Omnicell Inventory Management Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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VP/Other Executive

Relationship

Executives from Omnicell have been in communication with our executives about what is coming out or...

May 2025
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VP/Other Executive

Product, Value

Central Pharmacy Manager is a software component for the Omnicell hardware that runs the machines to...

May 2025
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VP/Other Executive

Operations, Product

Central Pharmacy Manager is more of a software system, so there is more involvement in the training...

May 2025
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VP/Other Executive

Relationship, Product

Things are going very well with Omnicell. We have a great partnership on all fronts. Both at the...

May 2025
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VP/Other Executive

Product

I think the operating system and cloud platforms are probably the key areas that Omnicell needs to improve....

May 2025
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Analyst/Coordinator

Operations

Omnicell has online training modules that we can download, and those are available at all times....

May 2025
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Manager

Operations, Product

Omnicell has a lot of development that they need to do with Central Pharmacy Manager. It is not...

Apr 2025
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CEO/President

Loyalty

We brought Omnicell on to do some services in addition to our cabinets because we didn’t have the...

Apr 2025
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CEO/President

Relationship

We have significantly expanded what we are doing with Omnicell, and we have cabinets now. Things...

Apr 2025
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Manager

Product

Central Pharmacy Manager's biggest strength is the inventory management piece. We can automatically...

Apr 2025
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Manager

Loyalty

We have a centralized distribution center, so we are looking at some workflows specific to central...

Apr 2025
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Director

Relationship

Omnicell has been very receptive to feedback. I meet with Omnicell software engineers, and they...

Apr 2025
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Director

Value

With Omnicell, we can pay a lower price and not have an Omnicell employee assist us. Even when...

Apr 2025
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Director

Product

I would like Omnicell to work on medication expirations, reporting, and user navigation. Also,...

Apr 2025
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Director

Culture

Omnicell has an agreement with another company, so we were able to leverage that agreement and...

Apr 2025
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Manager

Culture, Relationship

In the past, we have had issues where we have requested some things from Omnicell and they have...

Apr 2025
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Manager

Operations

When we were onboarded, we didn't get a whole bunch of training from Omnicell. The vendor doesn't...

Apr 2025
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Manager

Product

A better interface would help end users of Central Pharmacy Manager because the current interface is...

Apr 2025
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Manager

Product

Omnicell OmniCenter is much more outdated than Central Pharmacy Manager. The user interface is...

Apr 2025
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Manager

Product, Value

Omnicell tends to charge for integrations with other vendors or connections to data sources. We...

Apr 2025
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Analyst/Coordinator

Operations

The implementation of Central Pharmacy Manager was good. I still remember my project manager’s name....

Mar 2025
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Analyst/Coordinator

Product

All our pharmacy staff members have interactions with Central Pharmacy Manager. It works as...

Mar 2025
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Analyst/Coordinator

Relationship, Product

Central Pharmacy Manager is a little tricky to use, but for whatever problem we are having with it,...

Mar 2025
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Analyst/Coordinator

Loyalty

We had a decision to make about using our EHR vendor's system or keeping Central Pharmacy Manager as...

Mar 2025
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Analyst/Coordinator

Relationship

Omnicell comes on-site during the year and does preventative maintenance with Central Pharmacy...

Mar 2025
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Analyst/Coordinator

Relationship, Operations

Omnicell will do patches for Omnicell OmniCenter. We did have a recent upgrade for Omnicell...

Mar 2025
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Analyst/Coordinator

Loyalty

Omnicell is moving toward a cloud-based system for the solution, but the transition is a little...

Mar 2025
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Analyst/Coordinator

Product

I have ideas for improvements for Omnicell OmniCenter, such as the character limit on user IDs. If...

Mar 2025
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Analyst/Coordinator

Operations

Omnicell OmniCenter is a little complicated to use, but there isn't anything we can't figure out....

Mar 2025
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Analyst/Coordinator

Relationship

Omnicell has web support, and they typically get back to us within a decent time period. Our current...

Mar 2025
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Analyst/Coordinator

Product

The biggest win for us with Central Pharmacy Manager is that we can automatically place an order to...

Mar 2025
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Analyst/Coordinator

Relationship, Value

Everything is à la carte with Omnicell, and it gets really expensive; they literally charge for...

Mar 2025
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Analyst/Coordinator

Relationship

Central Pharmacy Manager is a little hard for the end users. We are really limited in what we can do...

Mar 2025
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Manager

Relationship, Product

We have a central distribution facility, so the management of large amounts of inventory is really...

