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Optimum Healthcare IT HIT Core Clinical Implementation Leadership Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Nothing is ever going to go perfectly, and if something went wrong, Optimum Healthcare IT was able...
What differentiated Optimum Healthcare IT from other firms was the quality of the applications they...
Our account representative from Optimum Healthcare IT is great at checking in regularly without...
I have worked with consultants in the past and often was not pleased with their engagement or their...
I feel like Optimum Healthcare IT is structured. They have the right individuals in their roles,...
If someone asked me about Optimum Healthcare IT, I'd tell them that the firm has been very engaged...
Optimum Healthcare IT has done a great job with preimplementation planning as well as with the...
Optimum Healthcare IT was extremely supportive. There was no hesitation. If I was not satisfied with...
Optimum Healthcare IT communicates extremely effectively. They stay true to their word. If they...
Part of the arrangement with Optimum Healthcare IT was that we had fixed pricing for the resources...
Optimum Healthcare IT is probably one of the better contracted service organizations because they...
Optimum Healthcare IT probably needs to pay their contractors a little better. Their contractor...
Our point of contact is fantastic. They are incredibly responsive and knowledgeable, and they have...
There was somebody who didn't quite live up to what was on their resume. Maybe that's not fair to...
Optimum Healthcare IT definitely has the right people at all levels who have the experience and...
Optimum Healthcare IT is not the cheapest option out there, but they're offering a higher level of...
For preimplementation planning, the firm was able to bring things in from the experiences they had...
We've been extremely satisfied with the people Optimum Healthcare IT brought in to help us...
The firm exceeds expectations in terms of the quality of the contractor candidates that they bring...
The thing that I find most valuable about the staff and consultants from Optimum Healthcare IT is...
We are very satisfied with Optimum Healthcare IT’s strategic ability. They want to sit down with us,...
If I need something from Optimum Healthcare IT, I can just contact them. They are just like another...
Optimum Healthcare IT exceeded our expectations with the quality of candidates that we got and has...
Commentary Summary
Comment Type Breakout