Omnicell Inventory Management Commentary
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Jackson Tate
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User Commentary

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Manager

Value

Omnicell offers everything that we could need, but we don't have everything that they offer because...

Dec 2023
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Analyst/Coordinator

Culture, Operations, Product

With Omnicell, we were a little blindsided. We went with all of their bells and whistles, and they...

Nov 2023
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Analyst/Coordinator

Operations

Omnicell OmniCenter is pretty difficult to support and is extremely complex. It is probably going to...

Nov 2023
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Analyst/Coordinator

Operations

Upgrades with Omnicell have been really difficult. We have had some wonderful people on the...

Nov 2023
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Analyst/Coordinator

Operations

Omnicell has a lot of education available, but much of it is live, and it has been pretty much...

Nov 2023
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Manager

Relationship, Product

We had an issue with one of Omnicell’s recent updates and it took months for them to act. We ended...

Nov 2023
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Manager

Loyalty

The software is fine, such as it is. Hopefully, with Omnicell One, we will get another safety...

Nov 2023
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Manager

Loyalty, Product

I would like the vendor to improve some of the integration between systems. For example, we...

Oct 2023
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Manager

Value

The product’s greatest strength is finding ways for us to reduce inventory and increase cost...

Oct 2023
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Manager

Loyalty, Product

The product integrates with our cabinets, so we can update the product and accept recommendations,...

Oct 2023
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Manager

Product

The product displays and opportunities are really good. Recently, the vendor created new dashboards...

Oct 2023
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Manager

Product

Central Pharmacy Manager is a hardware product, and its software doesn’t get updated as quickly as...

Oct 2023
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Manager

Loyalty, Relationship, Product

We would like to see more out of most of Omnicell's devices, and the vendor is slow to add things....

Oct 2023
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Analyst/Coordinator

Product

Omnicell does well with the way they have their patient safety software set up and how it works for...

Oct 2023
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Analyst/Coordinator

Culture, Value

Omnicell definitely tries to charge for stuff that should be part of our contract. And recently,...

Oct 2023
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Manager

Product

Things are going well. We like the inventory visibility with Central Pharmacy Manager. We have had...

Sep 2023
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Analyst/Coordinator

Loyalty

Omnicell has been really pushing their own inventory management system, and because any other...

Aug 2023
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Analyst/Coordinator

Relationship

At this point, I wouldn't recommend going with Omnicell’s products. Omnicell needs to improve their...

Aug 2023
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Analyst/Coordinator

Operations

There was a very poor explanation during the purchasing process of the way Central Pharmacy Manager...

Aug 2023
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Analyst/Coordinator

Value

Omnicell is very profit driven. For everything Omnicell related, they charge us, no matter whether...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Omnicell needs to focus more on their core products instead of trying to build. They keep trying to...

Aug 2023
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Analyst/Coordinator

Relationship

The people we work with at Omnicell are good people, and they try, but I don't know that they are...

Aug 2023
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VP/Other Executive

Product, Value

We like that we have the ability to centralize data across our entire organization in the system....

Jul 2023
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VP/Other Executive

Culture, Loyalty, Value

In general, Omnicell promises more than they can actually deliver. We are committed to Omnicell long...

Jul 2023
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VP/Other Executive

Product

Most of our problems with Omnicell are around their system's interface capabilities because their...

Jul 2023
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Manager

Operations, Product

At the bare minimum, the system is able to handle basic inventory needs, but it is very outdated....

Jul 2023
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Manager

Operations, Product

The system's reports aren't very self-explanatory, and they aren't explained or differentiated well...

Jul 2023
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Manager

Relationship

Omnicell tends to not be able to deliver on some of the applications that they promise support for....

Jul 2023
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Manager

Operations

When it is time to upgrade Central Pharmacy Manager's software, I just have to request an upgrade....

Jun 2023
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Manager

Operations

Omnicell's initial training is absolutely fantastic. If users want any training after their initial...

Jun 2023
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Manager

Product, Value

We have a small market-share EHR, and it doesn't play well with other systems. However, Omnicell has...

