PCC Pediatric EHR & PM Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Relationship
I love PCC's customer service. It is really bar none. If there is ever a problem, there is always...
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Relationship, Operations
At times, the solution is not as updated in terms of the needs of our practice. If we have a...
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Relationship
What's nice about PCC is that we really use a lot of what they offer. I love the company, I love the...
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Relationship
We have known the PCC people for a very long time. They are very happy that we are part of it. I...
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Relationship, Product
I love so many aspects of the solution. It has really built our practice and helped us become a very...
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Loyalty, Relationship, Product
I've been with PCC for a long time, so there's definitely a feeling that we don't want to mess with...
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Product
I like that the solution is only focused on pediatrics. That means that the vendor is solely focused...
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Relationship
I don't think our practice would have succeeded in the way that it succeeds today without PCC, so I...
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Relationship, Operations
I think PCC’s users conference is amazing. I've been to a lot of conferences, and for every time...
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Product
The fact that we can bring different siblings up easily in PCC's system is huge. Nonpediatric...
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Relationship, Operations
I appreciate PCC’s support, not just when something goes wrong but also in making the EHR work for...
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Relationship, Product
My complaint is so dumb, but the font looks terrible in the emails PCC sends to patients. They are...
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Product
We're pretty darn satisfied with PCC's solution. A lot of times, they come up with improvements that...
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Product
The improvement that has been the slowest has been the previsit information gathering. The piece...
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Operations
I'm extremely satisfied with PCC's training. When they have a new rollout, they do updates about...
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Relationship
For the most part, problem resolutions tend to be a team approach. We have an advocate who works...
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Loyalty, Value
When I've had conversations about PCC with other providers who are looking for a change in their...
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Relationship
PCC's system is one of the few EHRs that are pediatric specific. It is more appropriate for my...
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Product, Value
I don't know why I cannot use the system to collect payments or keep track of my patients’ payments....
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Product
PCC Pediatric EHR & PM is fine. It is what I am used to. It would be better if we could open...
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Product
I want a mid-parental target height on the growth chart in PCC Pediatric EHR & PM. PCC eventually...
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Loyalty
I am not sure whether PCC Pediatric EHR & PM is part of our long-term plans. I really do not want to...
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Product
PCC is very old school with their system, so everything they are adding on is a workaround because...
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Value
For our kind of practice, PCC Pediatric EHR & PM is not the ideal system. It is expensive and cannot...
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Loyalty, Relationship
When PCC increased my fees, they gave me no notice ahead of time. They didn't even give me a chance...
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Relationship, Operations
PCC used to do more personalized one-on-one support. Now, they want to direct us to their main...
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Loyalty, Relationship, Product
PCC’s development and innovation are good, but they are still way slower than most. I hold out hope...
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Product
I would love to use PCC Pediatric EHR & PM for both the EHR and PM sides, but it doesn't work the...
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Value
PCC is expensive. It is worth it, but it is expensive.
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Product
My recommendation for improvement for PCC is ongoing integration with other things that we use with...
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Relationship
I'm really quite pleased with PCC and their service, and I do not regret the decision we made. PCC...
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Product
I love that we can text the patients in PCC's system. We use that function multiple times a day. In...
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Product
I love the lab integrations in PCC's system because I feel like we get the lab results way faster...
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Product, Value
There is a lot I like about PCC's system. It is very easy to use. I love the electronic posting. It...
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Operations, Product
I spend a lot of time in the demographics section. I know the system can be customized, but there...
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Operations
Our physicians were coming from charts, and they are older pediatricians who are not computer savvy....
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Relationship
PCC is very responsive. Their support is really good. Our representative is awesome, knowledgeable,...
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Relationship, Product
PCC is trying with new innovations, but they're a little behind on AI and stuff like that.
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Product
There’s a lot of clicking in many different parts of PCC Pediatric EHR & PM, and I don’t like that....
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Product
PCC Pediatric EHR & PM is pretty intuitive. I like that it is all pediatrics. That makes it a lot...
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Operations
If doctors are tech savvy, many of the new features in PCC Pediatric EHR & PM are great, but ours...
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Operations, Product
The reporting in PCC Pediatric EHR & PM is intuitive. It is not always 100% accurate, but it is...
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Value
PCC is very expensive. I don’t know the exact cost, but with the support they provide, we are...
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Value
PCC’s value is excellent. What other customers might not consider is that other EHRs sometimes have...
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Relationship, Value
PCC is responsive. They're pediatric focused. I have advisors who answer my questions right away and...
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Product
I don't have improvements for PCC because if I do have an improvement, it goes on a plan board and...
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Relationship
When we talk to certain people in PCC's IT area about having a problem, their response is often, but...
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Relationship
PCC is pretty responsive. When we open a ticket, they get right back to us immediately. They want to...
