Amadeus Digital Care Record (Global) Commentary
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Subject Expert
Steve VanWagenen
Research Director - Asia/Oceania
Commentary Summary
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User Commentary
Loyalty, Product
The system has been enormously stable, and it is very intuitive. Going forward, we are looking for...
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Relationship
With Orion Health, we have had access to local developers. The system was heavily customized for us...
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Loyalty
The system isn't part of our long-term plans because we have plans to move to a new EHR that will...
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Relationship, Operations
Our local Orion Health team was very good during our last upgrade, but overall, their upgrades...
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Relationship
Orion Health was bought by another company, and there has been quite a bit of change in the...
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Relationship, Product
I have seen some of KLAS' previous reports that have been exceptionally critical of Orion Health,...
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Loyalty, Relationship
The quality of Orion Health's support is poor. I don't know what my overall satisfaction will be a...
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Loyalty, Value
My organization would buy Orion Health's system again. It is part of our long-term plans. A key...
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Culture
Of course, Orion Health does not keep all their promises because they deal with sales. However, I...
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Relationship
Orion Health is receptive. They are really interested in learning about health systems and what they...
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Relationship, Product
HEALWELL is acquiring Orion Health, and that delivery hasn't been the easiest. In the past, we were...
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Culture
The vendor isn't bringing new things in, and we have tried all sorts of things to get them back on...
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Value
The product is brilliant. I think we would buy it again because we have had a very good time with...
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Culture, Value
We don't have a charging model that would allow Orion Health to add on charges for extra things. We...
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Relationship
Some key areas of concern for us are disaster recovery, business continuity, and record retention....
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Product
We don't have any problems with the product, and we don't get any complaints about it from our...
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Loyalty, Product
There are some emerging technologies that the vendor isn't moving fast enough with, like a certain...
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Relationship
When we contact the vendor's support people, the quick and easy cases get dealt with quickly, but...
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Culture, Relationship, Operations
With the vendor's acquisition, the new owner sent us an invite for a meeting, but we weren't able to...
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Loyalty, Product
The physicians in the hospitals don't use the shared care record nearly as much as we would like. If...
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Loyalty
We would like to move some of our stuff onto our EHR platform, and we won't need Orion Health's...
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Value
Orion Health's system has a pretty straightforward front end in terms of ease of use. Orion Health...
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Product
We can click through the EHR to get to the shared care record, but it isn't integrated at all. For...
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Relationship
Orion Amadeus as an entire product would most definitely meet all of our needs, but we haven’t...
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Relationship
Orion Health can often be quite slow to respond. We have to chase calls, and they will...
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Value
Orion Amadeus is dead easy to use. It is not complicated. We have some training videos, but nobody...
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Relationship
We have a very good relationship with Orion Health. We can talk to them, and they have lots of good...
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Loyalty
Orion Amadeus isn’t part of our long-term plans. It is not really that we are going to replace it;...
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Operations
We were told that we wouldn't have to bring the system down anymore. The last upgrade we did we had...
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Relationship
The communication between us and the vendor isn't great. We ask questions, and they take a while to...
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Loyalty, Product
The product's usability is there, and most of the portal systems now talk to each other, so there is...
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Value
What we pay for is what we get. We just don't get more than we ask. The vendor can find new...
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Relationship, Value
Orion Health is a hard company to actually get to commit to making changes. Changes can take a long...
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