Omnicell Inventory Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Executives from Omnicell have been in communication with our executives about what is coming out or...
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Product, Value
Central Pharmacy Manager is a software component for the Omnicell hardware that runs the machines to...
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Operations, Product
Central Pharmacy Manager is more of a software system, so there is more involvement in the training...
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Relationship, Product
Things are going very well with Omnicell. We have a great partnership on all fronts. Both at the...
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Product
I think the operating system and cloud platforms are probably the key areas that Omnicell needs to improve....
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Operations
Omnicell has online training modules that we can download, and those are available at all times....
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Operations, Product
Omnicell has a lot of development that they need to do with Central Pharmacy Manager. It is not...
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Loyalty
We brought Omnicell on to do some services in addition to our cabinets because we didn’t have the...
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Relationship
We have significantly expanded what we are doing with Omnicell, and we have cabinets now. Things...
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Product
Central Pharmacy Manager's biggest strength is the inventory management piece. We can automatically...
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Loyalty
We have a centralized distribution center, so we are looking at some workflows specific to central...
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Relationship
Omnicell has been very receptive to feedback. I meet with Omnicell software engineers, and they...
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Value
With Omnicell, we can pay a lower price and not have an Omnicell employee assist us. Even when...
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Product
I would like Omnicell to work on medication expirations, reporting, and user navigation. Also,...
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Culture
Omnicell has an agreement with another company, so we were able to leverage that agreement and...
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Culture, Relationship
In the past, we have had issues where we have requested some things from Omnicell and they have...
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Operations
When we were onboarded, we didn't get a whole bunch of training from Omnicell. The vendor doesn't...
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Product
A better interface would help end users of Central Pharmacy Manager because the current interface is...
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Product
Omnicell OmniCenter is much more outdated than Central Pharmacy Manager. The user interface is...
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Product, Value
Omnicell tends to charge for integrations with other vendors or connections to data sources. We...
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Operations
The implementation of Central Pharmacy Manager was good. I still remember my project manager’s name....
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Product
All our pharmacy staff members have interactions with Central Pharmacy Manager. It works as...
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Relationship, Product
Central Pharmacy Manager is a little tricky to use, but for whatever problem we are having with it,...
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Loyalty
We had a decision to make about using our EHR vendor's system or keeping Central Pharmacy Manager as...
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Relationship
Omnicell comes on-site during the year and does preventative maintenance with Central Pharmacy...
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Relationship, Operations
Omnicell will do patches for Omnicell OmniCenter. We did have a recent upgrade for Omnicell...
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Loyalty
Omnicell is moving toward a cloud-based system for the solution, but the transition is a little...
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Product
I have ideas for improvements for Omnicell OmniCenter, such as the character limit on user IDs. If...
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Operations
Omnicell OmniCenter is a little complicated to use, but there isn't anything we can't figure out....
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Relationship
Omnicell has web support, and they typically get back to us within a decent time period. Our current...
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Product
The biggest win for us with Central Pharmacy Manager is that we can automatically place an order to...
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Relationship, Value
Everything is à la carte with Omnicell, and it gets really expensive; they literally charge for...
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Relationship
Central Pharmacy Manager is a little hard for the end users. We are really limited in what we can do...
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Relationship, Product
We have a central distribution facility, so the management of large amounts of inventory is really...
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Culture, Value
Every time we ask Omnicell for some kind of custom report or integration or any kind of additional...
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Operations
We are currently upgrading all the cabinets. That is not going great. Omnicell’s project managers...
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Relationship, Product
Omnicell OmniCenter is the backbone that everything works off of. I don't necessarily consider...
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Loyalty, Product
The quality of the upgrades is actually pretty good. Omnicell did come out with a mobile card for...
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Operations
Central Pharmacy Manager is actually really user-friendly. The product does what Omnicell says it...
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Relationship
Omnicell has not kept promises with reporting, user access, and maintenance in Central Pharmacy...
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Product
We are getting regular updates. The quality of Central Pharmacy Manager and Omnicell's technology is...
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Relationship, Operations
Omnicell did not do a very good job at implementing and educating us. We had some downtime, and...
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Operations
The people at Omnicell creating meetings said the wrong name for our organization on the calendar...
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Product
The hardware that Omnicell is now sending out is better quality because things are not breaking as...
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Culture, Value
Omnicell doesn't avoid charging for every little thing. For example, I had to get a brand-new...
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Culture, Relationship
Omnicell does not keep all their promises. They haven't kept promises about software programs that...
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Loyalty
I would like Omnicell to improve the software when it comes to configuration options. The way...
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Relationship, Product
Central Pharmacy Manager has been pretty smooth. It does a good job of managing our workflow in the...
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Relationship
Omnicell is making an effort to keep all their promises. However, I wish the response times with...
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Product
I would like more analytics available to us out of the system for other transaction types. We don't...
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Product, Value
The integration with our wholesale vendors is a challenge. Sometimes we run into issues where things...
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Relationship
We don't interact a ton with service, and that is good. Usually, we call or submit a ticket through...
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Value
The inventory optimization piece is the biggest strength of Omnicell One. It acts as a launch pad...
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Operations
The implementation of Central Pharmacy Manager was bad. There was a lot of back-and-forth regarding...
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Relationship
I have never seen proactive service from Omnicell. Anytime we have a big problem, the person we work...
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Value
I would not buy Central Pharmacy Manager again because it doesn't interface great with our EHR. We...
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Product
Central Pharmacy Manager is a fantastic product, and it is really nice because it essentially...
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Operations
Omnicell’s initial training was wonderful. The ongoing training has been okay. We have had to reach...
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Operations
The Omnicell team that helped with our implementation came on-site. They were here; they put in the...
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Relationship, Value
The service for Omnicell is pretty proactive, especially with the Central Pharmacy Manager system....
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Relationship
I have been impressed with Omnicell. They are quick to communicate. We have probably got more people...
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Relationship
One thing that Omnicell does well is they have a bunch of people for us to contact. I do feel like...
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Product
Central Pharmacy Manager has several more moving pieces than other products, and it does a pretty...
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Value
Omnicell seems to have created a much more efficient and therefore less expensive system, and they...
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Value
Central Pharmacy Manager is stable, straightforward in its usability, and inexpensive. We are a...
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Operations, Product
Omnicell has programs for onboarding new users, but those programs are hard to get to. They are...
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Relationship
Omnicell is pretty consistent. They do a good job in telescoping their projects or their assistance....
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Product
I would like to see random cycle count requests that could be generated to a list. For example,...
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Loyalty
We are on an older version of the product. The newer version we are going to go to is reported to...
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