Jun 2023
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Manager

Relationship

Omnicell isn't usually proactive with information unless there has been a major breach. Last year,...

Jun 2023
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Manager

Product

The product is really good with reports, and it lets us think through workflows enough that we can...

Jun 2023
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Manager

Product

The product is good, and users seem to like it. The product is user friendly and self-explanatory,...

Jun 2023
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Director

Product

Omnicell's product has been the bar to measure against, not something for which we build a wish list...

May 2023
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Director

Value

Omnicell charges a little too much for Central Pharmacy Manager.

May 2023
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Director

Value

We have seen a big reduction in our overrides using the Omnicell system. I have seen very stabilized...

May 2023
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Director

Loyalty, Product

There are some changes Omnicell could make to Central Pharmacy Manager in the future to make it a...

May 2023
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VP/Other Executive

Product, Product

We would like to see the product have a mobile version.

May 2023
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VP/Other Executive

Product

We would like to see the product become a more cloud-based, friendly solution.

May 2023
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Manager

Product

The product’s functionalities are very bare bones. It feels almost like I am in a 90s system when I...

May 2023
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Manager

Product

The product meets our needs, but we wish we could get out of it. It doesn't do a lot of things, such...

May 2023
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Manager

Relationship

When we call the help desk at Omnicell for Central Pharmacy Manager, they tell us that somebody is...

May 2023
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Manager

Relationship

We recently got a new customer manager from Omnicell, and that is a welcome change. Our previous...

May 2023
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Manager

Product

When I work on Central Pharmacy Manager, I feel like we are a beta customer for the product. There...

May 2023
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Manager

Operations

I would like to understand how Central Pharmacy Manager is used. The vendor showed us some screens...

May 2023
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Director

Relationship, Operations, Value

If a customer is going to truly implement Omnicell One successfully, they need to add resources. We...

May 2023
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Director

Product, Value

We have regular calls with Omnicell One engineers, and we give feedback. The vendor is trying to...

May 2023
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Director

Relationship

We have been satisfied with our support for Omnicell One. The individual we work with meets our...

May 2023
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Director

Culture, Value

The pricing for Omnicell One is a little high, but for the service itself, we are getting exactly...

May 2023
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VP/Other Executive

Product

I can't say that we have had any problems with Central Pharmacy Manager. I think it is better than...

Apr 2023
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VP/Other Executive

Loyalty, Product

Central Pharmacy Manager is a newer software solution, so it is probably lacking some reports. The...

Apr 2023
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Manager

Relationship, Value

Omnicell OmniCenter is good to work with. I would buy it again if the system were something that we...

Mar 2023
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Manager

Product

There are a few features from Omnicell OmniCenter that are offered directly through our EMR, but...

Mar 2023
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Manager

Relationship, Operations

Omnicell OmniCenter can do a lot. It is a really robust platform that can run a lot of analytics and...

Mar 2023
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Manager

Product

One of the things that we struggle with is visibility into the medication orders that populate in...

Mar 2023
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Manager

Relationship

The product is very good for the tasks it solves for. The nice thing about Omnicell is that when we...

Mar 2023
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Manager

Relationship, Product

Omnicell has been offering some really nice updates that we haven't necessarily been in the position...

Mar 2023
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Manager

Operations

With Omnicell OmniCenter, even the training during the go-live lacked consistency. One person would...

Mar 2023
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Manager

Relationship

If we ask our repair person to do something, we get excellent support. If we are trying to find...

Mar 2023
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Manager

Product

We get regular updates. The product is not that exciting, but it runs. It has been fine, and I don’t...

Feb 2023
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Manager

Operations

The vendor provided training for people, and I did fly out to go to a class. It was a decent class.

Feb 2023
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Manager

Relationship

Sometimes the support team is really slow to answer my questions. I have been disappointed with the...

Feb 2023
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Manager

Relationship

Regardless of which Omnicell solution I have a problem with, if the support team is slow with a...

Feb 2023
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Manager

Loyalty, Relationship, Product

The vendor is doing some web-based things that they are rolling out slowly, but we are not there yet....

