every single thing. There is no wiggle room with Nuance. I have...

Aug 2024
||
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Manager

Product

The radiologists use PowerScribe 360. They love it. The thing about PowerScribe 360 is other than in...

Aug 2024
||
(0)
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Manager

Relationship

Nuance keeps all their promises. If they didn't, we wouldn't be with them. Also, I don't really have...

Aug 2024
||
(0)
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Manager

Relationship

Nuance has phenomenal customer support, and PowerScribe 360 has excellent voice recognition....

Jul 2024
||
(0)
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Manager

Loyalty, Relationship

Nuance has kept all of their promises so far. Unfortunately, they are going to force us to go to...

Jul 2024
||
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Manager

Value

Nuance charges for every little thing. PowerScribe 360 is a great product, but it is very expensive,...

Jul 2024
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Analyst/Coordinator

Loyalty

I never hear from Nuance; they never reach out, and they never alert me of really anything other...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

I know Nuance is phasing PowerScribe 360 out and moving to PowerScribe One. The feedback I have...

Jul 2024
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Analyst/Coordinator

Operations

I would love to do more in-depth training with Nuance, but that is no fault of theirs. The issue is...

Jul 2024
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Analyst/Coordinator

Product

PowerScribe 360 works fine, but it is difficult because it is complex; there is a lot to it. With...

Jul 2024
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Analyst/Coordinator

Operations, Product

With the last upgrade we did for PowerScribe 360, we had some trouble with the installation. We...

Jul 2024
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Analyst/Coordinator

Operations, Product

There are a lot of clicks to accomplish anything in the product. If we copy a template from one user...

Jun 2024
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Analyst/Coordinator

Product, Value

PowerScribe One has been a struggle for us, but I am unfamiliar with the competition, so I don't...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

The vendor doesn't keep promises because we still have not received support for some of our issues...

Jun 2024
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Manager

Relationship

The doctors like PowerScribe 360. There are a few complaints about the voice recognition...

May 2024
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