Omnicell Inventory Management
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Jackson Tate
Research Director Level 2
KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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Director

The solution is part of our long-term plans, but in a few years, we will think about moving...

Jun 2022
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Director

Omnicell doesn't make a lot of promises, but they do say that their hardware lasts a long time. We...

Jun 2022
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Director

We don't get a lot of surprise charges from Omnicell. The vendor is pretty good about that.

Jun 2022
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Director

The vendor has transitioned to module-based training on the cloud. That training seems fine.

Jun 2022
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Director

One positive of the solution is that it is incredibly linear. It isn't super fancy, but its design...

Jun 2022
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Manager

It takes a bit longer to get support for Central Pharmacy Manager compared to another Omnicell...

Jun 2022
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Manager

Central Pharmacy Manager has been pretty reliable. I don't know that I am really seeing a lot of...

Jun 2022
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Manager

For the most part, Omnicell OmniCenter is a pretty well-integrated system. We have had communication...

Jun 2022
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Manager

Omnicell OmniCenter isn't very user friendly. It requires a little more skill than other products...

Jun 2022
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Manager

Omnicell did not have a good transition plan from WorflowRx to Central Pharmacy Manager. WorkflowRx...

Jun 2022
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Manager

There is no way to see quantities on orders in Central Pharmacy Manager, despite the solution being...

Jun 2022
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Director

Omnicell One is an analytics capability that the vendor is layering on top of Central Pharmacy...

Jun 2022
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Director

I have not been a big fan of Central Pharmacy Manager, so I would not buy the system again. It has...

Jun 2022
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Director

When I inquired about some things regarding risks to us, the vendor was very responsive in getting...

Jun 2022
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Director

We aren't in love with Central Pharmacy Manager. Its accounts get off fairly frequently. That could...

Jun 2022
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Director

We could have used more training on the system. We had an on-site trainer, but that trainer changed...

Jun 2022
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Director

I would tell others who are interested in the system to make sure that they can fit it into their...

Jun 2022
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Director

The product isn't hard to get used to. We were able to get used to it pretty quickly.

Jun 2022
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Manager

We had a recent upgrade where one of Omnicell’s workflow solutions was going offline, and we had to...

May 2022
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Manager

The vendor does not keep all of their promises. In my view, the product is still maturing. The...

Apr 2022
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Manager

We pay a fee for the system, but I don't feel like we get charged for extra things. The vendor...

Apr 2022
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Manager

When there are upgrades to the system, the vendor sends us a list of release notes. It would be...

Apr 2022
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Manager

There is a big learning curve to the system. There is some functionality that could be a little more...

Apr 2022
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Manager

The vendor is improving. If we call their support people, someone will answer the phone. If we ask...

Apr 2022
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VP/Other Executive

In a few years, we will likely reevaluate whether we will continue with the solution or look at...

Mar 2022
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VP/Other Executive

Central Pharmacy Manager meets our needs, but it has some significant problem areas. We are in the...

Mar 2022
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VP/Other Executive

Omnicell's commitment to their promises is episodic. They try to keep them for the most part, but...

Mar 2022
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VP/Other Executive

Omnicell has a tendency to charge us for everything that we ask them for. They will certainly honor...

Mar 2022
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VP/Other Executive

Omnicell's implementations are functional, but we tend to feel like their implementations with us...

Mar 2022
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VP/Other Executive

Omnicell has integrated a lot of new pieces and technologies in to their processes. That is one of...

Mar 2022
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VP/Other Executive

Omnicell's tier-one support is pretty limited, and it isn't always easy for us to get issues to...

Mar 2022
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Manager

Using OmniCenter without Omnicell machines doesn't make a lot of sense. Although we have issues with...

Feb 2022
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Manager

OmniCenter is complex, and there wasn’t much implementation support in the way of making sure that...

Feb 2022
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Manager

Omnicell automatically set us up with a bunch of reports with no guidance as to what the reports...

Feb 2022
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Manager

A lot of our integration problems stem from our EMR more than the products we are trying to...

Feb 2022
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Manager

The support is very variable when I have OmniCenter problems. My ability to get issues fixed quickly...

Feb 2022
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Analyst/Coordinator

Central Pharmacy Manager doesn't have a countback option. We also can't force a cycle count of our...

Feb 2022
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Analyst/Coordinator

Our automation with Central Pharmacy Manager is very good. We order our medications through the...

Feb 2022
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Manager

Omnicell has an app that allows us to submit issues from our phone. It is very simple to report...

Feb 2022
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Manager

We have account representatives, but we never hear from anybody higher than them anymore. Now that...

Feb 2022
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Manager

I would not purchase Central Pharmacy Manager again, but it works in unison with the other Omnicell...

