PCC Pediatric EHR & PM Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
Anytime we have a suggestion, PCC takes it to heart and works hard to help get us where we want to...
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Product
I appreciate that the solution is intuitive from a technical standpoint. On the billing side of...
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Relationship
PCC’s customer service is keeping us with them. The customer service people are very responsive....
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Operations
We go to a PCC conference annually. Some of us go in person or virtually. I love the virtual option,...
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Value
PCC Pediatric EHR & PM is not cheap. It is more expensive than our old EHR. But the doctors are...
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Relationship, Operations
PCC is a wealth of knowledge. They host a conference every year that is free, and they publish...
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Relationship, Operations
We have a client advocate from PCC that we meet with regularly. They are available anytime we need...
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Operations
PCC provides a lot of training information and prepares their customers well. When updates come out...
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Loyalty, Relationship
We want additional features in PCC Pediatric EHR & PM. I know the doctors are interested in...
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Relationship
PCC is really good. The communication we have with them is excellent. They listen to what the client...
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Relationship
PCC could improve the timeliness of their support and make sure that they don't just refer us to the...
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Operations, Product
PCC’s training is very user-friendly, and it goes step-by-step. The system is user-friendly and easy...
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Relationship
I have to give PCC credit because if we put things on our wish list, they work on them based on the...
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Relationship, Operations, Value
Because of everything we get with PCC Pediatric EHR & PM, it isn't just an EHR, and it isn't just a...
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Operations
PCC’s training videos are easy to follow, but the vendor also follows up the videos with open web...
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Relationship
PCC’s support people are the best out there. They answer the phones, quickly get back to us, and...
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Relationship, Operations
Unlike other vendors, PCC offers more than just an EHR and a way to submit and track claims. We get...
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Product
I wish PCC Pediatric EHR & PM had the functionality we need. A lot of things we want are technology...
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Value
As PCC adds and improves things, there is no increase in the fee. That is nice. The vendor rolls out...
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Relationship
PCC’s support is the best support we could ever hope for, and it is so different from any other...
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Operations
PCC doesn’t have any shiny training videos like a lot of companies do; it just isn't needed. The...
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Relationship
Amazingly enough, when I send in a ticket to PCC and need general support, not enhancement requests,...
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Product
PCC is smaller, so they are a little bit behind on a few things. They are all things that are in the...
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Loyalty, Relationship
We had some other options available to us that probably would have been more convenient, but we made...
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Operations, Product
The solution is intuitive enough that once we explain the basic layout to new people, they can...
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Loyalty, Relationship, Product
PCC is very transparent about what they are working on and the general timeline. It is helpful to...
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Relationship, Operations
One of the biggest things PCC does is host an annual users conference that is free for their...
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Operations
Most of the training from PCC is not live. It is delivered through training videos and...
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Operations
PCC could make themselves a little more personally available. It would be great if they had a...
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Relationship
We have a client advocate from PCC who is very accessible. Making themselves available to help is...
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Loyalty, Product
PCC is making a transition over the next couple of years to merge what has traditionally been a...
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Relationship, Operations, Product
Every system has the potential to get better. PCC's solution meets our needs 99% of the time or...
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Relationship
One of the things that PCC is well known for is their excellent support team. Every office has what...
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Culture, Value
PCC lets us know what charges are going to be. They do not nickel-and-dime with additional charges...
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Loyalty, Product
PCC has the best pediatric EHR out there. We have been very happy with the solution and would have...
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Relationship, Product
PCC isn't particularly open to bringing other systems into our workflow. The system isn't great when...
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Product
In terms of our daily workflows and the things we are currently doing, PCC's system works very well....
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Product
I would like more patient-facing tools in the system to open up things like scheduling and...
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Loyalty
The whole reason I switched to PCC Pediatric EHR & PM was that with our previous system, I was not...
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Product
What would make us happier with PCC Pediatric EHR and PM is if the vendor added AI to help with...
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Product
One of the greatest difficulties with PCC Pediatric EHR & PM is that specialists cannot see my...
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Relationship, Product
I feel like PCC is making progress. They keep implementing changes, but the changes take a little...
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Operations, Product
PCC allows our billing people greater flexibility in how to find and correct things. The software...
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Culture, Value
PCC absolutely avoids charging for every little thing. We pay a subscription, and it includes...
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Product
The solution is a web-based product, and I just have to log on. It has great, secure remote...
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Relationship
When it comes to support, I call or email, and sometimes someone will answer and fix my problem...
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Relationship
PCC is superb in their ongoing efforts, including healthcare changes and moves, to meet the needs of...
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Product, Value
The ability to effectively and quickly share clinical data with partners and the clinically...
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Relationship
I have nothing truly negative to say about the vendor, the product, or the people. I am honestly not...
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Relationship
We have no issues at all with PCC. The product is impeccable because of the presentation of the...
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Value
I would say my overall satisfaction level is just below the top of the scale because of the system's...
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Culture, Value
Some functionality that we were promised when we signed on still, several years later, hasn’t...
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Relationship
PCC is a little more simplistic because we are not dealing with other specialties. It is just...
