Cloud ERP (<300 beds) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I wish I had listened better to the KLAS data and used a stronger voice in the decision. We regret...
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Relationship
We are really frustrated. Our IT team members are losing their minds trying to work with Oracle. The...
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Culture, Value
We are frustrated with how Oracle charges for things. They give us X number of credits per year, and...
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Product
We are struggling with the new rules for 2026 pensions. Now things have to roll into a Roth IRA. We...
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Relationship
Oracle is sending our support overseas. That creates an issue for us with hours and with the...
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Loyalty, Relationship, Product
Nothing that we can measure has changed for the better in the last year or so. Oracle is listening...
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Operations, Product
Our lack of satisfaction with the system was caused by the way we implemented the tool. Since it is...
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Product
Cloud ERP is a real operational system. Sometimes, Oracle's products are not well adapted to payer...
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Operations
Oracle's implementation services haven't been bad. A couple of years ago, I would have said...
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Operations
Oracle doesn't provide any training for us. It would be beneficial if they had more training. I...
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Culture, Product
Oracle has delivered in some places and not others. For example, with one of their AI products,...
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Operations, Product
My users would rate Cloud ERP's ease of use as being in the middle of the road. Cloud ERP is...
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Relationship
When we sign up for Oracle's products, the vendor has a clear-cut guide of their SLA. However, I...
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Loyalty
We have recommended Cloud ERP a couple of times now, but we told the people we recommended it to to...
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Operations, Product
We didn't get any training for Cloud ERP, and my team had no prior experience with Oracle. That is...
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Loyalty, Relationship
Oracle has a very clear vision, and they communicate it well, especially within the AI space. They...
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Relationship
Oracle has been outstanding. Their account team is top-notch. Oracle has been engaged in helping us...
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Product
I have used other ERP solutions in the past, and I definitely prefer Cloud ERP. There are far more...
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Relationship
I have always had good executive engagement from Oracle. We have routine calls with their executives....
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Relationship, Operations
Oracle’s pain points are their customer support model and their customer success executive. Things...
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Product
A lot of the stuff that Oracle is doing with AI has been pretty impressive in terms of embedding AI...
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Relationship
We have been able to lock the system's price, and that is terrific. We have also established great...
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Loyalty, Relationship
We have a very good rapport with Oracle's leaders. That is something we work hard at. The vendor...
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Relationship
Oracle doesn’t partner with us to achieve better outcomes; we don't hear from Oracle. I do have a...
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Operations, Product
We are stable with Cloud ERP. After our implementation, the best part has been that I'm not hearing...
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Value
We always need solutions to be cheaper, but there is no nickel-and-diming going on. The enhancements...
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Product, Value
The outcome we have achieved from using the HR and payroll module in Cloud ERP is streamlining our...
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Relationship
We have struggled with support from Oracle. When we have a service request, they don't always meet...
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Operations, Product
Oracle forces us to take quarterly updates. Generally, with the way the updates are structured,...
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Relationship, Product
Our supply chain folks still complain about the ease of use of some of the supply chain functions....
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Value
Cloud ERP costs too much. Oracle’s pricing structure feels unfair because they charge by user for...
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Value
We just did an Oracle health check, which I thought was great. We identified a number of things that...
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Product
It is very difficult to create anything new in Cloud ERP. It is hard to create workflows. We have to...
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Product
The end-user experience in Cloud ERP is not bad. However, doing development, creating workflows, and...
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Relationship
Oracle is a big company, so there are parts of the company that we are okay with and parts that we...
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Operations, Value
Oracle has a training program, but it costs a lot to be on their training platform. That is...
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Culture
On the ERP side, Oracle has stayed with their contract, so things have been okay. Cloud ERP was more...
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Product, Value
The outcome of using Cloud ERP is that we have gone from paper to paperless, and we have workflows...
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Product, Value
The outcome we have achieved with ERP cloud planning and budgeting is that our HR information is in...
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Relationship, Operations
Up until now, Oracle has really not been involved a lot, other than providing the system, so the...
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Loyalty
We have had some challenges, and we have talked to people who have pretty big positions at Oracle to...
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Operations, Product
After being in the industry for a long time, I expected the product to be a little more solid in...
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Product
The reporting Oracle has with their system is not functional. The reporting is more complex than...
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Product
Our experience with ERP cloud planning and budgeting has been difficult. The HR and payroll module...
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Product
Oracle does everything. The good news about Cloud ERP is it does whatever we want it to do. That is...
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Relationship, Product
The finance, general ledger, and accounts payable module is Oracle's bread and butter. That module...
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Operations
There are training credits we have paid for. We could do more with the system. It is like drinking...
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Relationship
Oracle has a CSM, and they are reaching out and pushing things. Also, we have very senior-level...
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Operations
At the implementation, Oracle delivered on their scope. I haven't had anything not work as expected....
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Loyalty
We are moving to another instance of Cloud ERP in the future because we have merged with another...
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Relationship, Product
Oracle keeps all promises to the best of their ability. Sometimes we get an update where we were...
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Loyalty
We have a list of enhancements that the Oracle team is working through. I think as we continue to...
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Culture, Value
Oracle does avoid charging for every little thing. We have had a lot of great concessions across the...
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Relationship, Operations, Product
Cloud ERP does well with inventory management. In particular, we have built integrations between...
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Product
Shortening the close dates is a really good outcome of using the financial module in Cloud ERP....
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Culture, Relationship
Oracle has been very patient. We have been on Cloud ERP for a number of years, and everything grows...
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Operations
Oracle doesn’t really provide any training. We subscribe to Oracle University, and Oracle University...
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Product
It is not always easy to update something in Cloud ERP or make a change order. There is some room...
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Product, Value
We were still doing paper purchase orders before we got Cloud ERP, so a whole lot has changed. We...
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Operations
When we implemented Cloud ERP, a third party helped us with that implementation. The person who...
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Loyalty
We do not intend for Cloud ERP to be part of our long-term plans. I think our organization is...
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Operations, Product
What Oracle does well would probably be a very short list. I train different people in other...
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Relationship
Oracle has never really been very directly helpful. They are not very supportive. We work with a...
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Product
In another part of our organization, we use a different program that is much more user-friendly than...
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