Omnicell Inventory Management
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Technology
Most of our sites like using Omnicell One. The product is probably something we would go with again....
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Functionality and Upgrades
Things are not always delivered in the anticipated fashion by the vendor. Upgrades are coming, but...
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Interfacing and Integration
We really like that Central Pharmacy Manager can connect with our EHR and our wholesale vendors'...
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Implementation and Training
There is room for Omnicell to improve the connection between their system and our enterprise...
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Functionality and Upgrades
The product certainly gives us broad access to information about the system, such as what is going...
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Interfacing and Integration
We have been talking with the vendor for a while about integrating the system with another product,...
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Service and Support
It is hard to get things solved over the phone. Omnicell's support is the one thing that has...
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Functionality and Upgrades
Omnicell could improve on the software that they are providing to customers. There has been...
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Interfacing and Integration
The product doesn’t really talk to our EHR. The product talks to more of our organizational systems....
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Functionality and Upgrades
I like the way the product facilitates the process of pulling the drugs in our EMR, and I like how...
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Functionality and Upgrades
Not every facility has the same access to the platform and the same ability to edit or change...
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Technology
The machines for the product need to be more durable. Things fall apart. If we replace a door or a...
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Sales and Contracting
Omnicell doesn’t keep all of their promises. When we went live, the vendor's sales team made...
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Implementation and Training
When we implemented the solution, there was not a lot of training involved. The implementation was...
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Other Observations & Comments
Upgrades are managed a little better now than before. However, the success of upgrades is more...
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Service and Support
There is one tech from Omnicell that is pretty awesome. If somebody were to looking to purchase a...
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Service and Support
Our experience with Omnicell has been nonstop frustrations, and the issue boils down to...
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Sales and Contracting
For things from equipment to pricing, every single quote from Omnicell has been wrong. That is my...
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Sales and Contracting
Everything that we have been told by Omnicell has doubled back and been wrong. We use Omnicell’s...
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Implementation and Training
Our carousels are going live soon, and we still haven’t done the admin training. I was able to...
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ROI / Cost (care and feeding)
It is very helpful for the staff to have the carousels because it does enhance safety. I am waiting...
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Technology
With Central Pharmacy Manager, there is an enhancement that we did not have with WorkflowRx that is...
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Sales and Contracting
Every part of the experience so far has been frustrating, and this started before the migration to...
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Functionality and Upgrades
The product is not intuitive for the end user. It has too many quirky things.
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Service and Support
The Omnicell help desk lacks helpfulness. The people that I get in contact with at Omnicell don’t...
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Relationship
If I get ticked off or have a concern with Omnicell, I do have someone I can call.
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Implementation and Training
The team that was helping us implement Central Pharmacy Manager did an awful job of integrating our...
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Interfacing and Integration
Using Central Pharmacy Manager has taken away my ability to know exactly where every medication is...
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Functionality and Upgrades
The solution is part of our long-term plans, but in a few years, we will think about moving...
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Service and Support
Omnicell doesn't make a lot of promises, but they do say that their hardware lasts a long time. We...
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ROI / Cost (care and feeding)
We don't get a lot of surprise charges from Omnicell. The vendor is pretty good about that.
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Implementation and Training
The vendor has transitioned to module-based training on the cloud. That training seems fine.
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Functionality and Upgrades
One positive of the solution is that it is incredibly linear. It isn't super fancy, but its design...
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Service and Support
It takes a bit longer to get support for Central Pharmacy Manager compared to another Omnicell...
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Other Observations & Comments
Central Pharmacy Manager has been pretty reliable. I don't know that I am really seeing a lot of...
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Interfacing and Integration
For the most part, Omnicell OmniCenter is a pretty well-integrated system. We have had communication...
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Functionality and Upgrades
Omnicell OmniCenter isn't very user friendly. It requires a little more skill than other products...
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Relationship
Omnicell did not have a good transition plan from WorflowRx to Central Pharmacy Manager. WorkflowRx...
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Functionality and Upgrades
There is no way to see quantities on orders in Central Pharmacy Manager, despite the solution being...
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ROI / Cost (care and feeding)
Omnicell One is an analytics capability that the vendor is layering on top of Central Pharmacy...
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Functionality and Upgrades
I have not been a big fan of Central Pharmacy Manager, so I would not buy the system again. It has...
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Relationship
When I inquired about some things regarding risks to us, the vendor was very responsive in getting...
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Functionality and Upgrades
We aren't in love with Central Pharmacy Manager. Its accounts get off fairly frequently. That could...
