Omnicell Inventory Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
Omnicell offers everything that we could need, but we don't have everything that they offer because...
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Culture, Operations, Product
With Omnicell, we were a little blindsided. We went with all of their bells and whistles, and they...
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Operations
Omnicell OmniCenter is pretty difficult to support and is extremely complex. It is probably going to...
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Operations
Upgrades with Omnicell have been really difficult. We have had some wonderful people on the...
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Operations
Omnicell has a lot of education available, but much of it is live, and it has been pretty much...
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Relationship, Product
We had an issue with one of Omnicell’s recent updates and it took months for them to act. We ended...
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Loyalty
The software is fine, such as it is. Hopefully, with Omnicell One, we will get another safety...
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Loyalty, Product
I would like the vendor to improve some of the integration between systems. For example, we...
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Value
The product’s greatest strength is finding ways for us to reduce inventory and increase cost...
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Loyalty, Product
The product integrates with our cabinets, so we can update the product and accept recommendations,...
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Product
The product displays and opportunities are really good. Recently, the vendor created new dashboards...
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Product
Central Pharmacy Manager is a hardware product, and its software doesn’t get updated as quickly as...
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Loyalty, Relationship, Product
We would like to see more out of most of Omnicell's devices, and the vendor is slow to add things....
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Product
Omnicell does well with the way they have their patient safety software set up and how it works for...
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Culture, Value
Omnicell definitely tries to charge for stuff that should be part of our contract. And recently,...
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Product
Things are going well. We like the inventory visibility with Central Pharmacy Manager. We have had...
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Loyalty
Omnicell has been really pushing their own inventory management system, and because any other...
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Relationship
At this point, I wouldn't recommend going with Omnicell’s products. Omnicell needs to improve their...
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Operations
There was a very poor explanation during the purchasing process of the way Central Pharmacy Manager...
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Value
Omnicell is very profit driven. For everything Omnicell related, they charge us, no matter whether...
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Relationship, Product
Omnicell needs to focus more on their core products instead of trying to build. They keep trying to...
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Relationship
The people we work with at Omnicell are good people, and they try, but I don't know that they are...
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Product, Value
We like that we have the ability to centralize data across our entire organization in the system....
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Culture, Loyalty, Value
In general, Omnicell promises more than they can actually deliver. We are committed to Omnicell long...
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Product
Most of our problems with Omnicell are around their system's interface capabilities because their...
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Operations, Product
At the bare minimum, the system is able to handle basic inventory needs, but it is very outdated....
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Operations, Product
The system's reports aren't very self-explanatory, and they aren't explained or differentiated well...
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Relationship
Omnicell tends to not be able to deliver on some of the applications that they promise support for....
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Operations
When it is time to upgrade Central Pharmacy Manager's software, I just have to request an upgrade....
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Operations
Omnicell's initial training is absolutely fantastic. If users want any training after their initial...
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Product, Value
We have a small market-share EHR, and it doesn't play well with other systems. However, Omnicell has...
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Relationship
Omnicell isn't usually proactive with information unless there has been a major breach. Last year,...
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Product
The product is really good with reports, and it lets us think through workflows enough that we can...
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Product
The product is good, and users seem to like it. The product is user friendly and self-explanatory,...
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Product
Omnicell's product has been the bar to measure against, not something for which we build a wish list...
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Value
Omnicell charges a little too much for Central Pharmacy Manager.
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Value
We have seen a big reduction in our overrides using the Omnicell system. I have seen very stabilized...
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Loyalty, Product
There are some changes Omnicell could make to Central Pharmacy Manager in the future to make it a...
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Product, Product
We would like to see the product have a mobile version.
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Product
We would like to see the product become a more cloud-based, friendly solution.
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Product
The product’s functionalities are very bare bones. It feels almost like I am in a 90s system when I...
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Product
The product meets our needs, but we wish we could get out of it. It doesn't do a lot of things, such...
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Relationship
When we call the help desk at Omnicell for Central Pharmacy Manager, they tell us that somebody is...
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Relationship
We recently got a new customer manager from Omnicell, and that is a welcome change. Our previous...
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Product
When I work on Central Pharmacy Manager, I feel like we are a beta customer for the product. There...
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Operations
I would like to understand how Central Pharmacy Manager is used. The vendor showed us some screens...
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Relationship, Operations, Value
If a customer is going to truly implement Omnicell One successfully, they need to add resources. We...
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Product, Value
We have regular calls with Omnicell One engineers, and we give feedback. The vendor is trying to...
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Relationship
We have been satisfied with our support for Omnicell One. The individual we work with meets our...