Mar 2025
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Manager

Culture, Value

Every time we ask Omnicell for some kind of custom report or integration or any kind of additional...

Mar 2025
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Manager

Operations

We are currently upgrading all the cabinets. That is not going great. Omnicell’s project managers...

Mar 2025
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Manager

Relationship, Product

Omnicell OmniCenter is the backbone that everything works off of. I don't necessarily consider...

Mar 2025
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Manager

Loyalty, Product

The quality of the upgrades is actually pretty good. Omnicell did come out with a mobile card for...

Mar 2025
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Manager

Operations

Central Pharmacy Manager is actually really user-friendly. The product does what Omnicell says it...

Mar 2025
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Manager

Relationship

Omnicell has not kept promises with reporting, user access, and maintenance in Central Pharmacy...

Mar 2025
||
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Director

Product

We are getting regular updates. The quality of Central Pharmacy Manager and Omnicell's technology is...

Mar 2025
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Director

Relationship, Operations

Omnicell did not do a very good job at implementing and educating us. We had some downtime, and...

Mar 2025
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Director

Operations

The people at Omnicell creating meetings said the wrong name for our organization on the calendar...

Mar 2025
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Analyst/Coordinator

Product

The hardware that Omnicell is now sending out is better quality because things are not breaking as...

Mar 2025
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Analyst/Coordinator

Culture, Value

Omnicell doesn't avoid charging for every little thing. For example, I had to get a brand-new...

Mar 2025
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Analyst/Coordinator

Culture, Relationship

Omnicell does not keep all their promises. They haven't kept promises about software programs that...

Mar 2025
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Analyst/Coordinator

Loyalty

I would like Omnicell to improve the software when it comes to configuration options. The way...

Mar 2025
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Manager

Relationship, Product

Central Pharmacy Manager has been pretty smooth. It does a good job of managing our workflow in the...

Feb 2025
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Manager

Relationship

Omnicell is making an effort to keep all their promises. However, I wish the response times with...

Jan 2025
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Manager

Product

I would like more analytics available to us out of the system for other transaction types. We don't...

Nov 2024
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Manager

Product, Value

The integration with our wholesale vendors is a challenge. Sometimes we run into issues where things...

Nov 2024
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Manager

Relationship

We don't interact a ton with service, and that is good. Usually, we call or submit a ticket through...

Nov 2024
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Manager

Value

The inventory optimization piece is the biggest strength of Omnicell One. It acts as a launch pad...

Nov 2024
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Analyst/Coordinator

Operations

The implementation of Central Pharmacy Manager was bad. There was a lot of back-and-forth regarding...

Sep 2024
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Analyst/Coordinator

Relationship

I have never seen proactive service from Omnicell. Anytime we have a big problem, the person we work...

Sep 2024
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Analyst/Coordinator

Value

I would not buy Central Pharmacy Manager again because it doesn't interface great with our EHR. We...

Sep 2024
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Manager

Product

Central Pharmacy Manager is a fantastic product, and it is really nice because it essentially...

Jun 2024
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Manager

Operations

Omnicell’s initial training was wonderful. The ongoing training has been okay. We have had to reach...

Jun 2024
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Manager

Operations

The Omnicell team that helped with our implementation came on-site. They were here; they put in the...

Jun 2024
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Manager

Relationship, Value

The service for Omnicell is pretty proactive, especially with the Central Pharmacy Manager system....

Jun 2024
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Manager

Relationship

I have been impressed with Omnicell. They are quick to communicate. We have probably got more people...

Jun 2024
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Manager

Relationship

One thing that Omnicell does well is they have a bunch of people for us to contact. I do feel like...

Jun 2024
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Manager

Product

Central Pharmacy Manager has several more moving pieces than other products, and it does a pretty...

Jun 2024
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Director

Value

Omnicell seems to have created a much more efficient and therefore less expensive system, and they...

Jun 2024
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Director

Value

Central Pharmacy Manager is stable, straightforward in its usability, and inexpensive. We are a...

Jun 2024
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Director

Operations, Product

Omnicell has programs for onboarding new users, but those programs are hard to get to. They are...

Jun 2024
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Director

Relationship

Omnicell is pretty consistent. They do a good job in telescoping their projects or their assistance....

Jun 2024
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Director

Product

I would like to see random cycle count requests that could be generated to a list. For example,...

Jun 2024
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Director

Loyalty

We are on an older version of the product. The newer version we are going to go to is reported to...

Jun 2024
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