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Loyalty, Value
If I had to make a decision right now, I would buy PCC Pediatric EHR & PM again because I don't know...
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Operations, Product
PCC Pediatric EHR & PM is very user friendly. We don't have to go searching to figure out how to...
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Product, Value
PCC allows different templates and protocols, which we can change, so that is nice. But in terms of...
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Product
We're behind compared to what's out there. Even with scheduling, PCC finally has self-scheduling...
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Relationship
Our organization has multiple practices working off one server, and we have an IT company that...
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Relationship
PCC is very easy to work with. We call and talk to a lot of the same people. If we have a problem,...
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Loyalty
The only reason we wouldn’t buy PCC's system again is that it isn't exactly meant for all of our...
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Loyalty, Product
The only thing I wish is that we had a little more flexibility in PCC's solution in being able to...
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Operations, Product
Our clinic has access to Epic's software for some of our major hospitals in the area, and I...
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Loyalty
We are part of a hospital network locally that partners with other pediatric clinics, and that...
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Relationship, Operations
PCC provides resources. They have the PCC Learn page, where we can find almost anything. My one...
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Relationship, Operations
Initially, I didn't have much communication with PCC. I tried to figure things out a lot. But since...
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Relationship, Operations
We had one of the major health systems in our area change the way they were going to send us certain...
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Loyalty, Relationship, Operations
PCC definitely has a good road map for innovation. If we go to their website, we can see all the...
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Product
Our difficulties with integration are to a point on the technical side. One aspect is that PCC isn't...
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Value
PCC's system is pediatric centered and easy to use, and they're constantly making it better. If...
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Loyalty, Product
One of the most recent upgrades to the PCC EHR was the self-scheduling aspect. The ability to log in...
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Relationship
PCC has such a great culture. When I go to the conference or anytime I talk to them, their employees...
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Product, Value
The billing platform in PCC Pediatric EHR & PM works. From claim submission to the end, we are able...
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Product
What I love about PCC Pediatric EHR & PM is the vitals dashboard that it provides. One thing that is...
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Relationship
One thing that is great about PCC is that they are easy to connect with. We have a person assigned...
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Loyalty, Product
One pain point with PCC is that they can be a little conservative with advancing technology. They...
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Product
PCC Pediatric EHR & PM works. I could count on one hand how many times there has ever been downtime....
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Loyalty, Value
We have been considering switching from PCC to Epic at some point, perhaps just from a cost...
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Relationship
We appreciate PCC’s customer service. They are instantly accessible on the phone at all layers of...
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Loyalty, Product
The system doesn't have the ability to store photographs of the patients. I like that in other...
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Product
One area of improvement that PCC needs to work on is the patient interface side. There's a very...
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Loyalty, Product
From the billing side, PCC is very accurate. Their data is very solid. We have heard from colleagues...
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Product
I’d like to see PCC expand AI for the note-taking side for the doctors so that they can just have a...
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Operations, Product
I like the ease of use of the system. It is not as click heavy as other software solutions, so it is...
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Product
We love the fact that PCC's system is pediatric specific. That makes a big difference because the...
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Relationship, Product
Recently, I discovered that a few diagnostic codes hadn't been mapped over to new ones that were...
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Product
PCC has spell-check in multiple areas of the system but not in areas where we have to type letters...
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Culture, Product
There are a few small issues with invoices where some things don’t show, like discounts or credits...
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Relationship, Operations
PCC Pediatric EHR & PM is very easy to navigate. The supplemental learning resources on how to do...
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Relationship, Value
With PCC, the biggest thing for me is that they are not just another EMR vendor; we have a...
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Loyalty
The most significant, upcoming, long-term item is PCC’s AI scribe that’s being built into the EMR....
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Product
I absolutely enjoy and appreciate that PCC's system is a pediatric-specific solution. It takes into...
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Loyalty, Relationship
Since partnering with PCC as my EHR vendor, I have viewed them not just as a vendor but also as a...
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Relationship
I honestly can’t think of anything PCC could do to improve. I’m usually pretty critical; I can...
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Value
The solution is expensive. There's a lot of value, but it's very expensive.
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Relationship
PCC has a very long wish list of things they are trying to get to. They are getting there, but it is...
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Product
The solution is user friendly and easy to maneuver. It's pretty self-explanatory. It's a good...
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Relationship
I had a recommendation for improvement with the solution, and it was something I really wanted them...
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Relationship
Above anything else, PCC’s customer service is on top of things. Most of the time when I call PCC,...
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Operations
Because we got trained on the solution during the COVID-19 pandemic, we did not have face-to-face...
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Relationship
Anytime we have a suggestion, PCC takes it to heart and works hard to help get us where we want to...
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Product
I appreciate that the solution is intuitive from a technical standpoint. On the billing side of...