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Implementation and Training
We could have used more training on the system. We had an on-site trainer, but that trainer changed...
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Lessons Learned
I would tell others who are interested in the system to make sure that they can fit it into their...
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Functionality and Upgrades
The product isn't hard to get used to. We were able to get used to it pretty quickly.
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Functionality and Upgrades
We had a recent upgrade where one of Omnicell’s workflow solutions was going offline, and we had to...
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Technology
The vendor does not keep all of their promises. In my view, the product is still maturing. The...
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ROI / Cost (care and feeding)
We pay a fee for the system, but I don't feel like we get charged for extra things. The vendor...
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Implementation and Training
When there are upgrades to the system, the vendor sends us a list of release notes. It would be...
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Functionality and Upgrades
There is a big learning curve to the system. There is some functionality that could be a little more...
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Service and Support
The vendor is improving. If we call their support people, someone will answer the phone. If we ask...
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Future Outlook
In a few years, we will likely reevaluate whether we will continue with the solution or look at...
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Functionality and Upgrades
Central Pharmacy Manager meets our needs, but it has some significant problem areas. We are in the...
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Relationship
Omnicell's commitment to their promises is episodic. They try to keep them for the most part, but...
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ROI / Cost (care and feeding)
Omnicell has a tendency to charge us for everything that we ask them for. They will certainly honor...
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Implementation and Training
Omnicell's implementations are functional, but we tend to feel like their implementations with us...
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Functionality and Upgrades
Omnicell has integrated a lot of new pieces and technologies in to their processes. That is one of...
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Service and Support
Omnicell's tier-one support is pretty limited, and it isn't always easy for us to get issues to...
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Technology
Using OmniCenter without Omnicell machines doesn't make a lot of sense. Although we have issues with...
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Implementation and Training
OmniCenter is complex, and there wasn’t much implementation support in the way of making sure that...
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Implementation and Training
Omnicell automatically set us up with a bunch of reports with no guidance as to what the reports...
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Other Observations & Comments
A lot of our integration problems stem from our EMR more than the products we are trying to...
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Service and Support
The support is very variable when I have OmniCenter problems. My ability to get issues fixed quickly...
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Functionality and Upgrades
Central Pharmacy Manager doesn't have a countback option. We also can't force a cycle count of our...
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Functionality and Upgrades
Our automation with Central Pharmacy Manager is very good. We order our medications through the...
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Service and Support
Omnicell has an app that allows us to submit issues from our phone. It is very simple to report...
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Relationship
We have account representatives, but we never hear from anybody higher than them anymore. Now that...
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ROI / Cost (care and feeding)
I would not purchase Central Pharmacy Manager again, but it works in unison with the other Omnicell...
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Implementation and Training
The biggest challenge when we implemented Omnicell OmniCenter years ago was that the vendor didn’t...
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ROI / Cost (care and feeding)
There is not a good way to maintain the tool. Getting information out of the tool is very...
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Technology
The reliability and overall design of Omnicell OmniCenter are very good. There is a learning curve,...
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Functionality and Upgrades
The ability to customize the tool and display dashboard functionality would make Omnicell OmniCenter...
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Relationship
Omnicell is pretty good at providing proactive service. We have a regular call where the vendor...
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Functionality and Upgrades
We did an upgrade to the solution that went well, but we had to work through some hiccups. Some of...
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Functionality and Upgrades
As far as I know, our users are happy with the system.
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Functionality and Upgrades
It has taken us a long time to finish some work with the vendor, but I think that we are happy. We...
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Relationship
I don't think that Omnicell reaches out to us at all.
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Functionality and Upgrades
We have not had any problems with Omnicell OmniCenter, and it has not required the maintenance that...
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Service and Support
I don't deal with Omnicell very much on the administration part, but we haven't had any major...
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Other Observations & Comments
Omnicell may charge fees if we want anything extra. But the charge is kind of to be expected because...
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Implementation and Training
Omnicell comes out with new and improved things all the time. We have done a couple of different...
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Implementation and Training
There is so much turnover with our staff. It would be nice if every couple of years, Omnicell could...
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Interfacing and Integration
Omnicell OmniCenter is integrated with our EMR. Omnicell is very good about that integration.
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Relationship
Omnicell may be a little less responsive than another vendor we work with. But that is just because...
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ROI / Cost (care and feeding)
The whole point of using Omnicell OmniCenter is to protect controlled substances, and it does a...
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