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Relationship, Operations, Product
When PCC launches something, it is over 90% flawless. It works, and they test it really well....
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Operations, Product
Overall, things have been pretty good with PCC. The vendor's software itself is very...
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Loyalty, Product
The system is very old. When I started on it, it reminded me of DOS. We can use the function keys in...
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Product
In this day and age, we are trying to track what we do for population health. It isn't super easy to...
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Relationship
I get a recurring phone call from our customer advocate at PCC. We can set time aside where we can...
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Relationship
PCC is amazingly easy to work with, and they have fantastic customer service. PCC's service center...
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Value
I'm very satisfied with the product. It is easy to use and very dependable. The vendor alerts us to...
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Relationship
I like that this solution is a pediatric-specific EMR versus just a generalized medical EMR. I do...
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Product
I would suggest that PCC make their billing system more friendly for concierge or direct primary...
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Loyalty, Product
PCC's self-scheduling feature has come out, but we haven't started using it yet. It doesn't flow...
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Loyalty, Product
One of the biggest challenges with PCC is their system's connectivity with other EHRs. All the big...
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Operations, Product
A lot of parents have a hard time figuring out how to add photos to the PCC portal, and although we...
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Relationship, Operations
When I started going to PCC's conferences, we had been their client for so long, and we found out...
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Product
Sometimes we get disks with radiology images. We have to use different software to process it since...
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Relationship
PCC is amazing at support. If someone can't answer me, they make sure that they find the answer for...
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Product
If someone is looking for something very usable, reliable, easy to learn, and consistent, then PCC's...
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Relationship, Operations
When I need help from PCC, it is usually for the silliest things that I know I should know how to...
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Relationship
I would buy PCC's system again for the fact that our clinic has been able to actually connect with...
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Loyalty, Relationship, Operations, Product
Things are going pretty well with PCC. We have gotten some pretty great new features for training...
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Loyalty, Product
PCC is slow about picking up new things, whether a previsit check-in or a patient communication...
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Loyalty, Product
Data is so important within healthcare, and PCC has a data dashboard that comes out every month....
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Relationship, Operations
PCC is a partner helping me succeed, not an EHR vendor providing me with a product. When I opened a...
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Product
I wish it were easier for us to share records when a patient leaves or comes in to seamlessly...
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Relationship, Product
The solution is a pediatric-specific EHR. It has been specifically geared toward outpatient...
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Relationship, Product
PCC has been a little slower on some things when it comes to delivering new technology. We just got...
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Relationship, Product
The solution is easy to use, and it gives us all the tools that we need. It is so easy that even...
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Relationship, Operations
We are very happy with PCC. We get regular upgrades a few times a year, and I like that the upgrades...
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Value
One of my favorite things about PCC is that there is a yearly subscription fee. The only additional...
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Product
When we post payments in PCC's system, it posts the total check amount for the visit rather than...
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Product
All the new updates PCC comes out with are usually very on point. We just started the...
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Product
PCC's system is user-friendly. We don't have to click 1,000 boxes in places to get to where we need...
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Product
I have seen good integration with the ability to communicate with some other EHRs and get records....
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Product
The reporting functions are pretty good as is, but there is always room for improvement in the...
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Relationship, Value
By no fault of PCC's, we were not getting the value out of the product. We were shooting ourselves...
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Relationship, Value
I would give PCC a rating slightly below the top of the scale when it comes to driving tangible...
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Loyalty, Relationship, Operations
My overall satisfaction with PCC rates at the top of the scale, and I forecast that my satisfaction...
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Relationship
PCC has awesome support. They are always there and always have their support team ready. If the...
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Value
PCC is worth the price just because we get a lot of help, and the vendor is easy to get in touch...
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Operations
Regarding training, PCC does a really good job. They have staff members who are dedicated to...
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Loyalty, Product
For what I do, PCC works fine. There are a couple of functions that are just a little cumbersome,...
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Relationship, Operations
I definitely would recommend PCC. I like that PCC is easy to use. The vendor is constantly trying to...
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Relationship, Operations
PCC is pretty simple to use. It is a pretty easy EHR program. For example, when we put in the...
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Loyalty, Product
My only suggestion for PCC right now, and I know they are working on this on their end, is being...
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Relationship
For the most part, PCC keeps promises. I haven't come across any issues that they haven't taken care...
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Loyalty, Product
The solution does not integrate with our patient intake pads. We are in a highly competitive market...
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Operations
PCC's upgrades are phenomenal. They send them to our IT group ahead of time so that our IT people...
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Relationship, Operations, Value
The solution is expensive, but there are other intangibles that come with the cost, like time...
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Product
The ability to extrapolate information from the patient's medical record is way too time-consuming...
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Loyalty, Relationship, Product
If we want something minor changed in PCC, the vendor will add it to the wish list. If enough people...
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Relationship
With PCC, we get a live person when we call. If someone can’t take our call, they pick up and let us...
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Product
As a manager, the value with PCC comes from the practice management piece, the reporting features,...
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Relationship
The PCC conferences are phenomenal. Everybody is so kind, and they never make us feel stupid. They...
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Commentary Summary
Comment Type Breakout