Omnicell Inventory Management
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User Commentary

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Manager

Technology

Most of our sites like using Omnicell One. The product is probably something we would go with again....

Oct 2022
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Manager

Functionality and Upgrades

Things are not always delivered in the anticipated fashion by the vendor. Upgrades are coming, but...

Oct 2022
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Manager

Interfacing and Integration

We really like that Central Pharmacy Manager can connect with our EHR and our wholesale vendors'...

Oct 2022
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Manager

Implementation and Training

There is room for Omnicell to improve the connection between their system and our enterprise...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The product certainly gives us broad access to information about the system, such as what is going...

Oct 2022
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VP/Other Executive

Interfacing and Integration

We have been talking with the vendor for a while about integrating the system with another product,...

Oct 2022
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VP/Other Executive

Service and Support

It is hard to get things solved over the phone. Omnicell's support is the one thing that has...

Oct 2022
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Manager

Functionality and Upgrades

Omnicell could improve on the software that they are providing to customers. There has been...

Sep 2022
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Manager

Interfacing and Integration

The product doesn’t really talk to our EHR. The product talks to more of our organizational systems....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the way the product facilitates the process of pulling the drugs in our EMR, and I like how...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Not every facility has the same access to the platform and the same ability to edit or change...

Sep 2022
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Analyst/Coordinator

Technology

The machines for the product need to be more durable. Things fall apart. If we replace a door or a...

Sep 2022
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Manager

Sales and Contracting

Omnicell doesn’t keep all of their promises. When we went live, the vendor's sales team made...

Sep 2022
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Manager

Implementation and Training

When we implemented the solution, there was not a lot of training involved. The implementation was...

Sep 2022
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Manager

Other Observations & Comments

Upgrades are managed a little better now than before. However, the success of upgrades is more...

Sep 2022
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Analyst/Coordinator

Service and Support

There is one tech from Omnicell that is pretty awesome. If somebody were to looking to purchase a...

Sep 2022
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Manager

Service and Support

Our experience with Omnicell has been nonstop frustrations, and the issue boils down to...

Sep 2022
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Manager

Sales and Contracting

For things from equipment to pricing, every single quote from Omnicell has been wrong. That is my...

Sep 2022
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Manager

Sales and Contracting

Everything that we have been told by Omnicell has doubled back and been wrong. We use Omnicell’s...

Sep 2022
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Manager

Implementation and Training

Our carousels are going live soon, and we still haven’t done the admin training. I was able to...

Sep 2022
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Manager

ROI / Cost (care and feeding)

It is very helpful for the staff to have the carousels because it does enhance safety. I am waiting...

Sep 2022
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Manager

Technology

With Central Pharmacy Manager, there is an enhancement that we did not have with WorkflowRx that is...

Sep 2022
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Manager

Sales and Contracting

Every part of the experience so far has been frustrating, and this started before the migration to...

Sep 2022
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Director

Functionality and Upgrades

The product is not intuitive for the end user. It has too many quirky things.

Jul 2022
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Director

Service and Support

The Omnicell help desk lacks helpfulness. The people that I get in contact with at Omnicell don’t...

Jul 2022
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Director

Relationship

If I get ticked off or have a concern with Omnicell, I do have someone I can call.

Jul 2022
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Director

Implementation and Training

The team that was helping us implement Central Pharmacy Manager did an awful job of integrating our...

Jul 2022
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Director

Interfacing and Integration

Using Central Pharmacy Manager has taken away my ability to know exactly where every medication is...

Jul 2022
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Director

Functionality and Upgrades

The solution is part of our long-term plans, but in a few years, we will think about moving...

Jun 2022
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Director

Service and Support

Omnicell doesn't make a lot of promises, but they do say that their hardware lasts a long time. We...

Jun 2022
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Director

ROI / Cost (care and feeding)

We don't get a lot of surprise charges from Omnicell. The vendor is pretty good about that.

Jun 2022
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Director

Implementation and Training

The vendor has transitioned to module-based training on the cloud. That training seems fine.

Jun 2022
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Director

Functionality and Upgrades

One positive of the solution is that it is incredibly linear. It isn't super fancy, but its design...

Jun 2022
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Manager

Service and Support

It takes a bit longer to get support for Central Pharmacy Manager compared to another Omnicell...

Jun 2022
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Manager

Other Observations & Comments

Central Pharmacy Manager has been pretty reliable. I don't know that I am really seeing a lot of...

Jun 2022
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Manager

Interfacing and Integration

For the most part, Omnicell OmniCenter is a pretty well-integrated system. We have had communication...

Jun 2022
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Manager

Functionality and Upgrades

Omnicell OmniCenter isn't very user friendly. It requires a little more skill than other products...

Jun 2022
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Manager

Relationship

Omnicell did not have a good transition plan from WorflowRx to Central Pharmacy Manager. WorkflowRx...

Jun 2022
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Manager

Functionality and Upgrades

There is no way to see quantities on orders in Central Pharmacy Manager, despite the solution being...

Jun 2022
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Director

ROI / Cost (care and feeding)

Omnicell One is an analytics capability that the vendor is layering on top of Central Pharmacy...

Jun 2022
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Director

Functionality and Upgrades

I have not been a big fan of Central Pharmacy Manager, so I would not buy the system again. It has...

Jun 2022
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Director

Relationship

When I inquired about some things regarding risks to us, the vendor was very responsive in getting...