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Relationship
PCC’s customer service is keeping us with them. The customer service people are very responsive....
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Operations
We go to a PCC conference annually. Some of us go in person or virtually. I love the virtual option,...
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Value
PCC Pediatric EHR & PM is not cheap. It is more expensive than our old EHR. But the doctors are...
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Relationship, Operations
PCC is a wealth of knowledge. They host a conference every year that is free, and they publish...
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Relationship, Operations
We have a client advocate from PCC that we meet with regularly. They are available anytime we need...
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Operations
PCC provides a lot of training information and prepares their customers well. When updates come out...
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Loyalty, Relationship
We want additional features in PCC Pediatric EHR & PM. I know the doctors are interested in...
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Relationship
PCC is really good. The communication we have with them is excellent. They listen to what the client...
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Relationship
PCC could improve the timeliness of their support and make sure that they don't just refer us to the...
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Operations, Product
PCC’s training is very user-friendly, and it goes step-by-step. The system is user-friendly and easy...
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Relationship
I have to give PCC credit because if we put things on our wish list, they work on them based on the...
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Relationship, Operations, Value
Because of everything we get with PCC Pediatric EHR & PM, it isn't just an EHR, and it isn't just a...
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Operations
PCC’s training videos are easy to follow, but the vendor also follows up the videos with open web...
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Relationship
PCC’s support people are the best out there. They answer the phones, quickly get back to us, and...
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Relationship, Operations
Unlike other vendors, PCC offers more than just an EHR and a way to submit and track claims. We get...
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Product
I wish PCC Pediatric EHR & PM had the functionality we need. A lot of things we want are technology...
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Value
As PCC adds and improves things, there is no increase in the fee. That is nice. The vendor rolls out...
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Relationship
PCC’s support is the best support we could ever hope for, and it is so different from any other...
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Operations
PCC doesn’t have any shiny training videos like a lot of companies do; it just isn't needed. The...
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Relationship
Amazingly enough, when I send in a ticket to PCC and need general support, not enhancement requests,...
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Product
PCC is smaller, so they are a little bit behind on a few things. They are all things that are in the...
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Loyalty, Relationship
We had some other options available to us that probably would have been more convenient, but we made...
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Operations, Product
The solution is intuitive enough that once we explain the basic layout to new people, they can...
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Loyalty, Relationship, Product
PCC is very transparent about what they are working on and the general timeline. It is helpful to...
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Relationship, Operations
One of the biggest things PCC does is host an annual users conference that is free for their...
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Operations
Most of the training from PCC is not live. It is delivered through training videos and...
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Operations
PCC could make themselves a little more personally available. It would be great if they had a...
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Relationship
We have a client advocate from PCC who is very accessible. Making themselves available to help is...
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Loyalty, Product
PCC is making a transition over the next couple of years to merge what has traditionally been a...
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Relationship, Operations, Product
Every system has the potential to get better. PCC's solution meets our needs 99% of the time or...
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Relationship
One of the things that PCC is well known for is their excellent support team. Every office has what...
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Culture, Value
PCC lets us know what charges are going to be. They do not nickel-and-dime with additional charges...
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Loyalty, Product
PCC has the best pediatric EHR out there. We have been very happy with the solution and would have...
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Relationship, Product
PCC isn't particularly open to bringing other systems into our workflow. The system isn't great when...
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Product
In terms of our daily workflows and the things we are currently doing, PCC's system works very well....
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Product
I would like more patient-facing tools in the system to open up things like scheduling and...
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Loyalty
The whole reason I switched to PCC Pediatric EHR & PM was that with our previous system, I was not...
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Product
What would make us happier with PCC Pediatric EHR and PM is if the vendor added AI to help with...
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Product
One of the greatest difficulties with PCC Pediatric EHR & PM is that specialists cannot see my...
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Relationship, Product
I feel like PCC is making progress. They keep implementing changes, but the changes take a little...
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Operations, Product
PCC allows our billing people greater flexibility in how to find and correct things. The software...
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Culture, Value
PCC absolutely avoids charging for every little thing. We pay a subscription, and it includes...
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Product
The solution is a web-based product, and I just have to log on. It has great, secure remote...
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Relationship
When it comes to support, I call or email, and sometimes someone will answer and fix my problem...
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Relationship
PCC is superb in their ongoing efforts, including healthcare changes and moves, to meet the needs of...
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Product, Value
The ability to effectively and quickly share clinical data with partners and the clinically...
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Relationship
I have nothing truly negative to say about the vendor, the product, or the people. I am honestly not...
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Relationship
We have no issues at all with PCC. The product is impeccable because of the presentation of the...
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Value
I would say my overall satisfaction level is just below the top of the scale because of the system's...
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Commentary Summary
Comment Type Breakout