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Omnicell Inventory Management
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Manager
We were initially thinking about going with another product, but we decided to go with Central...
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Director
We struggle with the packager piece that has come with the product and its interfacing. For running...
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Director
We continue to have problems with the support. When we call in about an issue, it goes unresolved...
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Director
Omnicell makes an effort, but we are a little frustrated with the technician who is assigned to us....
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Director
This product has a lot of potential. I would tell others that if they are willing to do a lot of...
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Director
Omnicell’s main competitor is Pyxis. I would venture to say that the two vendors have very similar...
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Director
We are looking to get Omnicell One, which is going to be an add-on feature. I am hoping it will...
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Director
With Omnicell, we pay for more than we need to, and it seems like it is a lot, especially...
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Director
One thing that I will give Omnicell credit for is when we mentioned our issues with prices to the...
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Director
With Omnicell, it seems like we are not able to fully utilize everything that they have to offer. We...
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Analyst/Coordinator
Navigating Omnicell's product has been harder than navigating our previous product. The verbiage on...
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Analyst/Coordinator
I can see my whole system on Omnicell OmniCenter, and it tells me whether my cabinets are up or down...
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Analyst/Coordinator
Our old system was just user friendly. Omnicell's system is not user friendly. Things may have been...
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Analyst/Coordinator
We do have a system where we can document patient medications. What the system offers is more like...
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Director
We have found Omnicell to be a partner and to be very truthful. As we have partnered together and as...
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Director
Central Pharmacy Manager is easy to use, but it is limited in its capabilities. There are some...
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Director
Central Pharmacy Manager has everything I need for quality. The first year was maybe bumpy for me,...
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Manager
With Omnicell, they are really good about taking care of tickets. All I have to do is call them to...
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Manager
Omnicell OmniCenter is really easy to use and is user friendly. We have been pleased with the product....
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Manager
We would love to be able to look at our data. I like being able to export my data and look at it in...
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Manager
I like that Central Pharmacy Manager provides a central place for all our inventory to be loaded,...
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Manager
The scanning process could be faster. I have to wait a lot of times because the system isn't as fast...
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Manager
I would like the solution to be more reliable. Recently, we had to put in a ticket with the Omnicell...
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Manager
We have to remotely connect to the server to have access to it. It is a little cumbersome. Omnicell...
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Manager
The hardware has been great, especially with the upgrade with the fingerprint scanner; the nurses...
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Manager
Omnicell OmniCenter is lacking with some reports, just with getting my data out of it. A lot of Par...
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Manager
I would like to have printing capabilities for larger labels. Those would allow us to space out more...
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Director
We were very behind on upgrades, and we realized that we needed to upgrade or we were no longer...
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Director
Omnicell sent one of their leading people on-site to do a demo for us. I am comfortable reaching out...
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Director
Some of the reporting that we do in Omnicell OmniCenter could be a little more detailed for the...
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Manager
Buying this solution was the right decision for us at the time that we got it. If I were to do...
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Manager
We need a certain level of reporting and data. Omnicell would only be able to provide us with that...
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Manager
We have a great customer experience manager. They have built special reports to give us specific...
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Manager
Omnicell has dropped some balls. We have asked for certain things, but those developments have...
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Manager
Omnicell has online training that our new staff members are supposed to go through, but I don't have...
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Manager
In buying this system, we were looking for software that could fill our cabinets, run our pharmacy,...
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Manager
The vendor rolls out upgrades for us a few times a year. We typically just take one upgrade, because...
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Manager
The reporting functionality in the system has a plethora of reports available. The vendor does a...
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Analyst/Coordinator
Omnicell delivers new technology and knows when things need to be fixed. But as with any other large...
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Analyst/Coordinator
Omnicell's training is weird. We don't go to a classroom. Sometimes we get a Zoom meeting, and...
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Analyst/Coordinator
Omnicell does a great job with integration. I can see how we are getting value from the product.
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Analyst/Coordinator
I have never been privy to meeting an Omnicell executive, but I do know representatives who are able...
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Manager
I find a variety of reports that are in the system to be very helpful. I sometimes wish I had a...
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Manager
When we have an issue that is clearly a software problem, Omnicell's customer service to resolve...
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Manager
As much as we have been frustrated with Omnicell, they have never told us they were going to do...
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Manager
Omnicell has some really wonderful and interactive online classes that we can take advantage of. We...
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Manager
It seems like there are always new things that Omnicell is promoting. I haven’t tried any of them,...
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Manager
There is a distinction between ongoing support for the technical people that are on-site to fix...
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Manager
Omnicell OmniCenter interfaces with our cabinets in a fine way, but the issue is that the software...
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Manager
The system is not very intuitive. We write a user-specific report, and we must have a unique...
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Director
Overall, we have positive interactions with Omnicell. I do think that the technicians that are doing...
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Director
We use one central product for all of our sites. If other systems are looking into sharing a server...
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Director
The product sometimes has hidden menus within the product that could be outlined or arranged a...
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Director
We have a gold contract with Omnicell, so we pay a flat price for the premium service. I really...
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Director
Omnicell does consider a lot of our operational issues that are smaller. I think the vendor listens...
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Director
I think the product itself definitely has a learning curve when users are first oriented to it. The...
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Analyst/Coordinator
I am not very positive about Omnicell. In terms of interoperability, Omnicell said everything in...
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Analyst/Coordinator
We had an upgrade at one point that kept getting pushed back. We then figured out that there was a...
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VP/Other Executive
Omnicell OmniCenter can handle the work for multiple hospitals. The system is good and does what it...
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VP/Other Executive
In the central management piece of Omnicell OmniCenter, Omnicell purposefully limits the amount of...
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VP/Other Executive
Central Pharmacy Manager gives us the information and control that we need and allows for central...
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VP/Other Executive
We set up reports from Central Pharmacy Manager that come first thing in the morning so users can...
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VP/Other Executive
Central Pharmacy Manager doesn’t allow us to manage multiple hospitals. So we have each one set up...
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VP/Other Executive
We have had Omnicell for a while, and we are fine in terms of ease of use. We haven’t had any major...
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Manager
Omnicell hasn’t kept their promises when it comes to their workflow capabilities. The system is out...
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Manager
Omnicell has inclusive services, but everything is à la carte, so if we want certain pieces of...
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Manager
There is a lack of personnel availability with Omnicell. They need more technical support staff....
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Manager
I could talk to one of Omnicell’s leaders if I needed to. I have that individual’s direct contact information....
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Manager
We are definitely utilizing the best of Omnicell’s capabilities for what we need. Just because the...
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Manager
I like that everything is in one spot and that we don't have to search for what we need. There are a...
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Director
I would advocate for not replacing Central Pharmacy Manager during the initial implementation. There...
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Director
We are paying for the Omnicell Performance Center right now, and we aren't using the tool because we...
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Director
Omnicell has the right vision, but they are failing at execution. Most companies don't have the...
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Manager
The product needs work. It takes a lot more effort to manage the product than what we were prepared...
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Manager
We haven't gotten any training, so maybe the product is easier to use than we think. We are teaching...
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Director
Omnicell is very responsive to my IT pharmacy technician and pharmacist team. We haven’t had any...
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Director
Omnicell’s vision of the autonomous pharmacy is right in line with our goals. The aspects of that...
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