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Culture, Value
The pricing for Omnicell One is a little high, but for the service itself, we are getting exactly...
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Product
I can't say that we have had any problems with Central Pharmacy Manager. I think it is better than...
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Loyalty, Product
Central Pharmacy Manager is a newer software solution, so it is probably lacking some reports. The...
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Relationship, Value
Omnicell OmniCenter is good to work with. I would buy it again if the system were something that we...
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Product
There are a few features from Omnicell OmniCenter that are offered directly through our EMR, but...
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Relationship, Operations
Omnicell OmniCenter can do a lot. It is a really robust platform that can run a lot of analytics and...
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Product
One of the things that we struggle with is visibility into the medication orders that populate in...
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Relationship
The product is very good for the tasks it solves for. The nice thing about Omnicell is that when we...
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Relationship, Product
Omnicell has been offering some really nice updates that we haven't necessarily been in the position...
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Operations
With Omnicell OmniCenter, even the training during the go-live lacked consistency. One person would...
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Relationship
If we ask our repair person to do something, we get excellent support. If we are trying to find...
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Product
We get regular updates. The product is not that exciting, but it runs. It has been fine, and I don’t...
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Operations
The vendor provided training for people, and I did fly out to go to a class. It was a decent class.
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Relationship
Sometimes the support team is really slow to answer my questions. I have been disappointed with the...
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Relationship
Regardless of which Omnicell solution I have a problem with, if the support team is slow with a...
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Loyalty, Relationship, Product
The vendor is doing some web-based things that they are rolling out slowly, but we are not there yet....
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Relationship
Omnicell is fairly good at fixing problems and at letting us send data from Omnicell OmniCenter to...
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Relationship, Product
It is challenging to schedule upgrades. It has been very difficult to get Omnicell to add the...
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Operations
When we do testing during implementations and discover problems, it is challenging to get Omnicell...
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Product
Omnicell OmniCenter has weird default fields that we can't customize. If I were in the server and...
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Relationship
When we call Omnicell, they are very nice people, and everyone is polite. That holds value. They...
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Culture, Relationship, Operations
Omnicell is not proactive at all, really. We have always been in a scenario where they give us the...
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Product
The product's biggest strength is its reliability; Omnicell OmniCenter reliably does what it needs...
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Product
We like Central Pharmacy Manager, but in order to run the cabinets, we must have OmniCenter, which...
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Product, Value
We haven't received any added functionality or worthwhile enhancements. It seems like Omnicell has...
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Operations
The only training Omnicell offers is on their website; we must go read the material and watch...
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Product
I would buy Omnicell OmniCenter again, but that is just because the competition isn’t much better...
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Operations, Product
Central Pharmacy Manager does what we need it to do day in and day out; I don't have any complaints....
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Relationship
Our biggest challenge with support is when we have a problem and we call the help desk, it...
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Relationship
Omnicell does a fairly good job at triaging tickets. We have an excellent person who comes out and...
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Operations
The vendor has been helpful, especially during implementations. They have been really great during...
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Operations
The vendor has training videos on their website that we can watch, but their videos are not that...
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Product
I used an older version of the product in another hospital, so the version we have is better than I...
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Product
We scan barcodes when we return things, when we stock things, and when we take things out, so we...
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Operations, Product
As far as the software goes, Omnicell OmniCenter works fairly well. Having additional analytics...
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Product
People pick up Central Pharmacy Manager fairly well. So it is not that hard to use. But I don't...
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Relationship
On a regular basis, the vendor’s service people come out and grease the chains and do all pf those...
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Product
I like managing our inventory electronically instead of manually. That is a big benefit. I like the...
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Product
We can't do blind counts on certain items or medications, such as expensive drugs, chemotherapy...
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Value
Omnicell charges for every other thing. In general, everything is à la carte. The vendor...
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Culture, Relationship
My only recommendation for improvement is more transparency in Omnicell’s service and support...
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Product
Central Pharmacy Manager is a very efficient use of space. It integrates well with our other...
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Value
The issue with Omnicell One is that the product will make recommendations. Our tech person has to...
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Product
We like the ability to have a visual that shows the inventory on hand because we haven't had that...
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Product
We don't like that we can't search for a certain expiration date to pull expired things the same way...
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Product
Omnicell OmniCenter is a good product; it is easy to use, and the layout makes it so the nurses...
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Relationship
Omnicell OmniCenter is pretty standard. The longer that we have the product, the more things happen...
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Product
We wish we had some easier methods or capabilities in Omnicell OmniCenter to create and expand...
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Relationship
Omnicell's proactive communication is pretty much nonexistent. They could improve by giving us phone...
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