Feb 2023
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Manager

Relationship

Omnicell is fairly good at fixing problems and at letting us send data from Omnicell OmniCenter to...

Feb 2023
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Manager

Relationship, Product

It is challenging to schedule upgrades. It has been very difficult to get Omnicell to add the...

Feb 2023
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Manager

Operations

When we do testing during implementations and discover problems, it is challenging to get Omnicell...

Feb 2023
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Manager

Product

Omnicell OmniCenter has weird default fields that we can't customize. If I were in the server and...

Feb 2023
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Manager

Relationship

When we call Omnicell, they are very nice people, and everyone is polite. That holds value. They...

Feb 2023
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Manager

Culture, Relationship, Operations

Omnicell is not proactive at all, really. We have always been in a scenario where they give us the...

Feb 2023
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Manager

Product

The product's biggest strength is its reliability; Omnicell OmniCenter reliably does what it needs...

Feb 2023
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Manager

Product

We like Central Pharmacy Manager, but in order to run the cabinets, we must have OmniCenter, which...

Feb 2023
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Manager

Product, Value

We haven't received any added functionality or worthwhile enhancements. It seems like Omnicell has...

Feb 2023
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Manager

Operations

The only training Omnicell offers is on their website; we must go read the material and watch...

Feb 2023
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Manager

Product

I would buy Omnicell OmniCenter again, but that is just because the competition isn’t much better...

Feb 2023
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Manager

Operations, Product

Central Pharmacy Manager does what we need it to do day in and day out; I don't have any complaints....

Feb 2023
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Manager

Relationship

Our biggest challenge with support is when we have a problem and we call the help desk, it...

Feb 2023
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Director

Relationship

Omnicell does a fairly good job at triaging tickets. We have an excellent person who comes out and...

Feb 2023
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Manager

Operations

The vendor has been helpful, especially during implementations. They have been really great during...

Feb 2023
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Manager

Operations

The vendor has training videos on their website that we can watch, but their videos are not that...

Feb 2023
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Manager

Product

I used an older version of the product in another hospital, so the version we have is better than I...

Feb 2023
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Manager

Product

We scan barcodes when we return things, when we stock things, and when we take things out, so we...

Feb 2023
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Director

Operations, Product

As far as the software goes, Omnicell OmniCenter works fairly well. Having additional analytics...

Feb 2023
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Manager

Product

People pick up Central Pharmacy Manager fairly well. So it is not that hard to use. But I don't...

Feb 2023
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Manager

Relationship

On a regular basis, the vendor’s service people come out and grease the chains and do all pf those...

Feb 2023
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Analyst/Coordinator

Product

I like managing our inventory electronically instead of manually. That is a big benefit. I like the...

Jan 2023
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Analyst/Coordinator

Product

We can't do blind counts on certain items or medications, such as expensive drugs, chemotherapy...

Jan 2023
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Analyst/Coordinator

Value

Omnicell charges for every other thing. In general, everything is à la carte. The vendor...

Jan 2023
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Director

Culture, Relationship

My only recommendation for improvement is more transparency in Omnicell’s service and support...

Jan 2023
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Director

Product

Central Pharmacy Manager is a very efficient use of space. It integrates well with our other...

Jan 2023
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Director

Value

The issue with Omnicell One is that the product will make recommendations. Our tech person has to...

Dec 2022
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Manager

Product

We like the ability to have a visual that shows the inventory on hand because we haven't had that...

Dec 2022
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Manager

Product

We don't like that we can't search for a certain expiration date to pull expired things the same way...

Dec 2022
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Manager

Product

Omnicell OmniCenter is a good product; it is easy to use, and the layout makes it so the nurses...

Dec 2022
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Manager

Relationship

Omnicell OmniCenter is pretty standard. The longer that we have the product, the more things happen...

Dec 2022
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Analyst/Coordinator

Product

We wish we had some easier methods or capabilities in Omnicell OmniCenter to create and expand...

Dec 2022
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Analyst/Coordinator

Relationship

Omnicell's proactive communication is pretty much nonexistent. They could improve by giving us phone...

Dec 2022
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