Omnicell Inventory Management Commentary
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Jackson Tate
Research Director
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User Commentary

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VP/Other Executive

Product

Things are great with Central Pharmacy Manager; there are no issues there. All is functioning very well....

May 2024
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Director

Value

Omnicell One has improved, but it is still not where it should be. It is marketed as a cost-savings...

May 2024
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Director

Culture, Product

The vendor markets the product as a data transparency tool, but based on how the data is portrayed,...

May 2024
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Director

Relationship

In order for the vendor to improve their support, they should provide a new clinical strategist. We...

May 2024
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Director

Culture, Value

If a healthcare organization were considering Omnicell One, I would tell them they need to...

May 2024
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Manager

Relationship, Product

We have some old Omnicell systems, and they used to work better. They are falling apart now.

May 2024
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Manager

Product

I can use the Omnicell system easily, and most of our people don't have a problem. Some of our...

May 2024
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Manager

Product

I have worked with Omnicell for a long time, so I'm very familiar with the system. I wish the...

May 2024
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Manager

Product

I would really like it if Omnicell's platform and our drug kit management product could actually...

May 2024
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Manager

Culture, Value

Omnicell gives us a lot. However, there are some things, like Windows updates, that are tens of...

Apr 2024
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Manager

Product

One of the biggest things for Central Pharmacy Manager is the technology. It is a PC-based product...

Apr 2024
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VP/Other Executive

Operations

For new users of the Omnicell program, there is online training, and most of it is done remotely....

Apr 2024
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Manager

Product

Central Pharmacy Manager is easy. To be able to be a basic user of it, there is not a huge learning...

Apr 2024
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Manager

Product

I don't really consider Central Pharmacy Manager to be a mature product. I feel like it is better...

Apr 2024
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Manager

Relationship

Depending on who we talk to at Omnicell, a lot of the people who answer the phones don't seem to...

Apr 2024
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VP/Other Executive

Product

The system is straightforward in terms of managing the functions of the robot in future cabinets....

Apr 2024
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Manager

Product

My overall impression of Central Pharmacy Manager is that it is very clunky. It is hard to navigate,...

Feb 2024
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Manager

Product, Value

The biggest strengths of Central Pharmacy Manager are its inventory tracking, visibility into the...

Feb 2024
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Manager

Product

One enhancement we would like to see in Central Pharmacy Manager is a dashboard so that we can have...

Feb 2024
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Manager

Relationship

When something is wrong in the system, Omnicell's people will come out and replace or fix things. I...

Feb 2024
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Manager

Operations

Our implementation of the system went really well. It was a very pleasant implementation.

Feb 2024
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Manager

Operations, Product

The system is kind of complicated because it is attached to a carousel. There is a bit of a learning...

Feb 2024
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Manager

Product, Value

The system works the way we expected it to. It hasn't radically changed. The system sends orders for...

Feb 2024
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Manager

Operations, Product

When we were testing the newest release of Omnicell OmniCenter, the system caused a problem with the...

Feb 2024
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Manager

Product

The system does what we need it to do, and we don't have any problems with downtime. The system is...

Feb 2024
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Manager

Relationship

The vendor is pretty responsive. Most of the people who we talk to when we call the vendor to put in...

Feb 2024
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Manager

Value

If we want a custom report from Omnicell, there is a charge associated with that. They won’t provide...

Jan 2024
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Manager

Operations

Central Pharmacy Manager is pretty self-explanatory, and Omnicell has training modules for the...

Jan 2024
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Manager

Product

Central Pharmacy Manager does not interface with our EHR.

Jan 2024
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Manager

Product, Value

Central Pharmacy Manager does what we want it to do, but as the healthcare industry changes, we need...

Jan 2024
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Manager

Product

Omnicell OmniCenter can’t build algorithms or use purchasing history and availability through...

Jan 2024
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Manager

Relationship

As time goes on, the development we need in terms of pharmacy distribution and pharmacy analytics is...

Jan 2024
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Manager

Relationship, Product

It is our data in Omnicell OmniCenter, so some things like widgets or basic algorithms should be...

Jan 2024
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Manager

Operations, Product

For upgrades, Omnicell doesn’t do what is necessary to let us take care of patients. They say they...

Jan 2024
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Manager

Relationship

We used to have an Omnicell service technician live close by, but there was some downsizing and...

Jan 2024
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Manager

Operations

For users of Omnicell OmniCenter on a day-to-day basis, we are the ones doing the training and not Omnicell....

Jan 2024
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Manager

Relationship

Omnicell is fairly responsive, and we have the best customer experience manager. They go over all...

Jan 2024
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Manager

Relationship

Omnicell doesn’t have engineers specifically for Omnicell OmniCenter, so it is a little hard to get...

Jan 2024
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Director

Operations

There were some problems with the upgrade stuff. The vendor was emailing us throughout everything...

Jan 2024
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Director

Relationship, Product

We had an incident of downtime last year that was absolutely horrific. The system ended up being...

Jan 2024
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Analyst/Coordinator

Culture, Product

There are opportunities to make Central Pharmacy Manager better, but it just doesn't function as it...

Jan 2024
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Analyst/Coordinator

Product

Central Pharmacy Manager runs the carousel, and it does that very well. Central Pharmacy Manager...

Jan 2024
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Analyst/Coordinator

Product

I would like to have the technician workflow improved; Omnicell could do a better job of that. I...

Jan 2024
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Analyst/Coordinator

Culture, Value

We needed an extra license for our inventory management, and the license was going to cost us a lot...

Jan 2024
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Manager

Product

We currently don't use all of the parts of the Omnicell product. From an inventory management...

Jan 2024
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Manager

Relationship

When we reach out to Omnicell’s customer service people to get help, they are not always sure about...

