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Optimum Healthcare IT Business Solutions Implementation Services Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

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User Commentary

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Director

Optimum Healthcare IT has done a good job of dealing with some of the complexities of our business....

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

There are a couple of people on the vendor's team who are rock stars. We're very lucky that we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

For our project, we went with Optimum Healthcare IT straight away because we had already been...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Optimum Healthcare IT is doing the implementation and delivering per the plan. We've had some...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

In terms of what Optimum Healthcare IT knocks out of the park, they don't overcommit. We've had...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

Optimum Healthcare IT is very reasonable, and they're always working with us. We've gotten very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

I have a lot of confidence in the resources from Optimum Healthcare IT. We have a long history with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Optimum Healthcare IT has had a lot of staff turnover at the executive level lately, and that's...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We were able to meet our go-live date with Optimum Healthcare IT, and that was one of the most...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Optimum Healthcare IT had some great, stellar employees, but some of the developers were less experienced....

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Optimum Healthcare IT keeps in touch. I'm in contact with our engagement manager almost every day....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have a lot of goal dates set with Optimum Healthcare IT, and often, the development is failing....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I'm very satisfied with Optimum Healthcare IT’s staffing. Everyone who has helped us, from the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

It would have helped if the firm had asked more strategic questions about what our actual end goal...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

We needed a lot of hand-holding on the firm's part. Short of being psychic and knowing all the...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The reason I wouldn't say Optimum Healthcare IT exceeded our expectations is that, as I've gotten to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Optimum Healthcare IT can sometimes be a little slow with processing paperwork, if I have to ding...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Optimum Healthcare IT is very responsive and professional. They are also not afraid to challenge the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The business solutions implementation we have been working on with Optimum Healthcare IT has gone...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

All the people Optimum Healthcare IT brought in were really professional. They knew their stuff, and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Optimum Healthcare IT fully understands that this is not a one-and-done experience. We have a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We are interacting with the same person for any kind of concerns or risks as they come up. The...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

This project was on the business process side, so the resources had to actually listen to the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There were a couple of other development partners that we have used in the past, but we did not have...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Optimum Healthcare IT exceeded my expectations. They went above and beyond when it came to...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

One of the main reasons we selected Optimum Healthcare IT was that they had acquired some resources...

Comment Tone Positive
Pillars Loyalty, Services, Value
Evaluation Unrated

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Director

Partway through our Optimum Healthcare IT engagement, we got new resources from Optimum Healthcare...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

There were a lot of go-live issues with Optimum Healthcare IT because the end users who were...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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Director

Optimum Healthcare IT will stick with us, and they are not nickel-and-diming us with change orders...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

In our work with Optimum Healthcare IT, there were negative implications to other parts of the...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

We decided to go with Optimum Healthcare IT because they had healthcare experience. They exceeded...

Comment Tone Positive
Pillars Loyalty, Relationship, Services, Value
Evaluation Unrated

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Director

When I engaged with Optimum Healthcare IT, they were very responsive and easy to reach. Whenever...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

The main challenges in the project involved some issues that were uncovered during the...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

The main takeaways from working with Optimum Healthcare IT have been the lessons we learned from the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Optimum Healthcare IT invested in meetings and planning, and a large portion of that was not billed....

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

Most of the scheduling challenges came from the business side rather than the development team,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I continue to receive regular check-ins from the leadership team at Optimum Healthcare IT to see how...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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VP/Other Executive

The Optimum Healthcare IT team was skilled, professional, and easy to work with, and that allowed me...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

Optimum Healthcare IT's code quality was strong and required minimal changes. The team’s work met...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

The Optimum Healthcare IT team handled all the presentations and status reports for the project,...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

Optimum Healthcare IT joined the project with little background on the system being updated but...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

Optimum Healthcare IT was ultimately selected for the project. Their project lead demonstrated...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CTO

Optimum Healthcare IT has great execution and a very clear project management style. They get in and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

I have a very strong relationship with Optimum Healthcare IT's staff. We have core relationships,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

I find that Optimum Healthcare IT is really tied in with certain vendors so that they are ahead of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

Optimum Healthcare IT truly does know their area and is experienced with healthcare IT. My team is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

For the value that I get from this service, it is extremely affordable. The firm is able to do...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CTO

What Optimum Healthcare IT brings is a real partnership. I feel like the firm's staff is a part of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Every project requires a different level of organizational change management, and understanding...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Overall, Optimum Healthcare IT has exceeded expectations. We were up front after a few earlier...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We have had a few issues here and there, but Optimum Healthcare IT has been quick to course-correct....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We have had great success with Optimum Healthcare IT and appreciate their creative approach. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

A lot of Optimum Healthcare IT's limitations were bound by the solution we were working on and its...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The analyst that Optimum Healthcare IT provided knew the ins and outs of our business, what the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The firm brings in their various leaders over their services, and they have applied a cohesive unit...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Optimum Healthcare IT did a really good job of understanding our organization and our leadership...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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