Jun 2022
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Director

Functionality and Upgrades

We aren't in love with Central Pharmacy Manager. Its accounts get off fairly frequently. That could...

Jun 2022
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Director

Implementation and Training

We could have used more training on the system. We had an on-site trainer, but that trainer changed...

Jun 2022
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Director

Lessons Learned

I would tell others who are interested in the system to make sure that they can fit it into their...

Jun 2022
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Director

Functionality and Upgrades

The product isn't hard to get used to. We were able to get used to it pretty quickly.

Jun 2022
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Manager

Functionality and Upgrades

We had a recent upgrade where one of Omnicell’s workflow solutions was going offline, and we had to...

May 2022
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Manager

Technology

The vendor does not keep all of their promises. In my view, the product is still maturing. The...

Apr 2022
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Manager

ROI / Cost (care and feeding)

We pay a fee for the system, but I don't feel like we get charged for extra things. The vendor...

Apr 2022
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Manager

Implementation and Training

When there are upgrades to the system, the vendor sends us a list of release notes. It would be...

Apr 2022
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Manager

Functionality and Upgrades

There is a big learning curve to the system. There is some functionality that could be a little more...

Apr 2022
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Manager

Service and Support

The vendor is improving. If we call their support people, someone will answer the phone. If we ask...

Apr 2022
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VP/Other Executive

Future Outlook

In a few years, we will likely reevaluate whether we will continue with the solution or look at...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Central Pharmacy Manager meets our needs, but it has some significant problem areas. We are in the...

Mar 2022
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VP/Other Executive

Relationship

Omnicell's commitment to their promises is episodic. They try to keep them for the most part, but...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Omnicell has a tendency to charge us for everything that we ask them for. They will certainly honor...

Mar 2022
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VP/Other Executive

Implementation and Training

Omnicell's implementations are functional, but we tend to feel like their implementations with us...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Omnicell has integrated a lot of new pieces and technologies in to their processes. That is one of...

Mar 2022
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VP/Other Executive

Service and Support

Omnicell's tier-one support is pretty limited, and it isn't always easy for us to get issues to...

Mar 2022
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Manager

Technology

Using OmniCenter without Omnicell machines doesn't make a lot of sense. Although we have issues with...

Feb 2022
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Manager

Implementation and Training

OmniCenter is complex, and there wasn’t much implementation support in the way of making sure that...

Feb 2022
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Manager

Implementation and Training

Omnicell automatically set us up with a bunch of reports with no guidance as to what the reports...

Feb 2022
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Manager

Other Observations & Comments

A lot of our integration problems stem from our EMR more than the products we are trying to...

Feb 2022
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Manager

Service and Support

The support is very variable when I have OmniCenter problems. My ability to get issues fixed quickly...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Central Pharmacy Manager doesn't have a countback option. We also can't force a cycle count of our...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Our automation with Central Pharmacy Manager is very good. We order our medications through the...

Feb 2022
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Manager

Service and Support

Omnicell has an app that allows us to submit issues from our phone. It is very simple to report...

Feb 2022
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Manager

Relationship

We have account representatives, but we never hear from anybody higher than them anymore. Now that...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I would not purchase Central Pharmacy Manager again, but it works in unison with the other Omnicell...

Feb 2022
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Manager

Implementation and Training

The biggest challenge when we implemented Omnicell OmniCenter years ago was that the vendor didn’t...

Feb 2022
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Manager

ROI / Cost (care and feeding)

There is not a good way to maintain the tool. Getting information out of the tool is very...

Feb 2022
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Manager

Technology

The reliability and overall design of Omnicell OmniCenter are very good. There is a learning curve,...

Feb 2022
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Manager

Functionality and Upgrades

The ability to customize the tool and display dashboard functionality would make Omnicell OmniCenter...

Feb 2022
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Manager

Relationship

Omnicell is pretty good at providing proactive service. We have a regular call where the vendor...

Feb 2022
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Director

Functionality and Upgrades

We did an upgrade to the solution that went well, but we had to work through some hiccups. Some of...

Feb 2022
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Director

Functionality and Upgrades

As far as I know, our users are happy with the system.

Feb 2022
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Director

Functionality and Upgrades

It has taken us a long time to finish some work with the vendor, but I think that we are happy. We...

Feb 2022
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Director

Relationship

I don't think that Omnicell reaches out to us at all.

Feb 2022
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Manager

Functionality and Upgrades

We have not had any problems with Omnicell OmniCenter, and it has not required the maintenance that...

Feb 2022
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Manager

Service and Support

I don't deal with Omnicell very much on the administration part, but we haven't had any major...

Feb 2022
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Manager

Other Observations & Comments

Omnicell may charge fees if we want anything extra. But the charge is kind of to be expected because...

Feb 2022
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Manager

Implementation and Training

Omnicell comes out with new and improved things all the time. We have done a couple of different...

Feb 2022
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Manager

Implementation and Training

There is so much turnover with our staff. It would be nice if every couple of years, Omnicell could...

Feb 2022
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Manager

Interfacing and Integration

Omnicell OmniCenter is integrated with our EMR. Omnicell is very good about that integration.

Feb 2022
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Manager

Relationship

Omnicell may be a little less responsive than another vendor we work with. But that is just because...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The whole point of using Omnicell OmniCenter is to protect controlled substances, and it does a...

Feb 2022
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