Jan 2024
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Manager

Product

From a functionality standpoint, the system does what it is supposed to do. It gives us the...

Jan 2024
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Manager

Product

The reports on the product are great. Once we know what we are looking for and are familiar with...

Jan 2024
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Manager

Product

The catalog of reports that Omnicell OmniCenter has is tremendous. The system is a very...

Jan 2024
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Director

Product

The product used to be faster. Part of the issue might be that we are running it on a carousel that...

Dec 2023
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Director

Loyalty, Product

Reporting is an ongoing issue with the system. For some reason, there is something missing in our...

Dec 2023
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Director

Relationship

We could fix things in our previous solution, but we can't fix things in Central Pharmacy Manager....

Dec 2023
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Director

Relationship

The vendor has had their executives at our table. When we complain to the vendor, they bring in the...

Dec 2023
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Director

Product

It would be helpful if Omnicell One could tell us the bin size so that we don't have to consider a...

Dec 2023
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Director

Relationship, Product

We meet regularly with the individuals who go through our Omnicell devices and give us guidance and...

Dec 2023
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Director

Loyalty

Omnicell is part of our long-term plans based on the tenant’s contract. I haven’t seen any new...

Dec 2023
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Director

Product

With Omnicell, I wish there was just one sign-on instead of having to sign on to Omnicell One, some...

Dec 2023
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Manager

Value

Omnicell offers everything that we could need, but we don't have everything that they offer because...

Dec 2023
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Analyst/Coordinator

Culture, Operations, Product

With Omnicell, we were a little blindsided. We went with all of their bells and whistles, and they...

Nov 2023
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Analyst/Coordinator

Operations

Omnicell OmniCenter is pretty difficult to support and is extremely complex. It is probably going to...

Nov 2023
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Analyst/Coordinator

Operations

Upgrades with Omnicell have been really difficult. We have had some wonderful people on the...

Nov 2023
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Analyst/Coordinator

Operations

Omnicell has a lot of education available, but much of it is live, and it has been pretty much...

Nov 2023
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Manager

Relationship, Product

We had an issue with one of Omnicell’s recent updates and it took months for them to act. We ended...

Nov 2023
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Manager

Loyalty

The software is fine, such as it is. Hopefully, with Omnicell One, we will get another safety...

Nov 2023
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Manager

Loyalty, Product

I would like the vendor to improve some of the integration between systems. For example, we...

Oct 2023
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Manager

Value

The product’s greatest strength is finding ways for us to reduce inventory and increase cost...

Oct 2023
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Manager

Loyalty, Product

The product integrates with our cabinets, so we can update the product and accept recommendations,...

Oct 2023
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Manager

Product

The product displays and opportunities are really good. Recently, the vendor created new dashboards...

Oct 2023
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Manager

Product

Central Pharmacy Manager is a hardware product, and its software doesn’t get updated as quickly as...

Oct 2023
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Manager

Loyalty, Relationship, Product

We would like to see more out of most of Omnicell's devices, and the vendor is slow to add things....

Oct 2023
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Analyst/Coordinator

Product

Omnicell does well with the way they have their patient safety software set up and how it works for...

Oct 2023
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Analyst/Coordinator

Culture, Value

Omnicell definitely tries to charge for stuff that should be part of our contract. And recently,...

Oct 2023
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Manager

Product

Things are going well. We like the inventory visibility with Central Pharmacy Manager. We have had...

Sep 2023
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Analyst/Coordinator

Loyalty

Omnicell has been really pushing their own inventory management system, and because any other...

Aug 2023
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Analyst/Coordinator

Relationship

At this point, I wouldn't recommend going with Omnicell’s products. Omnicell needs to improve their...

Aug 2023
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Analyst/Coordinator

Operations

There was a very poor explanation during the purchasing process of the way Central Pharmacy Manager...

Aug 2023
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Analyst/Coordinator

Value

Omnicell is very profit driven. For everything Omnicell related, they charge us, no matter whether...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Omnicell needs to focus more on their core products instead of trying to build. They keep trying to...

Aug 2023
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Analyst/Coordinator

Relationship

The people we work with at Omnicell are good people, and they try, but I don't know that they are...

Aug 2023
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VP/Other Executive

Product, Value

We like that we have the ability to centralize data across our entire organization in the system....

Jul 2023
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VP/Other Executive

Culture, Loyalty, Value

In general, Omnicell promises more than they can actually deliver. We are committed to Omnicell long...

Jul 2023
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VP/Other Executive

Product

Most of our problems with Omnicell are around their system's interface capabilities because their...

Jul 2023
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Manager

Operations, Product

At the bare minimum, the system is able to handle basic inventory needs, but it is very outdated....

Jul 2023
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Manager

Operations, Product

The system's reports aren't very self-explanatory, and they aren't explained or differentiated well...

Jul 2023
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Manager

Relationship

Omnicell tends to not be able to deliver on some of the applications that they promise support for....

Jul 2023
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Manager

Operations

When it is time to upgrade Central Pharmacy Manager's software, I just have to request an upgrade....

Jun 2023
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Manager

Operations

Omnicell's initial training is absolutely fantastic. If users want any training after their initial...

Jun 2023
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Manager

Product, Value

We have a small market-share EHR, and it doesn't play well with other systems. However, Omnicell has...

Jun 2023
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Manager

Relationship

Omnicell isn't usually proactive with information unless there has been a major breach. Last year,...

Jun 2023
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Manager

Product

The product is really good with reports, and it lets us think through workflows enough that we can...

Jun 2023
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Manager

Product

The product is good, and users seem to like it. The product is user friendly and self-explanatory,...

Jun 2023
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Director

Product

Omnicell's product has been the bar to measure against, not something for which we build a wish list...

May 2023
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