Omnicell Inventory Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I would like more analytics available to us out of the system for other transaction types. We don't...
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Product, Value
The integration with our wholesale vendors is a challenge. Sometimes we run into issues where things...
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Relationship
We don't interact a ton with service, and that is good. Usually, we call or submit a ticket through...
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Value
The inventory optimization piece is the biggest strength of Omnicell One. It acts as a launch pad...
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Operations
The implementation of Central Pharmacy Manager was bad. There was a lot of back-and-forth regarding...
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Relationship
I have never seen proactive service from Omnicell. Anytime we have a big problem, the person we work...
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Value
I would not buy Central Pharmacy Manager again because it doesn't interface great with our EHR. We...
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Product
Central Pharmacy Manager is a fantastic product, and it is really nice because it essentially...
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Operations
Omnicell’s initial training was wonderful. The ongoing training has been okay. We have had to reach...
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Operations
The Omnicell team that helped with our implementation came on-site. They were here; they put in the...
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Relationship, Value
The service for Omnicell is pretty proactive, especially with the Central Pharmacy Manager system....
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Relationship
I have been impressed with Omnicell. They are quick to communicate. We have probably got more people...
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Relationship
One thing that Omnicell does well is they have a bunch of people for us to contact. I do feel like...
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Product
Central Pharmacy Manager has several more moving pieces than other products, and it does a pretty...
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Value
Omnicell seems to have created a much more efficient and therefore less expensive system, and they...
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Value
Central Pharmacy Manager is stable, straightforward in its usability, and inexpensive. We are a...
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Operations, Product
Omnicell has programs for onboarding new users, but those programs are hard to get to. They are...
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Relationship
Omnicell is pretty consistent. They do a good job in telescoping their projects or their assistance....
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Product
I would like to see random cycle count requests that could be generated to a list. For example,...
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Loyalty
We are on an older version of the product. The newer version we are going to go to is reported to...
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Relationship
Central Pharmacy Manager is a sufficient product, but it is not the best in class. The company needs...
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Product
We have had no issues with Omnicell OmniCenter. The server and everything are all functioning very...
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Value
Omnicell charges for everything. They sometimes even charge us for missing functionalities. The...
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Operations
Omnicell's implementations need to be more complete. There are often things that change that the...
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Relationship
We often have to go through multiple levels of Omnicell's support until we can get a true answer to...
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Product, Value
The system gives us a real-time view of the analytics and data that are available. It also tells us...
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Product
Central Pharmacy Manager is fine and does the job, but it lags, and we oftentimes have to reboot it...
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Product
I would love to be able to have a more accurate representation of serialized information in Central...
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Product
We would like the vendor to integrate the solution with our EHR and our Drug Supply Chain Security...
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Product
Things are great with Central Pharmacy Manager; there are no issues there. All is functioning very well....
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Value
Omnicell One has improved, but it is still not where it should be. It is marketed as a cost-savings...
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Culture, Product
The vendor markets the product as a data transparency tool, but based on how the data is portrayed,...
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Relationship
In order for the vendor to improve their support, they should provide a new clinical strategist. We...
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Culture, Value
If a healthcare organization were considering Omnicell One, I would tell them they need to...
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Relationship, Product
We have some old Omnicell systems, and they used to work better. They are falling apart now.
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Product
I can use the Omnicell system easily, and most of our people don't have a problem. Some of our...
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Product
I have worked with Omnicell for a long time, so I'm very familiar with the system. I wish the...
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Product
I would really like it if Omnicell's platform and our drug kit management product could actually...
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Culture, Value
Omnicell gives us a lot. However, there are some things, like Windows updates, that are tens of...
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Product
One of the biggest things for Central Pharmacy Manager is the technology. It is a PC-based product...
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Operations
For new users of the Omnicell program, there is online training, and most of it is done remotely....
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Product
Central Pharmacy Manager is easy. To be able to be a basic user of it, there is not a huge learning...
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Product
I don't really consider Central Pharmacy Manager to be a mature product. I feel like it is better...
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Relationship
Depending on who we talk to at Omnicell, a lot of the people who answer the phones don't seem to...
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Product
The system is straightforward in terms of managing the functions of the robot in future cabinets....
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Product
My overall impression of Central Pharmacy Manager is that it is very clunky. It is hard to navigate,...
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Product, Value
The biggest strengths of Central Pharmacy Manager are its inventory tracking, visibility into the...
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Product
One enhancement we would like to see in Central Pharmacy Manager is a dashboard so that we can have...
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Relationship
When something is wrong in the system, Omnicell's people will come out and replace or fix things. I...
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Operations
Our implementation of the system went really well. It was a very pleasant implementation.
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Operations, Product
The system is kind of complicated because it is attached to a carousel. There is a bit of a learning...
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Product, Value
The system works the way we expected it to. It hasn't radically changed. The system sends orders for...
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Operations, Product
When we were testing the newest release of Omnicell OmniCenter, the system caused a problem with the...
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Product
The system does what we need it to do, and we don't have any problems with downtime. The system is...
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Relationship
The vendor is pretty responsive. Most of the people who we talk to when we call the vendor to put in...
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Value
If we want a custom report from Omnicell, there is a charge associated with that. They won’t provide...
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Operations
Central Pharmacy Manager is pretty self-explanatory, and Omnicell has training modules for the...
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Product
Central Pharmacy Manager does not interface with our EHR.
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Product, Value
Central Pharmacy Manager does what we want it to do, but as the healthcare industry changes, we need...
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Product
Omnicell OmniCenter can’t build algorithms or use purchasing history and availability through...
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Relationship
As time goes on, the development we need in terms of pharmacy distribution and pharmacy analytics is...
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Relationship, Product
It is our data in Omnicell OmniCenter, so some things like widgets or basic algorithms should be...
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Operations, Product
For upgrades, Omnicell doesn’t do what is necessary to let us take care of patients. They say they...
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Relationship
We used to have an Omnicell service technician live close by, but there was some downsizing and...
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Operations
For users of Omnicell OmniCenter on a day-to-day basis, we are the ones doing the training and not Omnicell....
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Relationship
Omnicell is fairly responsive, and we have the best customer experience manager. They go over all...
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Relationship
Omnicell doesn’t have engineers specifically for Omnicell OmniCenter, so it is a little hard to get...
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Operations
There were some problems with the upgrade stuff. The vendor was emailing us throughout everything...
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Relationship, Product
We had an incident of downtime last year that was absolutely horrific. The system ended up being...
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Culture, Product
There are opportunities to make Central Pharmacy Manager better, but it just doesn't function as it...
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Product
Central Pharmacy Manager runs the carousel, and it does that very well. Central Pharmacy Manager...
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Product
I would like to have the technician workflow improved; Omnicell could do a better job of that. I...
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Culture, Value
We needed an extra license for our inventory management, and the license was going to cost us a lot...
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Product
We currently don't use all of the parts of the Omnicell product. From an inventory management...
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Relationship
When we reach out to Omnicell’s customer service people to get help, they are not always sure about...
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Product
From a functionality standpoint, the system does what it is supposed to do. It gives us the...
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Product
The reports on the product are great. Once we know what we are looking for and are familiar with...
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Product
The catalog of reports that Omnicell OmniCenter has is tremendous. The system is a very...
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Product
The product used to be faster. Part of the issue might be that we are running it on a carousel that...
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Loyalty, Product
Reporting is an ongoing issue with the system. For some reason, there is something missing in our...
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Relationship
We could fix things in our previous solution, but we can't fix things in Central Pharmacy Manager....
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Relationship
The vendor has had their executives at our table. When we complain to the vendor, they bring in the...
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