Feb 2022
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Manager

The biggest challenge when we implemented Omnicell OmniCenter years ago was that the vendor didn’t...

Feb 2022
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Manager

There is not a good way to maintain the tool. Getting information out of the tool is very...

Feb 2022
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Manager

The reliability and overall design of Omnicell OmniCenter are very good. There is a learning curve,...

Feb 2022
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Manager

The ability to customize the tool and display dashboard functionality would make Omnicell OmniCenter...

Feb 2022
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Manager

Omnicell is pretty good at providing proactive service. We have a regular call where the vendor...

Feb 2022
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Director

We did an upgrade to the solution that went well, but we had to work through some hiccups. Some of...

Feb 2022
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Director

As far as I know, our users are happy with the system.

Feb 2022
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Director

It has taken us a long time to finish some work with the vendor, but I think that we are happy. We...

Feb 2022
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Director

I don't think that Omnicell reaches out to us at all.

Feb 2022
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Manager

We have not had any problems with Omnicell OmniCenter, and it has not required the maintenance that...

Feb 2022
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Manager

I don't deal with Omnicell very much on the administration part, but we haven't had any major...

Feb 2022
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Manager

Omnicell may charge fees if we want anything extra. But the charge is kind of to be expected because...

Feb 2022
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Manager

Omnicell comes out with new and improved things all the time. We have done a couple of different...

Feb 2022
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Manager

There is so much turnover with our staff. It would be nice if every couple of years, Omnicell could...

Feb 2022
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Manager

Omnicell OmniCenter is integrated with our EMR. Omnicell is very good about that integration.

Feb 2022
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Manager

Omnicell may be a little less responsive than another vendor we work with. But that is just because...

Feb 2022
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Manager

The whole point of using Omnicell OmniCenter is to protect controlled substances, and it does a...

Feb 2022
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Director

The product is doing everything that Omnicell said it would do. It is a more robust platform than...

Nov 2021
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Director

Omnicell's executives weren't really involved with the product. They were here to show how it worked...

Nov 2021
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Manager

Omnicell told us that things would work one way when we did the walk-throughs, but when we went...

Nov 2021
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Manager

We were on another Omnicell platform before, so Omnicell One wasn't much of a change for us. That...

Nov 2021
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Manager

Omnicell promised a more integrated approach for Enterprise Medication Manager and Omnicell...

Nov 2021
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Manager

Omnicell nickel-and-dimes us when we need any kind of custom reports or functionality.

Nov 2021
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Manager

There was a lack of knowledge and cross-training when we implemented Omnicell OmniCenter. We...

Nov 2021
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Manager

Omnicell is reactive. We don't get any real-time updates since the product is server based. So if...

Nov 2021
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Manager

Omnicell has done very well. They don't nickel-and-dime us.

Nov 2021
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Manager

Given what is out there, I would buy Central Pharmacy Manager again. I really like that it...

Nov 2021
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Manager

We have had some challenges with the licensing. We need to figure out how our systems need to work...

Nov 2021
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Manager

We use Enterprise Medication Manager to be able to see everything across the system that is in...

Nov 2021
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Manager

The user interface for Omnicell OmniCenter is outdated. The visibility for the basic functions of...

Nov 2021
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Manager

Most of our resources from Omnicell are very helpful. They seek out our opinions and try to solve...

Oct 2021
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Manager

Central Pharmacy Manager lacks a lot of integration options with other systems, including Omnicell's...

Oct 2021
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Manager

As far as managing medications goes, Central Pharmacy Manager does an adequate job. It gives us a...

Oct 2021
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Manager

Central Pharmacy Manager is a little outdated, especially with the upcoming requirements for the...

Oct 2021
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Manager

We were initially thinking about going with another product, but we decided to go with Central...

Jul 2021
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Director

We struggle with the packager piece that has come with the product and its interfacing. For running...

Jul 2021
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Director

We continue to have problems with the support. When we call in about an issue, it goes unresolved...

Jul 2021
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Director

Omnicell makes an effort, but we are a little frustrated with the technician who is assigned to us....

Jul 2021
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Director

This product has a lot of potential. I would tell others that if they are willing to do a lot of...

Jul 2021
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Director

Omnicell’s main competitor is Pyxis. I would venture to say that the two vendors have very similar...

Jul 2021
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Director

We are looking to get Omnicell One, which is going to be an add-on feature. I am hoping it will...

Jul 2021
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Director

With Omnicell, we pay for more than we need to, and it seems like it is a lot, especially...

Jul 2021
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Director

One thing that I will give Omnicell credit for is when we mentioned our issues with prices to the...

Jul 2021
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Director

With Omnicell, it seems like we are not able to fully utilize everything that they have to offer. We...

Jul 2021
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